Job Description

Job Title: Inspiring Governance Programmes Customer Services Administrator 

Reports to: Head of Governance Programmes, Matching and Customer Services

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose:  A great opportunity to take on the role within a team delivering government funded programmes. The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and matching them to opportunities within schools and Further Education (FE) providers through an online technology platform. 

This key post within the Inspiring Governance Matching and Customer Service Team is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.   

Remuneration:  £20-22k (includes London allowance) per annum pro rata

Appointment Terms:  Preferable immediate start. Contract to 31st August 2020 with possible option for extension

Working Hours: 0900 – 1700hrs with one hours lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and written statement addressing how the candidate meets the range of  Personal Specification criteria – Applications will not be accepted without a minimum of the Essential Criteria being addressed

The Role

The role works within a friendly team providing day to day customer support for those looking to volunteer as a school governor and those looking to recruit volunteers as school governors. The appointed person will work closely with the Inspiring Governance Programmes Project Coordinator and the Head of Governance Programmes, Matching and Customer Service (who will provide overall direction for this area of work).

In the role you will be expected to:

Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries and on occasions liaising with V.I.P Volunteers, helping them find a suitable governor position matching their skills and experience to the needs of the Recruiters. This role will have a particular focus on completing daily tasks to support Volunteers and Recruiters in the London and North East regions of England, helping schools to make matches in these areas. The role will also undertake other day to day governance programmes administrative tasks, enquiries and projects as appropriate and ensuring data is clean and up to date.

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process

We work with contacts looking to recruit and appoint governors across a number of their schools or academies and call them ‘multi-school’ recruiters. This includes local authority contacts, clerks and multi-academy trusts.

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts, Dioceses and Local Authorities.

Activities include:

• Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors for multiple schools;
• Responding to multi-school recruiter enquiries; this includes working with and, developing strong relationships with Local Authorities, Diocese’s and Multiple Academy Trusts in London and the North East of England
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools in the North East of England and London
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with the Inspiring Governance Regional team (five Regional Managers) who work daily with multi-school recruiters in their regions. This role will work particularly closely with the person undertaking the North East Regional Manager role

Day to day support for  the school governor recruitment process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Service to support a variety of users recruiting governors including Local Authorities, Dioceses and Multiple Academy Trusts in London and the North East of England
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors with focus on London and North East of England Regions
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools
  • Responding to Regional Enquiries creating new and better processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
  • Contacting schools within London to promote the benefits of the Inspiring Governance Service and managing these relationships

• To communicate effectively and efficiently (via phone, email) with schools and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having; updating the Inspiring Governance Regional team (five Regional Managers) who work daily with recruiters in their regions if appropriate

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Support the Match Data Process for the Inspiring Governance Programme

• To support the match data process by manually collecting information and addresses of volunteers matched into governance roles, confirming that information is correct before it is forwarded on to our partners the National Governance Association (NGA) and suggesting any improvements to the system

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance service (including incoming phone calls and emails);
  • To provide administrative support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers including documentation;
  • Producing the weekly team meeting agenda and organising room bookings and liaise with other colleagues, and wider Education and Employers staff as appropriate; 
  • Via the use of reports, undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

We are looking for a highly motivated individual who is focussed and capable of absorbing  information quickly and  confidently, handling voluminous workloads in order to meet challenging KPIs. The successful candidate will be passionate about delivering outstanding customer service and developing and maintaining relationships with professional organisations including Local Authorities, Diocese’s and Multi-Academy Trusts, whilst assisting Volunteers to find a suitable governor position. This is an exciting time to join Education and Employers as the charity has recently reached its tenth anniversary and has ambitious plans for the future. As well as an opportunity to join a friendly team you can be involved in making a huge difference to the future of young people in schools.

Person Specification

In addition to your CV, please provide a written statement that addresses all of the criteria in the person specification below. Please make your statement no longer than two sides of A4, giving examples from your professional, volunteering or personal experience.

