Caring services communications lead jobs

Are you passionate about reducing health inequalities and improving access to vital health services? Join BHA For Equality as a Community Engagement and Development Lead and help transform health outcomes for ethnic minoritised communities across Coventry.

Location: Coventry
Hours: 14 hours per week
Contract: Initially until end of September 2027

Salary: SCP 23 - 25, £33,366 - £35,235 per annum full time equivalent. Actual: Pro rata salary £13,346.40 - £14,094 for 14 hours per week contract. 

We're seeking a dedicated professional to coordinate and deliver community engagement activities that increase awareness of Tuberculosis (TB), Hepatitis B, HIV, and sexual health. You'll work directly with ethnic minoritised communities to increase awareness and improve uptake of vaccination, screening and treatment services.

What You'll Do

• Lead community engagement initiatives and health promotion interventions
• Develop strong relationships with community groups and healthcare partners
• Develop culturally sensitive information and resources including social media content, and promotional materials
• Deliver both one-to-one and group interventions tailored to community needs

Benefits of working with BHA:

• 25 days annual leave plus bank holidays pro rata
• Employee Assistant programme (includes income protection)
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Enhanced occupational sick pay
• Flexible working
• Comprehensive training and professional development opportunities
• Supportive supervision and team environment

If you would like more information about the post, please contact Agatha Devlin to arrange an informal telephone discussion.

You can apply by completing the Application Form on our website. Your application MUST DETAIL how you meet the points asked for in the person specification.

The closing date for receipt of applications is midnight 24th September 2025.

Interviews will be held during the week commencing the 6th October 2025.

Due to the nature of this post, an enhanced Disclosure & Barring Service search will be conducted on the successful applicant.

Position title: Health and Wellbeing Lead

Reports to: Head of Shed Development and Sustainability

Direct reports: None currently

Location: Remote (with regular travel)

Key stakeholders: UKMSA Volunteers, Sheds and Shedders, Head of Shed Development and Sustainability and team, Head of Volunteering

Salary: Level 3 – £30,000-£35,000

As Health and Wellbeing Lead, the purpose of your role will be to work with volunteers and colleagues to support Sheds and Shed Networks to improve men’s health and wellbeing across the UK. This work is within the context of informal, peer-led, self-determined spaces, where the emphasis is on activity not health prevention, which suits many men and works well for them.

This role involves engaging directly with Sheds and Shed Networks, supporting them to foster partnerships with local health and social care organisations, as well as supporting local health and social care organisations to understand and engage effectively with Men’s Sheds in their area.

You will work with volunteers, colleagues and external experts to gather and share accurate, accessible and relevant resources, information and case studies related to men’s health and wellbeing with Sheds and Shed Networks. This will include developing and engaging with digital health tools, information and training, as well as taking an empowering and capacity building ‘train the trainer’ approach to the design and delivery of all training and workshops related to men’s health and wellbeing.

You will work closely with the Head of Volunteering to support volunteers to promote the role of Men’s Sheds in preventative and community-based health locally and will work with colleagues to support volunteers to actively contribute to promoting the role of Men’s Sheds in preventative and community-based health at a national level. 

You’ll be the main contact for volunteers, Sheds and Shed Networks for all things related to Sheds and men’s health and wellbeing.

Key responsibilities:

1. Sheds and Shed Networks

· Be the main point of contact for all Sheds and Shed Networks for all things related to Sheds and men’s health and wellbeing – ensuring you are approachable, responsive and consistent.

· Empower volunteers and colleagues to support Sheds and Shed Networks to foster partnerships with local health and social care organisations.

· Empower volunteers, colleagues and the wider Shed community to support local health and social care organisations to understand and engage effectively with Men’s Sheds in their area.

2. Information and resources

· Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to continuously gather, develop and update relevant resources, information and case studies related to men’s health and wellbeing. Regularly share clear and accessible information and resources with Sheds and Shed Networks.

· Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to build knowledge and understanding of relevant organisations and services related to men’s health and wellbeing. Regularly share clear and accessible information about organisations and services with Sheds and Shed Networks.

· Work with Sheds and volunteers to gather case studies and develop resources highlighting Sheds that demonstrate innovation and best practice in the field of health and wellbeing.

3. Training and workshops

· Work with volunteers, colleagues and external partners to develop an empowering train the trainer model to enable Shed Leaders and Shedders to plan, deliver and evaluate training and workshops related to men’s health and wellbeing.

· Work with volunteers, colleagues and external partners to co-design and deliver training and workshops related to men’s health and wellbeing at UKMSA events.

