Coordination and support days jobs

The Administration Co-ordinator is a pivotal role at the heart of
Neuroendocrine Cancer UK. As part of the Operations team, you will help create the strong
organisational foundations that enable our charity to deliver meaningful support, drive
awareness and improve outcomes for people affected by neuroendocrine cancer.

Working closely with colleagues across operations, fundraising, communications and
patient support, you will provide high-quality administrative and coordination support that
keeps the organisation running efficiently and effectively. No two days will be the same;
from coordinating projects and maintaining accurate records to improving processes and
supporting colleagues across the charity, your work will have a direct impact on our ability
to achieve our mission.

We are looking for someone who genuinely values the power of excellent administration
and recognises that great organisations are built on strong systems, careful planning and
exceptional attention to detail. You will take pride in producing accurate, high-quality work,
spotting the small details that others might miss, and ensuring information is organised,
reliable and accessible.

Alongside excellent organisational skills, you will be proactive, adaptable and solutionsfocused,
enjoying the variety that comes with supporting a busy, growing charity. You will
thrive on bringing order to complexity, balancing competing priorities with confidence, and
finding practical ways to make things work better.

Above all, you will be someone who enjoys helping others succeed. By keeping processes
running smoothly, anticipating what colleagues need and providing dependable support,
you will play an essential role in enabling every team across the organisation to deliver their
very best work. You will recognise that every task - whether routine or complex - has value,
approaching each with the same professionalism, care and attention to detail because you
understand the difference that excellent administration makes.

If you're someone who takes pride in creating order from complexity, enjoys supporting
others to succeed and believes that outstanding administration can make a real difference,
we'd love to hear from you.

The Communications Co-ordinator plays an important role in helping MindOut communicate its impact, services, campaigns and community voice to a wide range of stakeholders. Working closely with the Charity Director, Heritage Project Manager, staff team, volunteers and external partners, the postholder will ensure MindOut's communications remain engaging, accessible, inclusive and reflective of LGBTQ+ lived experiences. 

While supporting with our communications for the charity, the role has a particular focus on supporting communications for MindOut's National Lottery Heritage Fund project, Speaking Our Minds: MindOut 25+ Years and LGBTQ Mental Health, helping to capture and share the stories, achievements and learning from the project while increasing engagement with LGBTQ communities, funders and supporters. 

This opportunity would suit a creative and organised communications professional who enjoys producing content, managing digital platforms, engaging with audiences and supporting community-focused projects. 

Role description 

You will bring the skills, experience, creativity and confidence to support all aspects of MindOut's communications, marketing and public profile, helping to promote our services, campaigns, community engagement activities and heritage work. 

Main Tasks 

Communications & Content Creation 

• Develop and deliver engaging communications across MindOut's social media, website, newsletters and other communication channels. 

• Create accessible and inclusive content that reflects the diversity of LGBTQ+ communities. 

• Write articles, blogs, case studies, impact stories, promotional materials and project updates. 

• Support the development of a consistent organisational voice and communication style. 

• Gather and manage photographs, testimonials, quotes, video content and community stories, ensuring appropriate consent and permissions are obtained. 

Social Media & Digital Engagement 

• Lead on the day-to-day management of MindOut's social media platforms. 

• Plan and schedule content using appropriate digital tools. 

• Monitor engagement, respond appropriately to enquiries and identify opportunities to increase reach and engagement. 

• Track performance and provide regular reports on communications activity and impact. 

• Keep up to date with relevant trends, campaigns and issues affecting LGBTQ+ communities and mental health. 

Heritage Project Communications 

• Lead communications activity for Speaking Our Minds: MindOut 25+ Years and LGBTQ Mental Health. 

• Promote project activities including oral history interviews, workshops, exhibitions, volunteer opportunities and public events. 

• Support the development and promotion of online heritage content and digital exhibitions. 

• Work alongside volunteers, participants and partners to showcase project outcomes and achievements. 

• Assist with gathering project evidence, feedback and impact stories required for funder reporting. 

Events & Community Engagement 

• Support the promotion and delivery of community events, awareness campaigns and stakeholder engagement activities. 

• Produce event marketing materials and communications. 

• Coordinate communications before, during and after events. 

• Support relationships with community groups, partners, funders and stakeholders. 

Website & Email Communications 

• Maintain and update website content. 

• Produce and distribute newsletters and email communications using appropriate digital platforms. 

• Support audience development and mailing list management in line with GDPR requirements. 

• Monitor website and email performance and identify opportunities for improvement. 

Media & Public Relations 

• Draft press releases, media statements and promotional content. 

