Community service manager jobs in Greater london
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Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups, including people with lived experience, those from ethnic minority backgrounds, LGBTQ+ individuals, and people with previous convictions.
Any disclosure will only be requested where relevant to the role and at the appropriate stage of the process.
As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. All applications will be considered fairly and on a case-by-case basis.
By creating opportunities for a diverse range of people, we strengthen our impact and better support the communities we serve.
About you:
You are an organised and collaborative professional with experience in developing and delivering events, programmes, or engagement activities. You are confident working closely with colleagues and regional teams to plan, manage, and deliver high-quality support service events and professional training programmes.
You have strong communication and organisational skills, with the ability to manage a varied portfolio of events for individuals, families, and healthcare professionals. You are proactive, detail-oriented, and able to balance multiple priorities while ensuring events are delivered effectively and to a high standard.
You are passionate about ensuring events are inclusive, accessible, and responsive to the needs of diverse communities. You understand the importance of maximising engagement opportunities and are committed to providing high-quality information and support through meaningful and well-delivered events and programmes.
You enjoy building positive working relationships with a range of stakeholders and are motivated by the opportunity to contribute to the work and impact of Muscular Dystrophy UK.
Please submit a cover letter and CV to demonstrate how your background aligns with the personal specification in the attached job description, using specific examples where possible.
About us:
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Values and behaviours:
- A positive attitude and approach that reflect the charity’s values.
- Seek opportunities to contribute to the development of the charity.
- A commitment to and an understanding of disability issues, equality, diversity and inclusion.
- Always demonstrate role model behaviour.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.
Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Friday, 12th June 2026
NB Interviews likely to be held on week commencing the 15th June 2026
Please download the job description to see full role responsibilities
Registered Charity
51 - 100
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.
The client requests no contact from agencies or media sales.
Thank you!
Regional Service Manager (1 x FTE)
Change Lives. Fight Harm. Join Our Team.
Are you ready to tackle one of today's most hidden public health crises?
The South East Gambling Harms Partnership—a strategic collaboration across eight regional Citizens Advice offices (East Berkshire, West Berkshire, Reading, Wokingham and Basingstoke, Rushmore, Tadley and Hart)—has secured dedicated funding through the Office for Health Improvement and Disparities (OHID). We are launching a pioneering initiative across Berkshire and North Hampshire to identify, prevent, and reduce the devastating impacts of gambling harms.
We are recruiting for 8 roles to build this brand-new, regional project team. Roles based in Berkshire will be employed by Citizens Advice Wokingham and roles based in North Hampshire will be employed by Citizens Advice Hart :
Available Roles
Regional Service Manager (1 x FTE)
● Salary: £38,682 – £46,580 + 10% employers pension contribution
● The Role: The strategic architect of the project. You will lead the team, build partnerships with NHS and local authority commissioners, and embed gambling harm prevention into regional health strategies.
Core Details
● Hours: 37.5 hours per week
● Contract: Fixed term until 31st March 2028 (Flexible working available)
● Location: Hybrid working with regular regional travel across Berkshire and North Hampshire.
Why Join Us?
You will sit at the intersection of Public Health and Economic Resilience. At Citizens Advice, our people are at the heart of everything we do. We offer an inclusive, learning-focused culture that deeply values a healthy work-life balance. We highly value diversity and actively encourage applications from individuals with lived experience of the issues we address.
Ready to Apply?
Please download the full application pack for your chosen role via the Citizens Advice Wokingham Website or apply directly through the Charity Jobs portal.
The client requests no contact from agencies or media sales.
Thank you!
Battersea is seeking a Service Improvement Manager for a one-year opportunity leading meaningful change in our London cattery. This is an ideal role if you’re ready for a career change and want to make a real difference.
Our London cattery cares for over 130 cats every day, supported by a dedicated team of more than 45 colleagues working seven days a week across intake, welfare, and rehoming. Working closely with behaviour, clinical, and foster teams, the centre successfully rehomes at least 1,000 cats each year, offering a rewarding environment for anyone who wants to see the direct impact of their work.
We are now looking for an experienced leader to review how our service operates and improve the flow and efficiency of our processes. You’ll lead a programme of service evaluation and continuous improvement, driving practical changes that deliver better outcomes for cats and a more engaging experience for our teams. This role could be a great fit if you’re motivated by making a difference through improvement.
Reporting to the Head of Centre Operations and working closely with the London Centre Manager, you’ll shape and deliver improvements that align with Battersea's culture and long-term ambitions. This role combines strategic thinking with operational leadership, requiring someone who can bring people on the journey and embed lasting change.
