Effective governance is vital for Age UK to ensure it achieves its strategic objectives and meets the requirements of its regulators. In the current environment, more than ever, governance plays a vital role within any charity - we are looking for someone who can truly deliver when it counts.

The Senior Governance Manager is a key role supporting, and deputising for, the Head of Governance in managing and providing all aspects of the governance and secretariat service relevant to the most senior Boards and Committees within the Age UK Group.

This is a very visible role working closely with Trustees and Directors as well as the most senior staff within the Charity, providing advice and support.

The post will suit someone who is pro-active, has excellent management, relationship and organisational skills, and enjoys applying those skills in an environment which is often fluid and can be complex.

About you

* Highly organised, with excellent time management and a good understanding of corporate and, ideally, charity governance
* Proven in supporting senior level Boards and Committees and working closely with Trustees and Directors
* A confident problem-solver, with sound judgement and a keen eye for detail
* Pro-active with excellent management and communication skills
* An efficient team member with strong presentation and negotiation skills
* Able to lead a number of projects and activities
* An experienced line manager

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Please read job description for full list of duties.

If you would be a strong candidate as a high quality Governance Manager but may not yet be ready for this Senior Governance Manager role we would welcome a conversation with you and may be flexible in how we appoint.

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Link is looking for an experienced, multi-disciplined fundraiser to help deliver our mission of bringing quality education to all children. If you are an accomplished team player with excellent stewardship skills and want to help us build long-term relationships with a diverse range of supporters then we want to hear from you!

The successful candidate will have demonstrable experience in developing fundraising strategies, managing a diverse portfolio of supporters, particularly trusts and foundations, and writing engaging technical proposals.

We’re looking for someone who has a genuine passion and dedication to making a difference. We encourage applications from under-represented groups, in particular those with a right to work in the UK who come from the Global South, and offer a variety of flexible working options to help accommodate our staff’s needs.

For the full job description and applicatio form, please visit the Link website.

Options is looking for a self-motivated Commercial Bid and Budget Manager to play a pivotal role in the development of proposals for new programmes. Working within the New Business and Partnerships team, the post holder will be responsible for the development of budgets and advising on wider commercial aspects of all proposals.

Responsibilities: 

The Commercial Bid and Budget Manager will work within the New Business and Partnerships (NBP) Team reporting to the Director of New Business and Partnerships with close working links with the Director of Finance.  The NBP team co-ordinates and manages the business development process, in conjunction with others in Options (e.g. Lead Technical Writers, Senior Management, Programme Management and Finance Teams). The Commercial Bid and Budget Manager will play a pivotal role in the development of new proposals, being responsible for the construction of budgets and advising on wider commercial aspects of all proposals. 

1. Preparation of the commercial elements of proposals

Working closely with the NBP and Finance Teams, you will be responsible for the development of commercial aspects of proposals, including production of commercially viable budgets that offer funders value for money but ensure resources are appropriate for programme needs and are aligned to programme aims and delivery.  This will include developing budget templates in line with clients’ requirements, structuring fee rates and operational costs to build up accurate budgets and development of payment by results approaches where appropriate.  You will also work with partner organisations to guide them in constructing budgets, including budget negotiation where necessary.  You will contribute to the presentation and review of all budgets prior to submission, ensuring they are comprehensive and accurate and advising on changes where necessary.

2. Post Tender

This role will support revisions of budgets and commercial tenders as part of contract negotiation with clients.  On successful bids you will work with Options’ Programmes team ensuring they have a comprehensive understanding of the budgets and assumptions to assist them during the programme start up. 

3. Other duties

You will support, as required, the provision of financial information to assist with the development of bid and new business related strategies and advise on ways in which business development systems can be enhanced and developed to improve efficiency and/or increase our chances of bids being successful. 

The postholder will be expected to work closely with other teams to develop the approach including the construction of data on overhead costs, day rates, etc.

The post is based in Options’ office in central London. Occasional international travel may be required.