• Build relationships with local, regional and LGBTQ+ media contacts. 

• Support media opportunities that raise awareness of MindOut's work and impact. 

• Assist senior staff with communications relating to public campaigns and organisational announcements. 

Administration & Monitoring 

• Maintain accurate communications records, image libraries and consent documentation. 

• Support monitoring and evaluation of communications activities. 

• Ensure compliance with GDPR, confidentiality and organisational policies. 

• Produce reports on communications activity for funders, management and trustees as required. 

For full details and person specifciation please view attached job description.

Interviews to be held 26th & 27th August.

About the role:

No one should leave hospital with nowhere safe to go.

As Homeless Pathway Coordinator, you’ll be a consistent and trusted presence for patients experiencing homelessness, helping them navigate what can feel like an overwhelming mix of health, housing and support systems. You’ll spend time with patients on wards and in A&E, listening to what matters to them, understanding the barriers they face and making sure their voice remains at the heart of every decision.

Day to day, you’ll manage a caseload, complete assessments, develop clear discharge and support plans and make referrals to housing, healthcare, social care, mental health and substance use services. You’ll follow up actions, keep plans moving and advocate firmly when someone is at risk of being discharged without the right accommodation or support in place.

You’ll work closely with the Homeless Pathway Lead, hospital teams, Newham Council and SHP’s wider Health Team, bringing professionals together and helping everyone stay focused on the person behind the case. You’ll also build links with community services, identify gaps in existing pathways and share learning that helps the hospital respond more effectively to people experiencing homelessness.

This is a role where strong relationships can change the course of someone’s recovery. You’ll join an experienced and supportive team, with opportunities to deepen your knowledge of inclusion health, homelessness and psychologically informed practice through training, reflective practice and shared learning.

About you:

• You have experience supporting people experiencing homelessness, multiple disadvantage or significant barriers to accessing services.
• You know how to build trust with people who may feel let down by services, keeping their voice and choices at the centre of your work.
• You can manage a caseload, assess what support is needed and turn complex situations into clear, practical next steps.
• You’re a confident communicator and advocate who can bring health, housing and support services together around an individual.
• You work calmly and compassionately, understand safeguarding and risk, and are keen to keep developing your knowledge through training and reflective practice.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 2nd August at midnight

Interview date: Tuesday 11th August at SHP Head Office in Kings Cross

Please note there will be a second stage interview for suitable candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

RESPONSIBILITIES:

Fundraising Delivery

· Deliver challenge and community fundraising campaigns and events that achieve agreed income and participation targets.

· Support the Community & Challenge Events Manager with the delivery and stewardship of Back Up's London Marathon programme, taking ownership of agreed areas of delivery.

· Support delivery of The Push, No Limits Ride, Do the Loop and other Back Up Challenge Events.

· Deliver accessible, inclusive Community fundraising opportunities.

· Coordinate suppliers, volunteers and event logistics.

· Maintain accurate CRM and financial records.

Supporter Experience & Stewardship

· Build long-term supporter relationships that maximise fundraising, retention and lifetime value.

· Coach and motivate supporters to exceed fundraising targets.

· Deliver timely stewardship, thanking and impact reporting.

· Identify opportunities to improve supporter experience, fundraising performance and operational efficiency, making recommendations to the Community & Challenge Events Manager.

Planning, Performance & Insight

· Monitor recruitment, participation, fundraising and stewardship KPIs across the community and challenge fundraising portfolio.

· Maintain accurate supporter records, event information and financial data within the CRM and fundraising platforms.

· Produce performance reports and updates for the Community & Challenge Events Manager.

· Gather and share supporter feedback and learning to help evaluate and continually improve fundraising activities.

· Support the effective administration and evaluation of fundraising activities, ensuring accurate reporting and compliance with fundraising policies and procedures.

Collaboration

· Work with Communications & Marketing on recruitment and stewardship.

· Work with Services to engage participants and volunteers.

· Support Corporate Partnerships.

· Champion fundraising across the organisation.

The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.

PERSON SPECIFICATION:

Essential:

· Experience delivering community or challenge fundraising.

· Excellent supporter stewardship skills.

· Experience achieving income targets and KPIs.

· Strong project management and organisational skills.

· Experience with CRM systems and online fundraising platforms

· Ability to use data and insight.

· Creative, proactive and collaborative.

· Commitment to inclusive and accessible fundraising.

· Willingness to work occasional evenings and weekends.

Desirable:

· Experience delivering London Marathon or other mass participation events.

· Experience working with volunteers.

· Experience working with people with lived experience of disability/health conditions

· Knowledge of fundraising regulation.

