Client service manager jobs

About the Role

Key duties and responsibilities

• Provide court representation for clients, including emergency actions, by attending hearings at Liverpool Civil and Family Court.
• Prepare and present cases ready for court hearings by checking time limits, adherence to pre action protocols by creditors, completing relevant court forms and checking fees/remissions.
• Negotiate with and signpost/refer to third parties as appropriate.
• Assist client with alternative dispute resolution cases e.g. Financial Ombudsman Service.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Provide advice and assistance to other staff across a range of debt issues.
• Ensure that all work meets the quality standards of the AQS Debt Advice Services, the Citizens Advice quality assurance scheme and the Money and Pensions Service (MaPS) quality framework.
• Meet the individual performance targets and engage positively in discussions with the Line Manager to maintain required levels.
• Provide regular reports and feedback to the Line Manager as required.
• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
• Work collaboratively with partner agencies, Liverpool Civil and Family Court user groups, local authority and other local statutory and voluntary organisations to increase access to the service and to the range of support and advice needed according to individual circumstances.
• Work as part of the CAL Money Advice Team and contribute to effective service provision.
• Work independently in the Liverpool Civil and Family Court with clients as well as working from home and at different sites within Liverpool according to client appointment need.

General

• Ensure achievement of MaPS accreditation to Court Representation level within 3 months of starting the role, if not already achieved.
• Attend relevant internal and external meetings as agreed with the Line Manager.
• Maintain an up to date working knowledge of all new relevant legislation through reading monthly subscriptions including relevant case law.
• Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
• Ensure that work reflects and supports the Citizens Advice service's equality, diversity, and inclusion strategy.
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
• Identify own learning and development needs and take steps to address these with your Line Manager, including engaging in team meetings and supervision sessions.
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Requirements

1. Knowledge and experience of court representation, complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation to court representation level, and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
7. Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
8. IT literate with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
9. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
10. Ability and willingness to work as part of a team.
11. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy

Desirable

1. Citizens Advice Generalist Advice learning/certificate.
2. Institute of Money Advisers Certificate in Money Advice Practice or MaPS accreditation to court representation equivalent.

How to Apply

For more information and to apply, please click on the Apply button.

About us

The Court Specialist (Housing) Debt Adviser is responsible for providing a quality court representation service for clients facing court proceedings for housing and personal debt, including mortgages, secured and unsecured loans, who are not eligible for housing legal aid.

The project joins a programme funded by the Access to Justice Foundation that aims to sustain and improve access to early social welfare and family legal support and advice, to enable people to resolve these problems as early as possible and avoid the need for court or tribunal proceedings where possible. Where court or tribunal proceedings are needed, the project will provide the support needed to help people navigate the process effectively, including where support to prepare for court and at court is required. The focus of this project will be to provide housing debt court/tribunal support and representation to increase homelessness prevention.

To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision. You will need to have knowledge and experience of complex debt casework, and (county) court money claim, and possession proceedings as well as priority and non-priority debt advice, options and insolvency solutions.

Are you a strategic leader ready to drive excellence across the UK? We're looking for a Divisional General Manager (DGM) to lead with purpose, passion, and performance!

 Location: UK (with nationwide travel)

Contract Type: Permanent

Hours: Full time, 37.5 hours

Salary: £58,969.32 - £63,866.26

Your Impact Starts Here 

We’re looking for a self-motivated Divisional General Manager to join our leadership team. While this role can be based from anywhere in the UK, you will need to be able attend your Regional Treatment Centres on a regular basis and you’re likely to be travelling across your division 2-3 days per week.

What’s in it for you? 

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

Financial Reward: Take advantage of free parking, a competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through the Blue Light Card!

Health and Wellness: Access a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.

Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits. No more early, late, bank holiday or Sunday shifts! 

Career Development: Benefit from paid training, opportunities for accredited apprenticeship programs, and potential for career progression.

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

About the Role  

As a Divisional General Manager, you’ll provide both strategic and operational leadership across a geographical or functional division. Your focus will be on ensuring high-quality, safe, and client-centred services. You’ll lead multidisciplinary teams to meet performance, quality, and access targets, all while fostering a culture of excellence, accountability, and staff wellbeing.

This is a pivotal role in driving continuous improvement and innovation. You’ll support clinical governance and ensure financial sustainability by making efficient use of resources and delivering services within budget. You’ll also play a key role in shaping and contributing to our broader organisational strategy and transformation efforts.

