Community Service Manager Jobs in London, Greater London

Wandsworth WellFamily and Foodbank Service is an adult mental health service serving the Wandsworth community and based in foodbanks and GP surgeries across the London Borough of Wandsworth. We offer short term, holistic support focusing on the needs of the whole family whilst directly supporting the adult.

New funding has enabled us to create this post which will focus on increasing our capacity and inclusivity to provide emotional and practical support to the most vulnerable foodbank guests, who present with complex needs. This will involve providing a short-term intervention of up to two sessions, making safeguarding referrals where appropriate, liaising with GP’s and improving their access to services.

The other facet to the role will involve building new links with marginalised communities in Wandsworth, such as Refugee and Asylum Seekers, people with substance misuse, victims of domestic violence and the LGBTQ+ community. The goal is to reduce health inequalities including racism and all forms of discrimination.

Part time (18.5 hours per week) permanent post

Based in Vauxhall, London or Reading with hybrid working arrangements in place to accommodate both office and home working

Flexible working arrangements available within Monday to Friday,10am to 5pm.  Occasional evening and weekend working may be required. 

Salary in the range £12,373 to £15,122 per annum (£24,745 to £30,243 full time equivalent)

£1,650 per annum (£3,299 full time equivalent) location allowance payable if London based

At Parents And Children Together (PACT) we are genuinely passionate about what we do.  We strengthen families through the quality services we provide and through our energy and professionalism, we deliver excellence.

We have been at the forefront of adoption services for over 60 years, working with local authorities across the country.  With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds. With access to our specialist therapeutic services, we are proud to provide excellent lifetime support for our families’ adoption journeys.

Our adoption teams focus on assessing prospective adopters who can consider Early Permanence and/or adopting a wide range of children. 

We are looking for an Enquiries Officer to join our busy team operating our frontline enquiry service.  If you have excellent interpersonal skills and can demonstrate empathy and effective listening skills whilst developing your knowledge and understanding of adoption, then we would love to hear from you.

If you want to make a real difference and join our inspirational team, please visit our website for more information, how to apply and the full job description.

Closing date for applications:  Tuesday, 28th May 2024 at 9am

Interview dates:  Thursday, 6th June 2024 (Reading) and Tuesday, 11th June 2024 (London)

We look forward to hearing from you!

Please do not submit your CV, only completed application forms will be accepted.  No agencies please.

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds.  We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries.  These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period.  All opportunities are based in the UK.

Community Fundraising Executive

 Movember is the leading charity changing the face of men’s health globally, tackling mental health and suicide prevention, prostate cancer, testicular cancer.

In our mission to stop men dying too young, we’re seeking a passionate Community Fundraising Executive to join our London based team.

About the role

You will support fundraisers across the schools audience, providing them with a remarkable experience and keep them coming back to the charity.

The role will focus on both retention of high-value supporters and acquisition of new supporters, with a particular focus on the Movember campaign in November.

You will have the opportunity to work flexibly, blending your time between home and our Clerkenwell office. This role is being offered on a full time fixed term basis (12 months).

You’ll have the opportunity to

· Collaborate with Senior Community Fundraising Manager on school project plan, meeting targets.

· Provide regular data and reports on progress to Senior Manager.

· Identify opportunities for new school supporters, aligning with targets.

· Develop segmented reactivation plan for past supporters.

· Record supporter data and interactions on Salesforce.

· Manage day-to-day school supporter relations, ensuring consistency.

· Act as main point of contact for schools, with timely responses.

· Co-create reward plan with Senior Manager to enhance supporter value.

· Assist in developing engaging fundraising tools for schools.

· Represent Movember at events, increasing public awareness.

For this role, you’ll need

· Minimum of 1 years’ experience in a fundraising role.

· Proven experience of relationship management and stewardship.

· Ability to effectively communicate with all levels of stakeholders, internal and external.

· Highly developed organisation skills, the ability to prioritise and manage projects concurrently and meet deadlines.

· Problem-solving skills with a high degree of self-motivation and initiative

· Adaptability and flexibility.