· Experience with Salesforce, Fundraise Up, Raisley and Enthuse platforms

· Understanding of spinal cord injury or disability sector.

Goal-Focused Befriending Coordinator

Organisation: Age UK Westminster
Location: Beethoven Centre, Third Avenue, London W10 4JL, with community and home visits across the City of Westminster
Hours: 21 hours per week (3 days, flexible)
Contract: Permanent
Salary: £27,500 FTE per annum (pro rata)
Benefits: 7% contributory pension, basic health plan and Blue Light Discount Card

About the Role

Age UK Westminster is looking for a compassionate, organised and motivated Goal-Focused Befriending Coordinator to lead our structured befriending service for older residents experiencing loneliness, social isolation and reduced wellbeing.

This is an exciting opportunity to make a meaningful difference by supporting older people to identify personal goals, build confidence, strengthen social connections and improve their overall wellbeing. Using a strengths-based and person-centred approach, you will work alongside residents, volunteers and partner organisations to help people achieve greater independence and community engagement.

The role is based across our office, residents' homes and community settings throughout Westminster and combines direct client support, volunteer coordination, partnership working, safeguarding and service development.

What You'll Be Doing

As the Goal-Focused Befriending Coordinator, you will:

• Manage a caseload of older residents receiving structured, goal-focused befriending support.
• Complete assessments, support plans, reviews and outcome-focused interventions.
• Deliver support through home visits, telephone contact, guided conversations and community-based activities.
• Empower residents to identify goals, overcome barriers and build confidence and independence.
• Support approximately 100 residents each year to reduce loneliness and improve wellbeing.
• Develop and coordinate a monthly Befriending Café to encourage peer support, social connection and community participation.
• Build strong partnerships with Westminster City Council, health services, voluntary organisations and community groups.
• Develop referral pathways that enable residents to access wider support services.
• Recruit, match, support and supervise befriending volunteers.
• Provide volunteers with guidance, regular supervision and ongoing support.
• Maintain accurate case records and monitor outcomes using recognised wellbeing measures, including:
  • Warwick-Edinburgh Mental Wellbeing Scale (WEMWBS)
  • Life Satisfaction Measures
  • Loneliness Scales
• Monitor project outcomes, contribute to funding reports and support continuous service improvement.
• Respond appropriately to safeguarding concerns and promote safe working practices at all times.
• Contribute to maintaining high-quality standards in line with Befriending Quality Mark principles.

About the People You'll Support

Many of the residents accessing our service:

• Experience loneliness and social isolation.
• Live with long-term health conditions or reduced mobility.
• May have memory difficulties or cognitive decline.
• Have experienced bereavement or significant life changes.
• Live with long-term mental health challenges.
• May face poverty, housing issues or limited support networks.
• Can present with complex emotional or safeguarding concerns.

You will provide compassionate, professional and empowering support while helping individuals achieve sustainable improvements in wellbeing and independence.

About You

We're looking for someone who has:

• Experience supporting older people, vulnerable adults or individuals with complex needs.
• Experience delivering wellbeing, community or outcome-focused support services.
• Excellent communication, listening and relationship-building skills.
• Experience using strengths-based, person-centred or motivational approaches.
• Knowledge of safeguarding adults and risk management.
• Experience working in partnership with statutory and voluntary organisations.
• Experience coordinating or supporting volunteers (desirable).
• Good organisational skills with the ability to manage a varied caseload.
• Strong IT, record-keeping and reporting skills.
• A commitment to equality, diversity and inclusion.
• An understanding of community resources that promote independence and social connectedness.

Knowledge of Befriending Quality Mark standards or similar quality frameworks would be an advantage but is not essential.

What We Offer

At Age UK Westminster you'll receive:

• Comprehensive induction and ongoing training.
• Safeguarding and wellbeing training.
• Training in goal-focused and strengths-based practice.
• Regular supervision and management support.
• Opportunities for professional development and partnership networking.
• 7% contributory pension.
• Basic health plan.
• Blue Light Discount Card.

Why Join Us?

This is an opportunity to help transform the lives of older people in Westminster by reducing loneliness, improving wellbeing and supporting people to build lasting social connections and greater independence.

If you're passionate about person-centred support and want to be part of a friendly and dedicated team, we'd love to hear from you.

If you would like to apply for this vacancy, please email your CV with a supporting letter (showing how you meet the personal specification).

Closing date: 31st July 2026 at noon. Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We reserve the right to close the vacancy early should a suitable candidate be appointed.

Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events.

The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.

What we can offer you:

You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.

Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.

