Chief executive jobs

We’re looking for an organised, proactive, and people-focused Executive Office Manager to join our team. If you love making things run smoothly, enjoy supporting senior leaders, and thrive in a busy environment where no two days are the same - this could be the perfect role for you.

This is an exciting time to join us. The Shakespeare Birthplace Trust is embarking on a bold new journey - reimagining what it means to be a contemporary museum with global reach, all while keeping Shakespeare at the heart of everything we do.

In this role, you’ll be the go-to person for our CEO, Directors, and Board of Trustees. You’ll help everything flow - from meetings and communications to special projects and events.

You’re someone who loves being at the centre of things - calm, organised, and great at juggling priorities. You can anticipate what’s needed before being asked, and you always bring a friendly, professional touch to your work.

You’ll bring:

• Experience supporting senior leaders or a busy executive team.
• Brilliant organisational, administrative, and IT skills.
• Strong communication and relationship-building abilities.
• A methodical approach, excellent attention to detail, and the ability to handle confidential information with care.
• A can-do attitude and the drive to make things happen.

At the Shakespeare Birthplace Trust, you’ll be part of a team that’s passionate about bringing Shakespeare’s story to life for people around the world. You’ll work closely with inspiring leaders, contribute to exciting new projects, and help shape the next chapter of an organisation with a remarkable legacy.

If you’re looking for a role that’s varied, meaningful, and full of opportunity we’d love to hear from you.

The closing date for applications is Sunday 2 November 2025, and interviews will take place on Wednesday 12 and Thursday 13 November 2025 in-person in Stratford-upon-Avon town centre.

If you would like to know more and to apply please go to our jobs website.

We will send you a confirmation email once you have sent your online application, where you will be able to complete your profile.

The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.

Location: Home based however this is a national role and will require travel to all EF sites

Hours: 37.5 hours per week

Salary: £76,000 per annum

About us

Emerging Futures works nationally with people affected by addiction, encouraging them to make positive changes to their lives.

We believe that no one should suffer the stigma associated with addiction, and that everyone seeking support should feel valued and respected.

We provide homes for people to connect with others and make the necessary changes to move towards independent, healthy living. Our behaviour change services provide a confidential space to share experiences, and offer practical support to those who want to change. The Emerging Futures accredited coach training develops the skills of our volunteers, motivating people to give back and reconnect with their community.

About the role

This is a pivotal leadership role, supporting the Chief Executive and Board with organisational development, risk oversight, and the consistent delivery of high-quality, person-centred services.

This executive leadership role shapes the strategic direction of Emerging Futures, overseeing HR, Quality, Safeguarding, and Performance functions. It drives organisational strategy across people, culture, innovation, and service delivery, ensuring alignment with the charity’s values and sector trends in substance misuse and homelessness.

Key responsibilities include leading HR strategy—covering recruitment, workforce development, staff wellbeing, inclusion, and compliance—and overseeing quality assurance, clinical governance, and safeguarding to ensure robust risk management and continuous improvement.

The role also leads the development of outcome measurement frameworks, promotes data-driven decision-making, and collaborates with operational leaders to support service innovation and performance. Externally, it represents the organisation in strategic forums and partnerships, while internally fostering integration and supporting cross-functional initiatives.

This role is home based, however as you are leading remote teams across the country, very regular travel to EF sites/offices will be required.

About you

You will have proven senior leadership experience in HR (ideally at Head of HR or Director level) in the voluntary, housing, health, or social care sector. You should also have:

• Level 7 CIPD Advanced Diploma in Strategic People Management or equivalent, plus relevant experience
• Strategic understanding of workforce, service delivery, and governance issues in substance use, homelessness, or complex needs sectors
• Demonstrated success in embedding quality and assurance frameworks across complex, dispersed services.
• Strong knowledge of safeguarding, regulatory compliance, risk management, and performance improvement frameworks.
• Track record of driving organisational culture change and operational excellence.
• Excellent interpersonal, influencing, and stakeholder engagement skills, including Board-level reporting.

