Client Manager Jobs in Birmingham

NST Client Advisor (Birmingham)

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​The Forces Employment Charity offer a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

Job Role:

The role of the Support Team Client Advisor is to deliver the Forces Employment Charity support centre functions for the programme.

This position is full-time, 35 hours per week with a salary of £23,100. The successful candidate will be based in Birmingham at our Central Support Office, reporting to the Support Team leader and Support Centre Manager​

Specific Responsibilities:​

• Make first contact with Veterans referred within 2 working days and complete initial registration
• Upload client information to case management system
• Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System
• Support co-ordinator to engage with the veteran after initial assessment
• Support Veterans to obtain proof of Service and sign required consent forms
• Record all interactions with Clients and other stakeholders accurately on the Salesforce case management system.

​Person Specification:

The successful applicant will have an impressive track record of delivering high quality support, advising individuals with written and telephone communication. Experience of business administration in particular the use of databases and customer management systems to accurately record data is needed for this role.

To apply, please submit your CV and cover letter by Midnight 28 March 2025. Interviews will be taking place the week commencing 7 April 2025.

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​The successful candidate must be a resident in the UK for over 5 years and will be required to undertake Non Police Personnel Vetting Level 2 and an Enhanced DBS clearance. #LI-DNI

We are seeking a skilled relationship manager who can create an exceptional experience for our high-value partnerships and play an essential role in our dynamic corporate Partnerships team. Join us in driving outstanding results and making a meaningful impact as we work towards our RoSPA mission. Our efforts focus on preventing accidents, emphasising home safety, health and safety courses, road safety, and workplace health and safety.

Location: Hybrid with regional travel (must be able to commute to the Birmingham HQ twice a week)

For over 100 years, the Royal Society for the Prevention of Accidents has worked to create a safer society and prevent accidents which needlessly kill, injure and maim thousands of individuals each year.  We have grown in to a uniquely, well-rounded safety charity with an increasing global influence necessary to drive change in the modern world and strive towards our vision of an accident-free world.

As a part of RoSPA’s Partnerships team, you will play a vital role in helping to achieve this by driving growth with UK based and international organisations.

So, are you …?

• An experienced Partnerships Manager, or similar, looking to branch out
• A good communicator both written and verbal
• Committed to promoting high standards of service and advice
• Passionate about the life-enhancing and saving potential of health and safety

As a Partnerships Manager, you will:

• Lead the creation and delivery of compelling proposals to prospective partners.
• Develop persuasive pitch materials to effectively present partnership opportunities to potential clients.
• Close deals by identifying opportunities, addressing client needs, and offering creative solutions.
• Establish and maintain relationships with new partners to expand the business network.
• Build long-lasting relationships with existing partners, ensuring continued collaboration and growth.
• Identify and seize opportunities for mutually beneficial partnerships, exploring creative solutions that align with both parties’ objectives.
• Represent the company at external events, conferences, and meetings to build brand awareness and attract new partnerships.

Do you have …?

• An ability to build productive relationships with existing and potential clients
• A recognised relevant sales qualification
• A background in managing partnerships or strategic relationships

If so, we can offer you:

• Stable and long-term employment, with a leading name in the safety sector, enjoying an unrivalled reach and reputation
• The opportunity to join a committed team, and to contribute to a life-changing charitable mission
• Opportunities for training and professional development to help build your career in communications
• Salary sacrifice benefits: (including pension scheme, holiday purchase, Bikes2Work, car leasing scheme and Workplace Nursery scheme)
• Wellbeing: GP line, Health Cash Plan (including Employee Assistance Programme and gym/spa discounts), hybrid working, 25 days’ leave plus bank holidays (increasing with service), office shutdown over Christmas break, long service awards
• Free parking in central Birmingham location and interactive staff days. 

The RoSPA values:

• Respectful
• Open and Independent
• Staff Empowerment
• Prevention in Proportion
• Able and Ambitious

We believe in these qualities and hope that you will identify with them.

Closing date: 25th March 2025

If you are interested in applying for this role, please visit our company website RoSPA and submit a copy of your CV and a letter summarising your suitability and available start date.   

Applicants should be aware that RoSPA may undertake searches on relevant social media websites as part of the selection process.

RoSPA is committed to ensuring equality, diversity and inclusion towards all applicants, and eliminating unlawful discrimination.

