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The Senior Programme Manager will be responsible for managing FFRP, a London wide programme that supports families on low income to access good quality, free and independent advice, in order to prevent or alleviate financial hardship. The ideal candidate will be an experienced project manager, confident in relationship management and in evaluation and monitoring, with a strong understanding of the free legal advice sector in London.
Please see the attached Recruitment Pack for additional information about LLST and the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a genuinely exciting time to join our growing fundraising team and make a real difference to people affected by gyanecological cancers.
Our income from Major Giving is growing rapidly, and we've started to deliver exclusive and high-impact events.. We have the internal buy-in, a committed group of highly-networked supporters keen to drive our plans forward and a Board of Trustees ready to support in any way they can. We now need the right person to step in and make this happen.
You'll be our lead for all philanthropy events and you'll need to have proven experience delivering high-value, income-generating events and strong project management skills to keep these on track. A key part of your role will also be in writing reports, building relationships and keeping donors and event attendees engaged for the long-run.
This is an incredible opportunity to truly make your mark on a programme and be proud of the impact you're having in your work.
No formal qualifications are needed and charity sector experience is not a requirement. We encourage everyone with the appropriate skills, experience and potential to apply.
Please submit an up-to-date CV (of no more than two A4 pages) and complete the questions provided to be considered for this role.
NB Your application should reflect your own skills and experience. While you may use tools such as AI for idea generation or basic proofreading, your responses should not be generated by AI. If responses appear to be predominantly AI-written we reserve the right to exclude applications from shortlisting.
The client requests no contact from agencies or media sales.
ABOUT SAT-7 UK
SAT-7 UK is part of an international Christian media ministry. Through our partnership with SAT-7 International, we bring life changing joy to the people of the Middle East and North Africa through powerful, faith-filled television and digital media programmes, supported in the UK through prayer, giving and influencing to bring about change.
SAT-7 UK has grown a faithful supporter base across the UK. However, we recognise the need to better establish who we are and what we do in the hearts and minds of UK Christians. We want to raise our profile and deepen the support and active engagement we receive from existing and a new generation of supporters, to increase the impact of SAT-7’s ministry across the MENA region and in the UK.
ABOUT THE ROLE
This is an exciting opportunity for a skilled writer and communicator to tell the stories of SAT-7 and the people of the MENA in fresh and powerful ways. You’ll be working in a fast-paced, creative environment as part of the Communications & Marketing Team, delivering high quality content across a range of platforms. You’d be writing engaging podcast and video scripts, powerful viewer testimonies, inspiring articles for our website or print magazine and attention-grabbing email copy. You’ll be one of the main points of contact with our international office and Middle Eastern TV studios, gathering and repurposing impactful stories and resourcing the wider UK team.
All of this would support our 5-year strategic outcomes:
1. To see an increased and actively engaged support base giving regularly to sustain the work of SAT-7, so that SAT-7 UK is raising a sustainable £4M with over 3,500 donors.
2. Supporters and funders have a deepened understanding of the challenges faced by Christians and the people of the MENA region, and impact of SAT-7, to create opportunities to pray, engage and partner for change.
KEY RESPONSIBILITIES
GENERAL RESPONSIBILITIES
SPIRITUAL LEADERSHIP
ABOUT YOU
Essential Skills and Abilities Required
Desirable Skills and Abilities
HOW TO APPLY
We’d love to hear from you! To apply, please visit our website before sending a covering letter, CV and full application form.
Growing Church in the Middle East and North Africa, confident in Christian faith and witness, serving the community, contributing to society & culture
The client requests no contact from agencies or media sales.
About us
Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.
Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.
About the role
Reporting to the Head of External Relations and working closely with the Programmes and Fundraising teams, the Communications Coordinator will be responsible for enhancing the external profile of the organisation, communicating to, and broadening our impact with, a wide range of audiences, from multilateral institutions and the global media to our supporters and peers. With a strong grasp of strategic communications, excellent content creation skills and a keen eye for detail, you will have the ability to produce timely and engaging communications outputs both independently and in close coordination with other teams and our local partners.
Based in London with hybrid working options, we offer flexibility, a supportive culture, and the chance to make a lasting difference.
