537 Coordination and support days jobs
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Are you passionate about creating memorable experiences and building meaningful connections? Do you thrive in a busy environment where no two days are the same? If so, we want you!
As our Supporter Engagement Coordinator, you'll be an important point of contact, ensuring our audience members and supporters experience top-notch care and engagement. You'll play a critical role in our mission by coordinating events, managing communications, and supporting our vibrant community. You will ensure that the data on the College's CRM system is up to date and accurate.
You will have the following
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Customer Service Excellence: Proven experience delivering high-quality customer care, ideally in a fundraising, or educational setting. Ability to handle enquiries and complaints with professionalism and empathy.
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CRM and Data Management: Strong working knowledge of CRM systems (we use Beacon) including data entry, segmentation, and reporting. Experience with data imports/exports and maintaining data accuracy.
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Event Coordination: Experience planning and delivering events, including logistics, venue liaison, catering, and AV coordination. Comfortable acting as Duty Manager and supporting evening lectures and events.
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Communication Skills: Excellent written and verbal communication skills, with the ability to engage supporters, respond to enquiries, and write engaging responses.
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Digital Literacy: Proficient in Microsoft Office Suite (Word, Excel, Outlook), Eventbrite, and online giving platforms. Comfortable using digital tools to manage bookings, communications, and supporter journeys.
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Organisational Skills: Highly organised with the ability to manage multiple tasks, prioritise effectively, and meet deadlines. Strong attention to detail.
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Team Collaboration: Experience working collaboratively across departments and with volunteers. Willingness to support colleagues and contribute to a positive team culture.
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Friendly, approachable, and professional manner.
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Enthusiastic about public engagement and supporter care.
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Flexible and adaptable, with a willingness to work occasional evenings.
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Proactive and solution-focused, with a commitment to continuous improvement.
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Experience in a fundraising or engagement role within a charity, or educational organisation (desirable)
Gresham College is a charity which provides high-quality free education to the public across a broad range of subjects.
The client requests no contact from agencies or media sales.
The General Assembly of Unitarian and Free Christian Churches (GA) is the central charity that supports its member congregations, ministers and societies in England, Scotland and Wales. Its purpose is to promote free and inquiring religion, through inclusive, free-thinking communities that draw on wisdom from all sources, without doctrine or dogma. Our congregations are autonomous and locally led; the GA is not a hierarchical leadership body, but one that supports and leads alongside our members.
As Britain’s religious culture and context has changed, so have Unitarian communities, and the GA is in a process of adapting to best meet these changing needs.
The purpose of this role
This is a new role, created as part of a restructuring of the GA's operational team. The Administrative Coordinator is the human face of the GA's operational work. This is a role for someone who is genuinely energised by working with people - warm, organised, and reliable - and who combines administrative excellence with the wish to maximise the potential of others.
You will provide the day-to-day administrative and coordination support that keeps the GA's work with congregations, ministers, and members running smoothly. You will be the first point of contact for many people who engage with the GA, and your ability to connect - to listen, to follow through, and to make people feel empowered, inspired, and part of something that matters - will shape their experience of the organisation.
We think of this role as needing three things in equal measure: people skills, administrative excellence, and organisational ability. Plenty of people are strong on one or two. We're looking for someone who ideally brings all three but we appreciate that's a bit of a unicorn, so please don't let that put you off applying.
What you’ll be doing
- Congregational and membership administration - Serve as a first point of contact for enquiries, maintain accurate membership records, and support engagement across our wider community.
- Congregational support toolkit - Coordinate the production and publication of guidance materials, and host online meetings connecting community members with subject matter experts.
- Ministry and congregational support - Maintain key registers and records, coordinate the annual commitment-to-pay process, and triage our inbox with care and good judgement.
- Events support - Provide coordination support for the Annual Meeting and other GA events, working alongside our freelance events manager on registration, logistics, and communications.
See the attached job description for more details.
