Client service manager jobs

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description 

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The Employment Advisor - Families will provide holistic employment and training advice and guidance to a diverse caseload of military partners/spouses (both serving and veteran), supporting their personal development and enhancing employability skills until they achieve their desired outcomes. The role is Home-based  with community outreach and travel through Glasgow covering Scotland area.

​The role part of Families programme, where the programme offers 1:1 virtual and face-to-face sessions, in-person group workshops, access to employer events, apprenticeships, digital upskilling, and corporate mentoring.

As part of effective case management, they will: assess individual needs, identify any challenges and barriers and create effective action plans, following the FEC policies, procedures, and Work Instructions.

Interested? Want to know more about the Charity? ​Check out our website.

​Eager to know more about the role? ​Have a look at the Job Description attached

​What’s in it for you?​ Check out our Benefits.

​Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​Wednesday, 19 November 2025.

​Got questions about the role? Get in touch with the People Team 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Kineara has a new vacancy for an experienced Housing support worker to join our small and dedicated team for our new School Housing Advice project.

About the project 

The School Housing Advice Support Project builds on the success of a pilot program and aims to provide tailored housing advice and support to families, particularly those living in temporary accommodation (TA). The project started in January 2025 and is currently being delivered at three primary schools in the borough of Southwark.

The initiative offers practical housing advice, casework, workshops, and legal support through a collaborative partnership between Kineara and Southwark Law Centre. It also addresses challenges such as poor housing conditions, legal proceedings, and impacts on families' health and wellbeing.

About the role 

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to parents from four Primary Schools in Southwark. This role involves conducting housing surgeries, providing follow-up casework, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work closely with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. The role will be based mostly in Southwark, and you will be working in partnership with schools, community organisations and the council to coordinate tailored support for each client to avoid eviction and sustain tenancies, address suitability of the property, mediating with landlords where necessary and providing advice for onward housing when needed. The objectives of these programmes are to avoid evictions, sustain tenancies or move to a better suited property, improve wellbeing and awareness of tenancy rights and housing polices.

About you 

• You will have experience of working with families and individuals with complex needs, as well as some experience of providing housing support.
• You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change.
• You will have excellent interpersonal skills. 
• Have good knowledge of housing policies and tenants' rights, experience of delivering holistic support.
• You will be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work.
• Be able to work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.

About Kineara 

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Guided by universal values of Humanity, Solidarity, Community, Charity and the Common Good, the Charity is strengthening its community fundraising to deepen impact nationwide. The team is now looking to appoint a Community Fundraising Lead, and Prospectus is leading the search.

Community Fundraising Lead - retention

Part time, 21 hours per week over 3 days

Hybrid - Midlands base with frequent travel to supporter locations (Home Counties/Midlands); occasional travel to Leamington Spa Head Office

£28,000-£34,000 per annum (FTE)

The Community Fundraising Lead will provide hands-on support and guidance to individuals and small volunteer groups across multiple regions, many of whom have championed the Charity for decades. You'll honour their values while ensuring the Charity's updated mission and messages are communicated clearly and consistently. Working with Marketing and Income Generation, you'll collaborate on projects, develop leads, and maximise fundraising activities with a strong focus on retention and long-term engagement.

Reporting to the Head of Fundraising, you will build on established networks, including loyal volunteer communities and church partners, overseeing initiatives such as our Ambassador programme so supporters feel confident representing the charity and sharing updates on national campaigns and community activities. You'll steward relationships at all levels, from pilgrim trek fundraisers to local bake-sale organisers, equipping volunteers with the tools, resources and recognition they need to thrive.

The successful candidate will be an empathetic, proactive relationship-builder with experience of community or volunteer-led fundraising and supporter stewardship. You'll bring strong communication skills, confidence working across faith and community settings, and the organisational flair to juggle multiple projects while maintaining excellent supporter care and compliance. Alignment with the Charity's mission and values is essential.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at [email protected].

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Do you want to work with a leading advocacy charity organisation supporting those in need?  

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? 

Are you keen to make a difference to people who want to be heard? 

Then come and join us here at VoiceAbility. 

We have an exciting opportunity for an advocate to join our team covering Warwickshire and Coventry.  Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. 

