Client Service Manager Jobs in Hammersmith, Greater London
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.
The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.
This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Managing a small advice team, ensuring the quality of the advice provided.
- Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
- Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
- Creating a positive working environment in which equality and diversity are promoted and staff can do their best.
Quality and service delivery
- Leading the welfare advice services, including contributing to possible future expansion.
- Maintaining a small personal caseload (approximately one day’s work per week).
- Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
- Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
- Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
Operational support
- Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.
For more information about the role and who we are looking for, please see the attached job pack.
Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).
WHAT DOES BIAS DO?
BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.
To apply, please submit a CV and cover letter (max. 1500 words). Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, with supporting examples.
We encourage candidates to apply as soon as possible as interviews will be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About us
REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.
REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.
With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.
REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.
The Role
The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.
This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.
We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.
About You
We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.
To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.
You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.
Terms & Conditions
Place of work: Fully remote, with occasional 2/3 nights away for year-round events.
Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.
Salary: £35,000 – 40,000, dependent on experience
Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.
To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications.
Please attach a personal statement ( no more than 2 pages long) outlining how you meet the Job Description and Person Specification.
Candidates who fail to follow the instructions will automatically be screened out of the selection process.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
About First Give
First Give is a national charity that inspires young people to make a difference to the causes they care about. We do this through working in partnership with secondary schools, providing a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc.) in support of them.
At the end of each programme, a celebratory School Final is held at each school, where teams representing each class deliver presentations about their projects. The class considered to have engaged the best with the programme secures a First Give grant of £1,000 for their chosen charity. By the end of the programme, however, the whole year group will have given back meaningfully to their local community. We currently work in partnership with about 200 schools every year across England and Wales.
Our vision is for motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:
- Altruistic
- Inspiring
- Empowering
- Collaborative
- Professional
Programme Manager role
Programme Managers are responsible for coordinating the delivery of the First Give programme in up to 60 schools. We are seeking a motivated and enthusiastic candidate to join our team of Programme Managers.
Programme Managers support our schools to deliver the programme, engaging approximately 35,000 young people in social action for local causes. The schools this Programme Manager will work with are based in Wales and the West of England, plus some schools in London and the South East.
- Contract: Full time, fixed term maternity cover, approximately 11 month contract. 37.5 hours per week (9am-5.30pm but with occasional early starts and late finishes dependent on events and school visits).
- Salary: £32,000 – 34,000
- Location: Working from Wales-based home, with regular travel to schools in Wales and the West of England. Travel to First Give’s London office in West Hampstead and other locations in England and Wales for team meetings will be required, approximately once per month.
- Reporting to: Head of Programmes
- Contract start: 19th August 2024
Key responsibilities
All Programme Managers have the following as ‘core’ responsibilities, to ensure the successful delivery and management of the First Give programme in schools:
- Manage relationships with teachers and school leaders to deliver the First Give programme
- Manage programmes using Salesforce
- Attend school Finals and other in school events
- Deliver First Give events (Assemblies, Workshops and Finals) where required
- Renew schools onto the programme year-on-year
- Support recruitment and management of school facilitators as appropriate
- Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
- an introductory Programme Call with the Lead teacher;
- delivering a briefing to class teachers;
- responding to queries via phone and email;
- booking in First Give facilitated sessions
- Collect data for monitoring (student surveys; case studies; teacher surveys)
- Recruit a minimum of one judge per School Final from the wider community
- Actively raise the profile of First Give across Wales and the West of England, creating opportunities to attend networks, promote programmatic offers and develop new school partnerships or funding opportunities
- Some activity to recruit new schools to the programme, including seeking referrals from existing partners and delivering onboarding meetings
In addition to core responsibilities, Programme Managers have ‘Additional Responsibilities’ which make up part of their role and objectives. These Additional Responsibilities are flexibly assigned across the staff team based on the needs of the organisation and caseloads. Examples of Additional Responsibility areas include monitoring & evaluation; facilitator recruitment and training; communications; resource design; Youth Advisory Group oversight.
This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.
Safer recruitment
Safer recruitment and safeguarding is of paramount importance to us as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.
