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Job Title: Allocations and Logistics Manager

Reporting to: Senior Allocations and Logistics Manager

Salary Range: £35,000 - £38,000

Contract Type: 1 Year Fixed-term contract

Location: Hybrid working - London or Sheffield(depending on your location)

Hours/Days per week:35 hours, Monday to Friday, 9am - 5pm

Purpose of the Job 

This important role is pivotal to ensuring that Felix accepts and distributes all offers surplus food to support our Regional Centres across the UK. This role is essential in helping our Regional Centres support the charities and communities they serve, whilst also ensuring that Felix provides a fast, professional and reliable service to food industry partners. 
You will manage the team responsible for managing the supply of food, liaising with the food industry and the Felix Network. You will also work with our Network team and Food Commercial Managers to maximise the volumes of food we redistribute. 

Working alongside the Transport and Logistics Manager, you will manage the logistics and ensure efficient allocation of food and cost-effective distribution to the Felix Regional Centres. You will work to identify and develop new and innovative approaches to our systems and processes to support the ambitious volume growth plans we have for the Felix Network. 
Your knowledge of the food supply chain and your passion and leadership will make a significant contribution to the increased social and environmental value Felix and its partners provide. 

Duties and Responsibilities

Management

• Lead the Supply Chain and Logistics team, managing, motivating and coaching  individuals as required
• Ensure that resource is planned adequately to meet work flow requirements including through periods of holiday and sickness
• Contribute to the strategic development and performance of the wider Food, Operations and Network Team

Food offers 

• Be responsible for the food offers programme through the management of the Supply Chain and Logistics team who are responsible for organising the processing and allocation of food offers and associated logistics on a daily basis
• Monitor food offer acceptance and response rate, work with Network Development Team and Commercial Managers to identify ways to maximise the uptake of food. 
• Ensure feedback from Regional Centres is captured to aid this
• Capture data related to our food offers programme including requests, rejections, responsiveness to food offers and waste
• Monitor distribution of food across the Network and review against agreed Network and Regional Centre plans as far as is practically and economically possible and in line with overall food growth
• Oversee customer service to the food industry, ensuring we are welcoming, prompting and efficient.

Logistics

• Work with the Senior Supply Chain and Logistics Manager and Transport and Logistics Manager to develop our relationships with the haulage sector
• Develop financially sustainable relationships with transport companies that can support through lower cost transport, storage, or food industry engagement

Systems 

• Work to develop innovative, easier and improved processes for the Supply Chain and Logistics team, Network, logistics partners and food industry

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time. 

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Essential Criteria

• Experience of managing, leading or supporting a team in a customer service environment
• Food industry supply chain demand planning or forecasting experience
• Experience of working with the logistics sector
• Ability to manage multiple stakeholders, prioritising workload
• Have identified and developed system and process enhancements and improvements
• Experience of building and maintaining relationships with external partners. For example food businesses, logistics businesses, funders etc.
• Project management and coordination skills 
• Ability to use and manipulate data and draw conclusions
• Excellent communication skills including influencing and presenting skills
• Excellent analytical and problem solving skills
• Excellent time management skills including an ability to prioritise long term projects and goals
• Determination and drive to succeed
• Good IT competence including an understanding of technology driven processes