· Support peer-to-peer learning amongst Sheds and Shed Networks through regional events, online forums, and learning networks.

4. Digital health and wellbeing

· Work with volunteers and colleagues to test and empower Sheds and Shed Networks to use digital platforms for hybrid training, remote participation, or digital inclusion efforts.

• Work with volunteers and colleagues to utilise and adapt data tools (e.g. CRM, health analytics and dashboards) for monitoring health and wellbeing related outcomes and for reporting impact.

5. Monitoring and Reporting

· Work with volunteers, Sheds and Shed Networks to collect and report data in relation to men’s health and wellbeing to demonstrate the role and impact of Men’s Sheds in preventative and community-based health.

· Work with volunteers, colleagues, Sheds and Shed Networks to contribute to relevant evaluation and research projects relating to Sheds and men’s health and wellbeing.

6. Stakeholder Engagement

• Work with volunteers to build relationships with local and regional health, community, and voluntary sector organisations.
• Represent UKMSA at relevant networks, events, and conferences.
• Contribute to the planning and delivery of the annual Shedfest and other key events, coordinating and supporting volunteer involvement in relation to men’s health and wellbeing.
• Work with colleagues, including the CEO, to build effective working partnerships across the UK men’s health sector  

Key expertise required:

• Knowledge, skills and experience in men’s health and wellbeing.
• Some knowledge of how to effectively improve men’s health and wellbeing in the Shedding context, and a willingness and interest in working with volunteers to develop and share expertise in this area.
• An understanding of the importance of taking an empowering train the trainer approach to planning, delivering and evaluating training and workshops related to men’s health and wellbeing.
• Ability to build relationships with local and regional health, community, and voluntary sector organisations, and to support others to do so.
• Skilled at actively collaborating with volunteers and subject matter experts.
• Confident communicator - able to build rapport, deliver training, and manage sensitive conversations.

· Strong relationship builder - able to connect with people, build trust and maintain long term engagement.

· Willing, able and confident to travel to meet volunteers and attend Shed events regularly.

· Confident working with data and systems - including CRM tools and digital tools.

· Proactive and creative - always looking for ways to improve how things are done.

· Self-motivated and able to manage your own workload without needing close supervision.

· An understanding of the nuances and limitations of how Sheds can support health and wellbeing

What success looks like:

• Strong, collaborative relationships established between Sheds, Shed Networks and local health and community partners.
• Demonstrable improvements in the health and wellbeing of Shedders through supported activities and case studies.
• Volunteers, Sheds and Shed Networks feel empowered and equipped to deliver activities that support mental and physical health.
• Health and care organisations view Men’s Sheds as trusted, valuable partners in preventative health and social prescribing pathways.
• Resources, training, and support materials are well-received, practical, and widely adopted in Sheds and across Shed Networks.
• Clear and impactful reporting informs and supports UKMSA’s work at a national level.

This job is not:

• An expert, clinical or therapeutic health role—you will not be expected to deliver personal care, therapy, or counselling.
• Solely office-based or desk-bound—this is a varied, outreach-focused role that involves relationship-building, travel, and hands-on support.
• Focused only on one region—this is a national role, requiring awareness of regional variations across the UK.
• A short-term fixer—you’ll be building capacity and confidence in communities for long-term sustainability, not quick fixes or prescriptive solutions.

This job description is intended to outline the general responsibilities and expectations of the role. It may be reviewed and updated as the organisation evolves, and from time to time you may be asked to take on other reasonable tasks that fall outside this scope - we’re a small team, and flexibility is part of how we work.

Closing date: 9th October 1200 hrs
Interview: 17th October

Do you want to work with a leading advocacy charity organisation supporting those in need?  

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? 

Are you keen to make a difference to people who want to be heard? 

Then come and join us here at VoiceAbility. 

We have an exciting opportunity for an Advocate to join our team covering Merton.  Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. For work with our children and young people in borough, there will be other settings to visit.

About us 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

About you

Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or Children and young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.

Benefits 

· 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

· 5% employer pension & minimum 3% employee contribution 

· Salary sacrifices pension scheme 

· Separate Life Assurance Cover (equivalent of two times your annual salary) 

· Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

· 24/7 Employee Assistance programme 

· Access to remote counselling service 

· Paid Disability Leave 

· Paid compassionate Leave 

· Home Working Allowance  

Support with continuous professional development 

· Access to Clifton Strengths Coaching for development  

· Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please visit our website.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Closing date for applications; Midnight Sunday 12 October 2025

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Want to know more about VoiceAbility and the role?