Key Dates

Application deadline: 10 November 2025

Anticipated interview dates are to be confirmed

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About The Role

This is an integral leadership position where you’ll drive the evolution and implementation of our people strategy, champion our Equity, Diversity and Inclusion (EDI) agenda, and serve as a trusted advisor to the CEO and Executive Team. You’ll lead a talented team, enhance our policies and practices, and ensure our people operations are aligned with our mission to support children, schools, and communities across the UK.

You’ll play a key role in shaping a workplace culture that is inclusive, values-driven, and high-performing—ensuring our people feel supported, empowered, and proud to be part of Place2Be.

Key Responsibilities

• Lead and strengthen the People & Culture team, fostering a collaborative and high-impact environment
• Advise and influence senior leadership and the CEO on strategic people matters and organisational culture
• Champion our values across all people policies, processes, and communications
• Drive operational excellence across recruitment, performance, employee relations, and engagement
• Lead the implementation of our EDI strategy and co-chair the EDI Steering Group
• Oversee employee engagement initiatives, including surveys and feedback forums
• Ensure compliance with HR policies, safeguarding, and legal obligations
• Manage the People & Culture budget and contribute to governance and risk management

What We’re Looking For

 
• Proven experience leading a successful People & Culture function in a values-led organisation
• Strategic thinker with a strong track record in policy development and team leadership
• Trusted advisor with the ability to influence senior stakeholders and drive cultural change

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on 07/11/2025

1st Interview date: via Teams - W/C 17/11/2025

2nd Interview date: In person - W/C 24/11/2025

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.

We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Are you ready to shape the future of one of the world’s most iconic cultural institutions – and drive meaningful change for communities across Shakespeare’s Globe current and future reach? As the Globe enters an exciting new chapter we have created our first Chief Impact Officer role to redefine what impact looks like in the arts.

Shakespeare’s Globe is seeking a visionary Chief Impact Officer (CIO): a dynamic, purpose-driven leader who can harness the power of culture, education, and innovation to amplify our social and charitable impact.

It’s a chance to redefine what impact looks like in the arts and working across existing Shakespeare’s Globe structures and teams to ensure that every project, partnership, and performance delivers lasting public benefit.

The Globe is entering an exciting new chapter. We are investing in systems-changing transformation, pioneering partnerships, and amplifying our sector-leading approaches to performance, audiences, learning, research, and innovation.

As our first Chief Impact Officer, you will:

• Lead the charge in embedding impact across every part of the organisation.

• Identify and help co-shape and scale current ‘beacon’ projects that test bold ideas, influence internal practice, and deliver real-time results.

• Align strategy across fundraising, partnerships, engagement, and communications ensuring every effort maximises ambition, purpose and income.

• Future-proof the organisation through horizon scanning, scenario planning, and digital transformation.

Your leadership will ensure we create positive, measurable change in the world of learning, cultural experiences and theatre.

We are seeking to appoint an experienced General Manager/CEO to take on a pivotal leadership position, responsible for overseeing the strategic and operational direction of Wrexham Tennis & Padel Centre, ensuring its continued growth, sustainability, and community impact.

The successful candidate will bring substantial senior management experience within a comparable sports, leisure or charity environment, with a proven track record of delivering strategic objectives, managing complex operations, and leading high-performing teams. This is an outstanding opportunity to shape the future of a vibrant and ambitious organisation, committed to providing inclusive access to tennis, padel, and pickleball across all levels of the community.

Job description

We are looking for an experienced Chief Financial Officer (CFO) to join our team of 28 staff, ideally before the end of 2025.

This is a hybrid role of 3 to 4 days a week with a minimum of 2 days a week based at the office in Talgarth, LD3 0BW.

We offer flexibility around working hours, with the expectation of trustee meeting attendance 3 times a year, and weekly management and team meetings on-site over 2 days. We offer 24 days holiday (pro rata), plus 8 statutory public holidays (not pro rata). We are happy to make adjustments for people with disabilities and/or caring responsibilities, and we welcome applications from all communities.

The starting salary is £60,000 (pro rata) plus a 6% employer pension contribution on a salary sacrifice scheme.

The CFO works alongside the Chief Executive and Chief Operating Officer to manage the finances and governance of The Wye and Usk Foundation (WUF), a conservation charity with an annual income between £1.5m and £2m.

