Crm Manager Jobs in Westminster, Greater London
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
The Integrations & Imports Team manage a wide range of data sources which feed into our CRM (currently The Raiser’s Edge). We also help to ensure data quality pre- and post-import as well as resolving causes of errors.
About the Role
The Integrations & Imports Team handles large volumes of incoming supporter data which is vital for our fundraising, campaigning, and volunteering activities. Due to internal opportunities, we are seeking a fixed term Senior Imports Officer to work in a very varied role to:
- Help the Team ensure seamless and timely delivery of high-quality data
- Spot and fix data problems
- Help check and clean data
- Maintain existing and develop new imports as required
- Work with and support colleagues within the Team and in other stakeholder teams across Crisis
About You
To be successful in this role you will love data and enjoy managing data. You will also be:
- Multi-talented, ideally a finely balanced combination of detective, troubleshooter, problem solver, code developer, service deliverer
- Multiskilled with a strong mix of data skills, technical skills and people skills
- willing to jump in and learn or adapt as necessary
- eagle-eyed at spotting data inconsistencies and picking up on data issues
- conscientious and quality driven whilst still able to achieve results
- dedicated to providing a high level of support & service to everyone you work with
- able to manage multiple tasks, seemingly needing resolution at the same time
You will have experience in some of: data management, data quality, data coordinator, data administrator, imports administrator and some of SQL, Excel, Raiser’s Edge, data pipelines, ETL/ELT methodologies
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
About The Fostering Network
The Fostering Network (TFN) is the UK’s leading fostering charity. TFN provides membership services, including advice, guidance and support to almost 59,000 individual foster carers and more than 450 fostering service providers across the UK.
About the role
Following a period of growth, we are looking to hire a second management accountant to our team to increase our capacity and enable us to more effectively partner with the teams throughout the business.
Responsible to the Head of Finance the post-holder will need to:
· Build partnerships with lead managers and their teams to support effective budget management
· Deliver financial reporting required assigned projects including reporting for funders and budget holders
· Assist with the preparation of accurate and timely management accounts including commentaries on variances
· Assist with planning and reporting of the annual budgets
· Assist the Head of Finance in ongoing reporting and analysis
· Support the finance officers as required with an understanding of systems and operational finance
Candidates should have previous management accounting experience in a similar size organisation, advanced level of excel and be fully qualified/part qualified as an accountant under CIMA/ACCA/ACA. Excellent communication skills are essential, including the ability to communicate financial information to those with non-financial backgrounds.
Up to date knowledge of charity tax rules including VAT and partial exemption, experience of using MS Dynamics, Netsuite , report writing skills and experience of system change/integration will be desirable.
This is an ideal post for candidates who are looking to get stuck into a growing organisation and help us deliver excellent financial management.
The post is offered on a full-time basis.
As an organisation we are committed to supporting flexible working. All colleagues currently work hybrid arrangements, some travel to the London office will be required.
Closing date: Sunday 12th May 11pm
Interview date: First round w/c 13th May, second round 22nd May
Interview location: First round interviews will be via Microsoft Teams, second round will be in person in our London office
For more information and to apply please go to our job vacancies page on our website CVs will not be accepted.
The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially encourage applications from groups which are under-represented. All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.
The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.
The client requests no contact from agencies or media sales.
The ESU believes every child should be able to make their voice heard. We believe that the ability to progress and to thrive in life relies on building speaking and listening skills. Our oracy, debate, public speaking and cultural exchange programmes help young people to engage with the world, to speak more confidently, and to listen to and understand different points of view.
The ESU was founded as a membership organisation, bringing together those who share a belief that better communication makes for better global understanding. Today, we have members across England and Wales who meet to socialise, gain new perspectives on the world and to help organise and raise funds for our educational work. There is also a strong international membership and global educational network.
We are seeking an organised, proactive and diligent Membership and Engagement Coordinator to lead on the administrative support for our members and the wider Engagement team. The post holder will be responsible for providing a seamless experience for members wanting to join the ESU or for those renewing their membership. The Membership and Engagement Coordinator will be responsible for developing relationships with members and branch chairs, finding ways to involve members in the work of the ESU and maintaining oversight of the organisation’s CRM. The post holder will also help support the ESU’s events and international work.
Responsibilities:
· Support the Membership Manager to implement a new recruitment strategy to grow ESU membership in agreed target audiences
· Work with the Membership Manager to ensure a straightforward renewals process, this includes sending email and postal renewal communications, updating lapsed memberships and taking credit and debit card payments.
