Charity fundraising officer jobs

Harris Hill are delighted to be working with a fantastic charity to recruit for the Community Fundraising Officer in order to join a collaborative and purpose driven organisation in a key supporter engagement role.  This will be 

Working within a dynamic income generation team, you will support and inspire volunteers to deliver successful fundraising activities, helping them exceed targets while ensuring an outstanding supporter experience throughout their journey.

This role is ideal for someone who is passionate about relationship building, data driven engagement, and delivering meaningful experiences that strengthen supporter loyalty and maximise income growth.

About the Role

You will play an important part in delivering operational fundraising plans and supporting sustainable income growth through community fundraising initiatives. The role involves working independently while collaborating closely with colleagues across multiple functions.

Key responsibilities include:

• Supporting volunteers and fundraisers to achieve and exceed fundraising targets
• Delivering excellent supporter stewardship through proactive and personalised engagement
• Analysing campaign and supporter data to optimise fundraising performance and supporter journeys
• Building strong relationships with supporters and internal stakeholders
• Supporting fundraising projects and operational activity within agreed timelines
• Contributing to a positive, inclusive, and collaborative working culture
• Ensuring accurate use of databases, digital platforms, and fundraising systems
• Promoting accessible and inclusive engagement practices across all activities

We are looking for someone with:

• Experience supporting fundraising volunteers or community fundraising activities
• A track record of meeting or exceeding supporter engagement targets
• Strong analytical skills with the ability to interpret data and improve performance
• Excellent interpersonal and communication skills
• Experience working collaboratively across teams and managing relationships effectively
• Strong organisational skills with the ability to manage priorities independently
• Confidence using databases, digital tools, and fundraising platforms
• A commitment to inclusion, accessibility, and excellent supporter experience

Salary & Benefits

• Salary: £35,702- £41,108 per annum inc. London Weighting
• Contract type: 12 months FTC, full time, 35 hrs a week
• Location: London, hybrid working  2 days a week in the office
• Interview dates: w/c 15th June

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Community Fundraising Officer in order to join a collaborative and purpose driven organisation in a key supporter engagement role.  This will be 

Working within a dynamic income generation team, you will support and inspire volunteers to deliver successful fundraising activities, helping them exceed targets while ensuring an outstanding supporter experience throughout their journey.

This role is ideal for someone who is passionate about relationship building, data driven engagement, and delivering meaningful experiences that strengthen supporter loyalty and maximise income growth.

About the Role

You will play an important part in delivering operational fundraising plans and supporting sustainable income growth through community fundraising initiatives. The role involves working independently while collaborating closely with colleagues across multiple functions.

Key responsibilities include:

• Supporting volunteers and fundraisers to achieve and exceed fundraising targets
• Delivering excellent supporter stewardship through proactive and personalised engagement
• Analysing campaign and supporter data to optimise fundraising performance and supporter journeys
• Building strong relationships with supporters and internal stakeholders
• Supporting fundraising projects and operational activity within agreed timelines
• Contributing to a positive, inclusive, and collaborative working culture
• Ensuring accurate use of databases, digital platforms, and fundraising systems
• Promoting accessible and inclusive engagement practices across all activities

We are looking for someone with:

• Experience supporting fundraising volunteers or community fundraising activities
• A track record of meeting or exceeding supporter engagement targets
• Strong analytical skills with the ability to interpret data and improve performance
• Excellent interpersonal and communication skills
• Experience working collaboratively across teams and managing relationships effectively
• Strong organisational skills with the ability to manage priorities independently
• Confidence using databases, digital tools, and fundraising platforms
• A commitment to inclusion, accessibility, and excellent supporter experience

Salary & Benefits

• Salary: £34,031 inc. Regional Weighting
• Contract type: 12 months FTC, full time, 35 hrs a week
• Location: Cardiff, hybrid working  2 days a week in the office
• Interview dates: w/c 15th June

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Ripon Cathedral is a magnificent building in the heart of the stunning rural region of North Yorkshire. It is a place of mission and worship which welcomes over 100,000 visitors every year.

The cathedral plays a key role as a major events venue and tourist attraction in the city. However, their dedicated team also work in partnership with other local charities to support the community, providing a range of educational programmes and activities.

We are looking for a Fundraising Manager to join their ambitious team, could this be you?

