Community service manager jobs in greater london

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.

More information about who we are can be found on our Smart Works website.

About This Role

We are looking for an exceptional Volunteer Manager to lead and nurture our London volunteer community, which is made up of almost 400 volunteers. This role is key to ensuring every volunteer feels valued, supported, and inspired to give their best in helping women succeed in their employment journeys.

You will be responsible for the full volunteer journey – from recruitment, induction, and training through to ongoing engagement and recognition. You’ll work closely with colleagues across the London centres and the wider Smart Works network to ensure our volunteer community remains strong, inclusive, and aligned with our values.

The role would be based across all three London centres (Islington, Ladbroke Grove and Croydon), and there will be occasional evening and weekend work, for which time off in lieu is given.

The successful candidate will build strong working relations with our staff team and volunteers, as well as the teams across Smart Works centres in the UK. We are a community that shares a passion to empower women to thrive in work and life, determined to meet our aim of helping as many women as we can back into work.

How to Apply

To apply, please submit a CV and a cover letter (no longer than two pages) with answers to the following questions through our recruitment system by 9am on Monday 24th November.

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of recruiting, onboarding, managing and supporting volunteers to deliver a high-quality service? (Max 300 words)
• Why do you think you are well suited to the role of Volunteer Manager? (Max 300 words)

Your application should be addressed to Fiona Hollow (Head of London Service Delivery).

First round virtual interviews will be held on Thursday 27th November and second round in person interviews will be held on Monday 1st December.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

ROLE PURPOSE

The Site, Safety and Security Manager is an important new role at Chelmsford Cathedral. The role holder will have overall responsibility for the maintenance and security of Chelmsford Cathedral, Churchyard and its wider estate.

CONTEXT

The Site, Safety and Security Manager has a significant role in the overall management of Chelmsford Cathedral’s site and estates.

The Key aspects of this are:-

• Managing the maintenance of the Cathedral and its wider site (Cathedral church, site buildings and Churchyard) including the fabric, building services, engineering systems, utilities, security and grounds and the supervision of planned maintenance works;
• Overseeing the management of the Cathedral’s wider property portfolio in liaison with the Estate Committee, Chief Officers and Head of Property and Operations.
• Effecting and managing a robust and proactive culture to meet statutory obligations in relation to Health & Safety and other safety frameworks.
• Leading on site security particularly in relation to our public spaces, and liaising with local police and community protection services.
• Driving the Cathedral’s efforts to achieve the Church of England’s 2030 Carbon Net Zero targets, including reducing its emissions, improving energy efficiency, and promoting environmental stewardship, along with working to retain our Gold Eco Church Award
• Managing, monitoring and reporting, (as required), on the departmental budget and programme delivery.

A large 4 bedroom family home, (located on the Cathedral site), with front and back gardens and ample parking is included as part of the remuneration package. The house is deemed necessary for the performance of duties of this role so will not form a taxable benefit.

Hours of work: 35 hours per week (excluding lunch breaks). This role requires flexibility on the part of the post holder who will be required to be available, out of office hours, to perform the final evening sweep and securement of all buildings on site. The Cathedral is open seven days a week and the post holder will need to be able to work from time to time during evenings, weekends and bank holidays including at significant liturgical services such as at Christmas and Easter. 

Are you a passionate, experienced fundraiser looking for a new challenge? Do you have strong partnerships and trusts experience, but also a good understanding on developing individual giving journeys? Are you excited by the opportunity to manage a new fundraising programme in a small, growing organisation? Then this might be just the role for you.

We are looking for an ambitious and proactive Senior Fundraising Manager to build on our past fundraising activity, diversifying income streams and nurturing new and existing partnerships with industry. In this role, you will also develop our member donations income stream and maximise our fundraising potential with the wider public, including patients and families with experience of intensive care. Working closely with the Head of Communications and Membership Engagement, you will contribute to shaping the fundraising strategy to support our new and enhanced organisational strategy and brand strategy.

Working closely with other members of the senior management team, including the Head of Sponsorship and Events, you will help develop relationships with industry for the long term and in relation to our yearly State of the Art Congress, aimed at the intensive care community.

