Communications volunteer volunteer volunteer roles in Stokenchurch, buckinghamshire

Help us transform the global tourism industry! We are a pioneering travel social enterprise seeking a Partnerships & Outreach Specialist to empower underrepresented voices and secure global ethical alliances.

About Us
We are innovators, not just traditional philanthropists. We believe true equality is achieved through financial empowerment and independent ownership. Yule Travel Group CIC operates a unique dual-impact framework: our flagship global tourism initiative, and our Inclusive Empowerment Hub.

Crucially, 100% of our organisation's retained surplus is legally asset-locked to fund global sustainable development, such as our flagship 'Made From The Mekong' project.

The Role Working closely with our Head of Marketing, you will be the driving force behind our partnership network. This role is highly dynamic, spanning three key impact channels:

1. Inclusive Ambassador Outreach: Crafting outreach campaigns to champion and recruit underrepresented voices (including disabled individuals, LGBTQ+ entrepreneurs, and widows). You will pitch our 'Ethical Empowerment Framework,' highlighting our financial protection and our commitment to helping participants achieve true financial independence and ownership.
    

2. Global Ethical Alliances: Helping to expand our network of over 200 global partners by identifying and pitching to organisations to secure equitable trade agreements that align with our social mission.
    

3. Social Enterprise Distribution (Made From The Mekong): Assisting our ground teams in Southeast Asia with B2B outreach, pitching our locally produced, upcycled river-plastic goods to ethical hotels and cruise providers to support the local circular economy.
    

Why Join Us? We respect that our volunteers are high-level professionals. By joining Yule Travel Group CIC, you gain:
 

• Strategic Autonomy: You won’t be handed a list of mundane tasks. You will be given a blank canvas to build and lead a high-impact partnership strategy across domestic and international markets.
   

• Double the Impact: Your work changes lives at home and abroad. You will empower UK individuals to achieve financial independence, while securing the contracts that fund education and environmental cleanup in Southeast Asia.
   

• Innovation-First Experience: Gain hands-on experience in a digital-first social enterprise utilizing cutting-edge tools.
   

• Ultimate Flexibility: We operate a 100% remote, asynchronous workspace. You complete your hours on your own schedule, from anywhere in the UK.
   

• A Prestige Portfolio Piece: Helping build the global partnership arm of a pioneering social enterprise is a uniquely powerful case study for any professional portfolio.

We're looking for a Stalls Assistant Manager to help us to deliver an engaging and diverse stalls area at our flagship event, ensuring that the stalls area is a valuable and enriching experience for stallholders and attendees.

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Ideal time commitment: approx. 5-10 hours per month; flexible. This is likely to increase on the approach to an event. 

Location: remote/ home based, in-person attendance at events is desirable

Supported/ supervised by: the Stalls Manager, also working closely with volunteers in the Events team

Bi Pride UK’s mission is to create spaces where people who experience attraction beyond gender can be freely visible and celebrate themselves and their identities. It’s not enough to be ‘welcome’ at Pride. We make up a very large proportion of the queer community – the 2021 Census actually shows we’re half of the community – and we deserve to be visible and celebrated in our own right.

There are many ways to make this happen, and we work in many ways to bring this change about:

• Outreach work with other Prides, LGBTQ+ organisations and bi organisations – our consultation work with local Prides, the UK Pride Organisers Network and local and national LGBTQ+ organisations works in a tailored way to make sure that bi inclusion is a top priority and is being done well

• Organising a high-profile annual Bi Pride event – from September 2019, Bi Pride UK made history with the largest ever gathering of bi people recorded. A performance stage, a panel stage, stall village, street food, and over 1,300 attendees. After going virtual with the BiFi Festival for 2020 due to Covid-19 and running a virtual Pride event in 2021, we came back in person in 2022 with a hybrid event, and have been running the event in this format ever since

• Building a strong online and virtual community – just as important as the rest of our work is making sure that people hear about it! People need to know what resources and spaces exist for them, and how they can connect with other people like them

The role:

The Events team at Bi Pride UK is one of the core operational teams within the charity. The team handles programming, production and execution of our events, including our annual flagship Bi Pride event, which holds the record for the largest Bi Pride event in the world. This role will sit within the Stalls sub-team, who are responsible for organising the stalls area within Bi Pride UK’s events; a space which hosts stalls from bi+ community groups, LGBTQ+ charities, small businesses and other fantastic organisations.