Person specification: 

Essential

• Management or Administrative qualification with significant financial component
• Wide ranging financial skills encompassing both financial and management accounting.
• Extensive experience of budget development and analysis
• Experience of developing and maintaining complex and large spreadsheet models
• Analytical skills
• Highly developed (advanced) spreadsheet skills (Excel)
• Excellent communication skills (written and verbal) with the ability to present and explain complex issues to staff from a variety of backgrounds
• Ability to work autonomously to tight deadlines
• Ability to work as part of a team and on own initiative
• Fluency in written and spoken English

Desirable

• CCAB finance qualification
• Thorough understanding of and experience in the development sector
• Knowledge and experience of the requirements of donors including but not restricted to DFID, the World Bank and foundations (e.g. the Bill and Melinda Gates Foundation)

Benefits: 

Options offers a comprehensive benefits package including generous annual leave allowance, season ticket loan, cycle to work scheme and a performance related bonus scheme.

Other information: 

• Options is an equal opportunities employer.
• We seek people who are pro-choice, energetic and enthusiastic about Options’ vision.
• Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.
• Overseas candidates require a valid UK work permit.

Who we are
 

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose.  ‘We call these our 3Ps’.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change ‘the system’, to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The Development Team as a whole is the engine room of Catch22’s mission and business plan. It consists of the Partnerships, Business Development and Communications and Marketing units and collectively seeks to grow our reach, influence, impact and secure funds that allow us to change peoples’ lives for the better. If you are intrinsically motivated by impact, have the skills, but more than anything, you are creative, entrepreneurial and passionate, we want to talk to you. 

We seek out partners who have the vision to think big and go on a journey with us, challenging current forms of delivery, and piloting new ideas that can be scaled. 
 

Where you fit in
 

As a Senior Development Manager (Partnerships), you will be central to Catch22’s work with partners and supporters, maximising our ability to generate positive social impact with your relationship-building and fundraising skills. This role is central to Catch22 Development Team’s ambitious plans for finding like-minded partners who want to change the world.

You will be joining an entrepreneurial, energetic and passionate unit with a fun but hardworking culture, all relentlessly committed to Catch22’s core mission and purpose: to build resilience and aspiration in people and communities that need it the most. This is a relatively new unit and with significant recent success we want more brilliant people to join us to help move things forward.

You will have autonomy over sourcing and securing partnerships that contribute to Catch22’s overall development objectives, including fundraising goals. Most of the time you will be expected to operate under your own initiative and curiosity, researching and identifying partners, and winning them over with solid cases for support and your enthusiasm and belief in the work that we do.

Relationships will be at the centre of what you do, and getting alongside, impressing, and persuading people will be key to your and our collective success. A Development Coordinator will report to you and support with market research, proposal writing and development and general project management skills.
 

What we are looking for
 

To suceed in this role, you'll need;

Qualifications -

• Strong command of English & Maths
• A relevant degree or apprenticeship equivalent

Knowledge-

• Understanding of corporate social responsibility and social enterprise sector
• Understanding of business development/fundraising cycle – generating leads, pipeline development and conversion
• Understanding of social innovation and sustainable funding models beyond traditional philanthropy

Experience -

• Experience of building complex partnerships with multiple external partners
• Experience securing six figure funding
• Management of full life cycle of a project
• Experience Management multiple projects at once and skilfully balancing priorities under time pressures

Skills -

• Strong interpersonal skills – good relationship builder
• Project management skills – ability to manage a project from beginning to end, from the earliest idea of what a new service will be, all the way through to signing contract/ grant agreement with partners
• Excellent written and verbal communication skills – ability to write compelling proposals and present engagingly

Recruiting an Agency and Partnership Administration Officer to the Housing team in Westminster!

£28,000 per annum, 35 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

We are recruiting for an experienced Administration Officer (Agency and Partnerships) to join our Housing Team.

Look Ahead currently manages 1,500 units on behalf of other landlords and monitors the performance of several managing agents who manage services on our behalf. The organisation typically enters into housing management agreements and other delivery vehicles, for example leases, as part of a wider contract to deliver care and support service to Local Authority and Health Commissioners.

