Commercial manager jobs in Lewisham, greater london
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sue Ryder supports people at the most difficult times of their lives
Are you an experienced fundraising compliance professional with a proven track record in developing and implementing strategic plans, along with creating supporting policies, processes, and training programs?
The Role
Reporting to the Head of Commercial Support and Governance, the role works alongside the Fundraising Supporter Services and Standards Manager, Retail Operations Manager and Retail Support & Projects Manager.
The Commercial Directorate incorporates Fundraising and Retail Operations alongside other Commercial activities such as the International Learning Academy at Sue Ryder. The role will focus predominantly on fundraising operations compliance and provide leadership and assurance guidance for other commercial operations.
You will lead the development and implementation of a compliance framework across all fundraising operations at Sue Ryder which includes, maintaining awareness of external legal and regulatory requirements, engaging stakeholders to review and update policies, work with subject matter experts to create compliance processes and training.
You will also build and maintain reporting and other mechanisms which clearly identify where assurance is available or where not, providing leaders with data to focus on improving compliance.
Key Responsibilities:
- Develop and implement the compliance framework, which includes creating an audit and assurance program for Fundraising, leading on audits where applicable.
- Review and update all compliance policies and procedures, recommending and gaining agreement with subject matter experts for appropriate review periods.
- Ensure adequate training resources are available for compliance related matters and ensure regular reporting to monitor compliance and inform managers.
- Collaborate with stakeholders, including the Junior Data Protection Officer, to update data protection processes. Regularly review consent statements ensuring these are appropriate and standardised, managing third-party consent documentation.
- Review, advise and agree sign off with subject matter experts on fundraising materials sent out across Sue Ryder.
Essential Criteria:
- Expert knowledge of the CAP code, General Data Protection Regulation, Privacy and Electronic Communications Regulations (PECR), Code of Fundraising Practice and other charity requirements set by the ICO, the Fundraising Regulator, Gambling Commission’s Licence Conditions and Code of Practice and HMRC Gift Aid Standards.
- Proven experience of creating and reviewing policies and guidance in a fundraising or retail environment.
- Experienced in implementing reporting mechanisms (SLA/KPIs) using multiple data sources and systems and internal and external audit processes and risk management.
- Understand and have experience of project management processes.
- Excellent teamwork, emotional intelligence, and leadership skills.
- Capable of managing competing priorities to meet business need, balancing risk and commercial benefit
- Able to manage time, plans, projects, and tasks effectively.
Desirable Criteria
- Able to develop a network of relationships across the organisation to deliver objectives as a skilled negotiator able to influence and motivate others
- Proficient with various computer and communication software relating to fundraising, retail and/or learning and development environments.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. Please visit our careers website for the full list.
Closing date: 11th Aug
Interviewing on a rolling basis - virtual interview plus a online skills test
**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
If you want more than just a job, we want you.
Join the team and be there when it matters.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Registered Charity 
More than 1000
Thank you!
TPP Recruitment is supporting a leading UK awarding organisation to recruit a Commercial Manager. This is an exciting opportunity to inherit an established portfolio of customers and prospects while driving growth across a well-respected organisation with ambitious plans for the future.
Operating within the education and skills sector, you will work with colleges, training providers, adult education organisations and employers, building trusted relationships that deliver excellent customer retention alongside sustainable new business growth.
Salary: £47,859 per annum
Employment type: Permanent
Working arrangements: Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.
Working pattern: Full‑time, 35 hours per week
Other benefits:
- Generous bonus structure
- Significant autonomy and ownership of your region
- Extensive opportunities for career progression and professional development
- Join a supportive and collaborative commercial team
- Work for an organisation with a strong reputation across the education and skills sector
About the Organisation
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.
About the Role
As Commercial Manager, you will take responsibility for a portfolio of existing customer accounts across the West Midlands, Wales and Southwest region, while also identifying and securing new business opportunities.
This is a highly client-facing position, with regular travel across your territory and approximately two to three days each week spent meeting customers and prospects. The sales cycle is consultative and relationship-led, requiring patience, credibility and a long-term approach to business development.
You will be responsible for customer retention while building a strong pipeline of new opportunities and contributing to regional growth targets.
Key Responsibilities
- Manage and develop relationships with existing customer accounts
- Maintain a minimum customer retention rate of 95%
- Identify, develop and convert new business opportunities across your region
- Deliver against annual new business growth targets
- Create and manage a robust sales pipeline through consistent prospect engagement
- Conduct regular customer visits and account reviews
- Present to senior stakeholders, decision-makers and prospective customers
- Use CRM systems to track opportunities, forecast income and monitor performance
- Work closely with marketing, customer service and product teams to support growth
- Gather customer intelligence and market insight to influence future development
- Represent the organisation at meetings, events and conferences
Skills / Experience Required
- Successful experience in sales, business development, account management or partnership management
- A strong track record of achieving commercial targets and growing customer relationships
- Excellent communication, presentation and stakeholder management skills
- Experience managing multiple accounts and opportunities simultaneously
- The ability to work independently while collaborating effectively with colleagues
- Strong organisational and planning skills
- A customer-focused and consultative approach to sales
- Experience within education, awarding organisations, training providers, further education or skills-based sectors (desirable)
- Knowledge of qualifications, assessment or learning services (desirable)
To Apply
- Please submit your CV outlining your relevant commercial, sales or business development experience.
Interview Process
The interview process will vary depending on location:
- Candidates based near the organisation's Northwest office will attend a single in-person interview
- Candidates based further afield will complete a two-stage process, comprising an online interview followed by a final in-person interview
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
Deadline
- Applications are being reviewed on a rolling basis until the position is filled.
- Early application is recommended.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