The Stalls Assistant Manager will support the Stalls Manager on the planning and delivery of the Stalls area at Bi Pride UK’s events. This role will work collaboratively with the other Stalls Assistant Managers, and support the “on-the-day” volunteers at our events.  The holder of this role will work to maximise engagement in the stalls area and ensure that the stalls area is a valuable and enriching experience for all involved.

Key tasks of this role will include: 

• Working closely with the Stalls Manager, as well as volunteers across the charity, to deliver a stalls area that meets the charity’s vision;

• Supporting the Stalls Manager to recruit a diverse range of stalls, contributing to assessments of each stall holder’s suitability/ reputational risk against the aims and objectives of Bi Pride UK;

• Overseeing the completion of stall holder contracts, receipt of invoices and other relevant documentation, including accurate record keeping and storage of such documents;

• Supporting the Stalls Manager to organise the logistics for the stalls area (including layout, arrival times and access to resources such as plug sockets, etc.);

• Assisting the smooth delivery of the stalls area at the event, including guiding on-the-day event volunteers to carry out their tasks; 

• Maintaining positive relationships and facilitating effective communication with prospective stall holders, confirmed stall holders, volunteers, the venue, and any other relevant stakeholders;

• Working with the Access & Inclusion team and the Accessibility Consultant to implement their recommendations and ensure the I Am Proud Stage meets a high standard of accessibility. 

Our team volunteers remotely from anywhere in the UK, with some travel required occasionally (primarily for our flagship Pride event in London in August). All reasonable expenses incurred are reimbursed, including travel, lunch at away days and other all day events, and some childcare costs if required. The successful candidate will be invited to fortnightly Events team meetings on Wednesday evening via conference call, in addition to Stalls sub-team meetings which will be scheduled in line with the team’s best availability. 

Volunteer specification:

• Interest and passion for tackling discrimination against and improving the visibility of people in the UK attracted to more than one gender;

• An understanding of the needs of people and communities in the UK attracted beyond gender;

• Commitment to the aims and objectives of Bi Pride UK;

• Experience of delivering stalls-based events (preferable but not essential);

• Understanding of organising event logistics (e.g. venue layout, timings, resources) and some awareness of relevant health and safety and risk management measures;

• Ability to handle documentation and accurate record keeping in a manner which adheres to confidentiality and GDPR requirements;

• Strong interpersonal skills and the ability to build effective working relationships with volunteers at all levels within the organisation, as well as with external contributors (for example, stall holders);

• Excellent IT skills (for example, Google Workspace applications);

• Excellent written and oral communication skills;

• Meticulous attention to detail;

• Strong team player, with the ability to self-motivate when working remotely;

• Availability on Saturday 29th August 2026 to support delivery of Bi Pride’s flagship event in London.

The position is open to anyone over the age of 18, who is based in the UK. We welcome applicants from all backgrounds, especially minority groups such as applicants of colour, trans and non-binary applicants and disabled and/ or neurodivergent applicants. Bi Pride UK is aware of the barriers that can be faced in gaining traditional work experience, particularly for global majority, disabled and/ or neurodivergent and trans people. We will give weight to this and encourage people when applying to consider caring responsibilities, including parenthood, volunteering, and other non-paid experiences and responsibilities when making their application.

Are you passionate about using your skills and expertise to help support and develop a UK-wide relationships and sex education charity?

Sexpression:UK provides high quality, comprehensive relationships and sex education workshops to young people between the ages of 11-18 in schools and youth groups. We operate across the UK through our unique network of affiliated branches and volunteers based at universities and students’ unions in 15 towns and cities.

You will have strong empathy with our mission to educate and empower young people to make individual, informed decisions about their bodies and their health. You will be committed to using your expertise to contribute to the future development of the charity and ensuring high quality governance of the organisation.

We are looking for a motivated individual with demonstrable experience in leadership or governance to join our board as Chair of Trustees.This is an exciting time to join our charity with the opportunity to contribute to a unique youth-led charity playing a leading role in some of today’s biggest issues.

Honorary Treasurer and Trustee
The Royal Air Forces Association
Remuneration: Volunteer Role (Reasonable Expenses Paid)
Time Commitment: Four meetings a year, plus attendance at Committees and annual strategy day. Trustees are also invited to attend our Annual Conference.
Term: An initial term of three years, which may be renewed by agreement.
Location: National – meetings are hybrid (in person, or on Teams) as travel and professional commitments require. HQ is in Leicester.

Who we are

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, dedicated casework to support individuals, sheltered housing for those who want to remain proudly independent and high quality childcare on RAF Stations for serving families. Safeguarding and respect are at the heart of everything we do.

We work together to make sure no one is ever left behind. We have a long and proud track record of supporting the RAF community, and helping people maintain independence, build resilience and stay connected to the RAF community.

About the role

The Council of the Association acts as its Board of Trustees. The role of Trustee is a rewarding and stimulating one, which places you at the heart of the Association. As a Trustee you shape the Association’s strategic direction and ensure we remain financially strong, well‑governed and able to deliver life‑changing support.

We are now seeking an Honorary Treasurer to join Council and provide expert guidance on financial strategy, risk management and stewardship. This is a vital role that helps safeguard the Association’s long‑term sustainability and ensures our resources are used responsibly and effectively in service of our mission.

We are seeking an individual who shares the values and ethos of the RAF Association and who brings:

• Strong financial expertise—ideally a qualified accountant or senior finance professional
• Experience in financial strategy, risk management, or audit
• Understanding of charity finance, SORP reporting and good governance principles
• The ability to communicate financial information clearly and constructively
• Sound judgement, independence of thought and the highest standards of integrity
• A collaborative, supportive approach to working with other Trustees and Executive leaders

This role suits someone who wants to use their financial acumen to make a positive and lasting difference to the RAF community.

Closing Date Wednesday 15 April 2026

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

The RAF Association is a Disability Confident Employer, please get in touch if you require any assistance with the application process.

No agencies please.

Sembeza Africa

We deliver Quality Physical Education using sports and Traditional African Games to empower Ugandan youth.

Executive Assistant for the CEO

We are looking for an Executive Assistant volunteer to support the CEO of Sembeza Africa. You will handle core administrative tasks, coordinate volunteer operations and contribute ideas for income generation. 
You are expected to:

• Manage the CEO’s calendar, meetings, communication and office workflow.
• Prepare documents, presentations, and materials for executive meetings and Board sessions.
• Organize approved travel plans and process related expenses.
• Keep accurate, confidential files for the CEO’s office.
• Generate practical ideas for fundraising and identify possible income streams.
• Draft initial proposals and pitch materials for donors or partners.
• Coordinate daily support for field volunteers, including logistics, transport stipends, credit allocation, and expense processing.
• Act as the main communication point for volunteer operational requests.

Skills and Qualifications

• At least one year of administrative or executive support experience.
• Ability to manage complex schedules and high-volume tasks.
• Strong communication skills.
• Confident with basic budget tracking and financial organization.
• High proficiency in Google Workspace.
• Ability to work independently and handle tasks with initiative.
• Commitment to Sembeza Africa’s mission.

Minimum Hours per Week:

4-6 hours per week

Duration:

6+ months

Volunteer Virtual Assistant (Operations Support)

We are looking for a reliable and organised Virtual Assistant to support the day-to-day operations of Animal Assisted Wellness CIC.

Responsibilities

• Respond to enquiries (email, website, social media)
• Track bookings and maintain simple systems
• Assist with scheduling and follow-ups
• Organise documents and support admin tasks

What We’re Looking For

• Strong organisation and attention to detail
• Good communication skills
• Reliable and proactive
• Comfortable with basic digital tools

 What You’ll Gain

• Hands-on experience in a growing CIC
• Flexible, remote working
• Opportunity to take ownership and support real impact

Commitment

• 3–5 hours per week (flexible, remote)

Help us transform how the world travels! We are a pioneering travel social enterprise using global holiday getaways to fund community-led development and environmental regeneration. We need a visionary Head of Marketing to lead our brand strategy, proving that every journey can make a real difference.

The Mission: Reshaping the Journey
The travel industry faces a significant 'economic leakage' problem. While billions are spent on global holidays, only a tiny fraction reaches the local communities hosting those journeys. Yule Travel Group CIC exists to change that narrative.

We operate a unique, dual-impact model:

• The Inclusive Empowerment Hub: Providing underrepresented UK individuals with the tools, mentorship, and ethical framework to build independent livelihoods as advocates for sustainable tourism.
   

• Global Impact Initiatives: Our retail arm that facilitates world-class international holidays for the public, where 100% of the retained surplus is legally locked to fund global development.
   

Your Role as the 'Head'
We are building a marketing department consisting of three people: You (The Strategic Lead), a Content Creator, and a Partnership Outreach Lead. We don’t need you to design daily social media posts; we need you to lead the overarching strategy and ensure both 'arms' of our mission are perfectly aligned.
 

• Brand Guardianship: Overseeing the distinct brand voices of our Empowerment Hub and our Retail Initiatives, ensuring they both communicate our 'Travel for Good' ethos with radical transparency.
   

• Team Leadership: Guiding and mentoring our volunteer content and partnership creators.
   

• Campaign Strategy: Designing high-level marketing campaigns that promote global holidays (from luxury escapes to family packages), which in turn fund our 'Four Pillars of Change.'
   

The Global Impact of Your Role
Your strategic leadership will be the funding engine for our global social projects. Because of our unique CIC structure, we rely on sustainable revenue from travel to fund our missions. The more journeys we facilitate and the more independent ambassadors we empower, the more surplus we legally safeguard to fund our initiatives.
 

By leading our marketing team, your impact acts as a massive multiplier. You will directly drive the success required to scale the 'Made From The Mekong' project. This initiative delivers digital literacy and English education to learners across off-grid villages in Laos, while simultaneously funding a circular economy that repurposes river plastic.
 

The Ideal Candidate
You do not need to be from the travel industry, but you must be a strategic thinker who understands how to build and protect a premium brand architecture.
 

• 3+ Years in Marketing Leadership: Proven experience in strategy, brand management, or campaign direction.
   

• Audience Fluency: You know how to pitch an empowerment opportunity to a professional, and how to promote a world-class holiday to a consumer.
   

• The 'Anti-Greenwashing' Guardian: You have a strict ethical compass and know how to market social impact with dignity and facts.
   

• An Innovation Mindset: You want to come in at the ground floor of a dynamic social enterprise, move fast, and prove that the travel industry can be a powerful force for good.
   

Role Logistics: This is a fully remote, flexible volunteer role (4-6 hours/week). You will be managing other volunteers, not paid employees.

Role description

The Open Spaces Society, Britain's oldest conservation body, needs additional trustees to broaden our reach.If you are keen to develop strategy and policy for creating, defending, and maintaining commons, greens, and paths, and to develop new approaches to make open spaces available to all, this role is for you. 

Trustees may be co-opted by the present board, but are expected to offer themselves for election by the membership at the first available opportunity.

Working collectively, trustees have three main responsibilities. These are to:

1 set a direction for the society,

2 ensure the society’s plans are carried out appropriately,

3 ensure the society meets its legal responsibilities.

The duties of a trustee are to:

4 ensure the society complies with its articles of association, charity law, company law and any other relevant legislation or regulations,

5 ensure that the society pursues its objects as defined in its articles of association,

6 ensure that the society directs its resources exclusively towards its objects,

7 in association with the general secretary, ensure that the organisation is adequately staffed, and that the staff and volunteers have appropriate support and resources to pursue organisational goals,

8 contribute actively to the board’s role of developing strategy, setting overall policy, defining goals, setting targets and evaluating performance against agreed targets,

9 safeguard the reputation and values of the society,

10 ensure effective and efficient administration and financial stability, 1

1 appoint the general secretary and monitor her performance,

12 act in the best interests of the society at all times.

Person specification

• Commitment to the society’s mission

• Understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship

• Willingness to devote the necessary time and effort

• Strategic vision

• Objective and insightful judgement

• Ability to work effectively as a member of a team

• Adherence to Nolan’s seven principles of public life (selflessness, integrity, objectivity, accountability, openness, honesty, and leadership).

The VP's role is to aid the president with all of their responsibilities in overseeing the chapter. VP might help run the chapter and become responsible for some activities. Helping to coordinate their committee to ensure that all of the needs of the charity are met and the law, constitution and handbook are not broken.

This role is important in order to have a smooth running chapter, so that the magic of our visits are at their full potential! We are searching for a enthusiastic and hard working volunteer to support the President in Newcastle!

Council Member and Trustee (Legal and Regulatory)
The Royal Air Forces Association
Remuneration: Volunteer Role (Reasonable Expenses Paid)
Time Commitment: Four meetings a year, plus attendance at Committees and annual strategy day. Trustees are also invited to attend our Annual Conference.
Term: An initial term of three years, which may be renewed by agreement.
Location: National – meetings are hybrid (in person, or on Teams) as travel and professional commitments require. HQ is in Leicester.

Who we are

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, dedicated casework to support individuals, sheltered housing for those who want to remain proudly independent and high quality childcare on RAF Stations for serving families. Safeguarding and respect are at the heart of everything we do.

We work together to make sure no one is ever left behind. We have a long and proud track record of supporting the RAF community, and helping people maintain independence, build resilience and stay connected to the RAF community.

About the role

As a member of the Association’s Council—our Board of Trustees—you will play a central role in shaping the organisation’s strategic direction and ensuring we continue to provide high‑impact support across the RAF community.

We are seeking to appoint a new Trustee to act as our Lead Trustee for Legal and Regulatory. You will play a crucial role in providing strategic guidance and oversight, working closely with Council, the Senior Management Team and our staff to ensure that the Association continues to uphold the highest standards of governance and regulatory compliance.

Alongside an appreciation of good governance, we are seeking an individual with:

• A strong track record in charity, housing, or regulatory law
• A clear understanding of charity governance requirements
• The confidence and credibility to provide strategic guidance and constructive challenge
• Personal integrity, sound judgement, and a commitment to robust governance
• Excellent communication skills and the ability to build positive, collaborative relationships
• A leadership style that reflects empathy, accountability and the values of the Association which underpin all that we do.

Closing date: Wednesday 15 April 2026
We reserve the right to close this opportunity early so please do not delay in applying as we’d love to hear from you.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

The RAF Association is a Disability Confident Employer, please get in touch if you require any assistance with the application process.

No agencies please.

Obuyisi bw’Omu Initiative empowers underserved communities in Uganda—particularly women, youth, and children—through grassroots action, advocacy, and partnerships. It addresses key challenges including limited mental health support, poor water and sanitation, barriers to quality education, and the impacts of climate change. Programs create safe spaces for mental health awareness, improve clean water access and hygiene, and provide educational resources and mentorship to promote inclusive learning. Climate action efforts involve tree planting, conservation, and sustainable practices. By fostering community ownership and engaging volunteers, Obuyisi bw’Omu drives practical, sustainable solutions that enhance well-being and resilience for lasting positive change.

As a Fundraising Specialist you will be in charge of the following tasks :

Fundraising Strategy Development:
· Collaborate with the team to understand our core programs, budget needs, and funding gaps.
· Research and help develop a comprehensive fundraising plan that identifies the most promising income streams (grants, corporate sponsorships, individual donations, online campaigns).

Grant Research & Writing:
· Proactively research and identify grant opportunities from foundations, trusts, and bilateral/multilateral agencies whose priorities align with our mission in mental health, WASH (Water, Sanitation, and Hygiene), climate action, and girls' education in Uganda.
· Draft compelling grant proposals, letters of inquiry, and concept notes, working with the team to gather necessary data and impact stories.
· Help manage a grants calendar to track deadlines and reporting requirements.

Individual Giving & Crowdfunding:
· Support the development and launch of online crowdfunding campaigns.
· Help brainstorm and implement creative ways to engage and grow a base of individual monthly donors.
· Assist in drafting compelling fundraising appeals (e.g., for email newsletters, social media) in collaboration with the Communications and Digital Marketing volunteers.

Partnership Development:
· Research and help build a pipeline of potential corporate partners, foundations, and philanthropic networks.
· Assist in drafting sponsorship packages and partnership proposals that offer clear value to potential supporters.

Donor Communication & Stewardship:
· Help create materials to thank and update donors on the impact of their contributions (e.g., impact reports, thank-you emails).
· Support efforts to create and maintain strong, long-term relationships with funders.

Minimum Hours per Week:

10+ hours per week

Duration:

3-5 months

Obuyisi bw'Omu Initiative (Uganda)

We empower Ugandan communities with mental health, WASH, education, and climate resilience initiatives.

Fundraising Specialist

· Fundraising Strategy Development:
· Collaborate with the team to understand our core programs, budget needs, and funding gaps.
· Research and help develop a comprehensive fundraising plan that identifies the most promising income streams (grants, corporate sponsorships, individual donations, online campaigns).
· Grant Research & Writing:
· Proactively research and identify grant opportunities from foundations, trusts, and bilateral/multilateral agencies whose priorities align with our mission in mental health, WASH (Water, Sanitation, and Hygiene), climate action, and girls' education in Uganda.
· Draft compelling grant proposals, letters of inquiry, and concept notes, working with the team to gather necessary data and impact stories.
· Help manage a grants calendar to track deadlines and reporting requirements.
· Individual Giving & Crowdfunding:
· Support the development and launch of online crowdfunding campaigns.
· Help brainstorm and implement creative ways to engage and grow a base of individual monthly donors.
· Assist in drafting compelling fundraising appeals (e.g., for email newsletters, social media) in collaboration with the Communications and Digital Marketing volunteers.
· Partnership Development:
· Research and help build a pipeline of potential corporate partners, foundations, and philanthropic networks.
· Assist in drafting sponsorship packages and partnership proposals that offer clear value to potential supporters.
· Donor Communication & Stewardship:
· Help create materials to thank and update donors on the impact of their contributions (e.g., impact reports, thank-you emails).
· Support efforts to create and maintain strong, long-term relationships with funders.

Minimum Hours per Week:

10+ hours per week

Duration:

3-5 months

Location: Remote / Hybrid (UK-based)
Type: Freelance / Contract – Flexible hours
Revenue Share: 70% to Solicitor / 30% to Guardian Light Enterprises LTD

About Guardian Light Enterprises LTD

At Guardian Light Enterprises LTD, we are more than a social enterprise — we are a beacon of hope for children, teenagers, and single-parent families facing homelessness, abuse, and hardship.

Our mission is to empower and protect the most vulnerable, giving them the tools, legal support, and guidance they need to build brighter futures. Every session you deliver as a solicitor doesn’t just provide legal advice — it gives someone dignity, hope, and a chance to reclaim their life.

