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The overall purpose of the role is to provide timely psychosocial assessment, psychoeducation and proactive pre- and post-bereavement support to children, young people and adults, using a range of supportive methods, approaches and techniques consistent with level 2 of the NICE (2004) psychological framework.
The post holder will form part of the On Demand Team and will be responsible for the effective day-to-day operation and delivery of the service (Monday to Friday, 8am to 8pm) across a range of On Demand digital platforms. The post holder will also complete comprehensive risk assessments with children, young people and adults, and will liaise with relevant external agencies—such as social care, the police and general practitioners—in accordance with organisational safeguarding policies and procedures.
In addition, the role involves conducting regular weekly referral callbacks, using clinical judgement to ensure that each person is supported to access the most appropriate service for their needs at that time. Working alongside the wider bereavement services team, the post holder may also co-facilitate therapeutic group sessions and deliver one-off psychosocial education groups or workshops, extending the reach of bereavement support beyond individual contacts.
Main Responsibilities
Communication and Relationships
· Build compassionate, trusting and professional relationships with bereaved children, young people and adults, ensuring all contact is person-centered, trauma-informed, developmentally appropriate and sensitive to individual needs and circumstances
· Communicate complex and sometimes distressing information clearly and to supportively, maintaining professional boundaries at all times
· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties
· Work collaboratively with colleagues across bereavement services, ensuring continuity and consistency of support
· Engage effectively with parents, carers and professionals involved in a child or young person’s care to coordinate holistic support
· Liaise with external agencies – including social care, education, healthcare professionals, police and voluntary sector- to share information appropriately under safeguarding guidance
· Participate in regular clinical supervision to support safe, effective delivery of care
· Contribute to team meetings and service development discussions, offering insight from frontline practice
· Model the values and culture of the organisation in interactions and relationships at work
· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations
Knowledge, training and experience
· Ability to conduct full psychosocial assessments and to lead support interventions with children, young people and/or adults in accordance with best practice
· Ability to complete comprehensive risk assessments and determine appropriate level of response/intervention
· Deliver targeted pre/post bereavement support and interventions utilising a range of supportive therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework
· Demonstrate a robust understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults
· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct
· Maintain knowledge about current, evidence-based practice
· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies
· Demonstrate knowledge of all relevant policies and procedures
· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate
· Participate actively in clinical supervision to ensure safe, ethical, and effective service delivery
· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities
Analytical and judgment skills
· Exercise sound professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults following bereavement and in the delivery of immediate on demand support
· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths
· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support
· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief
· Assess risk and vulnerability using structured and professional judgement, making timely, evidence-based decisions about appropriate interventions and onward referrals
· Identify when more intensive clinical or safeguarding intervention is needed, escalating concerns to line manager and/or On Demand Shift Manager
· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support
· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring
Planning and organisational skills
· Plan and organise work autonomously while engaging collaboratively with colleagues, volunteers, and partner professionals to support coordinated care and seamless service delivery
· Provide cover and support for bereavement team members during periods of absence or high demand
· Contribute to the planning and delivery of workshops and groups run across bereavement services, as needed
· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements
· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness
· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives
Person Specification
Qualifications and Training
Essential
· Relevant health, education, social care or counselling qualification
· Specialist training in bereavement, grief and trauma informed practice
· Evidence of ongoing professional development and commitment to continuous learning
Desirable
· Training in working with children and young people
· Training in working in mental health
Experience
Essential
· At least three year’s recent experience (in the past six years) of working with bereaved children, young people, families or adults on an individual or group basis
· Experience and knowledge of working with and providing services to children, young people, families and adults in a health, social care, youth, community or educational settings
· Experience of providing support to children, young people, and/or adults through digital channels/platforms
· Further professional training in working with children and young people and an understanding of developmental issues
· Demonstrable experience of safeguarding children, young people and vulnerable adults and an ability to practise in a way that promotes this
· Experience of working collaboratively with multi-agency professionals across health, education, and social care
Desirable
· Experience of working within a bereavement, palliative care of mental health setting
Skills and Abilities
Essential
· Demonstrate in-depth understanding of bereavement, grief, loss, trauma, and their psychological and developmental impact on children, young people and families
· Knowledge of current research, theories, national frameworks, and NICE guidance related to bereavement and mental health
· Knowledge of evidence-based approaches to bereavement and trauma support
· Strong assessment, analytical, and formulation skills with the ability to make informed clinical decisions
· Empathetic, compassionate, and youth driven approach
· Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times
· Awareness of safeguarding legislation, policies, and procedures
· Understanding of information governance, confidentiality, and data protection requirements
· Understanding of equality, diversity, and inclusion within practice
· Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work
· Excellent organisational skills
Strong IT skills, including confidence in using multiple IT systems
Benefits
· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 6th July 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Interviews
First Stage Screening Interviews
You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.