You’ll be responsible for guiding and supporting Regional General Managers (RGMs), coaching them to achieve results and develop their leadership capabilities.

What We’re Looking For 

✅ A strategic thinker with a passion for operational excellence
✅ A people-first leader who thrives on coaching and collaboration
✅ A change-maker who embraces innovation and transformation
✅ A confident communicator with a track record of delivering results
✅ Someone who’s ready to travel and make a nationwide impact 

This is a fantastic opportunity for someone who thrives on leadership, collaboration, and making a tangible impact across a national landscape. If you're ready to take on a role where you can truly shape the future of service delivery, we’d love to hear from you.

The Opportunity:

Nigel Wright Group are proud to be partnering with a transformative and growing social impact organisation in their search for a Business Development Manager. Our client is a passionate, values-led charity and their mission is to bridge the gap between talented individuals and employers offering rewarding job opportunities, creating a thriving community where everyone has the chance to succeed. They deliver on skills shortages, push back on regional unemployment and contribute to a national reduction in reoffending. Following a significant inward investment, our client is positioning itself to embark on an ambitious nationwide scaling-up programme. The newly created Business Development Manager role can be based anywhere in the UK and carries the responsibility of contributing to the organisation’s overarching strategic plan, while also leading the development and implementation of the accompanying income generation strategy. 

Role Profile: 

• Lead and coordinate activities to position the charity for successful public sector contracts and tenders.
• Identify and pursue new and repeat business opportunities; attend market engagement events and monitor sector trends.
• Develop strategic partnerships to enhance reach and impact.
• Maintain a comprehensive and up-to-date pipeline of business development and grant opportunities.
• Prepare and submit high-quality, competitive tenders as a lead or subcontractor.
• Develop proposals aligned with service specifications, incorporating input from operational teams.
• Collaborate with the CEO and Finance Director to ensure accurate, fully costed and competitive bid pricing.
• Write and submit persuasive bids via relevant online platforms.
• Line manage a Grant Writer, overseeing the submission of high-value and multi-year trust and foundation applications.
• Support the CEO in cultivating relationships with major donors and securing significant contributions.
• Manage public donations, lead fundraising initiatives, and ensure compliance with fundraising regulations.
• Produce compelling quarterly impact reports to communicate the charity’s outcomes to funders.

Person Specification:

• Demonstrated success in writing and securing competitive tenders, particularly within the criminal justice or related sectors.
• Proven ability to develop high-quality bids for statutory funding.
• Extensive experience in generating significant income from charitable trusts and foundations.
• Strong background in designing or contributing to effective income generation strategies.
• Experience in leveraging social value commitments—especially through government procurement and Section 106 obligations—is highly desirable.
• Skilled in building and maintaining relationships with high-net-worth individuals.
• Excellent communication and interpersonal skills, with the ability to influence, network, and engage diverse audiences.
• Knowledge of the criminal justice system or related fields is a strong advantage.
• Awareness of the employment challenges faced by people with convictions is desirable.

Behaviours:

• Maintains a non-judgemental approach when working with individuals with lived experience of the criminal justice system.
• Committed to inclusive, anti-discriminatory practices.
• Demonstrates alignment with and respect for the organisation’s Christian ethos and values.

Other Information: 

• This is a full-time role offered on a hybrid/remote working pattern
• Occasional visits to the Newcastle head office plus business travel around the UK 
• Nigel Wright Group is retained on this search and as such, any direct third party supplied or referred applicants/CVs will be forwarded to Nigel Wright for consideration as part of our process.

Supporter Acquisition Manager
 
Location: Hybrid
Department: Fundraising
Salary: £40,000-42,000 per annum
Hours: Full time – 35 hours per week (part time – 4 days considered)
Job Type: Full time
Contract Type: Permanent
 
Our client can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, they help current, former and retired civil servants get the best support. Join them as they embark on the next phase of their strategy to ensure they can be there when people need them the most.
 
Their supporters are the lifeblood of the Charity, most being current or former civil servants themselves and they are thankful for their support. Working alongside colleagues across the Charity, Civil Service and payroll fundraising agencies, the Supporter Acquisition Manager will play a key role in developing a multi-channel acquisition strategy, driving growth in new supporters and income. You will be innovating and delivering products and campaigns that inspire their audiences, ensuring that they raise the funds needed to continue their important work.
 