· Ensure membership records on the CRM are accurate and up-to-date.
· Assemble and dispatch Welcome Packs to new members.
· Act as the first point of contact for current and prospective members and assist with their queries.
· Assist with the production of monthly membership statistics and reports.
· Ensure the ESU has robust and clearly documented membership processes and make suggestions to enhance and resolve issues that arise.
· Maintain records of international ESUs and support the Director of Global Engagement with sending communications to this group.
· Liaise with branch chairs to support their requirements and provide details on membership statuses for their branch members.
Essential:
· An understanding of the nature and importance of the ESU’s charitable work within educational and wider contexts and a strong commitment to increasing the impact of the organisation’s work
· Highly organised, with an ability to ensure deadlines and targets are met
· Excellent written and verbal communication skills
· Ability to ensure a high level of accuracy when adding and amending database records
· A pro-active and positive attitude to problem resolution
· An ability to engage with multiple stakeholders at all levels
· IT literate with strong Microsoft Office skills, especially Excel
Desirable:
· Previous experiencing using CRM systems
· Experience of supporting events
. Office administration experience in a busy office, requiring multi-tasking
Benefits:
· Company Pension
· 28 days annual leave plus 8 days Bank Holiday (pro-rata)
· Hybrid/Flexible Working
· Employee Assistance Programme
· Access to Virtual GP Services 24/7
· Group Life Insurance
· Learning and development opportunities
. Regular Staff Social Events
Interviews to take place 22 & 23 May 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fundraising Development Manager
Fixed-Term, (Maternity Cover) Part-Time, Term-Time only
15 hours per week (flexible)
Pay Scale : H8, point 23 to H9, point 28 (dependent on experience)
Required : April / May 2024
We are seeking a knowledgeable individual to oversee the Fundraising Development Manager position for a fixed-term, covering maternity leave. The successful applicant will have some professional experience of fundraising and/or education development, together with experience of developing good working relationships with a wide range of internal and external stakeholders.
If you have enthusiasm for fundraising and would like to be involved in helping us in continuing this important work for our school, please get in touch.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Transform lives with The Nehemiah Project! We are seeking a dynamic and compassionate person to join our team as a Recovery Practitioner. This is a full-time permanent position, working Monday to Friday with additional monthly on-call duties. In return, you will receive a salary of £30,759 per annum, be enrolled into our staff health and wellbeing plan, and become part of our Nehemiah culture that is supportive, honest and incredibly rewarding.
If you were working for us, here are some of the things you would have done last week:
- Programme Delivery: You would have taken the lead in planning and delivering our in-house programme that is designed to help our men break free from destructive cycles of behaviour.
- Keywork Support: Your compassionate, well-boundaried approach towards the men you keywork would have supported them in their journey through early recovery and back into society.
- Families Liaison: You would have helped forge strong, lasting connections with residents and their families.
What we are looking for
- Someone who is skilled in delivering a person-centred and trauma-informed approach to their work
- NVQ Level 3 in Health & Social Care or equivalent.
- Provable experience of working with men recovering from addiction.
- Experience in facilitating groups that focus on behavioural change, addiction and other recovery-related activities.
- Excellent communication skills and an understanding of Customer Relationship Management systems (such as Salesforce).
What you can expect from us
- A 35 hour working week Mon-Fri, with an additional monthly paid on-call requirement.
- 25 days annual leave, plus Bank Holidays.
- A contributory pension scheme: Nehemiah will contribute the equivalent of 3% of your annual salary.
- Staff Health Plan that includes insurance and wellbeing packages.
Why Nehemiah?
- Make a direct impact on the lives of those in need and bring positive change to the local community.
- Work with a passionate and talented team committed to our mission.
- Benefit from opportunities for skill development, leadership growth, and career advancement.
- Experience a culture that values innovation and always looks to refine our best practice.
To be considered please submit a CV and Supporting Statement/Expression of Interest
Interviews will be conducted on a rolling basis
This post will require an Enhanced DBS check to be processed for the successful applicant
To be a centre of excellence for rehabilitating men from crime and addiction through the transformation of their lives
The client requests no contact from agencies or media sales.
The Major Gifts Stewardship Assistant is responsible for an existing portfolio of approximately 150+ individual, trust, and corporate donor relationships. Main responsibilities include:
· Maintaining the current portfolio of donors.
· Uplifting donors to give at higher levels, where possible.
· Supporting the trusts and foundations of new business processes through research and outreach.
