Change Manager Jobs in Central London, Greater London
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Job Description
Job Title: Operations Manager
Reporting To: Operations Director
Salary:£35,000 - £38,000 per annum ( based on Experience)
Seniority Level: Management
Location: On-site in Tooting Broadway, London
Contract:Full-time, 12-months fixed term, with potential to make permanent
POSITION SUMMARY
Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.
As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.
The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.
About Us
Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years.
Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses.
ROLE & RESPONSIBILITIES
Centre Operations Management
- Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
- Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
- Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
- Ensure compliance with health and safety regulations and manage risk assessments.
- Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.
Customer Service
- Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
- Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
- Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.
Financial Management
- Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
- Negotiate contracts with suppliers and service providers to secure cost-effective deals.
- Ensure tenant arrears are regularly monitored and managed.
Line Management
- Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
- Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
- Handle recruitment, onboarding, and offboarding of staff members as needed.
Essential Skills / Experience
- Bachelor’s degree or higher.
- At least 2 years’ experience in operations work.
- Excellent organisational and administrative skills.
- Desire to drive operational excellence.
- Line management experience.
- Experience of managing a building, property or facilities beneficial.
- High comfort level with online tools such as MS Office, project management software, or similar.
- Strong written and oral communication skills.
- Negotiation and customer service skills.
- Resilient and adaptable with ability to multi-task.
- Solution finder.
About Rewards
- 25 days’ annual leave plus bank holidays
- Personal annual training budget
- Employee assistance programme including counselling
- Regular team socials throughout the year
- Generous sick pay allowance following probation
- General eye test
- Well-being day ( 1 day per year)
- Volunteer day ( 1 day per year)
The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.
Pre-employment Checks
Any employment with Business Launchpad will be subject to the following checks prior to your start date:
- Satisfactory Disclosure and Barring Service (DBS) check
- Receipt of two satisfactory references
- Proof of eligibility to work in the UK.
Please email your CV with a cover letter stating why you are interested in this role.
Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Equal Opportunities Statement
We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.
The client requests no contact from agencies or media sales.
The Gray's Inn Road supported accommodation project is an exciting new service, designed to support the mission to address rough sleeping through provision of a 16-bed short stay accommodation service.
Funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, and operated in collaboration with One Housing Group and Camden Council, you will lead in setting up and delivering this new service which is aligned with a strategic vision – to make rough sleeping rare, brief, and non-recurrent.
About the role:
As the Service manager you will ensure that the service is delivered to specification, whilst remaining flexible to respond to local authority and organisational priorities. You will oversee referral and move-on processes, emphasizing ongoing client assessments and creation of personalised support plans which promote independence. The Service manager will direct the team for a consistent, high-quality, and responsive service - maximising opportunities to support the reduction of rough sleeping.
Your oversight of daily keywork, coaching, group work, and access to external services reflects a commitment to identifying suitable next placements and addressing urgent presenting needs. Managing commissioning, statutory, and internal monitoring requirements, attending contract monitoring forums, and ensuring policy adherence contribute to maintaining the service's high standards. Your dedication to quality and monitoring directly impacts client outcomes, ensuring they receive the support necessary for their recovery and overall well-being.
About you:
- You will have proven experience in leading and directing teams effectively, ensuring a consistent, high-quality, and responsive service.
- Demonstrated capability in building and maintaining strong partnerships with key organisations and stakeholders in the sector.
- Experience of leading teams to deliver client focused support, including detailed assessments, onward referrals, and tailored interventions for individuals facing multiple disadvantages.
- Dedication to safeguarding vulnerable adults, ensuring the quality of risk management plans to reduce and manage risk, whilst creating opportunities to promote independence.
- Experience of embedding and managing continuous improvement in Health & Safety and Housing Management processes to maintain a safe and compliant environment for residents and staff.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Tuesday 18th June 2024 at midnight
Interview Date: Wednesday 26th June 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
Note for internal applicants: For internal SHP staff looking to apply for the role, the hiring manager will consider current SHP Service managers applying for the role as a Services manager position to manage your current service in addition to the Gray's Inn Road project.
The client requests no contact from agencies or media sales.
We're Coney, an award-winning arts and social change charity. We’re on a mission to spark change through the power of play.
