Crm Database Manager Jobs in Stratford, Greater London

Bow Foodbank is proud to be a community solution to the problem of food insecurity in East London. Volunteers are involved in every area of foodbank life, from carrying out day-to-day tasks to supporting back office functions and governance of the Foodbank. This role is vital to make sure our volunteers have a positive experience and can contribute to our work.

You will support the Operations Manager in ensuring volunteers are equipped to come to our sessions and support the work of the foodbank. You will be responsible for managing every stage of the volunteer journey, from onboarding to providing feedback.

• · You will work with the trustees and senior team to ensure volunteers have a strong voice within the foodbank, 
• · You will be the volunteer platform super user, leading volunteer administration and record keeping.
• · You will be responsible for monitoring volunteer training, ensuring that volunteers are equipped to volunteer safely            and uphold  the values of Bow Foodbank as we interact with members of the community.
• · You will maintain the volunteer CRM and be the main point of contact with the platform provider.
• · You will roll out and maintain the Volunteer Handbook, ensuring all volunteers have access to Bow Foodbank                    Policies and  Procedures.
• · You will work with the Corporate and Community Manager to plan group volunteering sessions.
• · You will work with the Volunteer Wellbeing Lead to ensure volunteers have access to the same signposted                        services as our guests.
• · You will support volunteer communications and consultation (many of our volunteers have English as a second                  language).
• · You will work with the Operations Manager to set volunteer rotas.
• · Attend sessions to identify improvements that could be made to the volunteer experience.
• · Set up agreements for special volunteering projects, such as our Data Team or Period Champions.
• · Work with our ‘Social Squad’ (volunteer social team) to set up volunteer appreciation events.
• · Manage Volunteer expenses and petty cash.
• · Manage volunteer references and letters to other agencies.

Access Sport is a national charity with a vision that no one should be excluded from the transformational benefits of community sport. We are on a mission to make inclusion the norm in community sport by tackling the access barriers faced by disadvantaged and disabled young people.

A copy of our 2022-2027 growth strategy, Stand for Inclusion, which provides further details about our work and future development plans can be found here on our website.

Role purpose

This role would suit someone with at least 2 years’ experience in a charity finance role, who has experience or knowledge of all the core accounts department processes and some understanding of different charity income streams. You might be studying for an accounting qualification (e.g. AAT or ACCA) or be qualified by experience.

A training package may be available for an applicable accounting qualification.

Responsibilities

• Day to day management and systems administration of Xero accounting software, expenses software (ExpenseIn), and other linked financial applications.
• Carry out monthly reconciliations of bank accounts, debtors and creditors, and set up payment runs.
• Prepare monthly management accounts journals (prepayments, accruals, depreciation, deferred and accrued income) and control account reconciliations.
• Being the systems administrator for the Fundraising CRM system (Donorfy) and linked platforms and applications (e.g. JustGiving, Stripe, EventBright).
• Database management of Donorfy and linked platforms and applications.
• Reconcile data between Donorfy and Xero, and where necessary, with other linked platforms and applications.
• Ensure Gift Aid returns are correctly submitted to HMRC (via Donorfy)
• Support with the development and implementation of new systems and procedures.
• Provide training and induction to new joiners in using Donorfy and ExpenseIn as well as for any other relevant platforms and applications.
• Business partnering - provide day to day support to the wider organisation with finance and fundraising system queries, payment information, and supplier queries.
• Working with budget holders to provide transaction reports, income and expenditure reports, and updates on payments from finance and fundraising systems to assist them to manage their project budgets.
• Assist Finance Director and Fundraising team where necessary with financial reporting to funders.

Skills/ experience

Essential

• Proven experience in all areas of accounts - purchase and sales ledger, banking and cash management, basic management accounts.
• Experience of Xero or similar cloud-based finance system.
• Excellent Microsoft Office skills, particularly excel and an ability to quickly learn new systems.

Desirable

• Accountancy qualification or studying for (e.g. AAT, ACCA).
• Experience of Donorfy or similar CRM system.
• Experience of dealing with charitable income and an understanding of how to account for restricted grants.
• Experience of liaising with auditors and other external stakeholders.

