Customer Accounts Officer Jobs in Home Based

This Role is Homebased with Regular Travel to Brighton, Dover and Greenwich and Occasional Travel to Birmingham for Team Meetings.

Are you a communications professional looking for an exciting and rewarding new role? Apply for the Regional Communications Officer job vacancy at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting formerly homeless and socially excluded people by providing a home for as long as it is needed, meaningful work experience in a social enterprise and a sense of belonging and community. There are currently more than 30 Emmaus communities and groups in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

The Regional Communications Officer role is an exciting, varied position working with Emmaus communities located in the South East region of the UK to increase their profile and engage supporters.

You will work closely with the Emmaus communities in your patch to identify their communications needs and plan and deliver a mix of work to help achieve their goals. As part of a wider team, you will also share ideas and draw on each other’s experiences to maximise PR, digital and communications opportunities.

A typical working week within this role can include:

· A weekly meeting with other Regional Communications Officers to catch up and share ideas and work of interest

· A visit to an Emmaus community to conduct interviews and capture photography and video

· Writing and sending press releases

· Scheduling social media content

· Creating graphics and marketing materials using Canva

· Updating community websites using WordPress

This is a part time position working four days per week (30 hours), Monday to Friday.

Within this role, you can be based at home or in an Emmaus community. Wherever you are based, maintaining positive relationships with a wide range of stakeholders is vitally important.  The current patch for this role is Emmaus Brighton & Hove, Emmaus Greenwich and Emmaus Dover. Regular travel to these three communities will be required (usually one community visit per week). Travel to team meetings, usually held in Birmingham, and other locations will also be required on occasion.

Who are we looking for?

We require someone with a strong skillset and at least two years’ experience working in a busy communications, public relations or marketing role. Although not essential, knowledge and understanding of homelessness and the charity sector would also be an advantage.

Creativity and passion are a must. You will have a broad range of communications skills, love seeing your creative ideas come to life and keen to develop your skillset within a national homelessness charity.

This is an exciting and rewarding role for someone who thrives working with different people and communities. The successful applicant will be well organised and able to juggle multiple projects, relationships and campaigns.

If you’re passionate about making a difference and seeing a long-lasting impact, then this is the perfect time for you to get involved with Emmaus.

What we offer

· Salary: £27,972 to £30,352 per annum pro rata

· Working hours: 4 days per week (30 hours), Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days & bank holidays pro rata + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for this role, please complete our application form and equal opportunities monitoring form and email us.

Email address is in the application pack.

Please ensure you refer to the job description and person specification when completing your application form. CVs and posted applications will not be accepted.

The closing date for applications is 10am on Monday 20 May 2024.

Those shortlisted will be invited to an interview conducted via Microsoft Teams w/c Monday 27 May (excluding the bank holiday). If selected for interview, you will be asked to share examples of your past communications work and to conduct a short pre-prepared task based on information we provide. We will also share themes for discussion at the interview in advance.

If you would like to arrange an informal discussion about the role, please email us.

Email address is in the application pack.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency in selecting the best candidate for our roles, all applications are anonymised until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

The Survivors Trust is a UK-wide membership organisation for specialist voluntary sector rape and sexual abuse support services.   Our vision is for a society where services for survivors are trauma-informed and accessible according to need.  Survivors and their partners, parents, families and supporters have a right to support and justice can access the right service for them at the right time, free of charge, and according to need.

We have over 120 member organisations in the UK and Ireland providing counselling, emotional support and advocacy for women, men, young people and children who have been affected by rape or sexual abuse/exploitation at any time in their lives.

We support our member agencies by providing a wide range of infrastructure support including regional meetings, networking events, specialist forums and workshops and representing our member agencies in national meetings.  We provide accredited training for Independent Sexual Violence Advisors and bespoke training and workshops for professionals and organisations.  We run a national helpline for anyone who has been affected by sexual violence in any way.

