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Top job
James' Place, London (On-site)
£28,750 - £34,500 per year, including London weighting
James' Place is seeking a Centre Manager for its new London centre, which delivers life saving interventions to men in suicidal crisis
Posted 2 days ago Quick Apply
Top job
Brighter Horizons, Bromley (On-site)
£31,000 - £32,000 per year pro rata
Come and lead our team of exceptional activity staff and inspire us to deliver the best opportunities for disabled people in the South East.
Posted 1 week ago Quick Apply
Top job
Cats Protection, Remote
£24,538.69 per annum
Contact Centre Advisor
Posted 1 day ago

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Closing in 3 days
Maggie’s Centres, Wirral, Merseyside (On-site)
£25,440 - £32,916 per year
Posted 3 weeks ago Quick Apply
Disability Resource Centre, Multiple Locations (On-site)
£27,041 - £28,672 pro rata
Disability Resource Centre is one of the leading disability organisations operating in Birmingham, Solihull and the wider West Midlands.
Posted 1 day ago
Mind in Salford, Multiple Locations (On-site)
£28,000 per year, pro rata
Posted 1 day ago
Closing in 3 days
Maggie’s Centres, Sutton (On-site)
£24,461 - £28,305
Centre Fundraising Organiser: fantastic opportunity with an amazing organisation and a professional, friendly team.
Posted 3 days ago
Leicester & Leicestershire Animal Aid Assoc, Leicester (On-site)
£13,000 - £13,200 per year
Seeking an enthusiastic individual with a passion for dogs and cats to work at our Rescue & Rehoming Centre in Huncote, Leicestershire
Posted 1 day ago Quick Apply
Resurgo Trust, Multiple Locations (Hybrid)
£28,000 - £32,000 per year (depending on experience)
Are you an outstanding coach with great leadership & organisation skills & passion to work as part of the church to transform communities?
Posted today
Centre 404, Multiple Locations (On-site)
£36,000 per year
As HR Operations Manager, you will be a key player in the HR team of Centre 404, a busy progressive community charity in North London.
Posted today Quick Apply
Body & Soul, London (On-site)
£28,000 - £32,000 per year
Posted 1 week ago Quick Apply
Barnstondale Centre - The Charity Supporting Young People, Wirral, Merseyside (Hybrid)
£28,000 - £31,000 per year
Seeking an experienced fundraising professional to help us deliver transformative experiences to children of all backgrounds and abilities?
Posted 6 days ago Quick Apply
Page 1 of 25
London, Greater London (On-site)
£28,750 - £34,500 per year, including London weighting
Permanent, Full-time
Actively Interviewing
Job description

Job Title Centre Manager, James’ Place

Salary: £28,750-34,500 pa, including London weighting

Hours of work: 37.5 hours per week, Monday to Friday

Contract Type: Permanent

Reports to: Head of James’ Place London

Location: Central London

About James’ Place
James’ Place exists to save the lives of men in suicidal crisis. We do this through a proven clinical service, delivered by trained, professional therapists in a warm, safe environment where men in suicidal crisis feel safe, valued, nurtured and respected. In 2018 we opened our first centre in Liverpool, and recently opened a new James’ Place in London.

The Role

We are seeking a dynamic and experienced administrator and manager to oversee the operational side of our London Centre. This is a pivotal role within the London Centre team. The Centre Manager will coordinate activity across the service ensuring everything is in place to deliver our intervention and welcome men into the Centre.

Job summary

The successful candidate will manage the day to day running of the James’ Place centre, under the guidance of the Head of James’ Place London. You will manage the centre environment, oversee the processing of referrals to the service and ensure men coming to James’ Place are welcomed warmly and with respect.

You will be expected to set the tone of the experience at James’ Place, provide efficient administrative support to the Head of Centre and James’ Place therapists to ensure the centre is able to run safely and effectively. This role requires someone with excellent interpersonal skills who can work hands-on in a busy and potentially challenging environment. You will be collaborative and work closely with the wider charity outside the London centre to ensure we have consistent, strong and effective systems in place. This would include other centre managers in other James’ Place centres the UK, the Senior Management Team, and potentially trustees.  You will line manage the administrative and reception staff ensuring quality is maintained and men are welcomed into the centre according to our values. You will also set up a volunteering team, focusing initially on mentoring to engage men as an extra support to our main intervention. To keep the centre running effectively you will also lead on set projects to improve our systems and the running of the clinical service.

Your management and administrative skills will be highly valued in building the backbone of James’ Place. You will be an excellent communicator with experience of welcoming and engaging vulnerable people into James’ Place. You will need to be proficient in Office 365 software such as Word, Excel, PowerPoint, and Outlook, with the ability to manage Outlook cloud calendars, SharePoint, a CRM database (we use one based on Microsoft Dynamics) and a shared inbox. The ability to engage and share in the James’ Place values is a necessity.  We are looking for someone with highly developed project management skills, who can get things done and support others to do the same. The Centre Manager will often meet the men who come to James’ Place in suicidal crisis and so we will be able to demonstrate empathy and an ability to create a sense of calm while working in a sensitive and busy environment.