To be successful in this role, you will be proactive, results-driven and committed to providing an excellent supporter experience. You will have extensive direct marketing and product development fundraising experience, strong budget and management experience and be adept at delivering audience-led strategy across acquisition. Great communication skills and experience of leveraging digital solutions as well as multi-channel marketing will be essential.
 
This is an exciting time to join the Charity as they seek to embed their presence as a UK-wide charity and deliver sustainable income and supporter growth. Reporting to the Head of Individual Giving & Legacy, you will be part of an exciting department responsible for growing their largest and longest-term sources of income – their regular giving propositions (including payroll giving and lottery) and legacy fundraising. Regular Giving and donations from individuals are an essential part of their fundraising strategy, constituting over 80% of their income currently. If you would like to be a key member of their Fundraising department, then they would like to hear from you today!
 
In return, they can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme.
 
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. This role will close as soon as it is filled, you are encouraged to apply at your earliest convenience to avoid disappointment.
 
Our client are committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
 
REF-221804

The Trust Partnership is an innovative social enterprise helping charitable foundations and almshouses to be better managed and to use their resources more effectively for the benefit of the wider public.  In short, we are having a big impact in philanthropy and almshouse sectors.

We are excited that we’ve not only been able to build a thriving business, but to do so on strong ethical foundations. The way we look after our staff, our clients and other stakeholders is important to us. We believe it’s possible to be a good business and a profitable one at the same time. 

Main purpose and scope of the job: 

The successful candidate will possess excellent organisation, communication and ICT skills and be able to maintain confidentiality at all times. You will prepare meeting agendas and papers, support the Clerks to Trustees and be the principle point of contact for the grant making activities of your clients. You will provide excellent support to client Trustees as well as cover for absences within our team. 

Duties and key responsibilities: 

Provide excellent administrative services to senior colleagues and some direct support to clients, where appropriate, including (but not limited to): 

• Processing grant applications using databases such as Salesforce and Formstack. 

• Preparing agenda packs for client meetings and providing support at client meetings (attendance may be necessary). 

• Liaison with grant applicants, beneficiaries and almshouse residents. 

•  Liaising with clients, banks and suppliers as necessary. 

• Assisting with simple changes to client websites. 

• General administrative duties such as filing, post, file management, data storage and disposal. 

• Liaising with the clients’ finance team. 

• General administrative duties. 

Provide support to the team by: 

• Answering phone calls and assisting callers to access the right person/information. 

• Helping others when time allows. 

The Benefits 

• Work as part of a friendly and caring team 

• Lovely offices in a farm building with some flexible home working 

• Free parking 

• Membership of an employee benefits platform 

• Charitable Giving matching up to £200 per annum 

• 24 days’ holiday per annum plus Bank holidays (FTE) 

• Christmas shutdown (included in above) 

• Additional day’s contractual leave entitlement after each fifth year of service (up to a total of six days) 

• Eyecare vouchers 

About You: 

To join us as an Administrator you will need: 

• A high level of computer literacy, using Microsoft Office 365 applications 

• Experience of working with databases

• Accuracy and attention to detail 

• An excellent telephone manner

• Excellent organisational skills, working to deadlines

• Excellent written and oral communication skills

• A keen interest in the charitable sector

• To be motivated, focussed and keen to help with a positive attitude 

• To be able to work on your own initiative but also as part of a team 

• A full driving licence and access to your own vehicle (due to our office location) 

About Brake
Brake is the UK’s leading road safety charity, dedicated to supporting people affected by road crashes and advocating for safer streets. Since 1995, we have been helping victims and their families to navigate the devastating impact of road collisions through the National Road Victim Service—providing immediate, compassionate, and tailored support for those who have been bereaved or seriously injured. Our mission goes beyond recovery; we campaign tirelessly for legislative and societal changes to prevent future tragedies and make roads safer for everyone.

Join us as a Caseworker – North Yorkshire Region - To apply for this role, you MUST be a resident in the North Yorkshire area.

This year, Brake celebrates 30 years of life-changing work, and we’re looking for a committed and compassionate Caseworker to help us continue making an impact. If you are based in the North Yorkshire region and want to help people at their most vulnerable moments, this could be the role for you.

Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide direct, trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.

This role is flexible, allowing you to structure your own working pattern within weekdays from 8AM to 6PM. While travel is required, you’ll have control over your diary. The work is challenging but immensely rewarding, requiring resilience, empathy, and a dedication to making a real difference in people’s lives.

