Client Advisor Jobs
About Us
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
The successful candidate will contribute to the fulfilment of MSI’s mission in Nigeria and India by facilitating effective project and donor-funded grant management; supporting financial and narrative donor reporting and compliance; contributing to the development of strategies to strengthen capacity in our country programmes as needed and supporting key business functions and processes including business planning, monthly performance reviews and risk and compliance meetings.
About You
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.
To perform this role, it is essential that you have the following skills:
- Excellent verbal and written communication skills and the ability to organise and present information in a compelling way
- Ability to design, implement and monitor effective project management
- Excellent analytic skills with ability to effectively and efficiently review performance data and identify trends and outliers.
- Understanding of, and ability to write and edit donor proposals and reports
- Excellent influencing and negotiating skills.
- Strong organisational and administrative skills
- Ability to manage a heavy and fluctuating workload as well as competing priorities and remain calm under pressure.
To perform this role, it is essential that you have the following experience:
- Demonstrated administrative, finance and programme management experience
- Demonstrated project management experience of significant donor-funded grants.
- Knowledge of donor regulations, policies and procedures
- Experience of proposal development
Personal Attributes:
We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity.
For this role, we’re looking for an individual who is:
- Able to work proactively, with an enthusiastic, positive and determined mind-set
- Able to work well with others in a team environment and across diverse disciplines and cultures
- Excited about reproductive health care and pro-choice
- Readily embraces MSI values
- Able to travel to country programmes up to 3-4 times per year
- Pro-choice.
For more information about the role, please view the job description and person specification on our website.
Location: London Support Office (hybrid working, 2 days per week in the London office).
Full-time: 35 hours a week, Monday to Friday (UK contracted hours).
Contract type: Permanent
Salary: £34,200 - £42,750 per annum for UK based candidates. Discretionary bonus + benefits.
Salary band: BG 7
Closing date: 9th April 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.
Please see the job description on our website.
For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
SELF EMPLOYED ASSOCIATE PROPERTY ADVISERS
APPLICATION DEADLINE: THURSDAY 11 APRIL 12 NOON
INTERVIEWS: WEDNESDAY PM 17th APRIL at our Farringdon offices 70 Cowcross Street EC1M 6EJ or via Zoom.
The Ethical Property Foundation is the only dedicated property advice charity serving the UK voluntary sector. We support over 450 voluntary organisations p.a. with expert and independent property advice and education. We are currently seeking one or more self-employed Chartered Surveyors (or with an equivalent professional qualification), to augment our team and specifically, to assist us in delivering our affordable consultancy.
We are particularly looking for surveyors with an ability to think and report strategically or offer specialisms such as building surveying and planning.
Our Associate Property Advisers are all extraordinary people: senior property professionals. As part of this team, you will be assigned projects to lead on or supporting other members. You will use your communication skills to gain the trust of our clients, many of whom support vulnerable people in challenging circumstances, and empower them to expand their property knowledge and confidence. You will use your wide knowledge of the property sector to investigate/analyse client issues and develop suitable options and solutions. The projects you will deliver include property health checks, feasibility studies, options appraisals & development of client property strategies. Average project time allocation: between 4 – 5 days. There may be opportunities to deliver webinar training too.
Our clients support every kind of good cause and are responsible for every type of property. In the last 12 months, besides conventional office premises, we have advised on: church buildings, oast houses, former schools, industrial units, fields, warehouses, libraries, theatres, and mills.
Location: Flexible working from home. Projects will include client site visits in England, Wales and Scotland.
Day Rate: £220
Reporting to: Head of Property Advisory
Website: propertyhelp (dot )org
Start date: by mutual agreement
Working hours: variable to suit agreed assigned project deadlines
Professional Indemnity insurance: The post holder falls within the definition of ‘Person Employed’ and are therefore included within EPF’s PI insurance.
DBS Clearance: This will be obtained for you. All our Associates must have DBS clearance
Application procedure
Applicants must send a c.v. with full contact details and a covering letter detailing why they wish to apply for this work, by clicking on ‘Quick Apply’; what they feel they can offer our clients; plus, their voluntary sector and professional experience.