Please visit our website

NB:  If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training. 

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a new Advocate to join our team in South Gloucestershire. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.

About us  

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

  We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.  

About you 

Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support. 

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance. 

How will you make a difference? 

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. 

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support. 

You will work resourcefully and collaboratively with the individuals you support.You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.  

Professional Development? 

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in. 

 Benefits

• 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service

• 5% employer pension & minimum 3% employee contribution

• Salary sacrifices pension scheme

• Separate Life Assurance Cover (equivalent of two times your annual salary)

• Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc

• 24/7 Employee Assistance programme

• Access to remote counselling service

• Paid Disability Leave

• Paid compassionate Leave

• Home Working Allowance 

Support with continuous professional development

 Access to Clifton Strengths Coaching for development 

Personal Development Plans

How are staff supported to work remotely?

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.

When you need to travel for work, expenses will be paid (mileage or public transport costs). 

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us via our website.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications Midnight 29 September 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

Want to know more about VoiceAbility and the role?

Please visit our website

We look forward to hearing from you.

NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This role is key to turning data into insight that drives strategic decisions and deepens supporter relationships. Collaborating across fundraising, digital, and service teams, you’ll proactively identify opportunities, shape analysis, and influence decision-making.

You’ll deliver clear, accessible reporting and dashboards, support and mentor colleagues, and contribute to the development of our data warehouse. You’ll embed segmentation and find ways to include AI into our work and ensure insights are timely, relevant, and easy to understand.

Trusted to work independently and manage competing priorities, you’ll deliver high-impact insight with confidence and clarity. Your expertise will help shape how data is used across the organisation, and your ideas will be welcomed as we continue to evolve our approach.

About you 

You’re an experienced analyst who’s confident working independently and partnering with senior stakeholders. You bring a strong track record of translating complex data into actionable insight and influencing decisions at all levels.

You’re comfortable using tools like Power BI and combining supporter and digital data to uncover trends and opportunities. You’re proactive, detail-oriented, and confident working with complex and sensitive data, ensuring accuracy and integrity in everything you do. You communicate clearly and adapt your approach to suit different audiences, helping others build confidence with data.

You’re curious about new technologies, including AI, and keen to explore how they can improve our work. You enjoy mentoring others, improving processes, and driving continuous improvement.

Above all, you bring a collaborative mindset and a commitment to making insight meaningful and accessible.

Job description and benefits

Please download the job description and our attractive benefits package. 

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date  Thursday 25 September 2025

Interview date  First stage interview - 2 October 2025

Second stage interview – week commencing 6 October 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Job Purpose:Lead and manage the day-to-day operations of the Family Centre provision to support families with children and young people aged 0-19 years (up to 25 years with disabilities and additional needs) that are identified as the most need of support or have emerging needs.

Main Responsibilities:

•  Management of the implementation of the Surrey County Council Families First specification for Family Centres and Family Resilience Support provision.
•  To monitor the Manager’s in-tray, triage referrals, ensure contact with families providing management oversight and comply with all elements of Early Help Module (EHM) Practice standards for Child Records – Family Centres and Family Support Programme guidance.
•  With the Family and Youth Manager to devise and review the service delivery plan including emerging needs groups and partnership working with HomeStart East Surrey and other agencies.
•  Use Tableau data and Outcome tools to plan service delivery.
•  Show evidence of the impact of the support that is provided and record this on Early Help Management System (EHM), Outcome Stars and other systems as appropriate.
• Work with the Head of Finance, Head of CYP and the Youth & Family Service Manager to manage the budgets of the Family Centre and consider other sources of revenue.
• Manage Senior / Family Support Workers, Admin and other associated staff within the Family Centre and Family Support provision providing regular line management supervision, annual appraisals, and case supervisions.

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.(pro-rata for part time workers)

The holiday year runs from 1April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a new Advocate to join our team in Shropshire, Telford & Wrekin. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.

About us  

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

  We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.  

 About you 

Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support. 

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance. 

 How will you make a difference? 

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. 

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support. 

You will work resourcefully and collaboratively with the individuals you support.You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.  

 Professional Development? 

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in. 

 Benefits

• 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service

• 5% employer pension & minimum 3% employee contribution

• Salary sacrifices pension scheme

• Separate Life Assurance Cover (equivalent of two times your annual salary)

• Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc

• 24/7 Employee Assistance programme

• Access to remote counselling service

• Paid Disability Leave

• Paid compassionate Leave

• Home Working Allowance 

Support with continuous professional development

Access to Clifton Strengths Coaching for development 

Personal Development Plans

How are staff supported to work remotely?