We’re looking for a Fundraising Officer to join our small and friendly team at our head office in Rugby, working with our Income Generation Manager to ensure our income meets the increasing demands for our services.

You will lead on developing and supporting trust, grant, commissioned and community fundraising activities, including researching fundraising opportunities and writing grant applications, working in collaboration with the Income Generation Manager.  Supporting our amazing community fundraisers is an important element of the role, providing fundraising newsletters, updates and maintaining our fundraising webpages.

You will ideally have previous experience of working in the voluntary sector and experience of developing funding applications and building relationships with donors and fundraisers, but please don’t be put off applying if you don’t meet all these requirements.  The right candidate will have the ability to communicate effectively in a friendly and professional manner, with excellent IT skills. 

You will be required to undergo DBS clearance to work at The Survivors Trust.

Full-time - 35 hours per week, flexible working hours

Annual leave and benefits:

· 28 days leave, not including bank holidays

· Pension scheme with employer contributions of 6%

· 24/7 Employee Assistance Programme

· In-house training provided

Closing date: 13th May 2024

First interview date: 24th May 2024

The Cherie Blair Foundation for Women is looking for a highly motivated individual with strong customer service and communication skills to join our team as a Programme Officer.

Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.

Interviews will be held on a rolling basis. We reserve the right to end this recruitment ahead of the application deadline, so we strongly encourage candidates to apply as soon as possible. 

General information:
Job title: Programme Officer

Location: London based, hybrid working

Start date: TBC

Contract: Full time

Hours: Full time (35 hours per week). Core office hours are 10:30am – 3:30pm

About the role

We are seeking a skilled Programme Officer to support the end-to-end delivery of our sector-leading mentoring programme, ensuring participants join smoothly and are supported throughout. You will also support partners and donors to contribute to the delivery and expansion of the programme. The ideal candidate will be a highly motivated individual with strong customer service skills, written and verbal communication skills, and the ability to manage competing priorities.

For full information on this role, please download the job pack.

What the Foundation can offer you 

• A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
• An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
• A positive and collaborative culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
• One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing. We have a dedicated staff training budget, and we are dedicated to spending it!

About the Foundation 

The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.

Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.

Our gender transformative approach means women can achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.

How to apply 

To apply, please download the job pack and send us the following: 

• Covering letter addressing relevant experience for the role. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.
• Current CV (two A4 pages maximum).

All applicants need to have the legal right to work in the UK prior to applying.

Please send your application, or any questions you might have, by 22 May 2024.

The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process. 

Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. 

Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application. 

Events Officer
Working Hours:  30 to 37 Hours per week
Salary: FTE up to £30,000 per annum, (pro rata)
Contract: FTC Maternity Cover up to 12 months 
Location: Hatfield Office/Hybrid - Candidates must have a full driving license and use of own vehicle for business purposes

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for dedicated and passionate Events Officer to join our team based in Hatfield!

How will you make a difference? 

Manage, develop and evaluate an engaging programme of events fundraising, and support the Community Fundraising Officer when delivering local events to raise a target income of £90k . Support groups and individuals organising fundraising events and activities on behalf of hyh. To support the development and delivery of the Communications Plan.

What can we offer you?

• A supportive and inclusive work environment
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday purchase scheme 
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home to be agreed with line manager
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash – A healthcare cash plan offering cash back on a range of healthcare related treatments including optical, dental and complementary treatments.  Unlimited access to a 24/7 health and stress related helpline and discounted gym memberships. 

What will you be doing? 

Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team

• Identify, develop and support existing and new community and events fundraising activities to increase and generate significant net income and supporter engagement
• Provide excellent donor care for all fundraising activities, to develop productive and lasting relationships with the community and convert them into loyal supporters
  
• Assist the Head of Fundraising & Communications  in the development and delivery of hyh’s Events and Communications Plans
• Update donor CRM databases and website

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

View this video for more information from Rebecca about the role.https://youtu.be/6Y9W-j2ZTqY 

hyh strives to be an equal opportunities employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

We are looking for a Chief Officer who will be responsible for the day to day running of the charity as well as working with the Trustees to take the organisation forwards.  The successful candidate will have experience of working with adults with learning disabilities, will have skills in finance, management and IT, and will enjoy working in a busy environment where there are changing demands and priorities throughout the day.