Given the retirement of the current postholder at the end of 2025, we are seeking a well-qualified and experienced individual to take on this senior leadership role as soon as possible to enable handover to occur.

The role is very varied and wide-ranging, including presenting financial information and management accounts to the trustees and senior management on a monthly basis, maintaining annual budgeting, appraising internal project budgets and contracts, preparing annual statutory accounts in line with the Charity SORP and liaising with external auditors, and managing the VAT requirements for the organisation on a partial VAT basis.

The postholder will lead a team of three in the finance department and join a very knowledgeable and welcoming team of 28 highly engaged and passionate staff at WUF.

Main duties and responsibilities:

Working alongside the CEO, the CFO will provide commercial, financial and governance management and leadership for WUF. The CFO will not only be an exceptional accountant, with executive oversight of the finance function, but will be commercially astute and have the confidence to represent robustly the best interests of WUF. The CFO will also be an experienced manager of people.

Key Accountabilities:

1. Act as a business partner to support and constructively challenge the CEO in the general management of WUF, reporting to the trustees.
2. Lead all aspects of the finance function (including maintaining and developing the financial control environment; robust financial accounting; cashflow management; incisive management information; clear and concise reporting to the trustees) to ensure that the Charity and the Companies’ assets are secured, risks are managed, and the Board of Trustees can make well-informed decisions.
3. Manage relationships with auditors, funders, banks, investment platforms (with assistance from the trustees), and other external organisations.
4. Provide support to project bids and the development of other commercial opportunities to ensure that bids/opportunities are optimised for WUF.
5. Provide input to project and programme delivery from time to time, to ensure that performance is maximised for WUF.
6. Attend trustee meetings and Finance and General Purposes Committee meetings to guide the Board of Trustees and the Senior Management Team on financial, commercial and governance issues.
7. Ensure compliance with the requirements of the Charity Commission and Companies House and, from time to time, provide guidance to members of WUF on good governance practice.

Staff Management:

1. Lead, manage and develop the finance team and ensure the team understands their respective and collective contribution to achieving the Charity's objectives.
2. Support the team in their professional development.
3. Ensure the team delivers a high-quality service focused on internal and external customers and funders.

Knowledge, skills, experience, and personal qualities:

Essential

• Significant experience in financial management and senior leadership roles, ideally gained in a range of organisations
• A strategic thinker, able to see the big-picture, shape long-term direction and balance this with attention to detail.
• Strong analytical and problem-solving skills combined with creativity and openness to innovate.
• Strong IT and digital skills, with experience of using technology to improve efficiency and automate processes.
• Proven people leadership experience, with a track record of managing, developing, and inspiring teams and creating a supportive, inclusive, and collaborative culture.
• Excellent relationship builder, with the interpersonal skills to influence, collaborate, and provide constructive challenge while maintaining positive relationships across the organisation, including with trustees and senior stakeholders.
• Experience reporting to boards of trustees, with the confidence to contribute to board-level discussions as a trusted adviser.
• Strong written and verbal communications skills, able to distil complexity into pertinent, concise and understandable messages tailored to diverse audiences.
• The courage to make and communicate tough decisions and be open about risks and setbacks.
• Resilient and calm under pressure, with the ability to maintain focus and steady leadership in challenging circumstances.
• Impeccable standards of integrity and personal ethics, acting as a role model for the organisation’s values.
• Knowledge of Sage financial software packages.
• Experience of running and overseeing payroll.
• Experience of Partial Exemption VAT for Charities.
• Work to a good standard in Microsoft 365, especially Excel, Word, Outlook and Teams.

Desirable

• Experience of working in the charitable sector.
• Experience of grant funded claims.
• Understanding of Company Law and it’s practical application for organisations.
• Understanding of the environmental sector or a passion for making a positive impact.
• Familiarity in using Sharepoint.
• A basic understanding of UK payroll taxes and corporate governance.

Qualifications/ Education

• Qualified Accountant, preferably ICAEW, CIMA or ACCA.

