Communication manager jobs in Cambridge
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are looking for a proactive and organised Membership and Events Officer to join the Magistrates’ Association on a 12-month maternity cover basis.
This is a varied and hands-on role, supporting our membership, events and branch network. You will play a key part in ensuring our members receive a high-quality service, while also helping to strengthen and grow our local branch activity across England and Wales. This role sits within our small staff team.
Alongside managing membership processes with our third party support organisation, you will take a lead role in delivering small national events and supporting our network of volunteer-led branches. This includes working closely with branch officers, delivering inductions, and helping to reinvigorate areas where engagement is lower.
About you
You will be someone who enjoys working across multiple areas, is comfortable managing competing priorities, and takes a proactive approach to getting things done.
You will have experience in membership support and event delivery, and be confident working with volunteers and stakeholders at all levels. Strong organisational skills and attention to detail are essential, particularly in relation to managing data and financial processes.
A working knowledge of Direct Debit (BACS) processes, including renewals and handling failed payments, is important for this role.
Most importantly, you will be someone who is approachable, practical and able to build strong working relationships, helping to support and strengthen our branch network.
We will be conducting interviews on a rolling basis, so early application is advised.
Key responsibilities
- Supporting the delivery of an efficient and responsive membership service, including renewals and member enquiries
- Managing Direct Debit (BACS) processes, including renewals, collections and handling exceptions, alongside third party membership support organisation.
- Acting as a key point of contact for branch executives, providing support and guidance when needed.
- Supporting the reinvigoration of areas with low or declining MA representation
- Planning and delivering key events, including:
- Four retired member events per year, including a Christmas lunch/dinner
- Regional branch meetings (typically once per year across multiple locations)
- The Royal Garden Party reception
· Administration of webinars, setting up of events using Wordpress
- Supporting the maintenance of accurate membership data and contributing to reporting
- Working collaboratively with colleagues, volunteers and external partners
What we’re looking for
Essential
- Experience in a membership organisation, charity, or similar environment
- Experience of organising and delivering events
- Experience of working with databases or CRM systems
- Experience of managing or administering Direct Debit (BACS) processes, and other payments.
- Experience of working with BACS reporting files (e.g. ARUDD, ADDACS)
- Strong organisational skills and attention to detail
- Excellent communication skills
- Ability to build positive working relationships with volunteers and stakeholders
- A proactive approach and ability to work on your own initiative
Desirable
- Experience of supporting volunteer-led groups or committees
- Experience of delivering inductions or training
- Experience using Wordpress and Mailchimp
- Experience of supporting engagement or participation in a membership setting
- An interest in the work of the Magistrates’ Association and the wider justice system
The client requests no contact from agencies or media sales.
The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.
We are looking for three new team members to join our team of Specialist Huntington's Disease Advisers to support people affected by Huntington’s disease.
The roles available are:
• Bath, Somerset, Wiltshire, North & East Devon, Weston Supermare & Wiltshire Specialist Huntington’s Disease Adviser (part-time, 28 hours)
• East and South Yorkshire Specialist Huntington’s Disease Adviser (part-time, 21 hours)
• Surrey and South London Specialist Huntington’s Disease Adviser (part-time, 21 hours)
All roles available are home-based, but must be living in the area specified in the job title, as the job involves extensive travel within the region and occasional travel across England and Wales.
We are looking for an enthusiastic, self-motivated person who is dedicated and committed to the welfare of families affected by Huntington’s disease, developing and improving the quality of care that they receive. You will need to have skills gained within a Health and Social Care profession. Your main responsibilities will be to offer help, information, advice, support and education to everyone affected by Huntington’s disease and professionals involved in supporting them.
All three vacancies are on a part-time permanent contract. Due to team-wide commitments, you must be available to work on Tuesdays. All other working days (in line with contracted hours) may be flexible around your individual needs and the needs of the role. Regular working pattern will be agreed with your line manager upon successful appointment.
This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.
Learn more about the role in the job pack included.
We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. Providing this information is voluntary.
The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer Recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.
Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.
Click on 'apply' to begin your application. To ensure your consideration, you must upload both a CV and cover letter (make sure to press 'upload' for both documents before completing the application process!).
Your application must include which of the 3 vacancies you are applying for. You must be located within the areas the role covers. Your cover letter should also include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.
Applications submitted without a CV and cover letter will not be considered.
Closing date for applications is Sunday 17 May, 5pm.
First round interviews will be held online Thursday 4 - Friday 5 June. Second round interviews will be held in-person in London Thursday 11 - Friday 12 June.
Benefits
* 25 days annual leave plus public holidays (pro rata for part-time staff)
* 1 additional cultural or wellbeing leave day (pro rata for part-time staff)
* A pension scheme with 3% employer contribution
* Medicash scheme
* Travel-to-work scheme
* Flexible working approach
* Family forward policies
* Supportive and positive working environment
* Fantastic learning and development opportunities
We improve care and support services for people with Huntington’s disease, educate families and professionals, and champion people’s rights.



Trusts Fundraiser
Location: Remote – Homebased
Contract: Part Time - 25 hours per week | Permanent
Salary: £29,656.01 - £31,134.23 (Full Time Equivalent)
Deafblind UK has championed people with dual sensory loss since 1928, helping them to overcome the unique set of challenges they face. We support the rights and interests of deafblind people of all ages, in the belief that they deserve the opportunity to live their lives to the fullest, retain their independence, and be included in their local communities. Wellbeing, emotional and practical support forms the cornerstone of our support services. These services are entirely ‘bespoke’, recognising the uniqueness of every individual, and they are based very firmly on our fundamental belief that disability does not mean inability.