Skills Required

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and mange time effectively
• Excellent standard of English, written and oral communication skills – this will be tested at interview and via a test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to detail, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge of the not for profit sector

• Experience of working in an account management or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Knowledge

Essential

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Personal Attributes

Essential

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets
• Punctual and reliable

Desirable

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

Relevant Experience and Attainments

• Experience of delivering a good customer experience in an office environment
• Good level of education, ideally at graduate level

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance ; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. The programme is delivered with the National Governance Association, who provide training and support to those placed into governance roles. A regional team works across England to recruit volunteers (primarily working with business and professional networks and large employers) and generate interest from recruiters to register their vacancies with the programme. The programme is delivered for, and funded by, the Department for Education and will initially be delivered over a 4-year period from September 2016.
2. The Inspiring Further Education (FE) programme recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract which has been renewed for a further year until March 2019.

The Governance programmes are delivered by a friendly team made up of London based and regional staff.

We are looking for a positive, empathetic and people-focused Support Services Team Leader to provide high quality information and support to those affected by blood cancer via the phone, email, social media, via our online forum and face to face.

You’ll also have experience developing services and managing exciting, new projects. You will be emotionally resilient, hardworking and understand the value that your role brings to the blood cancer community.

Please note: This is a 12-month maternity cover position.

We welcome submissions from applicants who would be based either from our London office or would be based remotely.

If this sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a current cv and covering letter setting out how you match the requirements of the job specification by: 9am on Friday 21st February 2020.

Applications for this role will be reviewed as soon as they are received so please note that we may bring forward the closing date at our discretion.

Join us on our journey to beat blood cancer!

If you are an optimistic, solution-focused administrator with a ‘can do’ attitude who is looking to develop your career, we have an exciting opportunity for you to play a key role providing a range of efficient secretarial and administrative services to our Chief Executive and Leadership team.

As the Administrator for the Leadership Team you will report to the Leadership Team Administration Manager to set up and maintain effective administrative processes and help service our Board of Management and Committees including minute taking at meetings.

We are looking for a bright, enthusiastic, proactive and well-organised person for this Administrator role. You will enjoy dealing directly with the public or customers in a busy service environment.  To succeed, you will have the ability to work as part of a team and to initiate and maintain highly positive and effective working relationships with others.  You will also have strong IT/typing skills, good practical knowledge of Microsoft Office, good written skills and excellent attention to detail.  Other requirements are the ability to handle responsibility and manage your time and work to multi-task and deliver against agreed deadlines.

We seek to develop fast, self-motivated learners with transferable competencies and skills rather than expecting you to have necessarily worked in the same kind of role or organisation before.

In return, we offer a range of benefits including a 6% pension contribution and generous and very popular flexi-time scheme enabling you to balance your work and home life and accrue additional days off work to supplement your 25 days annual holiday.

We also offer a genuinely great place to work. People describe our office space as “amazing”. You will receive supportive and empowering line management, with access to a wide range of opportunities to learn and to develop your skills and career. We aim to give all our staff a voice in the way St Mungo’s does things.

We are an accredited Investor in People and have won awards for our diversity practices.  We actively welcome people from all communities to work with us, people with disabilities and people with lived experience of homelessness and using support services.

If you believe that you have what we are looking for, and have an interest in working for a charity which makes a real difference to the lives of people who are homeless, we would love you to apply.

Closing date: 10am on Wednesday 05 February 2020.

Assessments and Interview: Thursday 13 February 2020.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 100 of Stonewall’s Workplace Equality Index 2019. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

An exciting opportunity has arisen to join the flagship charity of a Great Twelve London Livery Company

THE SALTERS' INSTITUTE PROGRAMME ADMINISTRATOR

The Salters’ Institute is the Flagship Charity of the Salters’ Company, 9th of the Great Twelve City of London Livery Companies.  Following the success of its Centenary in 2018, the Institute’s current focus is the expansion of its programmes.