Second Stage Interviews
If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.
Youth Team Forum Discussion
For roles in our Bereavement Services Team, we will invite those applicants selected for interview along to a discussion forum with members of our Youth Team. This session is held remotely and lasts approximately 20 minutes. The discussion topic will be shared with you in advance of the session.
The client requests no contact from agencies or media sales.
Thank you!
Role Overview
Stroke Association are delighted to partner with The Talent Set on a fantastic Associate Director of Marketing & Communications role.
Reporting directly to the Executive Director of Giving, Volunteering and Voice, this role will lead the talented Marketing and Communications team and play a critical role in shaping how the charity engages with stroke survivors, supporters, partners, policymakers and the wider public. Working closely with Executive Directors and teams across the organisation, you will develop and deliver an integrated marketing and communications strategy that advances our organisational goals and strengthens impact.
As Stroke Association builds a more agile and collaborative culture, multidisciplinary teams are embracing test-and-learn approaches, using insight and evidence to focus efforts where they can make the greatest difference.
We’re looking for an exceptional leader who combines strategic vision with creativity, influence and collaboration. Someone who can inspire and develop a high-performing team, champion the value of marketing and communications across the organisation, and help the charity reach more people affected by stroke than ever before.
Key Responsibilities
- Ensure a coherent and compelling marketing, communications and brand strategy that strengthens the charity's profile, supports organisational priorities and builds public understanding of stroke and its impact.
- Drive insight, evidence and learning to inform decision-making, enabling the continuous evolution of marketing and communications approaches, channels and activities.
- Create the conditions for marketing and communications to operate as a strategic partner across the organisation, supporting the delivery of fundraising, influencing, research and stroke support priorities.
- Champion a co-creation approach, building meaningful partnerships with colleagues, stroke survivors, volunteers, supporters and external stakeholders to shape communications, campaigns and organisational priorities
- Embed an audience-led approach that enables meaningful engagement, broadens reach and deepens connection with diverse communities.
- Ensure the voices and experiences of stroke survivors, carers and communities are authentically represented and embedded within the charity's communications, campaigns and brand narrative.
Person Specification
- Proven experience of developing and delivering organisation-wide communications and marketing strategies that support organisational objectives and drive measurable impact.
- Experience of leading and developing high-performing multidisciplinary teams, creating an inclusive, empowering and values-led culture.
- Demonstrable experience of building and protecting organisational reputation, including managing complex communications, sensitive issues and reputational risk.
- Experience of working collaboratively with senior leaders to shape organisational priorities and influence decision-making.
- Experience of developing compelling audience-led communications, campaigns and engagement approaches across multiple channels.
- Experience of working with lived experience, service users, beneficiaries or communities to shape communications, campaigns or organisational activity.
- Experience of managing significant budgets, resources and external agency relationships.
- Experience of supporting organisational influencing, campaigning or policy objectives.
- Experience of leading communications through organisational change, transformation or periods of significant growth.
What’s on Offer
- Salary: £75,000 (+ London weighting depending on post code)
- Permanent
- Home-based, with national travel in the UK as require, including some overnight stays
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Thank you!
Director UK Resilience
Location: UK Wide, Flexible (Hybrid)
Salary: £95,000 - £105,000 per annum, dependent on experience
Hours: 35 per week
Contract: Permanent
Are you ready to lead the British Red Cross’s crisis resilience across the UK - helping to prevent suffering, save lives and uphold dignity when it matters most?