Personal attributes

• Strong attention to detail, analytical and an excellent communicator.
• Enthusiasm, energy and willingness to meet challenging demands and work to deadlines.
• Proactive, self-motivated and able to use initiative.
• Comfortable dealing with internal and external stakeholders.
• A collaborative team player and a supportive colleague.
• A passion for Access Sport’s cause and commitment to diversity and inclusion.

Staff benefits

Access Sport is an exciting and dynamic place to work. We pride ourselves on being a close-knit and well supported team with a clear sense of purpose, delivering real impact. Inclusion is at the heart of everything we do.

We are committed to supporting the development of our team members and, should you wish, there are opportunities for team members to get involved in different aspects of the charity, from the delivery of our programmes on the ground, to fundraising, events and advocacy.

Staff benefits include:

· Employee Assistance Programme - Access to a 24/7 confidential helpline, counselling services and online information.

· Annual leave - 25 days annual leave, plus bank holidays and time off between Christmas and New Year, after two years of continuous service this increases to 26 days and after five years to 28 days.

· Healthy Living and Wellbeing Employer - We welcome staff to embed regular exercise into their daily work lives and have quarterly team days.

· Flexible working and family-friendly - Hybrid and flexible working arrangements which are family-friendly and provide flexibility around caring responsibilities.

· New Mums and Dads, including adoptive parents, can take enhanced maternity and paternity leave.

· Cycle to Work scheme - Cycle to work scheme, saving up to 39% off a new bike and accessories.

· Group Life Assurance for all staff on payroll.

JOB DESCRIPTION

Title of Post: Financial Assistant

Responsible to: Head of HR & Administration

Hours: 32 hours per week

MAIN PURPOSE OF THE JOB

The main responsibility of this role is to assist the Head of Resources in the efficient and smooth running of financial functional activities of the charity.

DUTIES AND RESPONSIBILITIES

1. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.

2. Perform routine calculations to produce analyses and reports as requested by the Head of Resources and assisting in developing and maintaining all financial reporting within the charity.

3. Assisting in the preparation and maintenance of the charity’s annual income and expenditure budget.

4. Assisting in monthly bank reconciliations and other balance sheet accounts.

5. Dealing with finance related queries from staff, senior management, supporters, and suppliers.

6. Maintenance and reconciliation of direct debits, standing orders and other online donations.

7. Supporting the financial controller in the planning and preparation of statutory accounts and the annual audit.

8. Ensuring accurate gift aid records are maintained for supporters and conducting the annual gift aid claim.

9. Assisting in the maintenance of all accounting records on an ongoing basis to ensure:.

             a.   All income and expenditure are properly approved, banked and processed in a timely manner.

             b.   Monthly cash/cheque management and bank reconciliations are carried out and recorded.

10. Undertaking any other accounting duties that may be required and providing cover when other staff are absent.

PERSON SPECIFICATION

Required Elements

• Ability to collaborate and work effectively with Stella Maris staff, volunteers, and supporters.
• Accuracy, numeracy, organisation, and strong attention to detail.
• Excellent mathematical skills.
• Integrity, honesty, and customer-service skills.
• Solid communication skills, both written and verbal.
• Superior attention to detail.
• Computer skills such as experience in working with spreadsheets and accounting software. Confident in using IT software such as Microsoft office suite (Word, Excel) and CRM databases.
• Ability to work flexibly and to use own initiative to meet demands of job.
• Strong commitment to team working, and an ability to build strong, mutually beneficial relationships with colleagues across whole organisation.
• Commitment to high quality service, best practice, and best value in all aspects of the charity’s operation.

Desired Elements

•  Associate or bachelor’s degree in business, finance, accounting, or a related field.
• Knowledge of the wider UK charity sector.
• Experience of working with a CRM database is desirable.
• Knowledge of the wider UK/international maritime sector.
• Knowledge of the Catholic church.
• Experience of working in a UK charity sector.
• Understanding of the Vision, Mission, and Values of Stella Maris.

