Communication lead jobs in purley, greater london

Who are we?

London Gypsies and Travellers (LGT) is an organisation that challenges social exclusion and discrimination, working for change in partnership with Gypsy, Roma, and Traveller people. We work with families across London Boroughs, including those living on council caravan sites, roadside camps, in bricks and mortar housing, and those experiencing homelessness.

Our Bright Futures programme offers mentoring and skills support to young Gypsy, Roma, and Traveller people aged 15–25 years. Through tailored one-to-one work, group activities and practical help, we support young people to build confidence, motivation and pride in their identity, while developing the tools they need to succeed in wider society.

What are we looking for?

We’re looking for a motivated and organised Youth Project Worker to support the delivery of Bright Futures. This is a varied role that combines project coordination, outreach support, administration, and direct engagement with young people.

You’ll help keep the programme running smoothly behind the scenes while also building trusted relationships with partner services and young people and families, supporting communications, and contributing to learning and reflection.

What will the role involve?

As a Youth Project Worker, you will:

• Support the day-to-day administration of the mentoring and employability programme, including record-keeping and report preparation
• Help coordinate communications activities such as creating new material, WhatsApp updates, and social media
• Maintain and grow referral networks with employers, training providers, and community organisations
• Engage directly with young people and their families to raise awareness and encourage participation
• Hold a light caseload of mentees and support mentoring activities as needed
• Contribute to programme monitoring, evaluation, and learning

What difference will you make?

Young Gypsies, Roma, and Travellers face significant barriers to education, employment, and inclusion, often made worse by discrimination and low expectations. The Bright Futures programme is designed to counter this by helping young people unlock their potential, strengthen their voice, and take pride in who they are.

Your role will help ensure the programme is accessible, responsive, and grounded in the real experiences and aspirations of young people. You’ll play a key part in ensuring our support reaches those who need it most – and that it makes a lasting difference.

What can we offer you?

• A welcoming and collaborative team environment
• Structured induction and ongoing training suited to the role
• Mentoring and support from the programme lead
• Opportunities to develop experience in project delivery, youth work, and community engagement
• Involvement in a unique programme grounded in trust, pride, and culturally sensitive practice
• Reimbursement of reasonable expenses for work related activities

Contract Terms

This is an initial 6-month contract, with continuation dependent on funding and satisfactory performance.

We have strong funding prospects and are currently awaiting decisions on multi-year funding applications, expected within the next 2–3 months. We are committed to continued delivery of Bright Futures and want to bring someone into the team who is motivated to grow with the programme.

Subject to a positive funding outcome and strong performance, we would aim to extend the contract at the earliest opportunity.

Who should apply?

We’re keen to hear from people with a wide range of backgrounds: youth work, community development, education, or admin, or someone with lived experience and a strong commitment to supporting Gypsy, Roma, and Traveller young people.

You’ll need to bring solid administration and digital skills, to help coordinate and deliver the programme effectively.

We particularly welcome applications from people from the Gypsy, Roma and Traveller communities.

How to apply?

Using the 'click to apply' button, please send us your CV and a cover letter addressing the questions below:

• Why are you interested in this role with London Gypsies and Travellers?
• What experience, skills, and values would you bring to the role?

Please refer to the enclosed job description and person specification when preparing your application. Applications without a cover letter will not be considered.

Role: Youth Project Worker
Hours: Part-time, 2 or 3 days a week (14 or 21 hours contract)
Salary: £27,000 - £28,000 p.a. (pro-rata) depending on experience and qualification  

Closing Date: Sunday 27th July 2025
Interviews: Tuesday 5th August (Stage 1) and Tuesday 12th August (Stage 2)

By applying, we expect that you have noted the interview dates and confirmed your availability.

For more information or to have an informal conversation about the role, contact: Mini Ravi, Programme Lead on our office phone or via info(@) email.

Job Summary

Location : Requirement to attend our sites in Basildon, Harlow and Thurrock if required and to team meetings quarterly.

Type: Remote

Salary: £48,000.00 per annum

Hours :  37.5 hours per week

Term: Permanent

Main Responsibilities:

Leadership

1. As a member of the Operational Leadership Team and wider Senior Leadership Team, work collaboratively and take collective responsibility for the strategic management and leadership of the organisation.