A key responsibility of this particular role is to assist with the Salters' Festivals of Chemistry for Years 7, 8 and 9 held annually around the UK and Ireland. 

Responsible to:

The Clerk

Responsible for:

Assisting in the co-ordination and administration of Festivals and Institute projects as directed.

The Programme Administrator will work in partnership with the Programme Co-ordinators.

FESTIVALS OF CHEMISTRY

1. Respond to enquiries about the Festivals from schools.
2. Encourage schools to enter for the Festivals, process entries and maintain contact with the schools.
3. Prepare certificates for Festival attendees.
4. Prepare and pack prizes for Festival attendees.
5. Prepare a pack for Festival hosts to ensure they have everything required to run the Festival.
6. Prepare and dispatch boxes, prior to each Festival, to the host.  These contain prizes, certificates and Salters' publicity material.
7. Regularly update information and feedback on Festivals on Twitter.
8. Make arrangements for Salters' representatives attending each Festival, to include provision of programme, map etc.
9. Invite and make arrangements for visitors to the Festivals to include provision of programme, map etc.
10. Represent the Institute at a number of Festivals.
11. Help publicise all the activities of the Institute. 

General Responsibilities

1. Update and maintain the Salters' Contacts Database as required.
2. Attendance at other meetings, seminars and conferences as required.
3. Answer general telephone an email enquiries.
4. General office duties to include photocopying, filing etc.

Other Responsibilities

1. The Programme Administrator will be expected to assist and liaise with the Programme Co-ordinators as required.
2. The Programme Administrator will be expected to undertake any other reasonable duties as directed by the Clerk.

SKILLS AND EXPERIENCE REQUIRED

Essential

1. Excellent planning and administrative skills
2. Ability to communicate clearly and enthusiastically both internally and with a broad range of stake holders
3. Ability to prioritise and manage a variable workload with a flexible approach to work
4. Regard for detail, deadlines and delivery
5. A self-starter with an ability to work well independently and as a member of a team
6. Excellent office skills, including databases and their application, word processing and spreadsheet packages, experience of Microsoft Office an advantage. 

Desirable

1. A good working knowledge of social media platforms
2. General understanding of UK education system

TERMS AND CONDITIONS

The appointment is a six month contract.  Immediate start preferred.

Hours - Normal office hours are 9.00am to 5.00pm, Monday to Friday but some weekend and evening work may be expected and may include overnight stays outside London.  Based near Moorgate tube station.

Holidays - 25 working days for the year, plus public holidays (pro-rated for 6 month contract)

Salary - £12,500 (£25,000 per annum) + generous benefits package

The successful applicant will be subject to a Disclosure and Barring Service Check

An exciting opportunity to be an Administrator for a small Charity based in London.

Client Details

A small charity based in London.

Description

The Administrator will be responsible for:

• Assisting with general administration within the office, including writing letters and dealing with queries
• Managing the website and social media of the organisation
• Updating records and files
• Arranging meetings and taking minutes
• Booking travel

Profile

The Administrator will have:

• Great communication skills, both written and verbal
• Experience within an office environment
• Proficiency in Microsoft Office Suite
• Organisational and time-management skills
• A friendly and approachable personality

Job Offer

A salary of £21000-23000, plus annual leave and pension.

Have you got what it takes to become part of a growing charity? Our volunteers support families and witnesses attending Inquests in 70 Coroner’s Courts throughout England and we continue to expand. The Coroners’ Courts Support Service is seeking an enthusiastic, energetic and highly organised Administrator to assist with all administration duties. Experience essential.

You will be based at our office in Pimlico, SW1 and work for 3 hours a day, 4 or 5 days a week (this could be flexible).