Bonus points for

· Knowledge and understanding of men’s health

· Experience of working with CRM databases

· Experience of the education sector

Why Movember?

Movember is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience and knowledge, ensuring all applicants are treated fairly.

Our employee benefits include:

§  Hybrid/Flexible working – we offer our team a split of home and office working

§  13 weeks paid Parental Leave and 6 weeks annual leave

§  Health Cash Plan – to support the costs of everyday healthcare needs (dental, optical, wellbeing)

§  An Employee Assistance Programme offering face to face counselling, plus legal and financial support

§  A fun stimulating and collaborating culture, with company events

§  Service awards after 3, 5 and 10 years

§  Committees to join – Culture team, Diversity Equity & Inclusion, Movember book group

§  Bike to work scheme

§  Half day Fridays for 9 months of the year

The vacancy

Here at Peabody, we have an opportunity for a Team Manager - Young People on a Permanent basis for two new Supported Housing Schemes in Lewisham, due to open in June 2024.

You, as the Team Manager will support a team of housing support workers to support our young customers to remain in their home and take an active part in the community.

Both schemes are part of Peabody's well established Young Persons and Complex Needs service in London and will provide temporary housing for young people who are homeless aged between 16 to 17 years. 

What we’re looking for:

• Are you experienced in providing support as a senior support worker or as a team manager to people who have experienced trauma and have complex and challenging support needs?
• Do you have any previous experience in the housing support sector and a good knowledge of statutory and community services?
• Do you have some experience of managing and motivating a team to deliver a high-quality support service?
• Do you have experience of assessment and management of individual needs and risks?
• Are you able to communicate respectfully with and about people respecting the dignity and diversity of the people you are working with?
• Do you have any experience of working jointly with other agencies and liaising with statutory organisations?
• Do you have a genuine desire to help our young customers connect with their community, demonstrating kindness, empathy, a positive attitude, energy, and enthusiasm?
• Do you have good IT skills to include use of Microsoft office and can maintain electronic records, with attention to detail?

If so, this role is perfect for you!

A bit about the role:

As Team Manager, you will support your team of housing support workers and our young customers living in our supported housing properties.  You and your team will help support our young customers with all aspects of their tenancy, supporting them to be independent, helping them to reach their goals, to flourish and thrive.

You will care about their human rights and protect these where they are challenged.

Put simply, if you've ever wanted a job where you can make a meaningful impact on your team and our young customers lives, this is it.

Some of the key results for the role include: 

• Leading and managing your team by carrying out regular supervisions, team meetings, training, and staff development.
• Positive role model for support staff modelling good practice, advising on and intervening in, complex and/or high-risk cases.
• Taking an active lead in ensuring we are compliant with our regulators. 
• Ensuring your team carry out needs and risk assessments and flexible personalised support plans.

Key requirement:

This role will require an Enhanced DBS check, you must have a UK driving licence and access to a vehicle. 

A bit about us: 

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits for working at Peabody:

• Up to 25 days’ annual holiday plus bank holidays  
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Competitive salaries that are benchmarked regularly against current market rates  
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Are you ready to apply? 

To be considered for the position of Team Manager please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

Closing date: 17 May 2024

Interviews will be held week commencing 20/27 May 2024.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. 

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Contract type Permanent

Weekly hours 37.5 - shifts - day hours

If you’re passionate about building partnerships which transform lives, we want to hear from you. Every year, thousands of people receive life-changing support from Back Up – and with your help, we can do even more

As Corporate Partnerships Manager you’ll be responsible, for driving and developing the Corporate Fundraising Strategy. With support from our trustees, the fundraising board and committees, your focus will be on identifying and securing long-term, strategic partnerships with a variety of organisations as well as building on and maintaining those already in place. 

We pride ourselves in the strength of our partnerships and the impact they have – and are looking for someone who feels just the same as we do. Sound like you? Get in touch!