Fundraising Assistant

Contract: Permanent, part-time (21 hours per week)

Salary: £25,000 - £27,000 pro rata (commensurate with experience)

Location: Battersea, London.

This is a part-time post, 21 hours per week to be worked on Monday, Tuesday and Wednesday. Hybrid working available, with a requirement to be in the Battersea office 1 to 2 days per week.

BookTrust is the UK's largest children's reading charity. Working with every local authority and across every region in England, Northern Ireland and Wales, and supported by Arts Council funding, we reach over 3 million families a year through schools, health visitors, libraries and other partners. This incredible network helps us to get children excited about reading from an early age. We know that children who read are happier, healthier, more creative and do better at school.

Working as a member of the Mass Engagement team, you will be part of the team tasked with growing individual giving income.  We are increasing the range of new donor audiences, expanding the range of fundraising channels and developing new fundraising products.

We are looking for an organised and motivated individual, who has excellent communication skills, an eye for detail and the ability to build relationships with people by email, on the telephone and in person.

You’ll be responsible for responding to fundraising enquiries across multiple channels including phone, email, and print, thanking supporters, collating campaign results and providing an exceptional experience to our supporters. You will ensure that all donor details are accurate and kept up to date on our CRM (Microsoft Dynamics).

To apply please apply with a copy of your CV on our website along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.

Closing date: Thursday 9th June 2024 12am

Applications will be reviewed on a rolling basis; therefore, early applications are encouraged.

Our Commitment to Diversity and Inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities. We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team details are on our website to discuss your requirements further.

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.

Individual Giving Officer
Salary:  £27500 to £30,000 FTE 
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week OR Part time 30 hours per week over 4 days 
Location: Hybrid / Hatfield

Are you passionate about fundraising? Would you like to play a key part within a growing charity focusing on making a difference to vulnerable young people in your local area? We would love to hear from you!

Herts Young Homeless work with 16-24 year olds who are homeless, at risk of homelessness, those aged 10-15 whose families are at risk of relationship breakdown and those aged 18+ who are in housing need and have mental health and substance misuse problems.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

Job Purpose:

• Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team
• Have day to day responsibility for the Individual Giving income stream
• Manage a portfolio of existing Individual Giving supporters, providing exceptional supporter care and building relationships, stewarding and nurturing existing donors.
• Improve supporter retention and maximise donors’ lifetime value to hyh
• Manage, develop and lead on the use of hyh’s CRM effectively to segment data and make insight-led decisions. This includes developing new reports, liaising with the external CRM consultant to make improvements, writing up procedures and training members of the team in best practice.
• Acquire and develop new donors through solicitation and stewardship plans using a supporter journey programme to build engagement and loyalty.
• Develop marketing and comms materials through digital and other channels to deliver the programme.
• Maximise all opportunities to develop regular giving, appeals, one-off occasion donations, in-mem and legacy

Skills:

• Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders
• Excellent interpersonal skills with the ability to build rapport and communicate sensitively; negotiating effectively to generate support among people from diverse backgrounds and all levels
• Strong analytical and methodical IT skills
•  Approachable, creative, ‘can-do’ attitude
•  Ability to motivate others and work as part of a team
• ·Good numerical skills

Full Job Description available attached to Job Advert.

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

Job Title: School Engagement Manager
Reporting to: Director of Transformations
Hours/days: Full-time 40 hours per week (will consider part-time & flexible working)
Location: Flexible / hybrid with a minimum of one day per week in the Brixton office. The role will involve travel to various locations in London, and some travel to Yorkshire/South West, so would therefore not suit fully remote working.

Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role
The purpose of this role is to foster engagement between our charity and schools and kitchen teams seeking support to improve their school food. This is a significant and important role for our rapidly scaling charity, ensuring effective communication and engagement with schools, academies and stakeholders to maximise our impact.

You will be supported by our Director of Transformations, and work closely with our Senior Programme Managers, and the Director of Partnerships and Impact.

