18 Caseworker jobs in Enfield, Greater London

The Refuge & Accommodation Services Senior Caseworker supports the Refuge & Accommodation Services Manager in the operational delivery of LBWP's refuge and dispersed accommodation services.

The postholder provides first-line line management, supervision and practice leadership to Refuge & Accommodation Caseworkers and Child Specialists, ensuring women and children receive high-quality, trauma-informed and culturally responsive support.

Alongside managing a team of Caseworkers, the postholder may hold a reduced caseload of women with more complex support needs, oversee day-to-day operational issues, monitor the quality of casework and safeguarding practice, and support the Manager to ensure accommodation services are safe, effective and meet organisational and contractual standards. The post is based in Haringey with an expectation to work across Newham when it is required.  This is a 0.5 role wiht a possibilty to  be full time subject to funding.

The Senior Caseworker deputises for the Refuge & Accommodation Services Manager in their absence where appropriate.

This is a part time role, requiring 3 days per week (35 hours per week pro rata). There is potential for the role to increase to full-time hours in the future, subject to funding.

Due to the nature of work and focus of LBWP, the organisation considers the candidate’s race and sex, to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010.

This post is open only to Black and minoritised, i.e. Global Majority, women.

We are not able to sponsor any work permit or visa.

Key Responsibilities

Team Leadership and Line Management

• Line manage a team of Refuge & Accommodation Caseworkers and Child Specialists, providing regular supervision, case management oversight, performance reviews, wellbeing support and development in line with LBWP policies.
• Support staff to deliver high-quality, women-centred, trauma-informed and culturally responsive services.
• Monitor individual workloads, allocate cases in consultation with the Manager and ensure resources are used effectively.
• Support the induction, mentoring and ongoing development of new staff.
• Identify learning and development needs and contribute to continuous improvement across the team.
• Escalate performance, capability or conduct issues to the Refuge & Accommodation Services Manager, supporting formal processes where required.

Interviews will be held on the 19th of October. 

Location: Waltham Forest
Salary: £32500
Hours:37.5
Contract Type: Permanent
Closing Date: Oct 2nd 5pm
Reports To: Operations Manager

We are a small, person-centred homelessness charity committed to supporting people experiencing homelessness, housing insecurity, and social exclusion. We work alongside individuals to help them overcome barriers, improve wellbeing, access accommodation, and achieve greater independence.

We are seeking an enthusiastic, compassionate, and motivated Homeless Caseworker to join our growing team. Forest Churches Emergency Night Shelter employs and works with all faiths and none, candidates would be expected to be comfortable with the Christian ethos underpinning the charities work.

This is an exciting opportunity to make a meaningful difference in people's lives while helping shape and develop a responsive and innovative service.

Job Description

Job Title

Homeless Caseworker

Responsible To

Operations Manager

Job Purpose

To provide high-quality assessments, advice, and ongoing support to individuals experiencing homelessness or at risk of homelessness.

The post holder will act as a first point of contact for service users, undertaking assessments, identifying support needs, developing support plans, managing a caseload, and working collaboratively with partner organisations to achieve positive client outcomes.

Key Responsibilities

Assessment and Engagement

● Conduct comprehensive assessments with new clients accessing the service.

● Identify housing, welfare, health, safeguarding, immigration, employment, and support needs.

● Complete risk assessments and safeguarding referrals where necessary.

● Develop person-centred support plans.

● Support clients to access appropriate services and resources.

● Provide information, advice, and guidance tailored to individual circumstances.

Case Management

● Manage an allocated caseload.

● Maintain accurate and timely case records.

● Record all interventions and outcomes on the case management system.

● Ensure compliance with GDPR and confidentiality requirements.

● Review client progress and update support plans regularly.

Housing and Homelessness Support

● Support individuals to access accommodation pathways.

● Assist with housing applications and referrals.

● Liaise with local authorities and housing providers.

● Advocate on behalf of clients where appropriate.

Outreach Responsibilities

● Participate in community outreach activity.

● Engage rough sleepers and vulnerable individuals.

● Support clients who are reluctant or unable to access office-based services.

● Facilitate access to emergency accommodation and support services.

Partnership Working

● Build positive relationships with local agencies and stakeholders.

● Attend multi-agency meetings where appropriate.

● Make referrals and coordinate support plans with external partners.

Safeguarding and Risk Management

● Promote the safety and wellbeing of all service users.

● Identify and respond appropriately to safeguarding concerns.

● Maintain professional boundaries.