You’ll have a strong track record in building and managing partnerships, securing grants from charitable trusts and foundations, and delivering successful fundraising campaigns. You will be a strategic thinker, confident communicator, and relationship-builder who is motivated by making a difference. Able to juggle both management and hands-on, operational activities, you’ll be keen to get stuck in and make a difference.

You will sit in a small, dynamic and supportive team also responsible for communications and membership engagement, and you’ll work with closely with them to integrate fundraising messages within our broader communications. You will also have a dotted line to other key teams within the organisation, in a matrix-style working set-up.

As an organisation, we have just reviewed our organisational strategy under the leadership of our new CEO, which means a lot of exciting developments are afoot needing additional funding. As part of this growth, we will be growing our offer for patients and families, which will have strong links to the fundraising strategy you will help manage.

We are seeking an inspiring and strategic leader to drive the growth of our community fundraising programme. You’ll lead a high-performing team, develop innovative fundraising initiatives, and work collaboratively across the Charity. This is a unique opportunity to make a real difference for people affected by cancer, working alongside passionate colleagues and dedicated supporters.

What you’ll be doing

• Lead and grow the Charity’s community fundraising programme, supporting world-class cancer research and care.
• Play an active role in the leadership and operational management of the Charity.
• Manage and develop a high-performing Community Fundraising team, championing our values and supporting learning and development.
• Oversee our flagship fundraising event, The Banham Marsden March, and a diverse portfolio of mass participation events.
• Support the team to build long term relationships with our community supporters, raising up to six figure sums.
• Collaborate across Public Fundraising and Philanthropy & Partnerships to optimise supporter journeys and maximise income opportunities.
• Optimise the performance of the Community Fundraising product portfolio, developing new initiatives to reach new audiences and deliver sustainable income growth.
• Ensure the team are fully informed and compliant with all existing and future changes to fundraising regulation and legislation and embed best practice processes. 

What we’re looking for

• Proven experience leading and managing high-performing Community Fundraising or Events team, driving performance and embedding change.
• Demonstrable success in developing and delivering fundraising strategies to meet or exceed ambitious financial targets.
• Extensive experience delivering a diverse range of community fundraising activities, including large-scale mass participation events.
• Experience setting and managing budgets.
• Excellent communication, interpersonal, and organisational skills, with the ability to work collaboratively across teams and with a variety of stakeholders.
• Commitment to diversity and inclusion, with the ability to embed inclusive principles across the team and supporter engagement.
• Ability to respond sensitively to emotional circumstances, including distressed or bereaved donors.

What we offer:

• Hybrid working between home and Sutton with occasional travel to Chelsea.
• Flexible working around our core hours of 10am to 4pm
• 27 days annual leave rising with length of service
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme and other discounts opportunities
• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Libraries Connected is seeking a Research and Evaluation Manager to join our newly formed Policy, External Affairs, and Research Team. This is a unique opportunity to shape and deliver impactful research and evaluation across the public library sector.

You’ll lead internal research and data projects, provide in-house evaluation for programmes, and manage external research partnerships—including with academic institutions. Your work will directly inform advocacy, communications, and strategic decision-making.

We’re looking for someone with strong research and analytical skills, experience in managing complex data, and the ability to translate findings into accessible outputs. You’ll be collaborative, detail-oriented, and confident working independently across multiple projects.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

• The Service Manager will provide strategic leadership in the development and delivery of an innovative, high-quality service for carers across Croydon. 

• Work collaboratively with carers and colleagues, the role will drive continuous learning, service improvements, and strong partnership engagement to ensure that carers receive meaningful and responsive support.

About you

• A dedicated and experienced leader with a passion for making a tangible difference in the lives of carers.
• Proven ability to manage and inspire teams, you thrive in a dynamic environment where innovation and collaboration are key.
• Strong communication skills enable you to build strategic partnerships and work effectively with stakeholders to drive positive change.
• A commitment to continuous learning and service excellence, you ensure that carers receive the support they need to lead fulfilling lives.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You  

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. 

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process:

With a closing date of 30 November 2025, all successfully shortlisted candidates will be invited to a face-to-face meeting with an interview panel, on 08 December 2025.

During the interview, candidates will also be required to give a 15-minute presentation, and details will be provided in advance. 

Please allow one hour for the interview process.

