We have an opportunity for a Crisis Centre Coordinator (West) to join our crisis service.

Job Title: Crisis Centre Coordinator (West)
Salary: £21,500 - £23,000 FTE per annum incl. Outer London Weighting (OLW) [Pro rata]
Responsible to: NightLight Team Leader
No. of Hours: 32 hours per week

Split over a 7 day working rota between:
Evening shifts [every day]: 6pm-2am
Overnight shifts: Fri/Sat: 2am-10am and Sun/Mon: 1am-9am
Day shifts: Sat/Sun: 10am-6pm

Base: Hemel Hempstead and Borehamwood (expectation to travel throughout Hertfordshire)

NightLight is a countywide out-of-hours mental health crisis service providing a safe and welcoming space for people who are feeling distressed and experiencing a crisis.

The purpose of this post is to be a key member of staff delivering the NightLight Mental Health Crisis Service, alongside the management and support of staff.

Service Objectives

The objectives of Hertfordshire Mind Network’s NightLight Mental Health Crisis Service are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

You will be line managed by the NightLight Team Leader for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.

Key Responsibilities (Service & Staff)

• Encouraging a culture of continuous performance improvement at both an individual and service level.
• Building a cooperative and collaborative team that is flexible and adaptable to changing requirements.
• Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work.
• Providing professional guidance and coaching on case management
• Providing effective coaching to team members in the required technical and behavioural competencies.
• Monitoring team’s performance to ensure it meets expectations and agreed performance criteria, reporting variances to the Team Leader.
• Participating in training and development opportunities as agreed with the Team Leader.
• Overseeing and ensuring the development, delivery and review of client-focused interventions.
• To provide monthly line management, supervision and appraisal for staff.
• To assist with the recruitment of staff contributing to their induction and professional development.
• Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and carers.
• Work in a way that acknowledges personal, social, cultural and spiritual strengths and needs of the individual.
• Working with the Helpline Coordinator to offer telephone support to service users who are experiencing a crisis, providing guidance and signposting to appropriate services and organisations.
• Ensuring that a collaborative approach is used, with effective communication links developed with external professional NHS services such as Crisis Assessment and Treatment Team, Emergency Duty Teams, Community Mental Health Teams, RAID. This will also require relationships to be developed with emergency services especially the Police.

Closing date for receipt of applications is Friday 24th January 2020 by 5pm. We will close the advert prior to this date if we receive sufficient applications.

Interview dates TBC.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to the Herts Mind Network website where you can download the Application Pack.

An approved Enhanced DBS check is required for this post.

Hertfordshire Mind Network is an Equal Opportunity and Mindful Employer.

No agencies please.

We are looking for individuals to join our team to help shape this effective and impactful mentoring service.

Job Title: Peer Mentoring Coordinator
Salary Grade: £20,720 - £22,500
Responsible to: HMN Services Manager (Complex Needs & Crisis)
No. of Hours: 37.5 hours per week, fixed term to March 2021
Main Base/s: Welwyn Garden City (expectation to work across Hertfordshire)

Purpose of Post

We are looking for an enthusiastic, motivated and confident individual with excellent communication skills to recruit, train and supervise volunteers working within the Complex Needs Service by providing group support or 1-1 peer mentoring. The successful candidate will be a passionate individual with positive attitudes to build a diverse and committed team of volunteers with a broad range of skills.

You will work as a key member of the team in delivering the Hertfordshire Complex Needs Service and alongside Hertfordshire Mind Network’s Crisis Peer Mentoring Coordinator and Stepping Stones Coordinator to ensure volunteers receive appropriate training and support to deliver services. You will lead and develop a team of volunteers within the service to deliver high-quality person-centred services, as directed by the Team Leader and Turning Point Operations Manager, in line with the Complex Needs Business Plan. You will ensure Herts Mind Network’s vision and values are embedded in the team, and ensure all statutory requirements of the service specification are met.