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.

When you need to travel for work, expenses will be paid (mileage or public transport costs). 

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us for further options. 

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; MIDNIGHT on 3 October 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

Want to know more about VoiceAbility and the role?

Please call visit our website.

NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.

Operations Manager – St Paul’s Church, Salisbury

St Paul’s is a lively evangelical church in the heart of Salisbury with a vision to see lives transformed by the good news of Jesus. We are looking for a highly organised and proactive Operations Manager to join our Ministry Support Team and play a key role in enabling our mission.

This role involves leading and coordinating the day-to-day operations of the church, including venue and technical management, health and safety, systems administration, and event support. You will also provide administrative support in HR processes, such as onboarding new staff and helping implement systems.

We are seeking someone with strong organisational and communication skills, a practical approach to problem-solving, and the ability to manage multiple responsibilities with professionalism. Above all, we want a team player who shares our Christian ethos and is committed to supporting the life and ministry of the church.

This is a full-time role (35 hours per week), with a competitive salary, pension, and the opportunity to serve in a dynamic and outward-facing church community.

Job Title: Digital Transformation Lead

Hours: Full Time 35 hours per week. We are open to flexible working and hybrid options for this role. Fixed term post for 2 years.

Reporting to Chief Finance Officer and Deputy Chief Operating Officer

Salary £50,000 FTE 

Job Purpose

The Digital Transformation Lead will spearhead the implementation of the Cathedral’s Digital Strategy. Working closely with the Cathedral Leadership Team, Heads of Department, and wider stakeholders, this role will lead the integration of digital systems, improve data management, drive operational efficiency, and support audience engagement through technology. The postholder will ensure the Cathedral’s digital infrastructure aligns with strategic priorities, supports compliance (including the UK GDPR), and unlocks new opportunities for outreach, engagement, fundraising, and income generation.

Key Responsibilities

· Lead change management and actively support a culture of inclusion, ensuring that all members of the Cathedral community, regardless of age, background, digital literacy, or ability, can engage with and benefit from new systems and technologies.

· Create and implement change management plans including stakeholder engagement, communication strategies, training, and accessible support materials.

· Build trust and reduce resistance to change through transparent communication, sensitivity, and practical support.

· Lead the delivery of the Cathedral’s Digital Strategy in collaboration with senior leadership and departmental teams.

· Oversee the delivery and integration of proposed digital solutions and critical systems, including vendor management, stakeholder coordination and budgeting, ensuring alignment with organisational needs and long-term strategic goals.

· Develop a single view of all worshippers, visitors, and users to improve segmentation, targeting, and communications.

· Ensure that all new systems and data processes are fully compliant with UK GDPR and other relevant data protection legislation.

· Identify and drive efficiencies through new ways of working, leveraging technology to enable long-term cost savings and improved workflows.

· Ensure integrated systems provide accessible and actionable data to support new commercial and fundraising opportunities.

· Improve data management practices to enhance personalised and targeted communications, deepening engagement and relationships.

· Deliver comprehensive training to staff on new systems and processes to ensure a digitally confident and capable workforce.

· Create clear, practical guides and workbooks to support the rollout and continued use of new digital tools and workflows.

Person Specification

Essential

· Have the right to live and work in the UK

· Degree or equivalent experience in digital transformation, IT, business systems, or a related field

· Strong understanding of digital systems, data management, CRM platforms, and UK GDPR compliance

· Proven track record of leading digital transformation projects, including system integration, stakeholder engagement, and change management

· Experience managing complex projects, including budgeting, supplier coordination, and cross-functional collaboration

· Excellent written and verbal communication skills, with the ability to engage diverse audiences and build positive working relationships with individuals at all levels of the organisation and externally

· Experience designing and delivering training and support materials for digital tools and workflows

· Ability to interpret data to inform decision-making, improve engagement, and identify efficiencies

· Commitment to inclusion, accessibility, and supporting users of all digital literacy levels

· Good time management skills – able to balance conflicting priorities and meet deadlines

· Commitment to personal development and continued learning

· Demonstrating commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults

Desirable

· Able to work in sympathy with the aims and ethos of the Church of England

· Experience working in heritage, faith-based, or charitable organisations

· Familiarity with digital tools for audience engagement, fundraising, and income generation

Main Terms and Conditions

Employment status: Fixed Term for 2 years

Location: Wells Cathedral, 16 Market Place, Wells, Somerset, BA5 2RB

Hours of work: 35 working hours per week. Core hours are 9.00 a.m. – 5 p.m. (Monday to Friday) with an unpaid lunch break of 1 hour each day. Flexible working will be considered.