Carers First is an Equal Opportunities Employer   

Positive      Collaborative      Ambitious

Senior Grant Making Manager – 12 months fixed term contract

The Senior Grant Making Manager plays a pivotal role in the success of funding in our England Directorate and in particular our responsive funding in the London, South East and East Region.

Reporting to the Senior Head of Responsive Funding in the London, South East & East Region, you will play a key role in delivering our strategy, ‘It Starts with Community’, maximizing the impact of our funding across the region with a particular focus on London where you will work with others to develop our regional and London specific strategic direction, ensuring excellent management and oversight of day-to-day grant making and learning.

You will own key stakeholder relationships within London and play a lead role in developing the regions’ stakeholder engagement and relationship strategy. You will be a key representative of the National Lottery Community Fund in the region as part of the Regional Leadership Team, deputising for the Head of Region as necessary.

You will also be a key member of the England Leadership Team, maintaining strong relationships with colleagues across the England Directorate including other regional teams, key business partners as well as colleagues across The Fund.

Key responsibilities will include:

• Leading on funding strategy and delivery for London. Working to support the delivery of our Reaching Communities programme and the diversification of our funding portfolio to include partnerships work, more intentional grant making and our commitment to being more than a funder.
• Stakeholder Engagement across London and the region – To maximise our impact, to ensure a joined up collaborative approach and for learning and awareness raising, we need to work with others. You will hold, develop and maintain a strong network of external relationships.
• Leading, supporting and inspiring a team of 3 x Funding Managers (who you line manage) –providing support and overseeing the work of their teams (approx 20 staff), with a focus on delivery, values and maintaining wellbeing. You will also provide leadership to the full regional team.
• Leading through change and supporting the delivery of our new operating model and ways of working. This includes ensuring teams understand and adapt to change, that operating structures align and our processes and procedures are consistent across all of England responsive teams.
• Engagement locally and at an England and UK level. – You will liaise with and hold key relationships with other regional hubs and England funding teams as well as functions in Business Support, Knowledge and Learning and Communications, to ensure a joined up one Fund approach. You will also need to maintain solid relationships across a number of key Corporate functions including Finance, Legal, Audit, Service Design/GMS amongst others.

Skills & Requirements

You are a values based leader who is passionate about making a difference through our funding and our commitment to community voice and empowerment as well as our equity based approach as a funder.

You will have a deep understanding of the communities, funding landscape and sector we serve in London and across the region. You will know the funding business inside out and have built networks you can pull on both inside and outside the organisation. You will be able to define and deliver on our funding strategy for London and the wider region.

Your ability to build and maintain excellent relationships with a diverse range of senior level internal and external stakeholders will be second to none. You will have experience in creating connections and facilitating diverse stakeholder networks and you will be a confident communicator, comfortable in all environments.

You will have experience of building and leading teams and driving a culture of inclusion with an ability to coach, inspire, and empower people. You’ll need to be a resilient self-starter who can plan with others and use excellent engagement skills to bring others into the work you are responsible for.

You’ll be a problem solver and solutions orientated with significant skills in diplomacy and a great supporter and encourager. You’ll be able to juggle competing priorities but organised enough to get all of that into a clear plan and delivery model that is strategic and operationally sensible.

You’ll be comfortable in risk and determined to succeed by adding value. You’ll have attention to detail but skilled enough to ensure that ideas, concepts and structures are easily explained in simple and clear ways.

You will demonstrate an ability to work in an agile way, ensuring we are flexible and continue to improve in line with feedback and insights from customers and frontline staff.

Interview details:

• Date: 1st and 2nd December
• Format: Online
• Location: Mobile - London focused but with responsibility across the London & South East & East region

For an informal discussion about the role, please contact the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Strong knowledge of the VCSE sector, funding landscape and communities of London.
• You are an inclusive & experienced leader, with an adaptive positive leadership style and highly developed team and people management skills who champions employee engagement.
• An experienced senior level grant maker, strong in defining and delivering funding strategy to maximize impact.
• Portfolio and operational management experience; as well as financial and risk management in a funding context.
• Demonstrated effectiveness as a communicator and relationship builder who feels comfortable in all environments – from one-to-one communication to public speaking and high-level engagement.