2. Work closely with the CEO, Treasurer and Board of Trustees to facilitate good governance and risk management.

3. Manage, maintain and develop all financial systems and control; increasing their impact and quality, and implementing best practices in financial management.

4. To supervise finance assistants and ensure that they are adhering to financial code of practices.

Financial Management

1. Lead and manage all aspects of the financial cycle, including budgeting, forecasting, fixed asset management, reserves & designated fund management and financial reporting.

2. Work with HR & Payroll Officer to manage and retain oversight of the day to day financial operations, including accounts payable, accounts receivable, banking and general ledger maintenance, including the reconciliation of petty cash, credit cards and all bank accounts on a monthly basis reviewing and approving payment runs and payroll.

3. Work with the CEO and Senior Leadership Team to prepare the annual budgets and forecasts.

4. Lead and manage the provision of regular budget monitoring and reports to budget holders.

5. Assist with the budget preparation for funding bids. Manage, monitor and keep track of any grants, funding or commissioned income, working with relevant managers to provide relevant financial information for inclusion in monitoring reports.

6. Lead and manage the provision of quarterly financial reports to the Board and advise them on financial issues as appropriate

7. Provide insightful financial analysis and reporting to inform and support organisational management, development and decision[1]making, and funding applications across the organisation.

8. Work with the CEO to prepare medium term financial forecasts for the organisation to support strategic decision-making and delivery of strategic priorities.

9. Lead on the audit process and the preparation of year end accounts to trial balance including preparation of the audit file and the closing down of the accounts on our accounting management system to ensure that the organisation is compliant with legal requirements and good practice.

10. To work closely with the CEO, Senior Leadership Team and designated Trustees to advise, review and cost the annual pay award.

11. To provide back-up and holiday cover for the processing of monthly payroll.

12. To work with and support the HR & Payroll Officer in providing payroll information and reconciling payroll monthly.

Governance and compliance

1. Ensure compliance with all relevant financial regulations and reporting requirements (e.g. Companies House, HMRC and the Charity Commission).

2. Attend Trustee Board meetings to report on financial matters, including the identification and management of financial risk, and provide any relevant reports.

3. To support the Trustees, SLT and line managers in managing our finances carefully and within our financial means, through provision of advice, guidance, support and training.

4. To be the main point of contact with external auditors.

5. To ensure that robust financial controls are in place, underpinned by appropriate financial policies and procedures and to ensure that they are adhered to and that the organisation is protected from fraud and error.

Closing date for applications : 21st July 2025

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.​

This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.

Brief role description:

The Fundraising Officer plays an integral role supporting the Fundraising team at the Forces Employment Charity (FEC).

As part of the Marketing, Communication and Fundraising Directorate, and led by the Head of Fundraising and Development, you will research and identify new funding opportunities and support their conversion into long-term relationships. You will be supported by senior members of the fundraising team to create and write high-quality proposals to secure funding, and stewardship reports to demonstrate impact and outcomes to our funders.​

Interested? Want to know more about the Charity? Please visit the Charity website.

Eager to know more the role? Have a look at the Job Description attached.​

What’s in it for you? Check out the Benefits sheet attached.

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday 23 July 2025​​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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About Cherry Trees 

Cherry Trees is a highly regarded local charity in East Clandon, near Guildford, Surrey, that offers Outstanding specialist respite for children with complex disabilities. We are a lifeline for many families, playing a vital role in helping them stay together by providing Outstanding care. This gives children the best opportunities in life and allows their families to have a much-needed break from their caring responsibilities. 

Job description 

We are looking for a full time Head of Fundraising and Communications to join our team at an exciting time of organisational development and growth. This is an exciting opportunity for an experienced and enthusiastic individual to lead and inspire our committed fundraising team. Our ideal candidate must have experience of managing a charity fundraising team, excellent interpersonal, written and communication skills, and be able to demonstrate previous success in income generation through a variety of fundraising channels.

The role requires someone who is confident in developing and leading on a fundraising and communications strategy to grow various income streams for the charity and manage a budget effectively.

We are fully committed to safeguarding our vulnerable children and adults and as such our recruitment process will follow Safer Recruitment guidelines and the successful applicant will require a DBS.

First Steps ED are looking for a passionate and strategic Head of Fundraising and Communications to join our team and help make a difference in the lives of those we support. First Steps ED provide person-centred support to our service users for a range of disordered eating and eating disorder presentations.