APPLICATION DEADLINE: THURSDAY 11 APRIL 12 NOON
INTERVIEWS: WEDNESDAY 17th APRIL at our Farringdon offices 70 Cowcross Street EC1M 6EJ or via Zoom.
Informal discussion
For an informal phone discussion, email our Senior Property Adviser Simon Taylor FRICS to arrange a mutually convenient time. simon.taylor(at)ethicalproperty(dot)org(dot)uk
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Young Persons Housing Advisor
Salary Banding: £27,500 per annum (salary banding)
Contract: 1 x Fixed Term Contract until end of March 2025 (possible extension depending on funding)
Hours: Full Time, 37 Hours Per Week
Location: Hybrid / Hatfield - Candidates must have a full driving license and use of own vehicle for business purposes
Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.
We are looking for a dedicated and passionate Young Persons Housing Advisors to join our team based in Hatfield! You will be responsible for providing advice, guidance and support to vulnerable people aged 18-24 years.
How will you make a difference?
You will support vulnerable young people to find or maintain suitable accommodation. This involves setting up and or / sustaining their tenancies thus helping to prevent repeat homelessness. You will provide housing advice and support, including information on the relevant benefits and will assist them to identify other support needs, such as mental health issues.
The young people we support are amazing, inspiring and courageous. The challenges they face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.
What can we offer you?
- A supportive, knowledgeble team and organistion
- 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
- Holiday Purchase Scheme
- People's Pension Plan contribution
- Group Life Insurance plan
- Opportunities for personal and career development
- Hybrid working - option to work from home up to 2 days per week
- An additional annual leave day on your Birthday
- Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
- Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme
What will you be doing?
- Manage a caseload of young people aged 18-24yrs.
- Ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted to ensure that they meet their individual needs and goals.
- Build a professional and trusting relationship with the young people to enable to them to engage with the support and improve their situation and prospects.
- Engage effectively in multi-agency working, developing collaborative relationships and partnerships with relevant staff in a range of agencies to broker and co-ordinate support for young people.
- Maintain an up-to-date knowledge of income related subjects such as benefits, money advice & grants.
- Be hyh’s benefits & money advice specialist, sharing knowledge and providing advice to the teams.
- Take the lead in developing and delivering benefits and/or money advice training.
- Work in partnership with the Catalyst Housing Floating Support staff to provide a consistent service countywide.
- Be ambassador for the charity both internally & externally to further hyh aims whilst protecting and enhancing its reputation.
- Immerse hyh’s values into your professional practice at all times.
- Establish and maintain excellent working relationships with external agencies and partners to ensure we are a provider of choice.
- Actively participate and provide valued contributions in supervision, team meetings and other meetings as appropriate.
- Work as part of a team by supporting, communicating, and engaging with your colleagues.
- Identify where crisis management is required and liaise with relevant services to ensure the crisis is responded to and prevented where possible.
What can you bring to the team?
- Candidates Must have a full clean driving license and use of own vehicle for business purposes
- Able to demonstrate an understanding of the problems facing homeless young people.
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive.
- General administrative skills (filling, record keeping and computer literacy)
- Ability to work effectively with a full and varied workload with conflicting deadlines.
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Excellent planning, organisational & time management skills
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)
- Have a flexible working approach to the needs of the service users.
- IT literacy including excel, word, teams and outlook
- Highly motivated with the ability to work using your own initiative and as part of a team
- Excellent interpersonal skills with the ability to build positive professional relationships.
- Ability to communicate clearly both verbally and in writing
- Willingness to work flexibly where required.
- A commitment to undertake training where required and an enthusiasm for new challenges and experiences.
If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so
We would like a personal statement covering the following questions, please attach this with your CV to the application:
Why does this role interest you and what attracts you to HYH?
What is your experience of working with vulnerable people?
This role involves a lot of administration tasks, please describe your experience with this.