Housing management agreements and leases place responsibilities on both the landlord and managing agent to provide services to tenants and licensees and ensure compliance across all associated legislation (landlord and tenant, statutory landlord compliance, health and safety etc.). To ensure compliance, agreements set distinct responsibilities for key housing management tasks including, (among other matters) setting and collecting rent and service charges and the arrangement for maintaining properties to agreed standards.

Key Responsibilities:

External Landlords

- Monitoring the performance of management agreements and financial performance as well as co-ordinating compliance with other contract terms such as health and safety inspections
- Collating information requested by landlords and co-ordinating prompt submission of contractual performance returns including quarterly SHiP returns and annual self certification forms
- Supporting the Agency and Partnership Manager in negotiating housing management agreements and leases with other Registered Providers and external landlords
- Support actions around the implementation of new services or de-commissioning of current services
- Day-to-day support of the relationships with other Registered Providers and external landlords
- Monitoring that invoices are paid within the terms of our management agreements/leases and also ensuring that any re-charges are accurate
- Working with the Agency and Partnership Manager and finance colleagues on the collation of rent and service charge/ budgetary information from landlords during annual rent reviews and submitting details of charges to landlords as required

Agency Managed Properties

- Devising and collating the submission of performance monitoring returns from managing agents
- Reviewing performance information submitted by managing agents in line with Look Aheads' performance management systems, enforcing contractual compliance and raising concerns as appropriate with the managing agent
- Maintaining a schedule of liaison meetings and property inspections with managing agents in Look Ahead owned properties, following up agreed actions and keeping records of contacts up to date
- Working with the Agency and Partnership Manager and finance colleagues on the collation of rent and service charge/ budgetary information from managing agents during annual rent reviews and submitting details of charges to managing agents as required

Internal Communication

- Responsible for distributing information related to management agreements and leases internally to the relevant staff to ensure contractual obligations can be met including maintenance and compliance responsibilities
- To advise and assist staff colleagues with the understanding of management agreements and leases

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Interviews will be held (virtually) on Friday 4th September 2020

For more information or to apply please visit our website.

This is an exciting opportunity to join an inspirational and visionary children's charity as part of their growing fundraising team. Established in 2000, Caudwell Children works to transform the lives of disabled children and their families, enabling them to challenge the barriers they face throughout childhood by providing practical and emotional support.

Caudwell Children is going through an exciting period of growth having recently opened a new state-of-the-art facility for multi-disciplinary therapy programmes for childhood disability and research of neurodevelopmental conditions, including autism, within the grounds of Keele University.

This transformational period brings the need to develop all income streams to enable this growth and so Caudwell Children are looking for an experienced Philanthropy Manager to join their team on a permanent basis.

Caudwell Children - Philanthropy Manager

Location: Keele, Staffordshire

Salary: £26,000 - £35,000 plus bonus (dependent on skills and experience)

Contract: Permanent

Supported by the CEO Trudi Beswick and founder/major benefactor John Caudwell, the legacy circle is a network of high-profile individuals personally motivated to support the challenges facing children with disabilities and their families.

As Philanthropy Manager, your focus will be on developing new sustainable income through high-profile fundraising activities, providing personal contributions and introducing influential contacts to Caudwell Children.

To be considered for this position you will have demonstrable experience of major donor fundraising with a strong track record in securing five to six figure gifts from high net worth individuals. You will have proven experience or recruiting new prospects as well as managing donor engagement and cultivation strategies.

Closing date for applications: Harris Hill reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

If you would like to receive an Information Pack for this role, with details on how to apply, please contact Faye Marshall at Harris Hill. 

We look forward to hearing from you.

Working closely with our Campaigns Co-ordinators and Fundraising Manager (Trusts & Major Donors), you will be responsible for the recruitment, retention, and engagement of supporters, and fundraising from these individuals.