What core skills and experience you’ll have
Essential:
- Experience in an administrative or coordination role, ideally in a charity, membership body, or similar organisation
- Experience working with volunteers, congregations, or membership communities — and an understanding of what sustains them
- Strong organisational skills and attention to detail, with the ability to hold multiple threads without losing sight of the people behind them
- Warm, clear written and verbal communication skills, adaptable to different audiences
- Confidence hosting and facilitating online meetings
- Confidence with databases and digital tools, and willingness to develop Salesforce skills
Desirable:
- Familiarity with a CRM database (e.g. Salesforce, CiviCRM)
- Understanding of basic charity governance and administration
Please note: We've listed essentials and desirables in good faith, but we know no one is the finished article. If you bring the right values, approach, and most of the experience, we would love to hear from you.
About the role
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JOB TITLE: Administrative Coordinator
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LOCATION: Office-based hybrid. Minimum 2 days per week in our Central London office (Essex Hall, WC2)
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WORKING HOURS: Full-time 35 hours a week. Part-time applications (min. 4 days a week) considered.
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SALARY: £28,000 - £32,000 per annum depending on experience
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START DATE: ASAP
Our benefits package includes
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30 days holiday, plus English bank holidays
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Workplace pension scheme (7% Employer contribution)
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Staff support budget for personal development and wellbeing
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Membership of financial wellbeing programme (Maji)
Apply for the position of Administrative Coordinator
Please submit a cover letter and CV via the link below to make an application.
In your cover letter, we would like to understand what it is that has drawn you to this role and what it is about the General Assembly’s work that resonates with you. Applications submitted without a cover letter will not be considered.
Please note: Applicants must have the right to work in the UK. We are unable to sponsor visa applications.
The deadline for applications is Thurday 24th September 2026, 23:59 BST.
Our initial first stage interviews will take place on Tuesday 13th October 2026. These interviews will be in person at our Head Office, Essex Hall, in Central London and we will reimburse travel expenses (standard class public transport).
Shortlisted candidates will then be invited to a final video interview taking place week commencing 19th October 2026.
The interview process will include a prepared task, and you'll be given plenty of time in advance to work on it - we want to see your thinking, not test you under pressure.
If you need any reasonable adjustments to support you through the interview process, please just let us know - we're happy to help.
The client requests no contact from agencies or media sales.
The DRSGs bring together researchers, healthcare professionals, and people living with or affected by diabetes to identify research gaps, shape research priorities, and drive activity that improves the lives of people affected by diabetes. Through workshops, reports, funding recommendations, and collaborative projects, the DRSGs help ensure that diabetes research is both scientifically rigorous and informed by lived experience.
The bulk of this role focuses on coordinating the smooth running of the DRSG and related activities, including managing the shared inbox, scheduling meetings, preparing agendas and papers, recording high-quality minutes, and acting as a key point of contact for members. Beyond these core responsibilities, you will play an active role in supporting projects and helping shape member involvement as the DRSG evolves. This includes co-facilitating discussions, tracking qualitative and quantitative insights, helping identify and engage peer reviewers for highlight notice applications, and supporting a range of Patient and Public Involvement (PPI) activities. You will also work closely with the Grants Advisory Panel (GAP), a panel of people affected by diabetes who contribute to funding decisions, and support wider research initiatives, including the Type 2 Prevention Research Challenge.
By ensuring our steering groups and PPI panels run efficiently, you enable researchers, healthcare professionals, and people affected by diabetes to collaborate effectively. Success in this role means delivering seamless administrative control, capturing the impact of DRSG outputs, and ensuring patient voices directly influence research priorities. An ideal candidate will combine high-level organisational skills with experience or understanding of biomedical research and the UK research landscape.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Providence Row is recruiting a Gardening Coordinator. Founded in 1860, we are an established charity that delivers support for individuals who are homeless and rough sleepers.
Job located at The Dellow Centre, London E1 7SA.
Auto enrolment from day one into the People’s Pension.
The role will maintain a safe, welcoming and productive rooftop garden that supports learning, wellbeing and inclusion. Also to deliver practical gardening and food-growing activity that helps trainees and volunteers build skills, confidence and progression opportunities.
Closing date is Monday 12 October 2026.
To apply, please upload your CV with a covering letter detailing how you meet the person specification.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rays of Sunshine, recognised in The Sunday Times Best Places to Work 2026, is looking for an experienced and proactive Executive Assistant to the CEO to join our small, ambitious and collaborative team.
This is a varied part-time role at the heart of the organisation, working closely with the CEO to provide high-quality executive support and help coordinate governance, projects, organisational priorities and key operational activity.