We're looking for a highly organised, independent and practical individual to join our small team as General Manager. You’ll oversee our core operations, provide support across our innovative programme, and help us to develop longer-term sustainability.
The General Manager will keep core operations running smoothly – across HR, finance and communications – as well as developing the company’s systems and policies to adapt to current and future needs. You’ll also be a key pillar of Coney’s culture and internal communications, fostering a supportive and empowering environment so that staff and freelancers can thrive.
Responsibilities:
HR & Operations
● Manage Coney’s operations, resources and materials to ensure our activities and processes are high-quality, fit for purpose and well-managed.
● Support the Directors to engender positive staff relations and good communication throughout the company, those representing it and its networks.
● Oversee Coney’s remote-working and office systems, including IT systems, schedules and other resources, ensuring that they are fit for purpose and cost-effective.
● Manage Coney’s statutory obligations with Companies House, the Charities Commission and other bodies and regulatory authorities, with support from the Directors.
● Maintain regular communication with Coney’s Trustees, ensuring that Board meetings, minutes, reports and information are prepared effectively and on time.
Financial
● Manage Coney’s day-to-day financial systems, including making bank payments and managing invoices receivable, supported by the Marketing & Admin Officer.
● Reconcile Coney’s bank accounts and input all financial activity into Quickbooks (including income & expenditure, credit cards, expenses, invoices payable, payments received) against the correct budget lines.
● Run payroll (including sending payslips and other pay documents, scheduling salary payments and reporting to HMRC) and ensure pensions, PAYE taxes and National Insurance are calculated and paid on time.
● Create and submit quarterly VAT returns using Quickbooks
Stakeholder Management & Fundraising
● Work alongside the JCEOs to maintain high level contact and dialogue with Coney’s key stakeholders.
● Manage Coney’s Friends scheme and support effective communication with funders.
● Alongside the rest of the core team, identify opportunities for fundraising, commercial projects and consultancy, building relationships and contributing to funding proposals as required.
Marketing & Communications
● Support the Marketing & Admin Officer and Executive Programme Director / JCEO to prepare and execute a marketing and communications plan – strategically positioning Coney’s work across communities and sectors.
● Support the Marketing & Admin Officer to ensure regular communication with Coney networks (newsletters, social media and other relationships) and produce effective communication and ticketing systems for events and projects as required.
See attachment for further responsibilities
Terms and benefits:
- Days: 3 or 4 days per week, to be discussed with the candidate.
- Salary: £33,000 - £35,000 FTE, dependent on experience
- Location: Our office is currently a short walk from Aldgate East station, London. We are very open to discuss hybrid working models that work best for the candidate.
- Benefits: Generous annual leave and 'agreed absences' allowances.
For the full job description and responsibilities, please read the Recruitment Pack linked on our website. Apply by Sunday 23 June.
Coney is an acclaimed arts and social change charity. We’re on a mission to spark change through the power of play.
The client requests no contact from agencies or media sales.
About the ITF
The International Transport Workers’ Federation (ITF) is at the forefront of building power for transport workers globally. The affiliate-led global union federation is recognised as the world’s leading transport authority. It is the collective voice for 20 million transport workers across the world.
We work for a world where workers are treated equally – with dignity and respect. We fight passionately to improve working lives, connecting approximately 700 trade unions from 147 countries to secure rights, equality and justice for our members.
The ITF is head-quartered in London, with offices in Abidjan, Amman, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama, Rio de Janeiro, Singapore, Sydney and Tokyo.
About the team
The ITF Communications Team works decisively to elevate global issues and drive collective action to improve the rights of all transport workers.
The Communications Department is pivotal for leading strategic thinking around communications across the ITF’s industrial sections, our regions and key areas of focus including women and young transport workers, through to sustainability, health and safety, future of work and supply chain accountability.
You’ll join an expanding team committed to discovering, testing and pushing the envelope for worker- and people-driven change ― working to advance the ITF’s current strategic directions:
· To grow and activate our membership.
· To position the ITF at the forefront of innovative campaigning.
· To influence global and regional policy.
The team sets and delivers the creative and strategic vision for communications strategy, digital engagement, content production, design, branding, media relations and building stronger networks and collaboration with our affiliated unions.