We have a proven track record in service delivery and a well-established donor base of longstanding relationships. With current pressures on health services, the need for our services is greater than ever and we must explore new ways of working in partnership to ensure we deliver. What sets us apart as a charity is our user-led philosophy, and our fun and inclusive culture. We value diversity and prioritise work-life balance and the wellbeing of our staff and volunteers. We focus on staff development, empowerment, and recognition.

Key stakeholders:

Trustees, fundraising boards and committees, corporate foundations, supporters, major donors, friends, and families of people with spinal cord injury, Back Up staff, volunteers, and trustees.

We are seeking a dedicated and experienced operations manager to join our team. We are looking for someone who will help strengthen the foundations of our organisation, as well as help us expand our growing network of partner organisations across the UK. 

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO to help build the operational structure of Big Green Heart, and support its day-to-day operations. 

You will also facilitate the national deployment of Big Green Heart workshops across the UK, and will work with the CEO and trustees to implement the strategy needed to upscale the work of Big Green Heart. 

__________________________________________________________________________________

JOB TITLE: Operations Manager

SALARY: £27,000 - £30,000 / year,  FTE

LOCATION: Remote

FT / PT: Part Time

HOURS: Approx 16 hours per week.  The hours will be flexible and may include evenings and weekends.

ANNUAL LEAVE: 25 days pro rata

__________________________________________________________________________________

RESPONSIBILITIES

• You will develop and implement operational policies, procedures and systems to improve efficiency and effectiveness of the organisation.

• You will monitor and evaluate the operational performance of the organisation, identifying areas for improvement and implementing solutions.

• You will manage the operational activity of our Big Green Heart experience days, supporting the CEO in the delivery of them. 

• You will work closely with our partner organisations who are using the Big Green Heart model, ensuring that the high standards and values of our teaching are maintained.

• You will also work with the Big Green Heart team to onboard new partner organisations. You will work with them to understand their needs and secure buy-in. 

• You will collaborate with the trustees, who also contribute to tasks linked with Big Green Heart's development. 

• You will manage the budgeting and financial planning processes, working closely with the Treasurer.

• You will be trained as a Big Green Heart facilitator with an expectation that you may be needed to facilitate a workshop during your time at the organisation.

• You will participate in professional and networking events related to Big Green Heart’s field of intervention.

• You will support staff members, trustees and volunteers, providing guidance and training in the operations of the charity as needed.

__________________________________________________________________________________

NECESSARY REQUIREMENTS

• At least two years experience in operations management, preferably within the charity sector. 

• A self motivated individual, capable of independent working.

• Ability to translate vision into a working practice. 

• Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.

• Excellent communication and interpersonal abilities, with the capacity to work collaboratively with a diverse range of stakeholders.

• Familiarity with budgeting and financial management processes.

• Proficiency in Microsoft Office and other relevant software applications.

• Commitment to the mission and values of the Big Green Heart.

DESIRABLE REQUIREMENTS

• Experience of working in a start-up environment, supporting the operational needs of a fledgling organisation. 

• Familiarity with using KNACK database.

__________________________________________________________________________________

The Big Green Heart recognises the need to provide a safe and caring environment for children, young people and vulnerable adults. As part of our safeguarding policy we will require any successful applicant to complete disclosure checks and obtain an enhanced DBS certificate. 

There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.

Please note that we can only consider applications from candidates who have the legal right to work in the UK.

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community. 

Our values

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence.  As a community housing association based in the East End for nearly 100 years, we’re proud of the work we do to address the housing crisis through building and managing great homes.

We are looking to recruit a part time Older People’s Money Management and Support Coordinator (21 hours/week) to be responsible for providing essential financial guidance, support and advocacy to Customers living in Gateway’s Older Peoples Schemes. Your primary focus will be to help older residents manage their finances, access appropriate benefits, and develop financial literacy skills. We can offer a hybrid working arrangement for this part -time position - you will be able to split your time between working from our office in Mile End and working alongside our residents in our Sheltered schemes in Tower Hamlets.

Your accountabilities will include but not be limited to:

· Working closely with Income/Housing Teams in reviewing pre-eviction cases ensuring appropriate support has been offered prior to action.