About us 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

About you

Desirably you will have some experience of working as an Advocate, providing welfare, supporting or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

5% employer pension & minimum 3% employee contribution 

Salary sacrifices pension scheme 

Separate Life Assurance Cover (equivalent of two times your annual salary) 

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

24/7 Employee Assistance programme 

Access to remote counselling service 

Paid Disability Leave 

Paid compassionate Leave 

Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. 

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates:

Closing date for applications; 11pm on 09 November 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date. 

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. 

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate. 

Forensic Psychologist

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Practitioner Psychologist with Forensic Background

Job Title: Forensic Psychologist

Location: Elephant and Castle based within a residential setting, with regular travel to other services as required and our central office. Some work from home may be possible (to be discussed at interview). Please note that unfortunately, this service does not have step free access.

Salary: £60,000 (8b equivalent)

Shift Pattern: 37.5 hours per week, Monday to Friday between 09:00 - 17:00

About the Role

A stimulating and rewarding opportunity has arisen for a Practitioner Psychologist with a Forensic background. You will work alongside the Group Psychological Lead and other members of the team within our Independent Approved Premises (IAP) to deliver psychological services to residents and staff. In this role, you will apply your skills and knowledge in building new teams and expand our operational delivery within our IAP. You will play a strategic role in our organisational growth with new services, with a focus on shaping service delivery; offering specialist advice, supervising assistant psychologists and postgraduate research.

Our IAP's support people who have left prison and are based within a residential setting to reintegrate into the community. They are given support and guidance to aid their reablement, resettlement and rehabilitation post prison. You will contribute towards them achieving goals necessary for their personal development and move on within the community. 

Key Responsibilities include:

• Providing high quality psychological services, contributing to the delivery of Approved Premises aims as specified by the Ministry of Justice.
• Ensuring all services are delivered in accordance with HCPC standards of conduct, performance and ethics.
• Demonstrating clinical leadership by setting direction for the psychological service and driving high standards for quality, safety and ongoing improvement.
• Exercising clinical responsibility for residents’ psychological care, showing skill and judgement in selecting appropriate assessments and interventions.
• Consulting with other parties contributing to a resident’s diagnosis, formulation, treatment and risk management in the community.
• Create opportunities to collaborate with peers including AP-based psychologists nationally and OPD pathway psychologists delivering services to APs.
• Model and facilitate a welcoming and inclusive environment where everyone feels valued and respected.

About You

We are seeking a dynamic and compassionate Registered Psychologist with a strong clinical and forensic background to join our team. The successful candidate will be HCPC-registered with doctoral-level training and experience working with complex client groups. We’re looking for a proactive self-starter who thrives in a fast-paced, evolving environment. You’ll be an excellent communicator, able to convey complex and sensitive information with clarity and empathy. A team player at heart, you’ll build meaningful relationships, champion diversity and inclusion, and embody our values of compassion, empowerment, and innovation in everything you do. We're looking for:

• Doctoral level training accredited by the HCPC in forensic, clinical or counselling psychology
• Experience working as a registered psychologist in the criminal justice system or forensic mental health setting
• Experience of the psychological assessment and treatment of clients presenting with a range of enduring mental health conditions, complex psychological difficulties and risks to self and others
• Experience working in a psychologically informed environment and providing informed consultation to others
• Ability to teach, train, consult, and deliver clinical supervision
• Understanding of criminology, psychology, and behavioural patterns, and how they link with different behaviours and engagement
• Ability to understand and apply safeguarding protocols as they arise
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Guided by universal values of Humanity, Solidarity, Community, Charity and the Common Good, the Charity is strengthening its community fundraising to deepen impact nationwide. The team is now looking to appoint a Community Fundraising Lead, and Prospectus is leading the search.

Community Fundraising Lead - retention

Part time, 21 hours per week over 3 days

Hybrid - Midlands base with frequent travel to supporter locations (Home Counties/Midlands); occasional travel to Leamington Spa Head Office

£28,000-£34,000 per annum (FTE)

The Community Fundraising Lead will provide hands-on support and guidance to individuals and small volunteer groups across multiple regions, many of whom have championed the Charity for decades. You'll honour their values while ensuring the Charity's updated mission and messages are communicated clearly and consistently. Working with Marketing and Income Generation, you'll collaborate on projects, develop leads, and maximise fundraising activities with a strong focus on retention and long-term engagement.