Person Specification
Essential
- Passionate about young people and their potential to drive social change
- Experience developing strong relationships across a range of stakeholders
- Experience managing and supporting a large case load of “client” relationships
- Experience of working with young people in a secondary school setting
- Superb organisation and prioritisation skills
- Ability to project manage
- Confident, experienced and engaging public speaker, presenter and facilitator
- Excellent communication skills (both written and verbal)
- Excellent attention to detail and high standards
- Proactive, independent worker able to work well alone and as part of a team
- Flexible and adaptable to the needs of a scaling organisation
- Full, clean driving licence
Desirable
- Experience of working in a small, decentralised organisation
- Experience of developing learning resources to achieve specified outcomes and/or programme design
- Experience coordinating freelance staff
- Experience planning and delivering training
- Experience of supporting a youth voice group, ensuring their voices are amplified
- Familiar with Salesforce
Why work for First Give?
First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:
- 25 days of annual leave plus bank holidays, excluding bank holidays
- Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
- As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
- Access to Health Assured (health and wellbeing) Employee Assistance Programme.
- Multiple team socials throughout the year.
- 5% employer matched pension contributions.
The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.
Application process
Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application).
- Application closes: Friday 31st May, midnight
- Interviews: Wednesday 12th June, in person, in Cardiff
- Start date: 19th August 2024
To create opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care abou
The client requests no contact from agencies or media sales.
Placement Manager
£35k p.a. FTE part-time (2-3 days a week)
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for a Placement Manager to join our enthusiastic and friendly team. Help Counselling Centre is a small Mental Health charity providing one-to-one counselling, both in person and online. We are also a well-established training placement provider for trainee counsellors and psychotherapists studying with prestigious training providers in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
Reporting to the Help Director, the job is to ensure the smooth and effective running of the training placement process in line with BACP requirements.
This will include providing clinical support and expertise to the Help Director; managing and assuring the quality of the counsellor recruitment process; handling counsellor issues; overseeing weekly client allocations and reallocations; handling queries and managing relationships with clients, counsellors and supervisors; reviewing and enhancing clinical policies.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
· Provide clinical support and expertise to the Help Director as required.
· Manage and oversee process of new counsellor recruitment, ensuring all new counsellors are interviewed and vetted against a suitable set of standards and controls.
· Manage paperwork required by Training Organisations in relation to Trainee Counsellors at the beginning and during their placement.
· Being available to support Trainee Counsellors on clinical placement with Help.
· Manage the Cause for Concern’ procedure with Trainee Counsellors and Supervisors as and when they arise. This will include ensuring appropriate record-keeping and taking appropriate action to ensure counsellors are working safely and within the BACP ethical framework.
· Provide a point of escalation for client, counsellor or supervision queries.
· Manage and oversee weekly client allocations and reallocations.
· Manage any queries raised from Assessments and manage any declined clients
· Assist in the periodic review and creation of appropriate clinical policies and procedures. Provide input into policies and procedures based on changes to best practice guidelines issued by professional bodies.
The Candidate
Education & experience: Counselling or Psychotherapy Qualification, BACP or UKCP professional membership, 3-5 years' post-qualification experience. Experience of working within a training environment within the same industry highly desirable.
Skills:
· Excellent facilitation.
· Strong task and time management.
· High standard of verbal and written communication skills.
· Highly organised.
· Ability to provide challenging feedback to others, managing and responding professionally and appropriately to conflict and risk.
· Interpersonal and influencing skills, especially the ability to engage with counsellors.
· Stakeholder management.
· Adaptability.
· Analytical and problem-solving skills
· Knowledge of MS Office suite and ability to learn new systems quickly.
· Working understanding of HR-related policies and procedures including EDI and working with competency frameworks is highly advantageous.
We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.
Churches Conservation Trust is the national charity protecting historic churches at risk, ensuring they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects. You will lead on all capital, conservation and maintenance, programmes in the region.
You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across the region, but not exclusively, it is essential you have a full driving license.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
If you have any questions, please contact us.
The closing date for receipt of applications is 8am on Monday 17th June 2024.
The interviews will take place in Northampton on Tuesday 25th June. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment, enthusiasm and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, this could be the role for you. SHP Islington Complex Needs services have a full time Project Worker Complex Needs position (Milton House) and a part-time Project Worker Complex Needs (Ashley Road) position available.
About the role:
SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 10,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.
We are seeking experienced and highly motivated staff members for our Complex Needs Accommodation Service. The role will require you to work alongside the Regional Services Manager , to provide a high level of support to these clients at our Ashley Road and Milton House projects.