About the role
The Media Manager will be responsible for taking charge of the ITF’s global media strategy. We are looking for an experienced media relations professional who can further enhance and solidify ITF’s reputation as the global voice of transport workers and as an authoritative voice in the transport industry and global trade union movement.
We’re seeking an experienced media relations manager, preferably with international experience and with established media relationships amongst leading international media.
You will be part of team responsible for delivering solidarity and support to local, national and global disputes, building communications that reinforce the critical role transport workers play, developing strategies to support union-led policies on everything from health and safety to sustainability, and raising the volume on the global struggle to advance the rights and equalities of the world’s transport workers.
Your role will be pivotal for securing media coverage that raises awareness of the work and priorities of the ITF internationally across broadcast, print, online media, and trade press.
This hands-on role, will lead on developing, implementing and advancing ITF’s global media relations strategy. The Media Manager will also provide strategic advice and coaching to ITF’s leadership on proactive and reactive media strategies, as well as strategic guidance and support for other members of the ITF’s multi-disciplinary communications team.
We are looking for someone who is a natural leader. Someone who is able to develop, manage and maintain strong relationships and operate in a politically charged environment. Someone who has a growth mindset, thinks globally, works with a relational approach, is receptive to feedback, actively values diversity, and who acts with integrity and transparency.
If you’re someone who wants to lead on the development of ITF’s long-term media programme, who is driven to improve the lives and livelihoods of workers, we invite you to apply.
Why work for us
The ITF offers a highly attractive salary, leave entitlement and benefits package for our employees including a generous pension scheme, flexible working arrangements and the opportunity for international travel.
People from a diverse range of genders, cultures, abilities and experiences are actively encouraged to apply. At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
How to apply
To apply for the position please email your CV and a covering letter with a link to any relevent examples of your work with the subject line ‘Media Manager - Application’ by Tuesday,18 June 2024. Interviews will be held early July.
For further information or a confidential conversation about the role, please contact our team.
The ITF is open to discussing relocation options for the successful candidate or the option of being based out of one of ITF’s regional offices.
The client requests no contact from agencies or media sales.
Business in the Community was formed in 1982, and with His Majesty King Charles III as our Royal Founding Patron, we are the largest and longest-established membership organisation dedicated to responsible business,
We want the UK to lead the world in responsible business.
We work with members to continually improve their responsible business practice, leveraging their collective impact for the benefit of communities. We grow the responsible business movement and collectively create a greater impact focused on:
- Developing a skilled and inclusive workforce.
- Ensuring work is good for everyone.
- Innovating to sustain and regenerate the planet.
- Building thriving communities.
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We are currently recruiting a Race Campaign Manager with project management experience and subject matter expertise to work in the Advisory and Member Services directorate. This role will support the Race Campaign Director to develop and maintain relationships with key stakeholders and drive the campaign to achieve its goals.
The role will involve (but is not limited to):
- Being responsible for creating, organising and project managing business facing campaigns, tools and content to achieve tangible outcomes, impact and value for members.
- Providing expertise for the campaign area through maintaining excellent current awareness, understanding and strong networks
- Being the first point of contact for BITC Membership Relationship Managers on the campaign topics.
- Facilitating and managing working groups, action-learning groups, and or steering groups linked to the campaign, developing knowledge and engagement with key stakeholders.
The successful candidate will have:
- A deep understanding of how change can be achieved through campaigning.
- Experience of working collaboratively with various internal stakeholders and working on cross-divisional initiatives.
- Excellent written and verbal communication skills as this role is responsible for creating partnership prospect documents, proposal documents and content for fundraising bids as well as representing and ‘speaking’ for the campaign on a variety of platforms.
The full job description and person specification is attached.
This role closes Sunday 30 June at midnight.
Interviews will take place week commencing 8th July.
Business in the Community are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and we are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.
We are a Race at Work Charter signatory and, alongside 1000 other Charter signatories, taking actions to encourage and support ethnic minority representation in recruitment, selection, and career progression as well as being committed to improve the working lives of our disabled and neurodiverse colleagues. We are also a real living wage employer.
The client requests no contact from agencies or media sales.