Reporting to the Head of Fundraising, you will build on established networks, including loyal volunteer communities and church partners, overseeing initiatives such as our Ambassador programme so supporters feel confident representing the charity and sharing updates on national campaigns and community activities. You'll steward relationships at all levels, from pilgrim trek fundraisers to local bake-sale organisers, equipping volunteers with the tools, resources and recognition they need to thrive.

The successful candidate will be an empathetic, proactive relationship-builder with experience of community or volunteer-led fundraising and supporter stewardship. You'll bring strong communication skills, confidence working across faith and community settings, and the organisational flair to juggle multiple projects while maintaining excellent supporter care and compliance. Alignment with the Charity's mission and values is essential.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Guided by universal values of Humanity, Solidarity, Community, Charity and the Common Good, the Charity is strengthening its community fundraising to deepen impact nationwide. The team is now looking to appoint a Community Fundraising Lead, and Prospectus is leading the search.

Community Fundraising Lead - retention

Part time, 21 hours per week over 3 days

Hybrid - Midlands base with frequent travel to supporter locations (Home Counties/Midlands); occasional travel to Leamington Spa Head Office

£28,000-£34,000 per annum (FTE)

The Community Fundraising Lead will provide hands-on support and guidance to individuals and small volunteer groups across multiple regions, many of whom have championed the Charity for decades. You'll honour their values while ensuring the Charity's updated mission and messages are communicated clearly and consistently. Working with Marketing and Income Generation, you'll collaborate on projects, develop leads, and maximise fundraising activities with a strong focus on retention and long-term engagement.

Reporting to the Head of Fundraising, you will build on established networks, including loyal volunteer communities and church partners, overseeing initiatives such as our Ambassador programme so supporters feel confident representing the charity and sharing updates on national campaigns and community activities. You'll steward relationships at all levels, from pilgrim trek fundraisers to local bake-sale organisers, equipping volunteers with the tools, resources and recognition they need to thrive.

The successful candidate will be an empathetic, proactive relationship-builder with experience of community or volunteer-led fundraising and supporter stewardship. You'll bring strong communication skills, confidence working across faith and community settings, and the organisational flair to juggle multiple projects while maintaining excellent supporter care and compliance. Alignment with the Charity's mission and values is essential.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

The Work Rights Centre, in partnership with the LEF Fellowship Programme, is looking for a Trainee Solicitor to join our ambitious and driven team. We are a charity set up by migrants and for migrants, and every day our multilingual team of legal advisers stand up for their employment rights and secure their immigration status. 

This is an ideal opportunity for a candidate with a strong sense of justice, who is looking to build a career in a legal profession. This role will suit someone who values impact, and the opportunity to make a real  difference in the lives of vulnerable migrant workers and disadvantaged Britons.

You will be able to learn from three experienced solicitors, exercise your skills as an adviser, and progress your career in a friendly and supportive environment. The LEF Fellowship Programme will cover the cost of your mandatory legal training and exams. By the end of two years you will have had the chance to complete your SQE training and gain the required practical experience to fully qualify as a solicitor.

The role

As the Trainee Solicitor,  you’ll work on a stimulating range of issues across two wide areas of law -  Immigration (in Year 1) and Employment (in Year 2). You will learn how best to support vulnerable clients with limited English language and digital skills, how to spot signs of modern slavery or manage safeguarding concerns.

Working with our immigration team, you will help clients understand and secure their immigration status in the UK. You will support clients who have limited leave to remain (e.g. on employer-sponsored visas, Ukraine Visa Schemes, or pre-settled EUSS status) or who are entirely undocumented. Working with our employment team, you will work on cases involving non-payment of wages, non-provision of work, unlawful deductions, race and gender discrimination, or unfair dismissals. Crucially, you will have the opportunity to understand the real-life intersection of the two areas of law, as they are often experienced by the same clients. 

This is a brilliant opportunity to gain well-rounded experience across all stages of the legal process, including interviewing clients, collecting information and assessing evidence, taking down witness statements, providing over the phone and written advice, and collating evidence bundles. 