Employee benefits:

• 5% employer’s pension contribution
• Cycle to work scheme
• Employee shopping benefits scheme
• Employee assistance programme (EAP)
• Employee recognition and reward programme
• Ongoing training and development opportunities

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

ABOUT YOU

You are someone who leads with empathy, thrives in a fast-paced environment, and never gives up on the people you support. You bring experience of working with vulnerable people and show a genuine commitment to person-centred care. You are confident in building relationships with external agencies and hold strong communication skills.

THE ROLE

You'll deliver accessible homelessness prevention support in community settings across Kingston Upon Thames — helping people connect with services and support before they reach crisis point.

You'll build and strengthen partnerships with a wide range of local agencies, including the Housing Allocations team, CAB, food/energy poverty and debt management charities, legal advice, employment support, and community inclusion groups. You'll bring these services together at around 20 events a year, creating informal, welcoming spaces where clients can engage with the support on offer.

You'll also provide direct information, advice and guidance to around 100 clients a year, delivering swift, impactful interventions that reduce homelessness risk — advocating and mediating on their behalf as they navigate complex systems.

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Want to know more about the role? Read the full Job Description now!

Role: Support Services Lead (Volunteer & Service Operations)

Fixed-term contract (12 months, with possibility of extension)

3 days a week (2.5 days considered for exceptional candidate)

Expected start date September 2026

£35,000 FTE (£21,000 for 3 days/week)

Location: Remote, with one working day per month in central London

About The Loss Foundation

Every year, thousands of adults across the UK turn to The Loss Foundation after the death of someone they love from cancer. At one of the hardest times in their lives, they find a safe place to be understood, connect with others who truly understand, and access specialist support.

Founded by clinical psychologists, The Loss Foundation is the UK's leading charity dedicated to cancer bereavement. Our evidence-informed services are delivered nationally through support groups, workshops, walks and a remarkable community of trained volunteers, ensuring more people can access compassionate support wherever they live. As we continue to grow, we're looking for someone who wants to help shape the next chapter of our support services. You'll join a small, ambitious team where ideas are welcomed, initiative is encouraged and every person makes a meaningful contribution to helping us reach more bereaved people.

About the Role

This is a key operational role at the heart of The Loss Foundation's support services. You'll coordinate our programme of bereavement support events and act as the main point of contact for our extraordinary community of volunteers who give their time to ensure nobody faces cancer bereavement alone. We're entering an exciting period of growth. Over the next few years we're expanding our national support services, growing our volunteer community and investing in new ways to reach more bereaved people than ever before. This role will play an important part in making that happen.

Although the role doesn't include formal line management, you'll have real ownership of your area and the opportunity to shape how our services develop. This role would suit someone who enjoys creating structure, building relationships and making a meaningful difference as part of a small, ambitious team.

What Success Looks Like

In your first 3 months you will...

• Learn how our support services and volunteer programme operate.

• Become the main point of contact for volunteers, building trusted relationships with volunteers.

• Take ownership of coordinating our programme of support events.

• Become confident managing the charity's day-to-day operational processes independently.

• Identify at least one opportunity to improve our systems, volunteer experience or service delivery, and begin implementing agreed improvements.

By 6 months you will...

• Have implemented improvements to systems and operational processes.

• Be strengthening and developing the volunteer support cycle.

• Be using insight from volunteers and beneficiaries to continually strengthen our services.
   

By 12 months you will...

• Help shape how The Loss Foundation delivers and grows its support services.

• Lead volunteer recruitment and onboarding.

• Become a key member of a small team helping guide the charity through its next stage of growth.

Key Responsibilities

Event Coordination

You'll oversee the smooth delivery of The Loss Foundation's programme of support services, ensuring events are well organised, appropriately resourced and delivered to a high standard.

• Coordinate the charity's programme of support groups, workshops, walks and other services.

• Manage event logistics, volunteer allocation and communications.

• Ensure event information is accurate across our systems and website.

Volunteer Coordination & Experience

You'll be the main point of contact for our volunteer community, helping volunteers feel informed, valued and well supported.

• Coordinate volunteer recruitment, onboarding and rotas.

• Maintain volunteer records and day-to-day communications.

• Help shape and continually improve the volunteer experience.
   

Process & Systems Improvement

As we grow, you'll help build the operational systems that enable us to support more bereaved people efficiently and consistently.

• Improve systems, processes and automated workflows.

• Monitor service activity and maintain accurate operational data.

• Identify opportunities to improve efficiency and support future growth.

Quality and Service Development

You'll help us continually strengthen our services through feedback and learning.

• Gather and review feedback from volunteers and beneficiaries.