An exciting opportunity has arisen for a part-time Account Manager to join a fantastic Tutoring Agency.

Location: Remote (will need to come to London initially for training)

Salary: £40k pro rata (£24,000)- 3 days per week.

Key responsibilities include speaking with prospective clients/parents, identifying their needs and then liaising with tutors to match requirements.

The Account Manager needs to be able to build rapport quickly and easily with parents. They also need to be able to discuss and advise parents on London independent schools and the exam process for 7+, 8+, 10+, 11+ exams, so knowledge of the independent sector and how the exams work is essential. 

This position would suit someone  with experience working in admissions at a school or account management in a tutoring agency. However, you could also be the parent of children in the independent sector in SW London or someone with a sales/ client management background.

If this sounds like you and you’re keen to hear more, please do get in touch ASAP!

 Please note, CVS are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC) we develop, promote and oversee nationally recognised standards for cyber security, in support of the UK Government’s National Cyber Strategy to make the UK the safest place to live and work online.

The UK Cyber Security Council also offers organisational membership, which is open to all organisations that share an interest in promoting, supporting, and developing the cyber security profession.

About the role:

The Quality and Performance Manager will be responsible for cultivating a culture of excellence, emphasising high performance, quality, and compliance to exceed targets across the external licensed bodies. In this role, you will utilise your skills in stakeholder management, influence and coaching to enhance performance within the licensing area.

Your primary focus will involve collaborating with key stakeholders to ensure the seamless and efficient delivery of the professional registration process, tailored to meet the specific requirements of our users and participants. You will drive continuous improvement and promote best practices. A pivotal aspect of this position involves identifying performance challenges and effectively motivating and managing organisations and their teams to find solutions and elevate performance levels.

The ideal candidate will excel in building relationships and communication, maintaining productive cross-contractual and interdepartmental relationships with key stakeholders across different organisational levels to optimise performance.

Collaborating closely with external partners and the internal professionalisation and wider Council team, you will enhance and streamline performance by identifying, developing, and assisting in the implementation of innovative and impactful solutions. This role is centred around achieving results, requiring exceptional management and decision-making skills that can be applied to the intricate operations of complex licensed contracts.

To support these responsibilities, the role holder should possess knowledge and experience in reporting, analytics, data management, budgeting and enabling comprehensive and robust performance optimisation. Through ongoing performance analysis, you will provide guidance to licensed bodies to address and mitigate performance, quality, and compliance concerns while identifying key areas for improvement, ultimately establishing a proactive approach to managing performance related risks.

The role holder will need to work closely with the Head of Professionalisation to ensure updates, best practice and areas for improvement are communicated effectively and in an impactful way both internally and externally. It is expected that you will attend a range of external and internal events and initiatives to help raise the profile of and work of the Council, support pipeline growth and grow demand. 

Main Duties and Responsibilities

Quality

· Develop, implement, and manage quality practices that meet the requirements of the license, as well as requirements set by Government (NCSC and DSIT) to ensure that processes and procedures are compliant. 

· Manage and improve the quality framework that delivers an excellent standard of assessment, ensuring that the outcomes are exceeded and improving applicants’ experience. 

· Take a lead role in developing the Councils approach to understanding and measuring quality and outcomes through the whole professional registration process being administered by licensed bodies. Highlight areas of improvement, identify solutions and put plans in place,

· Develop a community where good practice can be shared. 

· Be responsible for ensuring all relevant individuals are added to the professional register in a timely manner and communicated to appropriately by all parties

· To manage the day-to-day relationship with external partners and stakeholders, deal with any queries in a timely manner. 

· Research, build and embed a feedback system to contribute to continuous improvement

· Work with the Director of Finance and Operations to ensure that payment structures are in place and undertake monthly reconciliation

· Ensure a robust moderation processes and plans are in place, work with the Technical Advisory Panel members and chairs to ensure members are aware of moderation support needs, complete them within agreed timescales and provide timely feedback to licensed bodies.

Performance

· Responsible for the performance management of contracts, ensuring internal and external reporting requirements are adhered to, KPI’s are set, managed and continuously reviewed and reported to LT.

· Oversee all renewal and extensions for client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing. 

· Managing audit requirements in relation to the contracts, including preparing documentation, coordination, addressing findings and maintaining records.