Desirable Criteria:

• Experience of leading through change to align operating structures to strategy, centralising customer experience, quality service and effective use of resources.
• Good decision-making skills and attention to detail, considering evidence, analysis and personal experience to make funding decisions and to take and mitigate risk as appropriate.
• Experience of managing large, complex budgets and data analysis.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition). 

About the role:

Step into a pivotal leadership opportunity at Single Homeless Project (SHP) and be part of shaping a dynamic new service at the forefront of tackling rough sleeping in Westminster. The Harrow Road Assessment Hub is a fast-paced, high-impact environment where lives are changed through rapid assessment, meaningful support, and timely resettlement. As Team Manager, you’ll be instrumental in guiding a committed team of frontline staff to deliver personalised, trauma-informed support that helps clients make real progress towards lasting stability and a place to call home.

This role offers the chance to grow your leadership skills in a setting that demands creativity, collaboration, and compassion. You'll oversee the daily rhythm of the service - ensuring assessments are swift and thorough, support planning is focused and effective, and move-on options are always progressing. You’ll work side by side with the Service Manager, connecting with partners across boroughs to achieve the best outcomes for every client. It's a unique opportunity to drive forward a mission-led service while developing your own career in a supportive, ambitious organisation.

About you:

• You’re an experienced leader who brings out the best in others, supporting your team to deliver compassionate, high-quality support for clients with complex needs.
• You understand the challenges faced by people experiencing homelessness and have hands-on experience helping clients reconnect, resettle or move on from rough sleeping.
• You’re confident working in fast-paced settings, balancing care and accountability to ensure safe, effective and trauma-informed support.
• You’re skilled at building strong partnerships across housing, health and other services to achieve the best outcomes for clients.
• You bring sound judgement, clear communication and a calm, supportive approach to managing people and situations.
• You’re motivated by creating change - for your team, your service and for every client who walks through the door.

About Us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important info:

Closing date: Sunday 16th November at midnight

Interview date: Monday 24th November online via Microsoft Teams

Please note there may be a second stage process for those progressed in service in Westminster. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

WCCM seeks to appoint an experienced, creative, and highly motivated Grant and Major Donor Fundraising Manager to lead fundraising and grant management across a global organisation dedicated to the teaching of Christian Meditation.

Working to the Executive Director, you will interact with our decentralised finance, marketing and communications staff and volunteers.  

Together, you will nurture Major Donor relationships and create and manage appropriate donor stewardship schemes and rationalise our income streams.

You’ll ensure grant reporting and management is kept on track whilst developing targeted proposals for new funding from sympathetic donors in the arena of Trusts and foundations.  

You will work to support both our teaching and resourcing of meditation and the running of our retreat centre in Bonnevaux, near Poitiers in France.

An excellent writer with excellent financial and budgeting skills, you will be adept at pulling together relevant, succinct and compelling information for our donor reports and bids.

You’ll work with communications staff to develop impactful donor communications which enhance our accountability and inspire renewed major donations.  

You will have a demonstrable track record in winning grants as well as in the stewardship of major donors.  

Occasional trips to France.

Interest in Christian Meditation/Spirituality an advantage.

Interviews: early December 2025

Our building is a space that’s open, welcoming and full of life throughout the week (including evenings and weekends).

No two days will be the same. You’ll make sure our building runs smoothly and safely for everyone who comes through our doors. Some days you’ll roll up your sleeves to tackle practical tasks yourself; other days you’ll manage and coordinate others. This is a great opportunity to work in a state-of-the-art, purpose-build community centre, helping to care for and steward our building so that it is always ready for use by our community.

In this hands-on role, you’ll be at the heart of our community’s daily life. From overseeing maintenance and coordinating the caretaking and cleaning teams, to ensuring M&E systems run at their best, you’ll make sure our building is a safe, well-functioning, and inviting place for everyone who comes through its doors.

If you’re organised, dependable, and motivated by making spaces work well for people, we’d love to hear from you.

Do you love building relationships through networking?

Are you a gifted communicator who enjoys presenting?

Can you ignite inspiration in others to create a meaningful impact?

Are you a Christian in the North-West or North-East of England that desires to make a difference?

If so, then perhaps this exciting role is for you.

We are thrilled to partner with The Leprosy Mission (TLM). They are the world’s largest leprosy-focused organisation An incredible international Christian charity with over 150 years’ experience in serving people affected by the disease. Operating across 9 countries in Africa and Asia, The Leprosy Mission brings hope and change to those affected by this disease.

