Community And Events Team Administrator Jobs in Westminster, Greater London

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. For many it is a huge concern as to whether they will be able to return to their current occupation or employer or whether they will ever be able to work or volunteer again following their spinal cord injury.

Back Up’s vocation service aims to be the leader in supporting people with spinal cord injury to return to work and our Vocation Coordinators are the main point of contact to help service users reach their vocational goals. They work in partnership with spinal units and other stakeholders such as employers to raise aspirations, coordinating activities such as our Skills for Work courses and Careers Fair, as well as providing telephone support to service users.

You’ll be a confident communicator with excellent organisational skills in person, in writing and on the telephone. You’ll enjoy planning and delivering work to see projects through; be that independently or as part of a wider team.

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services on vocation and services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Job title: Grants Manager 

Responsible to: Senior Grants Manager

Line Management: None currently

Location: Central London. We offer flexible and hybrid working but office-based work will be essential on a regular basis.

Salary: £43,000 per annum 

Benefits: includes 25 days holiday (plus bank and public holidays) with length of service increments, contributory pension scheme, flexible working options, enhanced staff wellbeing package.

Main purpose of role: To manage the day-to-day running of our grant programmes to organisations and support the practical implementation of any new grant programmes from application process through to due diligence and record maintenance.

Main duties and responsibilities:  

Grant management 

• Act as the first point of contact for grants to organisations.
• Manage a portfolio of organisational grants that deliver our theory of change outcomes.
• Provide full grant management of our organisational grants, including: preparing grant deeds, keeping track of payments and reporting requirements, distilling learning, to grant renewal considerations.
• Organise and conduct regular meetings with funded organisations to learn alongside organisations and see the work in action.
• Implement grant making processes that reflect best practice and encourage learning through our grant making. 
• Keep up-to-date with changes and developments in the external environment and work with colleagues to reflect this in strategy and practice.

Grant programme development 

• Undertaking scoping and research for new grant programmes, and developing practical knowledge about new programme areas as required.
• Providing project management support for new grant programmes alongside the Senior Grants Manager.
• Taking a lead on the negotiation of new grant agreements.
• Managing the day-to-day processes required by any new grant programme from concept through to advertising the fund, assessing grant applications, due diligence, writing recommendation papers to trustees, to awarding funding and gathering and sharing learning.

Other activities  

• Working with the Impact team to develop our monitoring and evaluation capabilities with funded organisations.
• Working with the Partnerships and Participation Manager and Policy and Best Practice Manager to ensure that our grant making processes are informed by the key stakeholders. 
• Working with our fundraising and communication team to ensure we are communicating effectively with supporters about our work.

This is not an exhaustive description of the job. Aspects will change over time and the job holder is expected to contribute to its development and progression. 

Person Specification 

Experience 

• Grant management.
• Monitoring and evaluation. 
• Liaising with a range of stakeholders.
• Knowledge and understanding of the range of situations facing people experiencing homelessness.

Skills and abilities

Essential:

• Experience of managing multiple projects with competing priorities. 
• Can demonstrate strong analytical skills to be able to interpret information and data.
• Experience of maintaining confidentiality in line with current GDPR legislation and company policy and procedures.

For more information on this role, please see the application pack attached. 

How to apply 

If you would like to join the St Martin-in-the-Fields Charity team as Grants Manager, please provide the following via our online jobs board:

• A current comprehensive CV (no longer than two A4 pages) outlining your key achievements in previous and current roles with details of two referees (who will not be contacted without your prior consent)
• A covering statement (no longer than two A4 pages) supporting how you believe your skills and experience match the requirements of the job description and role specification

Closing date:  Sunday 30th June 2024, 23.59pm

Interviews will be held in person at St Martin-in-the-Fields in the week beginning 15 July 2024. 

Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As a Project Coordinator you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.

We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.

If you're passionate, self-motivated, and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say:
"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role, and hear from our Chief Executive about our charity's ambitions.

Person specification

We are looking for someone who:

* Has a passion for our cause.
* Is fully committed to equality, diversity, and inclusion.
* Is self-motivated.
* Has excellent attention to detail.
* Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
* Has a flair for developing great relationships, particularly with schools and colleges.
* Is proactive and tenacious, able to seek out new opportunities and remain resilient.
* Is creative and likes coming up with new ideas.
* Is ambitious for themselves and for the charity.
* Has high computer literacy.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across the UK face today.