About you
You are an organised, self-starting and experienced communications professional with a proven track record of working in fast-paced, internationally focused environments.
We are looking for someone with a strong track record in developing and promoting engaging content that helps drive change on hard-to-win issues and elevates the voices of marginalised groups. The candidate should also have practical knowledge of online communications tools, including Mailchimp or similar email platforms, website content management systems and social media management platforms. While not an essential requirement, working knowledge of French and/or Spanish is highly desirable.
You are confident engaging with a diverse range of stakeholders from policy makers to journalists to individual supporters and are motivated to build long-term relationships with these groups. You have excellent communication skills, can juggle multiple tasks, thrive in a collaborative environment, and bring resilience and cultural sensitivity to everything you do.
We are looking for someone with an interest in developing their skills as we take on new challenges in delivering our new vision and strategic plan. The role represents an exciting opportunity for candidates with the necessary aptitude, flexibility and ambition, as well as a strong commitment to our mission.
Above all, if you are passionate about social and environmental justice and ready to help shape RFUK’s future, we would love to hear from you.
Job description and benefits
Please download the full job description. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.
Location
This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office for 2 days per week during their 6-month probation period. This can be reviewed with their Line Manager thereafter.
Application Process
To submit your application, kindly complete the online application form by 9AM, Friday 7 August. Please be aware that the form will be anonymised for review by the panel.
Please note that CVs will not be considered.
We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.
Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion.
Interviews with shortlisted candidates will be held in-person on Wednesday 2 September. Please let us know in your application if you are available to attend an interview.
Equal Opportunities
We are committed to promoting diversity and inclusion within RFUK. As part of our recruitment process, you may voluntarily complete our Equal Opportunities Monitoring Form. This form is used solely for monitoring purposes and helps us ensure fairness and equal opportunity throughout our recruitment process. Your responses are confidential and will not affect your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
As Outreach & Communications Officer, you will act as a key first point of contact for prospective students, managing high volumes of enquiries across email, phone, and SMS while delivering a professional and supportive experience. You will take ownership of reviewing applicant data and documentation to assess eligibility and ensure fair and equitable access to SEO London programmes.
Working with the organisation’s CRM system (Salesforce), you will be responsible for maintaining high-quality data, tracking student journeys, and supporting informed admissions decision-making. The role requires sound judgement, particularly when handling complex or borderline cases, and a proactive approach to improving processes, systems, and student communications.
In addition to frontline admissions support, you will play a critical role in strengthening student conversion and engagement, using data insights to inform outreach strategies and contribute to continuous improvement across recruitment and communications activity.
Admissions and Communications
CRM & Data Management
Conversion, Outreach and Insights
Person Specification
Skills and Experience
· Familiarity with analytics tools or analysis to assess and improve delivery.
· Strong project management skills with a focus on execution and delivery.
· Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Canva.
· Experience using communication management and email marketing platforms (e.g. Mailchimp or Webex).
Desirable Skills and Knowledge
· Experience with Salesforce CRM.
· Experience with data analysis and visualisation.
· Understanding of the UK education landscape and student outreach.
· Good knowledge of diversity, equity and inclusion principles and their application in communications.
Behaviours
· Positive and initiative-taking self-starter.
· Team player with a proactive attitude
· Creative thinker with the ability to generate engaging ideas.
· Strong written and verbal communication skills.
· Highly organised with the ability to manage multiple tasks and priorities.
· Flexible and collaborative, working effectively across teams and with stakeholders.
· Commitment to applying DEI knowledge to foster an inclusive organisational culture.
Required Qualifications
· Bachelor’s degree (any discipline) or equivalent experience.
· Native-level fluency in English.
What we offer?
· Annual Leave: 28 days + Bank Holidays.
· Enhanced Family Friendly Policy.
· Flexible working (2 days in the office) and a lovely office space by Borough Station.
· Benefits:
o Employee Assistance Programme
o And more…
Timeline:
Closing date for applications: 15th July
First and Second interview: TBC
If you are interested in this opportunity, please apply as soon as possible. We are reviewing applications on a rolling basis.