The Role

This new role of Fundraising Manager is a key part of the ongoing work to implement the Cathedral’s strategic plan. Reporting directly to the Chief Operating Officer, the role will be vital in securing sustainable funds to support the Cathedral’s ambitious plans for growth. Main responsibilities include:

• Creating and implementing a comprehensive fundraising strategy
• Leading and developing the existing Patrons Programme
• Developing a pipeline to secure grant funding from trusts and foundations
• Introducing and leading a new culture of legacy giving
• Increasing the average donation per visitor and growing individual giving

The Person

We are looking for someone with a proven track record in developing and implementing successful fundraising strategies that deliver financial growth. You will have experience in one or more of the following income streams; Trust and Foundations, Major Donor/ Patrons and/or Legacy Fundraising. You should be experienced in working to targets and managing budgets and possess a sound knowledge of fundraising regulations and legislation and GDPR.

We are looking for someone with exceptional communication skills and the ability to build strong relationships with a variety of stakeholders. You should also be able to write compelling communications, including applications and proposals.

Previous line management experience is desirable, but most importantly, you should be collaborative, ambitious, and resilient, ready to drive projects forward. This is a diverse role with huge potential to build on historic success and shape the future of Ripon Cathedral!

Please note that this is a permanent role, however we are open to discussing interim options which may be considered for the right candidate. 

Why Ripon Cathedral?

Ripon Cathedral has a rich history stretching back almost fourteen centuries. Its development and growth over the last decade have been remarkable, and there are ambitious plans for the future.

The team is forward-thinking and committed to a wide variety of projects,  from installing solar panels on the Cathedral roof to continuing to support the excellent Cathedral Choir and providing opportunities for young people to benefit from musical training.

This is an opportunity to join a team that is friendly, collaborative, and aspirational.

The Cathedral offers a generous holiday allowance and a range of other benefits, including staff discounts.

If this sounds like the type of role and charity that could suit the next phase of your career, then please get in touch. To register your interest please apply here, or for more information contact Charlie, Leanne or Jen at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Leanne or Jen who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Position Type: Permanent, Full Time

Friends of the Elderly is a charity dedicated to providing excellent care and support to older people for over 120 years. We aspire to a society where all older people have the opportunity tolive fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres.

We now have an exciting opportunity for an experienced fundraiser to play a vital role in our small, busy fundraising team.

In this role, you’ll play a key part in delivering outstanding supporter care, ensuring everyone who donates or fundraises for the charity has a positive and rewarding experience.

You’ll be responsible for processing all fundraising income accurately and efficiently, taking ownership of essential administrative tasks that keep our fundraising activity running smoothly. You’ll manage income from individual supporters, including regular donors, legacy supporters, event participants and seasonal campaigns such as our Winter Appeal. Working closely with our homes and services, you’ll also help to support and grow their fundraising efforts, making a meaningful contribution to the success and impact of the organisation.

We are looking for someone with experience in supporter care, customer services or fundraising along with the ability to build and maintain relationships with funders / customers.

You will be confident using databases to accurately record information and generate reports, as well as handling data, numerical information, and financial administration tasks effectively.

Good attention to detail and a high level of accuracy will be required and you’ll have the ability to manage a number of projects, prioritise your own workload and meet deadlines.

Good computer skills including Word, Excel, Outlook and database are essential.

Working in the not-for-profit or care sector and proven success in achieving and exceeding fundraising targets would be preferable.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Rewards and Recognition

We champion a healthy work–life balance, giving you the flexibility and support to thrive both professionally and personally.

We really value the hard work and commitment of all of our staff, and offer:

• Professional learning and development opportunities

• Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.

• Retail discount schemes to make your salary go further.

• Access to loans at affordable rates, saving directly from salary and advance pay already earnt.

• Health cash plans for you and your family.

• Cycle to work scheme.

• Long service awards, that increase with length of service.

• Refer a friend to work for us and receive a £200 bonus.

• Group Pension Plan, with a 6% contribution from us.

Safeguarding:

Keeping everyone safe is one of the charity’s core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same!

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

About the role

Sitting within the Community & Events Team, and more broadly the Income & Engagement Department, the Community Fundraising Officer plays a vital role in supporting the long-term growth, development, and delivery of Sands’ community fundraising activities.

