Casework support volunteer volunteer volunteer roles in Birmingham
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Thank you!
Help us support families to get the right education for children and young people with special educational needs and disabilities (SEND)
We are seeking new people to join our Board of Trustees to support the good governance of our charity. It is an exciting time to join us as we work to launch our new strategy; an important timeframe as we review the Government’s White Paper on SEND and consider how best to adapt our services to ensure we reach those who need us most.
Who we are
Founded in 1983, IPSEA is a leading national charity focussed on supporting families to ensure that children and young people with SEND receive the education they are legally entitled to. Since our formation, we have actively helped to improve the education experience of thousands of children and young people with SEND. We do this by providing free and independent legal advice and casework support, undertaking policy work and delivering training on the SEND legal framework.
Who are we looking for?
We wish to recruit a number of new trustees who are committed to our vision and values and who bring complementary skills to those of our current Board members.
Trustees are expected to gain an understanding of the organisation’s purpose, and to contribute their own expertise, ensuring IPSEA fulfils its objectives, and in accordance with our charitable objects and Articles of Association
Whether you’re an experienced trustee or wanting to take your first step at Board level, we are particularly interested in hearing from people with expertise and skills in one or more of the following areas:
- IT / Digital transformation / cyber security
- Governance
- Marketing and social media
- Equality, diversity and inclusion
Please note: a lack of expertise in these areas does not mean that an application will not be considered.
Our Board should also reflect the communities we support. We would particularly like to hear from candidates from ethnic minority backgrounds, LGBTQIA+ people, under-served communities and disabled people, as well as those with lived experience of the SEND system, either as a child or as a parent/carer.
What we can offer you
- an in-depth induction programme, training and reimbursement of reasonable out-of-pocket expenses
- the opportunity to be involved in making strategic decisions and developing new skills
- the opportunity to apply your knowledge and experience to an important cause
- a buddying system for new trustees as you settle into the role
The expected time commitment is six trustee meetings per year (meetings are held on weekdays in central London or at IPSEA’s office in Takeley, Essex with the option to join some meetings virtually), usually one strategic planning/training day and some other ad hoc time for occasional meetings and events.
To apply
Please visit our website to download a recruitment pack and application form.
Closing date for applications: 5pm on 29 May 2026
First-round interviews: week commencing 29 June 2026
Registered Charity
11 - 20
We help children and young people with special educational needs and disabilities (SEND) get the education they are entitled to by law
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be Part of Meaningful Change
Rape Crisis South London (RCSL) is entering an exciting new chapter. With a new CEO, refreshed Senior Leadership Team, and an ambitious vision for the future, we are laying the foundations for a bold new organisational strategy.
Applicants must have the right to work in the UK.
About the Role:
In addition to the statutory duties of a Trustee, the Treasurer Trustee provides strategic financial oversight to support the organisation’s sustainability and effective governance.
The role is responsible for advising the Board on its financial duties, the implications of strategic decisions, and ensuring that appropriate financial policies and procedures are in place. It includes oversight of financial reporting, such as management accounts, budgets, and forecasts, and working in close collaboration with the CEO and Director of Finance and Resources.
The Treasurer Trustee also acts as a key liaison with external auditors, presents the annual report and accounts at the AGM on behalf of the Board, and chairs the Risk and Finance Sub-Committee.
Our vision:
A world free from sexual violence, where survivors are believed, respected and supported.
Our mission:
To provide high‑quality, specialist support and to challenge the structures that enable sexual violence.
What You Will Do
The specific responsibilities of the Treasurer Trustee are:
- Keeping the Board informed of its financial duties and responsibilities.
- Providing the Board with advice on the financial implications of their decisions and strategic plans.
- Ensuring RCSL has the appropriate financial policies and procedures.
- Having oversight of the preparation of regular financial reporting including the management accounts, forecasts and budgets.
- Liaising with and supporting the CEO and the Director of Finance and Resources.
- Liaising with the auditors and presenting the annual report and accounts to the AGM on behalf of the Board.