The Impact You'll Make
In Trusts, we secure funding to help our colleagues deliver the services described above. So, we enable our colleagues to make a very real difference to the lives of those affected by dual sensory loss. We regard that as a privilege.
What We Need
An individual who will share our view, and who can enhance our team with their experience and expertise. Someone who will bring passion, who is not afraid of hard work, and a good team player. Someone who wants to help make a difference.
What you’ll be doing
You will produce excellent and compelling funding applications, based on thorough research. You will liaise with colleagues to help construct applications. Once funding is secured, you will steward your portfolio of funders to ensure that they are well informed about our work and inclined to provide us with further support. You will ensure that records are accurately maintained on our CRM system.
You will bring to the role:
- Proven experience in Trusts Fundraising
- Demonstrable evidence of first-class writing skills, with the capacity to translate complex subject matter into a compelling, and easily understood case for support
- Good research skills, with the ability to match the organisation’s projects and strands of work with funders’ priorities
- Good organisational skills with the capacity to meet multiple deadlines
- Good admin skills, with a good eye for detail, and a commitment to 100% accuracy
What You’ll Get In Return
- A strong, supportive, productive, high-performance team
- A commitment to personal development and growth in the job
- Flexible working arrangements
- The opportunity to help make a difference on behalf of one of the most vulnerable groups in society
- 25 days annual leave plus Bank holidays (increases by a day at both 3 years of service and 5 years of service)
- Westfield Health – which includes the below:
- Cash reimbursement for a range of health-related costs that we all incur regularly, such as dental and optical costs, hospital in patient or day care, and more.
- A Doctor line giving access to a GP 24/7
- A discount scheme
- Gym membership discounts
- 24-hour employee helpline
- Workplace Pension - eligible employees are enrolled onto the workplace pension scheme
Please see attached Job Description and Person Specification for further details.
We support people who have combined sight and hearing loss which affects their access to information, mobility and communication.
The client requests no contact from agencies or media sales.
Employment Type: Full time
Location: Remote · Multiple locationsIreland · UK
Salary: £62,000 - £72,000 (GBP)25 days holiday plus other benefits.
Seniority: Senior
Closing date: 9:00am, 4th May
About GLAN
GLAN is an independent non-profit organisation made up of lawyers, investigators and campaigners. We pursue legal action against powerful actors involved in serious human rights violations and environmental harms, working across borders with international and local grassroots organisations.
Our vision is justice across borders.
We are a fully remote team - our committed colleagues are spread across multiple countries, and we have offices in Ireland and the UK.
We currently work across three key focus areas:
- Accountability for Atrocity Crimes
- Environment and Climate Litigation
- Abuses in Value Chains
About the role
The Chief Operating Officer at GLAN will play a crucial role in steering the team in the successful implementation of the charity’s organisational strategy, and will be responsible for ensuring the day-to-day smooth running of the organisation – in order to build a sustainable, compliant, resilient and well-governed organisation.
The ideal candidate
We are looking for an experienced leader with a proven track-record of delivering financial oversight and overseeing complex budgets and projects to completion in a fast-paced environment. We are looking for someone who possesses excellent people skills, who is emotionally intelligent and can guide a dynamic team remotely.
The Chief Operating Officer will be responsible for the delivery of core services and will manage a core team of staff to deliver Finance, HR, Fundraising, Communications and Governance.
The ideal candidate will have demonstrable experience in a similar role, with in depth understanding of how charitable, purpose driven organisations operate. You must have excellent leadership skills, a solid grasp of data analysis and performance metrics, financial planning and budgeting skills, and an advanced understanding of business planning, budget and project management.
Key Responsibilities
Senior Leadership
- Lead the Senior Leadership team in the implementation of our revised organisational strategy 2027-2030.
- Ensure organisation-wide financial oversight and operational business planning.
- Provide guidance and support to GLAN’s team.
- Deputise for the CEO when necessary and take ownership of high-level decision-making.
Operational oversight
- Maintain operational oversight so that legal, advocacy, funding and finance align with GLAN’s organisational strategy.
- Oversee and facilitate the flow of information between the legal and operational teams so that our legal case works aligns with finances, commitments to funders, team capacity, and communications plans.
- Ensure that systems enable on-going monitoring of expenditure so that fundraising and finance are aware of gaps/underspends.
- Help ensure cases/teams are sufficiently resourced in terms of staff capacity.
- Ensure joined up working, and provide strategic guidance when challenges arise.
People and culture
- Provide strong leadership to ensure a professional and healthy working culture.
- Build on GLAN’s existing commitments to a working culture that is in line with our values, overseeing team-wide consistency to HR line-management, 1:1’s, annual 360 reviews and performance.
- Oversee recruitment, onboarding, performance management, and staff development and staff feedback.
- Ensure policies on anti-racism, equality, diversity, inclusion and wellbeing are embedded in how we work.
- Support the embedding of GLAN’s values across GLAN’s work.
- Oversee relationship and dialogue between GLAN’s SLT and Trade Union representatives.
Governance and Board relationships
- Lead on ensuring that GLAN is compliant with our legal, regulatory, health & safety, data protection / GDPR and employment law obligations.