This is a new role at Sands, and it is an exciting time to join our growing team. This role will support acquisition activity, national campaign delivery and provide outstanding stewardship to fundraisers, community group and Sands groups, maximising their fundraising efforts and strengthening their relationship to Sands. You will also support the development of Sands regional fundraising approach, providing operational and administrative support to the Community Fundraising Manager.

The role is key to enabling the scaling of national community campaigns, enhancing supporter led fundraising activity, delivering high quality supporter stewardship, and supporting the future development of Sands’ emerging regional fundraising model.

Main Responsibilities

Community Fundraising Delivery & Growth

• Working with the Community Fundraising Manager, develop and deliver a community fundraising strategy for both new and existing activities.
• Support and assist with the delivery of Sands' community fundraising portfolio, ensuring activities are monitored and excellent supporter experience is given so to maximise impact and growth of each product.
• Provide operational and administrative support across the community fundraising pipeline, including, building web pages and ad campaigns, managing enquiries, recording activity on the database, drafting communication and creating e comms.
• Support the implementation of Sands’ regional fundraising model over the next strategy period, working with internal teams to establish ways of working, build best practice and, to identify opportunities for local engagement and increased income.

Supporter Stewardship & Relationship Management

• Deliver high quality, personalised stewardship for supporter led community fundraisers, community groups, schools, clubs and societies, ensuring supporters feel valued, inspired and supported throughout their fundraising efforts.
• Maintain regular communication with supporters via email, phone, and social platforms, ensuring prompt responses, clear guidance and automating where appropriate to improve efficiency.
• Provide proactive stewardship to high potential fundraisers and groups, helping them reach and exceed their targets.
• Work in collaboration with the Supporter Care Team to ensure seamless supporter journeys and continuity of communication.
• Work in collaboration with the Volunteering Team to support Sands Volunteer Groups with their local fundraising activities.
• Review and implement a tiered thanking model, ensuring fundraisers of all levels are thanked appropriately and in a timely manner.

Marketing & Engagement

• Support the Community Fundraising Manager with the delivery of marketing activities for supporter led community fundraising.
• Assist with the development of marketing materials and ads for supporter led community fundraising, seasonal campaigns, and national challenges.
• Work with the Engagement Team to update and maintain the “Fundraise for Us” section of Sands’ website, ensuring content is inspiring, accurate and up to date.
• Gather case studies, stories and impact examples to support promotional activity and supporter motivation.
• Capture and create content for email and social media.
• Work with external agencies and provide admin support to maximise impact and capture learnings.

Administration, Data & Reporting

• Maintain accurate supporter records in the CRM, ensuring all relevant information is captured and updated in a timely manner.
• Support data insight and reporting processes, enabling effective measurement and optimisation of community fundraising activity.
• Prepare basic reports, summaries, supporter lists and stewardship logs.
• Manage logistical tasks relating to fundraising packs, stewardship materials and fundraising products.
• Ensure all activity complies with fundraising regulation, governance standards and Sands’ policies.

Cross Team Collaboration

• Work closely with the Community Fundraising Manager, Supporter Care Officers, Engagement Team, Events Team and Community & Volunteering Team to ensure joined up supporter experience across Sands.
• Support the wider fundraising programme during peak activity periods—including Baby Loss Awareness Week, Say their Name Day, Winter campaigns, and regional events—by assisting with supporter enquiries, content collation and campaign delivery.
• Attend Sands events, supporter activities and external meetings where required, occasionally outside of normal working hours.

General Responsibilities

• Be an active member of the Community & Events Team and Income & Engagement Department, collaborating with colleagues to optimise performance across all fundraising areas.
• Demonstrate flexibility and a willingness to adapt within a fast growing, evolving fundraising function.
• Take part in monthly 1:1s, annual appraisals, and personal development reviews.
• Undertake all mandatory training and abide by Sands’ organisational policies.
• Represent Sands professionally at internal and external events and meetings.

Person Specification

Skills & Experience

• Experience in a fundraising, events, community engagement, customer service or administrative role (charity sector experience advantageous).
• Excellent interpersonal skills, with the ability to build rapport and communicate empathetically with supporters.
• Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively and meet deadlines.
• Ability to write clear, engaging supporter communications.
• Comfortable using CRM systems, databases and digital platforms.
• Creative thinker with the ability to contribute ideas for campaigns and supporter engagement.
• A passion for supporter led fundraising and an understanding of the motivations of community fundraisers.

The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance to ensure a first-class supporter experience.