You will be joining Rays of Sunshine at an exciting point in our development, with a clear focus on strengthening how we work, delivering our ambitions well and continuing to grow our impact for seriously ill children and their families.
This is much more than a traditional diary-management role. You will work closely with the CEO across a broad range of priorities, helping to create structure, maintain momentum and ensure important actions are followed through. The role will involve coordinating meetings, briefings and actions; supporting Committee and governance processes; helping to keep key organisational projects on track; and providing practical support across operational activity.
You will also play an important role in the wider rhythm of the organisation, helping to coordinate team meetings, collaborative sessions, away days, staff engagement activity and actions arising from staff feedback.
We are looking for someone who is highly organised, calm under pressure and confident working independently. You will need excellent judgement and absolute discretion, with the ability to handle sensitive and confidential information appropriately. You will be someone who can anticipate what is needed, take ownership of tasks through to completion and build strong relationships with colleagues, Trustees, advisers, partners and suppliers.
Our team is small, values-led and ambitious. We value collaboration, kindness, accountability and a willingness to get stuck in. Because of our size, everyone has a visible impact, and this role will suit someone who enjoys being at the centre of an organisation, understands how to keep things moving and takes pride in doing the small things exceptionally well.
Experience in governance or the charity sector would be helpful but is not essential. We are more interested in finding someone with strong EA or senior coordination experience, excellent judgement and the ability to bring structure and pace to a busy environment.
At Rays of Sunshine, we brighten the lives of seriously ill children and their families through magical wishes, hospital services and our wider Wish Community. This is an opportunity to use your skills in a role where the quality of your work will directly support the effectiveness and impact of the charity.
Applications will be reviewed as they are received, with interviews held on a rolling basis on or before 8 October 2026. An immediate start is desirable, so early applications are encouraged.
We brighten the lives of seriously ill children across the UK by granting wishes and providing ongoing support in hospitals and within the community
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Providence Row is recruiting a Trusts and Foundations Coordinator. Founded in 1860, we are an established charity that delivers support for individuals who are homeless and rough sleepers.
Job located at The Dellow Centre, London E1 7SA.
Auto enrolment from day one into the People’s Pension.
The role will help secure a fundraising target to enable the wider work of Providence Row in support of people experiencing homelessness. Also to research new supporters and carefully managing, developing and stewarding these, and existing, partnerships.
Closing date is Monday 12 October 2026.
To apply, please upload your CV with a covering letter detailing how you meet the person specification.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help Create Life-Changing Experiences for Children
At Honeypot, we believe every child deserves the chance to feel safe, valued and supported. As our Children's Services Coordinator, you will play a vital role in making that happen.
This is an exciting opportunity to join a passionate and dedicated team, coordinating the delivery of residential breaks, wellbeing programmes for young carers and vulnerable children across Scotland.
As the person at the heart of our services, you'll bring together people, information and processes to ensure every programme runs smoothly from start to finish. From managing referrals and bookings to coordinating transport, communicating with families and supporting service delivery, you'll help create positive experiences that have a lasting impact on the children and families we support.
No two days will be the same. One day you might be helping a family through the referral process, the next coordinating logistics for an upcoming residential break, preparing essential documentation, analysing service data, or supporting colleagues to ensure every child receives the best possible experience.
What You'll Be Doing
- Coordinating the planning and delivery of respite breaks, wellbeing programmes and outreach services
- Managing referrals, bookings and placements to ensure children receive the right support at the right time
- Building positive relationships with families, referral partners and external stakeholders
- Maintaining accurate records and producing reports to support decision-making and continuous improvement
- Supporting safeguarding, health and safety, and compliance processes
- Coordinating communications, transport arrangements and programme logistics
- Supporting the smooth day-to-day running of the service and Honeypot Scotland sit
What We're Looking For
We're looking for someone who is organised, adaptable and confident working in a busy environment where priorities can change quickly. You'll be a natural coordinator who enjoys solving problems, building relationships and keeping multiple projects moving forward.
You will have:
- Previous experience in an administration or coordination role, ideally within children's services, health, education, charity or community settings
- Excellent organisational skills and attention to detail
- Strong communication and relationship-building abilities
- Good IT skills, including Microsoft Office and ideally database systems
- The ability to work independently and manage competing priorities
- An understanding of confidentiality, safeguarding and data protection principles
- A full driving licence and access to your own transport
Why Join Honeypot?