You will be in a specialist role designed to work with people with complex support needs relating to: mental ill health, physical health & substance use needs. You will also play a key part in reducing the risk of re-offending, liaising with external professionals, preventing homelessness and promoting the independence and social inclusion of these clients.
The working rota for this post is Monday - Friday. (no weekend shifts) and a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm)
About you:
- Previous experience of working with people with complex support needs.
- Ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health, social care and criminal justice sector.
- A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 2nd June at Midnight
Interview date: 12th-14th June
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
North Surrey Domestic Abuse Service (NSDAS) is a charity that
- has supported anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom & Ewell for over 20 years
- we provide free confidential and independent advice, skilled practical help and ongoing emotional support and information. We have supported 966 clients and their children
- we are a member of Surrey Domestic Abuse Partnership (SDAP)
- we take a strengths based, needs led, trauma informed approach to build resilience and foster independence
Our Benefits include:
Pension, free eye test, employee assistance programme, clinical supervision, flexible working, length of service and birthday recognition
Key aspects of the role:
- Develop NSDAS strategically with CEO and our Surrey Domestic Abuse Partners
- Responsible for running of Outreach Service
- Work with CEO to ensure smooth running of the service
- Work with CEO to undertake consultation with experts to develop future policy, practice and services
- Raise profile of NSDAS and encourage multi-agency and joint working
Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join our dynamic team as a Client Involvement Coordinator in Depaul UK, where you will play a vital role in supporting and empowering individuals on their journey towards independence.
About Us:
Depaul UK is UK largest youth homelessness charity dedicated to providing support and opportunities for young adults experiencing homelessness. We believe in creating a positive and empowering environment that fosters resilience and growth. Click the link for more information -
Role Overview:
Our Programmes and Client Involvement team work with a wide range of people across our regions, from those living in our supported accommodation services or staying in the homes of volunteers on Nightstop, to those accessing family support services, outreach activities or in schools. The team is committed to supporting everyone we work with move towards a more stable and secure future.
The Client Involvement Coordinator is responsible for ensuring that the people we work with have a say in their support and how their services are managed. As appointed post holder, you will ensure that the client voice is central to decision making at an individual, service and organisational level.
You improve the outcomes for clients, by effectively involving our clients in the design, development and delivery of their services and making sure their opinions are amplified across the organisation.
In addition, you will be responsibility for developing and overseeing our Client Involvement processes and structures, as well as driving forward a range of activities across our different services and regions.
Key Responsibilities:
- Be the point of contact for any client involvement requests, coordinating activities across the organisation and working with your manager to ensure initiatives are prioritised and kept on track.
- Design and develop resources, publicity materials, workshops and consultations, that actively promote client involvement at Depaul.
- Co-ordinate the monthly The Voice meetings, putting together the agenda and supporting clients and the Programmes Team to plan a calendar of meaningful, engaging and well-attended meetings.
- Co-ordinate a Client Involvement steering group with colleagues across the organisation, to monitor and review progress against the actions outlined in the client involvement strategy.
Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.
Kindly see attached job description for more information about this job opportunity.
What We Are Looking For – Person Specification:
- Significant experience working with young people and/or adults; skilled at building rapport, developing relationships and supporting young people to realise their potential.
- A strong track record of successfully engaging young people and/or adults with sometimes complex needs with new projects, programmes or initiatives.
- Strong relationship building skills and experience of working effectively across various teams; able to provide support and build the capacity of others to successfully engage and involve clients.
- Experience of carrying out risk and needs assessments, and planning activities, trips and events.
Note:
Applications submitted without a supporting statement and/or after the closing date and time stated will not be put forward for shortlisting. In addition, an enhanced DBS disclosure will be required for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.
Applications:
Please apply via the Depaul website only by Sunday 2nd June 2024 at 23:59, unless you have specific requirements for an alternative application submission. If you do, please contact the Recruitment team on .
We kindly request no contact from unsolicited recruitment or media agencies.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
Anna Freud have formed the first pan-London Alliance with Safer London, St Giles Trust, New Horizon Youth Centre, and The Mayor’s Office for Policing and Crime (MOPAC) to deliver the Children and Young People’s Violence and Exploitation Support Service (CYP-V&ESS). Please view the Job Pack for more information about the Alliance.