- Ensure we have all necessary policies in place and take the lead on coordinating the establishment and review of existing and further policies. Oversee the regular review of GLAN’s risk management frameworks and our risk register.
- Oversee GLAN’s governance structures (internal reporting, Board meetings etc.), ensuring decisions are well informed and documented.
Financial oversight
- Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
- Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
- Manage relationships with external accountants, auditors, banks, and financial service providers.
- Ensure best practices are followed and financial risk is identified and managed appropriately.
Operations
- Ensure the smooth running of IT, data protection, office management. Managing relationships with our external providers.
Person Specification
Essential
- Minimum of 8 years of experience in senior leadership roles, delivering successful organisational financial oversight- with expertise in business planning and complex project management.
- Demonstrable experience of high-level budgeting, forecasting, auditing, proven accountability for ensuring financial sustainability and compliance.
- Minimum of 10 year’s line management experience.
- Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail.
- Sound judgement, risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
- Exceptionally organised and able to manage multiple priorities.
- Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly.
- Strong collaborative approach, ability to work across teams, offer guidance to other senior level staff, and clear people management skills.
- Expertise in ensuring compliance with relevant legislation, policies, and procedures, particularly in the charity sector.
- Understanding of UK charity law and governance, including experience with Board of Trustees.
- Aptitude in decision making and problem solving, and confidence in providing guidance to boards and CEO.
- Warm, people-centred and positive approach.
- Emotionally intelligent, able to self-reflect, be honest and conduct open conversations with sensitivity.
- Solution-orientated, able to anticipate and resolve challenges.
- Strong alignment with GLAN’s values and our mission.
- Strong commitment to diversity, equity and inclusion and committed to GLAN’s ongoing anti-racist learning and practice.
- Commitment to developing an organisational culture in which our team thrives and we can achieve meaningful impact in our work.
- Ability to handle difficult situations and handle confidential information.
- Ability to balance GLAN’s operational priorities with our values.
Desirable
- Experience of operating in non-profit / mission-driven / legal organisations.
- Previous experience working in a human rights or environmental protection focussed setting.
- Legal or compliance experience.
- Experience of change management and scaling teams or systems.
- Experience of hybrid / remote team leadership .
- Experience of supporting culture building.
- Experience of working to decolonial commitments.
- Experience of delivering organisational change programmes.
- Legal or compliance experience.
- Experience of change management and scaling teams or systems.
- Experience of hybrid / remote team leadership
- Commitment to equity, learning and continuous improvement.
- Knowledge of HR practices and employment law.
- Fundraising experience.
- Accountancy qualification, Leadership or management qualifications, Project management qualifications e.g. Prince2
Equality, Diversity & Inclusion
We particularly welcome applications from candidates with lived experience of the issues that GLAN works on. We strongly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. We use an anonymised recruitment process to ensure fairness. Each applicant will be individually assessed against the essential criteria regardless of age, gender, ethnicity, sexual orientation, disability, religion, or belief. We will use positive action on the basis of race and/or disability in case of a tie break situation.
Our values
Decolonial - We are committed to building decolonial, anti-racist, and anti-oppressive approaches at GLAN.
Collective Power - We believe lasting change is built through collective action and power sharing.
Responsive - Working across interconnected global systems that are ever in flux, we aim to be adaptable, nimble and responsive to make the biggest impact we can.
Steadfast - We know the kind of change we want to see won’t happen overnight, that’s why we strongly value patience and persistence.
Self-Reflective - We recognise the power and privilege we hold as an organization. We’re committed to fostering a culture of honesty, reflection, and continuous learning, constantly examining how we work within the system and why to help us strengthen both our organisation and the movements we support work within the system.
How to apply
To apply, please use our application portal. Applications are due by 9am 4 May 2026. We will not review applications sent via LinkedIn or email.
GLAN does not use AI to review applications, and we ask candidates to avoid its use in this process. We want to read about people’s experience in their own words.
If you need any reasonable adjustments, including this job pack to be sent in a larger font, in order to apply for this role, please contact us.
The client requests no contact from agencies or media sales.
The Fawcett Society is the UK’s leading membership charity campaigning for women’s rights.
We are recruiting a Head of Campaigns & Influence to lead our public campaigning and movement-building work. This is a senior role for someone who can turn build campaigns that cut through, mobilising supporters and communities, raising awareness of the most pressing issues facing women today, and helping shape the political conditions for progress on women’s rights.
This role drives how Fawcett builds our influence & impact. It brings together campaigning, public affairs, supporter mobilisation and leadership, with a strong focus on turning evidence and policy priorities into clear, credible and compelling public asks.
About the role
The Head of Campaigns & Influence will lead the development and delivery of Fawcett’s campaigning strategy, ensuring our work is politically sharp, driven by women's experiences, and capable of building momentum over time.
You will work across campaigns, public affairs, digital and membership, helping ensure that our external work is joined up, strategic and effective. You will also play a key role in connecting our national influencing work with the energy, insight and experience of our members, supporters and communities.
This is a senior leadership role, reporting to the Chief Executive and contributing to wider organisational planning and decision-making. You will line manage campaigning capacity, help shape a collaborative and inclusive culture, and support Fawcett to grow its public impact over the coming years.
You would be joining a small but ambitious team, with the opportunity to shape both the work itself and how we work together. At the moment, the team is small, which means this role will suit someone who is comfortable leading in a hands-on way while supporting others to grow. We expect to strengthen our campaigning capacity over time, so there is real scope to help shape the next phase of that development.
