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32

Content And Marketing Lead Jobs in Manchester

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Top job
Age UK, Warrington (Hybrid)
£38427 - £42472 per annum
Posted 2 days ago
Closing in 2 days
World Horse Welfare, Remote
£35,000 per year
Do you want your job to feel exciting again? Are you a highly motivated, experienced fundraiser looking for a new challenge?
Posted 5 days ago
Closing in 3 days
Help for Heroes, Remote
Up to £45,000.00 per year
Help For Heroes has an incredible opportunity for a Senior Marketing(Fundraising Products) Manager to join their team on a fixed term basis.
Posted 5 days ago
Blind Veterans UK, Remote
£35,000 - £37,000 per year
A key role producing data selections and actionable insights to improve our marketing activity and deliver excellent supporter experience.
Posted 1 day ago Quick Apply
Global Clubfoot Initiative, Remote
£40,000 - £42,000 per year
Join us to build strong foundations supporting our operations so that all babies born with clubfoot get life transforming treatment.
Posted today Quick Apply
Page 1 of 3
Warrington (Hybrid)
Newton Abbot, Devon
Blackpool
£38427 - £42472 per annum
Full-time
Permanent
Job description

Age UKs IT Service Management Team is looking for an experienced ITSM administrator to take on a new role of ITSM Lead.

Reporting into the ITSM Service Desk Manager, you will be able to demonstrate a strong understanding of our ITSM platform and evidence working with multiple diverse stakeholders. This is a hands-on role configuring the platform and its various modules. We integrate to multiple systems so a good understanding of these is essential. Experience of integrations would be beneficial.

Automation is key to our success in supporting business objectives so the role holder will have practical experience of implementing digital workflow to solve business problems. Using a blend of technical awareness and strong communication skills, you'll lead the ITSM automation backlog for Age UK. Our ITSM platform is built on Hornbill.

You'll be responsible for the line management of the Junior Hornbill administrator, supporting and working with them to bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.

Please note this role is hybrid and predominantly you will be working from home, with occasional visits to one of our regional offices in London, Blackpool, Devon or Warrington. Your linked office is where you are located closest too. Travel costs to your linked office are the responsibility of the postholder and are not covered by the charity.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

* Broad and extensive experience of automating processes using workflows and administrating within an ITSM platform. A, I, P

* Strong communication skills and the ability to work collaboratively in a team, stakeholders and customers. A, I, P

* Problem-solving abilities along with strong analytical skills and attention to detail to identify and address issues within an ITSM platform and its integrations. A, I, P

* Technical awareness to interact with utility scripts and gather technical details for reporting. A, I

* Basic knowledge of scripting. A, I

* Experience with ITSM requirements capture and documentation. A, I, P

* Good understanding of the implementation of IT Service Management best practice principles, and agile delivery. A, I, P

Great to haves:

* ITIL v3/v4 foundation

* SQL

* Power Bi

What we offer in return

  • Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
  • Excellent pension scheme, life assurance, health cashback plan and EAP
  • Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
  • Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
  • Blue Light Card Scheme

Additional Information

* Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements:
* Internet bandwidth: 40Mbps minimum.
* Internet connectivity: Wired / ADSL / Fibre.
* Stable and safe working environment.

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Application resources
Posted by
Age UK View profile Organisation type Registered Charity Company size More than 1000
Posted on: 31 March 2025
Closing date: 14 April 2025 at 14:09
Job ref: Grp01460
Tags: IT