This is a rarely advertised, high‑impact leadership opportunity to play a defining role in how the British Red Cross delivers its humanitarian mission across the UK. As Director of UK Resilience, you will lead at the moments when people are most vulnerable - shaping how communities prepare for crises, respond in emergencies, and recover with strength and dignity.
You will set the strategic direction for a coordinated, UK‑wide approach to emergency response, recovery, preparedness and community education, working in close partnership with government, emergency services, local authorities and the voluntary sector. Your leadership will ensure the British Red Cross is ready to act swiftly and effectively in an increasingly complex and unpredictable crisis landscape.
Embedded within UK Operations, you will provide national strategic leadership at scale, enabling the organisation to mobilise staff, volunteers and partners rapidly and with confidence. Operating within a complex matrix environment, you will bring together multidisciplinary teams and senior leaders, harnessing the depth of expertise across our workforce and volunteer network to deliver trusted, well‑coordinated humanitarian responses.
With the reach, credibility and experience of the Red Cross Movement behind you, you will help deliver large‑scale, integrated responses alongside statutory responders - meeting immediate humanitarian need while strengthening long‑term community resilience. Representing the organisation nationally, you will build influential partnerships, support delivery of our 2030 Strategy, and help ensure our crisis response continues to evolve in line with our Fundamental Principles.
At the heart of this role is a deep commitment to humanity. If you are motivated by purpose, ready to lead at national level, and driven to make a tangible difference in people’s lives when they need it most, this is your opportunity to help lead the Red Cross mission in the UK.
What will a day in the life of a UK Director of UK Resilience involve?
- Providing overall national strategic leadership for the British Red Cross’s UK resilience mission, shaping how we prepare for, respond to and recover from crises across the UK.
- Setting the direction and ensuring delivery of a nationally coherent, evidence‑based UK Resilience offer, aligned to the organisation’s 2030 Strategy and humanitarian mission.
- Leading a large, multidisciplinary directorate across Strategy & Performance, Product, Business Services and Operations, creating clarity of accountability and empowering teams to deliver at scale.
- Acting as the organisation’s professional authority on humanitarian resilience, ensuring British Red Cross expertise informs national policy, standards and practice.
- Building and sustaining strategic partnerships with government (including devolved administrations), statutory responders, civil contingencies partners and the voluntary and community sector.
- Ensuring resilience activity across the UK is effective, consistent, financially sustainable and grounded in operational delivery, with a clear focus on communities most exposed to risk.
- Working closely with operational leaders and volunteer teams to maintain readiness and the ability to scale quickly during crises.
To be a successful UK Director of UK Resilience, what will you need?
- Knowledge of national resilience systems, including preparedness, response and recovery arrangements operating across the UK.
- Senior-level experience of leading or influencing complex, multi-agency and multi-stakeholder environments, with the ability to work effectively across sectors.
- Experience of developing and delivering strategy at national or system level, including translating strategic intent into priorities and outcomes.
- Experience of building and sustaining strategic partnerships with government, emergency responders and voluntary and community sector organisations.
- Experience of operating with senior stakeholders, including producing high-quality strategic documents and Board-level papers.
- Understanding and experience of how risk, vulnerability and impact from crises differ across communities, and how this shapes effective resilience planning and delivery.
We understand that no candidate will meet every requirement. If your experience looks a little different but you feel you can bring value to this role, we would strongly encourage you to apply.
Interested? Apply now!
Please submit your application via the British Red Cross website. You’ll need an up-to-date CV and supporting statement as part of your application.
The closing date for applications is 23.59 on the 5th July 2026.
We’re committed to building a diverse and inclusive organisation and we value different experiences and the perspectives that lived experience brings. We welcome applications from all backgrounds, particularly those underrepresented in leadership.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A wide range of career and learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be a Disability Confident & Carer Confident employer.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed.
Together, we are the world’s emergency responders.
Registered Charity
More than 1000
To mobilise the power of humanity so that people can prepare for, respond to, and recover from crisis.