What you will do
- Lead and deliver an integrated campaigns strategy aligned to Fawcett’s priorities and mission.
- Turn research and policy positions into clear, compelling and politically credible campaign narratives and asks.
- Build momentum by mobilising members, supporters and people with lived experience in meaningful and effective ways.
- Lead Fawcett’s cross-party public affairs approach and represent the organisation in external meetings, coalitions and forums.
- Work closely across campaigns, communications, digital, membership and income generation to strengthen impact and visibility.
- Define success measures for campaigns and improve how we understand and evidence our impact.
- Line manage and support staff through inclusive, accountable and values-led leadership.
- Contribute to senior leadership planning, organisational development and wider strategic decision-making.
What we’re looking for
We’re looking for someone who brings:
- Experience of leading and delivering campaigns, advocacy or movement-building work designed to achieve social, political or cultural change.
- Experience of mobilising supporters, communities and/or people with lived experience in ways that strengthen campaigns, projects or organisational work.
- Experience of influencing political, institutional or other decision-makers, including translating evidence, policy positions or strategic objectives into clear and credible public asks.
- Previous line management experience, with evidence of supporting and developing others well through inclusive, accountable and values-led leadership.
- A strong commitment to women’s rights and tackling misogyny, with a clear understanding of intersectional feminist and anti-racist practice.
- Strong strategic judgement and the ability to work effectively in politically sensitive or fast-moving contexts.
- Strong communication and relationship-building skills, with the ability to work collaboratively across different teams and audiences.
Encouragement to apply
We know that women and people from marginalised backgrounds are less likely to apply for roles unless they meet every single criterion listed. If this role excites you and you feel you could do it well, we strongly encourage you to apply even if you do not meet 100% of the requirements.
Our vision is a society in which women and girls in all their diversity are equal and truly free to fulfill their potential



The client requests no contact from agencies or media sales.
We have an exciting new opportunity to join Icebreaker One as a Stakeholder Engagement Coordinator
About Icebreaker One
We are a diverse collection of like minded people whose expertise spans policy and science, finance and engineering, data and systems—working together to tackle one of the greatest challenges of our time. We need your help.
Our mission is to make data work harder to deliver net-zero outcomes.
The role
Contract: Permanent - ASAP
Location: Remote
Hours: Full time (Icebreaker One works a four-day week, Mon-Thurs)
Rate: Circa £28k
Core Responsibilities
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Support the Account Manager in maintaining and progressing a pipeline of stakeholder and client relationships, ensuring consistent and timely communication
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Attend client and partner meetings alongside (or on behalf of) the Account Manager; take live notes, capture actions and send clear follow-up summaries to stakeholders
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Track delivery of all agreed actions with the Account Manager, flagging delays or issues proactively
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Maintain and update IB1's CRM (Capsule) with accurate pipeline data, contact records, contract timelines and renewal deadlines and using it to prepare and update metrics as directed
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Conduct research into prospective partners, sector organisations and funding opportunities across priority sectors to develop the sales pipeline development
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Support the preparation of proposals, pitch materials, statements of work and contract documentation
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Support community engagement, assisting in developing relationships, and other engagements
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Assist in coordinating IB1's stakeholder engagement activities - including AGMs, webinars, roundtable events and community forums - in collaboration with the Membership and Communications teams
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Help map and maintain IB1's stakeholder landscape across priority sectors, identifying gaps, opportunities and relevant networks
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Socialise the IB1 Constellation among teams within strategic partner organisations, supporting wider awareness and participation in IB1's expert network
Supporting responsibilities
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Maintain and improve Standard Operating Procedures for stakeholder outreach, meeting management and pipeline administration
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Generate regular reports and pipeline summaries for the Account Manager and senior team
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Use insight from ongoing stakeholder engagement to feed back into and improve internal account management processes and documents
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Attend daily standups, Show & Tells and standing team meetings; contribute to a collaborative, open working culture
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Inputting and supporting into Bids & Grants where requested including but not limited to:
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Communicate potential bid opportunities with IB1 bids team
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Updating trackers
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Creation of bid document templates
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Knowledge, Skills, Experience
Demonstrable experience of:
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A minimum of 2 years demonstrable experience in a similar role
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Excellent communication and writing skills
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A proven track record of supporting communication with clients / key relationships
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Highly organised and capable of managing time and tasks effectively
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Engaging people one-to-one effectively online and in person
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Ability to summarise findings so that they can be understood by non-experts
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Bringing together groups and individuals and uniting them with a common cause—via a range of face-to-face and virtual events, get-togethers, social media and communication forums
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Using and applying Google Suite/Workspace, Slack, Zoom, social media and other tools for working remotely and in the open
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The ability to work in a fast-paced, collaborative environment
Specifics, ideally some or all of the following:
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An understanding of net-zero business and policy landscape in our sector focuses (e.g. energy, ESG, finance, built world, transport, agriculture), and Net-zero standards, frameworks, methodologies
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An understanding of standards & licensing (e.g. Open, Shared, and Closed data)
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An understanding of governance, regulations, and approaches around data sharing (e.g. Smart Data, GDPR)
Apply today
Email a CV and cover letter/links to pages that show us what you have done, and can do, to help us achieve our mission.
