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Courses and community engagement manager jobs in central london, greater london

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Top job
Leadership Skills Foundation, Remote
£23,000 - £25,000 per year
If you are great at relationship management and able to communicate effectively with people by phone, email or online chat then we need you!
Posted 1 day ago
Top job
Closing in 6 days
Age UK, City of London (Hybrid)
£46910 - £51848 per annum
Posted 1 day ago
Top job
Army Cadet Charitable Trust UK, Remote
£32,600 per year
This is a role in Army Cadet HQ responsible for the coordination, development and implementation of strategic policy across the Army Cadets.
Posted 5 days ago Apply Now
Top job
New Citizens' Gateway, London (On-site)
£35,411 - £35,412 per year
Leading with compassion to reduce isolation and improve wellbeing for people seeking asylum—make a real difference by joining us!
Posted 5 days ago
Media Trust, London (Hybrid)
£37,000 - £41,000 per year
Help us further develop our climate work and ensure our existing programmes are cutting edge and meet the demands of this moment.
Posted 1 day ago Apply Now
Closing tomorrow
Free To Be Kids, London (Hybrid)
£38,000 - £40,000 per year dependent on experience
Come work for a vibrant, diverse growing children's charity supporting London's most disadvantaged children to transform their mental health
Posted 2 weeks ago
Closing in 6 days
Clergy Support Trust, Westminster (Hybrid)
£62,000 - £68,000 per year, depending on experience
We are looking for an experienced communications professional, to lead our broad External Engagement function.
Posted 4 days ago
MND Association, London (Hybrid)
£50000.00-£53000.00 per year
Posted 1 week ago
Closing in 5 days
High Trees Community Development Trust, London (On-site)
£30,600 - £40,800 per year
High Trees Community Development Trust is seeking a collaborative and organised Lambeth Community Research Network (LCRN) Coordinator.
Posted 1 week ago
Closing in 3 days
Royal British Legion, City of London (On-site)
£42,090 to £46,272 per annum, inclusive of London Supplement
Posted 1 week ago
Closing in 6 days
Blue Ventures, Remote
£42,705 - £50,863 gross per annum (UK national band); £46,896 - £53,653 gross per annum (London, UK)
Posted today
Page 1 of 4
Remote
£23,000 - £25,000 per year
Full-time
Contract (31/10/2026 - with the possibility to extend)
Job description

Here at the Leadership Skills Foundation we aim to provide the best support for all centres looking to start their journey with us through delivering our recognised leadership qualifications, awards and programmes. Over the past 40+ years we have supported millions of young people to develop essential leadership skills through achieving our courses.

Over 2,500 organisations (centres) across the education and community sectors are already on their leadership journey with us. With an aim of reaching over 200,000 young people per year through our leadership offer by 2028, this role will be integral to ensuring a centre’s journey with the Leadership Skills Foundation is an effortless one.

Having recently settled into our new identity and expanding the portfolio of programmes we have on offer, this role will work closely with our Business Development team, Admin team and Quality Assurance team to ensure that our existing delivery centres are sufficiently supported to forge a sustainable leadership pathway.

We’re looking for someone to adopt a consistent relationship management process to support all staff at existing delivery centres and to on-board new centres. Organisation and efficiency, along with a clear communication style and an ability to effectively manage data are essential skills for this role. This role necessitates that the successful candidate be creative with their ideas to enable the successful relationship management of our centres, while also effectively handling phone calls, emails and queries via an online live chat function.

Role Purpose:

  1. Provide appropriate support to centres when they contact the Leadership Skills Foundation.
  2. Establish consistent and robust engagement and relationship management practices including logging touch points and interpreting data with a variety of our customers.
  3. Respond to centre enquiries, help resolve technical issues and potential issues to delivery.

Key Responsibilities:

  • Provide personalised support via effective relationship management strategies to support customers with any queries and issues across the customer journey in line with the Customer Experience Strategy.
  • Proactively seek opportunities to create and maintain strong working relationships with centres that seek support from the organisation via central communication channels (phone, emails and live chat).
  • Provide proactive and customised centre outreach that constantly seeks to elevate the experience of existing centres including recording accurate and timely customer intelligence.
  • Resolve programme/service issues, troubleshoot challenges and support centres that are having difficulty accessing resources, registering their course(s) and/or learners.
  • Support centres as they work through various policies and procedures. For example, the maintain and withdrawal procedures.
  • Support Business Development strategies to meet agreed objectives and budgets.
  • Utilise insight and reporting systems (various) to provide analysis and updates in relation to learner registrations and other centre insight metrics.
  • Ensure sales planning, pipeline and forecasting exercises are completed on a regular basis, including annual budgeting to maximise learner and programme registration opportunities.
  • Any other centre-facing tasks that need completing at various times of the year.
  • To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.

Skills & Experience:

Essential

  • Experience in a customer facing role with an emphasis on customer services
  • Experience of working on own initiative and being a self-starter
  • An understanding of the principles and importance of data capture to support decision making
  • Strong interpersonal and communication skills, as well as confidence to express your ideas
  • Creative thinking and solutions focused when addressing challenges
  • Ability to present information concisely using Microsoft Office programmes
  • Experience of using databases and managing data
  • Ability to prioritise own workload
  • Able to multi-task, work calmly under pressure and meet deadlines
  • A passion for helping every young person to realise their potential through leadership skill development and volunteering

Desirable

  • Experience of working in a remote or home working environment
  • Analytical thinking and evaluation skills
  • Experience of using or creating Power BI reports
  • Knowledge of Leadership Skills Foundation qualifications and awards
Application resources
Posted by
Leadership Skills Foundation View profile Organisation type Registered Charity Company size 21 - 50
Refreshed on: 24 November 2025
Closing date: 10 December 2025 at 23:30
Tags: Administration, Communications, Customer Service, CRM, Customer support, Education

The client requests no contact from agencies or media sales.