Hours: 37.5 hours per week, Mon-Fri
Duration: Permanent
Location: London - hybrid (at least 2 days in office per week)
Salary: £28,011.50 per annum
Job Purpose:
To be an integral part of the Philanthropy team, providing stewardship to individuals, trusts and foundations, and corporate supporters (typically, yet not exclusively, at the £5,000 to £20,000 level). You will be responsible for a portfolio of major donors, ensuring their continued support of MSF.
Requirements
KNOWLEDGE, SKILLS & EXPERIENCE
Essential:
• Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters.
• Confident interpersonal and verbal communication skills, including diplomacy and negotiating skills.
• Ability to deal with people at all levels and from a wide range of backgrounds.
• Accuracy and excellent attention to detail.
• Proven organisational skills with experience of managing multiple tasks and prioritizing effectively.
• Experience of working in an office environment, maintaining effective administrative systems and procedures.
• Flexible, can-do attitude and good team player – this role involves working very closely and collaboratively with colleagues in the UK and overseas.
• Ability to work independently to general guidelines, with capability to use initiative and seize opportunities.
• Computer literate and confident in using all Microsoft Office programs.
• Fluency in written and spoken English.
• Commitment to the aims and values of MSF.
• Willingness to travel within the UK.
Desirable:
• Work experience in fundraising, marketing, or sales.
• Experience in bringing in income against targets.
• Experience of working with senior decision makers.
• Experience using a CRM system.
• Interest in international, humanitarian work.
• Willingness to travel internationally.
Other information
Recruitment timetable:
• Closing date for applications: 6 May 2024, 11.59pm (BST)
• First and second round interviews: w/c 13 May 2024
Please note, you will be asked to complete a task as part of the interview process.
Right to work in the UK
Candidates must have the right to work in the UK. Please click here to check whether you have the right to work in the UK. If you would like to discuss your right to work status further, please contact us.
Accessibility
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know.
Examples of adjustments we can make:
• offering you an alternative if you are unable to use our online application system.
• providing necessary information, such as the job description or assessment materials, in an alternate format
• allowing you to have someone with you during an interview for example, a Sign Language interpreter.
Diversity, Equity, and Inclusion
We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read our Equality & Diversity policy for more information.
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
Safeguarding
MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.
Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.
We look forward to receiving your application!
The client requests no contact from agencies or media sales.
About us
The King's Fund is an independent charity working to improve health and care in England. We help to shape policy and practice through research and analysis; develop individuals, teams and organisations; promote understanding of the health and social care system; and bring people together to learn, share knowledge and debate. Our vision is that the best possible health and care is available to all. We have a high profile and strong reputation for influencing health and care policy, providing leadership development and producing excellent communications.
The role
We are looking for someone who wants to start their career in marketing and is interested in learning more about CRMs, email marketing and measuring the effectiveness of marketing campaigns. As part of the King’s Fund’s centralised Marketing function, you’ll be at the heart of giving colleagues and customers a consistent, joined-up experience and play a key role in our marketing strategy. You’ll deal with a spectrum of work, spanning everything from writing and creating compelling copy (for both online and offline marketing activity); diving into our CRM system, ensuring data accuracy and managing lists; to pulling together evaluation reports, analysing campaign performance, identifying trends, and providing actionable insights. With support from your manager and rest of the team, it’s a great role to build your expertise and gain valuable marketing experience.
To join us, you’ll need a keen interest in marketing and a blend of creativity and precision to write clear and compelling copy for marketing materials including email campaigns. You will enjoy communicating with people, both in person and on paper. Attention to detail is important and you will be proficient in Microsoft products including Excel. Beyond this, you must be organised, flexible and as passionate about our work as we are.
The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Most staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer. We are in the process of developing our long-term policy on this, although the expected minimum time in the office will remain 40% (pro rata).
In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.
How to apply
To apply, please go to our web-site and read our supplementary guidance documents, then download and fill in our application form. Please do not send CVs. If completing the application form presents any challenges, contact us by email so we can discussion options.
Please note that to apply, you must have existing documented proof of your right to live and work in the UK.
Closing date is 7 May at 9.30am.
Interviews will be held on Tuesday, 14 May in our Central London office. Role available to start shortly thereafter.
The King’s Fund is committed to equal opportunities in all its activities and appointments will be determined solely on merit. Applications are welcomed from all sections of the community, including those from minority ethnic groups and those with disabilities.
The client requests no contact from agencies or media sales.