● Follow all safeguarding policies and procedures.

● Participate in safeguarding training and reflective practice.

Team Responsibilities

● Attend team meetings and supervision sessions.

● Contribute to service development and continuous improvement.

● Support volunteers and placement students where appropriate.

● Undertake training relevant to the role.

General Responsibilities

● Promote equality, diversity, and inclusion.

● Maintain confidentiality and professionalism.

● Adhere to organisational policies and procedures.

● Act as an ambassador for the charity.

● Undertake any other reasonable duties appropriate to the role.

 

Essential Qualifications

● GCSE (or equivalent) in English and Mathematics.

● Relevant training or willingness to undertake training in homelessness, safeguarding, housing, mental health, or related areas.

Essential Experience

● Experience supporting vulnerable adults and/or young people.

● Experience carrying out assessments and support planning.

● Experience working within homelessness, housing, support services, social care, or community settings.

● Experience maintaining accurate records and case notes.

Essential Knowledge

● Understanding of homelessness and housing-related challenges.

● Knowledge of safeguarding adults and young people.

● Understanding of GDPR and confidentiality requirements.

● Knowledge of trauma-informed approaches.

● Understanding of professional boundaries.

● Awareness of equality and diversity principles.

Essential Skills

Communication

● Excellent verbal and written communication skills.

● Ability to build rapport with a wide range of individuals.

● Ability to communicate effectively with partner organisations.

Assessment

● Ability to undertake comprehensive client assessments.

● Ability to identify support needs and develop action plans.

● Ability to manage risk appropriately.

Organisation

● Strong organisational skills.

● Ability to manage competing priorities.

● Ability to maintain accurate case records.

IT Skills

● Competent in Microsoft Office.

● Ability to use databases and case management systems.

● Confidence using digital systems and maintaining electronic records.

Personal Qualities

● Compassionate and non-judgemental.

● Reliable and professional.

● Resilient and adaptable.

● Motivated to improve outcomes for vulnerable people.

● Able to work independently and as part of a team.

● Committed to learning and development.

Desirable Criteria

● Experience working with people with complex needs.

● Experience working within homelessness services.

● Experience of working with clients with multiple disadvantages

● Knowledge of housing legislation and homelessness pathways.

● Experience conducting outreach work.

● Relevant qualification in housing, Substance Misuse Mental Health, social care, counselling, or related field.

What We Offer

● Flexible and supportive working environment.

● Regular supervision and reflective practice.

● Ongoing training and professional development.

● Opportunity to influence and shape service delivery.

● Employee wellbeing support.

● Meaningful work that changes lives.

Recruitment Process

Stage 1

Application Form and Supporting Statement

Stage 2

Shortlisting

Stage 3
Interviews during week beginning October 5th

Candidates invited to interview may be asked to complete a short assessment based on homelessness support and casework practice.

Safer Recruitment Statement

We are committed to safeguarding and promoting the welfare of vulnerable adults and young people. All successful applicants will be subject to:

● Enhanced DBS Check

● Satisfactory References

● Identity Verification

● Right to Work Checks

The charity is an equal opportunities employer and welcomes applications from all sections of the community.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

Trainee Generalist Advice Caseworker

Starting on salary NJC Scale 5 - £32,749 per annum (increasing to NJC Scale 6 - £35,689 to £37,851 per annum - after 6 months)

Full-time – 35 hours per week

This is an exciting opportunity for an experienced Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 6 months. You will also be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £35,689 per annum.

• You must be a trained Gateway Assessor
• Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
• Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Friday 2 October 2026

Interviews will take place on Tuesday 6 October 2026

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability

This exciting new role offers the right candidate the opportunity to lead LBWP's new innovative training and development programme enabling ex-service users to develop the skills to become frontline workers and progress into employment. 

The Programme Manager is responsible for developing and implementing the programme which will run over three years, supporting several cohorts of trainees, working with internal staff and external consultants to deliver the training programme and ensuring all aspects of the programme meet the trainees' needs. 

Essential skilss and experience include:

• Significant experience of managing complex programmes involving service users within a charity or similar
• Experience of supporting and/or directly line managing women from the Global majority with lived experience, sensitively and safely
• Good understanding of specialist domestic violence and abuse services that support the specific needs of Global Majority women and their children
• Experience of developing and implementing new programmes, including new systems, processes, internal and external communications, building positive internal and external partnerships
• Experience of developing qualitative and quantative monitoring systems and effectively implementing themation and meeting deadlines

London Black Women's Project is a specialist ‘by and for’ organisation providing refuge, supported accommodation, and wraparound support programmes for Black and minoritised (Global Majority) women and their children who are survivors of domestic violence and abuse. We work across London in partnership with London boroughs, the specialist women's DV sector, funders and community services to provide holistic wraparound support and advice. 