You will assist the Executive Assistant, Director, Coordinators and Trustees with their administrative duties.  Main duties will incluude:

• Administration of volunteer recruitment and retention – place adverts online, respond to emails from potential volunteers, send out Volunteer Application Packs, take up references and arrange exit interviews. Monitor responses and keep the Coordinators informed.
• Administration for volunteer trainings – circulating pre and post training material, contacting participants, organising list of attendees and printing name badges.
• Processing volunteer expense claims 
• Frequently updating contact lists, email distribution lists, lists of courts 
• Respond to enquires from members of the public

We are seeking a temporary HR Administrator to join a charity based near Tower Bridge. This is a temporary full time job, starting on 6th February for a period of 2 months.

The role will focus on providing administration to the day to day operation of the HR function, with professional, confidential customer focused human resource service.

You will support HR Advisor with all recruitment administration, monitor recruitment mailbox, and respond to queries, circulate vacancies internally and externally.

You will assist with on boarding, maintaining accurate staff records, manage and maintain DBS check process, assist in the required coordination and administration/setting up of all learning and development activities and general administration.

You will have strong attention to detail, be a team player, be a great communicator and have excellent administrative and IT skills.

This role will pay £10.75-£12.50 per hour excluding holiday pay.

A minimum of 1 year HR experience is required for this role. If you are interested, please email your CV by Monday 27th January 2020 to [email protected]

Do you have extensive experience as a HR Administrator?

The role offers the right candidate an excellent opportunity to assist with setting up a new HR online system for a leading charity working towards assisting people with digital mental health resources to have helpful conversations about mental health.

The successful candidate will have experience of strong HR administration, conducting DBS checks, contracts, change of terms letters and ensuring various paper work are in order.

The ideal candidate will have experience of working on HR processes and systems including consolidating appraisal and induction processes.

You must have demonstrable experience of working on IT and digital systems.

To apply, please submit a Word Document version of your CV; cover letters are not required at this stage.

Pensions and Employee Benefits Administrator

You will join our client as a Pensions and Employee Benefits Administrator. Their friendly and professional Reward and Pensions team provides a comprehensive reward and pensions service across the group.

They're looking for an experienced Pensions Administrator to help support in providing this vital service.

Pensions and Employee Benefits Administrator Requirements:

You’ll have good knowledge of payroll and pension administration processes and practices (gained ideally through experience working in a large organisation), as well as experience in delivering a pensions administration service with multiple payrolls and for staff on varied terms and conditions of employment.

You’ll have experience of supporting the auto-enrolment process and of handling new member applications to join various pension schemes, ensuring compliance with Pension Regulator’s guidelines. You’ll also have some knowledge of employee benefits administration and be looking to develop your know how in this important area of reward.

Appointment is subject to an Enhanced Criminal Records Check and relevant barred lists check, if appropriate.

Our client is committed to being an Equal Opportunities organisation and  they welcome applications from people with sight loss.

About Our Client:

They're here for everyone affected by sight loss. Working for them means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

Our client is committed to being led by tehir customers (blind and partially sighted people), and one of the ways they do this is through active involvement and engagement in many of their work activities, including the recruitment of new members of staff.

Location: Judd Street, London WC1H 9NE

Job type: Full Time, Permanent, 36 hours per week

Salary: £24,500 to £26,400 including London Weighting

Benefits: In exchange they offer a competitive salary, a stimulating and supportive working environment and a benefits package including: 26 days holiday per year (plus bank holidays), which increase with service. Excellent pension schemes, Shopping Discounts, Flexible Working.

You may have experience of the following: Pensions Administrator, Payroll Administrator, Employee Benefits Administrator, Payroll, Pensions, Employee Benefits, Administration Assistant, Administrator, Admin Assistant, Office Administrator, Office Assistant, Data Entry Clerk, Data Entry Assistant, Administrative Assistant, etc.

Ref: 91446

Canal and River Trust charity are looking for multiple Customer Support Administrators (2 perm and 1 mat cover). They are the charity who look after and bring to life 2,000 miles of waterways, because we believe that life is better by water. They have found research shows that spending time by water, whether it be your lunchbreak, daily commute or just a weekend stroll, really does make us feel happier and healthier. The successful candidate will deliver excellence in customer service and support for customers, dealing with face to face enquiries, on the phone and in written communications and providing general administration and financial support to the cause. Please note there are three roles.

