Communication manager jobs

The Programme Director, Media and Communications leads on the design, development and implementation of communication strategies and plans to advance Humane World for Animals UK’s strategic priorities with regard to campaigns, brand-building and fundraising. The role creates, implements and measures the success of a comprehensive communications programme that will aim to significantly enhance the organisation’s image and position within the UK animal protection space.

If you are results-oriented, organised and creative and have strong proven experience as a media and communications professional then we would like to hear from you.

Key areas of responsibility

1. Develop and execute communications strategies for Humane World for Animals UK’s key campaigns and fundraising requirements.

2. Measure and track communications impact, reach and effectiveness, reporting against agreed targets.

3. Manage, maintain and grow productive relationships with a range of journalists with a goal of securing prominent national media coverage.

4. Oversee the organisation’s social media channels to promote campaigns, support fundraising and engage meaningfully with UK supporters and political stakeholders.

5. Serve as chief content reviewer to ensure communications materials adhere to policy, factual accuracy and visual brand guidelines.

6. Lead on designing reputational risk management mitigation strategies.

7. Implement UK specific brand strategies with the aim of increasing and measuring brand awareness in the UK market.

8. Lead on celebrity recruitment and stewardship.

9. Manage sourcing and contracting relationships with communications / PR agencies and databases to ensure consistently high-quality and value for money communications outputs.

10. Manage the communications and media budget, including regular reporting.

About you

Our successful candidate will be confident, creative and positive with a proven track in media and communications roles at a senior level. A proactive self-starter, you will have demonstrable experience of managing and developing strong, focused and ambitious teams, and a solution-focused approach to overcoming obstacles. You will have experience of building high quality media and communication strategies and plans and delivering these in a fast-paced environment. You will have ambition and drive for creating positive change for animal welfare; a willingness to constantly learn and develop the most impactful, cost-effective communications for our target audiences; and your work will be solidly underpinned by regular evaluation of progress and impact with a view to further improving strategies.

We are searching for an experienced media and communications professional to make a difference and be part of our successful and friendly team. If that’s you, please get in touch!

Do you have demonstrable experience of new business development? Have you personally secured 6 figure partnerships in previous roles?

We're recruiting a New Partnerships Manager to be responsible for proactively identifying, prospecting, and cultivating leads in key sectors to secure new 5-6 figure, multi-year corporate partnerships with local and national businesses.

What does this role do?

As New Partnerships Manager, you'll:

• develop a prospect pipeline to raise a personal income target which contributes to an overall team target,
• support the Senior New Partnerships Manager in the identification and cultivation of new corporate partnerships, accessing a range of income streams and budget holders,
• support senior team members in attending meetings with potential corporate partners, including preparing relevant briefs in advance,
• prepare relevant and creative applications and proposals for pitches for potential corporate partners,
• work closely with the Corporate Partnerships Team to ensure the transition between new business and account management is seamless for both Dogs Trust and the new partner.

Interviews for this role are provisionally scheduled for week commencing 9th February 2026, and will take place on Teams. Please note, this role is based at our London office, with office attendance at least one day per week and sometimes at short notice.

Could this be you?

To be successful in this role you'll have demonstrable experience of new business development, ideally in a charity setting, with a track record of securing six-figure partnerships. You'll be organised, articulate and credible, with a real appreciation of different budget holders within companies who may be interested in supporting Dogs Trust, and an understanding of different types of corporate partnerships. In addition, you'll have demonstrable experience of senior stakeholder management and negotiation skills, and you'll have the ability to write clearly and concisely, and to tailor written style to the needs of different audiences.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Please note, Dogs Trust is a wholly independent organisation, free of association with any political party. Our independence is critical, as it allows us to pursue our mission to campaign on dog welfare issues, on behalf of the UK’s dogs and their owners. For our public affairs roles, the ability to display political neutrality in the public eye or when working with MPs is essential.

Location: London-based or remote in the UK, as long as travel to the office in London for two consecutive days per month is feasible

Role: Permanent

Salary: £50,000 plus 10% employer-contributed pension; 4 day full-time work week (Monday – Thursday) 

About us 

Established in 2021, Opportunity Green is a fast-growing not-for-profit organisation that helps to identify and unlock opportunities to tackle climate change. We build ambitious coalitions, support climate vulnerable countries in international negotiations and find innovative legal pathways to fight climate change.

The Communications team currently includes four people who work across the full breadth of Opportunity Green’s work, making sure our messages are communicated clearly to the right audiences at the right time. We are now looking for a Digital and SEO Manager to develop and deliver Opportunity Green’s digital and SEO strategy, ensuring our online presence effectively reaches, engages and inspires audiences.

What’s the role? 

The Digital and SEO Manager will report to Opportunity Green’s Communications Director. By harnessing data-driven insights and optimising our digital platforms, the Digital and SEO Manager will strengthen our communications impact and support the organisation’s mission to fill the gaps that others miss on climate change. You will also support the Comms Director in managing the communications team and their team projects, including direct line management of a multimedia-focused team member.

This is a new role to OG and it comes at an exciting time, when we are about to launch our new website. You will play a pivotal part in helping our website content reach the right audiences, monitoring its performance and developing it even further. 

Our Communications team supports all the workstreams and projects at Opportunity Green, spanning aviation, shipping, steel, agriculture, strategic litigation, climate justice, company coalitions, external partnerships and The SASHA Coalition, which is facilitated by OG and has a separate online presence. You will therefore need to be a great collaborator who is used to multitasking, a quick thinker and able to respond to situations as they arise. As the only employee dedicated to digital, you will be a strategic thinker who can shape our approach to emerging digital trends, while also being comfortable implementing the ideas you develop.