Alongside your legal work and SQE2 study, you will complete an independent social justice project aligned with your personal interests and objectives of the charity. This might entail legal research, sourcing strategic cases, or compiling data on the impact of the current policies. Working on this project will give you an opportunity to conduct strategic legal work contributing to systemic change. 

The fellowship programme will cover the cost of both your legal training and wide-skills training, as well as providing you with well-being support. Please find a full list of benefits on the LEF website.

About you

We’re looking for an enthusiastic and confident colleague who shares our commitment to providing excellent legal advice to migrant workers. Key criteria include:

• Completed and passed (or expect to pass by 14 March 2026) the Legal Practice Course (LPC) OR have an undergraduate degree and completed and passed SQE Part 1.

• Enthusiastic and proactive, motivated by a strong sense of justice.

• Confident and resourceful, you enjoy public-facing work and are keen to learn.

• Experience of working with  marginalised migrant communities

• Experience of working in a team, and progressing towards shared objectives.

• Can demonstrate commitment to social justice, and the aims and values of the Work Rights Centre.

How to apply

Download the full job description and person specifications. Please apply directly via LEF portal by the end of Friday, November 28th.

Successful candidates will be notified if they have been shortlisted for an interview by January 2026. The interviews will take place online between 26th January and 6 February 2026. The traineeship will commence on 1st April 2026.

About the role:

We are looking for passionate and dedicated individuals to join our team as a Young Person’s Worker in Islington, Camden and Waltham Forest.

In this role, you will have the unique chance to make a lasting impact on young people who are at risk of homelessness, empowering them to build fulfilling, independent lives. Your day to day responsibilities will include managing a caseload of clients, developing personalised support and safety plans, and guiding young people through the process of moving into independent accommodation, employment, and education.

As a Young Person’s Worker, you will work within a trauma informed, strengths based framework, ensuring that the needs and aspirations of each young person are at the heart of your approach. You will act as the lead worker for each individual, supporting them in developing life skills like budgeting, self care, and cooking while helping them access vital services such as mental health support, housing advice, and employment opportunities. Your role will be crucial in motivating and coaching young people to take ownership of their futures, helping them navigate their journey to independence with confidence.

Working at Single Homeless Project (SHP) means being part of a committed, supportive team that’s dedicated to creating positive change in the lives of young people. In addition to the difference you will make, you will also have the opportunity to grow your own career, with access to ongoing training and professional development. If you are ready to be part of something truly meaningful and make a real difference, we’d love to hear from you.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About Us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important Info:

Closing Date: Sunday 9th November at midnight

Interview Date: Monday 17th and Tuesday 18th November at SHP Head office in Kings Cross.

Please note there will be a second round of interviews for progressed candidates.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Are you passionate about ensuring the voice of children and young people are heard? Are you committed to advocating that children and young people’s rights are upheld? Do you believe that all children should receive consistently high-quality care in environments that strive to improve outcomes for each child?  Do you have experience in social work, education, inspection, advocacy or residential childcare management? Then we have an exciting opportunity for a professional like you.

The Vacancy

The Independent Monitoring Service is seeking to recruit professionals with experience of working with children and vulnerable adults to the role of Independent Visitor.

We are looking for individuals all across Yorkshire, including but not limitted to: Hull, Sheffield, Rotherham, Leeds, Bradford. 

The role of Independent Visitors is to provide visiting services on behalf of NYAS which are consistent with the National Quality Standards for Children’s Homes, Residential Special School Standards, Welsh National Minimum Standards, Health and Social Care Standards Scotland and CQC regulations. The main duties are:

• To undertake monthly visits to identified homes in accordance with the requirements of the relevant NYAS manager.

These visits will be:

Regulation 44 visits to residential children’s homes, short breaks and secure units.

Regulation 25 visits to residential family centres.

Care Quality Commission visits to residential adult homes.

Care Inspectorate Wales regulation 8 visits to residential children’s homes.

RSS20 visits to residential special schools.

Health and social care standards Scotland residential children’s homes.

Monitoring visits to unregulated provision.

• To undertake all tasks as identified by the relevant NYAS manager, during the visits and thereafter, in order to fulfil all aspects of the role.
• To provide factual reports within set timescales as required by the relevant NYAS manager.