- Chairing a Risk and Finance sub-committee
About You
Person Specification - Essential
Experience of being a Trustee
- An understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship.
- Significant experience of charity human resources including at a strategic level.
- An ability to work effectively as a member of a team.
- An ability to challenge current thinking, the method of governance and management of the organisation in a constructive manner.
- Ability to evaluate and interpret management information and other data/evidence.
Note:
This role is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 201. All Trustees are required to complete an enhanced DBS.
You will demonstrate:
- Proven experience in a relevant role or environment, with the ability to apply your skills confidently and effectively
- Strong communication skills, with the ability to engage professionally with a range of stakeholders
- Excellent organisational and time‑management skills, with the ability to prioritise workloads and meet deadlines
- A high level of accuracy and attention to detail
- The ability to work independently while also contributing positively as part of a team
- A proactive, problem‑solving approach and a willingness to take ownership of tasks
- Competence in using relevant systems, tools, or software required for the role
- A professional, confidential, and ethical approach to your work
Desirable
What You Bring
- Commitment to feminist, survivor‑led practice
- Anti‑racist and anti‑discriminatory values
- Ability to work independently and collaboratively
- Commitment to learning, reflection and self‑care
Safeguarding and Safer Recruitment
Rape Crisis South London is committed to safeguarding survivors, children, young people and adults at risk. All staff have a shared responsibility for promoting safety and wellbeing.
This includes:
- Promoting the safety and wellbeing of service users
- Identifying and reporting safeguarding concerns
- Following organisational safeguarding policies and procedures
- Supporting a culture where everyone feels safe, respected and supported
Our safer recruitment processes include:
- Values‑based interviews
- Verification of identity, qualifications and employment history
- Reference checks
- DBS checks (enhanced or basic, depending on the role)
Safeguarding training and ongoing supervision
Interview Process:
Candidates will be required to attend a 3 stage interview:
Stage one: phone call
Stage 2 MS Teams Call with CEO and Board of Trustees
Stage 3: Interview with CEO and Trustee / or Director
The interview will explore experience and approach to:
- Safeguarding
- Equality, diversity and inclusion
- Feminist and trauma‑informed practice
- Role‑specific responsibilities
- Role‑specific assessment details
Post holder will be required to undertake either Enhanced DBS
Equality, Feminism and Inclusion
RCSL is an equal opportunities employer. Our work is rooted in feminist principles that recognise sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
We particularly welcome applications from women who are under‑represented in roles within the Violence Against Women and Girls (VAWG), charity, social impact sector.
Intersectionality and Reasonable Adjustments
We recognise that experiences of sexual violence are shaped by intersecting factors including:
- Race and ethnicity
- Disability
- Sexuality and gender identity
- Socio‑economic background
- Immigration status
- Faith and culture
We are committed to removing barriers and creating an inclusive workplace.
Applicants are encouraged to tell us if they require reasonable adjustments during the recruitment process,
such as:
- Alternative interview timings
- Additional time for written tasks
- Support relating to disability, neurodivergence or health needs
Learning and Development
As a charity undergoing growth and transformation, we welcome colleagues who are committed to ongoing learning and professional development. We provide induction, supervision, and development opportunities appropriate to the role.
This post is open to women only and is a Genuine Occupational Requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 (where applicable).
How to Apply
Please submit:
- Your CV
- A cover letter outlining why this role appeals to you
- A supporting statement demonstrating how your experience meets the skills and requirements outlined in the person specification
- Applications should be sent in PDF format
- Closing date: Applications will be reviewed on a rolling basis until the position is filled.
- Interview date(s): Two-stage process consisting of an informal conversation followed by an interview with the CEO and Chair.
Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
AI in Job Applications
We understand that some candidates use AI tools when applying. While we welcome technology to support clear communication, your application should reflect your own skills, knowledge and experience.
cv and cover letter to be submitted in PDF
Registered Charity
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.
The client requests no contact from agencies or media sales.