Key Responsibilities

• Providing direct support to road victims and their families in the North Yorkshire  region, following Brake’s trauma-informed model of care.
• Managing a caseload of service users, ensuring their emotional, practical, and advocacy needs are met.
• Undertaking comprehensive needs assessments and creating individualised support plans
• Offering emotional and practical support—this can include helping families access therapeutic resources, financial aid, or even facilitating keepsakes to honour the memory of their loved ones
• Liaising with professionals, including police officers, Family Liaison Officers, mental health services, coroners, GPs, and other support organisations.
• Advocating for victims within medical, legal, and social services to ensure their voices are heard.
• Providing support through multiple channels, including in-person, remote calls, video chats, and messaging, depending on service user preferences.
• Completing safeguarding assessments and escalating concerns to the Designated Safeguarding Lead when needed.
• Maintaining accurate case records in compliance with data protection policies.
• Engaging in external clinical supervision to manage personal resilience and well-being.
• Participating in team meetings, training, and professional development to ensure the highest standard of service delivery.

What We Offer

• £26,000 per year (initial one-year contract, with funding in place and potential to extend).
• Flexible working hours—working pattern can be shaped around your needs.
• Mostly remote work, with travel to service users’ homes or safe meeting places (mileage expenses reimbursed).
• Death in service benefit, to the value of 2 x salary
• 36 days annual leave, including bank holidays and compulsory end of year shutdown
• Employee assistance program, including counselling, legal and financial advice.
• External trauma consultant support to aid in caseworker resilience.
• Structured induction, training, and ongoing development including in trauma-informed support and risk management.

Who We’re Looking For

Essential Requirements:

• A full, clean UK driving licence and access to your own vehicle.
• Resident in the North Yorkshire area.
• Experience in frontline support services, preferably involving sudden bereavement or heightened vulnerabilities.
• Experience supporting 16-18 year olds.
• Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
• Competency in I.T skills to work remotely.

Desirable Experience:

· Comprehensive understanding of the processes involved in the criminal justice system and coronial process

Personal Qualities:

• Self-motivated and resilient—able to navigate emotionally challenging situations.
• Empathetic and compassionate, with a commitment to helping others.
• Adaptable and creative, able to tailor support methods to individual needs.
• Strong communication and interpersonal skills, able to collaborate with professionals and service users alike.

Equality, Diversity & Inclusion

Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you

Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Are you passionate about creating inclusive, user-centred services that make a lasting difference? Do you want to lead meaningful change for people with hearing loss?

Hearing Dogs for Deaf People is seeking a forward-thinking and experienced Head of Service Design to shape the future of our services. Working at the intersection of innovation, insight, and lived experience, you’ll ensure every service we offer is thoughtfully designed, rigorously tested, and truly life-changing.

What you’ll be doing:

• Shape the vision and strategy for service design at Hearing Dogs for Deaf People
• Lead the development and implementation of inclusive, user-centred design methodologies, grounded in real needs and impact insights
• Collaborate with the Head of Service Engagement to ensure co-creation with people with lived experience is central to our approach
• Oversee content and experience design, ensuring consistency, clarity, and accessibility across all channels
• Partner with Marketing & Communications and IT to support digital transformation, ensuring inclusive and accessible services
• Guide iterative testing, piloting, and improvement of all services, embedding feedback and insight at every stage
• Work closely with the Head of Impact to embed robust evaluation into the design process, ensuring services are scalable and evidence-based
• Champion cross-team collaboration, embedding service design thinking across the organisation
• Build buy-in and advocate for the value of service design with senior leaders and stakeholders

About you

You’re an experienced service designer and collaborative leader with a deep commitment to inclusion, impact, and innovation. You thrive on translating complex user journeys into meaningful service experiences – and you know how to bring others on the journey with you.

Skills and experience:

• Expert in user-centred and inclusive design, with a strong background in service design, co-creation, and accessibility
• Strategic thinker with a holistic understanding of service systems, able to move seamlessly between high-level planning and hands-on delivery
• Collaborative and impact-driven, skilled at working cross-functionally and translating user insight into tangible improvements

How to apply

As part of the recruitment process, we are requesting:

• A comprehensive CV
• A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025

 Arabic speaking Counsellor/Psychotherapist/Psychologist

Salary: £32,076 

Hours of work: 35 hours, 5 days a week

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. As testament to its’ success and in response to huge need, IKWRO has expanded and now provides unique and vital support for women and girls from all Middle Eastern, North African and Afghan (MENA) communities who are at risk of “honour” based violence, child marriage, forced marriage, female genital mutilation, domestic violence, sexual violence and other forms of gender violence.  