• Recommend improvements to services and volunteer experience.

• Support the appropriate handling of complaints and safeguarding concerns.

About You

This role would suit someone who enjoys creating structure, building relationships and helping things run smoothly. You'll thrive in this role if you are -

• An excellent organiser who enjoys planning, coordinating and keeping projects on track.

• A warm, approachable communicator who enjoys supporting volunteers and working collaboratively.

• Comfortable managing multiple priorities and solving problems proactively.

• Experienced in event coordination, volunteer coordination or operational support.

• Able to work independently while contributing positively to a small, growing team.

• Motivated by The Loss Foundation's mission and committed to delivering compassionate, high-quality support.

What difference will you make?

You will sit at the heart of The Loss Foundation's support services, ensuring that thousands of people each year receive a warm, compassionate and well-coordinated experience at one of the most difficult times in their lives. By supporting our volunteers, strengthening our systems and helping the charity grow sustainably, you'll play a vital role in enabling us to reach many more people affected by bereavement in the years ahead.

To Apply

Please submit a CV and cover letter outlining your interest in the role and relevant experience. Shortlisted candidates will be contacted to arrange an interview on the 3rd September 2026. If you have any questions about the role, please feel free to get in touch.

Are you an organised, confident communicator who enjoys bringing people together to make things happen? Youth United Foundation is looking for a Project Coordinator to support our work with our national network of uniformed youth organisations and partner organisations.

You’ll play a key role in coordinating projects, forums and partner relationships that help more young people access the life-changing opportunities offered by uniformed youth groups. Working closely with our Director, network members and partner organisations, you’ll keep activity on track, support stakeholder engagement, gather insight, and help shape clear reporting and future plans.

This is a varied and rewarding role for someone who is highly organised, proactive and comfortable working with people at all levels — from operational leads to senior stakeholders. You may be coordinating national network forums one day, supporting research and interviews the next, or helping bring uniformed youth organisations together for Remembrance Sunday activity at the Cenotaph.

We’re a small, friendly and flexible team with a big mission: to improve outcomes for young people, regardless of background, by expanding access to uniformed youth groups. If you are collaborative, detail-focused and motivated by partnership working, we’d love to hear from you.

Hours: 22.5 hours per week, home based with regular travel to London and occasional UK travel.

Ideal for someone with: project coordination experience, excellent communication skills, strong attention to detail, and an interest in youth, charity or membership-network work.

Do you have a passion for helping people improve their financial wellbeing? Are you highly motivated, organised and committed to making a positive difference to carers' lives?

We are currently offering an exciting opportunity to join our Information & Advice Service as our Carer Financial Wellbeing Coordinator. This countywide role will lead the development and delivery of financial wellbeing support for unpaid carers across West Sussex.

Carers often experience significant financial challenges because of their caring role. This post will play a key role in ensuring carers can access the information, advice and support they need to maximise their income, improve financial resilience, and make informed decisions about their finances.

The Carer Financial Wellbeing Coordinator will provide day-to-day line management and support to Welfare Benefits Advisors, oversee the quality of financial wellbeing services, and work collaboratively to develop innovative and accessible support for carers. 

The role includes providing welfare benefits and financial wellbeing advice, supporting complex cases where appropriate, delivering workshops and training, developing resources, and identifying opportunities to strengthen our support offer.

You will work closely with teams across Carers Support West Sussex to ensure carers receive joined-up support and that financial wellbeing is embedded throughout our services. You will also contribute to service development, impact monitoring and continuous improvement, helping us demonstrate the difference our services make to carers across the county.

The role is a mix of remote/home working and community-based delivery, with travel across West Sussex required to attend meetings, deliver workshops and support carers and partners in local communities.

Key Responsibilities:
•  Line Management: Provide day-to-day line management, supervision and support to the Welfare Benefits Advisors, including workload allocation, performance management and development.
•  Information & Guidance: Deliver high-quality welfare benefits and financial wellbeing advice to carers, including complex cases where appropriate, taking a holistic approach to financial wellbeing, considering benefits, grants, financial resilience and wider income maximisation.
•  Facilitate Learning: Design and deliver group sessions face-to-face in the community and online, videos, resources, workshops and information sessions for carers and deliver training and briefings for CSWS staff and volunteers to build confidence in identifying and responding to carers’ financial concerns.
•  Data Recording: Maintain accurate and timely records on CSWS Client Record Management systems to support monitoring, reporting and service improvement.
•  Demonstrate Impact: Use outcome-based tools to evidence impact, identify gaps in provision and support continuous service development.
•  Partnership Working: Work collaboratively with internal teams and external partners to ensure carers receive timely, joined-up support.
•  Governance: Work within CSWS policies and procedures, including safeguarding, confidentiality, data protection, equality and diversity, and health and safety.