The Alliance Manager is pivotal in realising the Alliance vision of a future where all young Londoners, their families and communities – regardless of background – can thrive, live safely, and fulfil their potential, free from violence and exploitation. Through compassionate leadership, the Alliance Manager will establish and nurture a collegiate environment and integrated, single Alliance culture across the provider charities. Please view the Job Profile for the experience, knowledge and skillset required for this role.
Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). There will be a requirement to visit other Alliance sites, as and when required. Please view the Job Profile for locations.
Contract duration
Permanent.
Closing date for applications
Midday (12pm), Monday 20 May 2024.
Notification of interview
Shortlisted applicants will be notified no later than Tuesday 28 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held in June 2024 (exact dates to be confirmed).
How to apply
Please visitour Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.
Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.
As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.
Key duties
- Staff and volunteer management
- Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
- Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals
Service delivery
- Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
- Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
- Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
- Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
- Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed
- Update service level agreements with existing funders, and draft new agreements as needed
- Interact with clients as needed in a friendly and professional manner
Administration and Finance
- Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
- Line manage work of receptionist/administrative support worker
Fundraising and Marketing
- Help identify new funding and other revenue-raising opportunities
- Support the work of the fundraising sub-committee in preparing funding applications
- Work with trustees and external vendors to ensure CAW website is kept up-to-date
- Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
- Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
- Prepare monthly reports for the trustees on service performance
- Maintain good lines of communication with trustees on all operational matters
- Attend trustee board meetings as needed
Person specification
Essential criteria
- Minimum of 3 years’ experience in a managerial role
- Excellent verbal and written communication skills
- Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
- Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
- Strong attention to detail
- Experience preparing reports and compiling service statistics
- Ability to think strategically, to identify problems and devise effective solutions
- Ability to work on own initiative, within established practices and procedures
Desirable criteria
- Knowledge and experience of advice work
- Experience with fundraising
- Experience with financial management in the charitable sector
- Knowledge and experience of the local community and voluntary sector in Lewisham
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: 22.5 hours per week – Tuesday, Wednesday & Friday
Contract: Permanent
Salary: £35,692 per annum (pro-rata £21,415 per annum)
Location: 242 Kingsland Road, London, E8 4DG
Our client Peter Bedford Housing Association is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.
PBHA are committed to an asset based and psychologically informed approach to our work. Mutual support, participation and personal development for both staff and service users is key to this.
The role:
This part time (0.6FTE) post is located within the core services Team, and reports to the CEO. The postholder works closely across the organisation to deliver an efficient Office management, Reception and basic HR service to all managers and staff.
Aims of the post
• To manage the office, coordinating volunteers to provide reception and administrative services.
• To coordinate and procure office and IT equipment.
• To carry out HR administration tasks acting as a first point of contact for managers and staff.
Specific Responsibilities
Office management
• Dealing with customer & external queries and disputes dealing with in bound and out bound communication, such as hybrid mail, post, phone calls and customer satisfaction surveys.
• Organise Reception rota and cover, enabling opening hours to be fully resourced.
• Dealing with petty cash.
• Managing phone and IT systems, contributing to new projects and upgrades.
• Ordering and facilitating meeting refreshments.
• Promote and manage booking of rooms.
• Manage all hardware e.g. laptops, phones etc and ordering office consumables.
• Managing small budgets and checking expenditure.
• Ensuring all new staff are set up with correct equipment and IT access e.g. laptops, phones, keys etc with good records kept.
Volunteer and Placement development
• Day to day supervision of customer services volunteers and placements.
• Recruit and plan for volunteers and placements, including contributing to individual learning plans and reviewing progress.
HR administration
• Investment in staff - To be an impartial point of contact for employees and volunteers seeking HR advice if their line manager is not able to assist, signposting them as appropriate to other sources of advice and assistance.
• Employment contracts and Consulting employees - To provide administrative support when consulting on Terms and Conditions, investigating Disciplinary and Grievances and any other related matters. To support the CEO to coordinate working groups across employees and volunteers. To administer staff surveys.
• DBS checks - To undertake renewal DBS checks for all employees and volunteers and make recommendations as necessary to managers.
• Managing information - To ensure good quality and accurate HR information management for all employees and volunteers with due regard to confidentiality and document control. To maintain electronic files and enable colleagues to make the best use of the HR database, Breathe HR. To facilitate references for former employees in partnership with managers and the CEO.