The service offers a range of support to promote personal recovery and independence to people living with complex needs, these services include:

• 1:1 outreach support from dedicated Recovery Worker providing solution-focused support with practical issues including such as finances/housing/employment.
• Crisis Planning – promoting self-management through individuals building an understanding of their own triggers/coping strategies.
• Active Referrals/Signposting – working with individuals to identify resources/services to meet their needs and providing appropriate support to access these effectively.
• Group-work – delivering courses that support self-management recovery, including: Mindfulness/Assertiveness/Keeping Well/Stress Management/Problem Solving/Crisis Management.
• Peer Support – Strength-based approach concentrating on the inherent strengths of an individual to aid recovery and empowerment.
• Extended dual diagnosis support
• Whole family approach

Key Responsibilities

• Participating in recruitment and selection of new volunteers
• Undertake induction of new volunteers
• Working across the county as needed to ensure appropriate management cover at all times
• To develop good practice policies and procedures in volunteer management and ensure HMN’s staff are fully trained in these practices
• To work with the wider HMN team to develop new opportunities for volunteers within HMN’s various volunteering strands
• To audit the current volunteer team to identify what skills and experiences could be utilised more fully
• To ensure the professional development of current volunteers so that they feel motivated and valued in their role
• To develop links with corporate organisations and run corporate volunteering activities and Team Volunteer days to raise funds and awareness about the service.
• To develop and maintain good working relationships and referral pathways with the relevant organisations who provide training and volunteering opportunities for volunteers

Closing date for receipt of applications is Monday 3rd February 2020 by 5pm.
Interviews shall take place on week beginning Friday 14th February 2020.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to the Herts Mind Network website where you can download the Application Pack.

Hertfordshire Mind Network is an Equal Opportunity and Mindful Employer.

No agencies please.

Leighton Linslade Homeless Service ("LLHS") seeks a full time hostel manager/project coordinator to manage a homeless shelter and food bank in the market town of Leighton Buzzard.  This is a full time role that involves representing LLHS, day-to-day management of a hostel and food bank, acting as a guide and mentor to the circa 12 residents and assisting in raising the profile of LLHS amongst local communities.

We have a great opportunity for a Crisis Café Support Coordinator (Bishop’s Stortford) to join our crisis service.

Job Title: Crisis Café Support Coordinator (Bishops Stortford)
Salary Grade: £21,500 - £23,000 FTE per annum incl. Outer London Weighting (OLW)
Responsible to: NightLight Team Leader
No. of Hours: 37.5 hours per week
Split over a 7 day working rota between:
Weekday shifts: 6pm-11pm
Weekend shifts 3pm-11pm

Main Base/s: Bishops Stortford (expectation to travel whenever necessary)

NightLight is a countywide out-of-hours mental health crisis service providing a safe and welcoming space for people who are feeling distressed and experiencing a crisis.

The purpose of this post is to be a key member of staff delivering the NightLight Mental Health Crisis Service, alongside the management and support of staff.

Service Objectives

The objectives of Hertfordshire Mind Network’s NightLight Mental Health Crisis Service are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

You will be line managed by the NightLight Team Leader for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.

Key Responsibilities

• To play an integral role in instilling HMN’s values through the NightLight Mental Health Crisis Service.
• To provide support to clients accessing all elements of the NightLight provision e.g. crisis house, visits to the centre, telephone helpline and the crisis cafés.
• To play a key part in the development and delivery of quality crisis support services.
• To provide consistent and clear line management and leadership to a diverse team.
• To work with the NightLight Team Leader to generate new approaches to crisis support services in line with identified need.
• Ensure the delivery of quality services at all times.

Closing date for receipt of applications is Friday 24th January 2020 by 5pm. We will close the advert prior to this date if we receive sufficient applications.

Interview dates TBC.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to the Herts Mind Network website where you can complete your application for this position.

An approved Enhanced DBS check is required for this post.

Hertfordshire Mind Network is an Equal Opportunity and Mindful Employer.

No agencies please.