Your role will be critical to the successful delivery of both our core programmes which are delivered across England. This role will be primarily focused in London, but will include supporting the engagement of schools in locations across the UK as we develop new hubs. You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.

You will have an understanding of the context that we operate in, education and food sectors. You will have strong people skills, and the ability to build relationships and manage effective partnerships with external organisations.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles.

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and are passionate about creating a welcoming working environment for everyone. We’re continually updating our DEI policy and have a neurodiversity champion. If you need adjustments to the interview process please let us know.

As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Key responsibilities:
● To work with the Director of Transformations to develop and execute a school engagement plan, in line with our scaling strategy and current funded programmes.
● Work closely with the Director of Transformations, Director of Impact and Partnerships and the Senior Programme Managers to assess and propose suitable programmes of support for schools, multi-academy trusts and caterers interested
in our School Chef Educator Programme and School by School interventions.
● Lead meetings with Senior Leadership of prospective participating schools and academies, supported by our Senior Programme Managers where appropriate.
● Work with our Senior Programme Managers to identify suitable schools and participants for our funded training programmes, ensuring a high uptake of available places on our funded training programmes.
● Maintain accurate data records and ensure our contacts database is up to date with relevant school, participant, partner and engagement information.
● Build relationships with academy trusts and other strategic educational and youth organisations to market our programmes and champion our work around school food.
● Work with the Senior Programme Managers to build upon our current onboarding and customer journey for schools and training participants, developing and improving this for future schools and cohorts.
● Act as a collaborator and key influencer amongst colleagues to develop approaches and engagement resources that will facilitate a stronger rapport with schools.
● Working with the Director of Partnerships and Impact, effectively and efficiently handle new enquiries, manage the sales pipeline, outreach campaigns and support the onboarding process for schools and participants.

Skills & experience:
● You have interest and belief in our mission, to improve child health through improving food and food education in schools
● You are an excellent writer and communicator with strong presentation and facilitation skills
● You have experience of maintaining and building business relationships with a wide range of audiences from individual schools to large academy chains, through to partner delivery organisations and local government departments
● You are confident liaising with decision makers at all levels 
● You have experience of CRM software, and of building a strong sales pipeline and proactively securing business development opportunities
● You have the ability to listen, understand and interpret customer requirements
● You demonstrate self-motivation, flexibility and the ability to adapt to an ever-changing, growing organisation
● You have stakeholder and partnership management experience
● You have experience marketing programmes to schools
● You are a proactive, confident communicator with an excellent understanding of the education sector, and the key developments and approaches that will resonate with schools looking to develop their staff and transform their food offer
● You are personable and display the natural ability and passion to speak to school leaders and build meaningful relationships that help them achieve their goals 
● You are well organised with experience of managing a diverse workload with multiple work streams
● A good understanding of the UK educational system is desirable

Benefits
You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.

We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including
£250 towards elective training and development of your choice. We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access
online GP appointments, free counselling and wellbeing support.

Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job. Please follow the Apply Now link to answer the questions and submit your application.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. Shortlisted candidates will be invited to an online 30-mins interview to take place on Wednesday 19th June.

Successful candidates will be invited to an in-person 2nd interview to be held at at our office in Brixton, London, for which you will be asked to complete a short, 15-min task. The interview overall will take a maximum of one hour.

Who we are

Speakers for Schools is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.

Role Summary

The Policy, Research and Impact Directorate ensures that the Charity is evidence-led, impact-focused, and continuously improving the quality of our programmes. Through our policy, research and investigation work we shine a light on barriers to success, to influence changes to Government policy and practice; through our impact work, we strive to deepen our understanding of the difference we have on life-chances of young people, and the combination of interventions that best enable them to successfully seize employment opportunities, post-school; through quality assurance of programmes, we ensure that the organisation and partners have a common understanding of best practice and the insights to continuously improve.

Key Duties / Responsibilities:

Strategic Purpose:

· Coordinate the collection and management of data related to our projects, programmes, and initiatives.

· Develop and maintain databases, spreadsheets, and other systems to organise and track relevant insight and information.