Additional information

Everyone who works for us is expected to contribute to a respectful and inclusive working culture and follow our policies and procedures.

Please note we can only accept applications made through this site, and not sent by email or other methods.

We are committed to ensuring our recruitment process is inclusive and accessible. We warmly welcome applications from people of all backgrounds, experiences and perspectives. If you would benefit from any adjustments to support you through the process, please let us know and we will do our best to accommodate your needs.

To apply please send your CV and a covering letter.

Closing date: Friday 31st October 2025

We may close this vacancy early if we receive a strong pool of applications, so we encourage early submission

We are seeking someone to increase our internal human resources capacity, provide support for our Operations and Core services function, including supporting the rollout of operations led projects, and to take responsibility for servicing the committees which advise and oversee the BSA.

Job Title: Operations Officer and Committee Secretary 
Reporting to: Operations Manager and Chief Executive Officer 
Responsible for: N/A 
Based: Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. 
Requests for permanent remote working will be considered though attendance in the London office will be required at least once per month as well as at quarterly Council (trustee) board meetings.
Terms: Full-time (35 hours per week), Permanent. Requests for part-time or flexible working will be considered. 
Salary: £29,458 - £35,357 per annum

About Us

The British Science Association (BSA) was founded in 1831 and is a registered charity.

We are creating a future where science is more relevant, representative, and connected to society.

We have ambitious goals to put people at the heart of science.

About the role

Operations (part of the Core Services Team) provides comprehensive support across Human Resources, Compliance, and Risk Management, Data Management, and Staff Engagement and supports the delivery of strategic objectives across the organisation. The role will report to the Operations Manager for operations duties.

The BSA’s Council is responsible for determining the organisation’s overall vision and strategy and ensuring good governance. Council assumes the trustee responsibilities set out by the Charity Commission regulator. They meet four times a year, usually in London with options for Council Members to attend online. Papers are prepared by BSA staff and contractors and circulated around a week in advance of the meeting. The role will report to the CEO for Council, Governance and Committee duties.

Key responsibilities

Human Resources

• Act as the primary contact for HR service requests, escalating complex issues to the Operations Manager or outsourced HR supplier as appropriate.
• Maintain accurate and up-to-date HR records and employee files across all HR systems, ensuring compliance with data protection regulations.
• Monitor and coordinate completion of mandatory compliance training

Governance and Committees

• Lead the scheduling and logistics of Council and other committee meetings, including venue booking, catering, AV and calendar management.
• Support governance record-keeping, including minute-taking, updating statutory documents as directed by the Chair and Chief Executive, and maintaining Council member records such as declarations, attendance, and terms of office.
• Ensure regulatory compliance, by maintaining Charity Commission online records and, where appropriate working with the Chief Executive, and others as appropriate in preparing formal reports for submission to relevant regulators.

Data Management

• Maintain accurate and up-to-date HR records and employee files across all HR systems, ensuring compliance with data protection regulations.
• Support the Operations Manager, Internal Project Lead and teams in co-ordinating the further rollout and adoption of Salesforce and other data management systems

Compliance and Risk Management

• Policy and Documentation Management: Ensure all internal documentation (policies, staff handbook, etc.) is regularly updated and accessible on SharePoint and the company website where appropriate.
• GDPR and Data Protection: Monitor and support GDPR compliance, with a focus on data retention and secure handling of personal information.
• Compliance and Risk Logs: Assist in maintaining up-to-date compliance and risk logs, reporting issues to the Operations Manager as needed.
• Health and Safety (H&S): Support the Office Manager in coordinating staff H&S documentation and ensuring compliance with relevant regulations.
• Audit Preparation: Coordinate the collection and organisation of documents and information required for annual audits.

Staff Engagement and Additional Responsibilities

• Assist the Office Manager in planning and implementing staff social and engagement activities.
• Undertake additional tasks as reasonably required by the line manager, within the scope of the role.

The closing date for applications is midnight on Wednesday 5th November 2025.

Interviews are due to take place during the weeks starting Monday 10th November and Monday 17th November 2025 and second interviews on Tuesday 25th November 2025.

You will be informed as soon as possible after the application deadline whether you have been selected for interview.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.