· Providing a customer focused service where we help to empower residents to sustain their tenancies, delivering both welfare benefits advice and money guidance support.

· Financial Guidance: Provide expert advice and guidance to older residents on financial matters, including budgeting, debt management, banking, and money-saving strategies.

· Benefits and Entitlements: Assist residents in understanding and accessing relevant benefits, allowances, and grants, providing support with applications, appeals, and assessments.

· Financial and Support Assessments: Conduct comprehensive financial assessments with older individuals to determine their income, expenditure, and financial needs, identifying areas for improvement or intervention.

· Budget Planning: Help residents develop realistic budgets and financial plans, considering their income, expenses, and financial goals, and offering ongoing support to ensure their successful implementation.

· Financial Literacy: Organise workshops, training sessions, or one-on-one coaching to enhance residents' financial literacy skills, empowering them to make informed financial decisions.

· Record-Keeping and Reporting: Maintain accurate and confidential records of financial assessments, support provided, and outcomes achieved, ensuring compliance with data protection regulations, and producing reports as required.

QUALIFICATIONS AND SKILLS: 

· Extensive knowledge of a wide range of benefits (including welfare reform)

· Experience of working in advisory role with the public

· Experience of handling case work and referring to relevant organisations

· Knowledge of completing applications for benefits, grants, appeals and funding.

· Understanding the principals of budgeting for low-income families

· Good understanding of equality and diversity.

· Operate flexible working hours to make sure all customers have access to this service.

· Sound knowledge of financial management principles, budgeting techniques, debt management strategies, and benefits systems in the United Kingdom.

The role will work with a range of residents and colleagues, so a positive approach to collaborative team working is essential. You'll need to live our one team culture. If this sounds like you, we look forward to receiving your application.

Our benefits package includes:

· Annual Leave: starting at 28 days, plus Bank Holidays

· Subsidised Health and Wellbeing Membership

· Simply Health – help towards the costs of dentist, optician, and private medical appointments.

· Employee Assistance Programme – including free legal, financial and counselling advice.

· Pension – up to 10% employer contribution

Please note only shortlisted candidates will be contacted.

CLOSING DATE: Wed 30th May 2024

INTERVIEWS: TBC

Previous applicants need not apply.

Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community

Job Title: Partnership Development Manager

Salary: £34,500.

Contract Type: Contract for 18 months; there is a strong possibility that currently anticipated growth in the team may see this role become permanent during the contract term. Full time (35 hours per week) although flexible hours may be considered; the role may require occasional evening and weekend work  

Working location: Home based. The post holder should expect to come into the office a minimum of two days per month, with the possibility of up to five days per month being routinely required. 

Reporting to: Partnership Development Lead, Corporate Partnerships team 
 

BACKGROUND   

The latest research suggesting that the number of children and young people at risk of hunger has rocketed to three million means that one in five children don't have enough to eat.   

When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.  

Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.   

Magic Breakfast are ambitious to grow our impact in order to remove hunger as a barrier to learning for all children and young people in the UK. To do this, we need to continue to grow our fundraised income, of which new corporate income is a significant element.

JOB INFORMATION

We are seeking candidates who are after the next step in their fundraising journey. You will already have strong credentials and be ready to start your journey into Partnership Management which will include leading in delivering the new business plan and working closely with colleagues in the Partnership Development team and across the organisation to identify, create and secure new strategic, multi-year corporate partnerships 

You’ll be ambitious to take the next step and we are on hand to support and offer you training and a positive working environment to allow you to gain confidence and knowledge in the role at a steady pace.

KEY RESPONSIBILITIES 

• Building a pipeline that reflects Magic Breakfast’s restricted and unrestricted funding needs, including Gift in Kind requirements, working with the Partnership Research Executive to research and identify prospects with potential.  
• Making use of multiple tactics to secure meetings with prospects including, for example, cold calling, emailing, running events, event networking and social selling on platforms like LinkedIn.
• Ensuring that risk-screening and due diligence processes have been completed in line with Magic Breakfast’s Ethical Fundraising and Due Diligence policies. 
• Understanding each prospect’s strategic interests through meetings, discussions and research and defining the mutual advantage in partnership. 
• Developing and delivering engaging, relevant and impactful pitches and written proposals to prospective partners.  