Closing Date 19th April 2024
Recruitment afternoon - proposed for 23rd April 2024
If you require any adjustments in the way you apply for this role, please contact us outlining how we can help make an application easier.
The client requests no contact from agencies or media sales.
About Us
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
The Role
We have a fantastic opportunity for someone to join us in the position of Energy Adviser, to work on either a full or part time basis. Job share applications are also welcome. This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.
NEA’s Energy Advisers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups. They also get involved in a range of tasks to support these activities. Energy Advisers sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.
This post is subject to enhanced vetting and barring check.
What you will need to succeed
Working within our Communities Directorate you will have demonstrable experience of delivering Energy Advice and helping others. Therefore, it is vital that you have empathy, confidence and knowledge of the issues facing vulnerable low-income households.
You will have knowledge and understanding of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.
You will also have knowledge of assistance available for energy efficiency improvements to low-income households.
You will be an excellent communicator, with proven experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders - with the desire to make a positive difference to people’s lives.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions, however we would particularly welcome applications from those living in Kent and the South-East. Home working and office-based locations are available. Preferences will be discussed with candidates at interview. Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
We are offering:
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£26,873 - £31,915 (FTE) - Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable)
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11½% non-contributory pension
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25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff
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Flexible working arrangements including the opportunity for Hybrid working
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Enhanced family friendly payments
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Employee Assistance Programme
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Employee benefits platform
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2-year Fixed Term Post
The closing date for all applications is 12:00 noon Wednesday 17 April 2024. We anticipate interviewing the two weeks commencing Monday 22 April 2024. Full details of the posts and an application form are available on our website.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
We are currently looking for Client Advisers to join our vibrant and committed Migrant Help team, on a permanent contract.
The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.
The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the Advice, Issue Reporting and Eligibility (AIRE) contract. To contribute to the overall success of the organisation in accordance with Migrant Help’s visions, values, and objectives. The successful individual will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
As the Client Adviser your duties would include:
- Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
- Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
- Assist clients to notify the authority of prescribed change of circumstances
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
- Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
- Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
- Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible
- Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required
The experience and skills you need:
- Provided a service to clients over the phone whose first language is not always English
- Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines.
- Operational experience working to challenging performance KPI's
- Ability to work empathetically with people facing transition and uncertainty.
- Ability to learn quickly and adapt to change
What else to expect:
- The post holder may be required to travel to accommodation locations, Initial Accommodation, and contingency accommodation sites on an ad-hoc basis. Also attend other Migrant Helps offices to offer support where required.
- Usual pattern will be hours within 8.30 and 5.30 however on occasion (with prior notice), there may be a requirement for the post holder to be flexible to work between the hours of 8am and 8pm to support operational needs.
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) and Counter Terrorist Check (CTC)
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
PLEASE NOTE THAT VACACNY MAY CLOSE EARLY DEPENDING ON LEVEL OF APPLICATIONS RECEIVED
The client requests no contact from agencies or media sales.
We are looking to recruit HOPELINE247 Advisors to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.
What you will do:
Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
Work on a 7-day shift system
Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
Maintain accurate records and input data monitoring into the data base system.
Participate in clinical supervision and reflective practise.
Provide training, mentoring and coaching to new recruits.
To be successful in this role you will have:
a degree or professional qualification in Health or Social Care, Community Work or a related discipline.
previous experience of working in an advisory capacity in suicide prevention or mental health.
a proven record of working directly with vulnerable young people.
experience of providing advice and guidance via multiple communication channels.
the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service.
Salary: £30,272 per annum (Scale point 24) progressing by increments to £33,594 per annum (Scale point 28), based on 33 hours per week. As a night shift worker, you will receive an additional allowance of £10 per night shift. This will be paid on a monthly basis along with the salary.
Hours: Various shift patterns available (16.5 hours, 25 hours & 33 hours per week contracts)
Working arrangements: This role will work shifts starting at 10:25pm and finishing at 7:45am. Shifts will be on a rota bases across a 7-day working week.