Applications must be received by 0900 (GMT), 2026-04-20
As a team, we are committed to equality and creating an inclusive culture with diverse and balanced backgrounds. We actively encourage applications from everyone and will help to support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support. Before applying you will need to ensure you have the right to work in the UK and can provide documentary evidence of this. The role does require the applicant to be able to work within a UK time zone
If you have any queries or need any advice or adjustments at any stage of the recruitment process please contact us
Full details and how to apply are available on our website
Our mission is to make data work harder to deliver net zero.
The client requests no contact from agencies or media sales.
About the role
We are recruiting for a Senior Marketing Manager to join on a full-time basis, working 35 hours per week on a permanent contract. This is a home-based role, with occasional travel required for in-person team meetings and events.
As Senior Marketing Manager (Support Services and Health Information) you will be responsible for driving awareness, perceptions, understanding and engagement of our life-changing support services by developing and delivering marketing strategies, plans and activations. You’ll also lead the marketing for our health information and public awareness initiatives to drive awareness and understanding of dementia and dementia diagnosis.
You’ll be responsible for leading the next phase of our support services and information marketing strategy and plans in conjunction with key partners and stakeholders. This includes translating business objectives into multi-channel marketing strategies and annual plans.
This role will contribute towards the vital work of growing our reach with audiences who need our help – whether it’s understanding possible signs and symptoms, how to navigate the diagnosis pathway, or needing support and care throughout their journey. As Senior Marketing Manager, you’ll work with our always-on multi-channel marketing initiatives across out of home and digital, contributing to our organisational priority of improving reach and impact to help stop dementia devastating lives.
Interviews for this role have been provisionally scheduled to take place via MS Teams on Thursday 30th April.
About you
Joining us, you’ll have extensive experience of developing and deploying successful multi-channel marketing strategies and campaigns – ideally within the charity sector/and or health/support services. You’ll also have experience using audience insight to create engaging marketing activities and meet audience needs.
To achieve success in this role you’ll need to be able to work collaboratively with others and use influencing and communication skills to manage relationships effectively with key stakeholders.
Crucially, you’ll possess demonstrable expertise in marketing and advertising techniques and practices across paid, earned and owned and shared media: including print, digital, content marketing, PR, social media, email, and video creation. You’ll have the ability to translate business needs into creative marketing campaigns, engaging the hearts and minds of audiences.
What you’ll focus on:
- Working across the Society to deliver multi-channel end-to-end marketing campaigns and plans to promote our range of services, health information and public awareness initiatives.
- Working closely with the Head of Brand and Marketing to develop and review support services and health information marketing strategy, aligning with overall long-term brand and organisation strategy and objectives.
- Running key steering and working groups to build, deliver and monitor key marketing strategies.
- Leading teams from across the organisation to deliver against our services and health information marketing objectives across paid, owned and earned. Utilising opportunities for integration and cross-sell.
- Leading reporting across all services and health information marketing activity to measure marketing performance, inform decision making and report to senior stakeholders.
- In collaboration with the Audience Insight Team, leading on the development and deployment of the services and health information audience strategy.
- Overseeing all media planning and implementation for services and health information marketing campaigns.
- Commissioning creative propositions as, and when, appropriate with our internal creative team or external creative agency to ensure our marketing efforts are resonating with target audiences.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
Alzheimer’s Society is the UK’s leading dementia charity.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
In2STEM Programme Officer (Maternity Cover)
Job Description
Reports to: In2STEM Programme Manager
£28,000 per annum FTE
9 Month Fixed-Term Contract, Potential Extension to 12 Months
Start Date: Monday 1st June 2026
Interviews: 30th April & 1st May
We’re looking for an experienced Programme Officer to join our team on a maternity cover contract. This is an exciting opportunity to play a central role in the delivery of our In2STEM Programme during a busy and high impact period. You’ll benefit from a comprehensive handover, a supportive team environment, and the chance to make a real contribution from day one.
The Programme Officer will support the delivery of the In2STEM Programme including recruitment, planning, delivery, participant and volunteer management, and evaluation.
You will be responsible for recruitment, managing a caseload of students and volunteers (work experience hosts), and managing relationships with supporters and funders. You will also support the planning, delivery and evaluation of programme activities including training and inductions, placements, online workshops, competitions and celebration events.
In2scienceUK is a remote based organisation, that requires occasional travel across the UK for recruitment, events, internal & external meetings and staff co-working days.
Duties and responsibilities:
Programme Delivery
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Managing a caseload of students and volunteers (work experience hosts) from application stage to successful completion of the programme, including recruitment, matching, onboarding, troubleshooting throughout the programme and evaluation.
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Creating and developing engaging communication materials about the programme including video presentations, posters/flyers, case studies and website text, newsletters and images.
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Monitoring student and volunteer (work experience host) applications to ensure targets and milestones are met.
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Maintaining up to date records via the programme database and ensuring data protection.
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Managing relationships with existing donors and supporters and networking to develop new relationships with prospective donors and supporters.
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Organising online skills workshops and careers panels, recruiting and coordinating volunteer speakers and panellists.
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Planning and delivering in-person student inductions and celebration events.
Evaluation
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Evaluating programme activities, using student and volunteer evaluation data and staff insights.
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Supporting the creation and dissemination of case studies, working closely with the fundraising team to ensure funder requirements are met.
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Supporting team members to create evaluation and student data reports.
As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The postholder will carry out any other duties that are within the scope, spirit and purpose of the job as requested by the line manager. All staff must undertake all mandatory training, checks and compliance as instructed by the organisation.