IKWRO provides direct services including advocacy and professional counselling. IKWRO opened the UK’s first specialist Middle Eastern women’s refuge. IKWRO is regularly called upon to share expertise with government, academics, and media and to train professionals from bodies such as the police, social services and schools.  

IKWRO has led the recognition of “honour” based abuse and “honour” killing as forms of violence against women and girls. Campaign successes include; the first extradition from Kurdistan-Iraq to the UK of perpetrators of “honour” killing of Banaz Mahmod, the UK’s criminalisation of forced marriage, child marriage, virginity testing and hymenoplasty, as well as the first ever national inspection of policing of “honour” based violence. 

The post-holder will help Arabic speaking women who have experienced Forced Marriage, Female Genital Mutilation and “Honour” Based Violence. Working in a confidential setting, counsellors listen attentively to their clients and offer them the time, empathy and respect they need to express their own feelings, to help them overcome their problems and to make appropriate changes to their life.

The post holder must be BACP or UKCP accredited (or equivalent e.g. HCPC) or training to achieve these accreditation.

The above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976. No agencies please. 

Main Duties and Responsibilities

• Establishing a relationship of trust and respect with clients;
• To undertake high quality direct (assessment and therapeutic) and indirect (consultative, advisory and evaluative) specialist psychological interventions; making autonomous clinical decisions about own professional practice.
• Develops treatment and guidance methods and give guidance using a variety of therapy and counselling techniques;

· To formulate and implement plans of specialist psychological treatment or management of clients’ mental health problems based on an appropriate multi-factorial understanding of the client’s problems and current evidence-based best practice, taking into account the current NICE guidelines.

• Studies psychological factors in the treatment and prevention of mental illness or emotional and personality disorders;
• Maintains required contacts with education or other health professionals, as appropriate, and recommends possible solutions to problems presented;
• Encouraging clients to talk about issues they feel they cannot normally share with others;
• Accepting without bias the issues raised by clients;
• Helping clients towards a deeper understanding of their concerns;
• Attending supervision and training courses;
• Liaising with IKWRO’s staff, counselors and advisors;
• Working to agreed targets in relation to client contact;
• Undertaking group as well as individual therapy on occasions;
• Keeping records and writing reports.

Events and Exhibitions Manager
Contract: 12 months maternity cover
Hours: Part-time. 28 hours per week (0.8 FTE)
Salary: £36,677- £40,800 per annum (pro rata to £29,341- £32,640) depending on experience and qualifications
Location: South Kensington, London, SW7 2AR

The Society

The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.

The Role

As part of a small team, the Events and Exhibitions Manager will support the Head of Venue and New Business Development with sales, planning and delivery of events and exhibitions for external venue hire clients as well as support Society colleagues with internal event planning.

Event support includes use of the computerised room bookings system, ability to set-up and operate basic audio-visual and IT equipment, event support and post-event administration including customer invoicing.

The Events and Exhibitions Manager will also work with colleagues in an extended team, including Facilities Manager, Front of House and Audio-Visual staff, plus contracted cleaners and commissionaires in providing a first-rate service primarily for these third- party events.

Benefits

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am-4.00pm.
• Flexible working arrangements are available with a mix of office based and home working.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support.

Closing date: 9.00am on Thursday 19 June.

Interviews are planned to take place in the week commencing 23 June.

We thank, in advance, all candidates for applying and regret we are unable to write separately to those who are not selected for interview.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

The Society aims to be an equal opportunities employer. Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

No agencies please.

Our client is the only UK charity dedicated to supporting the health and wellbeing of UK bank workers, past and present, and their families.

We help thousands of people facing financial difficulty, health challenges, caring responsibilities, domestic abuse and more through our 40 strong staff team. We help by investing £5.4m in advice, specialist referrals and financial assistance in addition to offering practical, personalised support to those who need it most.

Demand for services continues to be high and the financial pressures on our organisation have grown. As a result, we have launched a new strategy focused on deepening the organisation’s impact, building long-term resilience, and reaching those most in need. 