This is more than an administration role. It's an opportunity to make a genuine difference behind the scenes, helping ensure that children experiencing challenges in their young lives can access safe, supportive and memorable experiences that build confidence, resilience and hope for the future.
If you are passionate about helping children thrive and enjoy bringing organisation, care and efficiency to a busy service, we'd love to hear from you.
Join us and help make every child's opportunity count.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: 36 hours per week on a rota basis covering daytime Recovery Space hours of 9am-5pm, 7 days per week. Weekend working is required (every other weekend)
Responsible to: Recovery Space Manager.
Location: Croydon Health and Wellbeing Space in the Whitgift Centre.
Main purpose of job:
The aim of the service is to divert people away from Emergency Department. The Recovery Space Workers provide a non-clinical, warm and welcoming setting to support individuals in crisis, assess their needs, provide emotional support and to help develop coping strategies.
The day crisis worker role involves running 1:1 sessions with clients, supporting the with the drop-in at the Croydon Health and Wellbeing Space, where clients in crisis can drop-in for immediate support between 10am-1pm on Monday-Saturday, running group sessions promoting coping skills to clients, engaging in managerial and clinical supervisions, engaging in team meetings and completing administrative duties as required.
For more information, please see the attached job description.
Mind in Croydon is working to promote good mental health. It seeks to empower people to lead a full life as part of their local community.
The client requests no contact from agencies or media sales.
About the role:
Recovery looks different for everyone, and meaningful opportunities can be a powerful part of helping people move forward. As a Recovery and Opportunities Coordinator, you’ll take the lead in creating a programme that gives clients across Ashley Road, Milton House and Highbury New Park the chance to build confidence, strengthen their wellbeing, discover new interests,develop new skills and take positive steps towards greater independence.
This is a hands on and creative role where you’ll turn ideas into activities that people genuinely want to take part in. You’ll design and deliver engaging group work covering areas such as mental and physical health, relationships, substance use, life skills and learning, while creating opportunities that support clients to prepare for moving on to more independent accommodation. You’ll use a strengths based and trauma-informed approach, adapting what you offer to respond to people’s interests, goals and experiences.
You’ll also look beyond our services to create more opportunities for clients. Building strong relationships with community organisations, statutory services, specialist agencies and lived experience networks, you’ll help connect people with the resources, activities and support available around them. Alongside this, you’ll champion co-production, support colleagues, volunteers and peers to get involved in delivering the programme, and help make recovery and social inclusion a visible part of everyday service delivery.
At Single Homeless Project (SHP), you’ll be encouraged to keep developing your own practice too. Through training, supervision and reflective practice, you’ll have opportunities to deepen your knowledge of recovery, trauma-informed approaches and group work, while playing an active part in shaping how we support people experiencing multiple disadvantage.
About you:
- You have experience developing, coordinating and facilitating groups and activities, with a good understanding of group dynamics and how to support others to deliver them confidently and effectively.
- You’re creative, enthusiastic and proactive, with the confidence to turn ideas into meaningful opportunities and encourage clients, colleagues, volunteers and peers to get involved.
- You’re confident building positive working relationships and partnerships with a range of internal and external services, helping to open up new opportunities for the people we support.
- You understand how to engage, motivate and inspire people experiencing multiple disadvantage, including the barriers that can make participation more difficult, and can create a positive and welcoming atmosphere.
- You’re committed to inclusive practice, creating environments where people from different backgrounds feel respected and able to participate, while maintaining clear and appropriate professional boundaries.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 4th October at midnight
Interview date: Tuesday 13th October online via Microsoft Teams
Please note there will be a second stage interview for suitable candidates in Islington.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
This is a varied and rewarding role supporting both the Director of Collections and Research and the Secretary to the Board and Head of Governance. The successful candidate will play a key role in supporting governance processes, executive activity, strategic priorities and day-to-day operations, while working closely with senior stakeholders across the Gallery and external partners.
You'll provide high-quality coordination, administration and organisational support across a wide range of governance, research, collections, stakeholder engagement and project-related activities, helping to ensure the effective delivery of key priorities across the organisation.