Person specification
Essential:
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Experience working with one or more of the following groups: young people, teachers or school administrators, volunteers, universities or STEM professionals/employers.
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Knowledge and understanding of the STEM sector, including higher education, apprenticeships and STEM careers.
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An understanding of the social and economic barriers that prevent some young people from accessing STEM careers and an ability to recognise the importance of diversity and inclusion in STEM.
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Experience developing and maintaining strong working relationships with internal and external stakeholders at various levels.
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Experience planning and delivering training, events and workshops.
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Excellent written and verbal communication skills, with strong presentation skills and an ability to adapt to a range of audiences.
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Flexible and adaptable, with an ability to pick up new tasks quickly, showing resilience when faced with challenges.
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Experience delivering programmes or projects for young people.
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Knowledge, understanding or experience of programme or project evaluation.
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Working collaboratively and supporting fostering a collegiate workplace environment.
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Upholds the values of our code of conduct and is respectful to all.
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Competent user of Google Suite, Word, Excel, Canva, Powerpoint, Gmail, and newsletter software.
Desirable:
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Prior knowledge or experience of GDPR and safeguarding.
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Experience of using task/project management software and databases.
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Experience in student or volunteer recruitment and caseload management.
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Knowledge or an understanding of safeguarding practices.
Benefits:
At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your career with your line manager to get you to the next level from day one.
Although we take our career development seriously we also value work-life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy.
You will have 28 days of annual leave per annum, plus bank holidays.
Commitment to Safeguarding:
In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment.
The following pre-employment checks will be undertaken as applicable:
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References
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DBS check and/or Overseas criminal records check where applicable
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Self-Disclosure
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Identity check
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Right to work in the UK
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Evidence of qualifications applicable to the role
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Confirmation of registration with applicable registered body where applicable
Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure.
Please submit your CV along with a Cover Letter (maximum two pages) outlining how your skills and experience align with the requirements of the role, as detailed in the Job Description.
Please note:
Applications submitted without a Cover Letter will not be considered.
Applicants must be available to attend an interview on either 30th April or 1st May.
The successful candidate must be available to commence the role on Monday 1st June.
In2scienceUK exists to unlock the potential of young people from low socioeconomic backgrounds and boost diversity and inclusion in the STEM sector.
This role is vital to the growth of our charity and represents an exciting opportunity for the right candidate to join our small but dynamic team.
You will work closely with the Director of Fundraising and Events Manager on events, corporate, trusts and foundations, community, and individual fundraising efforts.
This is a fantastic opportunity to gain valuable experience in a fast-paced fundraising environment.
The successful candidate will be motivated to improve life for autistic people - joining a team that is passionate about delivering impact. They will be a strong advocate for ensuring that all opinions are heard and respected and will have the ability to communicate with people of all backgrounds and with different communication styles and support needs.
Main duties and responsibilities
As Fundraising Officer, you will:
- Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders.
- Create marketing materials, including content for social media and our website.
- Work with the Director of Fundraising and Events Manager, to deliver a series of high-quality, high-profile fundraising events, including assisting with logistics and supporter engagement.
- Take initiative to explore new areas of fundraising and contribute to innovation.
- Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work.
- Provide administrative support to the fundraising team, including sending fundraising packs, processing donations and fulfilling orders from our e-shop.
- Respond to supporter queries via phone, email, and web with professionalism and empathy.
- Maintain accurate supporter data in the CRM (Customer Relationship Management) system.
- Create quarterly Gift Aid claims reports via the CRM system and liaise with the finance team to ensure timely submission to HMRC.
- Prepare thank-you letters, certificates, and merchandise to support fundraisers and events.
- Manage incoming post for fundraising and donors, process Gift Aid declarations, and maintain stock levels for shop and event materials.
- Produce monthly reports on income, donor activity, and progress against target.
Person specification (who are we looking for?)
Essential
Qualifications
- While there are no specific essential qualifications, the successful candidate will need to demonstrate a good standard of numeracy and literacy and proficiency in MS Office Suite.
Experience
- Knowledge of and/or personal interest in autism and current issues relating to autism and community preferences.
- At least one year’s experience in a similar role within a charity or nonprofit organisation.
- Experience in using CRM (Customer Relationship Management) systems.
- Track record of managing multiple tasks autonomously and meeting deadlines.
- Experience in building strong relationships, managing expectations and engaging confidently with a range of stakeholders.
Skills
- Organisational and administrative skills, including the ability to manage your own time and multiple priorities to achieve high-quality outcomes.
- Ability to maintain systems for data management and keep accurate records of fundraising activities and donor interactions.
- Confident communicator, able to explain ideas clearly in writing and in conversation.
- A reliable team player who can prioritise work effectively and manage tasks under pressure.
- Good numeracy skills and the ability to work on simple budgets.
- High level of accuracy and attention to detail.
- Ability to contribute to team discussions and work collaboratively with colleagues.
- Demonstrate an awareness of, and commitment to, inclusion, equality, and diversity.
- A good working knowledge of MS Office 365 and ability and willingness to learn new IT systems (with support/training where needed).
Desirable (please still apply even if you do not have these)
Experience
- Knowledge of data protection and General Data Protection Regulation (GDPR) compliance for handling donor information.
- Experience of process mapping and CRM migration projects.
- Experience of digital content creation and donor engagement.
- Experience of remote and/or hybrid working.
Skills
- Able to apply basic marketing skills across different channels, such as emails, social media posts, or printed materials.