Project Manager 
Contract Duration – 3 to 6 months
Location: Hybrid with typically two or three days a week in the London Office (City) remainder from home.
Salary: £40K to £50K (depending on experience)

It’s an exciting time to join the organisation as we evolve the way we work, grow new income streams, and strengthen our influence across the banking sector.  This interim role will be taking on a number of project responsibilities to improve organisational efficiency.

Reporting directly to the CEO, the key priorities will be:
 

• Governance
• Review work already underway and recently completed to create a comprehensive task list/backlog
• Create phasing of work, to include:
• Quick wins – split into months one, two, three, etc.
• Longer term roadmap
• Highlight interdependencies 
• Deliver quick wins
• Complete groundwork for longer term roadmap delivery
• Risk management
• Lead refresh of the organisational risk register to ensure:
• It accurately reflects the current risks the charity faces
• Risks are clearly set out
• That mitigations are appropriate, clearly explained, and implemented
• Consider the content rather than register format
• Lead the review of risk appetite
• Develop a robust but simple methodology to review risk appetite that can be easily repeated annually
• Work with the leadership team, committees and board to understand risk appetite – using whatever tools are appropriate
• Set out risk appetite by risk area Other priorities will be:
  • IT, including cybersecurity
  • Bring together our outsourced IT and cybersecurity teams to ensure we have appropriate controls/protection from cyber attacks
• HR, including management of the HR administrator
• Work with our HR consultants and HR administrator to review work already underway and recently completed to create a comprehensive task list/backlog
• Create phasing of work, to include:
• Quick wins – split into months one, two, three, etc.
• Longer term roadmap
• Highlight interdependencies
• Deliver quick wins through our HR consultants
  You will have a strong background in managing and tracking projects, with prior experience in at least two of charity governance, risk assessment, HR and IT. You will understand the processes of charity governance and you will be able to spot areas where organisational effectiveness can be enhanced. You will have prior experience of working in a charity. An excellent communicator both verbally and in writing, you will be highly organised, able to multi-task effectively and an accomplished project manager. You will possess strong IT skills, an insight into HR practices and great problem-solving skills. You will be able to work collaboratively in addition to being a self-starter. You will be able to process sometimes complex information and deliver it in simple and readable reports and updates for the CEO and senior team.

Shine On is stepping into a new chapter with fresh energy, a vibrant identity, and an ambition to reach many more people with more services. Since the appointment of its first CEO last year, the charity has undergone a revitalisation aimed at better meeting the needs of older people, primarily in the East of Newcastle upon Tyne.

We are now looking to recruit for the newly created post of Head of Operations, to manage all aspects of our projects and services, including our community launderette. They will also support and deputise for the CEO, where required.

Our new Head of Operations will be energetic, experienced in managing budgets, services, staff, and volunteers. Shine On is a small charity, so they will be flexible and willing to ‘pitch in’ where needed.

Please read the job description and person specification carefully, which also outlines how to apply.

About the role

This role sits within The Passage Housing Needs Service (HNS) team. It will provide brief interventions to support individuals who have been placed into accommodation by the HNS team to settle into and sustain their tenancies. The post holder will work holistically to assist individuals to address issues that are impacting on their ability to sustain their accommodation on a time limited basis and will link them into services in their local areas for ongoing support in order for them to gain independence and integrate into their new communities.

Main duties

• To provide support to individuals who are moving into their new private rented sector accommodation where appropriate and needed. This can include setting up utilities, council tax among other things.
• To establish and develop positive and constructive working relationships with a range of services and agencies across London boroughs that can provide support to our clients ensuring the best possible outcomes for them.
• To assess any risk to clients, the environment and staff, record and communicate any risks identified using appropriate channels in the Passage.
• To ensure accurate and timely record keeping using the Inform database as well as client files and ensure all record keeping and information sharing is kept securely in line with Data protection.
• Support HNS Workers to complete exit questionnaires to gather feedback and promote co production with the individuals the team supports.
• To draw up psychologically informed action plans for clients ensuring they are person centered and taking into consideration the clients’ views.

Key responsibilities

• In conjunction with your Housing Needs Service Coordinator to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

• Experience of providing tenancy support to vulnerable individuals.
• Experience of working with and advocating for vulnerable people who present with complex support needs in a person centered and psychologically informed manner.
• Experience of working collaboratively with voluntary and statutory agencies to deliver a service.
• Experience of establishing relationships and working with a wide range of take holders and liaising with support agencies.
• Experience of obtaining grants, local support payments and benefit payments for.