About the candidate 

We are looking for a candidate with: 

• A passion for using their digital skills and SEO knowledge to tackle climate change.

• Proven expertise in digital analysis and insights, with a strong track record of producing data-driven reports and actionable recommendations across a range of platforms. 

• Demonstrated experience in SEO account management and web development project management. 

Desirable skills and experience: 

We do not expect any candidate to have all skills listed below but rather we look for transferable skills and potential as well as past experience. 

• Genuine passion for using digital skills to tackle climate change and commitment to Opportunity Green's mission and values.

• Advanced knowledge of digital performance tools like Google Analytics, SEMrush, Power BI, Google Search Console, Google Tag Manager and Mailchimp. 

• Experience of running ad campaigns in Google Ads. 

• Hands-on familiarity with web technologies such as HTML, CSS, JavaScript and CMS platforms including Wordpress and SquareSpace, and ability to integrate new features and functionality. 

• Strategic and analytical thinker who is a natural problem solver. 

• Ability to work independently and as part of a team. 

• Demonstrated experience of line management. 

• Committed to collaboration, curiosity and continuous learning. 

Diversity and inclusion 

Diversity and inclusion are important principles at Opportunity Green. We believe that diversity and inclusion make teams stronger and more effective. We are committed to fair and equitable employment practices, and we are striving to ensure that a variety of voices and experiences are included in our organisation. Our commitment to diversity and our parental leave policy are available to view on our website, here. 

We will consider all applicants who meet most or all of the essential competencies regardless of their identity or background. That said, we know that diverse candidates may be reluctant to apply for jobs where they don’t meet 100% of the criteria outlined in the job description. We encourage anyone to apply who can demonstrate the variety of skills and experiences relevant to meeting the requirements of this role.

We recognise that many diverse experiences and perspectives are not represented in our current workforce, and are seriously underrepresented across the non-profit sector in general, and as such, we particularly welcome applications from people with disabilities, non-white people, people from marginalised backgrounds, and members of the LGBTQIA+ communities. We will use positive action under the Equality Act 2010 to appoint from these groups if two candidates are equally qualified.

To learn more about our application process and receive advice on how to prepare in such a way as to showcase your full potential, please find our Application Guide.

What we offer 

The successful candidate will be offered an annual salary of £50,000 plus 10% employer-contributed pension. Please note that Opportunity Green has fixed salary scales, with the possibility of step increases with strong performance. When hiring we always hire at the bottom of a band and do not enter negotiations with new employees as negotiations have been historically shown to disadvantage women and minorities. 

We take our team’s wellbeing and professional development seriously. In addition to a competitive salary, we offer:

• A commitment to work/life balance, with a 4-day work week at 28 hours. 

• A generous holiday entitlement of 20 days’ holiday per year, plus bank holidays and office closure between Christmas and New Year that does not count towards your holiday entitlement (and expectation that you fully disconnect when taking time off). 

• A market-leading pension of 10%.

• A progressive family leave policy, including 26 weeks’ paid leave for both parents, as well as other support. 

• Lots of flexibility within a hybrid working arrangement, with regular opportunities to come together as a team. 

• Support for your professional development as part of Opportunity Green, with a budget to support your learning & development plus opportunities to lead projects, publish content, learn from experts, work directly with policymakers and stakeholders, and take part in conferences and events. 

However, it is important to note that while this role is permanent, employment is always reliant on Opportunity Green continuing to receive philanthropic support from our funders, which we expect every member of the team to play their part in working towards. 

How to apply 

To minimise the risk of unconscious bias, we ask that applicants remove certain identifying elements from their CVs. If you do not remove these details, we reserve the right to withdraw your application from review.

• Photos 

• Name – if needed, please use ‘Applicant’ 

• Age 

• Email and/or phone number 

We also reserve the right to withdraw your application from review if you use AI tools such as Chat GPT to complete the sift questions / write your CV.

Unfortunately, if you do not already hold the right to work in the UK and/or require sponsorship to continue working in the UK, Opportunity Green will not be able to consider your application at this time.

The closing date for applications is 16TH February, 2026 at 9am GMT. 

We actively encourage applicants to reach out if there are any reasonable adjustments we can make to help them demonstrate their full potential in the hiring process. 

What happens next? 

Shortlisted candidates will be invited for an online interview to discuss their experience and suitability for the role. After this, candidates that are most suitable for the vacancy will be invited for an in-person interview in our London office, for which there may also be a short task. Travel will be reimbursed for non-London-based applicants (within the UK).

Online interviews are likely to take place w/c 2nd March. In person interviews will likely be shortly after this (w/c 9th March).

We reserve the right to ask for references during the recruitment process. 

Based: London Road, Derby

Salary: £26,500 - £29,000pa

Hours: 35hrs per week

This is an exciting opportunity for you to join YMCA Derbyshire, a vibrant local charity that has been supporting young people and communities since 1847. We focus on the following key areas of work:  

• Housing - We provide over 200 bed spaces for individuals who are at risk of homelessness. Our housing supports people to rebuild their lives by creating a safe, stable environment where they can learn, grow and realise their potential, regardless of their past or present circumstances. 
• Family and Youth Work - We provide high-quality early years education and care through our nurseries, holiday clubs and schools initiatives. Family support services are also available through our Padley Community Hub. 
• Support, Advice, Health, Wellbeing - We offer a wide range of community services, including youth programmes, mental health support, horticultural activities, food provision and access to warm, welcoming spaces. 
• Training and Education - Through YMCA Key College, we offer vocational training, work experience and employment pathways for young people who find mainstream education challenging. 