- A proactive learner with a passion for exploring new areas of fundraising and developing professionally.
We are aware that the skills required for this role may be interpreted differently by different people. Our selection process will focus on the desired outcomes, and we are open to different ways of achieving them.
At Autism Action, our work focuses on making life better for autistic people by identifying and driving the big changes needed across society.
The client requests no contact from agencies or media sales.
We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.
As Head of Housing Support, you will:
Lead & Inspire
- Provide strategic leadership for Housing Support Services across the UK.
- Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
- Embed a culture of collaboration, high performance and trauma‑informed practice.
Drive Operational Excellence
- Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
- Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
- Oversee tenancy management, rent setting, arrears management and income recovery.
Shape the Future
- Influence policy, develop best‑practice procedures and contribute to organisational strategy.
- Build strong partnerships with local authorities, housing developers and external stakeholders.
- Represent Life at networking events and act as an ambassador for the charity.
Lead with Purpose
- Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
- Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
- Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.
About You
We’re looking for someone who is:
- A values‑driven leader committed to Life’s mission and vision.
- Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
- Skilled at leading high‑performing teams and developing individuals.
- A confident communicator with excellent relationship‑building and presentation skills.
- Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
- Highly organised, strategic, creative and able to work under pressure.
- Passionate about trauma‑informed practice and delivering outstanding client outcomes.
Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Please note, driving licence and own vehicle are required.
Salary: £45,655 per annum
Hours: 35 hours per week, 5 days per week
Location: Home Based with Extensive Travel across Midlands and South East
Benefits
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
The Vacancy
Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
About you
As a Project Support Officer, you will play a key role in enabling the successful delivery of projects, programmes and the wider portfolio by providing coordination, reporting and administrative support to the PMO. You will help ensure that project controls, standards and processes are consistently applied, supporting transparency and effective decision‑making across the change function.
In this role, you’ll provide hands‑on support with reporting, scheduling and stakeholder communication, as well as managing meeting coordination, documentation and general PMO administration. Acting as a central point of coordination, you’ll contribute to clear visibility, informed decisions and smooth delivery across the change portfolio.
We’re looking for someone with experience in a PMO or project support environment, ideally in an administrative capacity. Any expereince or understanding of project management methodologies would be desirable such as PRINCE2, APM or Agile. Confidence using tools like MS Project, Power BI or Smartsheet to support planning and reporting activities is essential.
This is an 18‑month fixed‑term contract, primarily home‑based, with travel to PDSA sites and our Head Office in Telford as required.
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
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Flexible working options to support your work–life balance and individual circumstances.
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25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
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Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity, paternity and adoption leave to support you and your family.
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10% discount on PDSA Pet Insurance plus access to staff veterinary services.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Who we are
Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.
Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include:
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Social media moderation
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Facebook group moderation
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Supporter experience
We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.
About the role
We’re looking for experienced social media and communications professionals to join our freelance moderation team.
Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.
This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.
Working pattern
Moderation takes place between 9am and 9pm, Monday to Sunday.
Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.
Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.
For example, 3 hours may be split into 5-6 check-ins throughout the day.
You must be able to:
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Start moderation from 9am (or earlier)
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Monitor activity throughout the day
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Complete a final check before 9pm
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Adhere to our sub-3-hour response time
Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.
Key Responsibilities
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Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines
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Respond to comments, messages and queries in a timely, accurate and empathetic way
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Maintain a response time of under three hours
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Identify, manage and de-escalate negative or inappropriate content
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Hide or remove content in line with moderation policies
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Identify and escalate safeguarding concerns appropriately
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Signpost users to relevant support services where needed
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Encourage positive engagement and supporter action, including donations where appropriate
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Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch
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Manage your workload independently while following clear processes and guidance
What We’re Looking For
Essential
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Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit
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Proven experience moderating social media channels
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Excellent written communication skills, with strong attention to detail
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Ability to work independently and manage time effectively across multiple check-ins
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Confidence in making judgement calls using guidance rather than scripts
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Understanding of fundraising and how charities engage supporters
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Ability to remain calm and professional in high-volume or sensitive situations
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Availability to work 3-6 days per week, including at least one weekend day
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Flexibility to adapt quickly if issues arise
Desirable
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Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch
What our moderators say:
“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan
“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah
Interviews: w/c 11th May
Compulsory training: 26th May - 10am - 4pm
Start date: w/c 1st June
Before applying, please ensure you have read the full job description, including the working pattern and response time expectations.
To apply, please submit your CV and answer the following questions:
Share an example of how you’ve successfully moderated a charity’s social media channel (200 words max)
How would you see this role fitting alongside your other commitments?
How many days per week and active hours per day can you commit to?
What are our moderation hours and response time expectations?
Are you able to commit to at least one weekend day per week?
You are welcome to include a short covering statement if you wish.
Please note: Applicants who do not meet the essential criteria will not be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location London based, requiring two days per week at Society Building, 8 All Saints Street, London N1, or Regional based with your place of work being your primary residence or suitable workplace close to your home.
Flexibility/Hours Full-time (35 hours per week)
Salary £33,963 per annum, rising to £38,365 if London based.
Contract Fixed Term (12 months fixed term contract)
Interview 1 stage totalling around 1 hour.
Reporting to Chief Financial Officer
The Role
Join NCVO as a Credit Controller and play a key role in maintaining financial stability and cash flow by managing outstanding debt, assessing credit risk and ensuring timely payments, while supporting accurate financial reporting, reconciling accounts, resolving queries, and working closely with customers, budget holders and project managers to maintain strong relationships and up-to-date records across systems such as CRM and Business Central.