Location: Edgbaston, Birmingham
Contract: Permanent
Benefits: You will receive 25 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: Midnight 14th April 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Do you have demonstrable experience of giving money and budgeting advice or support in a student facing environment or financial services setting? Do you have an understanding of issues facing students in Higher Education?
We are recruiting for a specialist Money & Budgeting Advisor into our Advice Service to provide money, budgeting and debt advice to our members, oversee the application processes for our expanded hardship funds and to run our new financial literacy programme. This role will work alongside another Money & Budgeting Advisor and with our wider Advice & Wellbeing team, supporting each other to achieve positive outcomes for our students. The post holder will provide accurate finance, debt and budgeting advice and information to students using the Advice Service including casework, support and advocacy.
This is an exciting role in a unique organisation. Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see things in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support flexible working, with hybrid working for all staff.
Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
This role is a fixed term maternity cover role for 9 months (with possible extension).
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Employment & Learning Advisor to progress a caseload of clients on their journey into meaningful and sustainable employment. This is an exciting role in our Employment and Learning team that will assist clients to make constructive choices and decisions in their agreed, person-centred action plans by coordinating a range of employment-focused provision through 1:1 interventions, workshops, courses, and supplementary training opportunities.
You will also identify, develop and maintain external relationships and partnerships with relevant organisations, employers, and training providers and work alongside your line manager to deliver a comprehensive learning and employment service, that meets client need, delivered in line with the organisation’s strategic aims, objectives, and outcomes-based approach. The role is pivotal in order to reach the Centre’s ultimate goal of helping people achieve greater resilience and wellbeing.
Please refer to the job description for further information.
To apply, please submit a CV, cover letter and criminal record declaration form. The criminal record declaration form can be found in the job advert on our wesbite. In your cover letter please outline how you meet the requirements of the role, why you would like to work for us and address the following two questions:
1. Can you give examples of any employment and learning advice work you have been involved in with young people 16+ and what approach did you use? (max. 300 words)
2. Can you give examples of any employment and learning advice work you have been involved in with asylum seekers and refugees and what approach did you use? (max. 300 words)
Please note that this role is a client facing role, therefore, you will be required to be predominantly based at the Centre. There may be the option to work from home up to 2 days per week as per service needs and with prior agreement from your line manager.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This post requires an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
The client requests no contact from agencies or media sales.
Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.
We have an exciting opportunity for a Scotland-based Legal Advisor to join our Legal Advice and Welfare Service.
Would you like to join our award-winning organisation?
About the role
Legal Advisors at Freedom from Torture deliver expert, detailed, advice to treatment clients and their clinicians on all areas of asylum and immigration law. There is a particular focus on complex, appeals rights exhausted cases where there is a risk of detention, and on supporting clients who are unrepresented. Legal Advisors review evidence produced by clinicians for use in clients' asylum and immigration cases, ensuring that it complies with the standards required of a professional witness. Legal Advisors are also responsible for delivering internal and external training on a range of legal issues affecting torture survivors within the immigration and asylum system in the UK.
We are seeking to recruit a Legal Advisor for our Glasgow centre, who is a Scottish qualified legal professional with experience of advising on immigration and asylum matters within the Scottish legal system, and who could attend our Glasgow centre at least once every fortnight.
About you
You will be a legal professional qualified to practice in Scotland, with expertise in immigration and asylum law, particularly in relation to the legal protections available to survivors of torture. You will have experience of advising and representing clients in the Tribunals and Courts, including in judicial review claims. You will be able to communicate effectively and sensitively with people who have experienced trauma, and will be able to build professional relationships with a variety of colleagues both internally and externally. You will share our commitment to working with and empowering people who have experienced torture.
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).
Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.
Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £47,655 - £54,445 pro rata per annum.
To view the Job Description and Person Specification, please visit our website
Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.
Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS/PVG disclosure, as well as a need for full employment history and up to date employment references.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.)