· Conduct basic analysis of quantitative and qualitative data to identify trends, patterns, and insights.

· Assist in the preparation of regular reports, presentations, and dashboards summarising key findings and outcomes.

· Collaborate with programme staff to ensure data is collected consistently and accurately according to established protocols.

· Stay up to date with relevant research and policy activity and provide support where necessary

Senior CRM Database Officer

Mencap have a fantastic opportunity in the CRM Database team.  We are looking for a Senior CRM Database Officer to work on BAU data process improvements, complex SQL selections, data imports and CRM training.  Mencap are seeking a highly skilled database professional who wants to join a vibrant and dynamic team that is passionate about making the UK the best place to live for people with a learning disability. This is an exciting time to join the team, as Mencap are currently in the early stages of a CRM Migration project, to transition from alms NET to Salesforce. 

As the Senior CRM Database Officer, you will combine your strong CRM technical and analytical skills with excellent communication skills to ensure that all our internal & external stakeholders are presented with accurate, accessible data.  You will work within the Fundraising Operations team (FrOps) providing quality CRM data related support and advice to Fundraising CRM users in line with team service levels and performance targets.  In this role, you will identify, implement and write up process improvements; develop & deliver complex data campaign mailing selections & analytics to Fundraising CRM system users for direct marketing purposes; provide support and cover for data import processes and deliver training and procedure guides.  You will also maintain and develop our CRM data systems, ensuring our data accuracy & integrity meets all Fundraising compliance standards. 

This is a permanent full-time role. We offer flexible working with at least one day per week (Tuesday) based in our London office near Aldgate East, Aldgate and Liverpool Street stations. 

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap! 

Does the following sound like you? 

· Experience in working on data projects, including re-designing and making improvements to complex data processes.

· Strong experience in writing and updating procedure guides.

· Experience in delivering CRM training.

· Ability to interrogate data using SQL and Excel Power Queries.

· Ability to set up and run complex data selections and reporting.

· Clear understanding of various data import processes.

· Proactive, problem solver with a can-do attitude.

· Analytical mindset, with strong attention to detail.

· Excellent communication and interpersonal skills, with ability to support multiple Fundraising teams and manage conflicting priorities and deadlines.

· Strong numeracy and data manipulation skills.

· Experience administering Charity based CRM Systems, such as alms NET and Salesforce Sales & Marketing Cloud.

· Proficiency in MS Office applications.

· Good understanding of GDPR.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

· 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme

· Service related sick pay when 6 month probation is completed

· Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.

· Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness

· Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months

· Interest free season ticket loans

· Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras.

· Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.

· Free access to round the clock employee assistance program for advice and support

· Quarterly award scheme and recognition at every 5 years through our YouRock program

· Access to award winning training and development

T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

· providing high-quality, flexible services that allow people to live as independently as possible in a place they choose

· providing advice through our help lines and web sites

· campaigning for the changes that people with a learning disability want

In addition to your salary of £43,000 you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits.

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
• Home working status with ‘hub’ facilities available if a need to work outside of home – flexibility.
• Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc. 
• Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters. 
• Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme. 
• 2 days paid volunteering leave, volunteering for local community project work.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

CoppaFeel! is looking for a detail-oriented Database and Insight Manager who has experience working with Beacon CRM or other relational databases. This newly created role will support our digital transformation as we move onto a new CRM system and will have ongoing responsibility for our database and supporting information flows for teams to improve insight management. 

This role is ideal for someone who is methodical, enjoys working with data and has experience maintaining a database. Our Database and Insight Manager will work across all departments and create insight reports for all our teams, including fundraising and marketing to inform public fundraising appeals and marketing communications. 

About CoppaFeel!

CoppaFeel! is the first breast cancer charity in the UK to create awareness amongst young people that checking their chest regularly could save their life. Our mission is to ensure all breast cancers are diagnosed early and correctly and we are about more than discovering a cancer diagnosis, we are about empowering ourselves to be proactive about our own health and body, as well as our outlook on life. It is about knowing your boobs and pecs and being confident that if you do find something, you know what to do.