They are seeking an inspirational communicator to step into the spotlight as the Community Partnerships Manager in the vibrant North of England. Joining forces with a fantastic team of 7 other Community Partnership Managers across the UK, you'll be part of a supportive team dedicated to growing awareness, funds, and support. You’ll also have opportunities to visit projects overseas and see the life changing work first-hand.

To be successful in your application, you will need to demonstrate experience of:

• Being an engaging public speaker – ideally to a range of audiences including churches, community groups, and businesses;
• Proven success in fundraising or sales;
• Being a confident networker who can build strong relationships;
• Managing volunteers;
• Excellent interpersonal and communication skills.

The position is home based within either the North West Region (postcodes are BB, BL, CA, CH1-4, CH5, CH41-66, CW, FY, IM, L, LA, M, OL, PR, SK1-12, SK14-16, WA and WN) or the North East Region (postcodes are BD, DH, DL, DN, HD, HG, HU, HX, LS, NE, S1-17, S19-31, S35-39, S46-81, SR, TD (ENG), TS, WF,YO).

If this role sparks excitement for you and you reside in any of the above postcodes then we are eager to hear from you.

DBS Requirement: Enhanced

For more information and/or an informal chat, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment.

Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the equality act 2010 it is a genuine occupational requirement that the post holder is a practicing Christian.

Location: Remote with travel

Closing date for applications: Rolling

Please note applications are being reviewed and interviews will be conducted on a rolling basis, so please apply without delay to avoid disappointment.

Governance Manager (12-months maternity cover)

About the role

This is an exciting time to join Emmaus UK and provide maternity cover for our Governance Manager.

This standalone role is responsible for managing the operations of the board and committees of Emmaus UK, as well as for providing support to local boards at Emmaus communities across Great Britain as they look to develop their governance arrangements.

The postholder will manage the board of trustees, leading on recruitment, induction and compliance, ensuring meetings run smoothly and are minuted effectively. They will also work as company secretary, managing the smooth-running of the AGM, and ensuring returns are made to Companies House and the Charity Commission within appropriate timeframes.

The Governance Manager is responsible for monitoring the development of policies, tracking completion and working with managers to continuously improve policies in line with changing regulation.

The role will also involve extensive work with members of the Emmaus movement, through the performance of reviews of local governance of members, reporting back to local boards on areas to celebrate and actions to develop. They will also be responsible for developing Emmaus UK’s best practice toolkit for trustees to refer to in developing their local governance arrangements, and for liaising with the wider Emmaus movement through facilitation of the membership processes with Emmaus Europe and Emmaus International.

About Emmaus UK

We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers. 

Emmaus is a unique, secular organisation supporting homeless and socially excluded people by providing a home, meaningful work opportunities and a sense of belonging. 

There are currently over 30 Emmaus communities across the UK, stretching from Glasgow to Dover and Norfolk to South Wales, including three Emmaus groups working towards the development of services in their areas. Collectively the Emmaus federation supports more than 1,000 people with experience of homelessness. 

Emmaus UK Governance

• Manage the board of trustees, leading on recruitment, delivering a comprehensive and appropriate induction, dealing with enquiries, maintaining declarations of interest, skills audit and eligibility forms and ensuring all details are up to date and accurate.
• Act as company secretary for Emmaus UK, leading on the preparation for and delivery of the Annual General Meeting, filing required returns, developing documents associated with membership, and ensuring the charity is compliant with relevant charity and company law.

​Board and Committee Meetings

• Coordinate board meetings including organising venues, liaison with the relevant secretary and chairs in creating agendas, preparing and distributing papers and taking and circulating accurate minutes
• Oversee the smooth-running of committee meetings in conjunction with the admin team, including creation of the annual calendar.
• Ensure all follow up actions are coordinated, and ongoing rolling actions logs are maintained and appropriately shared with the Emmaus UK staff team.

Emmaus UK Governance Development

• Lead on governance projects within Emmaus UK, including but not limited to risk, policy management and internal governance reviews, reporting to the Board and subcommittees as appropriate.
• Provide governance advice and support to staff members on an ad hoc basis.
• Monitor all internal policies and procedures ensuring they are fit for purpose and kept under review by the relevant staff members.