As Fundraising Manager, you will be part of the marketing and fundraising team responsible for the planning and execution of successful fundraising events. You will have excellent inter-personal skills and take the lead on building successful relationships with businesses and organisations across the city and county, raising awareness of the vital work that we do, and growing our income from donors and sponsors. Working closely with marketing and communications colleagues, you will also support with the development of compelling and engaging campaigns to effectively promote all fundraising activity.

For this vital role, we are looking for a passionate, experienced fundraiser, with the presence and credibility to build long-lasting relationships internally and externally. You will have experience of planning successful events, along with 

experience of managing budgets and fundraising expenditure, with the ability to report impact and return on investment.

Sale, Greater Manchester

Lead. Inspire. Deliver exceptional care.

Salary: £38,000 rising to £40,000 on successful probation & CQC registration

Hours: 37.5 hrs pw (spread over 5 days, includes some evenings/weekends). On‑call rota with additional pay.

Location: Sale

Why join us at Stockdales?

Join an ambitious, forward-thinking team where residents and staff are genuinely valued. For over 70 years Stockdales has been a trusted care provider in Sale, supporting people with learning disabilities with compassion, expertise and reliability. We put people first, celebrate success, invest in development and create a culture of kindness, professional pride and continuous improvement. With deep local roots and a strong reputation for person‑centred care, clinical excellence and collaborative working with families and health partners, Stockdales offers stability, real career development and the chance to make a tangible difference every day.

The role in a nutshell

You’ll be Stockdales’ Registered Manager for CQC‑regulated services - leading Service Managers and Care Practitioners to deliver outstanding, person‑centred care for adults with profound and multiple learning disabilities and complex health needs. You’ll drive quality, compliance and service growth while building a supportive, motivated workforce.

Key responsibilities

• Apply for and hold CQC registration; maintain and exceed regulatory standards. 
• Lead, mentor and develop service teams to deliver excellent, personalised outcomes. 
• Oversee quality assurance audits, risk management and safeguarding. 
• Manage budgets, referrals, staffing levels and service development. 
• Build strong relationships with families, commissioners and health partners. 
• Participate in the on‑call rota and support out‑of‑hours arrangements.

You’ll have

• Level 5 QCF (or equivalent) in Health & Social Care. 
• Minimum 3 years’ experience as a CQC Registered Manager/Care Home Manager. 
• Proven experience supporting adults with physical/learning disabilities and complex care needs. 
• Strong IT skills (Microsoft packages/online platforms) and excellent communication. 
• Full driving licence and access to a car. 
• Willingness to undergo Enhanced DBS and provide satisfactory references.

Perks & benefits

• Up to 33 days holiday (pro rata) 
• Pension, Medicash (24hr GP and health support functions), life insurance (after probation) 
• Excellent internal & external training, career development 
• Monthly staff prize draw, cycle‑to‑work, Wage Stream access

Make a difference

If you’re a compassionate, driven leader who wants to shape exceptional services and support a highly valued team, we’d love to hear from you.

Closing date: 3 February 2026

Interviews will be held week commencing 9 February 2026

Stockdales is an equal opportunities employer. Enhanced DBS required.

About the Project:

From Past to Present is an oral history project which will collect and share personal stories of people with learning disabilities and the professionals who worked with them in Kent, focusing on how support surrounding relationships and sexuality have changed in the past four decades. The project will train social care staff to become oral history interviewers, record interviews, and share this heritage through a public exhibition, events and a professional creative performance. The project is supported by the National Lottery Heritage Fund and delivered in partnership with a range of local organisations.

About the role:

We are looking for a proactive and organised Project Manager to lead the From Past to Present project on a fixed term contract (22 months). This is an exciting opportunity to coordinate an inclusive oral history project that brings together multiple partners and celebrates the stories of people with learning disabilities.

You will oversee timelines, budgets, and outputs, making sure everything runs smoothly and meets funder expectations. You will manage a small team, work closely with partners, and ensure that all materials, from the website to public events, are clear, accessible, and reflect the values at the heart of the project.

This role is perfect for someone with strong project management skills, knowledge of social care, and experience working with people with learning disabilities. A background in research, or community projects would be an advantage.

Hours:

This is a part-time role, 22.5 hours per week, with flexible working arrangements. Some evening or weekend work may be needed for events, but we will always plan ahead and support you to balance your time.

Location:

Hybrid working is available. You will work from your home in Kent and attend in person activities at locations including Maidstone and Canterbury. Travel across Kent will be part of the role and therefore a driving licence and access to your own vehicle is desirable.

About You:

You are organised, confident, and passionate about inclusion. You have experience managing projects and budgets, building partnerships, and working with people with learning disabilities. You can lead a team, communicate clearly, and keep everything on track.

You will need:

· Strong project management experience

· Knowledge of social care and the rights of people with learning disabilities

· Excellent organisational and communication skills

· Experience managing budgets and reporting to funders

· Ability to travel across Kent

It would be great if you also have experience in research and creating accessible materials, but this is not essential.

Closing date 29 January, interviews will take place the following week via Teams.

Please note we are reviewing applications as they are received and reserve the right to close this post early, therefore we encourage you to apply early if you are keen to be considered.

Choice Support is Disability Confident which is a scheme run by the Department of Work and Pensions. As part of our commitment, we operate a guaranteed interview scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview. If you consider yourself to have a disability or long-term chronic health condition or if you require any adjustments/support during the application/selection process, please contact us so that we can discuss your needs with you.