 

The Baobab Centre is a non-residential therapeutic community supporting unaccompanied minors who have experienced human rights abuses and are seeking asylum, refugee status and settlement in the United Kingdom.

The role of a Therapeutic Community Caseworker at the Baobab Centre is to support unaccompanied asylum seeking and refugee adolescents and young adults to access care, basic rights and entitlements and to support their social development and rehabilitation.This role involves working closely with the clinical key worker of each young person and with our wider multidisciplinary team. As a Caseworker you will aim to empower individuals to build stable, independent lives in the UK, including by supporting them to communicate their views, needs and experiences in decision-making processes, and supporting them to make challenges when necessary. Caseworkers assist young people to make effective choices about what happens in their lives and encourage them to speak up and build agency.

Baobab aims to be a non-residential therapeutic community with a holistic and integrated perspective.As a Caseworker, you will play a key role within our multidisciplinary team. We aim to be a thinking organisation and place a high value on shared thinking time and shared responsibilities. Our team work together with each other and with agencies and key individuals in young people’s lives, both within and outside of Baobab. A key aspect of the role is communicating with members of the clinical and admin staff team within the Baobab Centre and with other workers in the network around each young person including social workers, teachers, foster carers, lawyers, hospital consultants, housing and benefits workers. etc. You will strive to develop relationships across networks and advocate access to rights and entitlements for our community members. 

It is critical that as a Caseworker: 

• you have an insight to the backgrounds and experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre and an understanding of the broader context in our society as it impacts on young asylum seekers (including invisibility, marginalisation, discrimination and the fact of waiting in uncertainty for a long time.

• You have an insight in how trauma and the many human rights violations and persecution that most members of our community have experienced impact on all aspects of a young person’s internal and external world. 

• You have an insight in how current immigration rules and social care system procedures act as barriers to rehabilitation, including by restricting access to education, adequate benefits, housing and healthcare provision.

About the role

The Helpline Housing Caseworker (Domestic Abuse) provides direct specialist, trauma-informed housing advice and enhanced casework support to LGBT+ victim-survivors of domestic abuse, who are at risk of homelessness or unsafe accommodation. This London-wide role focuses on empowering survivors to make informed choices about their housing options, facilitating access to refuge where appropriate, and alternative safe accommodation, whilst ensuring safety, dignity, and autonomy are central to all support provided.

The Helpline Housing Caseworker will be expected to set up and develop a dedicated housing advice function within the helpline service, with the support of the Head of Helplines. This includes establishing clear advice frameworks and guidance to support victim-survivors to understand their housing rights, options, and entitlements. The role will involve providing informed guidance on a range of housing pathways, including refuge, temporary accommodation, social housing, and private rented options, ensuring advice is tailored to individual circumstances and risk. The postholder will contribute to building a consistent, high-quality advice service that enables victim-survivors to make informed and empowered decisions about their housing and safety.

For more information on this role please download the attached job description.

Location
Hybrid with the expectation of 2 days per week in Galop’s central London office

Hours
Full-time (35 hours per week)

Contract
Fixed-term until 31st March 2028 (with the possibility of extension)

Reports to:
Head of Helplines

Salary
You will start on scale point F1 which is £32,626.66 (including London weighting of £4,296.25) per year.

REF-231029

Immigration Caseworker
Hours: 3 days per week (21 hrs)
Salary range: £16,500-18,456 pro rata (£27,500-£30,670 FTE)
Place of work: Hybrid
Benefits: 
• Flexible and hybrid working arrangements.
• Training and professional development opportunities.
• Study leave to support accreditation progression.
• The opportunity to make a meaningful difference to the lives of refugees, asylum seekers and migrants.
• Supportive working environment within a small and committed charity.

About us

Wanstead and Woodford Migrant Support provides immigration advice and practical support to refugees, asylum seekers and migrants across North East London and Essex. We are a small charity committed to ensuring that people can access high quality advice, support and advocacy regardless of their circumstances.

About the role

We are seeking a qualified Immigration Caseworker to join our growing service. This is an exciting opportunity to work within a small and supportive organisation delivering high-quality immigration advice and casework to migrants, refugees and asylum seekers.