As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required.

This role is offered on a part-time basis 17.5 hours per week.

Key Responsibilities:

Donation processing

· Ensure accurate data entry within CRM Salesforce, related to all campaign types, to include: In memory, Fundraising, Sporting Events, Direct Marketing Campaigns and unsolicited gifts; ensure accurate coding of online fundraising pages.

· Comply with policies and guidelines to handle cheques, cash, and vouchers, liaising with Finance team where required.

· Ensure accurate administration related to Standing Order payments, direct debits instructions, ensuring amendments, cancellations and new instructions are correctly handled.

· Ensuring ‘in aid of’ and gift acceptance policies are adhered to.

Supporter administration & compliance

· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and the Data Protection Act.

· Undertake a range of administrative duties including management of internal email enquiries; incoming post management; mailing order materials related to funeral collections, fundraising merchandise, and general health information; scanning, printing and archiving of documents.

· Ensure financial compliance activities such as refunds, income reversals and recoding are correctly administered; ensuring Salesforce CRM is updated with supporter details with a high level of integrity; ensure Gift Aid administration compliance such as recording of declarations, correct storage and compliance checks are undertaken. 

Knowledge, skills and experience needed:

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Experience of customer care or fundraising in the charity sector.

· Experience of handling queries and complaints in administrative role.

· Excellent written and spoken communication skills.

· Good level of skills in CRM/database management skills.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· Ability to remain calm under pressure.

· Confident and engaging telephone manner.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £12,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the7th June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Salary: £31,369 - £33,985

Contract: 12 month Fixed term contract

Location: Hybrid – London or Bristol or Home based with travel to Bristol once a month

Closing date: 10^th June

Benefits: 25 days annual leave plus bank holidays, flexible working, employee assistance programme 

We have a great opportunity for a Virtual Fundraising Officer working for Young Lives vs Cancer, a leading charity supporting children and young people with cancer and their families, reporting to the Virtual Fundraising Team Manager. This is an exciting opportunity to take ownership of a dynamic portfolio of virtual fundraising events and play a key role in growing supporter engagement and income.

As part of this exciting role, you will manage and deliver a diverse programme of virtual fundraising challenges, ensuring a high-quality supporter experience from start to finish. You will use data and insight to drive performance, improve processes and identify innovative opportunities for growth. You will also develop engaging stewardship plans, manage relationships with internal teams and external suppliers, and support the delivery of larger flagship events. Through your work, you will help inspire supporters, maximise fundraising results and contribute to the charity’s wider income and engagement strategy.

To be successful as the Virtual Fundraising Officer you will need:

• Experience of project managing fundraising or virtual events from planning through to delivery
• Strong ability to analyse data and use insights to improve performance and supporter journeys
• Excellent communication and relationship management skills, with the ability to engage a wide range of stakeholders

If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 2977JP.

Interview dates start from 15^th June 2026

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

Director of Fundraising
Podium Analytics
London, UK
Full-Time and permanent role
Salary: range of c. £110,000 – 120,000 pa with some flexibility on this for an exceptional candidate who will swiftly be able to make a significant impact.

 Established in 2019, Podium Analytics is a charity that is creating a world with more sport, less injury.

 We were founded with the belief that, to see the full benefit of sports participation, more needs to be done to address the issue of youth and grassroots sport injury, which is an under-researched, under-resourced and often overlooked issue.  Harnessing the power of data and research, and through education, influence and advocacy, we are creating a revolution in grassroots and youth sport, making players safer and more able to enjoy the sports they love and for longer.

Our work so far has been underpinned by our founding funders and key major supporters, who believe in our unique position in the sporting world and ability to drive change.  In order for us to achieve our mission and the long-term impact that we are striving for, we need to build out and diversify our income base and have made good progress by recently establishing a Donor Advised Fund (DAF).  At this point of our growth, we are seeking a new Director of Fundraising and it will take an experienced philanthropy leader to join us and help shape the next stage of our evolution.

You will be responsible for developing growth strategies, funding opportunities and donor relationships across a diverse portfolio of income streams.  You will therefore need to bring experience of securing gifts and grants, ideally at the 6-figure level or more.  To complement our existing activity, high-value Trusts & Foundations and corporate partnership experience would be a bonus.  