About You:
•  Welfare Benefits
o  A comprehensive and up to date working knowledge of the welfare benefit system and the latest welfare reform developments.
o  Proven experience of providing in-depth welfare benefits advice, including complex cases.
•  Line Management: Experience of supervising staff or strong evidence of readiness to move into a line management role.
•  Facilitation: Experience of delivering group sessions workshops or training, both face-to-face and online.
•  Time Management: Ability to manage competing priorities and balance leadership responsibilities with direct casework.
•  Problem-Solving Skills: Able to take a proactive approach to overcoming obstacles and ensuring support for individuals navigating complex systems.
•  Verbal and Written Skills: Able to negotiate, build relationships, advocate for people and write accurate, succinct records of support provided.
•  IT Skills: Highly competent IT skills, including experience of using databases or CRM systems.
•  Collaboration: Ability to work effectively with various teams and stakeholders.

Please refer to the Job Description in the Recruitment Pack to see the full list of responsibilities and person specification.

Appointments are subject to an appropriate Disclosure and Barring Service.

Permanent, full-time (37.5 hours per week)

Based at our London Bridge Office

What the job involves

We have a great opportunity to join our vibrant charity as part of our Workplace (Facilities) team.

As a key ‘go to’ member of the team, you’ll play an important role in the smooth running of our London Bridge office, helping to keep everything safe, compliant and running efficiently day to day. This is an office-based role, reflecting the hands-on nature of the work.

This is a varied and busy role, covering a mix of facilities coordination and health and safety support. You’ll assist with completing checks, maintaining accurate records, and ensuring our systems and processes run smoothly. You’ll also work closely with contractors, manage the ordering of supplies, arrange work-from-home equipment, and raise purchase orders. With support from the Workplace Health and Safety Manager, you’ll help manage the office security system.

There will also be opportunities to get involved in wider projects, including supporting the People Experience team with new starter inductions and working with the Communications team on office events.

Alongside this, you’ll use your strong organisational and administrative skills to support record keeping, reporting, insight gathering and logistical planning. Everything you do will contribute to making us a great place to work – wherever our people are based.

What we want from you

We’re looking for a proactive and organised individual who enjoys problem solving and takes pride in keeping things running smoothly. You’ll be comfortable managing a varied workload, prioritising effectively and using your initiative to find practical solutions day to day.

Strong communication skills are essential, as you’ll be working with a wide range of colleagues, contractors and suppliers. You’ll bring a confident and approachable style, building positive relationships and engaging others with enthusiasm and empathy.

You’ll have a keen eye for detail and feel comfortable working with systems and information, ensuring records are accurate and well maintained. An understanding of how to handle sensitive information responsibly, particularly when storing and sharing employee data, will be important in this role.

Experience in an office coordination, facilities or similar environment would be helpful but isn’t essential. We’re just as interested in candidates who can demonstrate transferable skills, a customer-focused mindset and a genuine passion for creating a positive workplace experience.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply

Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 2nd August 2026. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Wednesday 19th August 2026. We’re expecting the interviews for this role to be in person at our London Bridge office.

In Wales, fewer than one in three students leave school each year without a standard pass (grade C or above) in GCSE English and maths. This rises to over one in two for young people from disadvantaged backgrounds. The scale of the challenge at 16 extends into adulthood. The most recent survey of adult literacy and numeracy skills, which took place in 2010, found that a third of adults do not have literacy skills at level 2 (GCSE) or above and over three quarters do not have numeracy skills at or above this level. Lacking gateway qualifications locks people out of many opportunities for education and employment and is associated with adverse outcomes for learning potential, health and well-being.  

Get Further exists to change this. Since 2028 our charity has delivered a series of interventions in England that help disadvantaged learners in Further Education to secure gateway English and maths qualifications that unlock opportunities. These interventions include our award-winning GCSE Resit Tuition Programme for those resitting GCSEs, our Functional Skills Tuition Programme, supporting those on or aspiring to undertake apprenticeship programmes, and our resources and training for post-16 English and maths teachers. We are now excited to be expanding our provision into Wales with post-16 GCSE English and maths tuition support. You can read about the impact of our interventions here.  

OUR TEAM, VALUES AND BENEFITS   

Our central team currently comprises some 40 members, all motivated to reduce educational disadvantage and ensure young people get the gateway qualifications they need to succeed. We currently employ over 100 active tutors. Our main office is in Kings Cross, London, although we also have team members based in Wales, Yorkshire, Birmingham and elsewhere. We share our office with another educational charity, Axiom Maths.   