You don’t need an animal welfare background, we welcome candidates from sectors such as health and social care, retail, or customer service. What matters is your ability to lead change, improve services, and your enthusiasm for making a positive impact. This role is a great opportunity for someone who loves animals and is looking for something more meaningful in your next role.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 18th June 2026. Shortlisting will take place on 19th June.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): First Stage Interview (Online): 23rd June 2026. Second Stage Interview (In-Person): 30th June 2026
For more information about the role, please download our Recruitment pack.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Thank you!
This role presents an opportunity to contribute to a nationally recognised organisation with a strong reputation for delivering meaningful impact. The Account Manager role plays a key part in building and managing effective relationships, identifying opportunities, and supporting the delivery of initiatives that make a tangible difference to partners and wider communities.
The successful candidate will be adaptable, proactive and committed to professional growth, with a strong focus on collaboration and continuous improvement. This is an opportunity to apply commercial and relationship management expertise in a values-driven environment, where innovation, integrity and impact are central to everything we do.
This role suits a highly organised, strategic thinker with strong relationship and networking skills.
You'll find the full job pack below; have a read before submitting your CV and covering letter.
Permanent | Hybrid (Head Office-based) | £35,000 - £38,000 | DBS required
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: 35 per week (full time)
Location: Home-based with regular travel across London.
Contract: Fixed term (until 31 March 2027)
About us
Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.
About Citadel
Citadel is a volunteer-powered homelessness prevention project that supports people experiencing, or at risk of homelessness, to find a place to live, settle into a home, and feel part of a welcoming and supportive community. Coordinators recruit and train volunteers before matching them with a person referred for support. Coordinators and volunteers work closely with people who have been referred, to establish what matters to them and how best they can support them.
About you
We are seeking to hire an outgoing, confident leader who is skilled and comfortable in building relationships and influencing people. You will be a dedicated, diligent person with experience of leading teams in the homelessness, housing or voluntary and community sectors and passionate about the role of the community in ending homelessness.
About the role
The successful candidate will provide supportive line management to six Coordinators working in North-East and South-East London. They will be responsible for overseeing and developing our London projects: building our partnerships, supporting the teams to grow the support we offer and supporting the projects’ continuous improvement and sustainability.
Please note that we retain the right to close applications early if we find the right candidate, and will be interviewing on a rolling basis.
The client requests no contact from agencies or media sales.
Thank you!
Are you an experienced fundraising professional with a passion for creating meaningful impact?
At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting difference to the lives of children, young people and adults at risk. We believe every child and young person deserves to have their voice heard, especially when decisions are being made about their future. Our work supports and empowers those navigating care systems, family courts and other challenging circumstances across England and Wales.
Location: Home-based with flexible/ agile working options, with access to NYAS office locations in Birkenhead, Birmingham, and Cardiff. This role also requires occasional travel to NYAS offices and other locations when required.
About The Role
We are seeking an ambitious and motivated Fundraising Manager, working 35 hours per week, to join our Growth and Partnerships team. Working closely with the Head of Growth & Partnerships, you will play a key role in delivering and developing NYAS’s fundraising strategy, helping to grow and diversify income across trusts and foundations, corporate partnerships, community fundraising and individual giving.
This is an exciting opportunity for an experienced fundraiser who enjoys both strategic and hands-on work. You will lead and support a team of fundraising professionals, overseeing high-quality funding applications, donor stewardship and income generation activity while ensuring fundraising activity aligns with NYAS’s mission, values and organisational priorities.
You will manage a varied fundraising portfolio, helping to build strong relationships with funders and supporters while identifying opportunities to increase sustainable income. Working collaboratively across the organisation, you will help develop compelling cases for support, funding proposals and impact reports that demonstrate the difference NYAS makes to vulnerable children, young people and adults.
The role also involves maintaining oversight of fundraising systems, pipelines and reporting, ensuring activity is compliant, well-managed and aligned to fundraising best practice.
About You
We are looking for a skilled fundraising professional with experience securing income from a range of fundraising streams, including trusts and foundations, corporate partnerships, community fundraising and/or individual giving.
You will have excellent written communication skills and experience producing persuasive funding applications, reports and donor communications. You will also have strong organisational skills, the ability to manage multiple priorities and experience supporting or supervising others within a fundraising environment.
You will be confident building relationships with internal and external stakeholders and able to use data and insight to inform fundraising activity and demonstrate impact. Experience using CRM systems and fundraising platforms is essential, alongside a good understanding of fundraising regulations and best practice.
