Courses and community engagement officer jobs

Job Title: Employment Adviser

Line Reports: Client Services Manager

Location: Manchester

Salary:  £26,000 - £29,000

Hours: Full-time 37.5 hours per week, with occasional evening or weekend work (TOIL provided)

Contract: 2 Years Fixed-Term Contract

Overall purpose

The Employment Adviser (EA) plays a key role in supporting refugees and people from refugee backgrounds to progress towards and secure sustainable employment. The EA provides tailored employment advice and guidance, helping clients build the knowledge, confidence, and skills needed to navigate the UK job market. This role will work with clients at various stages of their employment journey, with a particular focus on those in the earlier stages of understanding career options, developing employability skills, and exploring education, training, and volunteering opportunities.

The EA will deliver one-to-one and group-based employability support, collaborate with employers and volunteers to source opportunities for clients, and maintain strong relationships with referral and support partners to ensure a holistic approach to employment support.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Wednesday 23 July. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Rebecca Hughes for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

We are seeking a highly motivated and experienced Technical Project Lead to manage and collaborate with an external development/implementation partner and coordinate the smooth adoption of Salesforce within the Charity.  This critical role will be responsible for the full project lifecycle, from planning and requirements gathering to execution, testing, training, and post-implementation support. You will be the central point of contact for all project stakeholders, ensuring seamless communication and collaboration throughout the project.

 Main Responsibilities

• Work with the Director or Finance & Operations (DFO)  to invite tenders for and engage a development / implementation partner to support the adoption of this phase of Salesforce implementation
• Work with the development/implementation partner to develop detailed project plans, timelines, budgets, and resource allocation. Manage the execution of these plans, tracking progress, and ensuring on-time and within-budget delivery.
• Coordinate with the implementation partner to gather and document business requirements from relevant team members to translate these into technical specifications.
• Lead and motivate key stakeholders including the implementation partner and end-users. Foster a collaborative environment and ensure effective communication between team members.
• Act as the primary point of contact for all project stakeholders, providing regular updates on project status, risks, and issues. Manage stakeholder expectations and ensure their buy-in throughout the project.
• Identify, assess, and mitigate potential project risks. Develop contingency plans to address unforeseen challenges and ensure project success.
• Define and implement quality assurance processes to ensure the delivered Salesforce solution meets business requirements and is free of defects. Oversee testing activities and ensure proper documentation of test results.
• Develop and execute change management plans to ensure smooth user adoption of the new Salesforce solution. Provide training and support to end-users.
• Manage project budgets effectively, tracking expenses and ensuring cost-effectiveness.
• Maintain comprehensive project documentation, including project plans, requirements documents, technical specifications, test plans, and user manuals.
• Providing updates against outcomes / budget to the Director of Development (Grants/Major Gifts) to enable rigorous, timely feedback to the project funder.

 Person specification 

• Proven experience (three years minimum) of leading digital transformation projects, with a strong focus on Salesforce implementations and customisations and a strong record of success.
• Deep understanding of Salesforce platform capabilities.
• Excellent project management skills, including budget and stakeholder management.
• Excellent communication, interpersonal and leadership skills with the ability to explain technical concepts to diverse audiences.
• Ability to work effectively in a fast-paced, dynamic environment.  
• Ability to manage, coordinate and get buy-in from technically inexperienced team members.
• Experience with data migration and integration is a plus.
• An understanding of safeguarding data, confidentiality, safe working practices and GDPR compliance.
• Knowledge of appropriate project management frameworks (agile, waterfall) to set project scope, meeting key milestones and budget constraints
• An understanding of equal opportunities issues and a commitment to diversity.
• Commitment to Create, its activities and mission.

Terms & Conditions

• This is a part-time (0.6 FTE), fixed term contract for one year, with a review to extend at the end of that term.
• This role is based in London.
• Salary: £45,000 per annum pro rata (0.6 FTE).
• Holiday: 25 days (including 3 faith days*) + 8 Public Holidays pro rata.
• A beautiful office based in the City of London. Hybrid working is available following induction period.
• 21-hour week: standard office hours are 9.30am-5.30pm, Monday to Friday with an hour for lunch. Work outside these hours is required on occasions.
• The opportunity to visit projects and Showcase events.
• As part of Create’s Green Action Plan, the charity offers the Cycle to Work scheme. T&C Apply.
• In line with Create’s Safeguarding Policy, all staff are required to have a Disclosure and Barring Service (DBS) check, which Create will carry out upon appointment.

*  Create closes the office over the Christmas period. For staff members who celebrate other faith days, however, the charity is happy to discuss alternative dates.

Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and positively welcomes applications from disabled people and people of all ethnicities.

Service Charge Analyst

£43,000 | East London | Hybrid (2 days in office)
Gateway Housing Association

Robertson Bell are pleased to be exclusively partnering with Gateway Housing Association in their search for a Service Charge Analyst to join their close-knit, dynamic team on a permanent basis. Gateway are uniquely the largest Sheltered Housing provider in Tower Hamlets and were the first registered provider of older persons shared ownership in the borough. They are particularly proud of their new build properties for leasehold, shared ownership and direct sale, which are low-density and high-quality.

They are seeking an organised, diligent Service Charge professional to support on the technical side of the Service Charge lifecycle and improve processes within the department. You will work closely with budget holders, enabling data-led decision-making and supporting donor and committee reporting. As a key member of a small, collaborative team, you will be hands-on managing a mix of transactional and more advanced duties, proactive in ensuring the key points in the yearly Service Charge cycle run smoothly.

Role Responsibilities:

• Undertake assigned processing, accounting, monitoring, control and review of service charge income and costs on a periodic basis.
• Review service charge income and costs monthly to ensure they have been charged to the correct scheme and fully investigate and resolve any principal variances and anomalies identified (e.g., miscoding’s, duplications).
• Prepare periodic reconciliations of service charge income and costs on a scheme/block level and with the preparation of annual service charge estimates and actuals processes for all tenures.
• Resolve service charge queries from internal and external customers.
• Complete assigned elements of strategic delivery projects across the organization, particularly relating to service charge specific projects.
• Ensure consistent apportionment and allocation of scheme costs in mixed tenure blocks and other complex schemes and regular monitoring, control and analysis of such costs.
• Implement and embed key service charge systems and processes as part of the organisation wide service charge improvement project.

Person Specification:

• Experience in service charge computation, accounting and analysis, including preparation of service charge budgets, estimates and actuals
• Robust understanding of residential service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to strict deadlines
• Social housing experience.
• Experience of working with third parties, the wider community, and other external partners including managing agents

This is a hybrid position based out of Mile End. The closing date for applications is on the 15^th July with first stage interviews taking place the week commencing the 21^st July.

Applications will be under continuous review before then so please don’t delay in submitting your CV for consideration!