Watford Womens Centre is looking for an experienced and capable volunteer co-ordinator to help us deliver a pioneering project called MyAlly.  Funded by the National Lottery Community Fund for 3 years, this project will offer victims and survivors of domestic abuse access to a phone-based helpline run by volunteers and trauma informed peer to peer support groups.

The volunteer co-Ordinator will support the project manager to deliver all outcomes detailed in the grant agreement in relation to the recruitment training and support of telephone helpline volunteers. You will ensure that the volunteer selection process is rigorous and that the telephone service provided is of the highest quality. You will be required to develop and disseminate policies, procedures and induction materials and to work closely with service leads to create seamless referral pathways for MyAlly clients.
 

Leighton Linslade Homeless Service (LLHS) seeks a full time or part time hostel worker / deputy manager to assist in the running of a homeless shelter in the market town of Leighton Buzzard.  This role involves the day-to-day running of a hostel facility, acting as a guide and mentor to the circa 12 residents and assisting in raising the profile of LLHS amongst local communities. You will be responsible to and on occasion deputise for the Hostel Manger / Project Co-ordinator.

This role will engage a diverse range of beneficiaries across the UK, to listen to their views on how Terrence Higgins Trust services should develop, pilot projects to test this and to facilitate how they can actively participate in these future developments. You will:

• Test  innovative approaches with beneficiaries to keep our work fresh and relevant, shaping how we work and what we do.
• Develop and implement digital activity to support the programme
• Actively work with beneficiaries and colleagues to promote meaningful engagement with the programme

The nature of this programme is exploratory and so you will be comfortable with working in a fluid environment.

This role will focus on the East of England and can be based at any of our sites in the region (including Ipswich, Cambridge, Essex, Norwich and Bedford). The base of the role can be discussed in more detail at interview.

We particularly encourage applications from those with lived experience of HIV.

This recruitment may close early should a suitable candidate be found before the closing date.

We are looking for a Peer Mentor Facilitator to develop and coordinate a Volunteer Peer Mentoring Service as part of the Peer Support Service in Central Bedfordshire and Bedford Borough.

Title: Peer Mentor Facilitator (Mental Health)
Working base: Flitwick
Area covered: Central Bedfordshire and Bedford Borough
Reports to: Peer Support Coordinator
Contract type: Permanent
Salary: £19,294.25 pa pro rata (£10.03 per hour)
Contracted hours: 25 per week
Working days and hours: 5 hours per day (can be worked flexibly within business need)

Duties include:

• Coordinate and facilitate the use of volunteer peer mentors across Central Bedfordshire and Bedford Borough in line with Mind BLMK’s peer support model, operational policies and procedures (assessments, Mentor/Mentee introductions, goal setting, reviews).
• Facilitate initial Mentor / Mentee introductions, identify set goals for the relationship and ensure regular reviews are held.
• To be part of the wider Peer Support Service offering support and cover to each aspect of the service as required by the Peer Support Coordinator. 
• Work closely with the Peer Support Coordinator to recruit volunteer peer mentors to meet contract requirements and provide the infrastructure they need to deliver this support safely and confidently
• Maintain an effective volunteer peer mentor workforce for the service in line with Mind BLMK’s policies, procedures and guidance (recruitment, workload coordination, support, training and development of volunteers).
• Ensure that support is given to peer mentors through regular peer group support meetings and one-to-one meetings as appropriate.

Closing date: 10am on Friday 31st January 2020

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the role profile and application form.

Mind is an equal opportunities employer. We hold the Investors in People standard as well as a commitment to Disability Confident and Mindful Employer charters.

No agencies please.

The Fragile X Society is seeking an enthusiastic Managing Director who will oversee fundraising efforts, manage our staff and office, and support communications. We are a small, friendly charity, with a lot of support from our volunteers and the wider Fragile X community.

Summary: 

Fragile X is a family of inherited genetic conditions, including Fragile X Syndrome: the most common inherited cause of learning disability. The Fragile X Society was formed in 1990 by families whose children had just been diagnosed with Fragile X Syndrome. The charity has now grown to consist of a team of dedicated employees and volunteers, supporting thousands of individuals and families.