A skilled communicator and natural relationship builder, the ideal candidate will have experience of developing supporter journeys which integrate campaigning, fundraising and engagement; ensuring that supporter data is held responsibly and used appropriately; and maximising income through regular giving, appeals and digital channels.

CAAT aims to work without hierarchy. We operate a pay parity policy and all permanent members of staff are directors of the company. The organisation is run on the principles of collective management and peer support – collective management responsibilities take an average of seven hours per week. 

We can only accept applications which use our application form. CVs will not be considered.

CAAT is working towards a more equitable society and we encourage all applicants to complete the equal opportunities monitoring form. CAAT values diversity and is currently looking to recruit individuals from under-represented groups, in particular People of Colour. When shortlisting scoring shows that a group of candidates are as qualified to do the role as each other then the selection is narrowed by using positive action. The panel will then try to offer an interview to all candidates who identify as a person of colour from this group of candidates who were considered equally qualified.

Job Description

Campaign Against Arms Trade (CAAT) is a UK-wide non-charitable campaigning organisation, currently 70% funded by the donations of supporters. The Supporter Development Co-ordinator will work towards maximising this income and maintaining the organisation's long-term financial stability.

The post-holder will:

• Maximise donation income from CAAT's supporter base in line with CAAT's financial needs.

• Work with colleagues to develop and implement plans for the recruitment, retention and engagement of supporters.

• Develop strategies for utilising CAAT's supporter database (CiviCRM) as a fundraising tool.

• Provide income reports and analysis to staff and Steering Committee as appropriate.

The vast majority of supporter income is generated through new and existing supporters' cash donations and regular gifts. Other supporter income streams include: community fundraising, events, fundraising affinity schemes, and legacies.

Responsibilities will include:

1. Working with the Fundraising Manager (Trusts & Major Donors) to develop and implement the organisation's fundraising strategy

2. Working with colleagues to ensure that fundraising and campaigning messages and activities are fully integrated at a local and national campaigning level

3. Working with colleagues to develop materials for different stages of supporter journeys, and organising their distribution

4. Developing and maintaining supporter relationships to ensure increased and repeat donations as well as wider supporter involvement

5. Maximising income from regular giving mechanisms

6. Initiating, developing and maintaining good networks of contacts to support and facilitate fundraising work.

7. Working with colleagues to maximise income through CAAT’s online presence, e.g. through using social media, online advertising and petitions on external sites. This would also include testing new digital channels for recruiting supporters.

8. Working with colleagues to set priorities for the further development of the supporter database.

Duties will include (average 21 hours per week):

1. Producing and administering regular supporter appeals.

2. Administering regular and one-off donations and acknowledgments.

3. Being the first point of contact for donor enquiries and corresponding with supporters as appropriate.

4. Maintaining files and records to support fundraising work, including performance of appeals and ongoing records of donor relationships.

5. Ensuring CAAT supporter development complies with all applicable legal requirements and meets the highest ethical standard.

6. Managing and developing merchandise schemes such as CAAT’s greetings card programme.

7. Working with and managing volunteers with supporter development responsibilities.

8. Sharing the responsibility for opening and processing the post.

Organisational Role (average 7 hours per week):

With other staff, the post-holder will also:

1. Share responsibility for campaign planning and organisational strategy;

2. Share responsibility for collective policies, systems and skills-shares, where appropriate;

3. Be responsible for supervising volunteers or people on paid placements undertaking relevant areas of work;

4. Contribute to CAAT News (CAAT’s quarterly magazine), the CAAT website and other external communications where necessary;

5. Share the day-to-day running and administration of the CAAT office, which could include assisting with staff cover during holidays and other absences;

6. Review and support other staff, including participating in regular staff review meetings, as part of the collective management of CAAT.

Maternity cover, fixed term up to 12 months
35 hours per week

Known for our life changing work giving young people vital mobility equipment, Whizz-Kidz is a dynamic and forward looking organisation with a solid foundation built over our 30-year history.