We promote a supportive, collaborative, and inclusive working environment and are guided by our core values. These values are at the heart of our organisation’s personality  

At Get Further, we are:  

• BOLD We are bold and unafraid to go against the grain.  

• OPTIMISTIC We are optimistic through setbacks, retaining a sense of possibility in the face of challenges.  

• AMBITIOUS We are ambitious for students who are yet to achieve gateway English and maths qualifications.  

• TENACIOUS We are tenacious in our drive to achieve impact for the students we support.   

Our benefits include:  

• 36 days of holidays per year (including bank holidays)  

• Ongoing learning and development opportunities  

• Flexible hybrid and remote working  

• Cycle to work scheme  

• Employee Assistance Programme   

• Termly ‘in-person’ team development days at our offices in London  

• The opportunity to work in a progressive and socially conscious, growing organisation where we can have an outsized impact on its success and development. 

ROLE DESCRIPTION   

As a Senior Programme Coordinator, you will lead the day-to-day delivery across a portfolio of partner colleges. Acting as the main point of contact for students, tutors and college staff, you will build strong working relationships, maintain a consistent on-site presence and ensure programmes are delivered smoothly, professionally and in line with agreed standards and KPIs. 

You will take ownership of programme performance across your portfolio, with a particular focus on student enrolment, attendance, and session dosage targets. You will oversee programme logistics, monitor delivery quality, and work proactively to maximise student participation and tutor effectiveness. This role requires strong organisational skills, attention to detail and the ability to respond quickly and effectively to operational challenges. 

You will also play an important role in maintaining high-quality partnerships with colleges, ensuring stakeholders receive clear communication, accurate reporting and responsive support throughout programme delivery. Alongside this, you will contribute to wider organisational priorities, including safeguarding, tutor development, programme improvement and initiatives that strengthen student outcomes.

As a Senior Programme Coordinator, you will be expected to role model best practice to the wider Programme Coordinator team, working collaboratively to problem solve, and work with your Programme Manager to ensure strategic approaches to meeting KPIs. This is a highly collaborative, delivery-focused role suited to someone who enjoys a challenge, is confident managing relationships, working independently on-site and driving consistent programme performance across multiple settings. 

MAIN DUTIES AND RESPONSIBILITIES

Programme Coordination and Delivery 

• Manage a portfolio of up to 300 students, maintaining consistent engagement and supporting delivery against enrolment, attendance and session dosage KPIs. 

• Monitor programme performance against KPIs, ensuring accurate record-keeping in Salesforce and timely interventions where targets are at risk. 

• Lead the set-up and launch of programmes across your college portfolio, ensuring timetables, staffing and operational arrangements are confirmed.

• Maintain a strong on-site presence across partner colleges, a minimum of three days per week, focusing on student engagement, tutor quality, and relationship management. 

• Maximise programme capacity by maintaining strong student recruitment and retention across your portfolio, filling available tutoring places promptly and having a waiting list of students where needed. 

• Maintain a strong focus on safeguarding, prioritising the safety and wellbeing of the young people and adults we work with, at all times. 

• Role model best practice to the wider Programme Coordination team. 

Tutor Performance and Quality Assurance 

• Oversee tutor session delivery across your portfolio, ensuring sessions are delivered to a consistently high standard and in line with programme expectations. 

• Conduct regular check-ins with tutors and Lead Tutors to review tuition quality, provide clear feedback, and address any delivery concerns promptly.

• Carry out session observations and quality assurance activities to support high-quality delivery and continuous tutor development. 

• Ensure tutors are fully prepared for delivery, with access to the resources, information and facilities required to run effective sessions.

College Relationships and Programme Operations 

• Build and maintain strong working relationships with college staff to support effective programme delivery and day-to-day operational coordination. 

• Manage programme logistics across your portfolio, including timetabling, room bookings, and coordination of delivery requirement.

• Maintain regular communication with key college stakeholders, providing clear updates on delivery, attendance and student outcomes. 

• Support accurate and timely data collection, and reporting across your programmes to ensure reliable evaluation and performance tracking. 

• Contribute to partnership retention and future programme planning by supporting contract renewal discussions and identifying opportunities for growth. 

Continuous Improvement and Organisational Contribution  

• Identify and implement improvements to programme operations, student engagement and tutor effectiveness across your portfolio.

• Respond proactively to operational challenges, using sound judgement to resolve issues efficiently and maintain high-quality delivery.

• Contribute to wider organisational priorities, including facilitation of tutor training, student and tutor communications, and initiatives that improve student attendance, engagement and outcomes, as required.