Our vision is a world where people living with Fragile X are: 

• Valued, included and have their individual needs met - and that Fragile X is recognised and understood by professionals and the public.
• Not alone - that they have access to an active community of people who understand.
• Empowered - through evidence-based knowledge about Fragile X.

Due to services’ and society's attitudes, a lack of awareness, and features caused by the condition, people living with Fragile X and their families face wide-ranging challenges. Families regularly tell us that generic support services do not understand their needs adequately, or that they feel lost in broader organisations relating to autism or learning disability. We are working to change this. 

Our aims are:

• To provide information and practical guidance to support and empower individuals and families living with Fragile X Syndrome and Fragile X-associated conditions
• To educate and inform the public and professionals about Fragile X in order to raise awareness and understanding of the syndrome and improve support for all individuals affected by Fragile X
• To encourage research into all aspects of Fragile X through the participation of our family members in Fragile X studies and to publicise the results.
• To raise funds to carry out our work

The new Managing Director will work to deliver the strategy as set by the Board; oversee all staff, including those who support families and those affected by Fragile X; and manage the office.

The role includes developing and managing our fundraising strategy; oversight of annual accounts and working with the Treasurer and Board in setting budgets; and supporting our Administrative and Communications Coordinator and the Board communications sub-committee in regard to internal and external communications.

Further details on the work of the Fragile X Society can be found on our website.

Job Details

Please see full job description attached. 

• Job Title:                Managing Director, The Fragile X Society
• Responsible to:     Board of Directors, Fragile X Society
• Salary:                    £35,000 - 40,000, commensurate with experience
• Tenure:                  Full time, job-share will be considered
• Hours:                    37 hours per week
• Location:            Great Dunmow, Essex

Schedule of Appointment:

• Closing Date:         Friday, 14 February 2020, 5pm
• Interviews:          10 March 2020 in Great Dunmow, venue to be confirmed.
• Starting Date:         The successful applicant to begin work as soon as feasible thereafter, with an initial probation period of 6 months before the role becomes permanent.

To Apply

Please send applications in the form of covering letter, CV and names/contact details of three references to: Dr Kirsten Johnson (Chair, Board of Directors)

We have an opportunity for you to join our NightLight Crisis Service as a Crisis Support Worker.

Job Title: Crisis Support Worker
Salary Grade: £20,000 per annum incl. Outer London Weighting (OLW) [Pro rata]
Responsible to: NightLight Coordinator  
No. of Hours: 32 hrs or 16 hrs per week split over a 7 day working rota between:
Evening shifts [everyday]: 6pm – 2am
Overnight shifts: Friday/Saturday 2am-10am and Sunday/Monday 1am-9am
Day shifts: Saturday/Sunday 10am-6pm 
Main Base/s: Borehamwood/Hemel Hempstead/Ware (expectation to travel throughout Hertfordshire)

NightLight is a countywide out-of-hours mental health crisis service providing a safe and welcoming space for people who are feeling distressed and experiencing a crisis.

The purpose of this post is to be a key member of staff delivering the NightLight Mental Health Crisis Service, taking part in a staff rota covering 7 days per week.

Service Objectives

The objectives of Hertfordshire Mind Network’s NightLight Mental Health Crisis Service are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To provide support to clients accessing all elements of the NightLight provision e.g. crisis house, visits to the centre, telephone helpline and the crisis cafés.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

You will be line managed by a NightLight Crisis Coordinator for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.

Closing date for receipt of applications is Friday 24th January 2020 by 5pm.
Interview dates TBC.
We will close the advert prior to this date if we receive sufficient applications.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to the Herts Mind Network website where you can download the job decription and complete your application.

An approved Enhanced DBS check is required for this post

Hertfordshire Mind Network is an Equal Opportunity and Mindful Employer.

No agencies please.

We have an exciting opportunity for you to join our NightLight Crisis Service as a Crisis Café Support Worker.

