The role will provide oversight of all infrastructure elements of The Vegan Society, to ensure the smooth running of the charity and effective and efficient operations. It will have responsibility of large organisational-wide projects such as IT transition and office improvements.

The Head of Operations will manage the Office Manager, Finance Manager, HR and IT contracts.

You will:

• Be competent at providing strategic direction within a charitable organisation.
• Be able to ensure managers are performing at the highest level and engage their teams.
• Be able to develop and acquire effective systems, that enable us to become a fast-paced organisation.
• Be an effective leader that inspires and motivates high performing teams.
• Be able to deliver on target and within timescales.
• Be experienced with managing employee relations issues and dealing with these effectively and efficiently.

Salary and Hours

This is a full time (37.5 hours per week) role with a salary range of £40,876–£43,857 per annum.

The application deadline is 9am Thursday, 31 December, 2020

Interviews will take place w/c Monday, 11 January, 2021

CVs cannot be accepted. No agencies.

Location: Flexible within England & Wales

Interview date: w/c 14 December 2020

Contract Duration: 12 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are a diverse and inclusive organisation and we particularly welcome applications from black, asian and ethnic minority people. We are a flexible employer, so this role would suit working parents or people returning to work after raising children. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.

Citizens Advice is hiring Programme Director to oversee a 12 month fixed-term programme of work related to the organisation’s online advice content.

This is a vital role for the organisation, overseeing work that helps millions of people each year. The role will help us focus on meeting user needs through the creation of clear and accurate content, while also remodelling the organisation’s content as we move to a new modular content architecture enabled by our migration to a new content platform, Contentful.

This role will oversee a focused portfolio of work in five areas:

1. Meeting user needs through the creation of clear and accurate content, in particular in relationship to Covid-19 and Brexit
2. Remodelling the organisation’s content to support the migration to a new content platform, with a view to making the content more sustainable
3. An accelerated programme of archiving and maintenance work to rapidly reduce a backlog of legacy content and tackle content at risk of inaccuracy
4. Maturing the metrics used to assess the performance of content, complementing the wider work of the organisation’s data team
5. Considering how Citizens Advice promotes content proactively to make sure we’re reaching the people who most need our help

The role will report to the Executive Director of Advice & Advocacy and will oversee the day to day work of the organisation’s content and expert advice functions - the content designers and legal experts who collaborate to produce online content for the Citizens Advice website and adviser-facing intranet.

Citizens Advice is needed more than ever as demand for advice rises as a result of the Coronavirus pandemic. Meanwhile, our service faces the challenge of supporting people in a remote context, making it all the more important that we have best-in-class online content. We face a number of fascinating challenges in relation to content, requiring a candidate who can operate at a strategic level:

• We are in the process of migrating from a legacy content platform to a new headless content management system, including a move toward a more modular architecture for our content
• We face a significant challenge - as with many organisations - with legacy content, which makes it hard for us to maintain our content at high levels of reliability and accessibility
• We are considering how best to bring digital capabilities, and our website and content itself, closer together with operational delivery teams as part of the organisation’s wider digital transformation

We need to make progress on these strategic challenges while at the same time meeting the significant daily demands of high volume online service delivery, particularly in the context of high demand as a result of Covid-19 and Brexit.

The ideal candidate for this role will be dedicated to internet-era ways of working: starting with user needs, focusing on delivery and outcomes over process, and working in the open. You will be able to evidence your commitment to diversity and inclusion in the way you recruit and build teams and in your approach to accessible digital services.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Who we are looking for

This is an exciting, high profile and demanding role that will allow the post-holder to have system-wide impact through the successful delivery of national professional development programmes and qualifications for teachers and school leaders. It is a senior leadership team post at Ambition Institute, based within our Programmes Division.

We are looking for someone to join us to lead a number of high profile professional development programmes for school leaders, which will be mobilised throughout 2021.  You will be responsible for ensuring the effective development and delivery of our programmes, so that we have the greatest possible impact on developing the expertise of school leaders across the country.

Working with others across the organisation, you will develop and set a clear vision for their purpose and impact.  You will need to ensure the programmes are of the highest quality, as well as being financially sustainable and contractually compliant.