The role is primarily home-based, with attendance required at outreach locations, meetings and occasional events. The successful candidate will manage their own caseload, provide immigration advice within their accreditation level and contribute to the development of the charity's advice service.

Applicants

Applicants must hold IAA Level 1 or Level 2 accreditation (or IAAS equivalent). Candidates holding Level 1 accreditation will be expected to work towards Level 2 accreditation within an agreed timeframe. Appropriate supervision, training and study leave will be provided to support progression. Salary progression will be linked to the achievement of higher accreditation levels in accordance with the charity's pay structure.

How to apply

Please click on the link below.  You will be asked to answer three questions and upload your CV.  The closing deadline is 25 September.

Working within the aims, policies, and principles of the Citizens Advice Service, the MaPS-funded Community Debt Caseworker will provide specialist debt advice and casework support to clients experiencing financial difficulty and problem debt.

The postholder will deliver holistic, person-centred advice across a range of channels including face-to-face, telephone, video conferencing, email, outreach settings, and community locations across Hertfordshire, ensuring services remain accessible, inclusive, and responsive to client needs, vulnerability, and complexity.

The role requires the delivery of high-quality debt advice in accordance with Money and Pensions Service (MaPS) quality standards, Citizens Advice membership requirements, and the Debt Advice Quality Framework.

Debt Advice and Casework

• Provide specialist casework covering the full range of debt advice and debt solutions, ensuring all advice meets MaPS and Citizens Advice quality standards.
• Manage a caseload of clients with complex debt issues, including priority and non-priority debts, insolvency options, enforcement action, and financial hardship.
• Conduct detailed client assessments, including identifying emergencies, vulnerability, safeguarding concerns, and barriers to accessing services.
• Deliver debt advice through a range of channels including face-to-face appointments, telephone, video call, email, outreach sessions, and home visits where appropriate.
• Carry out Standard Financial Statement (SFS) budgeting, debt prioritisation, affordability assessments, and referral to appropriate debt remedies.
• Prepare financial statements, debt assessments, income and expenditure calculations, and supporting documentation.
• Act on behalf of clients through negotiation with creditors, enforcement agencies, utility providers, landlords, and statutory bodies.
• Prepare and present cases to statutory bodies, tribunals, courts, and insolvency services where appropriate, including Debt Relief Orders (DROs), bankruptcy applications, Breathing Space applications, and other formal debt remedies.
• Deliver holistic debt and financial capability advice, including budgeting, money management, financial resilience, and maximising income.
• Ensure income maximisation through welfare benefit entitlement checks, grants, charitable support, discretionary schemes, and other financial assistance.
• Assist clients with related issues integral to their debt case, including welfare benefits, housing, energy debt, employment, and financial exclusion, making referrals where appropriate.
• Provide tailored support to clients experiencing vulnerability, mental health issues, digital exclusion, language barriers, or crisis situations.
• Empower clients to make informed decisions and support them to improve long-term financial wellbeing and independence.
• Offer access to holistic services and onward referrals for non-debt issues to ensure comprehensive client support.
• Travel across Hertfordshire to deliver community-based outreach and face-to-face support where necessary.

Administration and Quality

• Use IT systems for case recording, statistical monitoring, reporting, and document production.
• Maintain accurate, comprehensive, and up-to-date case records in line with MaPS, Citizens Advice, GDPR, and organisational requirements.
• Ensure all casework complies with Citizens Advice quality standards, organisational procedures, safeguarding policies, and the Advice Quality Standard.
• Monitor progress of cases and ensure timely follow-up, review, and closure in accordance with service requirements.
• Contribute to achieving service targets, contractual requirements, key performance indicators (KPIs), and quality standards.
• Utilise digital systems, internal tools, and emerging technologies to support effective case management and service delivery.
• Participate in service audits, peer reviews, and quality assurance processes.
• Follow all relevant policies and procedures and undertake required training.

Research and Campaigns

• Assist with research and campaigns activity by providing anonymised client information and feedback on local debt trends and emerging issues.
• Record statistical information on client numbers, demographics, outcomes, and case types, providing reports, case studies, and analysis as required.
• Identify trends affecting local communities including financial exclusion, energy debt, cost of living pressures, and access to financial support.
• Raise awareness of local and national issues relevant to debt, poverty, financial capability, and social inclusion.
• Contribute to continuous improvement and service development initiatives.