If you're highly organised, proactive and enjoy working in a fast-paced environment with a broad range of responsibilities, we'd love to hear from you.
The client requests no contact from agencies or media sales.
We are looking for a highly organised and proactive Project Coordinator to support the effective delivery of our assessment, onboarding, grants administration and event activities. This role is central to ensuring a positive experience for applicants and participants throughout their journey, providing excellent customer service, coordinating key processes, and maintaining accurate records across multiple platforms. The successful candidate will be confident managing competing priorities, have exceptional attention to detail, and enjoy working in a fast-paced environment where no two days are the same.
The role involves coordinating assessment and recruitment activities from initial enquiries through to final decisions, ensuring applicants receive a professional and positive experience throughout the process. Responsibilities include managing applications, coordinating interviews and selection panels, preparing panel documentation, communicating outcomes, and supporting assessment activities. Working closely with programme and grants colleagues, you will ensure processes run smoothly, deadlines are met, and accurate records are maintained.
In addition, you will support participant onboarding, grants administration, and event delivery. This includes maintaining participant records across multiple systems, carrying out verification checks, processing grant payments, and supporting the logistics of in-person events.
We are looking for someone with excellent organisational and administrative skills, strong attention to detail, and the ability to manage multiple priorities. The successful candidate will also contribute to improving team processes and developing specialist knowledge in key areas of programme delivery, helping to ensure the efficient and effective operation of our programmes.
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.
A little bit about the role
Contract: Full Time, Fixed Term (6 months)
Salary: £29,151.91 (£32,727.26 if based in London/receiving London Office Allowance) plus competitive pension
Location: Flexible, hybrid. If you are based in London or receiving London Office Allowance you are required to attend the London office twice a week. If you are based outside of London, you are required to attend the London office once a month. (Please note that travel to the London office is at your own expense)
This six-month role has been created to provide additional capacity during a busy period of organisational growth and change, with a particular focus on supporting a high volume of recruitment activity and providing an efficient, inclusive and candidate-focused recruitment service across the organisation
Alongside recruitment, the role will support the People Officer with onboarding new starters and provide high-quality HR administration across the employee lifecycle. This is a fast-paced and varied role that would suit someone with an interest in recruitment, who is highly organised, proactive and passionate about delivering excellent people services.
Key Responsibilities
Recruitment
- Coordinate recruitment activity across the organisation, ensuring vacancies are advertised effectively on relevant platforms and within agreed timescales.
- Manage recruitment administration, including scheduling interviews, coordinating assessment activities and maintaining accurate recruitment records and trackers.
- Act as a key point of contact for candidates and hiring managers throughout the recruitment process, delivering a positive and inclusive experience.
- Coordinate reasonable adjustments for candidates and support the organisation's commitment to equitable and inclusive recruitment practices.
Onboarding
- Support the People Officer in coordinating onboarding activities for new starters, ensuring a smooth and welcoming transition into the organisation.
- Assist with preparing contracts, offer letters and onboarding documentation.
- Coordinate induction schedules, meetings and introductory sessions with managers and key stakeholders.
Administration
- Provide high-quality administrative support across the employee lifecycle, maintaining accurate employee records and HR systems.
- Act as a first point of contact for routine People Team queries, providing timely responses and escalating where appropriate.
- Provide administrative support to People Team projects and initiatives as required.
For list of full responsibilities, please see the job pack
A little bit about you
Experience and Knowledge
- Experience of coordinating recruitment processes within a busy environment and managing multiple recruitment activities simultaneously
- Experience of providing high-quality administrative support, ideally within a People/HR function
- Knowledge of recruitment best practice and an understanding of the importance of delivering an excellent candidate experience.
- Experience of using applicant tracking systems, HR systems or other database management systems.
- Strong working knowledge of Microsoft Office applications, particularly Outlook, Word and Excel
- Understanding of employee onboarding processes and HR administration.
- Awareness of equality, diversity and inclusion principles and their application within recruitment and people practices
Characteristics and Skills
- Excellent organisational skills, with the ability to manage multiple recruitment activities and competing priorities simultaneously.
- Strong attention to detail and commitment to producing accurate work.
- Excellent written and verbal communication skills, with the ability to build positive relationships with a wide range of stakeholders.
- Ability to handle confidential and sensitive information with professionalism and discretion.