Key responsibilities:
- Manage outstanding debt, including evaluating credit requests, monitoring debtor balances, preparing aged debt reports, and providing cash flow forecasts
- Reconcile accounts, process invoices and payments, and resolve queries to ensure accurate and timely financial records
- Support monthly income accrual and deferral processes, working with budget holders to maintain accuracy and take corrective action where needed
- Maintain accurate financial and project records, and raise sales and purchase orders in line with agreed processes and contracts
- Collaborate with project managers, department heads and finance colleagues to support smooth financial operations and strong stakeholder relationships
This is a great role for someone who is detail-oriented, proactive and confident working with financial data, while also building strong relationships across teams and with external stakeholders.
Your background:
- Experience in Credit Control, Accounts Receivable or a Debt Management environment
- Strong Excel skills and confidence working with financial systems (CRM experience desirable)
- Excellent communication skills, with the ability to manage queries and build relationships with a range of stakeholders
- High attention to detail, with strong organisational skills and the ability to manage competing priorities
- A proactive, confident and professional approach, with the ability to work under pressure
This role is an excellent opportunity to further develop your finance and credit control expertise while contributing to the financial sustainability of NCVO and supporting its wider mission.
Why Join Us?
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service.
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary
About the Team
Our Finance Team currently comprises of 5 finance professionals, who support NCVO with ensuring effective financial management and decision-making across the organisation, from financial queries from stakeholders to ensuring compliance with financial procedures and reporting standards.
How to Apply
For more information and to apply, please click on the Apply button.
We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you’ve been unsuccessful in progressing to the next stage.
This is a a unique opportunity has arisen within a national breastfeeding charity to support the organisation through an exciting new phase of development.
The ABM is a small but growing national charity. To support our expanding activity, we are creating a new role that provides comprehensive administrative and operational support across the organisation. The Team Support Officer will ensure the smooth running of core processes while also assisting colleagues working across all functions, including but not limited to, fundraising, communications, training, governance, and events.
This new post integrates and expands on previous administrative functions, providing flexible operational support across all areas of ABM’s work. It replaces the former Administrator and Admin Assistant roles, bringing together core administrative functions with additional capacity to support ABM’s strategic growth.
The client requests no contact from agencies or media sales.
Department: Data, Digital & Technology
Contract type: Permanent
Salary Level: Circa £36,300 per annum
Location:Home Based (UK wide travel as required)
Reports To: Senior Project Manager
About this role:
The Product Support Specialist will play a key role in supporting the day-to-day operation, improvement, and effective use of NFCC’s digital platforms and services. Working within the Digital Transformation team, the postholder will act as a central point of coordination for business-as-usual support, helping to manage incoming queries, triage issues, maintain accurate records, and ensure that requests are responded to in a timely and structured way.
The role will work closely with the Senior Project Manager, Business Analyst, stakeholders, suppliers, and colleagues across the wider Data, Digital and Technology team to support the smooth running and ongoing improvement of NFCC’s digital products, including the website and other core platforms. This includes translating issues and requirements into clear tickets or briefs, supporting Agile ways of working, contributing to sprint and release activity, producing user guidance and training materials, supporting workshops where required, and helping to ensure that systems remain effective, user-focused, and aligned with organisational and fire sector needs.
What we are looking for:
We are looking for someone who is organised, proactive, digitally confident, and able to balance routine support activity with coordination across multiple systems and stakeholders. You will need to be comfortable handling queries, assessing issues, working with suppliers, and keeping accurate records, while also contributing to continuous improvement across our digital services.
The successful candidate will be expected to quickly build strong working knowledge of NFCC’s digital platforms and use this to support users, coordinate activity, and help improve the effectiveness of our systems and services.
What You’ll Bring:
- Experience supporting digital platforms such as websites, content management systems, CRMs, or community platforms (WordPress highly desirable).
- Experience working in a digital, product, platform, or business support role within a technology, digital delivery, or systems-based environment.
- Strong day-to-day support skills for digital platforms, including responding to queries, triaging issues, coordinating actions, and maintaining high standards of user support.
- Experience working with internal teams and external technical suppliers to progress issues and resolve defects or enhancement requests.
- Ability to assess issues, use sound judgement, and decide when matters can be resolved directly or escalated appropriately.
- Ability to translate user needs or problems into clear, concise tickets, briefs, or actions for technical teams.
- Confidence supporting or leading workshops where required to gather information, clarify issues, and help progress support or improvement activity.
- Excellent organisational skills, with the ability to manage competing priorities, handle reactive tasks, and maintain accurate support logs or trackers.
- Strong written and verbal communication skills, with confidence engaging both technical and non-technical audiences.
- Good digital confidence and the ability to quickly learn systems, processes, and user journeys.
- Experience using ticketing or workflow tools, such as Monday . com, Microsoft Planner, or similar platforms.
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (SharePoint, Teams).
- Familiarity with Agile or sprint-based working environments.
- Experience of producing basic platform or website reporting, including use of tools such as Google Analytics, would be an advantage.
How to apply:
Please complete the application form via the ‘apply now’ button below. CV’s will NOT be accepted for this position.
Closing Date: 30th April 2026
Interviews:Week commencing 11th May 2026 (via Microsoft Teams)
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