• Take ownership of agreed projects and contribute to the ongoing development of systems, processes and programme quality across the organisation.

Championing Get Further’s Vision and Values 

• Represent Get Further professionally in all interactions with colleges, tutors, internal and external stakeholders.

• Maintain a high standard of accuracy and attention to detail across programme data, reporting and operational processes. 

• Work collaboratively with colleagues across the organisation to support strategic priorities and the mission to tackle educational inequality.

• Embody Get Further’s values in your work, role modelling this behaviour to the wider Porgramme Coordination team. 

HOW TO APPLY

Your application must include:   

• A CV of no more than 2 sides of A4; and   

• A supporting statement which includes your answers to the following four questions:   

1. Why do you want to work for Get Further? (250 words)

1. Can you describe your experience in handling a range of different priorities with deadlines. (300 words) 

1. Can you describe a time you were highly motivated to achieve success. What inspired you, and what impact did your efforts have? (300) 

1. What two aspects of the role would be the biggest challenge for you, how would you resolve these challenges and what support would you need? (300) 

Please submit your application via our website: Jobs - Get Further by 9am on Wednesday 29th July. Incomplete applications will not be processed.   

Next stages of recruitment

First round of interviews will take place on the Tuesday 4th August. These will take place online. 

Second round of interviews will take place Thursday 13th August in person, in London. You will be able to expense your travel for this interview. 

This is a UK-based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your application. Due to our status as a charity, we regret that we are unable to provide visa sponsorship for this role. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010. 

Title: Customer Experience Coordinator
Location: Broadstone Warren, Lewes Road, Forest Row,  RH18 5JS
Contract Type: Permanent
Working Hours: 35 hours per week 
Salary: £26,199 per annum, Band C, Level 3 

About the Role

Every great adventure starts with a great customer experience. As a Customer Experience Coordinator, you'll be the link between our customers and our centres, helping groups find the right experience, supporting them throughout their booking journey, and ensuring everything is in place for an outstanding visit.

Working closely with colleagues across the centre, you'll balance customer needs with operational planning to help deliver safe, high-quality experiences that leave a lasting impression. You'll also be a welcoming face on site, supporting reception and helping customers throughout their visit.

Key Responsibilities as our Customer Experience Coordinator

• Deliver friendly, professional customer service across phone, email, live chat, WhatsApp and social media.
• Support customers from their initial enquiry through to booking, arrival and aftercare.
• Recommend the most suitable experiences based on each group's needs.
• Process bookings, payments and invoices while maintaining accurate customer records.
• Create activity schedules and coordinate bookings with centre teams to ensure a smooth customer experience.
• Welcome visitors to the centre, supporting reception and the on-site shop.
• Work with colleagues to ensure activities are planned safely and efficiently

About You

We're looking for someone who enjoys helping people and takes pride in delivering excellent customer service. You'll be organised, approachable and confident managing a varied workload while keeping the customer at the centre of everything you do.

You'll also have:

• Experience delivering excellent customer service from initial enquiry through to aftercare.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Confidence using computer systems and the ability to learn new software quickly.
• The ability to prioritise work, solve problems and make informed decisions.
• A positive, collaborative approach and the ability to build strong working relationship

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 on Friday 14 August 2026

Interviews will be held via Teams on either Thursday 27th or Friday 28th August 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Location: On-site at our South London Centre

Interviews: 11/08 - face-to-face in our South London Centre

For more information, or to apply, please click 'apply now' to be directed to our careers site. 

The King's Trust believes all young people should have the chance to succeed, they are the key to a positive and prosperous future. The young people we help, face a range of challenges, our job is to inspire and support young people, to help them reach their potential so that they can thrive, and society can prosper.

We are looking for a Centre Coordinator to join our team in our South London Centre on a 12-month fixed-term basis. In this role, you will provide a warm and welcoming reception for young people, staff, and visitors over the phone and in person, so if you are approachable, passionate, and non-judgemental, this could be your role.

You will indirectly support young people by ensuring that our Centre operates safely and efficiently. You will be responsible for managing delivery space, facilities compliance and controlling office equipment and supplies. Having previous administrative experience is beneficial but not essential.

To be successful in this role, you must have a good understanding of the challenges young people within our target groups face, to assist them when they arrive in our Centre. In this role no two days are the same, you get to be involved with many different functions of the Trust and interact with everyone who works in the Centre, this is why planning and organisation skills are a must.

If you are up for a challenge and enjoy working in a team, we would love to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Centre Coordinators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Centre Coordinators! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 4095