APPLICATION PROCESS

We have a firm commitment to encouraging fairness and diversity in our workforce and we encourage applications from people who identify as Black, Asian or from a Minority background, who are underrepresented in our organisation.  

Should you wish to discuss the role before applying please email our People and Culture Team, hr@magicbreakfast.  com

Shortlisting - Wednesday 15th May

First interview - Tuesday 21 May, Wednesday 22 May 

Second interview – Tuesday 4th June, Wednesday 5th June – morning only

WASH Systems and Programme Partnerships Senior Manager

Contract: Permanent, Full time

Location: The role will be based in the UK or one of the following countries where WaterAid works, subject to right-to-work eligibility in the respective countries. Bangladesh, Ethiopia, Ghana, Kenya, Malawi, Nepal, Nigeria, Rwanda, South Africa, Uganda, Zambia

For the UK Location, we offer hybrid working: A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.

Salary & Benefits: Salaries and benefits for different countries will vary in line with the successful candidate's location and depending on experience. If UK-based: £56,249 - £59,602 (depending on experience) or equivalent established grade G salary and benefits in the country of employment.

About WaterAid:
Want to use your skills in steering WaterAid's sector-leading work on strengthening WASH Systems and establishing impactful programme partnerships? Join us to play a pivotal role in making sustainable and safe water, sanitation and good hygiene normal for everyone everywhere.

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as WASH Systems and Programme Partnerships Senior Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
WASH Systems and Programme Partnerships is part of the Programme Support & Knowledge team (PSK), a key unit of the WaterAid UK International Programmes Department (IPD) operating in 17 African and Asian countries. PSK is a diverse and motivated group of 20+ technical specialists and advisors, passionate about bringing sustainable WASH to the world's poorest and most marginalised people. PSK leads and supports organisation-wide programme learning and knowledge management, collating and disseminating programme knowledge and facilitating knowledge exchange. The team provides technical advisory expertise and fosters and supports internal and external programme and technical partnerships and networks. The team also leads on developing normative programme documents and standards, advising and supporting on the delivery of IPD's programme capacity enhancement strategy. PSK collaborates with many functions across the organisation including policy, advocacy, campaigns, fundraising, communications, as well as with WaterAid partners and collaborators.

About the Role:

As an experienced WASH professional and systems thinker, you will provide strategic leadership to the WASH Systems and Programme Partnerships team, aiming to maximise the value that the individuals and the wider Programme Support and Knowledge team brings in contributing to effective approaches to WASH systems strengthening and effective programme partnerships for collective action, as part of WaterAid's strategy.

The WASH Systems and Programme Partnerships Senior Manager is a senior leadership role within the Programme Support and Knowledge (PSK) team that sits within the International Programmes Department of WaterAid (UK). You will be a member of the PSK senior leadership team.

In this role, you will provide the vision and the steer to the team in providing high quality and impactful WASH systems advisory support, guide the development and refreshment of the organisational framing, guidance and standards materials. The role will also provide leadership in steering and convening the organisational best practice in developing and shaping strategically focused programme partnerships and alliances for effective collective action. This includes guiding our work on the relative roles of the public and private sector in WASH, particularly evolving our work on Sanitation and Water Operator Partnerships (SWOPs).

You'll:

• Strategically lead WASH systems and partnerships support for WaterAid programming
• Lead programme learning and knowledge management in WASH systems and programme partnerships
• Support fundraising, external engagement, partnerships and communications with respect to WASH systems and programme partnerships
• Lead the team to be dynamic, collaborative and influential in their work

About You:

• Extensive and broad experience in WASH development in developing countries, demonstrated through a solid career record, with specific knowledge and skills in strengthening WASH systems and effective programme partnerships, across multiple contexts.
• A systems thinker and systems expert, capable of developing and delivering transformational WASH programmes with large scale outcomes.
• Demonstrated experience of developing impactful programme partnerships and solid understanding of collective action in practice.
• Substantial experience public / private sector approaches and models for effective and sustainable WASH services.
• Proven skills in leading strategic, effective and impactful initiatives in larger organisations, from a similar level senior level.