The Head of Fundraising and Communications will lead on the development and implementation of strategies to diversify and grow our income streams, strengthen our brand, and increase engagement with key audiences. Reporting directly to the Chief Executive Officer, the postholder will be responsible for building and maintaining relationships across trusts and foundations, corporate partners, individual donors, and community supporters. This role will also oversee all aspects of external communications and marketing, ensuring a consistent and compelling voice for the organisation across digital, print, media, and stakeholder channels.

The Head of Fundraising and Communications will provide line management and strategic direction to the fundraising and communications team, with accountability for delivering income targets and enhancing the charity’s profile and impact.

Role Overview:
This position requires a strategic leader who will be a proactive engagement lead and support the charities overall strategy and mission. You will have a proven background of successful fundraising activities, diversifying engagement and income and cultivating key relationships through communication strategies.

Key Responsibilities:
This is an opportunity to develop and shape the fundraising and communications strategy for a growing charity, in an are that is getting more and more attention. The role will require an agile mind to adapt to the ever changing environment, and in return the charity leadership promises flexibility and understanding, as we test learn and adapt these strategies.

Some of the area you are expected to work on are the following, and the rest can be defined by you:

• Budgets and Targets: You are directly responsible for the budgets, and income targets attached to Fundraising and Communications.
• Engagement and Income Diversification: Develop and implement strategies to diversify income streams, including legacy giving, corporate partnerships, individual donations, and major donors.
• Marketing and Communications Strategy: Create and implement strategies to reach a wider audience through innovative marketing and communications channels.
• NHS and Private Sector Opportunities: Identify and pursue new business opportunities within the NHS and private sector.
• Relationship Management: Manage key relationships with donors, partners, and stakeholders.
• Team Leadership: Manage and support Fundraising, Marketing and Communications officers, ensuring alignment with fundraising goals and charity objectives overall.
• Lead our flagship campaigns: This year we are developing an online campaign, currently called Scroll Safe, to tackle the issues with online safety, we are included in the parliamentary act, and we wish this to be a multi-year campaign. It is in development for 2025, and you are expected to hit the ground running. Other campaigns include Eating Disorder Awareness Week, and Christmas.
• Digital Agency and PR Management: Oversee the work of digital agencies and PR consultant to enhance online presence and engagement with public relations and media outreach.
• Ambassadors and Patrons Management: Engage and manage relationships with ambassadors and patrons to leverage their support and influence.
• Web Development Leadership: Lead the development and maintenance of the charity's website to ensure it effectively supports fundraising and communication efforts as well as providing clear and concise support to our service users, carers and professionals.
• Manage our portfolio of events: We have an emerging trend in challenge events, and we manage these carefully and mindfully especially long-distance sporting events. This requires key insights in trends and work with our marketing team on key insights.
• Working with the CEO: You will identify opportunities for strategic communications and growth. You will network with likeminded individuals from other charities and build sector connections.
• Senior Leadership Team: You will be an integral part of our Senior Leadership Team, which means working across the whole charity on tasks that may pop up, and planning with the team our Organisational Development.

Qualifications:

• Experience: Minimum of 5 years in a senior fundraising and communications role, preferably within the charity sector.
• Education: Bachelor's degree in Marketing, Communications, Relationship Management, or a related field.

Skills:

• Strong strategic planning and implementation skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple projects and meet deadlines.
• Proficiency in fundraising software and CRM systems.
• Strong leadership and team management skills.

What we offer

• 28 days annual leave (pro rata for part time)
• Enhanced sick pay
• Company events
• Blue Light Card
• Access to our Employee Assistance Program + Wellbeing App
• Company pension - 5% employee, 3% employer
• On-site parking
• Referral programme
• Work from home (depending on role)
• Accredited training programme towards CPD

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Should we met our target number of applications we reserve the right to close the advert earlier than the closing date.

Harris Hill has an amazing opportunity for a Marketing Lead to join a well loved youth charity for 8 months, starting ASAP.

This hybrid role offer £40441pa with £3500 for 40% London office attendance in SW London. Remote will be considered with some travel to London office.

The Marketing Lead will be responsible for the development and implementation of marketing strategies, with a focus on attracting volunteers and members.