No agencies please.

We are looking for an experienced Senior Finance Manager with an entrepreneurial spirit and business acumen to contribute to the strategic leadership of the organisation. This is an exciting opportunity to support the Senior Leadership team by having oversight, management, and responsibility for Pecan’s financial functionality, and promoting and sustaining the organisations commitment to showing kindness, raising self-belief and inspiring hope for the future of the individuals we serve.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 36-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

Overview

• Oversight and management of Pecan's financial planning, accounting, and reporting.
• Oversight and management of the organisations financial risk and compliance, and safeguarding of assets through effective processes and procedures.
• Oversight and management of performance and organisational data: its collection, storage, analysis and reporting. 

Finance

1. Advise and report to the Board, Chief Executive and SMT on all financial matters, including investments, reserves, financial forecasting and cashflow, financial performance and systems. 
2. Lead the financial planning for the organisation, including annual budgeting and re-forecasting as necessary and to prepare regular financial report, including management accounts, cashflow, and other reports as required by the Board, the SMT and budget holders. 
3. Provide financial information, advice and support, including training, which meets the needs of the Trustees, SMT and other staff within Pecan. In particular, work with service leads to provide all necessary financial budgeting input to funding bids and funding monitoring and reporting, ideally also upskilling the service leads in this area. 
4. Take responsibility for the day to day management and administration of the finance functions such as bank reconciliations, petty cash and donation records, accounts payables & receivables, VAT and gift aid claimed. 

Key Requirements (specific skills, qualifications required):

• Experience of working in a senior accounting role, including budget and financial policy formulation.
• A track record of preparing management accounts and other financial reports.
• Strong financial management skills and ability (including SORP).
• Entrepreneurial spirit and business acumen. 
• Strong commitment to the goals, ethos, values, and vision of Pecan, including a belief in the important of all people of different backgrounds working together and respecting and valuing each other’s contributions.

Desirable knowledge/expertise

• Strong experience in using Xero Accounting Software.
• Knowledge of charity law & VAT partial exemption.
• Experience of the voluntary and community sector.
• Knowledge of charity fundraising or marketing.

Please read the Job Description for more information.

Closing Date: Monday 27th October 2025, 10am

Interview Date: Week commencing Monday 3rd November 2025, Details TBC 

Start Date: ASAP

If you want to work at the heart of a charity in a small friendly team, leading an innovative programme to promote wellbeing and social inclusion, this is the job for you! 

The Stuart Low Trust (SLT) is a well-respected and award-winning charity based in Islington supporting people who isolated and experiencing mental health issues.  SLT was founded to be radically different from other local charities – uniquely accessible, inclusive and community-embedded. 

What the job offers 

You will be developing exciting new projects to serve Islington and surrounding boroughs in a culturally rich environment and vibrant voluntary sector.  Working closely with the Chief Executive, you will be introducing exciting plans to develop our service.  You will have freedom to develop activities, build partnerships and outreach to attract new and a wider diversity of participants reflecting local community needs.

Who we are seeking 

We are seeking a capable manager with track record coordinating delivery of a community-based activities programme within a charity or social care service.  You will thrive on a challenge and enjoy creative thinking, relationship-building with partner organisations and managing staff.  You will have experience of marketing a service to attract new participants.  You will have an understanding of the support needs of people who are isolated.  You will be able to learn from participant feedback to develop services. 

This post is subject to an Enhanced DBS check and two satisfactory references. 

We are embrace diversity, equality of opportunity and inclusion. We are committed to building a team that represents are variety of backgrounds, perspectives and skills.  The more inclusive we are, the more we can achieve. 

Key Benefits and opportunities: 

• 25 days’ annual leave plus bank holidays
• Occupational pension scheme 
• Hybrid and flexible working arrangements with a small and friendly team.
• Access to training and development opportunities 
• Supportive management culture, line-managed by the Chief Executive, who has 30 years' experience in the charity sector 
• Opportunity to lead programmes/develop skills 

Application instructions 

Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their supporting statements with minimal use of AI.  This helps us to better understand your authentic voice, skills and motivation for this role.  Thank you. 