You will demonstrate NYAS’s values of Collaboration, Accountability, Respect and Empowerment in your approach to work and share our commitment to supporting children, young people and adults at risk.
Benefits
NYAS offers a range of benefits to employees, including:
- Agile working arrangements
- 26 days annual leave increasing to 30 days plus bank holidays
- Blue light discount card
- Pension scheme
- Employee Assistance Programme (EAP)
- Learning and development opportunities
- Supportive and values-led culture
- The opportunity to directly contribute to improving the lives of children, young people and adults at risk
How to Apply
To apply for this role, please submit your application via the NYAS website.
Your application should evidence, using specific examples, how your skills and experience meet the criteria set out in the person specification within the job description in the recruitment pack, which is available via our website vacancy page.
Important Information
- Interviews are expected to take place between 1st–3rd July
- We reserve the right to close this vacancy early once a high volume of applications is received
- Proof of eligibility to work in the UK will be required as part of the recruitment process
- References will be taken in line with safeguarding requirements
- NYAS operates robust safeguarding procedures to protect the children, young people and adults at risk we work with.
About NYAS
As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people and adults across England and Wales are fully respected, represented and supported in expressing their views and having their rights upheld.
We work with care-experienced children, young people and adults who are often reliant on statutory services, suffering the negative impact of cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure they receive the services they need and that their voices are heard.
We are an equal opportunities employer and are committed to creating an inclusive environment. NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
NYAS is proud to be a Disability Confident Employer and guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.
Work with us to help change lives.
Registered Charity
101 - 500
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Deputy Service Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Deputy Service Manager
Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.
Salary: £31,700
Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.
About the Role
This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.
Key Responsibilities Include:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About You
We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Understanding of homelessness and complex needs of people from different backgrounds
- Ability to provide high quality support and line management to staff.
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
- Ability to motivate and empower a team to achieve KPI's
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
- Willingness and ability to work flexibly to meet service needs
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Registered Charity
101 - 500
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Thank you!
We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.
This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.
You will:
- Lead and develop staff to deliver safe, respectful and outcome-focused support
- Ensure services are fully compliant with CQC expectations
- Promote independence, choice and meaningful daily activity
- Build a positive, stable and well-performing team culture
- Continue to develop services in line with individual needs and organisational standards
At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.
About You
We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.
You will:
- Have experience managing or developing supported living services
- Be confident leading teams and maintaining high standards of care and compliance
- Have good knowledge of:
- CQC regulations and expectations
- The Mental Capacity Act (2005) and DoLS
- Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care
You will also:
- Lead by example and take ownership of your services
- Build strong relationships with staff, service users and families
- Focus on outcomes and independence, not just processes
About PLUS
PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.
We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.
Benefits
- 33 days annual leave (including bank holidays)
- Pension scheme
- Employee Assistance Programme
- A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
- Modern digital systems that streamline administration and support high-quality care delivery
Thank you!
We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.
This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.
You will:
- Lead and develop staff to deliver safe, respectful and outcome-focused support
- Ensure services are fully compliant with CQC expectations
- Promote independence, choice and meaningful daily activity
- Build a positive, stable and well-performing team culture
- Continue to develop services in line with individual needs and organisational standards
At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.
About You
We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.
You will:
- Have experience managing or developing supported living services
- Be confident leading teams and maintaining high standards of care and compliance
- Have good knowledge of:
- CQC regulations and expectations
- The Mental Capacity Act (2005) and DoLS
- Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care
You will also:
- Lead by example and take ownership of your services
- Build strong relationships with staff, service users and families
- Focus on outcomes and independence, not just processes
About PLUS
PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.
We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.
Benefits
- 33 days annual leave (including bank holidays)
- Pension scheme
- Employee Assistance Programme
- A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
- Modern digital systems that streamline administration and support high-quality care delivery
Thank you!
Lead advice services that change lives
Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities.
Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer
- Salary of £42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking & Dagenham
Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026
Thank you!
Location: Hybrid, attached to either The Grange in Buckinghamshire or Beatrice Wright Centre in Yorkshire. Regular UK travel required.
Salary: £60,000 per annum
Contract: Full-time, permanent
Hearing Dogs for Deaf People is seeking an experienced and inspiring fundraising leader to grow community fundraising and events income, helping more people who are deaf or have hearing loss reconnect with the world around them.