Responsibilities:

Develop and lead marketing strategies to attract potential volunteers and members.
Collaborate with media agencies to brief campaigns, review media plans and optimise live activity, ensuring timely delivery and adherence to budget.
Write and/or edit inspiring, engaging and creative ad copy where required for different channels and audiences.
Brief internal and external creative teams to produce compelling and brand-aligned marketing assets.
Implement testing strategies to drive continuous optimisation and learning.
Monitor, analyse and evaluate campaign performance using analytics tools; present insight and recommendations to a range of internal stakeholders.
Use audience research and tools to understand demographics, interests and behaviours of potential volunteers, members and supporters, including audiences that might be ‘harder to reach’.
Develop strategies to increase awareness of the organisation among key audiences, using tools such as the Brand Tracker to measure progress.
Ensure all marketing content is inclusive, accessible and aligned with tone of voice and brand guidelines.
Stay up to date with latest marketing trends, proposing ideas and solutions to meet objectives and ensure campaigns remain relevant and engaging.
Manage campaign budgets including planning, monitoring, reforecasting where required and reporting on spend to stakeholders.
Collaborate with data protection, digital and content teams to brief data and tracking requirements, ensuring effective measurement of campaign success.

Skills and Experience:

Ability to plan and deliver paid marketing campaigns and an excellent understanding of marketing channels such as paid social, display, search etc.

Excellent writing, editing and proofreading skills with a thorough knowledge of good grammar and use of brand guidelines, as well as excellent verbal communication skills.

Excellent stakeholder management skills, working with all level of stakeholders across teams and with external agencies.

Ability to effectively manage complex projects independently and as part of a team, prioritise workload, solve problems and achieve deadlines.

Managing integrated paid marketing campaigns and budgets, working with media agencies.

Optimising and analysing campaigns, measuring success and presenting to a range of stakeholders

Paid marketing channels such as paid social, search, display, video on demand

If you would like to see a full JD and to discuss further, please apply for more information

We will be building our brand, diversifying our income streams and increasing our donors and giving profile. You will manage a small fundraising team and play an important role on our senior management team. You will be experienced in winning large trust and foundation and statutory sector grants, as well as having knowledge around diversifying funds in a not-for-profit context.

Main Responsibilities:

• Building our brand, diversifying income streams, and increasing our donor profile.
• Managing a small fundraising team and playing a key role on our senior management team.
• Developing and delivering fundraising strategies based on our Strategic Plan.
• Overseeing our funding portfolio and supporting the development of individual donors.
• Sourcing and applying for funds to meet strategic priorities.
• Networking with other agencies and stakeholders to promote our work.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.​

This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.

Brief role description:

The Fundraising Officer plays an integral role supporting the Fundraising team at the Forces Employment Charity (FEC).

As part of the Marketing, Communication and Fundraising Directorate, and led by the Head of Fundraising and Development, you will research and identify new funding opportunities and support their conversion into long-term relationships. You will be supported by senior members of the fundraising team to create and write high-quality proposals to secure funding, and stewardship reports to demonstrate impact and outcomes to our funders.​

Interested? Want to know more about the Charity? Please visit the Charity website.

Eager to know more the role? Have a look at the Job Description attached.

​What’s in it for you? Check out the Benefits sheet attached.

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday 23 July 2025​

​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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Do you want to join a growing and dynamic charity and make a real difference?  This varied and rewarding role could be for you!

A little about us

The Catholic Children’s Society (CCS) has been supporting children and families since 1859. Today we are one of the largest providers of mental health services to schools in London and offer a range of family support services.

Our legacy includes placing over 6,000 children with adoptive families and we now proudly operate an Ofsted-rated Outstanding Voluntary Adoption Support Agency.  Our ‘Pathways’ service supports individuals who were adopted through CCS or lived in our children’s homes, and their families. We help them access records, explore their past and reconnect with birth relatives, achieving “an exceptional level of user satisfaction” (Ofsted).

Our values

We work with individuals of all faiths and none. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership.  There is no requirement or expectation that candidates for this role are Catholic. 

About the role

This is an exciting opportunity to lead our Post Adoption and Aftercare team and make a real difference to people’s lives. Facing an unknown past can be daunting. You will lead a team of experienced social workers to ensure service users access a high-quality, sensitive and compassionate service.

This is a challenging, varied and deeply rewarding role. You will be responsible for managing referrals, overseeing casework, supervising staff, and ensuring compliance with all relevant legislation and standards. You will also act as the Ofsted Registered Manager for our Voluntary Adoption Support Agency.