Candidates should have demonstrable knowledge and understanding of regulated services and their inspection frameworks and also knowledge of current legislation and statutory guidance relating to children, young people and adults at risk particularly those in residential care.

Candidates must have experience of working within a social or health care organisation, safeguarding and experience of managing complex relationships across a diverse field, e.g. OFSTED inspectors, social workers, residential care workers and registered managers, health care professionals.

Candidates should also possess a professional qualification in a related field, i.e. social work, residential care, health care professional, advocacy or youth work.

This is a self-employed position and you will be paid a sessional rate.

You will also be required to complete annual safeguarding and compliance including, Personal Safety, Data Protection, Information Security, Safeguarding and Equality and Diversity. You will be able to subscribe to an e-learning platform provided by NYAS. The platform will provide you with the opportunity to undertake a number of other professional courses that you can complete in your own time to maintain your own CPD. You can do this on the e-learning platform at a significantly reduced cost compared to undertaking each course individually with different providers.

Note for candidates - when completing the application form, it is important that you refer to the person specification within the contract delivery specification and detail how you can evidence the criteria.

NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.

In accordance with UK immigration law, NYAS is required to ensure that all prospective candidates have the legal right to work in the United Kingdom. Therefore, proof of eligibility to work in the UK will be required as part of the recruitment process.

We reserve the right to close this vacancy early once we receive a high number of applications.

About NYAS

As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.

We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.

We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.

Work with us to help change young lives.

Welfare Rights Adviser 

Department - Support hub

Salary £32,445 per annum ( £19,467 pro rata for part time) 

Hours of work 22.5 hours a week over three days.

Base Hybrid working for the foreseeable future with regular attendance to the office at least 2 days week at Royal Free Charity, The Pears Building, Pond Street, London, NW3 2PP and Royal Free Hospital- Support Hub

The role

The welfare rights adviser will report to the welfare rights supervisor.

The welfare rights adviser  will be supporting people affected by long term health issues with financial challenges, supporting with benefit and housing advice, and referring on for further support where appropriate. 

Experience as a welfare rights adviser, including managing your own casework, is essential when applying for this role.

Principal accountabilities / responsibilities: -

Welfare rights advice and casework

· To provide welfare rights advice and casework for people affected by long-term health conditions, including inpatients, outpatients, and carers.

· To work at least two days per week on site, mainly based at the Royal Free Hospital or the Royal Free Charity office

· To provide advice and support primarily on welfare benefits and housing matters (that do not require a solicitor).

· To check whether clients are in receipt of all the benefits they are entitled to and help them claim relevant benefits.

· To help clients understand benefit decisions and challenge them (where appropriate) by way of mandatory reconsiderations and appeals.

· To help clients ensure they keep to their responsibilities in respect of their benefit claims, for example by notifying any relevant changes of circumstances.

· To refer or signpost clients to other agencies or departments as appropriate, e.g., housing solicitors; community care cases involving social services and NHS duties, FCA-regulated debt and immigration services.

· To signpost or refer to other services that might be valuable to a client such as condition specific charities, mental health support, or offerings in the local community that would improve their health and wellbeing.

· As part of this role, there may be some advice given to NHS staff.

· There may also be some involvement in new advice projects

· There will also be some triaging new referrals as part of this role

The team

The support hub department is here to support people affected by long term health conditions (patients and carers), to help them with the practicalities of living with a chronic condition; to improve wellbeing and quality of life. 

We are here to transform patient experience and staff experience and change lives for the better.

We aim to play our part in addressing inequalities in health, through supporting with the wider determinants of health (e.g., finances, housing); areas which can have a direct impact on someone’s health outcomes and recovery. Through doing this, we support the NHS and Royal Free London NHS Foundation Trust staff, stepping in where they may not have the time or expertise.

We are proud to hold the Advice Quality Standard (AQS), recognising us as well-run legal advice service, operating within social welfare law, and committed to social justice. 

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

•  CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification.

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 10 November 2025, 12 noon.

Interview date: Wednesday 19 November  2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

To provide structured housing related support to tenants of Mind in Gwent Supported Housing, and floating tenancy support to people experiencing mental health difficulties.