Deadline for applications: Sunday, 2 November 2025 at 12midnight
Interviews: Monday, 10 November 2025 
Estimated Start: December 2025-January 2026 

This role requires someone proactive, organised and adaptable, who can balance strategic fundraising with hands-on operational delivery.

The Fundraising and Operations Manager will:

• Work closely with the Executive Director on income generation and partnership development, working closely with colleagues across the Coalition.

• Support the operational delivery of the Coalition Secretariat, including financial administration, project management, and systems oversight

• Ensure that strong processes and compliance are in place, enabling the team to deliver impact and meet funder requirements.

For the full job description and information on the pay package, benefits and more, please click on the Applied link.

An exciting opportunity has arisen for a Risk & Assurance Manager to join our Chief Executive Office. You will provide high quality support to the Head of Audit, Risk & Governance in the implementation and oversight of effective risk management and assurance policies and procedures for the whole organisation.

You will attend the Audit & Risk Committee and other board committees from time to time to present on risk and assurance.  With experience of delivering 2nd line risk and assurance activities within large, complex or heavily regulated organisation, you will be effective in building professional relationships and influencing and collaborating with colleagues from all disciplines and at all levels. 

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

• Your main objectives is to support the board and senior leadership team in ensuring the charity continues to deliver high-quality, safe, effective and financially sustainable services for vulnerable children now and in the longer-term;
• Under the guidance of the Head of Risk, Audit & Governance, and in collaboration with key stakeholders across the organisation, coordinate and manage the implementation and ongoing development of the charity’s risk management framework; risk policies, risk appetite statement; “risk universe” and board assurance framework / assurance map;
• Undertake deep dive risk assessments and provide assurance over the effectiveness of internal controls from time to time as required by Audit & Risk Committee;
• Undertake a quarterly review of key financial controls and report findings to the Finance, Finance, Investments & Resources Committee and Audit & Risk Committee;
• Monitor and report on the implementation of agreed management actions designed to strengthen risk mitigation strategies / close compliance gaps and provide assurance on these to SLT and trustees.
• Prepare the risk update for SLT, the board and each of its committees including risk heat maps and key risk indicators for the charity’s principal risks.
• Establish effective working relationships with other second line risk, quality and compliance functions and periodically monitor the effectiveness of their activities.
• Liaise with SLT directors to ensure departmental risk registers are in place and appropriately maintained.
• Facilitate risk workshops and provide online training on TCT’s risk management policy and procedures. Meet regularly with risk owners to review risk responses and progress with actions.  Ensure there is an effective process of escalation of significant risks to SLT and trustees;
• Prepare an annual review of the effectiveness of internal control and risk management for the Audit & Risk Committee;

Interview Date: To be confirmed.

PLEASE READ CAREFULLY – ‘How to Apply’

Terms and Conditions

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

We are entering an exciting phase of growth and are looking to expand our services supporting families and individuals and extend our reach across Birmingham, the Black Country, and surrounding areas. This new Operations Manager role is central to these plans.

As Operations Manager, working closely with the CEO, you’ll oversee the day-to-day running of organisation across our 2 main premises and in other community venues.   You will manage the admin and appointments functions and ensure our services run smoothly, consistently, and with a focus on quality, sustainability, and user experience. 

Initially, the role will be hands-on and operational, with responsibility for recruiting and training administrative staff, fully re-opening our 2 main premises, and transitioning to a hybrid model of online and face-to-face counselling. You will also support the implementation of updated policies, procedures, and new online appointment and case management systems.

As the organisation grows, there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team, and help us meet the increasing need for our services.

Based at our Birmingham office, this role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

· Oversee day-to-day operations across Birmingham, Wolverhampton, and community venues.

· Lead and manage the administration team, including recruitment, training, and volunteer coordination.

· Manage appointments, service utilisation, waiting times, and payments.

· Streamline processes and systems to improve efficiency, consistency, and client experience.

· Support implementation of new technology, online appointments, and case management systems.

· Ensure premises are safe, functional, and fit-for-purpose.

· Monitor service performance, budgets, and KPIs; prepare reports for management and funders.

· Promote a positive, inclusive, and supportive workplace culture.