Settle is a charity that supports young adults as they leave the care system and move into their first home. We provide intensive one-to-one support addressing practical life skills, sustaining a tenancy and managing emotional wellbeing. Our preventative approach to homelessness helps care-experienced young people to make long-lasting changes and thrive.
This is an exciting time to join Settle as we look to invest in and grow our fundraising and development capabilities. As Trust and Foundation Fundraising Manager, you’ll be working to generate income which will enable Settle to expand its reach, achieve its strategic goals and, ultimately, make a real difference to the amazing young people we serve.
You’ll work closely with our senior leadership and support team to help deliver our fundraising strategy. Reporting directly to our Head of Fundraising, you’ll lead on writing grant applications, reporting to funders, managing our prospects pipeline and developing and nurturing long-lasting and rewarding relationships with Trust and Foundation funders.
As a potential candidate, you’ll bring at least two years of grant-writing experience to the role and a strong track record of securing 5-6 figure sums. This is an ideal opportunity for someone looking to step up to a managerial role, or someone already established at that level.
In joining Settle, you’ll be joining a fast growing and truly impactful organisation with lots of opportunity for progression and development within our friendly team. We are proud to have been voted one of Escape the City’s Top 100 companies to ‘escape’ to in 2021. In our recent Staff Satisfcation and Wellbeing Survey, 93% of employees said they'd recommend Settle as a good place to work.
Benefits
- Flexible working arrangements
- 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
- Strong commitment to professional development with a dedicated training budget
- Annual performance and pay progression reviews
- Up to 5% pension contribution
- Scope to take real ownership in a fast-growing charity
- Cycle to work scheme
- Employee Assistance Programme offering free therapy
- Work phone and laptop
- A supportive and inclusive culture with regular team social events
What we're looking for
You care about improving the lives of our young people
You’re deeply committed to our mission and will go the extra mile to ensure young people are receiving the best quality support they deserve.
You have outstanding writing skills
You’ll have a track record of writing high quality applications to trusts and foundations with a keen eye for detail and an understanding of what funders want to see in an application.
You’re great with people
You’re going to be working with colleagues, partners and young people from a range of backgrounds. It is essential that you demonstrate the compassion and communication skills to build good relationships, and that you are dedicated to embedding equality, diversity and inclusion into all areas of your work.
You take a strategic approach
You apply a considered, research-informed approach, both when identifying and approaching funders. You manage our fundraising pipeline and prospects with the bigger picture in mind, but are also meticulous in your attention to detail, recognising the rigour required in collecting data and in record-keeping, as well as the nuances of grant-writing. You are exceptionally organised and can manage multiple funding deadlines.
You are proactive
You will take ownership and responsibility for Settle’s Trust and Foundation fundraising, and you’ll be able to take initiative as well as instruction, leading on projects independently as well as working collaboratively with other team members when required. You will be able to prioritise your time effectively and approach tasks strategically to reach targets.
You are reflective
You’re continually looking for opportunities to learn and improve, both on your own practice and on Settle’s fundraising practice more broadly. You’re able to recognise areas for development and demonstrate an appetite for continual professional development and growth. You use data and evidence to make decisions and are able to recognise and learn from mistakes. You view feedback as a gift and use it to shape your practice.
Our vision is a 21st century Britain where no young person is homeless and all young people get a fair chance at doing well.
The client requests no contact from agencies or media sales.
Role: Finance Manager
Location: The Royal Court Theatre, London
Contract: Full time/permanent
Salary: £36,000 - £41,000 (gross) per annum
This is an exciting and varied role requiring an eye for detail and engagement across all departments within the organisation. The Finance Manager is a key role, responsible for the day-to-day finances and responding to queries as they arise for the organisation. Reporting to and working closely with the Finance Director, the Finance Manager will ensure the systems and procedures in place that safeguard the Charity and its subsidiary companies (ESC Catering Ltd and Royal Court Theatre Productions Ltd) are the most effective they can be. They will share the ambition and enthusiasm to enable and drive change in the department to meet the needs of this busy producing theatre that is constantly evolving.