- A proactive and customer-focused approach with a commitment to delivering excellent service.
- Strong problem-solving skills and the ability to identify opportunities for process improvement.
- Adaptable and flexible, with the ability to respond positively to changing priorities.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
To make life better for children at risk of harm, by improving the services that support them.



The client requests no contact from agencies or media sales.
The Switch Charity is looking for a dynamic, organised person with experience and a passion for supporting young people. Our Project Coordinator role is key to the success of our mission, helping prepare for, deliver, and evaluate our employability activities that help raise young people’s career aspirations.
You will be pivotal in the successful preparation, delivery and evaluation of our career development activities and programmes. You will coordinate projects with our schools and sixth form colleges, communicating with a range of stakeholders including school staff, students and business volunteers. You will help ensure the smooth running of our programme delivery work and demonstrate the positive impact our charity has on thousands of young people in Tower Hamlets every year.
You will see our young people grow before your eyes and be contributing to their better future.
MAIN PURPOSE OF JOB
1. To support the successful delivery of projects, activities and events, through the successful management of event logistics, communications, and resource preparation. Projects, activities and events include: Primary School Financial Literacy workshops, Core Programmes for Key Stages 3 to 5, Industry Insight Days, Bespoke Workplace visits, Mentoring and Future Skills.
2. Liaise with volunteers, external facilitators, school administrative and teaching staff on school projects as needed, in the pre- and post-event stage.
3. Attend in-person events in the borough (in both schools and workplaces) to assist with delivery, volunteer management and event logistics.
4. Compile data and reports on business and volunteer activity as directed by the Senior Project Manager on the Secondary Team. Work with the wider team to produce annual impact reports and volunteer data reports on specific projects, highlighting key achievements and areas for improvement.
5. The post has specific responsibility for the areas outlined in this document. These areas may change as the nature of projects or funding changes over time.
Please refer to the full Job Description for a detailed description of the job.
What is it like to work for us?
As a small charity we are able to provide a great work-life balance with early finishes on Fridays, Christmas shut down, training opportunities, a friendly office near Spitalfields, and a cash-back health plan.
This role is predominantly office based. You would work in the office or at an event location in East London usually 4 days per week. You would usually be able to WFH one day per week, typically Fridays.
To support our colleagues we ensure that we always pay the London Living Wage, and we also offer a £500 travel bursary with this role on top of the salary, to support high London working costs.
Please read the attached JD to understand the main tasks of this role and the skills needed to be successful.
Candidates must provide their CV and a Covering Letter of maximum 2 sides of A4, detailing how they fit the Qualifications, Experience, Competencies and Skills detailed in the JD.
We operate a stringent Safer Recruitment policy. Any successful applicant will need to provide two current references and undergo an Enhanced DBS check.
We encourage applicants who live or have lived in Tower Hamlets and understand the community we serve. If you're from Tower Hamlets and interested in the role but feel you don't meet all the requirements, please reach out to discuss how we can support you.
By providing our local young people with essential skills and experiences of the working world, we ensure that they can reach their best future.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to our 5 country offices worldwide, we also work with multiple partner offices focusing on sustainable development programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Governance & Performance Manager ensures effective organisational governance, performance oversight, and alignment between strategy and delivery.
The postholder is responsible for leading the coordination of governance processes, Board and Committee cycles, organisational performance frameworks, strategic project management and executive reporting. The role ensures that organisational priorities are translated into clear plans, supported by strong metrics and KPIs, tracked effectively, and reported with accuracy, insight, and consistency.
Working closely with the CEO and Leadership Team, the role strengthens accountability, and enables data-driven decision-making through high-quality performance reporting and analysis.
A key focus of the role is to develop and embed an integrated business planning and performance management framework, ensuring alignment between departmental KPIs, strategic objectives, and organisational outcomes.
The Governance and Performance Manager owns design, judgement, quality assurance and insight, whereas the Governance and Performance Officer owns coordination, tracking, records, follow-up and administrative support.
About the Role:
- Lead the planning and coordination of Board and Committee cycles, including forward planning, agendas, papers, and meeting schedules.
- Ensure Board and Committee papers are high-quality, timely, and aligned with governance standards.
- Oversee Board and Committee minute-taking, action tracking, and follow-up to ensure effective implementation of decisions.