· Working with various internal and external partners to identify and define solutions for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

· Work with the marketing and comms lead to ensure that Marketing and comms plans meet the requirements of the license, and that the Council strategy is aligned to support. 

· Work with the events and membership co-ordinator to highlight opportunities for collaboration with stakeholders and partners that will support Council strategic objectives. 

 

General Responsibilities

· Lead on workstream as guided by Head of Professionalisation and in collaboration with Professionalisation team members

· Manage key risks and follow escalation process when necessary

· Ensure there is cohesive and aligned work with colleagues within the organisation

· Maintain open and effective communication with internal and external colleagues

· Prepare status reports as required for the Head of Professionalisation

· Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties

· Represent the Council in stakeholder meetings and external events

· Represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.

· Work from a positive, growth mindset to solve issues and problems that may arise and to adhere to the organisation values

· Carry out such tasks as the COO/Head of Professionalisation may from time to time deem necessary for the effective and efficient functioning of the Council

Person Specification:

Essential:

Experience

• Experience with self-assessment process and Quality Improvement plans
• Experience of creating cultures that embody positive change, continuous improvement and equality
• Experience of managing a supply chain including setting and achieving KPIs and contract conformance
• Management experience and understanding of contractual and performance management with the ability to deliver results
• Experience of successfully delivering an outcome-based contract
• Experience of driving performance, identifying areas of concern and implementing projects for performance improvement

Skills, knowledge and qualifications

• Clear understanding of the purpose of professional registration and associated processes
• Strong interpersonal skills, ability to negotiate and influence a wide range of stakeholders
• Excellent communication skills with the ability to communicate clearly and effectively
• Ability to analyse a range of data from a range of sources to develop insights and support decisions
• Ability to respond quickly in a fast-moving environment, and make key decisions aligned to business goal

Personal Attributes & Approach

• Commitment to a registrant-centred approach
• Confident, positive and hard-working team player – happy to go above and beyond
• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines
• Excellent IT and digital skills including Microsoft 365
• Ability to work on own initiative, as well as in consultation and negotiation with senior managers and other stakeholders as required
• Commitment, determination and resiliency

Desirable:

· Relevant QCF Assessor Qualification – e.g. D32/D33/A1/CAVA/TAQA Assessor

· Relevant Internal Verifier/Internal Quality Assurer qualification – e.g. D34/V1

· Previous audit experience

· Demonstrated success in producing efficiencies/increased outcomes against target

· Significant operational management experience

Next Steps

Deadline for application: Friday 28th March 5pm

Interviews: w/c 7th April or w/c 21st April

Start date: As soon as possible

It is an exciting time to be joining Engineers Against Poverty (EAP) with the organisation growing in its impact to improve infrastructure transparency, advocating for greater openness and integrity in climate finance, and promoting our work on green cities and infrastructure.

EAP is a leader in infrastructure and international development with strong links with development agencies, government and industry. We develop research, policy and practice in infrastructure investment, labour standards, climate change, transparency and accountability and local content in line with our mission to help reduce poverty.

The appointee will also take on for the same role for CoST, the Infrastructure Transparency Initiative – a transparency, participation and accountability programme which operates in 20 countries and for which EAP hosts its International Secretariat. 

As Senior Finance Manager you will be responsible for the financial management and reporting of the organisation. You will also lead on the charity's year-end accounts ensuring that financial statements are prepared in line with the latest SORP requirements and liaise directly with the organisation's external auditors.

You will be an experienced finance professional with at least 5 years’ experience in a finance or accounting role (including at management level) and ideally in a not-for profit organisation. You will possess qualification or part-qualification in AAT/ACCA/ACA/CIMA with knowledge of UK charity accounting. You will show high levels of initiative, an ability to work with minimum supervision across a varied workload, and possess strong communication skills. Further detail on requirements of this role in the attached job pack.

Key responsibilities include:

• As a member of the senior management team, you are responsible for the management of the financial systems including producing, maintaining and managing budgets and financial management reports (including management accounts, preparation of annual accounts and other statutory reports)
• Ensure compliance with corporate and charitable law, and ensure that financial systems comply with statutory and other requirements (e.g. SORP)
• General finance management such as ensuring financial management policies and procedures are up to date, assist in the preparation of financial proposals and bids, and other responsibilities that may be required to meet the needs of the organisation.