Key Responsibilities

• Lead the development and delivery of a new CRM strategy at CoppaFeel! to ensure we continue to develop a culture where we use data to make informed decisions. 
• Support the project management of the onboarding process of our new CRM provider Beacon, working collaboratively with project leads and delivery agencies. 
• Collaborate with all directorates to manage data, maintain stakeholder records and communication preferences. 
• Support data cleansing on our current database eTapestry, assessing existing data for migration to the new system later this year. 
• Lead the ongoing training and support to colleagues on Beacon CRM database. 
• Ensure our database and other data solutions comply with data standards and maximum value can be obtained from the data captured.
• Create dashboards and visualisations, providing insights to enhance how CoppaFeel! measures impact and tracks performance. 
• Create and manage bespoke reports to provide insights for teams.
• Improve the data flows from third party software to our CRM system, supporting colleagues with its functionality.
• Translate data into easy to understand information and reports.
• Identify improvements to data processes (Eg collecting / collating data/ automations etc) and project manage their implementation.
• Work collaboratively across CoppaFeel! to collect user requirements for new and existing data products. 
• Responsible for data imports and data flows. 
• Maintain and manage consent on the CRM ensuring GDPR compliance.

Skills, Knowledge, and Personal Attributes

• Demonstrate experience of one or more enterprise level CRM management. 
• Quick to learn new systems and proficient with technology.
• Experience of creating processes and delivering information using data insight to improve an organisation. 
• Experience using data to improve fundraising and/or customer communication and management. 
• Demonstrate knowledge reporting capability and internal communications of data and insight, to continually measure performance. 
• Experience of project management in a digital environment.
• Ability to communicate and collaborate effectively across the organisation 
• Analytical mindset with excellent attention to detail, thorough and accurate 
• Problem solver with a can do attitude 
• Good understanding of GDPR 
• Strong numeracy 

Terms

Annual Leave: 22 days annual leave (+ public holidays, 1 day of leave on your birthday and our Founder’s Cancerversary)

Notice Period: 2 months

CoppaFeel! welcomes applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups within the charity.  We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are keen to encourage a diverse range of perspectives, skills , experience and knowledge at the charity.

To apply, please visit our jobs section on our website and submit your CV along with a Cover Letter. The closing date for this vacancy is the 19th June, with first round interviews to commence week commencing 24th June.

This role offers an excellent opportunity to someone who is interested in kick starting a career in fundraising but who is wanting to gain insight into the essential ingredients that underpin successful income generation first. 

You will be utilising your excellent organisational and prioritising skills whilst working in a fun fundraising environment focussing on a range of income streams which includes donations from the general public, businesses and institutional funders, animal adoptions, mass participation challenge events, campaigns, legacy and other engagement events.  As the Helping Rhinos Fundraising & Charity Administrator, you will be playing a key role within our small team.  By taking  responsibility to manage the charity’s key fundraising administration tasks you will play a vital role in ensuring the organisation runs efficiently and effectively both for the team but most importantly for our supporters!. Your efforts will therefore directly contribute to the sustainability and growth of Helping Rhinos. 

This is a full time position with the working week being Monday to Friday, 9am to 5pm.

Flexible working patterns will be considered

Salary: £42,000 - £44,000 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Hybrid, with a requirement to attend our offices in Hatfield, Herts, at least 1 day per month.

Join Our Team!

We are looking for an experienced Business Intelligence Manager to lead and develop a function that supports our charity in making decisions based on data and insight. To establish a business intelligence centre of excellence, championing best practices, standardisation and data governance.

You will be leading and managing our Business Intelligence Team, including operational planning and budgeting. Helping to develop and deliver an annual operating plan that aligns with, and supports our strategic objectives. Working with our Senior Executive Team to ensure that our internal stakeholders are informed of the reach and impact of our work, and methods of improvement. You will be building excellent working relationships with all our stakeholders both internal and external.