Although not essential, we also prefer you to have:

• Working knowledge of one or more of WaterAid's working languages (French, Portuguese and Spanish).
• Experience of leading or managing applied research.
• Experience and understanding of establishing and promoting technical standards.

Closing date: Applications will close one minute before midnight (UK time) on 9th June 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting the following 3 items into one document in either Word Document or PDF format:

1. Item 1: Your Cover Letter
2. Item 2: Your CV
3. Item 3: Short answers to the following three questions on a separate page. Please limit your answer to no more than 200 words per question.

• Q1. What are your top 3 skills / areas of experience that you feel meet the requirements of the role?
• Q2. What is your approach to provision of technical advice and support?
• Q3. What top 2-3 aspects of WASH systems do you think are the most catalytic in bringing about systemic change in the entire WASH system?

Please indicate your location and the right-to-work eligibility in your Cover letter.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Working at Koreo

Koreo is a learning consultancy dedicated to imagining and building a better world. We work across civil society to help everyone experience the transformative power of radical learning. Since 2004, we have become one of the UK's leading learning and development partners for organisations with a social purpose, working alongside leaders in communities, social change organisations of all sizes, and convening learning networks across sectors and industries.

Our work is made up of a combination of consultancy projects, from large scale culture change programmes to discrete strategy and people development projects, as well as through our own programmes developing emerging and existing talent across the social change sector.

You can learn more about what it’s like to work at Koreo by exploring our Company Toolkit at www.koreo.co/toolkit.  You'll benefit from:

• 25 days holiday (5 days of which are fixed in August and Christmas), plus bank and public holidays

• Enhanced sick pay and family leave policies, flexible working arrangements, workplace pension scheme

• Cycle to Work scheme

• Fully comprehensive Employee Assistance Programme

The Job

The Learning Networks Portfolio Manager will:

• Report to the Managing Director

• Be employed on a permanent contract

• Be based remote or hybrid, with regular travel to London

• Be paid a pro rata full-time equivalent salary of £45,000-50,000

The Role In Brief

This position plays a central role in the delivery of Koreo’s work; responsible for a portfolio of the company’s biggest and most established programmes. It will be a varied role and will require someone to lead project teams in the design and delivery of high quality national learning programmes, while also playing a key role in the development of Koreo as an organisation
better able to build a just and regenerative future.

1. Responsible for the successful delivery and development of a portfolio of national learning programmes and projects. This portfolio of work is primarily focused on cross-sector learning programmes that bring cohorts of people together around learning missions. Examples include Civic Futures and the London Engagement Collaborative
with the GLA.
2. Responsible for sustaining and growing the portfolio, and with it Koreo’s profile, network, and income. This might be focused on developing the existing programmes in the portfolio, or could include wider writing, public speaking, pitching and networking
which support the distribution of the work.
3. An internal leadership role in developing a just and inclusive culture in which a diverse team can do its best work. This includes line management of one Project Coordinator, development of organisational practice and process, and work with the team on culture and development.

We’re looking for someone with the following skillset:

Commitment to Koreo Mission:

● An interest and motivation in driving social change through learning, and supporting people to create a more just and regenerative world through learning and development.

● An interest in understanding how social change happens in a complex world, and a commitment to supporting social change work that is consciously anti-oppressive, aware of power and agency, and committed to facing the big, messy challenges of the 21st century in a way that is both just and regenerative.

Strategic Leadership:

● Experience of a role with responsibility for the leadership of a team or portfolio of projects.

● Experience of strategy development and implementation, either at a programmatic or an organisational level.

Programme Management & Delivery:

● Experience of leading the design and delivery of learning programmes in an equivalent environment. 