· Work closely with service managers and the CEO to align operations with strategic goals.

· Ensure compliance with HR, health & safety, and organisational policies.

What we’re looking for

· Proven experience in operational management, ideally in third sector, health, or community services.

· Strong administrative experience and ability to oversee budgets, KPIs, and performance.

· Experience designing and embedding processes, policies, and systems.

· Confident in implementing technology and using data to drive decisions.

· Experience managing premises and creating safe, functional environments.

· Understanding of client journeys and accessibility, with experience improving engagement and service utilisation.

· Knowledge of HR and health & safety, with experience managing staff wellbeing and compliance.

· Strong leadership, communication, and relationship-building skills, with a commitment to inclusion and equity.

About Kapella

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training, and domestic abuse programmes across Birmingham and the Black Country. Our work includes self-paying clients as well as funded projects delivered through contracts, grants, and partnerships.

Why join Kapella?

Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
Be part of a passionate, supportive, and values-driven team.
Significant opportunity to shape operational processes and grow into a senior leadership role.
25 days annual leave plus Bank Holidays, pension, CPD and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role. 

Closing date: Wednesday 5 November 2025.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Location: Birmingham Office (with travel to Wolverhampton and other community venues)
Hours: Full-time (37.5 hours per week) – 4 days considered for the right candidate
 

We are looking for a proactive, flexible team player to join our small team to make a big difference in the not-for-profit sector. If you have a passion for managing and improving day to day operational activities, as well as supporting some internal and external communications, enabling our team to focus on what they’re good at - challenging the arms trade and grand corruption - then we’d love to hear from you.

Company Overview

Shadow World Investigations is a not-for-profit organisation that investigates state capture, corporate wrongdoing and militarism, with a focus on the global arms trade. Our groundbreaking investigations highlight the blurred lines between business and state, and demonstrate how these sites of power operate above the law and in sole pursuit of furthering their own interests. We focus on building capacity and strengthening movements, and advocating for real, systemic change. Ultimately we aim to inform and empower the public to apply the necessary pressure needed to democratise and transform our political and economic systems.

THE JOB:

Key Responsibilities

• Handling day to day administrative tasks for our busy Executive Director including scheduling, diary management, travel, fielding and responding to enquiries, meeting minutes and follow up;

• External Partner Communications such as follow up with media partners, contributors or expert reviewers and more;

• Supporting Internal Communications and Ways of Working;

• Working with Director of Projects & Planning to ensure the smooth running of the office including IT, HR, Governance etc;

• Assisting with fundraising admin such as tracking deliverables, reporting requirements and deadlines.

• You may, from time to time, be asked by colleagues to take on different or additional duties that you can reasonably perform in line with your skills and experience.

Requirements

• At least 2 years of experience in a role that demonstrates the required skills

• Strong organisational and administrative skills 

• High attention to detail and accuracy

• Good interpersonal skills and a team-player

• Proactive, eager to learn, and willing to take on varied tasks

• Professional, reliable, and solutions focused

• Comfortable working under pressure with multiple managers

• Ability to meet deadlines, monitor workflow and prioritise tasks

• Demonstrates initiative while respecting the boundaries of the role

• Discretion - the ability to work in confidence on sensitive matters 

• Proficiency with Microsoft Excel, Google Workspace, Wordpress (desirable) and social media platforms

• Bachelor’s degree or equivalent professional experience

We don’t require you to be an expert on the arms trade or state capture to succeed in this role. We are looking for candidates who can demonstrate strong organisational, interpersonal skills and an interest in the practical running of a small but dedicated organisation. With this in mind, our ideal candidate for this role would also be committed to justice, and would share our perspective that the barriers we face in the pursuit of justice have systemic roots, and that to tackle them we need to democratise and transform our political and economic systems.

What We Offer

• Competitive salary and benefits including cycle-to-work scheme, 30 days annual leave and office closure between Christmas and New Year

• Opportunities for development including mentorship and training

• Supportive and inclusive work environment

• Hybrid position with flexible working hours, being in central London office expected 2 days a week. Occasional evenings, weekends and travel with generous time off in lieu offered