This role would suit a dynamic and empathetic individual who is passionate about helping people find out more about their past and achieve a greater understanding of their early life and family background.

What we are looking for

We are looking for someone with a strong background in adoption or post-adoption work, who is ready to lead a small, dedicated team. The successful candidate will:

· Be a qualified Social Worker registered with Social Work England.

· Have at least five years’ experience of working in the field of adoption and/or post adoption, with a minimum of two years’ experience in post adoption.

· Have experience of managing a team, including providing supervision to other social workers.

· Have excellent knowledge of the Adoption and Children Act 2002 and related regulations.

· Be highly organised, with excellent communication and interpersonal skills.

What you will get in return

· Salary of £58,000 p.a. (pro rata)

· The option to work either 35 hours or 28 hours per week.

· Generous annual leave allowance of 30 days p.a. (pro rata) plus bank holidays

· 11% employer pension contribution

· Access to a staff Health Plan and Employee Assistance Programme

· The opportunity to wake up each morning and feel you are making a positive difference!

Location

We have a lovely office at 73 St Charles Square, London W10 6EJ (private off-street parking is available for staff). Hybrid working options will be considered, with the expectation that staff attend the office at least two or three days per week.

Application process

We are actively interviewing for this role, so please submit your CV and covering letter as soon as possible.  The advert will close on Monday 21 July at 9am.

Please ensure you include a concise cover letter that clearly sets out why your skills and experience make you suitable for this role and what motivated you to apply.

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

See the difference your administration and relationship building skills make. Every day.

We all need a purpose in life. At Princess Alice Hospice, you’ll have the opportunity to make a satisfying, rewarding difference to a great cause and be supported every step of the way. We’re small enough for you to really see the impact you have, and big enough to support you with training, experience and fantastic benefits. 

Find more meaning from your work and be the difference at moments that really matter.

About the role:

Gifts in Wills help fund over 1/3 of the vital care we provide. Working with the Head of Legacies and your job share partner, you’ll ensure that all gifts in Wills left to Princess Alice Hospice are administered in a professional, timely and compassionate way, in accordance with relevant legislation and organisational policies.

About You:

We’re looking for someone with demonstrable experience and an understanding of charity legacy administration; someone who enjoys managing a varied workload and building relationships with a wide range of internal and external stakeholders.  You’ll have experience of working alone or as part of a team; prioritising and managing your workload; working with budgets and monitoring and reporting on KPIs.  You’ll share our commitment to the mission, vision and values of the hospice.  If you’re looking to make a meaningful difference we’d love to hear from you – even if you’re not sure you meet every requirement of the role.

As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference to our community, we offer a range of great benefits, which include:

· 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)

· educational and professional development opportunities

· monthly group reflections via Schwartz Round sessions

· free on-site parking

· tranquil Hospice grounds

· subsidised meals at our on-site restaurant

· Employee Assistance Programme

· access to Blue Light Card discount card

· Access to Group Personal Pension Plan (provided by Scottish Widows) plus we also offer an Auto-enrolment pension with NEST. If you have been a member of the NHS Pension Scheme, you may be able to continue your contributions to that scheme during your time at Princess Alice Hospice.

· excellent changing facilities (with showers, fresh towels, and hairdryers)

· wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

Discover the difference you can be.

About us

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south-west London and Middlesex.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Salary: £35,000 - 36,000 per annum, depending on experience

Working Hours: 37.5 hours per week with occasional evening and weekend work

Hybrid working with 1-2 days a week in the head office (Putney, London, SW15)

Permanent contract

This role is a new opportunity to join our small but growing team and contribute to creating brighter futures for children and young people in care.

We’re looking for a dynamic and results-driven fundraiser who thrives on building strong, strategic relationships. This is an exciting opportunity to take ownership of a brand-new role focused on maintaining and expanding our portfolio of funders. You’ll play a key part in increasing both the value and longevity of existing relationships, while proactively identifying and securing new opportunities.

If you’re passionate about driving change and want to be at the heart of our organisation’s growth, this role is for you. As our Major Gifts Lead, you’ll be instrumental in achieving vital income targets that support St Christopher’s wider mission and strategic goals.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people, and we are proud of our history of providing fostering, children's homes, and a range of innovative services for young people leaving care across the UK and the Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer and are committed to developing an inclusive workforce where everyone feels they belong.  We hope to attract applications from underrepresented groups, including individuals from diverse cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faiths, genders, sexual orientations, childcare responsibilities, and those with gender-diverse identities.