Remuneration: £50,000 per annum, payable on the 24th of the month or the nearest working day thereto.

Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café.

Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner.

Pension: Defined Contribution Scheme. Contributions as % of salary:

Age Employee Employer

<50 3% 5%

50–55 4% 8%

>55 5% 10% 

Expenses: All reasonable working expenses will be met in line with Cathedral policy.

Holiday: 5 working weeks plus Bank Holidays per year. The holiday year runs from 1 January to 31 December.

Probation: This post will be subject to a probationary period of 6 months.

How to Apply

Closing date: 28 September 2025

A completed Application Form and Equal Opportunities Monitoring Form should be returned to the Human Resources Department by email. Please follow instructions on our website.

Shortlisting date: 1 October 2025

To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills.

We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the application form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process.

Interview date: 8 October 2025

Further details about the interview process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check.

Job Title: Housing Independent Gender Violence Advocate (Housing IGVA)

Location: The GAIA Centre (Lambeth, London)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent

Hours: 37.5 hours per week

The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. This includes:

· Close working relationships with Housing colleagues 

· Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on 

· Specialist support for survivors at the moment of crisis 

· Provision of advocacy; supporting survivors to access safe accommodation 

· Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager 

The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence).

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs.

The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am October 2025

Interview Date: 13 October 2025

Do you have exceptional relationship building skills?

Are you seeking a fulfilling community focused role? 

If so, we would love to hear from you as we are looking for a motivated and passionate Area Fundraising Manager to join our team! You’ll work alongside two other Area Fundraising Managers and the Head of Public Fundraising in delivering an ambitious fundraising target 

As the Area Fundraising Manager, you will be the driving force behind the growth and success in fundraising in the area. This will be delivered through empowering and inspiring the local community including individuals, groups, businesses and schools, to fundraise for Demelza.

At Demelza we support children with serious or life-limiting conditions and their families, providing them with care and support, from first diagnosis and for as long as we are needed. To help support even more children and families, we’re looking for a passionate Area Fundraising Manager to join our team.

This is a full time role and requires weekend and evening working with the ability to travel independently.

Overview

At Operation Smile UK, we work with global colleagues to improve the lives of those living with cleft conditions around the world – by providing surgery and comprehensive care services to patients and strengthening health care systems in the countries where we work. Operation Smile UK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors and trusts and foundations. The Partnerships and Philanthropy Officer will play a key role in the team securing critical income from global and national corporate partners and from our network of committed community fundraisers.

We are looking for a candidate who thrives on building relationships – with partners and with colleagues in the UK and around the world. You will be a brilliant communicator, someone who can juggle multiple priorities and inspire people to believe in our story. Ideally, you will have at least a year’s experience in a relationship management role (in a commercial or fundraising setting), and a particular interest in international development. In return, you will be part of an ambitious and high-performing team, working with national and global corporate partners, gaining international programme exposure and being given the opportunity to take responsibility from the outset. 

MAIN DUTIES AND RESPONSIBILITIES

Corporate Fundraising

· Take the lead on managing a portfolio of small and medium corporate partners - taking responsibility for all aspects of these partnerships, including communication, staff activities, events, reporting, income collection and acknowledgements

· Provide support to the Senior P&P Manager in activities relating to OSUK’s global corporate partners through managing employee-led activities across the portfolio.

· To manage and develop new initiatives for employee engagement and community participants

· Support on new business acquisition, specifically in creating new avenues for income generation through existing partnerships.

· Responsible for managing inbound enquiries relating to corporate partnerships

· Lead on producing corporate-related social media and communications content

· Maintain orderly upkeep of all relevant records and databases

Community Fundraising

· Lead on the handling of all inbound community fundraising correspondence, including donations received, merchandise and speaking requests

· Develop a strong understanding of fundraising platforms such as Just Giving and Enthuse, maintaining their upkeep and reconciliation with Operation Smile's financial and reporting systems

Additional Responsibilities

· Expand your understanding of Operation Smile’s programmatic work globally, of cleft lip and palate conditions, health system strengthening and the global surgery sector

· Support other areas of the Partnership Team’s work, including events.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Your cover letter should explain your experience in relationship management and why you you would be a good fit for this role. Applications which do not cover this will not be considered. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

The University of Essex in partnership with Mid and North Essex Mind offers an exciting opportunity to a graduate with the relevant skills and knowledge to co-produce and implement data-led impact evaluation tools and a community needs assessment framework based on the Theory of Change model for mental health services, leading to improved outcomes for individuals and the wider voluntary and community sector.