Key Responsibilities

Manage the enquiries inbox and respond to customer queries

Handle incoming calls from central customer service team
Raise jobs with our contractors for broken facilities
Log navigational notification for near misses
Raise navigational notices & stoppages
Manage our pre-bookable mooring sites, booking of mooring slots and resolve mooring related issues
Book in boat passages (locks)
Support the Duty Supervisor with general admin tasks over the weekend
Manage our social media platform (Twitter)
Raise purchase orders or call of orders during the weekend

Provide internal business support such as ordering uniforms and raising invoices
Selling of licence, pump-out cards and BW Keys
Manage the front of house

Person specification
NVQ Level 2 Business Administration.
knowledge of working safely
budget management experience
Experience in SAP
Proven experience in a customer service area, providing front of house services.
Proven experience of administration.
Some experience of working as or with volunteer(s).
Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals.
Ability to deal with difficult and potentially confrontational situations.
Confident in the use of the MS Office word processing and spreadsheet software.

Closing Date is: Sunday 26th January 2020

Please note due to high volume of applications we may not be able to respond back to all applicants.

The Role

Together is an amazing place to work and it’s not just because we’re one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do – supporting and enabling them to take control of their lives and make a positive contribution to the community.

Together for Mental Wellbeing are recruiting for a part time Case Management System/Customer Relationship Management system administrator role based at Together’s National Office in Central London. Organised and observant, you’ll enjoy knowing that your work supporting staff with using the system and maintaining our CRM is helping us to track the progress of the people we support and support them to achieve their goals.

We have an exciting opportunity for you to draw upon your extensive administration experience to support us to maintain and update our CRM and work as part of our Quality Improvement team to embed our CRM across the organisation.

You can also use your knowledge to support the development of new materials, training materials and guidance. You will support the team with general administration support including communicating via a range of channels and settings to staff across Together. This helps us at Together to ensure that our values are embedded into our systems and to support us to better evidence our work with people.

You will have excellent communication skills, a thorough knowledge of using a Client Management System and Microsoft Office, the ability to prioritise and manage your time and an understanding of the importance of maintaining confidentiality.

We have a firm commitment to encouraging fairness and diversity in our work force and we welcome applications from disabled people and those from BAME backgrounds.

Successful candidates will require an enhanced DBS check. Together is committed to equal opportunities and non-discriminatory practices. Charity No. 211091.

Introduction:

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in, a Recovery Hub (which includes an abstinence-based residential recovery hostel, a Primary Programme and a Continuing Care Programme), supported houses and two social enterprises supporting people in recovery from addictions to put their lives back together. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which takes into account physical, cultural, social, human and spiritual factors and assets.

Role and Responsibilities:

Working alongside and reporting into the Shop Manager, together you will be responsible for the successful delivery of a profitable, customer focused shop.
Deputising for the Shop Manager, you will ensure the smooth running of the shop during their absence; this will include the accurate processing of any financial transactions, the delivery of shop floor and stockroom management, and adherence with policies and procedures.

Our shops are supported by a dedicated team of volunteers - we couldn't run our shops without them. You will oversee your volunteers' induction, management and development, and will encourage your shop team to share any ideas that may contribute towards the success of the store.

Together, you'll create a shop that will uphold SCT’s image and reputation, and help us raise vital funds that will help people in recovery from addiction and homelessness.