At Oak Tree Farm we are committed to providing a high quality, supportive environment where adults with learning disabilities, our Team Members, are the centre of everything we do.  The farm has livestock, growing fields, greenhouses, polytunnels and a tearoom as well as craft rooms, a cottage garden, pottery and shop. Our Team Members are involved in every aspect of life on the farm and the farm is firmly embedded in the local community with Team Members providing gardening services to local people as well as volunteering on the Sandon Estate.

Job Title:  Finance Officer
Must have: Full right to work in the UK (if you don't have this we unfortunately won't be able to consider you for this role but we encourage you to look at our other global opportunities on our careers page)
Reporting to: HQ Finance Manager
Hours: 37.5 per week
Principal Location:London, hybrid with a minimum of 3 and an expectation of 4 days in the office per week.

Background:

Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic and structural issues that underpin today’s education crisis. We partner with local organisations and communities to deliver our locally rooted programmes, using evidence to drive learning and the refinement and scale up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on being willing to go to the world’s toughest places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 250,000 children to go to school and learn and supported over 25,000 families to set up businesses so they can afford the cost of educating their children.

Part 1:  Role Purpose:

This role is a key member of the busy HQ finance function. Although the role is primarily focused on the HQ finances, the role operates within the context of Street Child as a global charity and so also has interaction with the global finance team. The role offers the chance to work across a number of finance functions, and some of the subsidiary charities. It is essential that the applicant can juggle the complexities of a busy role with has varied work priorities. Key stakeholders are the HQ Finance Manager, Finance Director and the HQ based fundraising team. The role works alongside the Finance Assistant and plays a role in oversight and coaching of this role.

Part 2:  Key Responsibilities:

1) (40%) Deliver all functions related to Accounts Receivable

• Ensure that all income from a variety of different sources is correctly and accurately recorded in the finance system and CRM (which is under development) on a weekly basis.
• Supporting with work on accounts receivable including accessing, downloading and saving in a systematic manner reports from donor portals, bank account and other sources.
• Working with colleagues in Fundraising to analyse and code income reports in Excel and uploading it to the Finance system on a timely basis, at least weekly.  Following up on how to code any income which is not allocated to a source.
• Working closely with colleagues in Fundraising to ensure prompt collection of outstanding balances from customers, and sending out monthly debtor balance statements. 
• Raising donor invoices and requests for payments, and issuing donor receipts.
• Income and customer account reconciliations and revaluations.
• Any other responsibilities relating to Accounts Receivable.

2) (20%) Lead the Accounts Payable process

• Whilst the Finance Assistant is responsible for all payments, the Finance Officer has a lead role in ensuring that all invoices are paid on time, in an efficient manner and that the finance system reflects the transactions within the correct accounting period and correctly coded in the system – including account code, cost centre, project code and donor code.
• Determine most efficient payment platform to process international payments, and ensure that recorded in the finance system at the correct conversion rate.
• Be a point of contact with the Foreign exchange agents to quickly resolve any questions.
• Work with the Finance Assistant to ensure accurate and timely recording of all approved supplier invoices, requisitions, staff expenses and other expenditure in the accounting system and that all supporting documentation for all transactions are uploaded.
• Managing at least two payment runs a week and additional runs as required; ensuring that all invoices for payment are correctly approved by the budget holder, setting up payments on online banking platforms and sending out requests for payment approvals to payment authorisers and verifying that all payments are fully approved in the banking platforms by the deadline set.
• Once the payment is made, allocating the payment against the invoices in the Finance system.
• Reviewing staff expense claims to ensure that all supporting documentation is provided before payment.
• Managing monthly staff credit card reconciliations and ensure that these are returned on time with all receipts and invoices and checking and reviewing classifications, with follow up as required.
• Carry out monthly Creditor account reconciliations ensuring that all balances are valid and backed up with appropriate supporting documentation.
• Fully deliver the set up all payroll payments in time for the monthly pay day.  This involves ensuring correct amount and currency of payment (which may differ from the salary of the individual’s employment contract) and method of payment across all HQ staff.
• Any other responsibilities relating to Accounts Payable.