Partnership Working and Public Relations

• Maintain effective liaison with statutory and non-statutory agencies, creditors, local authorities, housing providers, support organisations, and community partners.
• Represent the service at partnership meetings, outreach events, forums, and external bodies as appropriate.
• Work collaboratively with colleagues, volunteers, and partner agencies to ensure joined-up support for clients.
• Contribute positively to team learning, mentoring, knowledge sharing, and service improvement activities.

Professional Development

• Keep up to date with legislation, policy, and best practice relating to debt, welfare benefits, housing, consumer issues, and financial capability.
• Undertake mandatory MaPS and Citizens Advice training, including DRO, Breathing Space, safeguarding, vulnerability, and data protection training.
• Maintain MaPS-accredited advice standards and continuous professional development.
• Attend internal and external meetings, supervision sessions, development activities, and team meetings as required.
• Engage positively with feedback, reflective practice, and continuous improvement.

Other Duties

• Carry out any other duties required to ensure effective service delivery.
• Demonstrate commitment to the aims, principles, and equality, diversity, and inclusion policies of the Citizens Advice Service.
• Follow health and safety procedures and share responsibility for own safety and that of colleagues.
• Promote an inclusive and accessible service for all clients, respecting diversity and individual circumstances.

Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as an ED Specialist Caseworker, and you will be embarking on a highly rewarding and career-enhancing position. 

About St Giles  

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.Central to our ethos is our beliefthat people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 10 to 25-year-olds who attend the adult or paediatric emergency department or Urgent Care Centre at Whipps Cross ED. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation. 

About this key role 

You will be part of the Whipps Cross ED Team meeting CYP (Children and Young People) at the point of presentation to the ED to offer support, which is a person centred with the aims to safeguard and reduce risk around the CYP. This support extends post-discharge from the ED or Hospital with our Caseworkers working with the CYP and the professional networks to ensure the CYP voice is front and centre, this is to support the betterment of the CYP and their future, as well as reducing risks. This is done through providing 121 support in formulating the support plan with the CYP. This can also include supporting the family and advocating for them and CYP within the wider professional network.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

What we are looking for: 

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families

• Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation

• Proven experience of working in a high-intensity environment, with an ability to effectively manage your own wellbeing

• Experience of engaging successfully with ‘challenging’ young people, for example, people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused 

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more. 

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. 

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be Enhanced Adult and Children with the Child Barred DBS Checked. 

This role will require the post holder to obtain an honorary contract with the NHS.An honorary contract enables St Giles Trust staff to work in the hospital and access hospital IT systems. 

Part Time: 21 Hours 

Fixed Term Until: January 2028

Interviews: Week commencing Monday 28th September 2026

Are you an empathetic leader with IAA Level 2 Asylum and Protection and Immigration accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hill to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).

About the Role

We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.

As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active role in advocacy and campaigning work to drive policy change in line with DYP’s constitution.

Key Responsibilities

• Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.

• Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.

• Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.

• Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.

• Reporting: Compile impact and activity reports for internal management, trustees, and funders.

What We Are Looking For

• Active IAA Level 2 Accreditation in Asylum and Protection and Immigration.

• At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.

• Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.

• Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.

• Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.

Why Join Us? In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.

This is an exciting opportunity to lead IRMO’s Advice service. As Advice Casework Manager you will oversee both immigration and welfare & housing casework, managing casework allocation and maintaining rigorous standards across all work. You will provide line management, support staff development and oversee monitoring and evaluation to create accurate reports for funders and senior management. You will also manage a personal caseload, in line with your previous experience. 

IRMO’s Advice service provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.

As part of our Advice for All partnership, you will oversee the delivery of our Advice Workforce Development Programme, working in close collaboration with our partner organisations. This includes supporting the training and development of year-long cohorts of immigration and welfare & housing trainees, as well as strengthening the skills and practice of our existing advice workforce. 

To succeed in this role, you’ll bring strong experience as a senior caseworker and line manager, with a track record of delivering high-quality advice against targets and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.

You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.

Dacorum Citizens Advice are seeking a Debt Adviser/Caseworker to join our friendly team. This post is funded by Dacorum Borough Council (Financial Inclusion).

We are seeking a qualified Debt Adviser/Caseworker( we would consider a Trainee with relevant experience)  to join our established Debt Team to provide comprehensive debt advice and casework support to clients experiencing financial hardship.

The successful candidate will provide high-quality debt advice, welfare benefits support, and income maximisation guidance to clients affected by debt and cost of living challenges. The postholder will be an approved, authorised insolvency intermediary.