• To assist the Shop Manager in ensuring the shop is well run at all times
• To assist the manger recruit, train, manage and retain a volunteer team working within SCT values
• To optimise sales across all departments and to achieve set targets
• To ensure the team consistently provide excellent customer service to both customers and donors
• To maintain successful retail processes and merchandising.
• To maintain effective stock management and processing and carry out shop administration
• To take necessary action to repair and maintain the premises and to take all reasonable steps to protect SCT property from theft, damage or fire.
• To train staff and volunteers in and ensure team adherence to all health and safety policy and procedures with the support of the Shop Manger
• To work within the culture of maintaining a positive working environment to ensure job satisfaction and efficiency.
• Prepared to move around area and work at different locations if necessary
• Ability to work flexibly, including working weekends
• To be flexible when tasks not covered by the job description have to be undertaken

Shortlisted candidates will be contacted on Monday 3rd February.

Interviews to take place on Thursday 6th February / Friday 7th February / Monday 10th February

Are you exceptionally well organised, with excellent attention to detail?  Are you able to prioritise, communicate and work with a variety of audiences with a passion for youth empowerment and entrepreneurship?

QCT’s vision is a world where young people are equal partners in driving change. QCT’s mission is to champion, fund and connect young leaders in the Commonwealth who are working hard to change the world. QCT shares their stories, gives them a platform to amplify their ideas and, together with the young people it works alongside, inspires others all around the world to join in. QCT is slowly building a network of young people around the world. Members of the network will help inform the direction of the organisation in future and will work with staff more closely as time goes on. Given the vision, collaboration is essential at QCT. Staff and Board members work together with purpose, entirely aligned behind the mission. Integrity, respect, optimism and responsiveness, alongside collaboration, are the values that run throughout the work of the organisation. QCT looks to all colleagues to live these values every day.

There is a vacancy for a talented, motivated self-starter to be QCT’s new Operations Administrator. You will work closely with the Operations team to help oversee the efficient day to day operation of the charity. You will ensure that all communication channels run smoothly, including drafting correspondence, managing email inboxes and providing excellent administrative support to a small, fast-paced and committed team. Opportunities will arise to get involved in events and projects from time to time. As part of a fast-evolving team, this role offers variety and scope for personal development.

Desirable skills:

• Experience of diary management at a senior level
• Experience of database management
• Experience of travel arrangements
• Experience of event management

Please see the attached job description for more information.

To apply, please submit:

• A CV showing how your experience matches the job description
• A covering letter of no more than two pages in length, showing any experience of the  responsibilities outlined in the job description

Closing date for applications: Friday 31st January 2020

The Royal College of Psychiatrists is the leading medical authority on mental health in the United Kingdom and is the professional and educational organisation for doctors specialising in psychiatry.  The College plays a central role in establishing and promoting the highest standards of psychiatric care and training in the United Kingdom.

eLearning Administrator
Permanent Contract
£20,500 - £24,900 per annum
35 hours per week

CPD Online (CPDO) was launched in 2006, and now hosts more than 220 interactive learning modules and 130 podcast modules. The content is aimed primarily at consultant-level psychiatrists and aims to serve the CPD needs of College members. CPD Online is widely distributed among individual and institutional users in the UK, along with many more in Australia and New Zealand, as well as The Netherlands.

Trainees Online (TrOn) launched in June 2014 to support trainee psychiatrists preparing for the MRCPsych examinations. Anyone registered with the College as a trainee, member or affiliate has free access to the modules, as well as Student Associates and Foundation Doctor Associates. There are also a small number of paid subscribers who do not qualify for free access.

The eLearning Administrator will be responsible for providing administrative support to the eLearning team including the management of the CPD Online and Trainees Online mailboxes and responding to queries in a professional and timely manner. You will also be responsible for the processing of daily subscription data and preparing monthly data usage reports. Management of our social media platform is also pivotal to this role as we look to boost our marketing opportunities whilst monitoring their effectiveness.

The successful candidate will have excellent organisational and administrative skills, possess a positive and friendly attitude, and be able to prioritise their workload.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

For an information please visit the College website. 

Closing date for applications: Friday 31 January 2020 @10am
Interview date: Friday 28 February 2020

The College is an Equal Opportunities Employer.
Charity registration. no. 228636.

We welcome applications from all sections of the Community.

NO AGENCIES OR PUBLICATIONS PLEASE.