The Finance Manager line manages the Finance Assistant ensuring the transactional detail is accurately and efficiently processed in a timely manner. Working in a fully paperless operation the Finance Manager will take the lead on several of the systems used to produce all the records in Xero. The jobholder will also be a key player in producing for example: first draft Management Accounts, Catering accounts, departmental reports and help colleagues with analysis against budgets.
The successful candidate will have:
-
Knowledge of working with integrated IT systems such as Xero
-
A relevant finance qualification or 2 years’ experience and looking to work towards one
-
Ability to work to tight deadlines and manage a diverse workload
-
Ability to act with discretion and confidentiality at all times
Further details of the role can be found in the job pack.
If you have any questions about the role, please do not hesitate to contact the recruitment inbox ahead of the closing date.
The client requests no contact from agencies or media sales.
Do you want to help shape the future of a fairer and more equal United Kingdom? Are you interested in tackling tax dodging and making those with the broadest shoulders pay their fair share? Are you an experienced campaigner and movement builder and would like to use these skills for building momentum for a fairer tax system and a more equal society? Then read on.
If yes, we warmly welcome you to apply to join our high performing, innovative and friendly team as Campaigns and Movement Manager. Your role will help us to grow our movement of organisations and grassroots groups calling for progressive tax reform and drive forward impactful campaigns. We have a strong track record of securing campaign wins and we are looking for an excellent team player, ambitious campaigner and collaborative movement builder to build on this success.
If that sounds like you, we’d love to hear from you.
You will be:
- Leading campaigns
- Building the tax justice movement
- Supporting Tax Justice UK’s advocacy
We're looking for someone who is:
- An experienced campaigner
- A collaborative movement builder
- A strong team player
We're fighting for higher taxes on the super rich – and a fairer tax system for everyone.
The client requests no contact from agencies or media sales.
As a Proramme Manager you will be responsible for managing a portfolio of Leap’s funded and paid-for programmes. This includes planning and overseeing delivery, coordination with referral partners and managing programme budgets. You will need work with colleagues across the organisation to ensure all organisational needs around impact, evaluation, case studies and other communications are met.
Taking the lead role in all aspects of the project planning to ensure effective delivery of the project as well as supporting Leap’s trainers to deliver the programme and ensure that any learning from delivery is shared.
Working with Leap's management team you will ensure successful relationships with funders and reporting requirements are met.
We have almost 40 years of experience in designing and delivering highly impactful training programmes to young people and the adults in their lives a
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a motivated business manager who is committed to improving health outcomes for children and young people and reducing health inequalities. The successful candidate will provide exceptional organisational, financial, & business support to continue to grow the organisation.
SAPHNA is a professional organisation and charity established in 2006. We are the voice of school and public health nurses across the UK, and the Crown Dependencies. Our mission is to achieve equality and excellence in school nursing practice leading to improved health outcomes and reduce health inequalities for all school aged children, young people and their families and communities.
We strive to take forward the Public Health agenda by working in partnerships to influence health, care policy, and support the workforce, for the benefit of children and young people and the communities where they live and learn.
The initial contract is 12 months fixed term with a view to extension. There will be a 3 month probational period.
24 hours per week, £33,000-35,000 pa, pro rata and depending on experience. Pension included.
The role is home based with ability and willingness to travel across UK when required. Flexible working hours to be agreed and to meet the needs of the organisation. Holiday allowance is 25 days per annum pro rata plus bank holidays.
Main Responsiblities:
- Supporting the Professional Officer in managing finance, human resources, risk management, quality, operational change, board activities and business planning for the organisation.
- Providing programme management support for SAPHNA bidding, budget, invoicing, and contract management processes.
- To support the development and delivery of SAPHNA business planning and prioritisation, including horizon scanning and creating business cases and new opportunities for income generation.
- To support the Professional Officer in ensuring all the organisations charitable obligations are met.
- To support the Professional Officer and SAPHNA team as required in any other related work- streams.
- Line manage the administrator assistant and have organisation oversight and governance responsibilities of the office based processes.
The SAPHNA is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.
To achieve equality and excellence in school nursing practice leading to improve health outcomes & reduce health inequalities for school aged children
The client requests no contact from agencies or media sales.
Age UK is currently looking to hire a Communities Policy Manager within our Influencing division on a permanent basis.