Key Responsibilities

Day-to-day Centre Operations

  • Manage and lead an administrative and reception team
  • Contact with people who are distressed, maintaining a positive approach with all people who are seeking support from our services
  • Maintain and manage the physical environment of the centre to ensure it remains a high quality, clean and welcoming environment
  • Dealing with enquiries, making appointments, including online referrals
  • Supporting users of the service to access information about other agencies or helping them to contact other organisations
  • Monitor and maintain a safe, healthy and secure working environment and acting upon any Health & Safety risks, including operation of practice appliances – heating, lighting, telephone equipment, security equipment, computers, photocopiers, Lock and unlock premises and set (unset) alarm system
  • Build and maintain positive working relationships with contractors, raising any performance issues in a timely and professional manner
  • General tidying and management of office, reception and public areas - this environment expresses our values

Administrative responsibilities

  • Develop and maintain effective administrative systems for the London clinical team
  • Maintain an effective appointment system ensuring all the resources at James’ Place are used efficiently 
  • Provide administrative support and diary management to the Head of James’ Place London
  • Facilitate team meetings and caseload review meetings taking minutes when needed
  • Make and record payments, invoices and bills with regard to James` Place policies and procedures
  • Collate and gather information to support the effective evaluation and monitoring of James’ Place
  • Work with the Head of Finance to ensure the centre’s operations run to budget
  • Work with the administrative team and with SMT to ensure that the charity’s work is run effectively and safely

Line Management

  • Conduct regular supervision meetings, probationary reviews and appraisals as required
  • Identify areas for development and provide support to access training and other developmental activities
  • Support staff wellbeing

Volunteer Management

  • Manage the strategy for the recruitment and retention of volunteers
  • Identify and develop new volunteering opportunities, matching the skills, experiences and expectations of volunteers to available positions
  • Arrange training opportunities as appropriate
  • Conducting performance review or evaluation
  • Develop ways to reward and recognise volunteer contribution
  • Keep appropriate records as required
  • Roster and organise volunteers

Project Work

  • Lead on any resourcing, building or administrative improvements that are required for the effective running of our London centre
  • Lead on projects to developing and maintaining the physical centre, to improve clinical and operational systems, as well as any other operational projects needed in collaboration with the other James’ Place centre teams
  • Set up and maintain the delivery of a peer support group for men who have completed our intervention, facilitated by a James’ Place therapist.

Fundraising, Outreach and Partnerships

  • Work with the Head of Centre, therapists and Senior Outreach Officer to increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention
  • Facilitate, plan and review project work across the London centre regarding small outreach projects, engaging and sustaining referral partners
  • Work alongside the Senior Outreach Officer to facilitate open days and other outreach events at the centre
  • Support the Head of Centre and therapists establish and sustain key referral partnerships
  • Work with the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events

Person Specification

Essential

  • Excellent administrative and office management experience
  • Effective communication skills (written & verbal)
  • Excellent interpersonal skills with the ability to manage difficult situations
  • Good line management skills and experience
  • Able to supervise and train volunteers
  • Able to prioritise workload (self and others) and meet deadlines
  • Self-motivated, uses own initiative and will make decisions
  • Good time management
  • Promotes people’s equality, diversity and rights
  • Knowledge and understanding of Safeguarding Procedures
  • Knowledge of Service Governance and Evaluation
  • An ability to work in a therapeutic environment
  • Commitment to working with men who are experiencing a suicidal crisis and their supporters
  • An ability to maintain up to date service user records in line with James’ Place standards
  • An ability to maintain own personal safety and the safety of others within the centre.

Desirable

  • First aid training
  • Good presentation skills  

We offer

  • Enhanced workplace pension contributions
  • Generous annual leave
  • Support towards CPD costs
  • Family friendly policies

Any job offers made are subject to the receipt of two satisfactory references, a satisfactory DBS check and a Right to Work check. 

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know.

WE ARE HOLDING AN OPEN EVENT AT OUR CENTRE AT 20 BUHILL ROW, EC1Y 8LZ FROM 6PM TO 7PM ON WEDNESDAY 8 JUNE. YOU ARE WELCOME TO ATTEND IF YOU ARE INTERESTED IN APPLYING AND WOULD LIKE TO FIND OUT MORE ABOUT THE ROLE BEFORE YOU APPLY. THERE WILL BE A SHORT PRESENTATION AT 6.15.

Application resources
Application Instructions

Please apply using the application form attached. We can not consider applications made without this, and it is important that you read and follow the instructions for the personal statement section.
We are holding an open event at 6pm -7pm on Wednesday 8 June at 20 Bunhill Row, EC1Y 8LZ. You are welcome to attend if you are interested in applying and would like to find out more about the role before you apply.

More about James' Place

James’ Place exists to stop men dying by suicide. We opened our first centre in June 2018 in Liverpool, the first of its kind in the UK. ... Read more

Posted on: 24 May 2022
Closing date: 19 June 2022 at 23:30
Job ref: London Centre Manager 2022
Tags: Admin,Management

The client requests no contact from agencies or media sales.