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We reserve the right to close the vacancy early if we receive a high volume of applications.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you driven by the desire to make a difference? Join our Advice & Support Team at Providence Row and support those at risk of homelessness.
About us: Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home. We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.
About the role
- Delivering support to people who are experiencing homelessness and are rough sleeping in the borough of Tower Hamlets.
- Conducting person-centred assessments with those who self-present at the service for support
- Agree plans, in conjunction with service users, to move into accommodation and access specialist services which will address the underlying causes of their homelessness.
- To make referrals into Tower Hamlets and Pan-London local authority housing options services, using Homeless Reduction Act
- To work with partner agencies to provide joint support to service users where appropriate
- To build relationships with housing providers and the private rented sector, to increase the portfolio of affordable referral routes into accommodation.
- You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
- You will support the development of the service and ensure that you are delivering a solution-focussed and strength-based approach.
Benefits
- 27 days holiday plus bank holidays
- Generous pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply: Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
This role is within our crisis alternative service Safe Space - an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00pm (midday) - 11:30pm across all of our boroughs. The role will consist of two shift patterns to ensure the service is covered: 11:30am-6:30pm and 4:30-11:30pm. This will be on a rota basis across support workers.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis. This will consist of 1:1 support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. The aim of this service is to de-escalate and prevent further crises.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.
About Hammersmith, Fulham, Ealing and Hounslow Mind
This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Our support has been describes as life changing, and over 98% of everyone we support would recommend us. Be part of a charity that makes a real difference and apply to be part of our team.
Dementia Direct is an advisory service for people living with Dementia and their Carers.
You will provide practical support and advice pre and post diagnosis. You will connect those you support with resources, activities, groups and their community. The support you provide will sustain, as far as is possible, peoples’ independence, lifestyle and relationships.
We are looking for a friendly, caring and compassionate team player with a practical and solution focused approach to supporting people. Experience of working with people living with Dementia, their families and Carers will give you a distinct advantage.
The support you provide could be face to face in the individual’s home, over the telephone, virtually or in writing.
You will work with partners from other services, such as the Memory Service, GPs, health and social care, to build good working relationships and strong referral pathways.
You will have the opportunity to raise the profile of people living with Dementia their family and Carers by conducting outreach in the community and working with local organisations and community groups.
Main Duties
You will be a key source of support, ensuring the needs of people living with Dementia, their family and Carers are recognised and a plan put in place to meet them.
You will provide support that empowers Carers and people living with Dementia to access appropriate services including support in their local and wider community. Those you support will be enabled to overcome barriers to accessing support and will feel valued and included. Carers and people living with Dementia will be involved in the development and delivery of plans relating to their support.
You will take referrals from the wider community and colleagues from health and social care. You will work with Carers and people living with Dementia to enable them to maintain their independence, improve their wellbeing and help them to feel more in control of their lives. The support you provide will assist those living with Dementia to adjust positively to their condition and enable them to live well.
You will be part of a supportive and inclusive team that work together to ensure people living with Dementia and their Carers are valued, included, confident, listened to, independent and supported.
Key roles and responsibilities:
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Maintain and effectively manage a caseload providing structured, practical and solution focussed support with agreed outcomes, and signpost appropriately based on level of need.
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Be a key contact for people living with Dementia, their family and Carers.
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Take referrals for people living with Dementia, their family and Carers, carry out an assessment of need and develop individual support plans.
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Enable people living with Dementia, their family and Carers, to plan ahead, particularly in relation to money and legal matters and their wishes for their future welfare.
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Provide information in a timely manner in a format that suits individual needs.
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Work with volunteers to provide a befriending service for those living with Dementia.
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Deliver and develop Understanding Dementia training, for Carers to build an understanding of Dementia and coping strategies.
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Act on behalf of people living with Dementia, their family and Carers where necessary by making telephone calls, writing letters and attending meetings in order for them to access the appropriate services and support.
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Work with the Carers’ Support Service to provide wrap around support for Carers of people living with Dementia.