• Payroll - To collate information, draft and seek authorisation of payroll changes in partnership with the CEO and Director of Finance. To support the annual pay review.
• Recruitment - To coordinate recruitment processes in partnership with the recruiting manager. This includes liaising with the recruitment agency.
• Learning and Development - To coordinate training suppliers and place bookings for courses in consultation with the CEO. To contribute to coordinating the annual Staff and Volunteer conference.
Customer focused services
• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.
• Be supportive of PBHA’s ethos of maximising tenant/participant influence over the development of the organisation.
• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice. To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments. To take collective responsibility for any shortfalls identified through complaints.
General Responsibilities
• Participate in key meetings.
• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required.
• Promote, develop and support PBHA’s ethos, values and impact.
• Provide cover for other managers and workers.
All staff are expected to:
• Work co-operatively as part of a team and with other teams.
• Be involved in the selection and training of new workers and volunteers.
• Participate in staff training and development activities, one to ones and all relevant meetings.
• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.
• Plan and organise own work with a minimum of day to day supervision.
• Undertake all other reasonable duties.
General Information
Please note that:
• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.
• All PBHA work premises are non-smoking.
Access Information
The Kingsland Hub site has one level and is accessible to wheelchair users.
Main Conditions of Service
This is a part time position. The post is for 22.5 hours per week. It is expected that the hours will be delivered on 3 full days (to be agreed) each week but alternative arrangements, ie 4.5 hours per day for 5 days, may be acceptable. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period.
Annual leave entitlement is 26 days per year plus normal bank holidays pro rata. This will rise after each completed year of service to a maximum of 30 days – pro rata.
Salaries and expenses are based on PBHA’s salary scales and are revised each year. The salary for this post will be in the range of £35,692 pro rata per annum and the starting salary is £35,692 (£21,415 for 22.5 hours per week).
The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.
In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months). The notice period for this role is four weeks.
PBHA is committed to equality and diversity, anti-discriminatory practice and is striving to be an antiracist organisation.
Role Requirements:
Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.
The minimum experience required for the post is:
• Experience of developing and maintaining efficient business administration processes.
• Experience of administering and maintaining records with regard to confidentiality
• Experience of using Microsoft Office packages and computerised HR databases to manipulate the data to generate for reports
The competencies required for the post are the ability to:
• Able to multitask and prioritise
• Able to take and model taking responsibility
• Able to take decisions
• Excellent people management skills
• Able to work closely and effectively across departments
• Able to promote Equality and Diversity, and PBHA’s values
• Able to liaise with a range of people across cross cutting areas such as Health and Safety
• Able to lead on document control
It is desirable that the candidate will have:
• Experience of recruiting volunteers
• Experience of coaching and developing volunteers or people returning to the workforce
• Experience of undertaking safeguarding DBS checks for employees and volunteers
• Experience of an HR system would be an advantage
• Experience of maintaining confidential employee records
• Experience of tendering for office equipment and supplies
The successful candidate will need to be committed to:
• Investing in volunteers’ skills, development and wellbeing
• Ensuring Value for Money in all purchasing and procurement
• Maintaining and developing PBHA as a best practice employer
• Championing PBHA’s Equality and Diversity policy
• PBHA’s values and culture of empowerment and respect
• PBHA’s Equality, Diversity and Inclusion policy
• Co-operative team working.
• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.
To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.
Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.
Senior Counsellor
Hours of Work: 4 days a week, 28 hours a week
Salary: £40,221 (pro-rata)
Duration of Contract: 1 years - renewable subject to funding
Accountable to: Executive Director
Responsible for: Three part-time counsellors/psychotherapists and a team of volunteer counsellors/psychotherapists.
About IKWRO
IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.
We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.
IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.
As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.
We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.
The post-holder will be required to work in a confidential setting and provide non directive support to improve mental health and social functioning of women who are experiencing different forms of gender based violence. The post-holder will be professionally trained, accredited and work within the BACP/BPS Ethical Framework for the Counselling Professions (2018) or equivalent.
Main Duties and Responsibilities
·Provide a service in line with BACP (British Association for Counselling and Psychotherapy) guidelines or equivalent.
·To support the management team with the strategic development of IKWRO’s counselling services.