Job Advert
JOB TITLE: Data & Insights Manager
SALARY: £38,000
LOCATION: LSE Students’ Union, Central London Office 
WORKING HOURS: Full time, 37 hours per week
CONTRACT TYPE: Permanent 
 

 
As Data & Insight Manager, you’ll lead the development of a student-led, data-driven culture at LSESU. This is a strategic role that combines analytical expertise with insight generation. You’ll design evaluation frameworks, manage data systems, and deliver clear, actionable insights that demonstrate the impact of our work for students.
 

You’ll work across teams to ensure decisions are grounded in robust evidence, helping us measure success and continuously improve what we do for our members. From building data dashboards and conducting demographic analysis to producing our Annual Impact Report, you’ll be at the heart of shaping how we understand and enhance the student experience.
 

 
Who are we?
 

 
LSESU is a vibrant, student-led organisation committed to helping LSE students make the most of the life-changing experiences open to them during their time at university.As our Data and Insight Manager, you will play a critical role in shaping our future and helping us to create a student experience which is enjoyable and empowering. 
 

Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK. We provide support, representation, and opportunities to help students thrive during their time at university. Everything we do is shaped by our members and guided by our values to be bold and inclusive, working collaboratively to create a welcoming community built on integrity and respect.
 

 Who are we looking for?
 

Our Data and Insight Manager will be naturally curious and passionate about using data to solve problems. You’ll have experience with digital analytics tools, survey design, and presenting data to non-technical audiences. Strong database skills are essential, and familiarity with data visualisation tools is a bonus.
 

You’ll be highly organised, with the ability to juggle multiple priorities while keeping a clear focus on data quality and compliance. Collaboration is key as you’ll need to build strong relationships with teams across the organisation to gather and interpret data.
 

Why apply?
 

This is an opportunity to shape how LSESU measures impact and makes decisions. As our Data and Insight Manager you’ll play a pivotal role in ensuring our work delivers meaningful improvements for students. If you want to combine strategic thinking with hands-on data analysis in a vibrant, student-led environment, we’d love to hear from you. In return, we offer:
 

-        25 days of holiday per year (pro rata)
 

-        Additional closure periods at Christmas and Easter
 

-        Free LSE Students’ Union gym membership 
 

-        Opportunities for professional development and growth.
 

-        Access to TOTUM (NUS) card, which provides a wide range of discounts
 

-        Flexibility for work-life balance
 

How to apply
 

 
We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents: 
 

 
Part 1: CV – Outlining your skills and experience to date.
 

Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. 
 
Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting.
 

 
Want to apply?
 

To apply for this role, please complete an online application.

Job Application Timeline
 

Closing date: Sunday 1st February. 
Intended interview date: 12th February 2026
 

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Events & Community Fundraising Manager is an integral part of our ambitious and forward-thinking Fundraising & Communications team.

This postholder will deliver The Connection at St Martin’s Events and Community Fundraising activity. They will line manage the Events & Community Fundraising Assistant, with a particular focus on their work on our annual Pilgrimage event. They will work in conjunction with the Director of Fundraising & Communications to develop and implement an action plan for these important functions.  

This role will develop, manage and grow an enthusiastic and motivated team of challenge event participants, pioneer our involvement in the collaborative London Walk event, lead on our emerging Special Events programme, and identify new opportunities and networks for our Community Fundraising remit.

This role requires someone with a strong track record in Events and Community Fundraising, with a solutions-focussed mindset. They will need experience in translating sector best practice into action, and to be excited at the prospect of innovating and pursuing new Events and Community Fundraising opportunities for the organisation.

Salary: £41,599 - £45,097 (scale points 26-30)
Closing Date: Friday 30th January
Interview Date: Tuesday 10th February

Full Time, Maternity cover from March 2026 to January 2027

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Database Manager

Full time – 35 hours per week Monday to Friday

Location: London

Hybrid Working available

Would you like to help families with seriously sick children in hospital stay together? Then join The Sick Children’s Trust as our Database Manager.

We have an exciting opportunity to support a super friendly, motivated and supportive Finance and Database Team.

The role is conveniently located near Liverpool Street and hybrid working is available.

You will report to the Director of Finance, line manage one Senior Database Officer and be responsible for managing The Sick Children’s Trust’s database, Donorflex, ensuring accuracy and integrity of data is maintained to a high standard. Your responsibilities will include ensuring that fundraising income is processed correctly and coded in line with organisational procedures, and that service user data is updated on an accurate and timely basis, ensuring GDPR-compliant records. You will be the first point of contact, alongside the Senior Database Officer, for day-to-day database queries, providing essential support to ensure the database is effectively managed and continues to meet the organisation’s operational requirements.

Duties will include:

• Overseeing the processing of all income transactions into the database on a timely basis
• Line manage, coach and support one Senior Database Officer
• Processing service user information into the database on a timely basis
• Responsible for all Gift Aid management
• Producing scheduled and ad-hoc data selections for mailings as requested
• Analyse and produce reports using database data to support other areas of the Charity in their strategic decision-making
• Responding to queries from staff in all areas of the Charity on database use, income coding and service user data 
• Leading on developing and streamlining the database processes and use of the database across the whole Charity, managing integrations between the Database and Finance system

About you

You have experience of managing a CRM database and working in a finance and database team, ensuring you can hit the ground running. Your skills and knowledge ensure you are confident in carrying out day-to-day and monthly database processes and enable you to provide managers advice of these processes.

You have experience of line managing and mentoring, supporting your direct report’s continued development and success.

You have proficient IT skills, particularly Microsoft Excel, and good working knowledge of database software are a given.