3) (40%) Month end reporting and reconciliation and subsidiary accounts

• Complete all balance sheet reconciliations, including bank and petty cash reconciliations and submit for approval by HQ Finance Manager.
• Once CRM system is in place, undertake reconciliation processes between finance data and CRM data.
• Carry out monthly revaluations of bank accounts.
• Ensuring supporting information for transactions is correctly stored in electronic format on Teams such as bank statements, remittance advices, credit statements.
• Assist in preparation of internal reports, including working with Operations Department and Finance department to review their monthly reports.
• Take responsibility to deliver the management accounts of two subsidiary companies: Children in Crisis and HQ transactions of Africa Educational Trust.
• Compile information for Gift Aid returns.
• General support and assistance to the team including administrative duties and managing the office post.
• Other ad hoc support to the wider operations team as may be required.
• Audit: support with the year end audit and provision of supporting information to auditors.

Part 3:  Person Specification

Attributes / Essential / Desirable

Education / Qualifications

• 5 GCSE at Grade C or above including English and Maths
• Post-GCSE qualification such as A-Level or T-level or equivalent
• Degree
• A Good understanding of double entry bookkeeping
• Part qualified accountancy qualification.
• Full Accountancy qualification

Experience and Knowledge

· IT Literate with strong Excel skills

• Familiar with using Teams
• Experience of working in a similar role
• Experience of using a CRM would be an advantage
• Charity or third sector experience.

Skills and Abilities

• Attention to detail
• Highly organised and self-motivated
• Flexible and able to manage multiple tasks at one time.
• Good written, verbal and presentation skills
• Ability to work under pressure and to tight deadlines
• Fast learner whilst not afraid to ask for help!
• Shows initiative in identifying problems and posing solutions
• Persistence and tenacity

Other

• Pro-active communication style including keeping team-members informed and updated as necessary.
• Work co-operatively and collaboratively with colleagues, other departments and other external contacts
• Strong communicator and able to explain work to other team members
• Good Interpersonal skills

Ivy Rock Partners are pleased to be working with an outstanding Multi Academy Trust in recruiting an Accounts Payable Manager into their finance team, reporting to the Head of Finance Operations.

They are looking for an Accounts Payable Manager to come join their team, reporting to the Head of Finance Operations.

This role will be responsible for managing and delivering a strong and effective Accounts Payable function as well as driving efficiency improvements and ensuring payments are made consistently on time.

There is line management involved in this role, managing 5 individuals including AP Clerks and Central Finance Officers.

Key responsibilities include:

- Ensure an efficient end to end Payables processes

- Ensuring that the creditors control accounts and purchase ledger are operated accurately, efficiently and to           agreed timescales

- Ensure smooth operation of the payment process

- Managing relationships with suppliers

- Managing the cashflow

- Ensure all employee expense processing and auditing is completed on time

Experience and attributes:

- Proven experience in Accounts Payable leadership roles

- Knowledge of accounting and VAT principles is essential

- Experience of running and driving improvements within an Accounts Payable function

- Excellent customer service and communication skills

- Strong data analysis & problem solving skills

- Strong management experience

Benefits:

• Excellent opportunities for continuous professional development and career progression • Annual performance and loyalty bonus

• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution

• 25 days' annual leave plus bank holidays (for non-term time only staff), rising to 26 days after 2 years’ service, as well as Christmas off.

Key Tasks

• Maintain accurate and up-to-date records of all high value fundraising activity, including proposals, applications, and donor interactions, and be able to regularly report this activity back to the Head of Philanthropy.