We are a flexible employer and are happy to discuss flexible working arrangements with potential candidates. We are an international team and this is a fully remote role (with travel and in-person attendance required at meetings a few times a year likely in London, UK). We encourage applicants from a diverse range of backgrounds.

Our Helpline Services Manager will oversee and be responsible for the ongoing Service delivery of Cruse’s first tier of support to bereaved people across England, Northern Ireland and Wales. You will join dedicated and passionate team. This includes our Helpline Telephone Support, and Email Services. 

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 21st March 2025, We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 28th March 2025, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

If you are experienced in working with people with disabilities and are looking to utilise your skills at a national assistance dog charity, this could be the role for you.

Canine Partners’ mission is to change the lives of disabled people using expertly trained dogs to
improve physical, emotional and social wellbeing.

To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a talented Disabilities Assessment Manager to join our dedicated Operations Team.

This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.

What you will do:

This unique role sits at the heart of our organisation, where you will manage applications from people with disabilities for Canine Partners’ dogs. Your role within the applications team is pivotal to the journey for those applying for an assistance dog. Using excellent communication skills, you will manage all applications for Canine Partners' dogs from initial contact, through to assessment and decision making, ensuring collection of adequate information regarding applicants to facilitate matching with the best suited dog.

Leading a small team, you will assess applicants, lead applications panel meetings, manage our communications with applicants, support, train and manage our network of contracted Occupational Therapists. You will also oversee any reopening of our waiting list, ensuring a fair and transparent process. Working collaboratively across our operations team, you will assist our dog training and partnership teams to establish how best to support our applicants and partners throughout their application and subsequent time with our amazing dogs.

This is a fantastic opportunity to work with a wide range of people with varying conditions and disabilities, alongside our specially trained dogs. No day is the same and is perfect for someone who wants to support our clients during a key part of their journey.

What we’re looking for:

• Understanding of human disabilities and associated care needs.
• Experience in training, teaching, instructing or guiding others of all abilities.
• Highly effective interpersonal skills, using empathy and understanding to interact with a wide range of people.
• The ability to have difficult conversations and make challenging decisions.
• Physical ability or knowledge on handling large breed dogs (training can be provided).
• People management skills.
• ICT skills (MS Office etc.)
• Willing and able to learn Canine Partners’ dog handling methods and learn how to instruct beneficiaries in this handling.
• Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.

We can offer you:

• 33 days annual leave allowance (inclusive of bank holidays)
• Salary exchange pension scheme (matched up to 5%)
• Charity (occupational) sick pay
• Life assurance
• Wellbeing portal
• Employee assistance programme
• Free on-site parking
• Dog friendly offices
• Flexible working hours
• Mileage expenses (45p per mile)

This role can be delivered remotely from home; however, it is essential for you to have the ability to travel in line with the requirements of the role (including travel to some remote locations). Regular travel includes spending time at our National Training Centre in Osgathorpe, Leicestershire (approx. every 2 to 3 weeks) with some national travel (South England, Scotland) to conduct assessments. Claimable expenses for business travel as required. We will provide a laptop and mobile phone for use in the role.

If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.

Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications. 

We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.

Location: Homebased with regular travel
Job Type: Part time, 22.5 hours (3 days per week, flexible but must meet the needs of team and clients)
Contract Type: Permanent
Salary: £33,533 - £36,500 FTE (£20,119.80 - £21,900 pro-rated) per annum

You may also have experience in the following: Disability assessment, occupational health, Support dogs, Guide dogs, Disability support, Disability coordination, Dog Handling, Canine support, occupational therapy.

REF-220 090

Remote – Regular travel to the Capacity office in Liverpool, Local Trust office in London, and 3ni work in the north east, as well as client offices across the country and other sites as needed. Out of hours travel and stays away from home are therefore a feature of the role.

Closing date: Midnight, Sunday 23rd March 2025

In this role, you’ll be shaping the future of 3ni by driving forward core components of our programme. Your main focus as Senior Practice and Delivery Manager will be leading the development and delivery of our brand new consultancy offer.

3ni is a new social value partnership, bringing together policy and practice to transform neighbourhoods across the country. At 3ni, we believe that community regeneration starts from the ground up. Through research, policy and events, the national network for neighbourhood improvement, is sharing and shaping the best and next practices and helping disadvantaged communities rebuild. 