- Develop high-quality, insight-driven performance reports for the CEO, Leadership Team and Board.
- Provide analysis, trends, and actionable recommendations to support leadership decision-making.
- Lead the planning, coordination and development of the organisation’s annual report, ensuring alignment with strategic priorities, performance data and organisational achievements as well as the timelines of external auditors, trustees and statutory requirements.
About You:
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.
This role operates on a hybrid working basis, with a requirement to work from the office for two/three days per week, and additional days where required to meet organisational needs.
To be successful in this role, you will need:
- Degree or equivalent experience in business, management, public administration, or related field.
- Significant experience in supporting Trustees and Leadership in organisational governance.
- Significant experience in performance management and organisational reporting.
- Experience coordinating complex organisational initiatives or projects.
- Ability to summarise complex information and present clear, actionable recommendations
- Ability to manage competing priorities and work under pressure.
Why you should apply:
Join Muslim Aid as our Governance & Performance Manager and play a key role in strengthening governance, driving organisational performance, and supporting strategic decision-making. Working closely with the CEO and Leadership Team, you'll help translate strategy into measurable outcomes, lead governance and performance reporting, and embed effective planning frameworks across the organisation. We’d love to hear from you if you're passionate about governance, performance improvement, and making a meaningful impact through strong organisational leadership.
Benefits you will enjoy working for us:
- 25 days’ annual leave + 4 Privilege days
- Hybrid working - 2/3 days per week in the office
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Pre-employment Checks:
Due to the nature of our work with children and vulnerable communities, Muslim Aid operates rigorous safeguarding and Protection from Sexual Exploitation and Abuse (PSEA) procedures in our recruitment process. We are committed to the prevention of sexual abuse and exploitation and adopt a zero-tolerance approach to SEA. As a result, any employment with Muslim Aid is subject to the following checks prior to your start date:
- Satisfactory professional references, including safeguarding-specific enquiries.
- A Basic Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check where applicable.
- A review of right-to-work documentation for the country in which the role is based.
We will do everything possible to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, or age.
Only shortlisted candidates will be contacted. Applications will be accepted until the closing date. However, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.
About the role:
Recovery is about more than addressing immediate needs. It is also about having somewhere to belong, opportunities to build confidence and skills, meaningful connections with other people, and the chance to take part in the community around you. As our Recovery and Opportunities Co-ordinator, you’ll help make those opportunities a reality for people experiencing homelessness and multiple disadvantage in our St John's Mansions service.
You’ll develop and coordinate our Recovery and Opportunities programme, creating activities and opportunities that reflect what clients actually want from their services and communities. You’ll work alongside clients, colleagues, volunteers and peer supporters to co-produce activities, build participation and make sure people are supported to get involved in ways that feel meaningful to them. You’ll also help equip others with the confidence, training and resources they need to deliver opportunities effectively.
A big part of the role happens beyond our services. You’ll build strong relationships with community organisations, local residents, statutory and voluntary-sector partners and other opportunities across Islington, opening doors for clients to access volunteering, education, cultural activities and wider community life. You’ll represent Single Homeless Project (SHP) at local forums and events, champion social value across our services and look for creative ways we can contribute positively to the communities our clients are part of.
You’ll also help us understand what is making a difference, monitoring participation and outcomes and using what we learn to strengthen the programme over time. It’s a role with plenty of scope for creativity and initiative, where you can turn relationships, ideas and client feedback into opportunities that reduce isolation, strengthen belonging and help people move forward with greater confidence, independence and purpose.
About you:
- You have experience engaging and motivating people experiencing multiple disadvantage, including people who may have previously found it difficult to engage with services or opportunities.
- You can develop, coordinate and facilitate engaging groups, activities or programmes, and understand how to encourage meaningful participation from different people.
- You’re confident building relationships with community organisations, residents, colleagues and external partners, and can turn those relationships into practical opportunities for clients.
- You understand the importance of social value and social impact and can think creatively about how services can contribute positively to their local communities.
- You’re an engaging communicator who can work collaboratively across different teams, represent a service externally and bring people together around a shared goal.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Tuesday 29th September at midnight
Interview date: Friday 9th October online via Microsoft Teams
Please note there will be a second stage interview in service in Islington for suitable candidates.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



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