• Manage a portfolio of low-mid level prospects and existing donors, developing clear strategies to cultivate relationships and secure continued philanthropic support of £1,000 to £10,000. Ensure all donors in the assigned portfolio are provided stewardship and take responsibility for contacts and annual work plan.

• Develop and deliver a programme of cultivation, stewardship and recognition low-mid level donors and prospects, proactively seeking opportunities to improve the chances of securing repeat gifts through bespoke communications and consistent stewardship.

• Support the Head of Philanthropy and wider High Value Team with stewardship and cultivation of donors and key contacts. These activities may include virtual events, stewardship events, proposal development, annual reporting, and direct marketing appeals.

• Ensure the upkeep of a database and filing system for all existing and prospective donors within High Value Giving liaising with the Finance and Administrative team to ensure reconciliation with financial record.

• Work closely with the Philanthropy team and other colleagues to maximise all opportunities and support a dynamic, successful, and professional team

• Ensure that data security is maintained and that legal and regulatory requirements are fully complied with.

• Undertake other tasks, when necessary, to achieve the team’s and the organisation’s overall objectives.

 General

• Managing a complex workload with competing demands and deadlines. The role holder will agree objectives and overall priorities with the Head of Philanthropy but is expected to manage unexpected/unplanned work within overall timeframes.

• The post holder is required to work closely and collaboratively with colleagues within the Fundraising Team to ensure the successful delivery of fundraising activities.

• The post holder will require excellent communication and interpersonal skills as you will need to communicate effectively and sensitively, building strong relationships with existing and potential donors.

Experience

Essential

• Experience with interacting and developing relationships with supporters or customers using a variety of channels written and verbal.

• Ability to communicate in writing and orally in a succinct and engaging manner.

• Ability to deal with information in a confidential manner and respond with sensitivity.

• Ability to confidentially deal with all levels of staff and internal/external key stakeholders with integrity.

• Strong attention to detail

• Ability to work weekends/evenings on occasion to support events and other activities and willingness to travel within the UK as needed to support fundraising activities (most often travel to the London-based officer)

Desirable

• Experience developing and managing relationships with fundraisers and other stakeholders.

Skills and Knowledge

• Excellent organisational skills.

• A high level of enthusiasm, self-motivation and flexible approach.

• The ability to take initiative and work independently to manage pieces of work, including taking responsibility for managing projects.

 Priorities

• Taking over an existing portfolio of £1,000-£10,000 existing donors, responsible for stewardship (mid-level giving) including members of the Women’s Giving Circle

• Supporting gift recording, recognition and management across high value giving

• Opportunities to gain experience in corporate, major donor and trust and foundations through supporting more experienced colleagues working on 5 and 6 figure partnerships

• Provide administrative and project support across Philanthropy/High Value Giving

The role

Are you passionate about numbers and want to pursue a career in finance?

Do you have an inquisitive mind and gain job satisfaction from tracking down information and ensuring that accurate records are maintained?

Do you want to make a difference in a finance team that is looking to improve processes and procedures?

We are looking for a Finance Officer at Cruse Bereavement Support. You will assist the Finance Team in maintaining accurate financial records of the charity.  This includes processing expenditure and liaising with suppliers to ensure the account statements are accurate, maintaining the creditors ledger, preparing accruals and prepayment schedules.  The work will also involve processing sales orders and customer receipts and ensuring debtors ledger is accurate.  This is a unique opportunity to gain experience at a national charity and help make a difference.

Please note: The role is remote but some travel is required for occasional meetings

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Do you have charity finance experience? Would you like to join a rapidly growing charity at our Head Office in Peterborough?