Desired knowledge

• Knowledge of how to work with clients within a psychologically informed framework.
• Knowledge of the issues which contribute to homelessness and challenges with maintaining tenancy.
• Knowledge of risk and incident management in a psychologically informed manner.
• Knowledge of welfare rights and how they impact on our client group.
• Knowledge of resources, and other services supporting vulnerable people, and how
  to access them to obtain a positive outcome for our clients.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Join the Royal Air Forces Association as their Corporate Partnerships Manager
Drive strategic business development and make a real difference to the RAF community.

Location: Leicester (Agile working available, with two days in the office and occasional weekend work for events)
Hours: Full-time, 37.5 hours per week
Salary: £33,820 - £35,600

Charity People is proud to partner with the Royal Air Forces Association, a leading welfare and wellbeing charity supporting over 85,000 RAF personnel, veterans, and their families each year. The Association ensures that no member of the RAF community faces adversity alone by delivering vital services and raising funds through corporate partnerships and events.

They are seeking a Corporate Partnerships Manager with a strong background in business development, commercial partnerships, and or corporate fundraising-someone confident in making the ask, pitching at a senior level, and building meaningful, mutually beneficial relationships.

About the Role

You will lead the development of new business opportunities and maximise existing partnerships to raise vital funds and awareness for the RAF Association's mission. Reporting to the Head of Corporate Partnerships and Events, you'll also work closely with the Events Manager to create compelling engagement and networking opportunities.

Key Responsibilities:

• Promote and grow the corporate and major giving programme to meet and exceed income targets.
• Identify, pitch, and secure new partnerships across a wide range of industries.
• Develop tailored sponsorship and fundraising propositions that align with corporate partner goals.
• Build and maintain high-value relationships with businesses and high-net-worth individuals.
• Collaborate cross-functionally to deliver compelling impact reports and ensure excellent partner stewardship.
• Represent the RAF Association at key events and act as a senior ambassador of the charity.

About You:

We welcome candidates from both the charity and commercial sectors, especially those with a strong business development, client relationship management, or B2B sales background. A background in or understanding of the RAF/military/Defence sector would be ideal.

• Demonstrated success in securing and managing corporate partnerships or commercial clients.
• A confident communicator with experience creating and delivering high-impact pitches and proposals.
• Strategic and driven, with a track record of meeting income or sales targets.
• Excellent networking skills and an ability to open doors and build rapport at all levels.
• Strong project management and organisational abilities.
• Passionate about supporting the RAF community and driving social impact.

A full UK driving licence and access to a vehicle are required.

Why Join the RAF Association?

• Generous Leave: 36 days (including bank holidays), birthday/wellbeing day, and option to buy extra leave.
• Agile Working: Flexible arrangements plus TOIL for extra hours.
• Financial Support: 5% matched pension, life insurance (4x salary), sick pay, and childcare vouchers.
• Health & Wellbeing: Eye tests, flu jabs, Medicash plan, and paid medical leave.
• Exclusive Perks: RAF Association membership, volunteering, discounts, and reservist leave.

If you're ready to bring your business acumen and relationship-building flair to a rewarding role, we'd love to hear from you.

Please send your CV to Priya at Charity People as the first step.

Due to the urgency of this role, we are advertising on a rolling basis and will be reviewing applications as they are received. Please share your CV in the first instance. If this process affects you in any way, feel free to reach out directly to Priya.

Provisional closing date: 25th of June
Interview dates: TBC

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experiences of candidates, irrespective of age, disability (including hidden disabilities), gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, or sexual orientation. We know that greater diversity leads to even greater results for the charities we work with.

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing housing advice & support for rough sleepers, working to tackle health inequality & substance use and providing psychological support. 

We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.

Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.

About the role

• Be a key point of contact for receiving and processing referrals to the Providence Row, Resource Centre.
• Complete assessments of those referred to the Centre
• Make statutory and non-statutory housing referrals dependant on the persons need and eligibility.
• Build and maintain strong relationships with key partners, including outreach teams, health services, City of London Police and other support organisations.
• Work within the Team Around Me model, engaging closely with the City Outreach Teams and the Navigator service to develop and implement joint action plans for people rough sleeping.
• Connect City clients with essential health services to address tri-morbidity—the complex combination of physical ill health, mental health, and substance use that often affects individuals experiencing chronic homelessness.
• Facilitate referrals to training, employability, and volunteering programs to support long-term stability and independence.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.  

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
On a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.