About the Role

Make a lasting impact on young lives. Join St Christopher’s as our new Major Gifts Lead.

St Christopher’s is dedicated to transforming the lives of children and young people in care. We’re excited to offer a unique opportunity for a passionate and experienced fundraising professional to shape and grow a brand-new role within our dynamic team.

If you’re a strong relationship-builder with a background in partnerships, sales or fundraising and ready to make an impact, apply now.

As Major Gifts Lead, you will:

• Work closely with the Head of Fundraising to manage and cultivate a warm pipeline of trusts and foundations, and corporate partners, progressing relationships and identifying opportunities for support.
• Identify, research, and cultivate new funding opportunities to secure significant gifts and long-term support.
• With the Head of Fundraising, manage and grow a portfolio of high-value donors and prospects, ensuring excellent stewardship and engagement.
• Lead on the preparation of compelling funding proposals, applications, and impact reports tailored to donor interests and priorities.
• Build and maintain strong relationships with corporate partners, identifying opportunities for sponsorship, employee engagement, and strategic partnerships.
• Collaborate with colleagues across the organisation to gather stories, data, and insights that demonstrate impact and strengthen donor communications.
• Ensure that young people’s stories are respectfully shared and in line with our strengths-based approach.

This role is ideal for a strategic and relationship-driven fundraiser who thrives on building meaningful partnerships and wants to make a tangible difference. You’ll be joining a supportive, organisation where your expertise will be valued and your ideas welcomed.

Ready to take the lead and help us grow our impact?
Apply now and be part of something truly meaningful.

Applicants should have

· Proven track record of securing significant income from major donors, trusts, foundations, and/or corporate partners.

· Strong relationship management skills with the ability to engage, inspire, and steward high-value supporters.

· Excellent written and verbal communication skills, with experience in writing compelling proposals and donor reports.

What you should expect from us

· Salary £36,000.

· A friendly working environment, a fun, open and honest culture.

· 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.

• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary Funded Training Programs.
• Employee Awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements. Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

For the full Job Description and Person Specification please visit our website.

For more information please visit our website.

We advise to apply as soon as possible as applications will be reviewed on a rolling basis.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

ICT & Facilities Assistant (Part-Time)
Fulham-based, with travel to sites across London
Monday to Friday, 9am–2pm (25 hours per week)
Two-year fixed-term contract
c£28,000 FTE (actual salary pro rata)

Are you a tech-savvy, people-focused problem solver looking for a part-time role with purpose?

We’re supporting a small, well-established charity that provides housing and support to vulnerable people. They’re looking for an ICT & Facilities Assistant to join their friendly team and help keep their digital systems running smoothly – and their staff supported and connected.

This is a great opportunity for someone who enjoys variety, values meaningful work, and is comfortable being the go-to person for day-to-day IT support.

What you’ll be doing:

• Acting as first-line support for all things IT – from SharePoint and Teams to mobile phones, AV kit and the organisation’s in-house CRM.

• Logging and escalating more complex tech issues to the external ICT contractor or your line manager as needed.

• Setting up user accounts, permissions and access rights, with a focus on security and good cyber hygiene.

• Helping with onboarding new staff, setting up laptops and workstations, and delivering basic Office 365 training.

• Keeping IT documentation up to date – including inventories, guides and user manuals.

• Supporting with basic facilities tasks, including office moves and covering the Fulham site reception on occasion.

What we’re looking for:

• A qualification in IT (e.g. diploma or degree) and strong working knowledge of Windows 11, Microsoft 365, Teams and SharePoint.

• Experience supporting hardware (laptops, phones, tablets) and networking infrastructure.

• A good grasp of cyber security best practices.

• Someone proactive, organised and approachable – a natural helper who’s happy juggling different tasks.

• An understanding of, or interest in, the challenges faced by ex-Service men and women.

This is an office-based role working 9am–2pm, Monday to Friday. You'll be based in Fulham, with occasional travel to other sites across London.

If you enjoy rolling your sleeves up, supporting people, and making sure the tech just works – this could be a perfect part-time fit.

To apply or find out more, get in touch today. Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.