Working in and with the community:
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Promote positive attitudes in public services and in the local community by providing information and training to raise awareness of the impact of living with Dementia and help communities to increase their capacity to support people living with Dementia.
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Ensure that groups and individuals have access to information and support that is culturally appropriate. Proactively work to minimise the obstacles for those people living with Dementia, their family and Carers who find services difficult to access.
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Host Memory Cafés, support groups and other activities throughout North Lincolnshire working with volunteer resource, and ensure venues are accessible.
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Develop and maintain a good local knowledge of relevant services and groups and named key contacts.
Recording and monitoring:
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Review the progress of support plans ensuring movement towards achieving planned outcomes.
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Be responsible for ensuring all caseload and outreach data is recorded accurately and in line with policy and procedures.
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Maintain confidentiality and work within Safeguarding standards.
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Undertake any other duties as required.
Application Deadline - 10am Monday 15th April
Interviews take place Friday 19th April.
If you prefer, you can apply for this position by downloading and completing an application form and sending it to the email or postal address instructed within. If you do this, there is no need to send a CV.
If applying via Quick Apply, please complete the questions below and send your CV. In your CV please ensure you are clear about your education and employment history, including grades, qualifications and dates.
We require information about any employment you have held for 6 weeks or more. Please try to explain any gaps in employment the best you can.
Please ensure the information in your CV relates to the position you are applying for.
The client requests no contact from agencies or media sales.
Role Profile
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You will provide generalist level advice and casework focused on welfare benefits, housing and energy as well as offering non-monetary debt advice about priority debts and budgeting.
You’ll help people to understand their rights and responsibilities by exploring their problems in depth. You'll proactively encourage clients to take responsibility for completing actions to resolve problems themselves. Taking responsibility for cases and advocating on behalf of clients where appropriate.
You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.
This role is offered both on a trainee and a qualified basis. For the trainee position we’re not necessarily looking for someone who has previous experience working within the advice sector, as long as you’re empathetic and able to provide person-centred support in a non-judgemental way we can provide full training.
You’ll really be able to make the role your own. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You'll be an important and valued member of the team and, with the support of Citizens Advice North Lincolnshire, will be responsible for ensuring people focused outcomes are met in a pressurised environment.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Immigration Administrator to support the smooth running of our Immigration service. This is an exciting role that will provide high quality support to a team of solicitors and immigration advisors to ensure that our clients receive strong representation to resolve their immigration status. You will be the first point of contact for key stakeholders, provide a positive and supportive welcome to all clients and conduct a regular telephone triage service to ensure that the centre is identifying the clients that are in most need of our support. You will also ensure that client records are kept up to date and documentation securely stored on our InForm Salesforce and SharePoint systems.
Please refer to the job description for further information. In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, physical disabilities, learning disabilities and/or complex issues through training and employment. This role will be working with clients who have mental or physical health support needs, wanting to gain paid employment.
We are recruiting employment support workers for a new primary care Individual Placement and Support (IPS) employment service in the London Borough of Enfield.
Experience of employment support is not essential, it is more important that you share our passion and commitment to supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental and physical health challenges, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, persuading them to use our service, working with them to recruit our clients to fill vacancies and sustain employment.
No prior experience in IPS is required. The role we are recruiting for is as follows:
Full time: 35 hours per week - these roles will be based onsite/in the community 4 days per week and work from home 1 day.
You will work with clients (managing a caseload) who have mental or physical health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. More information about IPS can be found at.
You will work closely with clinical teams, the DWP and local agencies, providing a coordinated approach that always remains client led. You will also be working to targets whilst maintaining a high-quality service.
If you would to discuss this role please see the Job Description for contact details.
Please click apply to send your CV after answering the screening questions.
Candidates need to clearly outline how they meet the person specification points in their personal statement.
Employee benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE).
Working Well Trust is an equal opportunities and Confident about Disabilities.
Closing date: 10th April
Telephone interviews: 12th April
Final Stage interviews: 22nd April
Please complete the screening questions and press apply to send your CV.
The client requests no contact from agencies or media sales.