The role
The London Clinic is at a pivotal moment in the growth of its philanthropy programme, with increasing ambition and collaboration with Northwestern Medicine driving a new phase of development.
The Head of Philanthropy Operations will be central to delivering this transformation. This role provides both strategic and hands-on leadership to build the operational infrastructure, governance and processes that underpin a high-performing fundraising function in a complex healthcare environment.
Working closely with the Director of Philanthropy and senior stakeholders, you will turn strategy into action, strengthening systems, improving gift management and reporting and embedding a culture of philanthropy across the organisation.
This is a role for an action-oriented individual, someone highly organised, tenacious and comfortable with ambiguity and who takes ownership and sees things through. You will bring experience from within the fundraising arena, with a strong understanding of the operational requirements that underpin successful philanthropic programmes.
About us
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with eight state-of-the-art facilities in the heart of London’s medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.
We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
Key Duties
- Lead the development of the operational infrastructure, systems and governance that underpin a high-performing philanthropy programme.
- Translate fundraising strategy into effective delivery, building processes that support donor engagement, stewardship and growth.
- Oversee gift processing, financial tracking and reporting, working closely with finance to ensure accuracy and compliance.
- Develop and embed policies, due diligence and governance frameworks to support ethical and sustainable fundraising.
- Build strong relationships across clinical, operational and senior leadership teams to embed philanthropy across the organisation.
- Drive continuous improvement in systems, data management and operational performance.
- Lead and develop a small team, fostering a collaborative and accountable culture.
Skills & Experience
- Experience working within the fundraising or philanthropy sector, with a strong understanding of fundraising operations.
- Proven ability to design and implement systems, processes and governance frameworks.
- Highly organised and delivery-focused, with the ability to manage multiple priorities and work through ambiguity.
- Strong stakeholder management skills, with experience working across complex organisations.
- Experience of CRM systems (e.g. Raiser’s Edge) and using data to inform decision-making.
- Excellent analytical, problem-solving and communication skills.
- Knowledge of compliance, governance and regulatory requirements in a fundraising or similarly regulated environment.
Benefits
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- 25 days holiday plus bank holidays
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a fixed-term Brand Manager to manage the evolution and development of the Battersea brand to build brand health and ensure it is positioned to support organisational priority areas and the telling of our story.
The Brand Manager will oversee the brand development project to leverage the brand in highlighting unresolved needs and creating urgency, while equipping teams with the tools to act confidently and achieve effective cut-through whilst remaining distinctly Battersea.
This role provides brand guardianship and expert advice to ensure a consistent brand identity, whilst managing risk and reputation, working with partners and internal teams to understand and apply the brand with confidence.
Due to the time-sensitive nature of this role, we are seeking candidates who are available to start in May 2026. Please only if you are able to commence employment by this time.
Overall Objectives:
- Drive forward the delivery of our brand development work to maintain and build brand health and ensure our brand can work harder to support our fundraising and campaigning ambitions whilst maintaining Battersea’s distinctiveness in the category.
- Ensure the brand is positioned to support the communication of the full story of Battersea’s work and can convey why Battersea, and why now, to audiences and supporters.
- Develop and implement guidelines and tools and engagement techniques to convey urgency and need and give clear guidance to internal teams on the use of the Battersea brand.
- Provide brand guardianship and consultation on the strategic use and application of our brand across all partnership activity to ensure consistency, as well as facilitate best-in-class application.
- Monitor key brand metrics to ensure Battersea’s relevance and audiences understanding of our work, so the brand can support wider organisational goals.
- Manage brand reputation by proactively identifying and mitigating brand risks and overseeing trademarking to protect the Battersea brand with internal and external stakeholders.
- Work collaboratively within the Marketing and Communications Directorate and build trusted and positive working relationships with teams across Battersea to embed and enable use of the brand to support our organisational strategy.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 27th April 2026 - Early applications are encouraged as the role may close early if filled.
Interview date(s): Interviews will take place on a rolling basis.
For more information about the role, please download our Recruitment pack.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
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