If you are seeking a rewarding role and have a passion for policy, then this may be the opportunity for you. The role has responsibility for developing Age UK's work in a variety of domains including transport, digital inclusion and accessibility of local services for older people.
As a Policy Manager you will analyse public policy to make recommendations to central and local government entities, whilst collaborating with our wider influencing teams to ensure we build good communities for older people across the nation.
This exciting opportunity would suit someone with a good understanding of the policy making system and strong communication skills both verbal and written.
This position offers hybrid working between home and our central London office. Currently our Policy team attend the office weekly on Wednesday's.
Internal grade - 5L
Must haves:
* Excellent skills in policy analysis with a focus on robust evidence, understanding political and policy contexts, and finding solutions.
* Good numeracy skills, in particular analysing data to create and reinforce arguments for change.
* Excellent written communication skills with the ability to present complex issues in a persuasive accessible style to a range of different audiences.
* Good oral advocacy skills and ability to build influential relationships.
* A proactive and flexible approach, identifying and taking forward opportunities, shaping ideas, and developing partnerships.
* The ability to project manage complex influencing activities alone or with colleagues, and to manage a complex workload, set priorities and meet tight deadlines.
* The ability to assimilate new policy issues/ areas quickly, make connections between different policy areas, and initiate and frame new policy agendas.
* The skills to support and challenge internal colleagues, with self-confidence and a commitment to helping others meet shared goals
Great to Haves:
* Experience of the subject area and /or older people's issues.
* Experience of stakeholder management.
* Advocating for policy solutions to either politicians, civil servants, regulators.
* Talking to the media and/or public speaking
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Home-Start is committed to promoting the welfare of families with young children to ensure that they have the best start in life. We are seeking a Volunteer Manager to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow. This is a challenging role as the sector has seen a real decline in volunteering in recent years, so we're looking for an innovative, forward thinking change-maker who is ready to test new approaches.
Additionally, the Volunteer Manager will be a creative communicator, with the ability to build supportive relationships with a very large and diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. They will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.They will also promote Home-Start in each of the boroughs where we work, seeking opportunities for recruitment within local communities.
The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.
The client requests no contact from agencies or media sales.
Job Title: Customer Experience Manager
Salary £36,000
Hours: 35 hours per week
Location: Fully remote – home based
Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays
About us at the NCT
We are thrilled to announce the opening for a commercial thinking and innovative Customer Experience Manager at NCT. If you thrive in a fast-paced environment and have a knack for turning ideas into action, this role is made for you.
The Customer Experience Manager holds a pivotal position at NCT, managing the complaints, compliments and comments processes and procedures for the organisation, as well the post-booking journey and the team that supports parents once they have booked their course with NCT. This role, alongside the Bookings Journey Manager and Head of Operations, is responsible for the management of bookings, complaints and quality of service to more than 150,000 parents each year.
You will support the delivery of our courses to new and expectant parents with trust and excellence, whilst providing essential input into maintaining and growing course income so that our charity can thrive and achieve more impact for our parents into the future.
At the heart of our mission is the 'More Parents, More Impact' pillar of our 'For Every Parent' strategy. As the Customer Experience Manager, you'll play a pivotal role in achieving this vision by driving efficiency, effectiveness, and productivity across the team. You will set and monitor clear, achievable KPIs, ensuring our team remains focused on delivering exceptional results.
We are looking for….
- A strategic thinker with a commercial mindset, experienced in leading bookings or sales teams and developing and implementing innovation, efficient booking processes.
- A forward-thinking and inclusive leader with extensive experience in providing strategic oversight and leadership to teams handling complaints. Skilled in driving continuous improvements in the complaints process, with a particular focus on high-risk and Equality, Diversity, and Inclusion (EDI) complaints
- A confident individual with experience in leading change management and willingness to challenge the status quo.
If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you. Join us in our mission to empower parents and create a positive future for families everywhere.
If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you. Join us in our mission to empower parents and create a positive future for families everywhere.
The successful candidate can be based anywhere within the UK with this remote opportunity.
Please see the attached job description via our website.
What we offer
We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date for applications: Noon, Monday 24th June 2024
Interview dates: TBC
Interview format: Virtual – Teams link will be sent with invite to interview.