We know that Data is the key to doing more and doing it better and we believe that each and every supporter of whatever type deserves the very best experience with us. We are seeking a CRM and Individual’s Fundraising Manager for maternity cover to keep this at the core of what we do.

You need to have an in-depth knowledge of Raisers Edge CRM system, excellent relationship management skills, knowledge of individual giving income channels and impeccable attention to detail. But you also have to bring enthusiasm and drive and ensure our procedures and processes maximise our fundraising.

If you think that’s you – we want to hear from you.

For more information and to apply please visit our website.

No Recruitment Agencies Please.

Closing Date: 12pm, Wednesday 12th August
First Interview Date: Wednesday, 19th August
Second Interview Date: Wednesday, 26th August

Please note; only candidates successful in obtaining an interview will be contacted.

Whizz-Kidz is committed to achieving equal opportunities in employment

Whizz-Kidz is the working name of The Movement for Non-Mobile Children (Whizz-Kidz). Registered charity No. 802872. Company registered in England and Wales No. 2444520. Charity registered in Scotland No. SC042607. 

An exciting opportunity to join an ambitious and growing team, with opportunities for travel professional development, you will support the management of grant applications and report on funding agreements. The role can be based in Bristol or London.

The Company Global marine conservation charity

The Role
Write and edit high quality narrative content to describe projects, priorities and impact
Lead on the preparation, development, internal review and submission of project proposals, logframes, timelines and detailed budgets
Manage and maintain good donor communications for new and existing grants
Manage the reporting process for funding agreements
Work with country and finance teams to ensure effective procedures are in place for grant management

The Candidate
Experience applying for and managing funding from trusts, foundations and institutional donors
Motivated, proactive and a highly organised individual
Assimilate and interpret large volumes of information into clear and compelling concept notes, applications and reports
Proven experience of project and budget management
Experience of project planning, grant management, compiling and monitoring budgets, Experience of effective and values-based partnership work between international and local organisations and communities
Fluency in English (written and spoken)
Excellent writing skills, including application and report writing

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Regional Account Manager / Trainer

Triangle Consulting is the social enterprise behind the Outcomes Star, a tool used for measuring and supporting change across the housing, health and social care sectors.

Position: Regional Account Manager / Trainer
Location: We are initially recruiting in Northern Ireland, Republic of Ireland and Scotland but would be open to hear from people across the UK to discuss future opportunities.
Job type: Full Time & Part Time, Permanent
Salary: from £30,000 per annum dependant upon experience

Closing date: 24 August 2020

About the role:

Triangle is a values-based Social Enterprise with a vision of a society in which people are enabled to thrive. We help providers improve services by creating engaging visual tools and promoting collaborative ways of working. We have a suite of tools for promoting and measuring personal change called Outcomes Stars.

The Outcomes Star touches many aspects of service delivery, from interactions with clients and practitioner skills to supervision and strategic decisions. The process of implementation can support positive organisational change, but needs time and appropriate attention.

Our regional client advisors and trainers are a critical part of how we support clients, through building relationships, delivering training, supporting and practically helping clients to use the Star well.

The Star has proved very popular and is now widely used in the UK and Republic of Ireland by charities, social enterprises and local and health authorities in a wide range of fields including mental health, homelessness, vulnerable families and employability.

For more information about the role and a detailed copy of the job description please contact us directly.

About you:

• Practice experience in one of the main service sectors where the Star is widely used, for example; family and children’s services, mental health, homelessness or employability
• Consultancy, account management or client based experience, preferably including supporting organisations through change
• Able to make clear and engaging presentations
• Clear and effective communication and interpersonal skills with staff working at all levels of an organisation
• Experience, qualifications and/or skills in delivering training
• Ability to work well both independently and as part of a team
• Be organised and able to prioritise competing pressures
• Ability to learn quickly and contribute to others learning
• Commitment to delivering a high quality service
• Track record of being responsive to needs and as a problem solver
• Good IT skills and able to keep on top of emails and work on the move

STRICTLY NO AGENCIES PLEASE

You may have experience of the following: Trainer and Implementation Lead, Trainer, Implementation Lead, Account Manager, Training Manager, Training Coordinator, Learning and Development Coordinator, L&D Coordinator, Learning and Development Manager, L&D Manager, Support Worker, Keyworker, Case Worker, Data and Quality Assurance, Project Worker, Outreach Worker, Partnership Manager, Programme Manager, Impact, Operations Manager, Social Worker, Outcomes Consultant, etc.