You have strong organisational skills, an eye for detail to ensure accuracy and strong numerical skills.

Just as importantly, you have strong interpersonal skills to support colleagues and to work as a good team member.

Benefits

We can offer an attractive benefits package to all our employees to support a healthy Work-Life balance, including hybrid working, enhanced annual leave, family friendly policies and employee assistance programmes.

If you are interested in applying, more details about this role and The Sick Children’s Trust may be found in our recruitment pack.

If you wish to apply for the role, please complete the questions in this application and submit your CV and cover letter demonstrating how you meet the person specification.

Closing date 31 January 2026

We are reviewing applications as they are received so early application is advised.

Are you a dynamic and results-driven professional with a passion for retail management? We are seeking an experienced Area Manager to oversee c 11 home stores across Nort West England.

If you thrive in a fast-paced environment, have excellent leadership skills, and a keen eye for business development, this role is for you!

This is a field based to role, therefore willingness to travel to various sites and a full UK driving licence is essential.

What does this role involve:

The Area Manager will work closely with the Regional Manager and fellow Area Managers of both facias to ensure BHF values are upheld, and our ambitious targets are met.

You will need your combined skills of strategic leadership, team management and operational excellence to succeed:

• Drive commercial awareness throughout your area to maximize sales and profit
• Maximise performance by leading diverse teams, ensuring everyone lives by and demonstrates our values
• Ensure commercial performance is maintained within your area

What we are looking for:

• Experience in retail management, preferably overseeing multiple stores.
• The ability to motivate and guide teams toward achieving goals.
• A strong understanding of retail operations, financial metrics, and market trends.
• Excellent verbal and written communication skills.
• A proactive approach to addressing challenges and finding solutions.
• The willingness to travel within the designated area.

1st stage interviews will be held via Teams on 11th February 2026

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps:

1. Click the “Apply” button below.
2. You’ll be seamlessly redirected to the BHF Careers page.
3. Complete the application form, submit your CV and upload your employment history.

What do I need to know? 

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

About the team

The Philanthropy & Partnerships Team at Impetus is high performing, experienced and ambitious, united by a shared commitment to achieving lasting change for young people from disadvantaged backgrounds. We combine deep fundraising expertise, strong sector insight and a clear focus on impact, working collaboratively to build partnerships that enable Impetus and our charity partners to succeed.

We are brave and curious in our pursuit of better outcomes, open to new perspectives and supportive of taking considered risks that help us learn and improve. We set high standards for ourselves and are evidence-led and results-driven for young people, with rigour and excellent execution underpinning our work across the full fundraising cycle.

We bring high trust and high challenge, building strong relationships through honesty, kindness, integrity and respect, while creating a safe environment for constructive challenge and accountability. We thrive through diversity, valuing difference in background, experience and thought, and we always seek collaboration, knowing that we will not achieve our mission alone.

Team members are trusted with responsibility and encouraged to take ownership of their work. You will be supported by skilled, engaged colleagues and challenged to grow in a team that values learning, reflection and continuous improvement.

Why work with us?

Working at Impetus means joining an organisation that is serious about impact and serious about people. Our values actively guide how we make decisions, how we work together and how we deliver change.

In the Philanthropy & Partnerships Team, you will:

• Be part of a high-performing and respected fundraising team
• Build meaningful, long-term relationships with thoughtful, impact-driven donors
• Develop your skills across the full fundraising cycle, supported by strong leadership
• Work on some of the charity sector’s most exciting and long-term partnerships
• See a clear connection between your work and improved outcomes for young people

If you are motivated by purpose, enjoy working to a high standard, and want to be part of a team that is ambitious about both impact and excellence, we would be delighted to hear from you.​

Harbi Jama,

Director of Philanthropy & Partnerships

About this role

The Philanthropy Manager will own an assigned portfolio of prospects and donors at five to six figure level and act as the day-to-day relationship manager within that portfolio.

The role plans and delivers cultivation, solicitation and stewardship activity to agreed KPIs, makes timely operational decisions within scope, and escalates risks/opportunities early.

The post holder contributes evidence and insight into team planning, supports senior colleagues on major/strategic accounts, and collaborates across teams to ensure high quality, inclusive delivery.

​Key responsibilities

• Own and manage an assigned portfolio of prospects and donors at the five to six figure level, delivering agreed income and engagement targets.
• Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly.
• Act as the day-to-day relationship manager for donors in your portfolio, adapting style to audience and context and ensuring clear, timely communications; seek support for major strategic relationships.
• Maintain structured cultivation plans with milestones, update stakeholders proactively, and adjust plans based on learning.
• Develop clear, evidence-led proposals and reports using agreed templates, definitions and KPIs; quality check data before submission.
• Support senior colleagues on major prospects with briefings, meeting notes, and follow ups.
• Supporting Senior Philanthropy Managers, Development Directors and the Director of Philanthropy and Partnerships on key accounts (typically £500k–£1m+), preparing high quality materials and inputs and maintaining accurate records of progress through the fundraising cycle in Salesforce.
• Contribute insights to identify and prioritise new grant opportunities and themes; share relevant sector updates with the team.
• Co-develop stewardship plans tailored to donor priorities in collaboration with Engagement, Pro Bono and Events teams.
• Maintain accurate, complete records in Salesforce; apply definitions consistently and quality check data before reporting.
• Maintain Salesforce and contribute inputs for SMT/committee reporting via the Senior Philanthropy Manager; propose lightweight improvements to existing processes.
• Keep professional knowledge current; share useful updates/resources and ensure compliance with relevant standards and legislation.
• Support delivery of major fundraising, cultivation and stewardship events, and ad-hoc Philanthropy Team activities.
• Demonstrate professionalism and best practice in all duties, complying with organisational policies and procedures, and proactively supporting the wider team.
• Model inclusive, professional behaviours; design inclusive meetings/interactions, act as an ally and challenge bias constructively while supporting the wider team.
• Share know‑how and peer‑coach officers/assistants, offering constructive feedback and supporting onboarding for new colleagues.
• ​Attend Impetus events to provide support to Philanthropy team.

​Person specification

​Essential​

• Demonstrable experience generating gifts at five to six figures from UK trusts, corporate partnerships and/or foundations.
• Ability to work through the fundraising cycle with donors to initiate, renew and grow gifts.
• Experience developing partnerships and managing an allocated portfolio of donor relationships.
• Excellent research and prospecting skills.
• Strong experience using Microsoft Office, especially PowerPoint, and substantive experience using Salesforce or a comparable CRM.
• Strong planning and organisation skills – build structured plans with milestones/dependencies and track portfolio income/expenditure, highlighting variances early.
• Excellent written and verbal communication skills, with strong bid-writing and storytelling ability.
• Ability to grasp and convey complex ideas, including Impetus’ model and the private equity industry.
• Able to engage confidently and professionally with senior stakeholders, adapting style and seeking support where appropriate.
• Ability to work well under pressure, meet tight deadlines, manage multiple projects and maintain excellent attention to detail.
• A commitment to Impetus’ mission
• Demonstrated inclusive practice in meetings/interactions, challenges bias constructively and acts as an ally to colleagues and young people.   

Desirable​

• Knowledge of the youth, education or employment sectors.
• Experience fundraising for grant makers, infrastructure organisations or intermediaries.
• Digital fundraising skills.
• Ability to think innovatively.

​​

​About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.

​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

​

​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

​

How to apply

Please click on the "Apply for this job" button.​

You will need to:​

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is Sunday 1st February 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on Monday 9th - Tuesday 10th February 2026.​

2nd Interviews will take place on Tuesday 17th February 2026.​

You will also be required to provide proof of your eligibility to work in the UK.

​

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Summary 
 

We are looking for an experienced and proactive Marketing and Communications Manager to lead marketing campaigns, communications and design projects from brief to evaluation across our three NHS charity brands: Evelina London Children’s Charity, Guy’s Cancer Charity and Guy’s & St Thomas’ Charity.  

Working within the busy Charities marketing and communications team, you’ll work with a wide range of stakeholders to create and deliver high quality marketing materials and campaigns to deliver on awareness, engagement and income goals.  

We’re looking for an excellent communicator who can build strong relationships quickly while offering outstanding account management support. You’ll need to be able to work on multiple projects simultaneously with a can-do, delivery minded and proactive attitude. This role would ideally suit somebody who is happy to ‘do the do’ as well as think and understand strategy.  

We think this is an incredibly exciting time to join the Foundation as we embark on the start of our ambitious ten-year fundraising plan to grow our impact for patients and NHS staff. There’s a huge amount of potential and opportunity for you to help shape our future direction and be a key part of our ambitious strategy for growth.  

At Guys and St. Thomas’, care never stands still - so neither can we. So come join a team that is supporting the transformation and innovation of care for patients, families and staff across Lambeth, Southwark and beyond. 

About us 

Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation. Our collective mission is to build the foundations of a healthier society.  

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.  

There is more information about working with us on our website, where you can read about:  

• how we approach recruitment  

• our team, culture and values  

• the benefits of working with us  

• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development  

Overall Purpose of the Role 

The purpose of this role is to manage great quality, high impact marketing, brand and communications to support our funding, fundraising and supporter goals liaising with a range of internal and external stakeholders.  

To effectively project manage the marketing and communications outputs across one or more of our three charity brands: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity and Guy’s Cancer Charity - amplifying our need for charitable funds and the impact of these for the patients, families and staff of Guy’s and St Thomas’s NHS Foundation Trust.  

• Project manage a number of marketing, design and communications activities from brief to evaluation that support the delivery of our ambitious ten year fundraising plan  
• Contribute to income generation in support of the fundraising objectives and fundraising targets  
• Contribute to increasing the number of supporters, increasing levels of awareness, reaching and engaging new audiences and existing audiences in fundraising and funding  
• To build excellent working relationships with Trust Communications team, Fundraising team and other key stakeholders by developing an in depth understanding of their work, working collaboratively, acting as a key point of contact within the Charity Marketing and Comms team, ensuring all communications and marketing activity support the Charity and Trust’s brand and reputation.  
• Champion the three Charity brands, acting as brand guardian, providing expert guidance and supporting fundraising colleagues, to ensure the brands and messaging are applied consistently across all activities.  
• Line manage one Marketing and Communications Officer and oversee matrix management one Senior Media Officer (employed by NHS Comms team) to ensure media activities align with charity goals and objectives  
• Provide specialist support in developing opportunities involving celebrity engagement 

Team Management 

• Line manage 1 x Marketing and Communication Officer and matrix management 1 x Senior Media Officer, providing regular 121’s, performance reviews and L&D plans as required  

Campaign project planning and implementation 

• Lead the delivery of marketing materials and campaigns from brief to evaluation using project management tools to set, monitor and evaluate progress  
• Develop and implement plans for marketing and communications activities, using a wide range of tactics to reach target audiences, setting objectives, KPIs and making the best use of tactics.  
• Use a wide range of tactics to reach our audiences, making the best use of digital and social-media marketing, e-comms, Trust internal communications channels, events, PR, celebrity supporters and other relevant tactics.  
• Collaborate with the Evelina London and Guy’s and St. Thomas’ Trust Communications Teams to agree plans and look for opportunities to work together to maximise impact.  
• Act as main point of contact for Evelina London Trust Communications team, building strong relationships and specialist knowledge to best support future campaigns and objectives  
• Act as a business partner to fundraising and funding teams to influence their marketing plans and support delivery, providing expertise on the Charity brands and expertise on a wide range of marketing tactics, including digital marketing, internal comms, PR and communications, events and collateral development.  
• Work with the Senior Brand and Content Manager to support with content production, eg copywriting content and working with external suppliers on video and photo production.  