Who we are

Arts for Dementia is a small charity but a leader in our field. We work with artists, galleries, museums and community spaces to offer inspiring arts programmes for people in the early stages of dementia and their companions. We train facilitators from around the country in early stage dementia awareness and how to deliver effective arts-based activities for people living with dementia.  We also raise awareness of the value of the arts for people affected by dementia through our advocacy work.

Our values

Creative; Inclusive; Collaborative; Empowering; Inspiring

Key responsibilities

Working with and supporting the Programmes and Communications Manager, alongside the Charity Administrator, to deliver creative programmes for people affected by dementia, including:

· Community research, specifically identifying potential partners and referrers for our creative programmes, including older adults organisations, arts organisations, NHS and memory services and community centres

· Community outreach and development, including contacting, building relationships and working with potential partners and referrers, with a key focus on improving the diversity of our network and participants

· Recruitment of workshop participants, particularly identifying key referrers and those working with people with dementia, visiting relevant organisations to raise awareness and share information, and gathering contact details of potential participants

· Participant communication and relationship-building, including reminding participants with dementia and family carers of upcoming sessions, being main point of contact for some programmes

· Co-ordinating creative programmes, including working with host organisations, artists and volunteers to set up the space, welcome participants, support them throughout the session, and ensure their enjoyment and safety

· Assisting at and eventually delivering our training to artists and learning teams from cultural organisations

· Supporting the work of the wider organisation, including our weekly online Art Wednesday sessions, events, exhibitions, fundraising events etc, as needed

· Assisting the Programmes and Communications Manager with volunteer and artist management as needed

Skills, knowledge and experience

Essential

· Excellent networking and relationship-building skills

· Excellent written and verbal communication skills

· Highly organised with excellent time-management

· Experience of community outreach/development

· Experience hosting groups; warm and personable demeanour

· Engaging and enthusiastic when speaking about our work

· Ability to work reliably and independently, including problem solving

· Ability to work flexibly, responding to the changing demands and needs of a small, busy organisation

· Flexible to work some evenings and occasional weekends as needed

· Experience of working remotely

Desirable 

· Experience of customer service 

· Experience with a CRM 

· Experience of the charity sector 

· Understanding of dementia

· Interest in the arts 

We are keen to have a diverse and inclusive team, and welcome applications from minoritised groups. 

Black-and-Racialised groups face many challenges that inhibit their ability to thrive and deliver quality services that meet the needs of their users. These challenges include lack of core sustainable funding and limiting the capacity and financial/governance skills. We are seeking an experienced Deputy Finance Director who will play a pivotal role in establishing a Finance Centre of Excellence - providing infrastructural and financial management support to Black and Minoritised community-led organisations in 8 London boroughs. The Centre of Excellence will focus on increasing groups’ financial literacy, confidence, skills, resilience and will include:

• Bespoke financial management capacity-building support, including compliance with statutory/funder requirements; and support with operational/strategic management and planning resources.

• Support will also include financial health checks, finance strategy development, risk.

• Identification and management, budgeting, statutory/funder compliance training, employer responsibilities training, governance training, budget for funding bids, and annual report.

• Devote significant time to outward-facing activities dedicated to supporting frontline Black and racialised grassroots community groups.

• Development of online learning tools and platforms to cascade the learning and providing 1-to-1 coaching sessions for Senior managers and Trustees.

The Deputy Finance Director will report to and work closely with the Chief Financial officer and will also contribute to Ubele’s overall financial strategy and supporting financial operations within our central hub.

We are looking for a People Operations Manager to join the National Theatre People Team.

The purpose of the role

The People Operations Manager will lead and manage the People Operations function and be responsible for the design, improvement and delivery of all people processes and experiences including transactional HR processes, on-boarding.  A key part of the role is the continued development and delivery of HR functionality of NT People, the NT’s workforce system.  You will ensure a high level of customer service and work closely with the Payroll Team.

You will also lead on data and reporting both internally and externally.  You will develop the provision of accessible and understandable HR related data to the People team and wider organisation.

The successful candidate will have the following: 

• CIPD Level 5 Diploma qualification or equivalent experience.

• Experience of using data to inform decision making and produce reports.

• Experience of planning using organisational and project management skills with the ability to work under pressure and manage time and resources effectively.

• Experience of communicating key messages verbally and in a range of written form.

• Experience of managing an HR management system, including diagnostics and problem solving arising issues.

• Experience of working in a management or supervisory role with responsibility for people operations.

If that sounds like you, this may be the role for you!

Working with us will give you...

• Complimentary staff tickets for shows and NT Talks and Events, subject to availability and policy.

• Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)

• Access to interest-free season ticket loan and Cyclescheme partnership

• Pension schemes with Legal & General and NEST

• Sabbatical option, subject to agreement and policy

• Generous sick pay

• Family-friendly employer with supporting policies

• Hybrid and flexible working, subject to agreement and policy

• Training and Development Programme via e-learning platform, and specialist in-person training relating to role.

• On-site Occupational Health and welfare support

• Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.

• On-site staff canteen and bar

• Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network

• The NT is also a member of Parents and Carers in the Performing Arts (PiPA)

Please note 

The closing date for the receipt of a completed application isMonday 10th June 2024 at 12 noon.

We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.

This is a new role created to assist the small but growing team at SKT with our primary goal of engaging and mobilising residents in the neighbourhood we serve, numbering around 7500 people. SKT will assume management of community and event spaces at the heart of the neighbourhood this year and we are preparing service providers to make room for community voice in shaping local services. Involving residents in shaping their future is central to our purpose, whether by ensuring local assets and amenities work for them, or by influencing service delivery. This makes the Community Engagement Coordinator role an exciting and important addition to the team.

Main Tasks: 

Volunteer Recruitment, Training and Coordination  

• Recruit and maintain a team of twenty active volunteers from the local community to assist in community building initiatives.

• Develop and deliver a volunteer programme to engage the South Kilburn community which will likely include, but not limited to: 

• Community research and consultation 

• Public space improvements (greening, activation etc)

• Promoting community cohesion through events 

• Train volunteers in peer-engagement and consultation practice, 

• Induct and supervise skilled volunteers, as necessary. 

Community Cohesion and Wellbeing 

• Encourage and inspire volunteers to work as a team, take ownership of each activity, and to celebrate collective successes,

• Involve volunteers in planning and delivering community projects and events. 

Resident Voice 

•  Collaborate with the Community Engagement, Partnership and Marketing Manager to develop and deliver a consultation plan to better understand residents’ needs and priorities,

• Conduct outreach in the community with trained volunteers, including door-to-door canvassing, satisfaction surveys, pop-up stalls etc.

• Collect and systematically analyse information gathered through outreach and community consultation.

Widening Participation 

• Increase rates of community participation, belonging and pride across all segments of the community in South Kilburn. 

• Use creative methods to increase engagement with decision making from all sections of our diverse community.

• Contribute to a new system of representative community governance, enabling the resident body to speak with one voice,

• With partners, support the coordination of community events in South Kilburn.

Empowerment and Progression 

• Maintain continued awareness of local opportunities and train volunteers to disseminate accurate information and signposting, 

• Seek opportunities for volunteer progression including supporting those looking to do so in to work and work-placements with local businesses.

Partnerships and information sharing 

• Maintain relationships with a wide range of stakeholders including partner charities, volunteers, Brent Council officers and community members, 

• Work with the Communications and Engagement officer to disseminate useful information to residents. 

 Other 

• Be an ambassador for SKT and ensure our values of joy, collaboration and inclusion are upheld by the volunteer team. 

• Be responsible for organising team building days and social events for SKT staff, volunteers, and Trustees. 

• As we are a small but growing team, the Community Coordinator is expected to participate in team actions, mobilising through outreach and events to increase our collective impact for the community.

This job description does not constitute a 'term and condition of employment'. It is provided only as a guide to assist the employee in the performance of their job and may be varied from time to time.

Person Specification 

Essential Qualities: 

• Approachable and personable, 

• Organised,

• A good facilitator and convenor, 

• Passionate about people and social justice, 

• High level of empathy, an understanding of regeneration, and experience of supporting and involving communities experiencing stress.

• Committed to the principles of equal opportunities and diversity.  

Essential Skills and Knowledge: 

• Demonstrable ability to plan and manage own workload, 

• Experience in leading and motivating teams, 

• Excellent verbal communication and active listening, 

• Persuasive, credible and determined, 

• Can demonstrate initiative.

Desirable: 

• Spoken Arabic, Somalian, Eritrean, Bengali (Sylheti), French, Portuguese or other widely spoken minority language in South Kilburn,

• Knowledge of community organising techniques and methodology.

*’Flexible working’ means this role could suit someone wanting to work 9am to 5pm or 10am -6pm three days a week or shorter hours over more days to fit around childcare commitments, for example. 

Do you thrive in a fast-paced environment where you can wear many hats? Are you passionate about supporting older people and those in need?

We are seeking a highly organised and motivated Operations Support Officer to join our team at MRS Independent Living. 

About the role

In this varied and rewarding role, you will provide vital administrative, financial, and operational support across a range of our services that enable older people and those living with disabilities and mental health challenges to stay independent, active and connected to their communities. 

Your day-to-day tasks will include:

• Administration: You'll be integral to delivery of our handyperson service, exercise programmes for older people and decluttering service, managing enquiries, referrals, bookings, invoices and payments.

• Project Support: You'll help support our community projects, supervising activities where needed, assisting with admin and data collection, and being a point of contact for new and existing volunteers. 

• General Operations: You'll wear many hats, supporting senior staff with HR, training, communications, IT, health & safety, and providing a friendly face. 

We are looking for someone who:

• Has empathy and can communicate effectively with a diverse range of service users, including older adults, those with disabilities, and those facing mental health challenges.

• Is a whiz with administration, has a keen eye for detail, and can work comfortably and effectively across multiple projects.

• Is confident using (or comfortable learning to use) a range of software and collaborative platforms (e.g. Google Workspace, Trello, Airtable) and accounts management software (ideally QuickBooks). 

• Has a warm, friendly personality and a proactive attitude, eager to contribute ideas and support colleagues.

• Is a team player who can adapt to changing priorities and a fast-paced environment.

It will be a bonus if you have:

• Experience working with third sector (community and voluntary) organisations.

• Experience as a volunteer or supporting volunteers.

• Familiarity with social media platforms like Twitter and WhatsApp.

• An interest in learning more about charity functions like fundraising and community development, and charity/social enterprise management in general. 

We welcome and encourage applications from people from all backgrounds, particularly those connected to the diverse communities represented in North East London.

At Bexley Voluntary Service Council (BVSC), you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.

We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.

We are looking for a dynamic individual to take on the day-to-day running of the Digital Champions project and network. Digital Champions are volunteers who inspire and motivate others to get online, while encouraging and supporting them to develop their digital skills and confidence. As the project continues to evolve, there will be an increased focus on Digital Champions placed in local health care settings across the borough. Digital Champions will operate at local community venues including Community Pharmacies, Phlebotomy clinics, and at community events, with a strong focus on NHS App promotion to Bexley residents. This is an opportunity to be at the centre of an exciting, innovative partnership project, working closely with the statutory and voluntary sector partners in taking the scheme into a new phase of development. If you are an individual passionate about community development and ensuring that digital inclusion remains an important part of the agenda in Bexley, we would love to hear from you.

Key Duties:

• To be the first point of contact for the existing network of Digital Champions in the borough, and support organisations to recruit, onboard and manage new Digital Champions.
• To directly manage a pool of Digital Champions under BVSC and lead on recruitment, onboarding, and training.
• To organise regular online and face-to-face meetings for Digital Champions.
• To develop and implement a communications plan that raises awareness of the Digital Champions Network in Bexley and of the challenges and opportunities digital inclusion presents.
• To explore new opportunities with partners and the sector more broadly in a way that aims to expand the digital champions project and create a more digitally inclusive culture for Bexley residents.
• To organise regular events, training and information sessions for Digital Champions based on needs.
• To collect data and write reports on the project for presentation to partnership committees and health and wellbeing boards.
• To represent Bexley Digital Champions at London-wide and national forums and conferences.
• Attend staff meetings, supervision and training as required.
• Identify, report, and monitor any safeguarding concerns in accordance with the latest local procedures relating to the appropriate service.
• To comply with, and share responsibility for ensuring the implementation of, BVSC policies and procedures and key legislation such as GDPR and Safeguarding.
• Undertake any other duties that may reasonably be assigned from time-to-time including travel throughout the borough to attend events, answer phone enquiries, occasionally on evenings/weekends, meet with volunteers and organisations.
• To support the Volunteer Centre on an adhoc basis with events, phone line queries and other general activities.

These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services. 

Please note that the base for this role is Engine House, Bexley, and will involve regular travel throughout the London Borough of Bexley.

Person Specification

Essential:

Experience of working in a person-centred way in charity, health, or care services

Committed to improving lives and communities

Excellent interpersonal skills with experience of working with people from diverse backgrounds.

Experience of working within a framework of confidentiality and with access to sensitive personal data

Excellent IT skills including previous use of Microsoft Office and CRM database systems

Experience of demonstrating impact and user outcomes

A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines

Ability to develop and maintain relationships with professionals and voluntary sector providers across the borough

Enthusiasm, flexibility and a positive ‘can do’ attitude

Must have access to own transport (car, motorbike, bicycle) and able to travel efficiently across the borough

Desirable

Existing knowledge of local voluntary services and resources

Experience of providing volunteer management and support

An understanding of health inequalities at a local, London-wide, and national level

An understanding of Health and Social Care Services

An understanding of volunteering policies and procedures

Organisational values, who have the right experience and skills for the role

This position will be subject to satisfactory references and DBS check.

We have an exciting opportunity for a Facilities Assistant to join our team, based in London. You will be working on a full-time permanent basis (37.5 hours per week). In return, will receive a competitive salary of £27,959.36 per annum

About us: 

St Luke’s is an established and award-winning charity providing services, community events and projects in the vibrant Old Street area of south Islington.  At the heart of what we do is a large modern community centre that welcomes thousands of visits each year.

The Facilities Assistant role:

As our Facilities Assistant, you will be responsible for the presentation of the premises and the day-to-day compliance with health and safety related to this role. You will assist the Facilities Team with keeping the building and facilities maintained effectively and co-ordinate casual staff and volunteers in the absence of Facilities Co-ordinator.

Hours: Monday to Sunday contract. Full-time 37.5 hours per week, regular evening and weekend work will be required to cover business needs.

Responsibilities of our Facilities Assistant:

• With the team, deliver the daily, weekly, monthly facilities duties, including cleaning and to make sure that St Luke’s is well presented for visitors
• Support the Facilities Co-ordinator with overseeing the cleaning contracts and make sure that the contractors fulfil their obligations
• To cover the reception service as needed or in absence of the Reception team and to provided outstanding customer service at all times
• To help source and oversee facilities’ contractors to provide general maintenance and make repairs when this cannot be undertaken by you and/or your team
• Support the Facilities Team, to ensure that St Luke’s is compliant with all fire regulations, and in particular carry out regular fire risk assessments
• To ensure that St Luke’s complies with health and safety requirements, general health and safety for all users and staff in the Centre
• With the Facilities Team, to be responsible for the security of the building and its contents
• With the Reception and Facilities Team, be the point of contact for all visitors, staff and tenants
• With the Reception team, help to coordinate all room users’ requirements for St Luke’s activities and events
• Assist with maintaining St Luke’s garden areas and Edible Yard
• To attend meetings and training as required
• As part of the Facilities Team, to ensure all cleaning tasks are completed in a timely and effective manner
• To comply with the Charity’s policies – including Diversity and Equal Opportunities, Fire, Health and Safety, Safeguarding Children and Vulnerable Adults
• To carry out any other duties within the scope, spirit and purpose of St Luke’s, as requested by the Facilities and Reception Manager. This would include, covering the reception during lunch breaks or as needed

Essential Skills, Experience & Abilities we are looking for in our ideal Facilities Assistant:

• A background in or experience of overseeing or working in a Facilities Team or an operational environment
• Understanding of overseeing building maintenance contractors
• An understanding of overseeing minor repairs and maintenance, controlling heating, ventilation and other mechanical systems, with a willingness and ability to learn on the job 
• An understanding of building related health and safety, and willing to learn and do training in this area
• Experience of providing excellent customer service
• Good written and verbal communication skills, and the ability to communicate confidently and effectively
• A hands-on individual and flexible with regard to tasks including cleaning, light maintenance and room presentation
• IT literate
• Able to work independently and demonstrate initiatives in improving facilities’ systems
• Prioritisation and planning skills
• A flexible approach to working days and hours when necessary

Closing Date: 21st June 2024

If you feel you have the skills and experience to join us as our Facilities Assistant, then please click apply today! We’d love to hear from you.

We reserve the right to close this advert before the closing deadline if a sufficient number of applications have been received.

You will join a small team of housekeepers working mainly at our Community/Justice/ Counselling services. Well-managed spaces make our buildings great places to be ensuring they are efficient, secure and pleasant environments. You will work with the Soft Facilitates Manager to carry out planned cleaning duties from a schedule of works. You will also need to build in capacity for reactive cleaning as required. 

A key part of the role will be to work with project managers and the Soft Facilities Manager to ensure solid housekeeping provision. You will ensure the efforts of you provide a high level of cleanliness, and cleaning complies with health and safety standards too.

You will have a usual place of work at either Katherine Price Hughes House, Highbury or Wincott Street, Lambeth as we have two Housekeeping roles available, but be required to work flexibly across the property portfolio if business needs demand this. You will facilitate end of licence/tenancy cleaning preparing these spaces for new residents, or you could be asked to provide cleans between room hire in our counselling and our community spaces. The post holder will ensure their working practices are safe and compliant with the organisation’s health and safety guidelines. 

KEY RESPONSIBILITIES  

PEOPLE SUPPORT 

• To support the Soft Facilities manager in achieving excellent housekeeping across Strides. This will be discussed in monthly supervisions. 

FINANCIAL COMPETENCE 

• To work with the soft facilities manager in keeping costs to a minimum. 

ADMINISTRATIVE DUTIES 

• To follow instruction around recording work as guided by the soft facilitates manager. 

• To update portals and systems relating to flow of works, both scheduled and reactive if required.

SERVICE DELIVERY 

• To follow the agreed schedule of works in each building.

• To support the team with room inspections. 

• To have an awareness of risk in working practices. 

• To keep abreast with current COSHH and Hygiene regulations and other matters relating to safe working practices. 

• To keep good stock control of cleaning supplies.

• To monitor the standard of our buildings ensuring standards are consistently high. 

• To attend planned meetings as required, including the staff conference and other organisational events.

• To occasionally carry out specialist duties as agreed with the relevant manager (e.g. specialist cleaning if adequately trained). 

• To report maintenance issues promptly if found. 

ORGANISATIONAL RESPONSIBILITIES 

• To observe Confidentiality at all times. 

• To adhere to Strides’ Policies and Procedures.

• To attend and contribute to Reflective Practice Sessions and build in opportunities for reflection into the working week. 

• To attend and contribute to regular supervision sessions with your line manager. 

• To attend and contribute to an annual appraisal.

PERSON SPECIFICATION 

We require a housekeeper who can demonstrate the following competencies to a high level. The desire to do well in the role is more important than direct experience of a similar role and transferable skills are welcomed. We will be looking for evidence in the following areas during the selection process: 

• A focus on the experience of the people using our services 

• Sound Organisation and planning skills 

• Excellent communication. 

• Team Work 

• Strong Admin and IT skills. 

Please outline in your application how you meet the following criteria: 

ESSENTIAL CRITERIA 

• An accredited qualification in facilities housekeeping, or a willingness to work towards this once confirmed in post.

• Experience of domestic cleaning duties 

• Working knowledge of COSHH (Control of substances hazardous to health). 

• Experience of dealing with people directly in a community building and/or residential setting and/or business premises. 

• An ability to communicate effectively in English, and an ability to communicate with people whose first language is not English. 

• Ability to use IT, including Microsoft Office.

• An understanding of Safeguarding responsibilities, or a willingness to learn these standards. 

• An understanding and commitment to the principles of Equality, Diversity and inclusion as it applies to the workplace. 

• Willingness and availability to work some weekends as required. 

• Willingness to work flexibly according to organisational requirements. 

• Commitment to Strides’ values and understanding of the Christian Ethos that underpins our roots as an organisation.

DESIRABLE CRITERIA: 

• Carbon literacy and an understanding of the principles of reducing environmental impact. 

• Understanding challenging behaviour people may present and an awareness of basic strategies for dealing with behaviour that challenges us.

EQUALITY, DIVERSITY AND INCLUSION 

We do not want any disability, sensory impairment or neurodiversity to put you off from applying if you meet these criteria, if this applies to you get in touch. Informal conversations about the role are also welcome. We look forward to hearing from you! 