A commitment to our purpose will drive you, as you establish close working relationships with our CEO, Chairman, Trustees and senior management team, to enable the successful delivery of fundraising initiatives and drive opportunities forward.  As a strategic operator with an entrepreneurial and enterprising approach to your work, your track record of actively engaging with existing and potential supporters, and in developing and implementing comprehensive income generation strategies will underpin your ability to contribute to the strategic direction of the charity.  As we are a small charity, this is a very hands-on role so you will therefore need to be comfortable with rolling up your sleeves, working in the detail without losing sight of the big picture, and navigating new or ambiguous areas with a positive and solutions-orientated mindset. 

In return, you will have the support of a highly professional senior management team and an exceptional Board who are all committed to ensuring success in our fundraising endeavours.

If this is the sort of environment you are looking for in your next career step and you thrive on organisations in growth mode, we would like to hear from you.  Please contact our recruitment partners at Richmond Associates on +44 (0)20 3617 9240 or visit their website to download further details before applying.

Closing date for applications: 09:00 UK ON FRIDAY, 26 JUNE 2026

Individual Giving Officer

Location: Bristol (Hybrid working – 40% office based)

Salary: £30,323 to £31,832 per annum FTE

Hours: Part-time, 28 hours per week (0.8 FTE) Mon - Fri over an agreed work pattern

Contract type: Permanent

About  our  Organisation  

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.   

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.  

About the Opportunity  

Join our ambitious fundraising team and play a vital role in developing supporters to raise income for the Charity. You’ll have a passion for individual giving, donor centric communications and enjoy working across multi-channel campaigns. You’ll bring experience in developing propositions, devising and delivering fundraising appeals and excellent supporter stewardship.

About You  

You've gained experience within a fundraising team and have strong individual giving knowledge. Understanding of a CRM or database is essential in order to analyse and manage donor data. You'll have worked in a similar role previously where you've written for a variety of audiences across multiple channels. Activities you will be involved with include devising and delivering fundraising appeals, upgrade and renewal activity and delivering stewardship across multiple channels.

Our Benefits 

We offer a range of financial and lifestyle benefits to all our employees, including:   

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)  

• Pension scheme with ethical investment options and employer contribution increasing with length of service  

• Free membership of the Soil Association and discounts on organic produce  

• Volunteer days to give back to the local community or support green initiatives  

• Family friendly policies and flexible working   

• Cycle to work scheme  

• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce  

Job Title: Supporter Services & Data Processing Officer

Reporting To: Internal Communications Manager

Salary Range: £32,000 - £37,667

Contract Type: 6 Month Fixed Term Contract

Location: Hybrid, London

Working days/hours per week 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

Deliver excellent supporter services function to support growth in public fundraising.  Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.

Duties and Responsibilities

• Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
• Work with the Finance team to deliver processes to support donor refunds and cancellations.
• Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
• Further duties as and when required by the fundraising operations team and wider directorate.
• Manage and lead supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
• Coordinate and implement training on the use of the 8x8 telephony system for Fundraising and Marketing teams.
• Record all interactions accurately and clearly in Salesforce within agreed SLAs.
• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Person Specification 

•  Experience of working in a fundraising supporter or customer services environment.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Excellent phone manner, including ability to cope with challenging conversations.
• Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing
• Good problem-solving skills.
• Organised and methodical approach to work.
• Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
• Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
• Knowledge of Salesforce and/or Microsoft Dynamics.
• Ability work under pressure and meet deadlines.
• Good numeracy skills with excellent analytical skills to interrogate data.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

As Community Fundraising Officer you will play a vital role in generating income to support the work of this inspiring Hospice. With a specific focus on the Barking & Dagenham area, you will be responsible for developing relationships with individuals, community groups, schools, faith groups and volunteers to inspire and maximise fundraising opportunities within the community.

This is a hybrid role based on the Essex border with East London.

The Charity
A warm and welcoming hospice, dedicated to providing care for those who have been diagnosed with a serious illness.

You would be joining a welcoming team at an ambitious and motivated organisation, known for promoting equality, diversity and inclusion offering flexibility, competitive salaries and an excellent working environment.

The Role
Deliver and grow community fundraising activity
Act as the first point of contact for community supporters
Proactively identify and develop new fundraising opportunities
Support individuals and groups undertaking third party fundraising activities
Recruit, train, and support community fundraising volunteers

The Candidate
Demonstrable Community Fundraising experience
Experience of effective time management and prioritising conflicting workloads Experience of working with volunteers

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Events Fundraising Officer role in order to help deliver exceptional experiences for supporters taking part in fundraising challenges and events.