​Federation Governance

• Lead on reviews of members’ local governance arrangements, scheduling, undertaking analysis, reviewing documentation, collating responses from members and observations from Emmaus UK Senior Leadership Team members, and reporting to local boards on findings and Emmaus UK’s Audit & Risk Committee on emerging themes.
• Provide guidance for federation members on governance development through ad hoc advice, the production of governance toolkits and supporting resources.
• Facilitate the membership processes and requirements for Emmaus Europe and Emmaus International, supporting transitioning members and contributing to movement-wide events such as the World and Regional Assemblies, international visits and exchange programmes.

To apply 

· To apply for the role, please complete our application form and equal opportunities monitoring form and email us, our Email address is in the application Pack by COP Wednesday 19th November 2025. 

· Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

· Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 26th November or Friday 5th December 2025.

· If you would like to arrange an informal discussion about the role, please email us, the email address is in the Application Pack.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) project is a national initiative providing debt respite for people receiving mental health crisis treatment. Toynbee Hall plays a key role in delivering this support through our dedicated Advice Team, which offers regulated debt advice, manages MHCBS renewal checks, and provides wraparound signposting to additional services.

The team is made up of skilled Debt Advisors and Project Administrators, supported by technical supervision to ensure consistent quality and compliance. Together, they help clients navigate complex financial situations with empathy and professionalism. The Advice Manager oversees the delivery and performance of this service, ensuring advice is accurate, person-centred, and aligned with Toynbee Hall’s high standards.

Through this collaborative and well-supported structure, the team helps people in crisis regain financial stability and build long-term resilience.

Job purpose

Lead and support the delivery of high-quality local services by working collaboratively with your team to ensure daily, uninterrupted provision. Provide clear guidance, set achievable targets, and foster a positive, solution-focused environment. Champion team objectives and encourage shared success. Monitor and audit advice quality to maintain compliance and consistency with internal and external standards. Build strong relationships with our contract lead, providing accurate reporting and constructive feedback to drive continuous improvement and service excellence.

Scope of role

The Advice Manager is responsible for the effective national management and delivery of the Mental Health Crisis Breathing Space (MHCBS) service. This role oversees day-to-day operations, ensuring that advice provision meets the highest standards of quality, consistency, and compliance in line with both Toynbee Hall and Money and Pensions Service (MaPS) frameworks. Working closely with technical supervisors, quality managers, the Head of Quality and Compliance, and the contract organisation lead, the Advice Manager will ensure the service is performing effectively and meeting contractual targets.

The postholder will bring significant experience in debt advice delivery, including the ability to manage complex cases, creditor challenges, and service escalations with professionalism and sound judgement. They will lead and support a dispersed, largely remote team, oversee auditing and training, maintain oversight of billables, and ensure resources are used effectively. This role requires a balance of operational leadership and technical expertise to maintain service excellence across all areas of delivery.

What We’re Looking For:

• Qualified & Experienced: Level 4 Debt Advice qualification and at least 1 year as a Debt Advisor.
• Leadership Skills: Strong management experience and ability to guide and support a team.
• Collaborative & Proactive: Comfortable working independently and as part of a team, with great problem-solving skills.
• Communication Strengths: Able to influence, negotiate, and give constructive feedback in a positive way.
• Quality Focused: Skilled in monitoring performance, auditing casework, and ensuring compliance.
• Sector Knowledge: Up-to-date understanding of debt advice legislation, policy, and best practice.
• Organised & Analytical: Excellent planning skills, report writing ability, and confidence with data and Microsoft Office.
• Committed to Growth: Passion for continuous professional development.
• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

We're looking for someone a lttle bit special - someone who believes in the deep potential of children who are not thriving elsewhere in life and who has the experience, passion, energy and the drive to go the extra mile on these young people’s behalf.

The position is an exciting dual role:

1. Volunteering & People Manager (80% of workload)

You'll become a key cog at the heart ofFree to Be's management team, taking lead responsibility for volunteer and staff recruitment and retention, holding and delivering our volunteering strategy, launching a new training infrastructure through 2026-27, and heading up 'all things volunteering'. With one direct report, you'll aim to grow volunteer numbers year on year, ensure volunteers are well matched, and well supported, onto our residential projects, and lead on quality assurance, including volunteering standards concerns/grievances.  Alongside our Services, Operations and Fundraising Managers, you'll be a core management team member holding shared responsibility for the day to day running of an impactful and growing children's mental health and adventure charity and will work closely with our inspiring and supportive CEO to set longer-term key strategic goals underpinning Free to Be's future development.