Job Title: Supporter Care Coordinator

Salary: £27,000 per annum

Team: Supporter Engagement Team

Hours: 37.5 hours per week

Location: Shooting Star House, Hampton

** To apply please send your CV and a short covering letter outlining how your experience meets the criteria set out in the person specification. **

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Supporter Care Coordinator to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

Your key purpose will be to support the Individual Giving Manager in the provision of excellence in supporter care for individuals supporting all fundraising activities and projects related to Shooting Star Children’s Hospices Individual Giving programme, Gifts in Memory fundraising and ensuring Shooting Star Children’s Hospices families who choose to fundraise are effectively supported in their activity. This role will support the charities appeal fundraising programme, working with the Head of Supporter Engagement and Individual Giving Manager on supporter stewardship.

The Supporter Care Co-ordinator will also provide efficient and effective key administrative support to the wider fundraising team, optimising income generation proactivity cross-team.

About you

If you are enthusiastic about fundraising and enjoy diverse responsibilities, this could be the perfect role for you.

We are looking for someone who feels confident working as part of a team as well as working independently. Previous experience in an administrative role is desired, with excellent knowledge of Word, Excel and Powerpoint. Excellent oral and written communication skills, with the ability to communicate effectively in a sensitive and compassionate manner. 

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

We have unique opportunity for Individual Giving Coordinator to play a critical role working across the IG leadership team to enhance the efficiency and effectiveness of the department and help deliver even better experience for our wonderful supporters.

About this job:

As an IG Coordinator, you will:

• Own the development and updating of the full IG fundraising plan through working collaboratively with IG heads and Managers. 
• Responsible for coordinating the key project plan updates for growth plans across IG ready for reporting into Income Generation Programme Boards
• Manages the IG Communications programme including the Monthly IG virtual meeting agenda and organisation
• Prepare meeting agendas for IG HOD meetings, take minutes, and action points, and distribute action items, following up with HODs to ensure they are undertaken to deadlines set

About You:

With proven experience in executive assistance and administrative support role, you will have excellent organisational and time management skills, with the ability to prioritise tasks effectively. A strong communicator you will have experience in conducting research and conducting reports.

About Dogs Trust:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:

The Individual Giving department is part of the Fundraising and Marketing Directorate and brings in approximately £88m per annum through regular giving, one off gifts, prize led fundraising, community and events and legacy and in-memory.

In return for all of this, we have a comprehensive benefits package, which includes excellent annual leave, Perkbox and pension allowances, and you will join a team of highly professional and driven colleagues in a brilliant upbeat and collaborative environment, all with a genuine passion for dog welfare.

Role:   Supporter Development Officer

Location: London, Haig House (Hybrid) 

Contract Type: Fixed Term Contract – 1 Year

Hours: Monday – Friday, 9am-5pm 

Salary: £32,910 to £34,491 per annum (Inclusive of London Supplement)

Are you looking to spearhead impactful marketing initiatives while championing a noble cause? Join us at the Royal British Legion as a Supporter Development Officer.

Supporter Development Officers at the Royal British Legion play a crucial role in executing the organisation’s Supporter Development communications plan. Reporting to the Supporter Development Manager, this position entails supporting on various projects, with a focus on in-memory fundraising, aimed at generating income and nurturing supporters who have made a donation in memory of a loved one. Collaboration within a cohesive framework across departments such as Supporter Acquisition, Planning, Marketing, and Finance is essential to thrive in the One Legion culture.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. 

Responsibilities involve supporting and delivering marketing and stewardship campaigns through diverse channels like email, direct mail, phone, SMS, and social media. This encompasses managing creative content, ensuring alignment with the charity’s strategies, and adhering to brand guidelines. Additionally, the role will support on budget drafting, expenditure control, and maximizing financial returns while minimizing costs for campaigns.

Operational excellence is pivotal, involving contribution to response handling processes, detailed post-campaign analysis, managing reporting requirements, and print management. Building relationships with partner organizations, fostering internal collaborations, and ensuring compliance with relevant industry regulations are also integral components of this role.

Ideal candidates possess experience in managing multifaceted email and direct marketing campaigns, proficiency in analysis to help inform strategic decisions, familiarity with print production, and a strong grasp of consumer marketing, particularly within the charity sector. Moreover, excellent analytical, communication, organisational, and problem-solving skills, along with IT proficiency and alignment with RBL's mission and values, are essential attributes for success in this role.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of three days a week during probation, with the opportunity to move to two days per week after probation period, connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 21st June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.