We are looking for a Finance and Payroll Officer to join our team. Reporting to the Director of Finance and operations, this role will ensure that appropriate financial processes and systems are followed and developed to support our charity’s sustainable growth and safeguard our financial health. The Finance & Payroll Officer will ensure that financial tasks and transactions are undertaken in an efficient, effective and timely manner and, importantly, that relevant financial information is provided to keep the Senior Leadership Team informed to make the best decisions for the charity. The role will also cover responsibility for all payroll operations, ensuring that all payments are accurate and on time and that appropriate and accurate information is provided to the Director of Finance & Operations, HMRC, pension providers and other external bodies. We are looking for a confident and experienced individual to join our supportive team. Previous charity finance knowledge and Xero is helpful but not essential, above all we want an individual to be tenacious, curious, diligent and show strong initiative.

Events Officer

· Maternity cover

· Salary £36,189 per annum

· Full time (37.5 hours per week) minimum 4 days a week considered

· Flexible working options will be supported

· Central London Office and Hybrid working

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

About the role

The Events Officer plays a key role in our highly effective communications team, leading on the delivery of an impactful programme of events – both online and in person. The role works with teams from across the organisation to plan, deliver and promote all types of events, including workshops, roundtables, conferences, webinars, receptions and other types of online and in person events.

Events are an important way for Ageing Better to influence priority audiences, including businesses and local and national government, and the postholder will advise teams on how events can best reach these audiences, encourage engagement and lead to lasting relationships.

This role sits within the Communications team, and the postholder will be responsible for drafting comms content, such as blogs and social media posts, particularly in relation to event promotion.

About you

You are highly organised, with excellent prioritisation and project management skills, enabling you to juggle multiple projects simultaneously. You have good attention to detail and enjoy planning, solving logistical problems and delivering events to a tight budget.

You are a good communicator and are comfortable working in close partnership with colleagues and dealing with a wide range of people.

You will have experience of organising events, including technical experience of managing online events and streaming.

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network

Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.

The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

The closing date for this role is 11:59pm on Sunday 12th May, with in- person interviews to take place during week commencing 20th May.

• Job Title: Senior Finance Officer
• Location: Nottingham Office/Hybrid
• Salary: £25,000
• Permanent, 35 hours per week x 52 weeks per year.

This role is part of a small Finance team that supports the work of Headway - the brain injury association. The role is line managed by the Finance Manager and liaises with every team within the organisation.

What you will do

As a Senior Finance Officer, you will be responsible for maintaining all aspects of the purchase and sales ledgers for both the charity and retail company, supporting colleagues, and resolving queries from suppliers and customers. You will monitor the purchase invoice mailbox and online purchase invoice accounts, ensuring that all invoices are downloaded promptly and passed on to relevant colleagues for authorisation.

You will be responsible for recording all purchase and sales invoices on our accounts system, Exchequer and ensuring that all bank transactions are entered on a timely basis. You will also be responsible for preparing and entering key monthly journals, including but not limited to charity and retail income, charity merchandise sales, depreciation, credit card expenditure, pre-paid rent and service charges. The majority of this work will use our Excel linked auto-loaders, but some manual entry will also be required.

You will complete monthly supplier account reconciliations and be responsible for raising any concerns or discrepancies with the Finance Manager.

You will maintain the stock system for the online merchandise shop, updating it with new stock and prices, using the information from the system to create the monthly cost of sales journal.

The Senior Finance Officer will work with the Finance Manager to ensure that all monthly and month-end routines are completed in line with team and organisational deadlines and complete any other finance tasks that may be required.

About you

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally, as a Senior Finance Officer you will:

• Have a passion for finance.
• Be a highly organised individual with a focus on precision and accuracy.
• Able to manage your workload autonomously.
• Driven by your ability to deliver on measurable outputs.
• Able to communicate effectively and confidently to colleagues throughout the organisation.
• Strong attention to detail able to consistently input accurate information into the accounting software.
• Be an active member of a small team and contribute to its culture.
• Have a professional approach to relationships and standards of work.

Benefits

As a staff member at Headway - the brain injury association you’ll have access the following range of benefits;

Financial security

• Competitive salaries
• