Communications manager jobs in barnet, leicester

Salary: £43,755 - £51,465 per annum 

We are looking for an experienced People Business Partner to support the delivery of our People & Culture strategy and help embed People and Culture best practices across the organisation. 

Acting as an account manager, you will work closely with key stakeholders to build deep understanding and trusted partnerships, while championing a purpose-driven, inclusive, and forward-thinking People agenda. 

Key responsibilities include: 

• Build effective relationships with senior leaders in client areas and lead on the development of People plans bringing contemporary People practice and expertise 

• Coach and influence managers and senior leaders on people management issues encouraging best practice within policy and employment legislation 

• Coach and provide guidance to line managers and employees in relation to complex policy and procedure and/or sensitive employee relation cases 

• Be a champion for Organisational Development and Culture priorities confidently representing these to business areas 

• Develop team members, fostering a team culture of operational excellence and continuous improvement. 

We are looking for candidates who have: 

• Evidence of business partnering with leaders and managers to deliver People solutions and activity.

• Experience of working effectively within a unionised environment and managing employee relations issues 

• Excellent communicator, persuasive and articulate with the ability to challenge effectively when required 

• Strong coaching skills, with the ability to influence, guide, and support at all levels to drive performance and development 

• The ability to gain immediate professional credibility and confidence with colleagues and external agencies 

A full list of responsibilities and minimum requirements can be found in the job description. 

About the BFI  

We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow. 

Benefits 

• 25 days annual leave (rising to 30 with service) + bank holidays + the option to buy up to 5 extra days of annual leave

• Additional paid time off between Christmas and New Year 

• BFI pension scheme with 5% employer contribution 

• BFI Childcare Scheme, where we contribute to childcare costs for children up to the age of 14 

• Enhanced pay for Maternity & Paternity leave 

• Complimentary tickets to BFI Southbank & IMAX screenings and events 

• Free BFI Player subscription + discount on BFI DVDs, books, merchandise, and film tickets 

Plus many more, which can be found in our Working at the BFI information pack on our website.

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a place at the first stage selection process to our under-represented groups who meet our minimum requirements.

Further details about the role, the BFI and our benefits can be obtained by visiting our website.

Depending on the volume of applications, you may be asked to complete a small task or attend a pre-interview screening call to further to assist the hiring team in shortlisting for this role. In this instance, interview dates may be subject to change.

The closing date for applications is 23:59 on Tuesday 26 August 2025 

First interviews will be held in mid-September 2025 

Second interviews will be held in mid to late September 2025 

You'll play a vital role in developing work experience opportunities for adults with learning disabilities as well as supporting our team members into permanent employment. This is a new role which will require you to show heaps of flexibility and learn-as-we-go in order to shape and develop our impact into the future.

If you have pints of personality and want to work for a fantastic cause, we want to hear from you. You’ll be experienced in coaching or mentoring, be well organised and understand the barriers faced by people with a learning disability when moving into employment.

You'll support and develop our team. This means:

• managing a caseload of between 6 and 10 people who are neurodivergent and/or have a learning disability, and who are looking to move into supportive employment locally
• preparing our team members for long-term employment by supporting them to understand their skills, aspirations and goals by offering employment profiling, job matching, action planning and skill development opportunities
• working to a minimum target of 2 adults moving into long term employment by the end of your contract
• undertaking monthly work coaching sessions for team members to develop and upskill them in brewing and bar management skills
• supporting team members to reduce work-related barriers such as travel-to-work, better-off calculations, disclosure of health & wellbeing needs and budgeting
• providing in-work support to assist team members in maintaining and retaining employment, including frequent in-person meetings during the first few months of a successful employment match

You'll be responsible for our employer engagement. This means:

• undertaking tailored job searches and proactive engagement with employers to source supportive, paid job opportunities which meet our team members preferences and match their developing skillset
• identifying potential opportunities for employment within their businesses and sales opportunities amongst employment partners
• providing education and support to employers, which may include negotiating adjustments and on-going employer support to ensure job retention
• building Ignition’s profile as a skills-based, local employment specialist

You will develop our wider employability programme. This means:

• organising and facilitating regular employment taster days for people with learning disabilities looking to move into work in order to raise aspirations and developing an understanding of the workplace
• planning & running CV development workshops to help adults with learning disabilities prepare for the world of work
• developing our evidence-based employability model, drawing on good practice from other sectors, in order to constantly improve and refine the model

As part of your 20 hours per week, you will also be required to undertake one evening or weekend shift per week of up to 6 hours, as a Taproom Supervisor.

What we need from you (the essentials):

• experience of working or volunteering with neurodivergent adults or people with learning disabilities
• experience of leading, teaching, coaching, mentoring or otherwise supporting groups of people
• an understanding of the barriers to employment experienced by adults with learning disabilities
• proven experience of meeting and exceeding outcomes and targets
• well organised with experience of managing a varied workload
• outstanding interpersonal and communication skills with an ability to build rapport with people
• good administrative skills with an ability to use IT and tools such as Microsoft Word, Excel and PowerPoint
• a flexible and hands on approach with an an ability to think and problem-solve independently
• being comfortable trialling new approaches and learning in response

What we’d ideally like from you (the desirables):

• experience of supporting people to obtain employment
• knowledge of the benefits system and how to navigate this when moving into employment
• experience working in a bar or other customer service setting

Service Support Engineer

Salary: £33,000-£44,000
Location: Home-based
35 days annual leave, generous pension, enhanced carer & disability leave, tech allowance

I'm working with a national charity undergoing major digital transformation to recruit a Service Support Engineer to join their IT operations team. This is a fantastic opportunity for someone with a passion for technology, great communication skills, and experienced in 1st and 2nd line IT support.

You'll be part of a collaborative, mission-driven organisation that’s committed to delivering great technical support to staff across the UK. In this role, you'll support day-to-day IT operations, solve problems, manage support tickets, and help maintain critical systems – all while working with cutting-edge tools like Microsoft Intune, Office 365, and Active Directory.

What you’ll be doing:

• Delivering excellent 1st and 2nd line support for staff across multiple locations
• Managing incidents and service requests through the ticketing system
• Installing, configuring, and troubleshooting hardware and software, including laptops, printers, mobile devices, and network equipment
• Supporting Office 365, Active Directory, and remote access tools
• Assisting with onboarding/offboarding, asset management, and MDM setup
• Travelling to offices and service sites to provide face-to-face IT support when needed

Skills required for the Service Support Engineer:

• Hands-on experience with Microsoft Intune, Office 365, and Active Directory
• Knowledge of ticketing and asset management systems (e.g. FreshService)
• Understanding of basic networking and remote desktop tools
• Excellent verbal and written communication skills
• Calm, helpful, and approachable—able to support non-technical users
• Organised, with strong attention to detail and process-following skills
• A demonstrable passion for tech—whether through education, training, or self-learning

Understanding Recruitment is acting as an employment agency for this vacancy.

IT Support | 1st Line | 2nd Line | Microsoft 365 | Intune | Active Directory | Remote | Field Engineer

Safeguarding Officer

£45,000 - £48,000 depending on experience

37.5 hours per week (Full time)

Home based with travel around the Synod and occasional Synod Office attendance when directed

Southern Synod are seeking to appoint a Safeguarding Officer. The post holder will be the main contact for the churches within Southern Synod to advise them on safeguarding children and adults at risk on a day-to-day basis, as well as providing training to a wide range of people as necessary.  They will have excellent communication skills, broad experience of networking across organisations, expert knowledge of current statutory safeguarding legislation and the ability to work and travel independently. 

Discretion and confidentiality is important, as is an awareness of and willingness to work with the aims, objectives, culture, challenges and Christian ethos of the United Reformed Church. 

 Main responsibilities:

· to be an advocate and role model for safeguarding in the Synod

· to advise and support the Synod and local Churches in safeguarding matters

· to deliver or enable safeguarding training

· to ensure that accurate records are kept, and relevant reports are completed

· to keep abreast of developments in safeguarding and maintain appropriate links

The closing date is noon Monday 11th August 2025. Interviews will be held on Tuesday 19th August 2025 at the Synod Office in Croydon.

AllChild is a successful children’s charity committed to ensuring every child can flourish. We are seeking a highly organised and proactive Executive Assistant to support the CEO and Executive Team. You will act as the point of contact for key external and internal stakeholders.

As the Executive Assistant, you will ensure the smooth coordination of Board, Executive and Leadership meetings, projects and activities. The role requires a proven ability to manage multiple priorities and a keen attention to detail, ensuring the smooth functioning of daily meetings, regular activities, and long-term projects. You will be comfortable taking the initiative and offering strategic support to the Executive team to increase the success of key relationships, opportunities and projects.

This is a key role working with a dynamic team in a growing charity requiring discretion, initiative, and strong communication skills. You will share our vision that every child can flourish and be aligned with our values of ambition, connection and trust.

For further information and details on how to apply, please visit our website via the Apply button.

Closing date: 22 August 2025.

Could you be PLP’s new Senior Research Fellow and support our work improving access to justice for all?

  At Public Law Project (PLP), we work to champion fundamental rights and hold power to account. Our legal challenges have played a pivotal role in successful cases. In just the last year this includes:   

• The fight against the Rwanda deportation policy  
• The Government’s attempts to renege on Windrush commitments   
• Attempts to radically cut disability benefits to 100,000 people without lawful consultation   
• Intervention in the challenge against draconian and unconstitutional anti protest laws 

Our work is highly respected, impactful, and deeply valued across the legal and social justice sectors.

The Role

This Senior Research Fellow post offers the opportunity to join our team of researchers working to achieve PLP’s strategic objectives. This role will focus on ensuring that justice is accessible to all.

As a Senior Research Fellow, you will help us shape and deliver our research agenda. With support from PLP’s Research Director and colleagues across the organisation, you will develop and lead high-quality research. Your work will be central to our efforts to design and advance a fair and inclusive administrative law justice system and advocate for a better resourced and more effective system.

You will be a team player, who embodies PLP’s values and supports collegiate and inclusive working culture. Working closely with colleagues in casework, public affairs, communications, events and fundraising, you will bring a deep commitment to using research as a lever for change. You will use your expertise to represent PLP externally, collaborate effectively with external partners including people with lived experience and help advance our strategic priorities.

This is envisaged as a full-time role but we will consider part time arrangements for the right person.

As part of our commitment to recruit fairly we use anonymised-selection processes until interview, offer additional interview opportunities to the highest-scoring candidates from under-represented communities, and use ‘tie-breaker’ provisions at all stages of our selection process.

Permanent, Full Time

Circa £40,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

This is an exciting opportunity for an experienced and strategic direct marketer to take ownership of the RAF Benevolent Fund’s supporter acquisition programme. The postholder will play a key role in helping us achieve our strategic aim of financial sustainability by growing our active regular donor base to 10.5k supporters and leading on innovative and data-led acquisition campaigns across digital and offline channels.

You will work as part of the Direct Marketing team and be responsible for end-to-end delivery of high-performing integrated campaigns. From shaping channel strategy and briefing creative, to analysing results and presenting strategic insights to senior leadership, this role offers a fantastic opportunity to make a meaningful and visible impact on income growth. You’ll also collaborate closely with colleagues to ensure new supporters experience a seamless and engaging journey as they become long-term supporters.

You will have a proven track record in delivering mass market acquisition campaigns and achieving income and recruitment targets across multiple channels. With strong data and analytical skills, experience of agency and supplier management, and confidence in leading projects independently, you will bring innovation, drive and energy to a role that is central to the future of the Fund’s fundraising.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Tuesday 12th August 2025, 5pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Mission Without Borders International (MWBI) is a Christian organisation working in six of the poorest countries in Eastern Europe, raising funds through twelve organizations.   

We are an international network of Christians who journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty, always sharing the hope that is found in Jesus Christ. We serve people without regard to their religion or ethnic background.

We want to see lives transformed, across generations, with hope for the future. Consequently, we work with families; with children, living in both communities and government institutions; and with the elderly, who are often the most isolated in poor communities. We journey with them over a five-year period to ensure we develop sustainable solutions and always in partnership with the local Church and a network of Coordinators who live in their local communities.

This is a pivotal moment for MWBI.

Mission Without Borders International is embarking on a season of renewal and growth. We have successfully implemented a new CRM system across our 12 affiliates who are scoped with raising financial and prayer support. The next phase of our systems upgrade will involve rolling out the new CRM system to our 6 field country operations in 2026. And then a new finance system. All of this with the goal of creating dashboards of data which provide real-time insights into the mission’s consolidated financial position and inform strategic decision-making. It is into this exciting new stage of the Mission that we seek a Director of Finance.

You will be a Christian, qualified accountant with proven experience as an international finance leader, having implemented new systems and worked across multiple jurisdictions. Experience of the charity/humanitarian sector and an understanding of the complexities of in-country programme management would be beneficial. You will have an open and servant-hearted leadership style that leads through team building and a drive to see excellence delivered through strong and transparent working relationships. You will be passionate about our vision to reach people for Christ.

This post is subject to an occupational requirement that the holder is a practising Christian under Part 1 of Schedule 9 to the Equality Act 2010.

As a Consultant, you will manage a variety of evaluation, learning and co-design consultancy projects with charitable funders, charities, local authorities and public bodies. Our projects are varied but often include delivering: evaluations that involve primary and secondary data collection using mixed methods, analysis and impact measurement; learning partnerships with funders co-designing services with people with lived experience of social issues; developing accessible learning outputs for clients and stakeholders such as reports, case studies, blogs and presentations. We also provide strategic advice and learning partnerships that help organisations build a culture of learning and adaptation and we are known for engaging in large, complex place-based programmes of change.

You will play a key role in ensuring that projects are delivered to a high standard, on time and within budget. You will draw on your expertise in research methods, analysis, facilitation and project management to manage projects as part of multi-disciplinary teams. You will be the main point of contact for clients and ensure effective budget and resource management. Our project allocations are matched to your skills and interests wherever possible, providing room for professional development across sectors, themes and methodologies.

Alongside project delivery, you will contribute to business development by supporting proposal writing, relationship-building with prospective and existing clients and shaping new work aligned with our strategy.

Our client base includes organisations such as BBC Children in Need, Mission 44, Youth Endowment Fund, EY Foundation, Paul Hamlyn Foundation, City Bridge Foundation, the Mayor of London’s Office and various local authorities. We work across diverse policy areas including youth social action, prevention of violence, public health and education.

Recent and current projects illustrate the diversity of our work:

· Partnering with a national youth funder to shift power to youth organisations and Black-led groups with a focus on anti-racism and youth empowerment.

· Acting as learning partner for a foundation working with multi-academy trusts and charities to prevent school exclusions, supporting pilots and cross-sector learning.

· Building an evaluation framework for a foundation that is shifting its strategy from service delivery-focused to being systems change-focused.

Joining us as a Consultant is an excellent opportunity for someone who is curious, proactive and motivated by social impact. You will gain varied experience, deepen your expertise in research, evaluation and learning and contribute to addressing the root causes of social and economic exclusion across the UK.

For full information, Job description, Person Specification and details on how to apply please follow the link in the Application Pack or have a look at the Careers page on our website.

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.

We are looking for a Senior Programmes Support (Maternity Cover) to join a talented team, passionate about working towards Action Against Hunger’s vision of a world free from hunger.

This is a key role that works across the Advocacy and Nutrition Departments. You’ll be providing financial, administrative and coordination support to the Programme Funding Team and Nutrition Department. You’ll support business development, identify funding opportunities, track our finances, monitor grant/contracts, and spot areas for improvement in all we do – with the independence to make those changes.You’ll also engage with other teams within Action Against Hunger UK (e.g. finance), Action Against Hunger’s International teams (country level, HQs) as well as other humanitarian organisations and agencies (e.g. UNICEF, WHO) as relevant.

We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.

Closing Date: 25-Aug-2025 23:30 Interview Date: 1st September 2025.

Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.

• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk

Do you thrive in a people-focused role where no two days are the same? Are you organised, empathetic, and passionate about helping others?

Citizens Advice Westminster is seeking a Client Support Administrator to be the welcoming face of our service and the first point of contact for clients and visitors. Based at our Stowe Centre office, you’ll play a vital role in ensuring the smooth running of our front-of-house operations and helping deliver high-quality, accessible support to the local community.

In this varied and people-focused role, you’ll provide a warm welcome, manage reception duties across our hubs, offer signposting support, and coordinate appointments. You’ll also handle referrals, maintain our CRM and information directories, and contribute to service innovation projects that improve the client experience.

We’re looking for someone with at least two years’ experience in a client-facing role, excellent communication and organisational skills, and confidence using digital tools such as Office 365 and CRMs. You’ll be proactive, empathetic, and committed to safeguarding, inclusion, and delivering outstanding client support.

At Citizens Advice Westminster, we’re dedicated to helping people find a way forward—whoever they are and whatever their problem. You’ll be part of a friendly, supportive team in a respected organisation that puts people first. You’ll gain hands-on experience in a dynamic and rewarding environment, making a real difference to the lives of local residents.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.

Closing Date: 05 September 2025, 12pm

Interviews: week commencing 08 September 2025
Start Date: 15 September 2025

Please note, we reserve the right to close the vacancy early if a suitable candidate is identified.

Hours: Full-time, 35 hours per week over 5 days
Contract: 2 months, with the potential for extension
Salary: £18.80 per hour plus holiday pay
Location: Islington, hybrid (2 days in office per week)

We are seeking a Programme Officer to join a dynamic team working to protect forests and strengthen indigenous peoples’ and local communities’ rights in West and Central Africa.

The Role

This is an exciting opportunity to contribute to impactful projects focused on land and forestry governance. You’ll work closely with programme management staff, legal experts, and cross-functional teams, ensuring projects are delivered efficiently and in compliance with internal and funder requirements. Key responsibilities will include:

• Process and monitor payment requests, invoices, and related documentation.
• Support budget management and financial reporting.
• Liaise with partners on financial reporting.
• Assist with narrative and financial project reports.
• Contribute to monitoring and evaluation processes.
• Provide administrative support for contracting, due diligence, and tenders.
• Help team members navigate internal systems and IT tools.

The Person

• Strong communication and interpersonal skills, with fluency in French an advantage.
• Experienced in financial administration and supporting teams.
• Highly organised, detail-oriented, and able to manage multiple priorities.
• Comfortable working independently and collaboratively in international environments.
• Skilled in Microsoft 365/Office and Excel to an advanced level.
• Interested in environmental and human rights issues.

Early applications are strongly encouraged to avoid missing out, so if you're interested in using your programme experience to help tackle environmental and human rights issues, apply now with your CV in Word format!

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Permanent, Full Time

Circa £40,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

This is a brand new role and would suit someone who has excelled in a similar role and can play a big role in defining and shaping the donor engagement strategy. It has been created to support the new fundraising strategy objective to retain over 10k regular donors and to drive deeper engagement with over 30k supporters. The postholder will have an opportunity to make a significant contribution to the Fund’s long-term income. You will work as part of the Individual Giving team and maximise supporter engagement through both offline and digital activity. The postholder will take the lead on scoping, proposing and implementing multi-channel stewardship campaigns with the right message to the right people at the right time.

You will have proven experience in managing supporter stewardship campaigns across a broad number of channels as well as setting and managing budgets and meeting KPIs. With experience of fundraising databases, creating supporter journeys and briefing and working with external agencies. You will also have excellent communication and interpersonal skills and show initiative, flair and enthusiasm for the work of the Fund.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Monday 11th August 2025, 5pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

We are looking for 2 organised and dedicated Project Workers who have a strong empathy with single homeless people, to coordinate our intensive housing management services across our South London boroughs.

You will be joining a small , friendly registered charity and registered provider with a supportive team.

Job purpose

The Project Worker will be responsible for the delivery of a responsive intensive housing management service to clients allocated by the Team Leader.

The central aim of the role is to support homeless clients temporarily living in CLHT placements to become as independent as possible and to facilitate timely move-on into independent living settings.

This will be achieved through regular client-led keywork sessions and in close collaboration with external partners. 

The Project Worker will coordinate the day-to-day smooth running of each house they are responsible for.

Duties and responsibilities specific to the role

Intensive Housing Management

1. Responsible for a broad range of housing management activities, including signing up new residents, issuing licensing agreements, delivering new client inductions, occupancy management and eviction / abandonment.
2. Evictions are a last resort and CLHT works within the Homeless Link guidance on preventing evictions and abandonment.
3. Work collaboratively with the Finance team to coordinate rent/ service charge collections
4. Carry out regular occupancy checks.
5. Maintain accurate and timely records related to housing management activities, within the requirements of GDPR.
6. Maintain a healthy and safe environment and encourage clients to take individual responsibility for their living environment and for positive relationships with fellow residents.
7. Ensure the accommodation where clients live is clean and maintained to a high standard, in line with CLHT property standards.
8. Ensure the accommodation meets all legal and statutory health and fire safety requirements
9. Work in close collaboration with the Maintenance team to ensure all repairs and maintenance issues are correctly reported and resolved.
10. To promote and encourage client participation in the Intensive Housing Management process and to act as advocate for clients when necessary.
11. This includes leading regular house meetings and encouraging clients to become ‘resident representatives’.
12. To document each visit to projects, detailing tasks undertaken, any changes that have occurred and other relevant information.
13. Manage antisocial behaviour and clients complaints in line with our Anti-Social Behaviour and Complaints procedures.
14. Liaise with senior managers to ensure complaints are addressed in a timely manner.

Health and Safety

1. Adhere to best practice in meeting the requirements of health and safety legislation in all aspects of the organisation’s work.
2. Ensure you undertake required health and safety training.
3. Comply with Health and Safety requirements and conduct all activities in a manner which is safe for yourself and others.
4. Ensure you follow the Lone Working Policies and Procedures - making full use of the IT Lone Working tools made available by CLHT
5. To report and record any accident or incident which may occur- no matter how minor - whether to clients or staff, follow RIDDOR reporting procedures, report to the police where applicable in line with policies at all times.
6. To report immediately to management on any aspect of a service user’s placement that may warrant an investigation or urgent action.

Keyworking, Support planning, risk assessment

1. Ensure all clients have a robust risk assessment, needs assessment and support plan which identifies and meets their needs as far as possible within the remit of the service.
2. Use the SMART process to ensure all actions from keyworking are followed up.
3. Develop client engagement techniques, being creative in your approach to encourage client participation in the keyworking, support planning and risk assessment process.
4. Always ensure that clients are provided with the full range of information required to make informed decisions which encourages freedom and empowerment.
5. Signpost and refer to external statutory and voluntary sector partners where necessary
6. Develop and maintain positive working relationships with all key partners, escalating any concerns about partner agency engagement to your line manager.
7. Maintain up-to-date, GDPR-compliant records on CLHT IT systems, including clients signed copies of all keyworking, support planning and risk assessment documents.
8. Develop and maintain a thorough working knowledge of Adult Safeguarding

Team Working

1. Foster a positive team culture, being supportive of colleagues
2. Participate in minimum monthly one-to-one supervision and team meetings to assist you in carrying out your duties.
3. Perform in line with policies and procedures, including drawing to the attention of senior manager’s matters concerning capability.
4. Support apprentices and volunteers, ensuring that their skills are utilised to support quality service delivery.
5. Work to meet team targets.
6. Support new team members in progressing through an induction programme
7. To advise of any ideas which may enhance or improve the level of service delivered

Other

1. No job description can be entirely comprehensive. The post holder will be expected to carry out such other duties as may be required from time to time in accordance with the job description.
2. Willingness to work flexibly in response to changing organisational requirements.
3. Keep managers informed of all significant issues relating to and affecting service delivery.
4. Ensure compliance with CLHT Equality and Diversity policy & procedure
5. Ensure Client Information is stored in line with Data Protection and Confidentiality guidelines.
6. Attend regular meetings as directed by management. 
7. Adhere to the Company's medication policy at all times, and ensure that medical emergencies are dealt with appropriately.

Person specification

Knowledge

1. Working knowledge of the welfare benefits system, particularly in relation to clients accommodated in intensive housing management settings
2. An understanding of the common reasons for homelessness amongst single homeless people with support needs
3. Knowledge of other key partner agencies, such as Probation, Community Mental Health Teams , Local Authority homelessness services , the Refugee Council
4. Knowledge of the principles of Adult Safeguarding in a housing setting
5. Knowledge of and commitment to the principles of the Equalities Act

Skills

1. Able to develop a quick rapport with clients, particularly those who may be mistrustful of services and reluctant to engage
2. Ability to work under own initiative & maintain enthusiasm for a high level of contact with clients on a day-to-day basis.
3. Assertiveness and de-escalation skills
4. Able to proactively participate in a comprehensive induction to the organisation and the services provided
5. Coaching skills
6. Able to cope under pressure, using initiative to manage time and to meet deadlines
7. Ability to work within a team, promoting open communication skills and creative thinking
8. Proficient IT skills, including Excel and Word and basic keyboard skills.
9. Confident dealing with people at all levels; displays appropriate verbal and non-verbal behaviour 
10. Excellent numeracy & literacy - able to produce clear written records
11. Integrity, sensitivity and understanding.
12. Approachable, adaptable and assertive.
13. Able to recognise learning needs and seek out learning and development opportunities with your line manager
14. Is open and honest about mistakes and willing to use mistakes as tools for development

.

Experience

1. Experience of working with single homeless clients with support needs , or demonstrable equivalent experience
2. Experience of working in partnership with other agencies to achieve effective outcomes.
3. Experience of effectively prioritising your workload in a fast-paced environment
4. Experience of de-escalating situations where clients have exhibited challenging behaviour

Other

1. DBS Check.
2. Strong empathy with homeless people, demonstrating a non-judgmental approach
3. Commitment to the aims & objectives of the organisation.

Education and Qualifications

1. Minimum 5 GCSE’S (A*-C) or equivalent – Including Maths and English.
2. Evidence of a commitment to ongoing professional development
3. It is desirable for the postholder to have a valid driving licence