·The provision of effective and high-quality Counselling and Psychotherapy services to IKWRO’s clients through making use of up to date service standards and IKWRO’s Counselling Guidelines.
·To agree a counselling contract with IKWRO’s clients and provide a timely, responsive and appropriate service.
·Carrying out a small one to one clinical caseload and/or depending on the team’s clinical capacity.
·To manage waiting lists according to the level of risk, delivery plans and organisational priorities.
·To manage the delivery against targets and in accordance with contract requirements.
·To lead, line manage and develop the counselling services staff as required.
·To do the clinical supervision of Associate Counsellors and trainees.
·Helping clients work towards a deeper understanding of their concerns;
·Maintain clients’ records ensuring accordance with IKWRO’s policies particularly as they relate to confidentiality and data protection.
·Making appropriate referrals and signposting to other services if needed;
·Attending clinical individual supervision, managerial supervision and training courses;
·Liaising, as necessary, with other agencies and individuals to help make changes based on the issues raised by clients;
·Liaising with IKWRO’s staff.
·Maintaining and updating accurate digital records of all cases and up to date monitoring and evaluation databases as well as writing reports.
·Experienced in delivering a variety of therapeutic interventions from different therapeutic modalities such as Trauma Focused Cognitive Behaviour Therapy, Psychodynamic, Existential and Humanistic therapy.
Working at Koreo
Koreo is a learning consultancy dedicated to imagining and building a better world. We work across civil society to help everyone experience the transformative power of radical learning. Since 2004, we have become one of the UK's leading learning and development partners for organisations with a social purpose, working alongside leaders in communities, social change organisations of all sizes, and convening learning networks across sectors and industries.
Our work is made up of a combination of consultancy projects, from large scale culture change programmes to discrete strategy and people development projects, as well as through our own programmes developing emerging and existing talent across the social change sector.
You can learn more about what it’s like to work at Koreo by exploring our Company Toolkit at www.koreo.co/toolkit. You'll benefit from:
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25 days holiday (5 days of which are fixed in August and Christmas), plus bank and public holidays
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Enhanced sick pay and family leave policies, flexible working arrangements, workplace pension scheme
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Cycle to Work scheme
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Fully comprehensive Employee Assistance Programme
The Job
The Learning Networks Portfolio Manager will:
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Report to the Managing Director
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Be employed on a permanent contract
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Be based remote or hybrid, with regular travel to London
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Be paid a pro rata full-time equivalent salary of £45,000-50,000
The Role In Brief
This position plays a central role in the delivery of Koreo’s work; responsible for a portfolio of the company’s biggest and most established programmes. It will be a varied role and will require someone to lead project teams in the design and delivery of high quality national learning programmes, while also playing a key role in the development of Koreo as an organisation
better able to build a just and regenerative future.
1. Responsible for the successful delivery and development of a portfolio of national learning programmes and projects. This portfolio of work is primarily focused on cross-sector learning programmes that bring cohorts of people together around learning missions. Examples include Civic Futures and the London Engagement Collaborative
with the GLA.
2. Responsible for sustaining and growing the portfolio, and with it Koreo’s profile, network, and income. This might be focused on developing the existing programmes in the portfolio, or could include wider writing, public speaking, pitching and networking
which support the distribution of the work.
3. An internal leadership role in developing a just and inclusive culture in which a diverse team can do its best work. This includes line management of one Project Coordinator, development of organisational practice and process, and work with the team on culture and development.
We’re looking for someone with the following skillset:
Commitment to Koreo Mission:
● An interest and motivation in driving social change through learning, and supporting people to create a more just and regenerative world through learning and development.
● An interest in understanding how social change happens in a complex world, and a commitment to supporting social change work that is consciously anti-oppressive, aware of power and agency, and committed to facing the big, messy challenges of the 21st century in a way that is both just and regenerative.
Strategic Leadership:
● Experience of a role with responsibility for the leadership of a team or portfolio of projects.
● Experience of strategy development and implementation, either at a programmatic or an organisational level.
Programme Management & Delivery:
● Experience of leading the design and delivery of learning programmes in an equivalent environment.
● Experience leading projects which required the effective management of a range of stakeholders through project and programme work. You will be able to demonstrate how you have engaged with those stakeholders to build their connection with and investment in the project, and how you managed that work.