Job Title: Crisis Café Support Worker
Salary: £20,000 per annum incl. Outer London Weighting (OLW)
Responsible to: NightLight Coordinator
No. of Hours: Flexible hour contracts available
Split over a 7 day working rota between:
Weekday shifts: 6am-11pm
Weekend shifts: 3pm-11pm 
Main Base/s: Watford/Bishops Stortford (expectation to travel whenever necessary)

NightLight is a countywide out-of-hours mental health crisis service providing a safe and welcoming space for people who are feeling distressed and experiencing a crisis.

The purpose of this post is to be a key member of staff delivering the NightLight Mental Health Crisis Service, taking part in a staff rota covering 7 days per week.

Service Objectives 
The objectives of Hertfordshire Mind Network’s NightLight Mental Health Crisis Service are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To provide support to clients accessing all elements of the NightLight provision e.g. crisis house, visits to the centre, telephone helpline and the crisis cafés.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

You will be line managed by a NightLight Crisis Coordinator for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.

Key Responsibilities

• Ensuring all risk assessments, crisis support plans and exit plans are completed as appropriate.
• Provide education and raise awareness to help service users manage factors that affect their mental wellbeing.
• Considering each person as an individual.
• Listening to service users and encouraging positive steps towards management of crisis and recovery.
• Providing advice, information, practical and emotional support to service users, their families regarding their support.
• Developing, alongside service users, flexible and realistic crisis support packages/ person centred plans within agreed guidelines.
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with service users to show empathy, inspire hope and promote recovery.
• Establishing supportive, empowering and respectful relationships with service users and carers/ family.
• Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements.
• Ensuring all risk assessments, crisis support plans and exit plans are completed as appropriate.

Closing date for receipt of applications is Friday 24th January 2020 by 5pm.
Interview dates TBC.
We will close the advert prior to this date if we receive sufficient applications.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to the Herts Mind Network website where you can download the job description and complete the application process. 

An approved Enhanced DBS check is required for this post

Hertfordshire Mind Network is an Equal Opportunity and Mindful Employer.

No agencies please.

About Age Concern Colchester & North East Essex

Age Concern Colchester & North East Essex is a charitable organisation that looks after the welfare of individuals of 60 years+ to support making life better in later years. Key ways that we do this are: -

- To provide support in identifying benefit applications and support in completion - £1.3m per year in benefits delivered
- A befriending service matching individuals with the needs of the older generation - we have 150+ people befriended
- Developing Volunteering in the Charity and to benefit our Community
- Connecting people in later years through clubs, activities and interest groups

The charity has gone through significant growth over the last couple of years and is now an independent charity but reaches people across Colchester and North East Essex. Recently we have been asked to deliver a pioneering new service across North East Essex in partnership with St Helena Hospice and CVS Tendring. It is for this reason that we are looking for an Operations Manager in a project called Compassionate Companions to lead this new initiative.

The project is to provide friendship (non-clinical) for individuals who have chosen to manage their end of life at home through My Care Choices or otherwise between the hours of 8am-8pm 7 days a week.

What do we offer?

Age Concern is a friendly and enjoyable place to work. We work hard but also enjoy some downtime together. This is essential due to the nature of our work. We all have tougher days and need to be there for each other to work through these days when they happen. Leading a team to support people at end of life needs a unique individual. We are an extremely caring organisation and so are the partners in the program being developed. It is essential that this same sympathy and empathy is displayed from the person who leads this work now and into the future.

The opportunity is about creating something unique and therefore it would suit someone who has a pioneering approach to make good plans, trial activity, listen well, learn from mistakes and iterate on a continuous basis. There is requirement to report activity into a large Board of multiple partners outside of the three main delivery partners. This is particularly important as the earlier phases of the project develops. The ideal candidate would have developed something from scratch either in a charity, a health setting or in some other way supporting those at of end of life.

We offer excellent coaching and support from both colleagues and the senior team. We appreciate that starting an operation from the outset can be a challenge. The good news is that we have established systems and structures that allow us to support getting things locally up and off the ground well. There is an existing befriending unit operating in Colchester, Witham and Tendring District which includes a manager, team leader and two coordinators. 