We are on a mission to prepare students from underrepresented backgrounds for career success through industry-specific education and training



Head of Communications & Public Affairs
The Head of Communications & Public Affairs is a pivotal role at Royal Botanic Garden Edinburgh (RBGE) promoting our world-leading work in science, conservation, horticulture, and education.
Working as an active member of the Senior Leadership Team, this role will lead the organisation’s approach to strategic communications, seeking opportunities to engage external audiences, disseminate key messages, and raise RBGE’s profile on a national and international stage through press and media engagement.
With oversight of the communications and publishing functions, this role will also provide key support to the Regius Keeper and the Executive Team in shaping engagement and communication strategies with political stakeholders across the Scottish and UK governments.
This is an exciting opportunity to make a real impact in the next phase of RBGE’s corporate strategy, strengthening key policy relationships and promoting RBGE’s expertise to deliver real impact in the fight against the twin crises of biodiversity loss and climate change.
Closing date: 09:00am (BST) on Monday 20 July 2026
First interview date: 30 July 2026
Second interview date: 5 August 2026
Recruitment information:
Further details on the job description, person specification, and how to apply can be found in the candidate pack for the role on our website here: Head of Communications and Public Affairs Candidate Pack
Who we are
Arts for Dementia is an inclusive and dynamic charity, and a leader in our field. We work with artists, galleries, museums and community spaces to offer inspiring arts programmes for people in the early stages of dementia and their companions. We train facilitators from around the country to deliver effective arts-based activities for people living with dementia, and we advocate for the benefits of the arts for people affected by dementia.
Our values
Creative; Inclusive; Collaborative; Empowering; Inspiring
What we are looking for
We're looking for a creative and organised communicator who is excited by the opportunity to help more people understand the transformative impact of creativity for people living with dementia.
The Communications Lead will work across the team and help us to: engage more effectively with existing stakeholders (partners, funders, donors, workshop participants, volunteers, artists), increase our profile and reach new audiences. This role offers scope to grow, helping us to think big, bringing in new ideas, transforming our presence, and so helping us to realise our ambitions.
Main purpose of job
To develop and deliver effective communications activity across all channels
Key responsibilities
· Proactive development and measurement of all social media channels (currently Facebook, Instagram and LinkedIn, to varying degrees)
· Responsible for appropriate use and development of our website, including keeping it up to date with our projects and case studies, and maximising engagement and SEO
· Supporting the fundraising team to fully realise new and existing income streams
· Supporting the operations team to deliver effective communications to participants, volunteers, artists and partners
· Creating mailouts and newsletters to various audiences (we use Mailchimp)
· Working with the team to identify and create assets and resources for use across the organisation, for example using participant stories and evaluation data
· Initiating public outreach and profile raising work, including identifying and engaging with relevant publications and events, soliciting and responding to media engagement, and cultivating high-profile ambassadors
· Supporting the rest of the organisation’s work, such as events, exhibitions, fundraising activities etc as needed
Skills, knowledge and experience:
If you are excited by this role and believe you have the skills and potential to help us engage more effectively, but don’t have all of the experience listed below, we would encourage you to apply.
Core skills and attributes
· Social media: content generation and management (Instagram, Facebook, LinkedIn), and experience and understanding of how to increase reach and engagement
· Website: create, edit and maintain webpages (we use WordPress)
· Design skills (we use Canva) and ability to effectively use existing brand guidelines
· Written and verbal communication skills, accurate proof-reading and attention to detail
· Experience of working collaboratively with a small staff team, able to listen and support alongside bringing new ideas and expertise
· Networking and relationship-building skills
· Engaging and enthusiastic when speaking and writing about our work
· Willing to work flexibly and respond to changing demands
· Organisational skills
· Self-motivated and able to manage your own time effectively
· Committed to equality, diversity and inclusion
Desirable
· Interest in a range of arts, art practices and creativity
· Experience and understanding of dementia
· Experience of working in London, particularly Southwark, Camden, Lewisham, Islington
· Experience with a CRM (we use Donorfy)
· Experience with media and interviews
We are keen to have a diverse and inclusive team, and welcome applications from minoritised groups.
Send a CV and covering letter. The covering letter should include:
• Your relevant skills and experience, with reference to information provided
• Why you would like to work for Arts for Dementia
At Arts for Dementia we use the power of the arts to inspire people living with dementia to get creative, connect, learn new skills and have fun.



The client requests no contact from agencies or media sales.
Main Purposes of the Post
To provide proactive and effective support to the Chief Executive Officer and Strategic Leads in the delivery of Salford CVS’s strategic work, ensuring the smooth running of strategic meetings, forums and events. You will help enable the voice and influence of the VCSE sector, facilitate two-way communication between the sector and strategic partners, and produce timely, accurate briefings, content and monitoring that tell the story of our strategic work and the impact it is making.
Hours: 37.5 hours per week (excluding breaks), Monday to Friday (core hours are worked between 8am and 6pm).
Contract: Initial 12-month fixed-term contract, subject to the successful completion of a 6-month probationary period.
The Benefits of Working for Salford CVS
We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.
For more information and to apply, visit our website via the ‘apply’ button.
Closing date: Noon on Monday 3rd August 2026.
Interviews will take place in person at Salford CVS’ offices in Eccles on Tuesday 18th August 2026.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting an IPS Operations Manager to support the delivery and development of our IPS services across London. The postholder will manage two IPS service sites from the following areas: Tower Hamlets, Newham, Barking and Dagenham, and Enfield. The final allocation of sites will be discussed with the successful candidate and agreed based on service needs, experience and working arrangements.
What you’ll be doing
If you were working with us, you would provide operational leadership across two of our IPS services. These sites will be agreed with you based on service needs, your experience and working arrangements.
You would support Team Leads and frontline teams to deliver high-quality IPS services that are client-led, evidence-based and aligned with contractual outcomes. You would help ensure services run smoothly day to day, while also supporting service development, quality improvement and strong performance.
You would:
You would also provide direct supervision to project leads and help build a positive learning culture where staff feel supported, clear about expectations and able to develop their skills.
What you’ll need
We are looking for someone with strong operational leadership experience and a good understanding of IPS, employment support or mental health services.
You will need to bring:
It would also be helpful if you have experience of:
What we offer
30 days annual leave plus public holidays (FTE)
Paid company closed days at the end of the year (FTE)
Flexible, paid Wellbeing Hour every fortnight (FTE)
6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please note, we may close this advert early if we receive a high number of applications, so we encourage early applications.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Pathway's Business Development Manager plays a key role in our small core team, working with staff across the organisation to develop our offers to NHS partners and building and managing relationships with external funders and partners from the statutory, charity and corporate sectors. Reporting to the Chief Executive the postholder plays a leading role in developing strategies to increase our impact, diversify our revenue streams and support the spread and replication of evidence-based models of care and service improvements, emerging from Pathway’s own work and our wide inclusion health networks.
The main tasks are:
1. Business Development & Lead Generation
Research and identify opportunities to spread Pathway's models of improved care, including new routes to NHS commissioners, budget holders, and innovative funding mechanisms. With senior support, identify target contacts and generate leads to develop and diversify Pathway's revenue streams and carry out planning to adapt to the external environment.
2. Grant Writing & Funding Applications
Lead and co-ordinate the development of high-quality grant applications and service business cases, working across Pathway's teams to gather evidence, articulate impact, and make compelling cases for support to NHS commissioners and Trusts, charitable foundations, and corporate partners.
3. Relationship Management
Build, manage and track relationships with NHS commissioners, system partners, clinical champions, corporate partners and funders through new and existing mechanisms. Represent Pathway externally, developing a deep understanding of commissioners' and funders’ needs, and propose ways Pathway can plan to meet them. Help staff, Fellows, and close partners to understand these needs and how Pathway may need to change in response.
4. Marketing & Communications
Work with the Communications Manager to develop promotional campaigns and marketing materials that increase Pathway's impact and externally generated income. Maintain a strong working knowledge of Pathway's care innovations and service models, and promote these in an NHS-appropriate style. Keep abreast of developments in the NHS to ensure Pathway's communications and marketing activities connect with current health service concerns.
About you - You need to have:
i. excellent oral and written communications skills including presentation skills
ii. experience of building trust, confidence and excellent working relationships with clients and partners
iii. experience of working within the health or health inclusion field preferably within NHS commissioning organisations or public health
iv. demonstrable knowledge of NHS commissioning structures and practices
v. passion for and a strong commitment to improve health outcomes for the most marginalised people in the UK
vi. the credibility to describe and promote care and service quality improvements developed by Pathway and practitioners across our networks
vii. knowledge and experience of marketing techniques and evidence of success in applying them to public sector organisations
viii. demonstrable experience of project and programme management
ix. ability to see the big picture and develop strategies that can be understood and taken forward by others in the team
x. demonstrable experience of working successfully within a team
xi. strong negotiating skills including evidence of securing ongoing revenue for projects or programmes
xii. a commitment to Pathway’s core values including a firm commitment to human rights-based approaches and eradicating unfair discrimination in all its forms
Ideally you will have:
i. experience of fundraising and grant writing
ii. experience of charity sector governance
iii. experience of working with central, regional and/or local government
Working at Pathway
Pathway’s offices are in London but with limited desk space. The postholder will be expected to split their time between the office and working from home with an expectation of at least two days a week in the office – precise arrangements to be agreed with the CEO.
Pathway is an equal opportunities employer and is committed to growing a diverse workforce. We will make any necessary adaptations for a disabled employee. Applications from people with lived experience of homelessness or other forms of social exclusion are particularly welcome.
Benefits
We are a friendly, committed group of people, who provide a positive and proactive working environment. We are a flexible employer and your working pattern can be agreed with your line manager.
Holiday entitlement: 30 days plus bank holidays
Pension: Pathway’s employees are automatically enrolled into the Nest Contributory pension scheme (which was set up by the Government). Contributions are made as follows:
· Full time salary £30,001 and above, employer contributes 3% and employee contributes 5%
Applicants are asked to apply with
• a CV, and
• a description (maximum 500 words) of how you’re suitable for the role
AI can be a helpful tool, but please do not submit entirely AI-generated CVs or personal statements. Your application and interview should give us an accurate and authentic picture of your own skills and experiences
Mindfulness and nature retreat centre needs a (mindful) Marketing & Comms Manager!
Salary is £38,025 pro rata for 3 or 4 days per week (22.5hrs to 30hrs pw, £22,815 - £30,420)
We need a skilled, creative, enthusiastic marketeer, with proven digital marketing experience, to take the Trust’s marketing and communications to the next level.
We are a registered charity caring for the historic Grade I-listed Sharpham House and Estate on the banks of the River Dart near to Totnes.
At the heart of the Sharpham Trust ethos is our desire to build a more mindful, compassionate and environmentally sustainable world. We connect over 3,000 people annually with nature and foster mindfulness and well-being through our programme of retreats, mindfulness courses, public events, outdoor learning and the arts.
In recent years the Trust has greatly expanded its activities, integrating and increasing the scope of our work. Our estate now embraces various retreat centres, operating all year round, together with online offers, serving a wide range of audiences and interests.
Our marketing and communications are founded upon a desire to build lasting authentic relationships with our participants and to expand the range and number of people we engage.
Over the last two years we have been reviewing our marketing and communications and increased the staffing resources dedicated to this area. We have worked with an external consultant and we are currently introducing a new Customer Relationship Management System (Zoho CRM), so that we are better able to understand our users and tailor our communications to be effective.
The Marketing and Communications Manager will line manage the Communications Officer and be supported by colleagues across the Trust who are responsible for: programming, finance, bookings, health and safety, property management, gardening and catering.
This is not a fully remote working role because we need the successful candidate to attend Sharpham at least part of each week so they can interact with colleagues.
All staff benefit from being part of the community at The Trust, an organisation which is working to create a more mindful, compassionate and sustainable world. Set in a beautiful landscape, with a warm and friendly team, a track record of success and an imaginative approach to the future, there can be few better environments to work in than at Sharpham.
About you
This is a role for someone who can see the bigger picture and is able to prioritise the best use of our resources by creating effective strategies to target, engage and develop specific audiences.
To do this you will need to be confident in the digital realm, with an understanding of proven digital marketing techniques and experience with using customer data to tailor marketing priorities.
You will need excellent communication skills and the ability to work on your own initiative, as part of a collaborative team.