● Experience of designing and facilitating learning/collaboration/experimentation spaces for individuals and groups, either in an organisational or programmatic context.
● Skills & Knowledge which enable you to design high quality programmes and learning spaces, to support individuals with their learning, and to facilitate group spaces.
● A familiarity with subjects relevant to Koreo’s work is essential. Successful candidates will likely be interested in subjects like collective impact, new approaches to power, working in and with complex systems, organisational design and psychology, participatory futures, activism and organising, multi-disciplinary practice, and much more that we don’t know about yet.
● An ability to communicate clearly and effectively with a range of stakeholders, with excellent verbal and written skills.
Operational Excellence:
● Experience working in a role which required excellent project planning, management & reporting.
● Experience working in a role in which you were responsible for building and then delivering against project budgets.
● Experience working with a CRM to manage relationships and programmes of work.
● An ability to organise and manage yourself, to work and deliver at pace to a high standard across a number of projects, to spot and solve problems as part of a proactive attitude.
● An ability to cope well with competing demands and changing environments, demonstrating flexibility and an ability to work in different settings and with different people.
Development & External Influencing:
● An understanding of the landscape of social change work, with a particular focus on UK non-profit and public sectors and the needs of people, organisations and networks in this space.
● Experience of winning, and/or growing projects or programmes of work to deliver on a business development target. This may be through growing existing projects, writing proposals/tender responses, or by taking a new idea from concept to operational delivery. Experience of doing this in an equivalent context is desirable.
● An ability to influence externally, with a particular focus on the production of content (in the form of blogs, articles, reports, videos, infographics) that support campaigns and external influencing.
People & Culture
● An ability to building positive relationships in a small, busy and ambitious team, leading and able to hold relationships with colleagues and our wider community.
● A commitment to your own personal development and learning, and an understanding of how that development will be supported by your work at Koreo.
It’s desirable, but not essential that the person has:
● An understanding of Justice, EDI, and anti-oppression and how to apply that understanding into organisational development.
● Experience of designing and delivering cross sector learning networks.
● Experience of client and account management in a consultancy context.
● Experience of designing spaces for cross-sector groups.
● Familiarity with practices like coaching, action learning, or particular methods of group work.
● Experience using Asana or an equivalent.
● Experience using Hubspot.
● An existing network in a relevant sector.
● An existing practice (and examples) of sharing your thinking or practice with a wider audience.
● Experience of line management.
Further information about the role can be found in the job pack linked on our socials or Medium page.
Please read the full job pack, and complete the attached application form returning it via CharityJob.
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic abuse and other gender-based crimes. In this role you will provide line management and support to staff who work with and help women and their children who have experienced domestic abuse and are staying in our Lambeth refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. This role will also require an enhanced DBS check.
The client requests no contact from agencies or media sales.
Advocacy and Support Manager
Do you want to make life better for LGBT+ victims and survivors of abuse?
Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Survivor Engagement Manager. Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do. We are person-centred, empowerment-based, and trauma- informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.
We are looking for a new Advocacy & Support Manager to manage a team of specialist advocates and caseworkers providing needs-led support, information and advocacy to LGBT+ survivors of a range of violence and abuse. You will work with the Head of Advocacy and other advocacy managers to ensure that survivors have access to needs-led, timely support that is right for them, maintaining high quality, consistent support across our advocacy and one-to-one support, whether that is in-person or remote.
You will have an in depth understanding of the spectrum of violence and abuse that LGBT+ people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community. You will be responsible for ensuring that data collected about the service is collected consistently and use this to report to funders. You will develop and maintain relationships with funders and ensuring that the service is effectively demonstrating the different that it makes. You will work with the Head of Advocacy and Director of Services to develop bids for new or continued funding for frontline services.
You will have expertise in delivering needs-led specialist support services. You will need to be solutions-focussed and enjoy working collaboratively across a diverse and committed team. You’ll need to have good resilience and self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our team.
Location: Galop’s offices are located in London. This role will have the option of hybrid working.
Hours: Full Time (35 hours per week)
Contract: Fixed Term (fixed term until March 2025 with possibility to extend subject to funding)
Salary: £40,720.38- £43,872.487 (including £4,009.14 London Weighting)
Closing Date
Applications should be submitted by 10:00am on 28th May 2024.
First round interviews will be held week beginning 10th June 2024.
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