Delivery 

• Delivery across brands, through effective end to end project management and prioritisation as well as ensuring alignment of stakeholder expectations. This could include managing the delivery of the following –brand awareness and fundraising campaigns, impact reports, branded merchandise, case studies, challenge event collateral, digital assets, hospital onsite collateral, pull up banners, posters, leaflets, DM packs, fulfilment materials, digital assets including videos, photography and animations for social media  

Central to your role will be: 

• Leading project groups to deliver outstanding campaigns  
• developing and managing timing plans and scheduling  
• developing marketing and communication plans  
• working with stakeholders to develop creative and campaign/project briefs  
• copywriting and key messaging development  
• effectively managing feedback and sign off/approvals process internally and externally and stakeholder engagement  
• scheduling, chairing and managing meeting agendas and follow up actions  
• presenting project updates and evaluation  
• ensuring DEI principles are embedded across all charities comms and marketing work  
• proof-reading of materials, fact and source checking  
• briefing creatives and supporting the creative process with designers, copywriters, agencies and freelancers  
• managing the print and production process where required for marketing collateral  

• managing Guy’s and St Thomas’ hospital onsite and channels comms and marketing collateral for charity events, campaigns or projects. This may require you to be onsite at the hospital or related partner or community sites or events on regular basis, which will be based in London 
• managing the development of case studies for Supporters, Fundraisers, patients, families and NHS Staff  
• implement and embed our new brand portfolio across our organisation and the Trust including successful application of new brand identities, values  
• Specifically support Fundraising colleagues across Events and Community, Direct Marketing, Corporate, Legacies, Public Fundraising and Major Giving to deliver on marketing plans for income generation and engagement.  
• Collaborate with the charities Digital team to ensure strong performance of our digital channels in support of our Charity brand goals and content  

Analysis and research 

• Test and evaluate marketing and communications activities, providing the insights and data that influences decisions about future activities.  
• Keep abreast of marketing best practice and new developments, contributing ideas on how these could increase the impact of our work.  

Collaboration, Relationship Building and Networking 

• Build excellent working relationships with the Evelina London and Guy’s and St. Thomas’ Trust Communication Teams, fundraising and funding colleagues - sharing objectives, agreeing plans and looking for opportunities to work across teams to maximise impact. Ensuring they are kept informed and consulted on plans and activities. Organise and lead regular planning meetings between teams.  
• Support effective information flow and collaboration through regular meetings with the digital team.  

Celebrity engagement and media 

• Provide specialist support in developing opportunities involving celebrity engagement.  
• Provide support and matrix management to the Senior Media Officer (Trust employed) to ensure we are maximising media and PR opportunities  

Budget and supplier management 

• Manage project and campaign budgets including invoicing and regular financial reporting.  
• Manage external suppliers, ensuring procurement procedures are followed, suppliers are fully briefed and deliver projects to deadline and to budget.  

Other 

• Pro-actively spot opportunities to grow our 3 charity brands, sharing best practise and knowledge with teams to maximise campaign effectiveness  
• Pro-actively support with creating and embedding team processes and ways of working to improve efficiencies and effectiveness across the organisation  

Work environment 

The post holder should expect to: 

• Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home.  
• Be responsible for the input and maintenance of databases and files relevant to the post requirements. 
• Will occasionally be required to attend events in the evening and at weekends. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.  

Skills, Knowledge and Expertise

Skills, abilities, and attributes: 

• Delivery-minded, hands – on with a can-do attitude 
• Excellent written and verbal communication skills  
• Highly organised with effective and robust project management skills 
• Proactive and solutions-focused 
• Excellent attention to detail and eye for creative quality 
• A team player with a collaborative working style and a clear focus on delivering outcomes 
• Passionate about brands, creativity and storytelling 
• Ability to manage stakeholder feedback, approvals and creative process  
• Excellent interpersonal skillsand relationship building  
• Confident at presenting, pitching ideas and showcasing creative  
• Thrives in busy environment, resilient and calm under pressure 
• Ability to brief, review and advise creative agencies and our in-house creative team to produce campaign content including print, digital, fundraising and event collateral and materials. 
• Committed to championing audience needs and acting on feedback 
• Committed to constant learning and improving, and to embedding diversity, equity and inclusion 

Knowledge, experience, and qualifications: 

• Significant experience of planning, scheduling, delivery, and management of integrated marketing and communication campaigns to support a range of goals, including fundraising and engagement  
• Strong project management experience  
• Outstanding account management experience  
• Excellent line management experience  
• Excellent people skills with an ability to build strong relationships quickly with a range of stakeholders  
• Experience of developing audience-led propositions and campaigns, using qualitative/quantitative audience research and insight  
• Ability to balance competing priorities and successfully manage challenging situations, working collaboratively with a range of stakeholders  
• Excellent writing, communication and influencing skills  
• Ability to work in a fast-paced environment, managing multiple projects simultaneously  
• Experience of overseeing celebrity engagement  
• Experience of overseeing media and PR as part of wider communication campaigns  
• Proactive, can-do attitude  
• Experience of working in a complex matrix organisation  

• Desirable: Previous experience of working with an NHS Charity or Health, Children’s or Cancer charity  
• Desirable: Experience of managing a multiple brand portfolio  

Fundraising Manager (Part-time)

Salary: £26,400 for 3 days per week (£44,000 FTE)
Hours: 3 days per week (0.6 FTE)
Location: Home-based (UK-wide, with some travel)
Contract: Permanent

For the past 8 years, we’ve been delivering financial education programmes that set children up for life. But we have so much more to do to ensure no child misses out.