Hearing Dogs for Deaf People transforms lives through the unique partnership between a person and a highly trained hearing dog, while also providing practical and emotional support that builds connection, companionship and confidence. As the charity continues to expand its reach and impact, community fundraising, events and volunteering will play a vital role in helping more people access this life-changing support.
Reporting to the Director of Income Generation, you will lead the development and delivery of an ambitious community fundraising and events strategy, driving sustainable income growth and deepening supporter engagement across the UK. You will oversee a diverse portfolio of community activity and events, building strong relationships with supporters, volunteers, local groups and organisations that share our commitment to improving the lives of people with hearing loss.
Leading a passionate and motivated team, you will create opportunities for supporters to fundraise, volunteer and advocate for Hearing Dogs in their communities. You will also work closely with colleagues across fundraising, communications and service delivery to maximise engagement, strengthen supporter journeys and embed legacy giving within community activity.
The successful candidate will bring significant experience of community and/or events fundraising, with a strong track record of delivering income growth and supporter engagement. They will be a confident and collaborative leader, capable of developing strategy, inspiring teams and empowering volunteers, while using insight and data to drive performance and innovation.
This is an exciting opportunity to shape the future of community fundraising at a much-loved charity, helping more people live well with hearing loss through connection, companionship and confidence.
Please download our Candidate Pack [PDF] for further information, including details on how to apply.
Role closes for applications Wednesday, 24th June
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Area Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Area Manager
Location: Royal Borough of Kensignton and Chelsea. please be aware there is no step free access at this premises.
Salary: £45,000
Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty.
Interviews Date: Interviews will commence 12th June 2026.
About the Role
We’re looking for an experienced and driven Area Manager to lead the delivery of high-quality, trauma-informed services across our organisation.
In this role, you will oversee multiple services, ensuring they operate effectively, meet performance standards, and deliver positive outcomes for residents and participants. You will play a key role in driving recovery, rehabilitation, and independence, while fostering a psychologically informed environment.
You’ll lead a team of frontline managers and coordinators, providing strong leadership, oversight, and strategic direction. You’ll also be responsible for managing service contracts, ensuring compliance with organisational policies, and supporting continuous improvement across your services.
Key Responsibilities Include:
- Lead and manage multiple services, ensuring high standards of delivery and performance
- Drive a culture of recovery, inclusion, and continuous improvement
- Oversee service compliance with organisational policies, procedures, and commissioner requirements
- Manage service contracts and support the development and implementation of new services
- Provide leadership, guidance, and support to frontline managers and coordinators
- Monitor performance, analyse data, and implement improvements where needed
- Build and maintain effective relationships with internal teams, partners, and stakeholders
- Ensure services are trauma-informed and promote psychologically informed environments (PIE)
- Support services to achieve positive outcomes for residents, including independence and stability
- Manage risk, safeguarding, and health & safety across services
About You
We’re looking for a confident and compassionate leader who is passionate about delivering high-quality support services.
You will be a proactive and adaptable individual who can lead teams through change, manage competing priorities, and consistently drive improvement. You’ll bring strong leadership skills, the ability to influence others, and a commitment to delivering person-centred services.
You will also be values-driven, with a strong understanding of the challenges faced by individuals with complex needs, and a genuine desire to make a difference.
What We’re Looking For
- Experience managing services within a similar sector (e.g. social care, supported housing, or related field)
- Strong leadership experience, including managing managers or multiple teams
- Knowledge of trauma-informed approaches and psychologically informed environments (PIE)
- Experience managing contracts, compliance, and service delivery against KPIs
- Ability to analyse performance data and implement service improvements
- Excellent communication and relationship-building skills
- Ability to work strategically while remaining hands-on when needed
- A proactive, solution-focused approach in a fast-paced environment
- Strong understanding of safeguarding, risk management, and regulatory requirements
- Commitment to Equality, Diversity & Inclusion
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Registered Charity
101 - 500
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Essential
- Experience monitoring performance, KPIs, or service outcomes.
- Ability to manage multiple projects effectively.
- Strong communication and interpersonal skills.
- Good IT skills including Microsoft Office and data management systems.
- Commitment to the mission and values of Luton Foodbank.
- Educated to degree level or equivalent professional experience.
- Full UK driving licence and access to a vehicle.
Desirable
- Experience working within the charity sector.
- Knowledge of safeguarding and compliance requirements.
- Experience supporting funding reports or monitoring returns.
- CIPD qualification or relevant HR training.
- Experience in community or social welfare services.
- PRINCE2 Foundation qualification.