The role involves supporting vulnerable and disadvantaged individuals, exploring all available debt solutions, including insolvency options and empowering clients to improve their long-term financial resilience.

A key aim of the role is to help prevent homelessness by supporting clients to manage rent arrears, priority debts, and financial crises at an early stage, while working with relevant agencies and services to achieve sustainable outcomes.

The postholder will manage a varied caseload, maintain accurate records, work collaboratively within the wider advice team, and contribute to delivering an accessible, client-focused service across office and outreach locations.

The purpose of the role is to assist our clients with immigration legal advice and representation. The focus of this legal work is on non-legal aid funded matters, supporting people to preserve immigration status and for some become British Citizens. While the majority of the immigration advice and representation at RMJ is free for clients, this service we charge an affordable fee to help those who cannot find affordable and professional representation.

Key Responsibilities 

Case management:

• Manage own caseload, working to advance the best interests of the client
• Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice#
• Provide advice and representation up to IAA level 2/3.
• Engage with the Line Manager to create and follow a training plan to ensure compliance with IAA CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
• Liaise directly with the UKVI and related governmental agencies 
• Complete forms, letters and immigration applications in line with deadlines
• Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
• Manage clients’ expectations by discussing deadlines, outcomes and timing
• Deliver legal advice outreach surgeries/drop in as and when required
• Progress cases in a timely manner in line with regulatory requirements
• Implement organisational priorities into day-to-day casework.
• Maintain client’s files and records in line with file management procedures

General responsibilities:

• Seek to continuously improve in order that the Charity delivers the best possible service to beneficiaries
• Ensure that all of RMJʼs Policies and Procedures are adhered to at all times
• Attend internal and external training as and when required
• Participate in regular supervisions and team meetings
• Working with the Head of Campaigning to raise awareness or further research in relation to the issues our client group face
• Attend the office on a regular basis (hybrid working)
• Act as a positive ambassador for the Charity at all times
• Working with volunteers when necessary
• Undertake any other duties that may be reasonably required

Education/Qualifications:

IAA accredited. If IAA level 1, the candidate will be expected to initially work under supervision completing level 2 work and qualifying at level 2 within 6 months (training is provided and study leave is accommodated). Upon obtaining a higher level of accreditation, the candidateʼs salary will increase in line with RMJ pay scales.

Practising Solicitor with 1-year immigration experience.

IAAS level 2 caseworkers (non-solicitor) will be considered but if appointed must be prepared to work under supervision and qualify at IAA level 1 within 6 months (Training is provided and study leave is accommodated). Upon obtaining a higher level of IAA accreditation, the candidateʼs salary will increase in line with RMJ pay scales.

For further information and details about the application process, please refer to the recruitment pack. 

Please note that applicants must have the legal right to work in the UK, as visa sponsorship is not available for this role.

About the role

This role helps to lead Galop’s specialist advocacy services, providing support to LGBT+ victims and survivors of abuse and violence in the UK. You will work alongside our Heads of Advocacy and Support to deliver advice, support, and advocacy to thousands of LGBT+ victims and survivors of interpersonal abuse and violence each year.

You will be the main support for all the Advocacy and Support Managers, leading a large, dispersed team of specialist managers who are supporting a team of IDVAs, ISVAs, CHIDVAs, CHISVAs, specialist hate crime advocates, and multi-disciplinary caseworkers and advocates. Managing a team of Advocacy and Support Managers, you will ensure that survivors have access to needs-led, timely support that is right for them, maintaining high quality, consistent support, whether that is in-person or remote. You will ensure that advocacy services are delivered effectively and within a robust safeguarding framework.

You will work alongside our Head of Advocacy and Support as well as our Policy, Research and Development team to ensure that insight from our frontline delivery drives improvements at national and local levels on behalf of LGBT+ victims and survivors of abuse and violence. You will have an in depth understanding of the spectrum of violence and abuse that LGBT+ people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community.

You will ensure that all internal processes and policies are developed and embedded across the advocacy team and that services are adhering to contractual requirements.

For more information on this role please download the attached job description.

Location
Galop’s offices are located in London. This role will have the option of hybrid working but presence in the office will be required at least 2 days a week.

Hours
Full Time (35 hours per week)

Contract
1 year contract

Line manages
Advocacy & Support Managers

Reports to
Head of Advocacy and Support

Salary
You will start on £46,471.90 per year including London Weighting

Closing Date
Applications should be submitted by 10am on 27th September 2026
First round interviews will be held on w/c 12th October 2026

REF-230805