To act as keyworker providing practical and emotional support, advice, information and advocacy towards the goal of achieving greater independence in the community.

To liaise with a range of statutory and voluntary professionals and organisations to maximise resources for the client.

Interviews to be held on Thursday 20th November

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Refugee Community Outreach Worker
Reference: 302
Hours: 37.5 hours per week
Salary: £26,000 - £27,000 per annum
Based: Flexible across our 7 Hertfordshire wellbeing centres

We have a vacancy for a Community Outreach Worker to join our team, supporting refugees and asylum seekers in the community with multiple needs who have mental health as a primary need, through providing advice, information and holistic support.

About the Service

This is an exciting and reasonably new project, ‘Flourish’ – Mental Health for Refugees in Hertfordshire, which is a highly flexible and responsive outreach service developed to meet the needs of refugees fleeing the war in Ukraine & other refugees in Hertfordshire. The aim of the service will be to support refugees in the community with multiple needs who have mental health support as a primary need.

The countywide holistic service also provides emotional wellbeing support for families who are hosting refugees.

‘Complex needs’ are defined by the National Complex Needs Alliance as a combination of health needs and social needs.

Purpose of Post

• The purpose of the Hertfordshire Mind Network Refugee Community Outreach Worker role is to:
• To provide advice, information, onward referral and holistic support to clients with mental ill health.
• Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.

The successful candidate will have experience of caseload management, a good understanding of Mental Health conditions and experience of working with vulnerable individuals who are affected by housing difficulties and/or displacement. Understanding and knowledge of the concerns and challenges for refugees and asylum seekers and lived experience would be desirable.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date: Ongoing. Applications are being reviewed on an ongoing basis.
Interview date: Held on a rolling basis. Shortlisted applicants will be notified of interviews dates.
Please note: we reserve the right to close the post once we have reached maximum applications or filled the role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Background Information

Spitfire Advice & Support Services (Birmingham) Limited is not-for-profit organisation that offers help, information and support to clients from the most excluded communities.  We are currently funded to deliver our services in Castle Vale Ward and all the Sutton Coldfield post codes. Other funding we have enables the delivery of a number of projects that support our client’s including our Money Advice and Financial inclusion programmes.

Our Money Advice Caseworkers’ support clients who are affected by welfare reforms and have complex welfare benefits and debt issues. The appointee will need to have extensive experience of Legal Services Commission casework in the context of the Advice Quality Standard and will have worked in a target driven environment but who will also understand that people will always be our priority.

Essential Qualifications:

a)Educated to degree or equivalent level or have demonstrable work experience in the delivery of debt and benefit advice.

b)Hold either an IMA (Institute of Money Advisers) qualification or have recent GGDA (Giving Good Debt Advice) training.

Job Purpose

The key purpose of the role is to deliver a first-class specialist debt and money advice service to clients in need of support. ensuring income maximisation for all clients through the take up of appropriate welfare benefits.

We use a digital case managment system which enables hybrid working to function smoothly.

Case Workers Core Duties (extracte from the full Job Description for the role)

a) The delivery to AQS standard of the core Money Advice Service. This may be via telephone, MS Teams, email or face to face

b) The provision of advocacy and court representation at tribunals or other statutory bodies as appropriate.

c) Taking client instructions; this may include but is not limited to; drafting letters/emails to the client and third parties, preparing financial statements and negotiating with third parties.

d) Ensuring income maximisation through the take up of appropriate welfare benefits.

e) Working to targets to ensure that we meet all our contractual obligations.

f) Managing own caseload, opening and closing cases appropriately and carrying out reviews as required by AQS and the Head of Advice

g)  The support, with other team members/volunteers, of the delivery of the service on an outreach basis if required.

h) Maintain accurate case and client records using our digital case management system and for purpose of continuity of client casework, information retrieval, statistical monitoring and reporting preparation to AQS standards.

i) Ensuring that all casework meets AQS standards and complies with Money Advice Team Procedural Manual.

j) The maintenance of records and other data ensuring that it is up to date and accurate; either paper records (as required by Tribunal cases) or on our digital casework management system.

k) Ensuring that all confidential information is managed in line with the company’s Confidentiality Policy and GDPR Policy.