Ref: 93746

Client Success Manager (CSM)
Home Based 

Are you a customer success or account management professional with experience in a B2E or B2B environment? Looking to take on a meaningful role where you can make an impact? If so, read on.

About Us

We are Benevity, a game-changing software developer bringing a breath of fresh air and a new way of thinking to employee engagement software.

We are global leaders in corporate social responsibility and incredible brands from around the world rely on us to provide award-winning corporate goodness programmes. These programmes help to attract, retain and engage professionals who are connected by causes that matter to them.

Our solutions have helped brands to engage their 10 million+ people, customers, and communities by connecting them with causes they care about.

We’re currently looking for a Client Success Manager to join our passionate team. 

The Benefits

- Competitive salary DOE
- Work from home 
- Represent products that make doing good easy for everyone
- Join a team who take real pride in what they do 

This is an exciting opportunity to develop your career with an organisation that’s in the business of doing good. You’ll join a purpose-driven team that will help you to advance your skills and adopt the growth mindset that’s essential to success at our company (and in everyday life). 

As a B Corp, we’re thrilled to be part of the next wave of companies that are committed to higher social and sustainability standards - a commitment you’ll see reflected in our mission-driven culture. 

We have big ambitions for our future and we need people like you to help us continue to deliver transformative technology and help our clients to run world-class goodness programmes that create a culture of purpose while making a positive difference in the world.  

Our inclusive environment will allow you to come to work each day and be your best, most authentic self. So, if you’re excited by the idea of supporting a platform that’s helping people to change lives, we’d love to hear from you. 

The Role

As a Client Success Manager, you’ll take on the important role of bringing our best ideas, innovations and capabilities to our clients, so they realise greater impact and value. 

Acting as a solutions expert and trusted adviser, you’ll build strong relationships with clients, gain a strong understanding of their needs and continuously look for ways to add value to our service. 

Some of your duties will include:  

- Working with C-level executives and Corporate Social Responsibility (CSR) administrative staff
- Demonstrating the benefits of our product suite features and functionality
- Evaluating client’s priorities and creating a success plan that establishes clear goals 
- Identifying opportunities to go above and beyond client expectations 
- Liaising with the Sales Team regarding cross-selling opportunities

About You

To join us as a Client Success Manager, you will need: 

- At least three years’ experience in a B2E/B2B customer success or account management role
- A track record of increasing client satisfaction, adoption and retention 
- Strong client relationship-building skills, including empathy, humility, adaptability, poise and persuasiveness
- To be comfortable overseeing a variety of client service issues to resolution
- The ability to work well in an evolving start-up environment 
- A valid passport for occasional travel to visit clients 
- A degree level qualification

Experience of working in a B2B SaaS organisation with relatively complex solutions would be highly beneficial.

Other organisations may call this role Account Manager, Client Relationship Manager, CRM, Customer Success Manager, Client Account Manager, or Client Services Executive. 

We believe in the power of diversity and we’re dedicated to creating a diverse, equitable and inclusive environment at Benevity. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

So, if you are seeking your next challenge as a Client Success Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

HOURS: 30 – 37.5 hours a week (0.8 – 1.0 FTE)

CONTRACT: 12 month fixed term (maternity cover)

SALARY: £33,000 pro rata

REPORTS TO: CEO

BASED: St Agnes Lodge, St Paul’s, Bristol (with some homeworking required during the Covid-19 pandemic)

The Green House provides free therapy to children, young people, and adults affected by sexual abuse at any point in their lives. With over 30 years of experience working in this area, we have built up a strong reputation for making a difference to the lives of those who have experienced trauma, through the delivery of quality services with proven outcomes.