As a member of the Management Development Forum, you will be expected to provide leadership across the organisation, including liaising with the Senior Leadership Team and deputising for the Head of Operations as required.

Full details of the Job Description and Person Specification are found in our Recruitment Pack, available on our website

Benefits of working for Crohn’s & Colitis UK

If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

About you

• You will have strong reporting and analytical skills
•  Experience using a CRM database and business intelligence tools/software
• Experienced in managing and developing a team
• A technical aptitude, with an ability to quickly learn new software.
• You will be comfortable presenting and explaining complex data and intelligence in a way that’s accessible to all stakeholders. Writing reports and procedures, liaising with internal and external stakeholders and managers at all levels to influence others’ thinking and to negotiate with them, to achieve the required outcome.

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email address stated within our recruitment pack

Closing Date: Monday 17th June 9.00am

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives as we work to scale our fundraising by growing our charitable income across all funding streams, maximising supporter engagement and fulfilling fundraising operational duties such as ensuring that we have a database that is organised, up to date and fit for purpose.

This is a new role, joining a small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the CEO, the successful candidate will oversee most fundraising income generation activity.

The Fundraising Manager will build positive relationships to secure significant income and develop new relationships specifically with churches and individuals, bringing in regular and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating fundraising campaigns and ‘asks’). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we serve. 

Main duties and responsibilities

Fundraising Overview

1. Develop, deliver, and monitor a fundraising strategy for Pecan.

2. Maximise the contributions and connections with local churches and individuals.

3. Coordinate all Appeals including the Pecan and Foodbank Christmas fundraising campaigns and Big Give Campaigns across all income and media streams.

4. Research and utilise new fundraising streams and opportunities across Pecan such as Payroll Giving, Legacies, in Memory Giving and Online Giving.

Supporter Engagement and Stewardship

1. Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan’s supporters.

2. To be responsible for thanking all supporters and managing a supporter engagement journey – ensuring that effective processes are in place and driving levels of satisfaction and loyalty.

3. Act as the ‘first point of call’ for all supporters and managing complaints and issues, ensuring they are reported centrally within agreed procedures, that they are resolved or escalated as necessary and maintaining excellent communication with supporters throughout these processes.

4. Develop and implement stewardship programmes including reactivation of lapsed donors.

Database Management

1. Assist with setting up our CRM database with responsibility of developing and maintaining the database, ensuring efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.

2. Maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed.

3. Train other staff members to be able to use the database sufficiently.

4. Ensure all records, fundraising data and fundraising administration is kept up to date and all information is GDPR-compliant.

5. Reconcile fundraising income with the Finance Manager, including Gift Aid claims, missed, failed payments and Direct Debit cancellations.

Individual Giving

1. Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.

2. Lead all individual giving streams such as direct mail appeals, online donations, regular campaigns and appeals to maximise income generation.

3. Work with the Marketing Manager on fundraising communication and to ensure donors are kept up to date on the difference their support makes.

4. Develop campaigns and messaging that engages new segments and audiences.

Church Giving

1. Inspire churches to journey with us as we transform lives in Peckham.

2. Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark.

3. Work strategically with denominations to inspire partnership and engagement with Pecan across their networks and congregations.

4. Build a team of speakers who will host and speak at meetings with churches and Christian networks in Southwark.

5. Be willing to represent Pecan at external events, including Christian exhibitions and festivals, church talks etc…

6. Increase income from churches.

Fundraising Appeals and Campaigns

1. Work alongside teams and Partnerships Manager to project manage fundraising appeals and campaigns including Pecan at 35yrs; Christmas Campaigns etc.

2. Overall responsibility for Big Give Campaigns.

3. Oversight of Enthuse campaign pages.

4. Establish a corporate fundraising strategy with an accompanying narrative, alongside the Partnerships Manager, to explain the work of Pecan to potential company supporters.

5. Tailor campaigns and appeals for different audiences and supporters alongside Partnerships Manager to target corporates; smaller local businesses; individuals and churches.

Staff and Volunteers

1. Support with recruiting fundraising volunteers as appropiate.

2. Management of a part time Partnerships Manager with responsibility.

3. Work closely with Head of Services and Head of Food Services to ensure all fundraising is coordinated.

Wider organisational responsibilities

· Attend Pecan team meetings as and when required, including meetings where there may be a time of prayer and reflection.

· Read and adhere to all policies and procedures.

· Lead on applications to charitable trusts or statutory bodies with support from the Head of Services.

· Undertake responsibilities associated with being a member of the Pecan team.

· Perform all the duties required by the post in line with Pecan’s ethos and values statement, its commitment to a policy of equal opportunity and its aim of serving the community in a caring and practical manner.

· Carry out other duties as agreed by the Chief Executive Officer.

· In agreement with your line manager, pursue a personal programme of learning and development to enhance your skills and performance. 

WONDER Foundation empowers women and girls through quality education and vocational and skills training so they can exit poverty for good.

We work with women-led local partners in 23 countries across Latin America, Africa, Asia, and Europe towards a future where women and girls can make informed life choices and lead the way in their own personal development, and that of their families and communities.  

​Over the last 12 years, we have empowered 125,000 women and girls with 36 local women led partners in 23 countries around the world.  We are looking for a proactive and organised person to join our fundraising team and lead our growing individual giving programme.

At WONDER you would be joining a team who are committed to working together to reach ambitious goals.

We understand that our people are at the heart of everything we do; they're essential to our goals. Our team forms the very core of WONDER and we're committed to supporting them every step of the way. WONDER has a very balanced culture, no one is expected to work beyond her hours.

The benefits package we offer employees to support them in delivering their crucial role includes the following: Enhanced pension,  enhanced contractual leave, enhanced maternity leave, flexible working, training opportunities and cycle to work scheme.

Key Roles and Duties

In this exciting role you will be responsible for raising unrestricted income from individuals by planning and executing the day-to-day campaigns to recruit, engage and retain supporters through a range of channels.

More specifically this will include:

Strategic Planning and Implementation

Plan, lead, implement, and evaluate strategies to:

• Increase individual gifts through enhancing the donor journey.
• Boost the monthly giving 'thrive fund' programme.
• Develop new individual giving campaigns with a focus on direct marketing across various channels.

Donor Data Analysis and Segmentation

Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM (Salesforce) to:

• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.

Stewardship and Donor Engagement

Manage donor stewardship to provide personalised and engaging communications, including:

• Producing supporter materials.
• Building a thanking programme that offers a personal and engaging donor experience.
• Collaborating with colleagues to identify individual stories for impactful campaign content.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.

Campaign and Material Management

Work closely with the Communications Manager to:

• Create campaigns.
• Generate publicity opportunities e.g. radio, newspaper, online etc.
• Engage ambassadors and campaign specific ambassadors.
• Collect and draft beautiful stories, testimonies and case studies that engage supporters.
• Manage the production of supporter materials.
• Assist in developing Mailchimp email marketing and analyse and evaluate user journeys to maximise impact.

 Innovation and Market Trends

Lead the charge in:

• Coming up with new ideas and initiatives to bolster individual giving.
• Managing a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.

 General:

• Collaborate and communicate well with team members and particularly line manager. 
• We are a small dynamic team; the post holder will work over many areas offering lots of opportunity to work with staff in different departments and learn about the different aspects of charity.
• To recruit and manage interns and volunteers to support your work.

Role Requirements

We are looking for the right person to join the team – this could be someone with experience or someone who is willing to learn and has a strong transferrable skill set.

You will have:

• Effective campaign copy writing and ability to translate ideas into design briefs.
•  A minimum level of skill in graphic design (e.g., InDesign, Photoshop, Canva). 
• Excellent communication and interpersonal skills with the ability to communicate with diverse audiences in friendly and welcoming way in keeping with WONDER’s approach to empowerment. 
• A commitment to WONDER Foundation’s vision, mission and approach.

Desirable skills and experience:

•  Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention. 
• Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
• Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
• Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.
• Language skills in Spanish or French (key languages of our overseas partners).