The Kensington + Chelsea Foundation is looking for an experience, ambitious and tenacious fundraiser to build impactful partnerships with local businesses.
We are an independent local charity which was founded in 2008 and we're now in an exciting phase of growth. We want to increase our profile, our income and, most importantly, our impact. While our borough is often associated with wealth and affluence, it also has areas of severe deprivation. 33% of children in K+C are eligible for Free School Meals, life expectancy between residents from different wards varies by nearly 2 decades and in-work poverty has increased by 46% since 2020. Our vision is of a borough where every resident has the opportunity to live happy, healthy, fulfilled lives. We identify and support impactful local projects which improve the lives and life chances of our most vulnerable and disadvantaged residents.
We play a key role in responding to emergencies in our community such as the tragedy at the Grenfell Tower and the Covid-19 pandemic, alongside our longer-term work with some of the most disadvantaged communities in the borough to improve wellbeing and opportunities.
The Corporate Partnerships Manager fulfils a key function within our small team, with responsibility for managing our relationships with local businesses and schools to increase our annual income. The role is part time - 4 days per week and we are willing to consider flexible working options.
If you are an experienced fundraiser please download full role profile before applying via the supporting documents below.
Please upload your CV and a cover letter outlining why this is the role for you and what experience you have to date.
The closing date for applications is Friday 3rd May 2024.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
World Child Cancer is seeking an experienced corporate and philanthropy fundraiser to join our growing team and play a vital role in improving the chances of survival and quality of life of children with cancer in under-resourced countries.
About World Child Cancer
Over 400,000 children worldwide develop cancer each year. Childhood cancer is most often curable, with over 80% survival rate in high income countries. However, in many low-and-middle-income countries survival rates are often 25% or lower.
World Child Cancer’s goal is to help redress that inequity and improve the chances of children with cancer to survive and thrive in under-resourced countries. We currently work with local hospitals in 12 countries in Africa, Asia and Mexico to enable children with cancer to have equal access to the best possible treatment and care through awareness raising on signs of childhood cancer, providing financial, logistical and emotional support to address barriers to access treatment, training of healthcare workers and advocacy.
Overview of the role
This newly created Senior Philanthropy and Partnerships Manager role will play a key part in raising income from companies and philanthropists to help achieve World Child Cancer’s mission.
You will be passionate about enabling children with cancer to have equitable access to quality treatment wherever they are born. We are looking for someone experienced in corporate and philanthropy fundraising, who is proactive, confident in engaging with high value funders, able to develop strong internal and external relationships, has strong verbal and written communication skills, a collaborative way of working and experience in developing new business.
You will join a small but ambitious and high performing team that contributes significantly to World Child Cancer’s annual income of c. £2m.
Reporting to: Head of Philanthropy and Partnerships
Location: UK-based hybrid role: Home working for the time being, with the provision for regular meetings in the office. Office attendance encouraged on Mondays (nr Fenchurch Street, London)
Employment type: 28-35 hours per week, with flexible working considered, permanent
Salary: £40,000 FTE per annum
How to apply: please send your CV and a supporting statement (maximum 2 pages) that addresses the “essential” criteria in the Person Specification.
Closing date: 13th May 2024
Key responsibilities
· To contribute to reaching or exceeding the Philanthropy and Partnerships income target
· To develop and lead the implementation of strategic plans for corporate partnerships and philanthropy
· To develop a range of benefits, products and engagement opportunities for high value funders
· To undertake prospect research to identify new corporate and philanthropic funding opportunities
· To work with the Charity’s Trustees, colleagues and supporters to identify leads and connections
· To proactively engage with and cultivate relationships with new funders and steward existing funders
· To work with the charity’s Programmes Team to match funding opportunities with the right projects and package these accordingly with robust proposals, monitoring systems and budgets
· To create strong donor communications
· To provide excellent account management and write update reports for some funders
· To attend relevant networking events and meet with funders
· To ensure all donor communications are logged on the CRM database (Raisers Edge)
· To comply with Fundraising best practice and any relevant legislation at all times
Person Specification
Essential
Educated to degree level or equivalent
A proven track record in corporate and major gift fundraising with evidence of successful solicitation of six figure gifts and multi-year gifts
Excellent relationship-building skills with the ability and confidence to interact with new and existing high value funders
Experience of successfully developing cultivation plans to engage new funders
Ability to research and identify potential new funders
Ability to translate complex, specialist information into accessible and compelling pitches, proposals and reports
Ability to help develop and monitor project budgets
Experience of working on multiple projects at the same time and cross-departmentally
A positive and collaborative team player
Ability to work on own initiative, prioritising workload with little supervision when needed
Passion to improve the lives of children with cancer
Understanding of project management
Flexibility to work out of usual working hours when required
Strong IT skills
Desirable
Experience of working in the international development sector
Experience of using networking events to prospect and steward funders
Experience with Raisers Edge or other CRM databases
Please submit your CV and a supporting statement (maximum 2 pages) that addresses the “essential” criteria in the Person Specification.