We have recently appointed the Operations Manager - Befriending and Friendship Clubs and you will have the benefit of recruiting a coordinator to provide administrative support for some of the day to day activity. We are also able to draw on expertise and support from our partners in St Helena Hospice and CVS Tendring who are accomplished in managing and developing projects.

There is potential for career development due to the growth of Age Concern Colchester & North East Essex.

What are we looking for?

Leadership & Management

- Experience managing projects from the ground-up and setting a positive tone for project development
- Working well internally across teams and externally with partners to develop ideas and joined-up working
- Ability to ensure good processes are embedded from the outset so the team record results well
- Monitor and review activity of the befriending coordinator providing coaching, support and development
- Develop capability within the team by developing individuals
- Model excellence for the team, volunteers and those we work with
- Create our story for Compassionate Companions, manage the budget and write grants for continuity beyond the pilot
- Work closely with the Befriending & Friendship Groups Manager to ensure information is captured
- Work closely with the coordinator and volunteers to listen, learn and evolve the service

Befriending Activities

- To recruit, train and inspire a successful team of compassionate companion volunteers
- In conjunction with the Befriending & Friendship Groups Manager and our partners develop and evolve the service
- Work in partnership with key organisations acting as an ambassador and the main contact point for the service
- Develop a schedule of available volunteers across North East Essex between 8am-8pm to be on call in 4-hour shifts
- Put processes in place to ensure Salesforce for Charities is effective; work with the Salesforce Developer
- Work closely with the coordinator and volunteers to listen, learn and evolve the service
- Support bereaved families by ensuring the right referral systems are in place

Your Qualities

- You will need to be outgoing, confident and able to juggle a range of priorities well
- The amount of work on Word, Computer Systems and general admin is busy so proficiency is essential
- We are looking for an inspirational leader who is keen to develop a new service and the team
- Able to understand the confidential nature of our work and put in place relevant safeguarding and monitoring procedures
- You will have a genuine desire to make a difference to people in very challenging personal circumstances

Key Questions to ask before applying?

- Do you have experience on ground-up project launches in either the third sector or health sector?
- Do you have extensive experience of working with volunteers in projects?
- Do you thrive on developing others?
- Do you have experience working in tough environments such as end of life (or similar)?
- Are you comfortable with developing a service and associated funding applications?

Practical Considerations

- All our staff and volunteers go through the DBS process and thorough vetting (no costs)
- The role involves a balance of work on a PC and a degree of travelling across North East Essex
- You will need to have a car, licence and before joining business class insurance.
- Often we deal with people who are upset and distressed. We need an individual who is a calming influence on others and can keep a cool head, think logically and be prepared to find support before jumping to a resolution

The role is 37.5 hours a week from 9am-5pm Mon - Fri although some flexibility may be required to support outside of regular hours as volunteers operate from 8am-8pm. There is current funding for a 1-year Fixed-Term Contract although because it is a pilot there is the opportunity for future funding built-in to the programme review.

Finally, team is really important to us. You will be pivotal to developing a positive culture in the befriending unit for those we serve, other charities and the wider team as we grow. If you like a new challenge and are a good fit for the above apply today to join us on our mission at Age Concern Colchester & North East Essex and the shared mission of our partners St Helena Hospice and CVS Tendring to make life better in later years.

Please provide current salary and ntoice period in any applications.

We have a provisional closing date for applications as 15th January 2020. The advert will continue to run past this date if we are still interested in receiving additional applications.

This is a fantastic opportunity to gain fundraising and event management experience, supporting East and North Hertfordshire Hospitals' Charity to raise funds for amazing causes such as children, cancer and the elderly.

Ideally you will have a background within customer services and administration, excellent communication skills and a passion for events. Candidates must have driving licence and access to a personal vehicle to be able to attend charity and community events.

Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.

Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015.  The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

Citizens Advice values diversity, promotes equality and challenges discrimination. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profile.