Benefits
- Flexible part-time working arrangements
- Pension contribution
- Training and development opportunities
- Opportunity to make a meaningful impact within the local community
- Supportive and values-driven working environment
Learn more about Luton Foodbank
- Find us on Bluesky, Facebook, Instagran, LinkedIn, Mastodon, Threads, TikTok, X, and YouTube.
Registered Charity
6 - 10
Providing emergency food, practical support and hope to people in crisis across Luton, while working towards ending hunger and poverty.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Community Engagement Manager is the project lead for the charity’s community engagement project, responsible for designing, delivering, and growing innovative and inclusive support services for children, young people, and adults affected by cardiomyopathy.
The post holder will build strong, supportive relationships with our diverse and growing team of community volunteers- many of whom have a personal connection to cardiomyopathy - providing them with ongoing support and supervision to develop and thrive in their roles.
The post holder will also build strong relationships with health & social care professionals (HSCPs) and other relevant third sector professionals across the UK, to ensure that cardiomyopathy patients (and their loved ones) in all four UK nations are routinely and effectively signposted to the charity’s services.
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Interviews for this role will take place w/c Monday 15th June.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Care4Calais and the Legal Access Department
Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.
In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in difficult and dangerous conditions.
Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing psycho social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services.
Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the current UK-France ‘One in One out’ deal), and support for young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with.
About the role
The aim of the role is to support and inspire volunteer teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The Casework Manager will be responsible for the casework conducted by our Asylum Team, which focuses on securing legal representation for our client's asylum claims and offering holistic support through the difficulties of the asylum process. Casework managers will use their experience and understanding of the UK asylum system and conducting complex casework to guide their teams, working collaboratively with each other and the Head of Department to respond with agility to a fast-moving policy environment.
Responsibilities
Volunteer Management
- Lead existing team(s) of volunteers to undertake their specified roles as agreed with the Head of Department
- Conduct quarterly 1:1s with volunteers to give and receive feedback, reaffirm commitments, review caseloads, support with more complex cases, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.
- Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Casework Managers.
- Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.
- Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required. Provide casework cover when volunteer caseworkers are otherwise unavailable.
- Supervise the casework conducted to ensure that volunteer caseworkers adhere to casework procedures so that every client receives the same level of service. Where volunteers may struggle to adhere to procedures ensure that concerns are identified and raised in a timely manner to reach an appropriate solution.
- Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.
- Recruit, train and onboard new volunteers with the support of the Head of Department as required.
- Manage own, limited, complex caseload of clients where required to support the volunteer casework team.
Casework Management
- Oversee the appropriate collection and management of confidential client information and data, ensuring that volunteers adhere to organisational policy at all times.
- Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.
- Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering strategic litigation cases supported or undertaken by the Department.
- Report on team progress to the Head of Department via pre-arranged channels and format.
- Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department.
- Build and maintain robust understanding of the policy landscape impacting people seeking asylum in the UK, identify and attend external training opportunities, ensure that any learning is passed on to other staff and volunteers across the organisation.
- Build and maintain relationships with key partners and stakeholders, including, but not limited to local authorities, legal teams, and other NGOs focused on support of people seeking asylum.
- Attend and contribute meaningfully to team meetings
Person specification
- In-depth understanding of the UK asylum system
- Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these
- Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion
- Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities
- Clear leadership ability, with the capability to act with initiative and drive
- An understanding of the volunteer experience including potential challenges volunteers may face
- Self-motivated and used to managing multiple priorities to meet deadlines
- Collaborative team member with excellent verbal and written communication skills
- Strong digital literacy, including ability to work on Google Workspace and Office 365
- Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset
Whilst not essential, we welcome applications from people with the following skills
12. Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic
13. Experience leading and managing volunteer teams from varied backgrounds
Application process
Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and how you meet the criteria set out in the ‘person specification’. Please include any skills, relevant experience and examples of how you exemplify each point. We recognise that skills and experience come from more than just employment history and encourage anyone who meets most of the specification for this role to apply, even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at admin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant.
The recruitment process will include two interview stages which will both be conducted online. We will be reviewing applications as they arrive and reserve the right to close the advert before the closing date. Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to offer feedback to applicants who are not successful in securing an interview. We do, however, thank you for your interest and taking the time to apply for this role.
Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration systems.
We are a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.
As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.
We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.
Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview. If you are a candidate with lived experience, please let us know in your application. We respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.
If you have any questions about this or need additional support with the application process for any reason, please contact us at admin [@] care4calais .org
The client requests no contact from agencies or media sales.