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Page 1 of 37
Sutton, Greater London (Hybrid)
£27,007.5 per year
Full-time
Contract (12 month contract)

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Job description

Sutton (with one day a week working from home)

About Us 

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop lifesaving treatments used across the UK and around the world. From funding state of the art equipment and groundbreaking research to creating the very best patient environments, we never stop looking for ways to improve the lives of people affected by cancer. We’ve completed our largest capital appeal to date—£70m for the Oak Cancer Centre in Sutton—and are now delivering our most ambitious strategy yet, targeting at least £215m over five years to support transformational projects, including a major development in Chelsea. 

The Role – What you’ll be doing 

As our Product Assistant (Mass Participation events), you’ll help deliver an exceptional supporter experience across our Charity owned mass participation events —playing a hands-on role in supporter care as well as supporting with logistics and day-to-day tasks required for event delivery. 

You will: 

  • Be a first point of contact for product enquiries: managing shared inboxes, answering calls and providing friendly, timely supporter care. 

  • Provide excellent stewardship to all supporters. Including acknowledging donations and maintaining the Charity database in line with Charity policies and procedures.

  • Support the Products team with planning and delivering mass participation events across the portfolio of both in-person and virtual events.

  • Help deliver our flagship event, The Banham Marsden March, including pre-event logistics and on the day support.

  • Work with fulfilment agencies to ensure fundraising materials reach supporters in a timely manner.

  • Keep events information updated across our website and in-hospital displays.

What we’re looking for 

You’re an enthusiastic, proactive team player with: 

  • Excellent organisational skills and attention to detail 

  • Strong interpersonal and communication skills, both written and verbal 

  • The ability to prioritise, manage multiple tasks, and meet deadlines 

  • A proactive, flexible approach and willingness to support the team as needed 

  • Good working knowledge of Microsoft Office (experience with customer databases is desirable) 

  • Commitment to providing outstanding supporter care and working in a supporter-focused environment 

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided. 

Why join us? 

We’re a values-driven Charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development. 

What we offer: 

  • 27 days annual leave (rising with length of service), plus UK bank holidays 

  • Up to 6% employer pension contributions (increasing with service) 

  • Enhanced maternity and adoption pay 

  • Life insurance and employee assistance programme 

  • Flexible and hybrid working options (work from home one day a week) 

  • Access to subsidised staff restaurants, wellbeing initiatives, and more 

  • Bright, modern offices in Chelsea and Sutton, with excellent transport links 

Inclusion Matters 

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications.

Application resources
Application Instructions

Please submit a cover letter highlighting how you meet the person specification along with your CV. Applications without a cover letter will not be considered.

Posted by
The Royal Marsden Cancer Charity View profile Organisation type Registered Charity Company size 101 - 500

The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.

The Royal Marsden Cancer Charity logo Play
Posted on: 16 January 2026
Closing date: 01 February 2026 at 15:52
Tags: Administration, Customer Service, Entry level / Graduate, Community Fundraising, Events / Activities

The client requests no contact from agencies or media sales.