In order to excel in this role, you will need to understand the principles of high quality professional development and be able to work strategically to translate these into successful development programmes at scale. You will need to be customer- and participant-focused, with the ability to respond effectively to trends and shifts in participants’ feedback and needs, and be able to communicate clearly and effectively with a wide range of stakeholders.

You will have experience of programme/ project management and leading professional development programmes at scale.  This will include bringing experience of managing a large and complex team and its budget, and working with partners to deliver effectively.

As a director within the Programmes team you will manage a team of Associate Directors, act as an external voice for the organisation when required, deputise for your Executive Director when required, and take on wider leadership responsibilities across the organisation.  The successful candidate will champion our values and embody them in interactions with colleagues and partners.

Who are Ambition Institute?

Ambition Institute has one purpose: to help educators serving children from disadvantaged backgrounds to keep getting better. With our new organisation, and more than ten years of collective experience in working with educators at all levels, we believe that exciting opportunities lie ahead. We are a graduate school for educators, and we apply academic rigour to our learning design, drawing on frontline insights from schools into what works in practice. Our programmes leverage the latest evidence from international experts, which means we think carefully about what is taught, how, and in what sequence. We work collaboratively to enable school improvement for the benefit of pupils, particularly those from disadvantaged backgrounds.

Our offer

We are happy to announce that we will be able to offer you:

• Flexibility on how you work – agreed between you and your line manager
• A competitive annual leave entitlement of 25 days, plus bank holidays
• 2 additional annual leave days for 1 day booked during December over the festive period
• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate)
• Competitive salary rates
• Access to an interest free season ticket and bike loans, as well as eyecare vouchers
• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters.
• A robust learning and development offer that ensures your continuous professional development

How to apply

All applications must be received by the closing date, 9am on 7th December. Interviews are expected to take place later that week.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website.

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

Principal Economic Regulation Specialist, Energy Networks and Systems

Location: Flexible within England & Wales

Department: Policy Team

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Each year we help 2.8 million people to solve their problems face to face and see over 34.5m visits to our website. This data and our reputation give us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives.

We are looking for an outstanding person to recruit for the position of Principal Economic Regulation Specialist, Energy Networks and Systems at Citizens Advice. 

Citizens Advice is the statutory advocate for energy consumers. We use research and evidence from the people who contact our advice service every day to understand the problems facing energy consumers in Great Britain. We help solve these problems by engaging with industry, changing policy and supporting consumers to navigate the market.

The team's role involves representing the views of energy consumers in a series of highly technical debates including: 

• Advocating for an energy price cap, which is saving energy consumers over £1 billion each year 
• Persuading regulators to reduce the cost of capital for energy network companies, potentially saving energy consumers up to £5 billion over the next 5 year price control period 
• Helping secure automatic compensation for gas network outages and for consumers switching energy tariffs 

You will lead the energy team’s work on energy infrastructure, developing our research and advocacy programme focussed on energy networks, systems and governance. This includes managing a team of policy specialists. You’ll work closely with colleagues across the energy team, as well as our data, public affairs, campaigns and media teams to maximise impact for energy consumers. 

You’ll also support our wider energy advocacy work as well as supporting junior members of the team to reach their potential. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You’ll influence regulators, MPs, civil servants, industry on behalf of energy consumers and the people who rely on Citizens Advice. 

We’re looking for someone with a wide range of skills, from exceptional judgement and excellent stakeholder management, to being able to lead in a large organisation. 

We are always happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.  

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with regional offices based in Cardiff, London, Birmingham, Liverpool and Leeds,, therefore all successful applicants must be based within England or Wales.

Please note: previous applicants need not apply.

• Are you experienced in delivering workshops to young people in schools (either in-person or virtually)?
• Do you want to make a genuine difference to disadvantaged young people?
• Are you motivational and inspiring?

If so then you might be the person we are looking for…

We are looking for motivated and inspiring individuals to deliver dynamic, exciting, and innovative workshops to large groups of young people in schools up and down the country (largely focused in England).  