The Role

The to-do lists you write and the skill sets you engage will vary. One day you might be scoping and delivering 3ni’sresearch programme, the next devising plans for growing our membership and the next working closely with our Operations Director to develop, refine and execute our business plan. You’ll also play a key role in iterating our innovative diagnostic tool Discovery, using cutting-edge data to support us to engage our key audiences. You’ll not only help us to get new partners on board, but also play a key role further engaging our existing ones, making sure they stay connected to the work we do. You’ll build strong and trusting relationships that enable us to deliver our consultancy work, securing credibility, influence and impact for our work responding to challenges facing some of our most disadvantaged communities.

What we need

You’ll be as happy in the world of policy and strategy as you are in the day to day reality of practice and delivery and can see the big picture as well as having an attention to detail and the highest of standards when it comes to producing content.

• You’ll be dealing with numbers and often complex data, and are as comfortable being immersed in spreadsheets to put together the budget and costs for a project as you are checking the interdependencies whilst putting together a GANTT chart and project management plan.
• You are a proficient and accomplished communicator. You’re as at home with the written word as you are talking through the key points of a presentation.
• You are an experienced, entrepreneurial and proactive thinker, designer and doer, who can bring creativity, critical thinking and business development skills to the role as we work together in a small 3ni team, as part the wider Capacity organisation, and with the broader ecosystem of partners.
• You’re great at mastering a brief. You’re happy wading through research reports and datasets, and are able to use your brilliant analytical skills to get to the heart of the matter and obtain the key insights and information relevant to our work.

See our job pack for a full details.

The extras

• For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.
•  2 Capacity bank holidays per annum.
• Flexible working (including majority working from home).
• Free eye-tests, vouchers for glasses.
• Scottish Widows Pension Scheme, matched up to 6%.
• Funded health support including counselling, physiotherapy etc.
• Holiday buy-back scheme (up to 5 per annum).
• Team days and socials. Free lunches (yes there is such a thing).
• A great team to work with (but we would say that).

For further information please visit our portal via the apply button, where you can download our job pack and apply!

Closing date: Midnight, Sunday 23rd March 2025

Diversity Statement

At Capacity, we believe that public services should be people-centred, inclusive and accessible to everyone and our commitment to Diversity, Equity, Inclusion and Belonging (DEIB) is at the heart of this. To uphold these values, we only accept applications through our application portal. This allows us to provide a standardised process where candidates are evaluated on merit. We have implemented measures to remove unconscious bias from our process while maintaining accessibility by continuing to support a range of application formats. We are committed to continuously improving this process and welcome any feedback.

This role is an opportunity for a Solicitor to join a large team of twelve, with no line management responsibilities.  This is a fast paced in-house legal team which works on a broad range of matters. The successful candidate will be required to provide legal advice across areas of law including but not limited to contracts, procurement, charity, litigation, insolvency, subsidy and state aid, debt recovery and public law.

In addition to providing substantive advice, the role requires a solicitor to be able to research and upskill on new areas of law very swiftly. Further, it is expected that the solicitor will use his or her legal knowledge to improve the Fund’s internal processes and precedents, and ensure that the Fund complies with statutory and regulatory frameworks at all times.

The bulk of the solicitor’s workload will consist of autonomous matters and legal queries. These will need to be answered in a timely manner. Further, the solicitor will also work on larger scale projects where the opportunity arises.

Experience working in a fast paced in-house or private practice environment would be ideal, as would experience dealing with a range of clients, and experience with public law or public bodies. Knowledge of debt recovery/litigation and state aid/subsidy law would be beneficial, as would experience gained in the UK.

Interview Date: We will complete shortlisting 17th and look to interview 19th and 20th March 2025. Interviews will be conducted via MS Teams

Location: Can be based anywhere in the UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

On application, please align your supporting statement to the criteria below

Essential criteria

• UK qualified solicitor, barrister or equivalent
• At least two years’ relevant experience in private practice or in-house legal in a medium/large sized organisation
• Excellent attention to detail and good drafting and negotiation skills
• Good communication and client management skills
• Ability to manage multiple demands and priorities with good organisational and time management skills
• Ability to quickly grasp new legal concepts
• Team player with excellent interpersonal skills
• Ability to use your initiative to proactively improve ways of working

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

Location: Covering the North Yorkshire area, you must live in this area or within easy commutable distance.