Most of all you will have a passion for communicating with people and be able to manage multiple priorities and always achieve high standards.
We want to build a more mindful, compassionate and environmentally-sustainable world via our retreats, courses and events, outdoor learning & the arts



The client requests no contact from agencies or media sales.
About the role
As Supporter Care Officer, you'll play a key role in helping Life Cycle build lasting relationships with the people who make our work possible. You'll ensure every supporter, donor and funder has a positive, professional, and inspiring experience, while helping us grow the fundraising income that enables more people to experience the life-changing benefits of cycling.
This is a varied role where no two days are the same. You'll manage supporter communications, maintain our fundraising CRM, organise and improve supporter data, and help deliver fundraising campaigns and stewardship activities. You'll also gather stories, photographs and case studies from across our projects, turning them into engaging content that demonstrates our impact and inspires people to continue supporting our work.
Joining us at an exciting stage in our fundraising journey, you'll help develop new systems, shape how we engage with supporters, and contribute to building a thriving community of people who share our vision of a world where cycling transforms lives and the environment. Working closely with colleagues across fundraising, marketing and service delivery, you'll see first-hand the difference your work makes to the thousands of people who benefit from Life Cycle's charitable projects and services each year.
If you are organised, people-focused and passionate about making a difference, we’d love to hear from you.
About Life Cycle
We work with people of all ages, abilities and backgrounds at every stage of their cycling journey: From learning to ride, to building a career in the cycle industry.
We know that with the right support, anyone can benefit from bikes. We help thousands of people each year by providing:
We’re a charity that transforms lives and the environment through cycling



Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.
The Opportunity
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
Role overview
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.
The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities
Reporting and insights
Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
Support the development of benchmarking documents and trend analysis across accounts.
Prepare meeting notes and action logs following account meetings.
Moderator support
Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
Support the creation and maintenance of moderator handbooks and guidance documents.
Identify recurring learning themes and help coordinate quality assurance and development activity.
Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
Account administration
Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
Assist with meeting preparation, minute-taking and action tracking.
Ownership of rota administration and maintain awareness of moderator availability.
Coordinate internal documentation and process improvements.
Service development
Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
Support the creation of internal resources, templates and standard operating procedures.
Assist with projects aimed at enhancing moderator wellbeing, training, and development.
Shadow account management activities with opportunities for future progression within the agency.
Progression opportunities
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Please note that to be considered for this role, you must have at least 18 months' experience working directly for a charity/non profit, within the social media/communications team.
To apply, please use the "Apply Now" function on this advert. You will be asked to submit your CV, along with answers to the following questions:
- Do you have at least 18 months’ experience working directly for a charity/non profit, within the social media or communications team
- Please tell us which social media moderation tools and platforms you've worked on
- We'd love to know why you'd like this role, and why you'd be the best person for it
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join a Values-Led Charity Making a Difference
The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing – it provides a safe, supportive community where people can live independently with dignity and confidence.
We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development.
About the Role
Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment.
This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities.
Key Responsibilities
· Manage housing applications, allocations, viewings, sign-ups, and empty homes.
· Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability.
· Lead day-to-day estate management activities and property inspections.
· Monitor repairs, contractors, and compliance activities to ensure high standards are maintained.
· Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters.
· Maintain accurate records and support housing, health and safety, and compliance requirements.
· Organise resident events, engagement activities, and community initiatives.
· Build positive relationships with residents, families, contractors, local organisations, and partner agencies.
· Contribute to service improvements and support reporting for senior management and Trustees.
· Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided.
What We’re Looking For
We are seeking someone who:
· Has experience in housing, property, community, support, or customer-focused services.
· Enjoys working directly with older people and supporting independent living.
· Has excellent communication, organisational, and problem-solving skills.
· Can work independently while contributing positively to a small team.
· Demonstrates empathy, professionalism, and sound judgement.
· Is confident managing competing priorities and maintaining accurate records.
· Understands the importance of safeguarding, health and safety, and resident wellbeing.
Why Join Us?
At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.
Apply with your CV and covering letter which demonstrates how your skills , abilities and experience match the vacancy
The client requests no contact from agencies or media sales.