● Experience leading projects which required the effective management of a range of stakeholders through project and programme work. You will be able to demonstrate how you have engaged with those stakeholders to build their connection with and investment in the project, and how you managed that work. 

● Experience of designing and facilitating learning/collaboration/experimentation spaces for individuals and groups, either in an organisational or programmatic context. 

● Skills & Knowledge which enable you to design high quality programmes and learning spaces, to support individuals with their learning, and to facilitate group spaces. 

● A familiarity with subjects relevant to Koreo’s work is essential. Successful candidates will likely be interested in subjects like collective impact, new approaches to power, working in and with complex systems, organisational design and psychology, participatory futures, activism and organising, multi-disciplinary practice, and much more that we don’t know about yet.

● An ability to communicate clearly and effectively with a range of stakeholders, with excellent verbal and written skills.

Operational Excellence:

● Experience working in a role which required excellent project planning, management & reporting. 

● Experience working in a role in which you were responsible for building and then delivering against project budgets.

● Experience working with a CRM to manage relationships and programmes of work. 

● An ability to organise and manage yourself, to work and deliver at pace to a high standard across a number of projects, to spot and solve problems as part of a proactive attitude.

● An ability to cope well with competing demands and changing environments, demonstrating flexibility and an ability to work in different settings and with different people.

Development & External Influencing:

● An understanding of the landscape of social change work, with a particular focus on UK non-profit and public sectors and the needs of people, organisations and networks in this space. 

● Experience of winning, and/or growing projects or programmes of work to deliver on a business development target. This may be through growing existing projects, writing proposals/tender responses, or by taking a new idea from concept to operational delivery. Experience of doing this in an equivalent context is desirable.

● An ability to influence externally, with a particular focus on the production of content (in the form of blogs, articles, reports, videos, infographics) that support campaigns and external influencing. 

People & Culture

● An ability to building positive relationships in a small, busy and ambitious team, leading and able to hold relationships with colleagues and our wider community.

● A commitment to your own personal development and learning, and an understanding of how that development will be supported by your work at Koreo.

It’s desirable, but not essential that the person has:

● An understanding of Justice, EDI, and anti-oppression and how to apply that understanding into organisational development.

● Experience of designing and delivering cross sector learning networks.

● Experience of client and account management in a consultancy context.

● Experience of designing spaces for cross-sector groups.

● Familiarity with practices like coaching, action learning, or particular methods of group work.

● Experience using Asana or an equivalent.

● Experience using Hubspot.

● An existing network in a relevant sector.

● An existing practice (and examples) of sharing your thinking or practice with a wider audience.

● Experience of line management.

Further information about the role can be found in the job pack linked on our socials or Medium page.

Location: London, Haig House

Contract Type: Permanent, full time.

Hours: 35 hours per week, Monday to Friday

Salary: £41,172 to £44,232 per annum (Inclusive of London Supplement)

Can you interrogate complex data to help evaluate the performance of a portfolio? Are your decisions driven by audience-insight? If you’re a strategic thinker, with a passion for embedding change and new ways of working within an organisation, this is the role for you. 

We are looking for a Portfolio Development & Innovation Manager to help us review and evaluate our Fundraising portfolio, drive decisions about how we best meet our strategic goals and design a new Fundraising Innovation Strategy.  

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Portfolio Development & Innovation Manager is part of the new Fundraising Planning team, following the launch of the Three Giants Fundraising strategy. This team is dedicated to putting our audiences at the heart of planning, and innovating to ensure we’re working towards our goals as effectively as possible. 

As well as leading the annual review of our Fundraising portfolio, this role will be responsible for developing our new fundraising innovation strategy; working with teams across the organisation to understand what innovation means to the Legion and designing processes and toolkits to embed new ways of working as part of this approach. 

We have a new strategy; a new structure and we’re now looking for new people to join our growing fundraising team. With your ambitious colleagues in Fundraising Planning, you’ll support the directorate to evolve and optimise our existing programme, drive efficiencies in the way we work and champion an audience-led approach that ensures strong relationships today and provide longer term opportunities to help fund our much-needed services in the years ahead.  