Hours: 36.25 per week, spread across 5 days, between the hours of 8am–6pm

Reporting to: Regional Case Manager (North)

Working pattern: Remote work with frequent travel required. You will be required to deliver a face-to-face support service to clients in their own home or safe meeting place within North Yorkshire.

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year)

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent I.T skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution! 

National Advocacy & Support Service Manager

About the Advocacy & Support Manager role

You will join a team managing Galop’s specialist advocacy services, providing support to LGBT victims and survivors of abuse and violence in the UK. This role holds the responsibility of the National advocacy & support team, you will be responsible for the line management and operational management of the advocacy & support service across the UK. You will work within the advocacy management team to deliver advice, support, and advocacy to thousands of LGBT victims and survivors of interpersonal abuse and violence each year.

You will remotely manage a team of specialist advocates and caseworkers that are based across the UK, providing needs-led support, information and advocacy to LGBT survivors of a range of violence and abuse. You will work with the Head of Advocacy and Support and other Advocacy and Support managers to ensure that survivors have access to timely, tailored support, while maintaining a high quality, consistent service, with a specific focus on remote support.

You will have an in depth understanding of violence and abuse that LGBT people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community and acting as a key Galop representative within a national landscape.

You will be responsible for ensuring that data collected about the service is consistent, thorough and appropriate in order to use for reporting, bid writing and evidencing the service provision offered. You will develop and maintain relationships with stakeholders and ensure that the service is effectively demonstrating its impact. You will work with the Head of Advocacy and Director of Services to develop bids for new or continued funding for frontline services.

For more information on this role please download the attached job description.

Location: This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK.
Hours: Full Time (35 hours per week)
Contract: Permanent
Line manages: Advocates and caseworkers
Reports to: Head of Advocacy and Support
Salary: £36,590.97 - £39,743.06

Closing Date

Applications should be submitted by 10:00am on 1st April
First round interviews will be held 10th April

REF-220289

This is a one off opportunity to work for one of the most amazing charity communities….the family of Air Ambulances. The role is home based and while we say full time we have a strong track record of offering flexibility to the right candidate. While experience of events is desirable if you have experience elsewhere and can demonstrate the transferability of these skills then we want to hear from you. 

Air Ambulances UK

Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day. See our website for more information.

Purpose of Post

The Membership and Events Lead will play a pivotal role in our membership programme and the events calendar that supports our membership offering. Working alongside the Membership and Events Manager the post holder will deliver the membership engagement strategy, help to recruit and retain new members and work on AAUK events.

Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at sector specific exhibitions. The current membership portfolio includes local air ambulance charities, air ambulance suppliers and other key stakeholders who support the air ambulance community.

Key Responsibilities

Events

· In collaboration with the Membership and Events Manager and the wider team, work towards the successful delivery of a calendar of events, taking ownership and accountability of any assigned events.

· Help to develop the sponsorship pipeline for key events in collaboration with other key members of the Income Generation team to ensure all opportunities for sponsorship are maximised.

· Conduct research and planning for UK events, covering areas such as venues, suppliers, routes and risk assessments.

· Assist with the management of finances for assigned events, negotiating best rates with suppliers, placing orders and processing invoices.

· Lead on selected events and work effectively with colleagues on project groups to deliver successful events. Prepare event briefs and support with marketing materials.

· Project management of other AAUK events and attendance at other relevant stakeholder events.

· Acting as a point of contact for when required to attend stakeholder events.

Membership

· Serve as the primary point of contact for active members and prospects, building and nurturing long-lasting relationships.

· Create and manage a membership pipeline. Steward, and pitch to prospective new members from this pipeline.

· Effectively promote membership benefits and ensure they are utilised across the membership.

· To assist in the running of AAUK knowledge sharing and networking forums.

Members Hub

· Produce and manage engaging content for members on the AAUK Membership Hub.

Other

· Be flexible and carry out any other associated duties that may arise, develop, or be assigned.

· Report and present to the AAUK Board when necessary.

· Support and promote diversity and equality of opportunity in the workplace.

· Comply with legal requirements for income generation general activities including GDPR, The Fundraising Code of Practice and others.

Essential Skills

• Experience with strategic event planning and execution

• Proven experience in account management, sales, customer success or a client-facing role

• Ability to engage, motivate and inspire key stakeholders.  

• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously

Desirable Skills

• Experience of working within a membership organisation, charity or similar.