We are looking primarily to recruit facilitators from the following regions in England:

• North East 
• North West
• Midlands
• London
• however, we will also consider applicants based in other locations.

This position requires you to have demonstrable evidence of experience delivering workshops to large groups of young people (11-18) in a schools-based context (either virtually or in-person).

1. Your application form and supporting statement should detail your experience of this clearly and succinctly.
2. Please indicate in your supporting statement whether you are applying for the virtual, in-person or combined role.

Applicants without experience of delivering workshops to large groups of young people in schools will not be considered.

The Talent Foundry is an independent education charity dedicated to opening the doors of opportunity to young people. We seek to level the playing field by ensuring that every child has access to the same opportunities as their peers. We deliver a range of workshops to students in schools across the country, covering a variety of themes including employability, technology, engineering and media. 

The rate will be £200/day, classed as over 3 hours.

Specific Responsibilities relating to the role of Freelance Facilitator:

• Deliver dynamic, professional and informative workshops to a variety of young people in schools and other education-based contexts (either virtually or in-person)
• Act as ambassador for The Talent Foundry and our corporate partners
• Motivate, inspire and support the young people that take part in our workshops
• Deliver the workshop content as directed by the relevant Programme Manager
• Act as a key point of contact for teachers and corporate volunteers for each workshop

Other General Responsibilities:

• Operate as a flexible team player and provide a high level of customer service to schools and anyone connected with The Talent Foundry.
• To be aware of, and comply with, all policies and procedures at The Talent Foundry including health and safety, reporting any concerns to an appropriate person.
• To be aware of, and support, diversity and equal opportunities for all, appreciating and supporting the role of other professionals.
• To contribute to the overall ethos, work and aims of The Talent Foundry.
• To attend and participate in meetings and events as required.
• To participate in training and other learning activities as required.

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Talent Foundry Safeguarding and Child Protection Policy and Procedures at all times.  If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report this in line with the Safeguarding policy. 

The Talent Foundry is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment.  Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

Due to the high volume of applications we receive, only shortlisted applicants will be contacted. 

Director of Income Generation, Marketing and Partnerships

Compton Care is a large hospice in the West Midlands that excels at delivering care to people who have been diagnosed with a life limiting or end of life condition.

Established for nearly 40 years, Compton Care is a dedicated and integral part of the Wolverhampton Health System, having been fortunate enough to receive excellent support from local communities and businesses alike.

Compton Care has remained in a relatively stable financial position during the current pandemic however, we recognise that we need to continue to develop new relationships and change the way we generate income in readiness to face new challenges that may lie ahead.  This is why now is such an exciting time to you to join us on our journey as we embark on our next period of change to continue to provide excellent care across Wolverhampton and beyond.  

Our patients are always at the forefront of everything we do, and we are seeking an enthusiastic and innovative individual to join our Leadership Team, to help further shape and enhance what we have already achieved. The successful candidate will need to have demonstrable experience of creating and delivering plans for income generation in commercial activities, including fundraising and retail, in both corporate and individual donations. We require a dynamic strategic leader who will build on our existing success in increasing sales across all our Retail stores.

The successful candidate must also have experience of defining and developing commercial strategies to generate income and accelerate growth. A strong financial and or strategic development background is advantageous as you will be monitoring and forecasting the commercial budget as well as developing and negotiating commercial agreements and partnerships. With excellent communication skills you will be confident in building and maintaining relationships, both internally and externally with an ability to react positively to change and think outside of the box

At Compton Care, we pride ourselves on developing our teams and nurturing our talent ensuring we provide opportunities for personal growth and development. A cultural fit is also important and as such we are seeking candidates who share our values, For the right candidate, with relevant experience and ambition, we would consider adding the Deputy to our CEO into this role.

If you feel you have what we are looking for, we would welcome an application from you, or if you would like more information or a discussion, please contact Rachel Overfield, Interim Chief Executive on

0 3 0 0 3 2 3 0 2 50  Ext 223 who will be happy to have an informal discussion with you.

The closing date for applications is the 7th December 2020 and interviews are scheduled to take place on the 15th December 2020.

The role is home and site based.