Role Purpose

We are seeking compassionate and dedicated freelance solicitors to provide expert legal guidance to our beneficiaries. This role is flexible, allowing you to use your legal expertise to make a tangible difference in the lives of children, teenagers, and single-parent families who urgently need your support.

You will:

• Offer legal advice on family law, employment rights, housing, or other related areas

• Guide clients through complex legal processes with clarity and empathy

• Provide practical, actionable advice that empowers clients to take control of their lives

• Collaborate with GLF staff and volunteers to ensure clients are supported holistically

Hours & Commitment

• Recommended: 6–12 hours per month at the early stage

• Sessions can be scheduled flexibly to suit your availability and client needs

• Each session revenue split: 70% to you, 30% reinvested into GLF programs

Compensation & Payment

• Paid per session based on agreed client engagement

• Revenue sharing model ensures fair and transparent payment

• Payment schedule: monthly for simplicity, with detailed statements provided

• Additional incentives: high-performing solicitors may be offered Board Member or Advisory Board roles

Skills & Experience

• Qualified solicitor in the UK, practising in relevant areas (family law, housing, employment, or youth-focused law)

• Strong empathy, patience, and communication skills

• Comfortable working remotely and in collaboration with a mission-driven team

• Passion for social justice, children’s rights, and supporting vulnerable communities

Policies & Safeguarding

• DBS check required (Enhanced, £12.50 volunteer rate)

• Commitment to safeguarding children and vulnerable adults

• Adherence to GLF Confidentiality, Data Protection, and Equality policies

Benefits

• Directly impact the lives of vulnerable children, teens, and families

• Flexible working hours to suit your schedule

• Opportunities for professional growth, networking, and community recognition

• Invitation to join our Advisory Board or Board of Directors as the enterprise scales

• Being part of a mission that transforms lives — where every hour you give makes a tangible difference

• Public recognition on GLF communications, website, and reports

Ideal Candidate Profile

You are someone who:

• Believes that legal guidance is a lifeline for those who have nowhere else to turn

• Feels fulfilled by using your expertise to create social impact

• Is proactive, compassionate, and able to work independently

• Wants to be part of a groundbreaking social enterprise at the startup stage

• Values ethical work, transparency, and accountability

Volunteer Opportunity: Customer Service Manager

Are you an experienced communicator with a passion for delivering excellent service and leading teams? We’re looking for a Volunteer Customer Service Manager to oversee our customer support function and ensure a high-quality experience for everyone we engage with.

Role Overview:
As a Customer Service Manager, you will lead and support a team of customer service volunteers, ensuring enquiries are handled efficiently and professionally. You’ll play a key role in shaping processes, improving service standards, and creating a positive experience for all users.

Key Responsibilities:

• Manage and support a team of Customer Service Agents

• Oversee day-to-day handling of enquiries across email, phone, and social media

• Develop and improve customer service processes and guidelines

• Monitor performance and provide feedback, training, and support to the team

• Handle more complex or escalated enquiries and complaints

• Ensure accurate record-keeping and reporting of interactions

• Identify trends and suggest improvements to enhance customer experience

What We’re Looking For:

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Experience in customer service or support roles (preferred)

• Problem-solving mindset and ability to handle challenging situations

• Good organisational and time management skills

• Confidence using digital tools and communication platforms

• Proactive, reliable, and solution-focused approach

What You’ll Gain:

• Leadership experience in managing a customer service function

• Opportunity to develop coaching, training, and management skills

• Enhanced CV with hands-on management experience

• Insight into customer experience strategy and operations

• A chance to make a meaningful impact on how people engage with our organisation

Time Commitment:
Flexible, with regular weekly involvement and additional time as needed.

Location:
REMOTE - UK ONLY

Lead the way in delivering a welcoming, efficient, and high-quality service experience.