Our plan for 2025 to 2027 focuses on strengthening our commitment to working with schools, families, and communities. We want to help people feel more confident talking about money. We will prioritise financial literacy in education and aim to increase funding for financial education programmes. Our goal is to ensure all children can make informed financial decisions as they grow up.

Our efforts also concentrate on expanding and strengthening our collaborations and partnerships with educational institutions, advocates, financial partners, and supporters.

We are looking for an experienced and driven Fundraising Manager to play a senior role in growing our income and supporting our mission to improve financial education across the UK.

This role has a strong focus on new business development, particularly across corporate partnerships (all sectors) and trusts and foundations. Alongside developing new funding relationships, you will also be responsible for managing and stewarding existing trusts and foundations, including delivering high-quality funder reporting.

You will be income-focused, proactive and confident building relationships, while also being a collaborative team player who is willing to support existing relationships and wider fundraising activity when needed.

The role is home-based and open to candidates anywhere in the UK, with some travel required for meetings and events.

Key responsibilities

• Lead on new income generation across corporate partnerships and trusts & foundations
• Develop and manage a strong pipeline of new funding opportunities
• Manage relationships with existing trusts and foundations, including reporting
• Write high-quality funding applications, proposals and reports
• Track income, pipelines and forecasts using Salesforce
• Contribute senior fundraising expertise and support to the wider team

About you

• Significant experience in fundraising, with a strong track record of securing new income
• Proven experience in corporate fundraising and/or trusts & foundations
• Experience managing funder relationships and reporting
• Confident using Salesforce (or a similar CRM) for pipeline and reporting
• Highly organised, income-driven and collaborative
• Experience with financial services organisations is desirable but not essential

How to apply:

For an informal conversation about this role and for more information, please contact: James Woodcock

To Apply, please send your CV and a cover letter (only CV’s accompanied with a covering letter will be considered for shortlisting) of no more than 2 pages and no later than 5:00pm Thursday 5th February. First interviews will be held virtually week commencing 9th February, with second interviews in person (London) week commencing 16th February.

Potential Applicants: If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you. We don’t expect everyone to meet all the criteria listed.

JFF is an inclusive organisation and we welcome all applications. We want our workforce to be truly representative of the communities we serve. Diversity is an asset to our organisation and helps us create an inclusive, welcoming environment for all.

While the role will work solely for the Just Finance Foundation, please note that the Church Urban Fund, as the parent charity, will be the legal employer.

We are recruiting a Support Manager to provide clear leadership, coordination and oversight of our support services during a period of growth. This role is pivotal in ensuring our services are safe, sustainable, well-governed and responsive to patient needs, while supporting staff and volunteers working in emotionally demanding environments. You will work closely with the Director of Research & Programmes and collaborate across the organisation to align support services with wider strategy.

This is an ideal role for someone with experience managing support or community services in the charity or health sector, who values clarity, collaboration and compassionate leadership.

Key Responsibilities

Service Leadership & Oversight

• Provide operational oversight of Make 2nds Count’s support services, ensuring high-quality, consistent delivery.

• Embed clear processes, boundaries and decision-making routes across support activities.

• Monitor service activity, risks and capacity, escalating issues appropriately.

Safeguarding, Risk & Quality

• Act as the operational safeguarding lead for support services.

• Ensure safeguarding, incident reporting and crisis procedures are embedded, understood and followed.

• Support a culture of emotional safety and reflective practice.

Team & Volunteer Support

• Line manage and support staff within the support team.

• Work with the Director of Research & Programmes to ensure appropriate supervision structures are in place.

• Support volunteers and facilitators through clear guidance, training pathways and escalation routes.

Planning & Collaboration

• Contribute to service planning, improvement and prioritisation.

• Work collaboratively with colleagues across the charity, including fundraising and communications, to ensure joined-up delivery.

• Support the evaluation and development of services based on insight and learning.

About You

Essential

• Experience managing or coordinating support, community or health-related services.

• Strong understanding of safeguarding in sensitive or high-risk environments.

• Experience supporting staff or volunteers in emotionally demanding roles.

• Ability to bring structure, clarity and consistency to complex service delivery.

• Confident communicator, able to navigate sensitive conversations with care.

• Comfortable working remotely and managing your own workload.

Desirable

• Experience in cancer, health, mental health or lived-experience-led services.

• Knowledge of governance, data protection and information management.

• Experience working in a small charity or resource-constrained environment.

• Understanding of trauma-informed or compassionate practice.

Why Join Us?

• Be part of a mission-driven, patient-led charity making a real difference.

• Work with a supportive, values-led leadership team.

• Flexible, home-based working.

• Annual leave enhancements over Christmas and New Year.

• Opportunity to shape and stabilise vital support services at a key moment.

How to Apply

Please submit:

• A CV, and

• A supporting statement (no more than 2 pages) outlining how your experience meets the requirements of the role and why you are interested in working with Make 2nds Count.

We are committed to inclusive recruitment and welcome applications from people with lived experience of cancer.