We are seeking to recruit an experienced and committed person to join our senior leadership team as our Development and Fundraising Manager.

You will be a skilled and strategic fundraiser with a proven track record of winning and maintaining statutory and grant income. Your knowledge of the current funding environment and your clear eye for new opportunities will assist you as you create and implement The Green House’s fundraising and development strategy.

You will have the opportunity to learn about the lifechanging impact of our services, and from this explore and develop new ways of fundraising for The Green House that amplify and honour the voices of survivors.

You will play a key role in developing our new strategy as part of our dynamic leadership team. This strategy will give us a clear and ambitious mandate for change, and identify much-needed projects for which you will need to secure funding.

For more information about this post, as well as the person specification, please visit our website 

Applications can be made by emailing your CV and a Letter of Application. The letter should be no longer than 3 sides of A4 evidencing

1. Your suitability for the role and how you meet the criteria listed in the Person Specification.
2. Your philosophy and approach to creating a fundraising and development strategy and what makes this approach effective
3. How you see the role of a Fundraising and Development Manager in a leadership team that is aiming to implement a programme of organisational change and growth

Please also include the names and contact details of two referees who know your work well – one should be a current or recent employer.

The closing date for applications is 9am Monday 17th August  2020.

Interviews will take place on Friday 21st August 2020.

Starlight Children’s Foundation is the national children’s charity that exists to preserve childhood throughout serious illness. We do this through our hospital play & distraction services, wish granting and Starlight Escapes. Access to play during serious illness is especially important as a contributor to successful treatment and healthy development. It enables children to grow and develop; and to experience childhood as it should be.

It’s an exciting time for Starlight as we plan our autumn/winter integrated campaign, launch a new website and develop our brand. If you’re experienced in planning and delivering PR campaigns and generating media coverage and have a passion for using those skills to help us grow our crucial work, then you could be the person we need to join our team.

We have some extraordinary stories to tell; with your extensive PR campaign experience and ability to sell-in stories to a wide variety of media outlets, you will help Starlight to become uppermost in people’s minds as a vital children’s charity.

Your ability to creatively and consistently tell emotive stories to engage with families, friends, medical staff and corporate partners will be central to us delivering on our strategy. Working alongside the Head of Marketing & Communications and the rest of the team, you’ll have a chance to help shape it too.

Above all, you will like nothing more than the buzz of finding compelling stories, selling them in and achieving great media coverage and engagement with all our audiences.

Based in London (Hammersmith) and with a competitive salary and benefits package. For full details, including how to apply, download the candidate information pack below.

Development Manager (Direct Marketing)
Animal Welfare Charity, Central London (Home Working Currently)
12 Month Maternity Contract
£44,000 - £49,000

Charity People are delighted to be working with this Global Animal Welfare Charity, to recruit an outstanding direct marketing professional to manage a range of exciting campaigns. We are looking for a Development Manager to work on a 12 month maternity contract to drive, develop and oversee the organisation's fundraising and income generation development programme, focussing on direct mail (acquisition and retention), telephone and digital fundraising platforms.

You will manage the development strategy and plan, with key aims on increasing donor acquisition; donor growth, improving donor retention; and (to a lesser extent) building the prospect pipeline for corporate and major donors, with the aim of securing partnerships and high value donations.

You will also work to deliver against the Charity's engagement and income targets and to play a key role in shaping the marketing and communications around their donor engagement programme. You must have demonstrable experience and a proven track record of leading income generation strategies and direct marketing experience via online and offline channels (particularly appeal management).

As an enthusiastic self-starter with a hands-on approach, you will be capable of working independently or as part of a multi-disciplined team. You will be an inspirational leader and provide direct line management to the Development Officer.

This role is vital to the ongoing success of the Charity. Ideally you will be a Direct Marketing Manager or Individual Giving Manager with strong leadership, strategic and knowledge of fundraising.

Interested applicants should send their CV in the first instance.