The client requests no contact from agencies or media sales.
Our small team is growing!
At Raise Your Hands, communications and marketing is not a bolt-on to operations, it’s the driving force of what we do as an organisation. This new post is a reflection of our commitment to that.
RYH exists to innovate in the philanthropic space. We act as a conduit between exceptional small charities that change young lives and companies/people who want a different experience of giving.
As Communications Manager you’ll be creating content that targets our specific donor group, supports the stewardship of those donors and implements digital marketing plans designed to optimise lead generation and conversion.
The role offers a high level of flexibility and a chance to work within a truly innovative and dynamic non-profit organisation.
Salary - £33,000-36,000 FTE pro rata
Hours - Between 21 hours (0.6 FTE) and 28 hours (0.8 FTE)
Location – Fully remote working, with monthly in-person meetings in London.
Flexibility – We are committed to a healthy work-life balance and are truly flexible in our working culture. We will consider job share, compressed hours and flexible hours.
About Us
Raise Your Hands supports 16 exceptional small charities that improve the lives of children and young people across the UK.
We fundraise on behalf of the small charities on our platform, targeting donors that would normally be out of their reach. We do this by innovating in the fundraising space with a particular focus on corporate partnerships and pioneering events.
We work a lot with the finance sector, and we aim to produce communications that cut through and offer a fresh voice in this space.
We’re a small organisation that punches above our weight in terms of impact. We’ve donated more than £2m to date and helped improve the lives of 538,679 children and young people since 2015. We're working to reach 1m by 2030.
Requirements
This role would suit someone with a strong history of using the power of words to inspire positive action, an eye for solid design and experience of digital marketing to business audiences (either as part of a B2B or charity corporate fundraising programme).
The successful candidate will enjoy versatility and the creativity that comes from working in a small team with big ambitions.
Key Responsibilities
- Content Creation: Develop engaging content for LinkedIn, original articles, guides, website, email newsletters, social posts, and impact reports
- Marketing and Fundraising Collateral: Production of collateral for Dot Impact, Midnight Madness and other new events, including pitch decks and brochures.
- Testing Fundraising Ideas: Produce marketing materials for new fundraising initiatives and pilots.
- Marketing Activity: Implementation of existing marketing plan which includes organising talks, events, and webinars to engage new audiences and seeking opportunities for third-party posts, articles, and podcast appearances.
- Donor Pipeline and Stewardship: Work with the Development & Partnerships Manager to produce content for lead generation and donor stewardship.
- Digital Marketing: Run paid acquisition campaigns, optimise user journeys, and use Google Analytics to track effectiveness.
For more information on the role and what we are looking for in a candidate please read the full Job Description below.
How to Apply
Please send your CV and a supporting statement of no more than two sides of A4 that describes how you meet the essential elements of the person specification (which can be found in the Job Description). If you would like to contact us for an informal chat, please get in touch via our website.
Application Deadline: 10am on Monday, 24th June
Interviews: Between 27th June and 3rd July (TBC)
Join us in making a difference in the lives of children and young people across the UK!
Please send a CV and a supporting statement of no more than two sides of A4 that describes how you meet the essential elements of the person specification.
Raise Your Hands supports a platform of 16 exceptional small charities that improve the lives of children & young people around the UK.
The client requests no contact from agencies or media sales.
Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma. Allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.
As an Philanthropy Manager here at Place2Be, you'll deliver excellent relationship management (prospecting, cultivation and stewardship) for a growing portfolio of high net worth prospects and major donors to help the team achieve ambitious and growing financial targets. You will also support our special events programme by contributing to the development of events for high value supporters.
This is an opportunity for a proactive individual with excellent relationship building, solicitation and writing skills. Someone with a passion and interest in people and mental health, who has experience working with high net worth audiences.
For a career with purpose, this is your place.
Recruitment Process:
As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.
Closing date for applications: Midnight on the 23 June 2024
1st Interview dates between Mon 1st – Wed 3rd July
Our Benefits
When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.
Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.
Safeguarding the young people we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment including DBS checks and social media background checks.
we believe every child should have easy access to mental health support whenever they need it.
The client requests no contact from agencies or media sales.