This is an exciting opportunity to join a collaborative and ambitious Income Generation team responsible for driving sustainable income growth and supporter engagement. You will play a key role in inspiring and supporting participants throughout their fundraising journey, ensuring they feel valued, motivated, and confident from sign-up to event day and beyond.

The role combines supporter stewardship, project coordination, data insight, and cross team collaboration. You will use insight driven engagement approaches to maximise supporter satisfaction, fundraising performance, and long term loyalty.

Key Responsibilities

• Deliver outstanding supporter experiences across a range of fundraising events and challenges
• Build strong, authentic relationships with supporters through personalised stewardship and communication
• Monitor and achieve fundraising, engagement, and performance KPIs
• Use supporter data and campaign insight to improve journeys, communications, and fundraising outcomes
• Coordinate and manage multiple projects simultaneously, ensuring deadlines and objectives are met
• Collaborate effectively with colleagues across teams to support shared organisational goals
• Contribute to an inclusive, positive, and supporter centred working culture

About You

We are looking for someone who is organised, proactive, and passionate about creating meaningful supporter experiences.

You will ideally have:

• Experience delivering peer-to-peer fundraising programmes and delivering memorable fundraising experiences for supporters
• Excellent interpersonal and relationship building skills
• Experience working to targets and KPIs
• Strong project management and organisational skills
• Confidence using data and insight to improve performance and engagement
• The ability to work independently and manage competing priorities
• Excellent written and verbal communication skills
• A collaborative and adaptable approach to teamwork

Salary & Benefits

• Salary: £35,702 per annum
• Contract type: Permanent, full time, 35 hrs a week
• Location: London, hybrid working  2 days a week in the office
• Closing date: ASAP
• Interview dates: w/c 15th June

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for our next Chief Executive Officer; this is an exciting opportunity for someone who thrives in a small organisation where they can combine strategic leadership with practical delivery. 

Feeding Coventry is a small but ambitious charity dedicated to providing relief to people in need in Coventry.  Following a challenging 12 months, the charity is now well positioned to reset, refresh, and move into its next phase of development

Our next CEO will be enthusiastic about Foleshill and the centre and be willing and able to help both realise their true potential. 

We have a newly refurbished community centre in the heart of Foleshill, it has so much to offer, and we believe that strong inclusive leadership will take it to the next level, with community at the heart. We have great partnerships with agencies and funders. 

Fundraising is our priority for this year, but we also need to develop new partnerships, support and develop our wonderful staff and volunteers and increase our impact and reach.

Ideally you will have experience of:

·Generating income, through bids, tenders, grant applications and fundraising

·Staff and volunteer management

·Finance and budget management

·Community participation and engagement

·Performance and quality management of services and quality.

The role is part-time and can be worked flexibly over 5 days.The role will be primarily based in Foleshill Community Centre but with an opportunity for some hybrid working.

Salary: £31,000 - £36,500
Contract: Permanent
Location: Hybrid (1 day pcm in Peterborough)
Closing date: applications reviewed on a rolling basis, apply early to avoid disappointment
Benefits: Flexible working policies, free gym membership at Peterborough office, life assurance

We have a fantastic opportunity for a Senior Challenge Fundraising Officer to join a UK-wide health charity dedicated to improving the lives of people and families affected by a serious, life limiting lung condition. Reporting to the Head of Fundraising, this role sits within an ambitious and growing fundraising team.  This is an exciting opportunity for an experienced challenge or mass participation fundraiser who is motivated by growth, creativity and supporter experience. You will play a leading role in expanding the charity’s challenge events portfolio at a pivotal time, contributing to a new five year strategy that places income growth, inclusion and long term supporter engagement at its heart.

As part of this exciting role, you will lead the delivery and growth of third party and mass participation challenge events, managing the full supporter journey from recruitment through to stewardship and re-engagement. You will use insight and data to monitor performance, improve ROI and refine future activity, this is a great opportunity to develop your skillset.

To be successful as the Senior Challenge Fundraising Officer you will need:

• Proven experience in third party or mass participation challenge fundraising
• A strong track record of growing participation and income
• Confidence using CRM systems and fundraising data to track performance

If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 2952AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.