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Page 5 of 23
Cheltenham, Gloucestershire (Hybrid)
Cinderford, Gloucestershire
Gloucester, Gloucestershire
£44,163 per annum
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

North & West Gloucestershire Citizens Advice is seeking an enthusiastic and motivated individual to join our strategic leadership team and help shape the future of our services and communities.

This is an exciting opportunity to join a well-established and respected charity with a strong reputation for delivering high-quality advice and support services. We are proud to be an organisation that values collaboration, innovation, and professional development, making it a great place to work and grow your career.

As part of our leadership team, you will work closely with colleagues and partner agencies to strengthen services, drive continuous improvement, and achieve the best possible outcomes for the people and communities we support.

You will play a key role in shaping and strengthening operational delivery across the organisation, ensuring high-quality services while supporting innovation, growth, and long-term sustainability.

Key details

Position: Head of Operations

Location: Flexible within North & West Gloucestershire (hybrid working available)

Hours: 1.0 FTE (approx. 37 hours per week)

Salary: £44,163

Reports to: Chief Executive Officer (CEO)

Annual leave and benefits:

27 days plus Bank Holidays

Contribution of 7% based on 4% employee contribution

Employee Assistance Scheme

Birthday Leave

Christmas Closure

Flexible Working Policy

What are the responsibilities?

  • Lead and support advice, health, and community service teams to deliver high-quality and effective services.
  • Oversee day-to-day operations, service performance, staffing, and resource planning.
  • Use data and insight to support continuous improvement, decision-making, and operational performance.
  • Support workforce development, including staff training, volunteer engagement, and organisational capacity planning.
  • Work with senior leaders, partners, and funders to support service development, organisational growth, and positive outcomes for communities.
  • Ensure services operate in line with quality standards, safeguarding, health and safety, and data protection requirements.

What are the requirements?

This job is for you if you:

  • Have strong operational leadership and people management experience.
  • Can lead teams, manage performance, and drive continuous improvement within a fast-paced environment.
  • Are confident using data and operational insight to support planning and decision-making.
  • Have excellent communication, organisational, and relationship-building skills.
  • Are collaborative, adaptable, and committed to delivering high-quality, person-centred services.
  • Share our values of inclusion, professionalism, integrity, and continuous learning.

It would also be beneficial if you have experience working within the charity, advice, health, or community sectors, knowledge of commissioning or funding environments, or experience mobilising new services or projects.

Application deadline: 14th June 2026 (may close early if a suitable candidate is appointed)

Application resources
Organisation
North and West Gloucestershire Citizens Advice View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 22 May 2026
Closing date: 14 June 2026 at 23:30
Tags: Advice / Information, Policy, Training / Learning, Project Management, Business Development, Operations, Compliance / Quality, Culture, Data Analysis, Delivery, Engagement / Outreach, Information Management, Mentoring / Coaching, Monitoring and Evaluation, Partnerships, Recruitment, Risk Management, Wellbeing, Governance / Management

The client requests no contact from agencies or media sales.