2. Residential Project Lead Coordinator (20% of role)

Our residentials are fun, immersive, tiring (in all the right ways), impactful and inspiring. A core aspect of all Free to Be Kids staff's roles is leading circa 8-10 of our residential projects across each year - working on the ground with the children, leading the volunteers & staff team on project, and helping make the projects special, safe, and transformative for vulnerable young people, many of whom have damaged confidence, low self-worth, or other social-emotional needs. 

Attendance at approximately 8-10 five-six night residential projects per year outside London is a core component of this role. As a manager, you'd likely attend 8-10 residentials in year 1 to build familiarity with both the projects and our volunteer base, with this dropping to c.8 per year thereafter.

On offer to the right candidate:

Salary: Circa £38,000 - £40,000, dependent on experience.

Hours: Fulltime: 37.5 hours per week. Essential attendance on at c.8-10 residential projects a year.

Leave: 25 days per year, plus bank holidays and up to 13 additional pre-set discretionary reward days in September and during the Christmas period. A substantial perk of the role is potential to take up to 4 consecutive weeks off to travel each September.

Other benefits: 4% employer pension contribution paid on full base salary, rising by 1% per year of service, up to a maximum of 7%; hybrid working; office with great transport links; flexible working (outside core hours); employee reward scheme; tight-knit, fun, vibrant, cohesive staff team with great morale.

Based: Hybrid – our small office in Waterloo, London. Hybrid working is well established with the majority of the team splitting time around 50:50 between the office and home.

To start: Early January 2026. 

Who we’re looking for:

Our next Volunteering Manager hero. You'll be fun, flexible, energised, experienced in work with young people with addtional needs, and looking to join an organisation you can believe in and who in return will believe and invest in you.

Kind, empathetic, resilient and efficient, you’ll have a real affinity for supporting others - whether volunteers, more junior staff, or children themselves. We're looking for someone who loves working with young people, as you'll be role modelling that commitment and energy to our volunteers and playing a leading role in holding our already thriving team culture. Volunteer Management or HR experience is a bonus, and capacity and personality to quickly pick that up is a must, but ultimately we're looking for the right organisational fit - someone who believes in what we do and wants to step up to join a management team working hard to deliver it. 

You’ll have the flexibility to work away from home on (up to) 10 five to six day residential projects per year. Ideally, you’ll also have experience of leading projects for children – whether residential or non-residential - for example as a teacher, or running groups in other settings. Experience of working on or leading residentials projects themselves is not required but may be an advantage.

We are a small, vibrant, 'can do', friendly staff team of 10, supported by a committed volunteer base of around 300.

We are particularly keen to encourage applications from those who can help us represent the lived experiences of our children through their own lived experience or background.

To apply:

See full Job Description & Person Specification on our website.

Send a copy of your CV or up to date LinkedIn profile, as well as a covering letter and introductory short video, by the closing date of 10pm, Wednesday 26th November 2025.

Covering letters should be very approximately 1 to 1.5 sides A4 and address the question of: ‘Why this role, why now’, as well as ‘what strengths, experience and skills you would bring into the role’.We also ask for a short (1-3 minutes) informal video introducing yourself and touching on the person specification. We have found this helps bring the strongest applications to life, and filters out AI driven applications.

Selection Process and Timeline:

Selection will be via two stage interview. As there is only a short turnaround from application closure on 26th November to 1st stage interviews 1st-2nd December, we will assess applications and offer interview slots throughout the window. However, you will not be disadvantaged if you need to wait till the closing date to submit.

1st stage interviews: Mon 1st - Tues 2nd December (virtual)

2nd stage final interviews: Mon 8th - Tues 9th December (in-person preferred, London Waterloo)

Please hold interview dates as alternate dates are unlikely to be available.

​The role requires an Enhanced DBS check and existing right to work in the UK.

If you have any questions about the role, contact us via our website and we’d be happy to arrange an informal chat. We look forward to hearing from you!