• Ability to identify, build, and manage a pipeline of diversified leads from various channels.

• Excellent presentation skills, particularly at senior executive levels.

Location: To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South West area.

Deadline for applications: 16th March (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Late March

Start date in role: Late April / early May 2025

 Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

 Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

 Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

 Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.

 What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

 Specifically seeking candidates with:

- frontline support service experience

- a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)

- experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.

- research and advocacy skills – you will reach out to other organisations to support your cases where required

- competent IT skills for remote work

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

About us

Foxglove is a litigation and campaigning nonprofit that exists to make the use of technology fair. When governments and major tech companies use technology to abuse their power, we investigate, litigate and campaign to make it right. 

Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI.

Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We fight to reduce these anti-democratic behemoths’ size and power and we challenge them for abusing their workers. We also work to ensure public bodies use data and algorithms openly, fairly, and legally. 

We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We helped launch Africa’s first content moderators' union and are urging UK and EU regulators to halt Big Tech’s maneuvers to hoover up generative AI as it has the rest of our online world. We have forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A level students, forced the government to pause the NHS Data Grab and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.

We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and impacted people. 

About you

You are an experienced lawyer with a strong interest in using the law to hold governments and companies to account. You understand change doesn’t only take place within the walls of the court and that movements only succeed when they’re inclusive, making as many people as possible see they have a stake in these issues. You are a self-starter with the initiative to find opportunities, but the team-spiritedness to contribute to a shared goal and celebrate others’ work. If that’s you, and the Foxglove mission excites you, we would love to hear from you.

The role

The post holder will be responsible for managing Foxglove’s legal team and legal work. You will drive forward a range of cases, including the development of case theories, investigating and collecting evidence, drafting correspondence, evidence and submissions. You will also be responsible for coordinating and managing external legal teams. UK and international travel is required. 

Key responsibilities include, but are not limited to:

Case Development and Management

• Listen to affected communities, unearth issues caused by tech injustice, and come up with innovative legal solutions.
• Build and maintain relationships with impacted community members, unions, other lawyers, experts, co-counsel, intervenors, civil society organisations and the public.
• Draft and comment on technical and legal documents and correspondence.
• Effectively work with the co-Executive Director to implement Foxglove’s legal strategy
• Manage and supervise the legal team.
• Lead evidence gathering.

Compliance and Risk Management 

• Manage court deadlines and time limits where applicable.
• Ensure regulatory compliance in all aspects of your work and our cases.
• Always maintain the strictest standards of client confidentiality. 
• Always maintain the strictest concern for and awareness of data protection and Foxglove policies.
• Keep up to date with the global litigation landscape concerning tech justice.

Other

• Help ensure communities’, workers’ and affected individual’s voices are heard in our campaigns, communications and advocacy work.
• Contribute to social media posts, blogs and op-eds. 
• Speak to the press about Foxglove’s cases as required. 
• Contribute to the development of materials for advocacy purposes including video or audio testimony, photographs etc.
• Other ad hoc tasks as required.

Person Specification

Essential 

• A strong interest in using the law to hold government and companies to account. 
• Qualified lawyer in any jurisdiction with at least senior legal experience. 
• Ability to learn new areas of law quickly and develop new areas of work.
• Demonstrable knowledge in conduct of cases from initial advice through to trial.
• Relevant experience in analysing complex factual and legal situations and helping to advise clients in accordance with their aims.
• Experience in dealing sensitively with clients and experts. 
• Experience in working on complex matters, which require analysis of large amounts of documents and data.
• Excellent communication skills, demonstrated by ability to communicate accurately, clearly and concisely, both verbally and in writing. 
• Excellent time management skills demonstrated by ability to organise and prioritise a complex workload and work to tight deadlines.
• Experience in working and contributing to a team environment.

Length and Salary

The role is permanent. The annual salary is £70,075 per annum less any required deductions for income tax and national insurance. 

Our team works remotely, and this role can be based anywhere. We would prefer you to work within or close to UK office hours, but this is flexible. Our team travels every two months for team days and twice a year for team retreats. This role will include significant UK and international travel.Only candidates with the right to work in their location will be considered.

How to apply

Please make your application via the link to Applied provided by 9am on April 22 (please disregard Charity Jobs' deadline), answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in mid to late-May for selected candidates.

Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech-justice organisation, we ask the same of our candidates.

Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website.