DUTIES OF THE POST

This is a full-time, fixed term for 30 months. The position is fixed term due to being part of a government funded innovation programme, however there may be potential to continue in employment with the company partner following the completion of the KTP.

The duties of the post will include:

• Co-producing and implementing data-led impact evaluation tools and a community needs assessment framework, grounded in the Theory of Change model, to support improved mental health outcomes.

• Developing and piloting tools for data collection, analysis, and reporting—such as Power BI dashboards, stakeholder feedback mechanisms, and longitudinal tracking systems.

• Leading the creation of a scalable follow-up review tool to track long-term service user outcomes and support strategic decision-making.

• Producing high-quality research outputs, including academic publications, conference presentations, and a final project report.

These duties are a guide to the work that the post holder will initially be required to undertake. They may be changed from time to time to meet changing circumstances.

Full duties of the post are available in the job pack.

KEY REQUIREMENTS (Essential Criteria)

• Bachelor's degree in Business, Management, Psychology, Social Psychology, Counselling, Mental Health Nursing, or a similar discipline

• An MBA or an MSc in Business and Management, Psychology, Social Psychology (or nearing completion) or a similar discipline, or equivalent level of experience

• Experience of balancing the needs and priorities of a range of stakeholders

• Knowledge of mental health service models and support pathways

• Strong understanding of evaluation methodologies

• Familiarity with ethical research practices

• Ability to work with vulnerable groups including a good understanding of managing boundaries

• Good research skills, including analysis of quantitative and qualitative data

• Proficient with data analysis tools and methodologies, including Power BI

• Ability to apply academic theories in a third-sector setting

BENEFITS

As a KTP Associate, the post will offer a personal development budget of £5,000 (exclusive of salary). Full benefits of the post are available in the job pack.

LOCATION

Mid and North Essex Mind

The Constantine Centre

272a Mersea Road

Colchester

Please see the attached job pack, which contains a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. 

Are you a passionate leader who thrives in a fast-paced, people-focused environment? Do you want to be at the heart of a mission-driven organisation that empowers individuals and seeks to support and transform communities?

POhWER is looking for a Call Centre Manager to lead our dynamic contact centre team in Digbeth. This is more than just a management role — it’s a chance to shape the future of advocacy and information services, drive innovation, and make a lasting difference.

The Call Centre Manager will oversee the daily operations of our busy Help Hub. You’ll lead a talented and committed team, optimise systems and processes, and champion service excellence. Your strategic thinking and hands-on leadership will ensure our clients and stakeholders receive the highest quality support, while your vision will help us embrace digital transformation and continuous improvement.

What you’ll do:

1. Lead and inspire a committed team in a busy contact centre environment.
2. Develop and implement strategies to enhance client experience and stakeholder engagement.
3. Drive innovation through digital solutions that improve efficiency and service delivery.
4. Ensure compliance, performance, and a positive workplace culture.
5. Be a key player in shaping the future of customer care at POhWER.

Hours of Work: Full-time – 37 hours working across Monday – Friday 9am – 5pm (Working patterns to be discussed)

Location: Office Based Birmingham

Salary: £38-40,000 per annum, dependent on experience

Contract Type: Permanent

Call Centre Manager Requirements:

1. Proven experience managing a contact centre or similar client-focused service environment.
2. Strong knowledge of digital contact centre technologies and CRM systems.
3. Excellent leadership and staff development skills with the ability to motivate teams.
4. Good IT and data analysis skills to monitor performance and implement improvements.
5. Experience working within the public or third sector is desirable.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan.
6. Death in service cover.

About POhWER: Who We Are and What We Do

At POhWER, we are dedicated to promoting equality, challenging unfairness, and providing high-quality information, advice, and advocacy services for disadvantaged and vulnerable individuals. We are a registered charity operating across England and believe in giving people a voice and ensuring it is heard.

As an inclusive employer, you would be working with a great team that provide a comprehensive induction and training programme with ongoing support for your continued development.

If you think you have what it takes to excel as a Call Centre Manager, don’t wait! Apply now!  

Closing Date: 9am, Thursday 9th October 2025 – we reserve the right to close applications early.

Interview Dates: TBC (Via Teams/Zoom)

 

A DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.