The client requests no contact from agencies or media sales.
Purpose of the role:
The purpose of this role is to manage and deliver an effective email CRM programme for ZSL and its Zoos (London Zoo and Whipsnade Zoo) across the broad range of audience groups (zoo visitors, donors, members, experience bookers, etc.). The aim is to continuously grow customer acquisition, engagement, value and loyalty as part of an overarching Supporter Journey that has the customer experience at its heart.
Your key responsibilities:
- Design and build on-brand email marketing campaigns from end to end. Including copywriting, building emails on Dotdigital, sending campaigns and manage A/B and MVP testing strategy to ensure continuous optimisation of email campaigns.
- Own the overall email campaign plan and delivery, working with audience owners across ZSL to manage email communications, providing guidance and best practice.
- Analyse and segment customer data and maximise this data to deliver effective targeted activity, managing the quality and frequency of messaging. Use this insight to identify opportunities for up-selling or cross-selling programmes.
- Develop and deliver customer data acquisition strategies and ensure all activity is GDPR compliant.
- Work with the Membership Marketing Manager to fully develop, deliver and manage an effective CRM programme for ZSL to build (automated) supporter journeys along the customer lifecycle, driving loyalty and growing the value of each customer and ROI from CRM activity.
- Work with the Digital Marketing Executive to track and analyse campaign results (engagement, conversion rates, web analytics, ROI) to produce regular reports on campaign performance, and continuously implement improvements based on findings.
- Develop strong working relationships with our Ticketing and Systems teams to understand and use Tessitura, our membership and donations CRM platform as well as ticketing and experiences data from SEE Tickets.
- Manage ZSL’s email service platform (currently Dotdigital) including being responsible for managing and maintaining the data within it to ensure that all customer data and communication is GDPR complaint, management of the ESP budget and management of the relationship with the ESP supplier.
ABOUT YOU
Your experience:
- Email CRM programme management expertise
- Consumer marketing communications experience and management of a customer database essential
- Experience with Dotdigital highly desirable
- Working knowledge of HTML desirable
- Experience with CRM platform Tessitura desirable
Your skills and knowledge:
- Strong project management skills and ability to co-ordinate multiple projects and stakeholders and manage competing priorities
- Excellent working knowledge of email service provider platforms, including knowledge of establishing automated programmes
- Experience in content development, including copywriting
- Experience in manipulating customer data with a high attention to detail
- Proven knowledge of the General Data Protection Regulation
- Good analytical and problem-solving skills with strong commercial focus
- Excellent interpersonal, communication and influencing skills
- Excellent Microsoft Excel skills
This post can operate on an agile/blended working model. We’re currently meeting as a team at the office (Regent’s Park) once per week, working from home for the rest of the week. Occasional travel to Whipsnade Zoo will also be required.
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.
ABOUT US
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages
NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.
The client requests no contact from agencies or media sales.
Are you a developing marketing or fundraising professional looking for a new challenge? Join Samaritans to help make sure we can be there, always, for people who need us in the future.
Samaritans is looking for a Marketing and Fundraising Officer to join their Donor Engagement team on a fixed term contract covering maternity leave. This role raises vital funds for the future by organising marketing campaigns and managing key fundraising products to grow income from gifts in Wills and in memory giving.
Why this role at Samaritans
You’ll build relationships with supporters in person and remotely, ranging from individual supporters to large scale campaigns, across different channels. Join our team as we are growing our work and testing creative new approaches.
Internally this role is called Legacy and In Memory Marketing Officer. Our small team is friendly, ambitious and collaborative. You’ll get to learn what legacy and in-memory is all about, as part of a supportive team.
• £32,000 per annum
• 12 month fixed term contract
• Full time (35 hours) hours or Part time (a minimum of 28 hours) considered
• Happy to discuss work pattern at interview
• Start date around 24 June 2024
• Hybrid, linked to our Ewell (Surrey) office. Due to the requirements of the role, you’ll need to work in the office around 2 times per month.
• We are passionate about flexible working, talk to us about your preferences.
Skills and experience you’ll bring
We’d welcome applications from candidates either in or outside of the charity sector. There are many other roles with great transferable skills for example around managing marketing campaigns, fundraising products, or other customer facing roles.
Key skills you’ll need
• Great organisational skills which will help you to manage projects and develop supporter journeys.
• Relationship building skills which will help supporters to feel connected to our cause, and inspired to support Samaritans.
• Interpersonal skills for working well with colleagues, suppliers and volunteers.
• Data analysis skills so that you can assess and report on how activities are performing, and optimise your approaches.
• Knowledge of gifts in wills and in-memory giving (or a willingness to learn).
Job Description is here
What’s in it for you – our benefits
So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.
Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.
Hybrid and flexible working
We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.
Being Inclusive
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.
If this sounds like the opportunity for you, apply. You’ll be asked to upload your CV and a 1 page cover letter, outlining your motivations for applying, transferable skills and why you’re interested in this role at Samaritans. Applications close for applications at 9 am on Monday 13 May.
If you're itching to put your fundraising skills to good use and be part of something truly meaningful, then what are you waiting for? Apply today!
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join Our Team as a Corporate Partnerships Manager at White Lodge
As Corporate Partnerships Manager for White Lodge, you will play a crucial role in nurturing and expanding our connections with corporate partners and donors. Our funding comes from various sources including donations, employee fundraising, volunteer efforts, in-kind contributions, and professional support. This is an exciting opportunity to join an enthusiastic team, shaping our future in a collaborative and inclusive environment.
Supporting over 1,200 individuals, based in Chertsey, we provide diverse services for all ages and abilities. From physiotherapy to holiday clubs, we ensure a safe and accessible environment. Operating costs of nearly £3 million annually are sustained by multiple income streams and voluntary donations. Join us during this exciting phase whilst we are developing a new strategy to enrich more lives.
Essential qualities:
- Proven success in a similar role, with a track record of securing income through multi-year partnerships.
- Strong relationship management skills, particularly within the corporate sector.
- Strategic thinking ability to identify and capitalize on new opportunities.
- Excellent communication, presentation, and organizational skills.
- Proficiency in IT, including Microsoft Office Suite, CRM software, and reporting.
- Possession of a driver’s license and access to a personal vehicle.
Key Expectations:
- Develop and execute a comprehensive corporate fundraising strategy to nurture existing partnerships and expand our network.
- Independently cultivate and prospect new corporate partnerships through various channels, including networking and research.
- Craft compelling proposals aligning with donor interests and operational needs.
- Lead the process of tendering bids with corporate foundations and oversee corporate volunteering days.
- Generate donor-friendly reports to demonstrate the impact of our partners' contributions.
If you're passionate about building partnerships and making a difference, we want to hear from you! Submit your application today by sending your CV and application detailing your relevant experience and why you're the perfect fit for the role. At White Lodge, we're committed to inclusion and are a disability confident employer. If you have any questions or require any support during the application process, please get in touch.
- Hours: Full time (36 hours per week)
- Pay: £30,000-£35,000
- Benefits: 38 days holiday per year (pro rata for part time)
- Full Time (36 hours per week) - Job share applicants considered.
We provide services and support that enable those with a range of abilities, their families, and carers to lead fulfilling lives.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Who are we looking for?
We are seeking a proactive, dynamic IT professional to support in the development and maintenance of our information and digital systems. Excellent communication skills, a keen eye for detail and a proactive approach to problem solving are essential. The ideal candidate will be confident to act as a first point of contact for IT support, maintain our digital systems including CRM, and be able to work both independently and as part of a small team.
Main Role & Responsibilities
The post holder will support the Information Systems Manager to ensure the IT systems/platforms are developed and are fit for purpose for the technical requirements. This role will be responsible for supporting the development and maintenance of Ygam Connect (Sharepoint intranet), including migrating files and business processes, liasing with the external developer and working with Connect Champions across Ygam.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Who are we looking for?
Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.
At Ygam, we are committed to safeguarding and protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.
Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.
We welcome the unique contributions that you can bring and positively encourage applicants from all underrepresented backgrounds, particularly those from minority ethnic groups or individuals with lived experience of gaming and gambling harms.
Main Role & Responsibilities
The post holder will be an active member of our programmes team and will work across our portfolio of programmes.
They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families.
They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.
They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.
The client requests no contact from agencies or media sales.