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date: 23/05/2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Job Title: Customer Experience Manager  

Salary £36,000 

Hours: 35 hours per week

Location: Fully remote – home based

Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We are thrilled to announce the opening for a commercial thinking and innovative Customer Experience Manager at NCT.  If you thrive in a fast-paced environment and have a knack for turning ideas into action, this role is made for you.

The Customer Experience Manager holds a pivotal position at NCT, managing the complaints, compliments and comments processes and procedures for the organisation, as well the post-booking journey and the team that supports parents once they have booked their course with NCT. This role, alongside the Bookings Journey Manager and Head of Operations, is responsible for the management of bookings, complaints and quality of service to more than 150,000 parents each year.

You will support the delivery of our courses to new and expectant parents with trust and excellence, whilst providing essential input into maintaining and growing course income so that our charity can thrive and achieve more impact for our parents into the future.  

At the heart of our mission is the 'More Parents, More Impact' pillar of our 'For Every Parent' strategy. As the Customer Experience Manager, you'll play a pivotal role in achieving this vision by driving efficiency, effectiveness, and productivity across the team. You will set and monitor clear, achievable KPIs, ensuring our team remains focused on delivering exceptional results.

We are looking for….

• A strategic thinker with a commercial mindset who has overseen bookings or sales teams.
• A leader who is forward thinking and inclusive.
• A strong leader in handling complaints, particularly focusing on high-risk and EDI (Equality, Diversity, and Inclusion) complaints.
• A process driven, bold individual who is not afraid to challenge the status quo.

If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you.  Join us in our mission to empower parents and create a positive future for families everywhere.

The successful candidate can be based anywhere within the UK with this remote opportunity.

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date for applications: 10am on Friday 24th May 2024

Interview dates: Wednesday 29th and Thursday 30th May 2024

Interview format: Virtual – Teams link will be sent with invite to interview.

We're looking for an enthusiastic and motivated candidate to join our team at The Bridge! We are a women's health and wellbeing charity that runs projects and services which address health and gender inequalities. 

Want to work within a charity?

Be a welcoming and supportive presence for all who walk in our door?

Provide vital support for the running of women's health and wellbeing services for our community?

You’re our ideal candidate if you’re friendly and approachable; a real team player with excellent interpersonal skills and a passion for delivering top-notch customer service. Comfortable working in an often busy space, you’ll remain calm and organised under pressure, handling enquiries and offering information and assistance in a friendly, approachable manner.

This is the perfect opportunity for anyone looking for experience working in a mission-driven organisation dedicated to improving women’s health and mental wellbeing.

Sounds like you? Then we want to hear from you!

Shift pattern will be as follows:

Mondays: 14:30-21:00

Tuesdays: 14:30-21:00

(12 hours per week total)

the main purpose of the role:

• to offer high quality customer service to all visitors and enquirers;
• to be responsible for the day to day operation of the reception area, providing information efficiently and effectively;
• to undertake administration for gym membership and meeting room bookings;
• to undertake additional general administration for The Bridge and provide administrative support to the management team when required.

Please note this post involves some evening work.

For more information please see the attached Job Description. 

Supporter Engagement Manager

Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!

About Us

Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.

About the Role

As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.

Read the job pack for further details of this fantastic opportunity.

Key Responsibilities

• Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
• Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
• Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
• Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
• Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
• Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
• Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
• Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
• Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.

About You

• Minimum of three years of experience in the charity or third sector.
• Proven track record in supporter engagement and database management.
• Good understanding of UK GDPR regulations.
• Familiarity with fundraising functions and project management.
• Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong proficiency in written and verbal communication.
• Innovative thinker with a proactive approach to problem-solving.
• Team player with a reliable and detail-oriented work ethic.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours

34.5 hours a week, Monday to Friday.

Benefits

• Hybrid working (2 days in the office, 3 days at home)
• Flexible working hours
• 5 weeks' paid holiday per year, as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox
• Wisdom app
• Care Friends referral app
• Birthday reward
• Long-standing service reward
• Life assurance scheme
• Pension scheme

Join Our Team

If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.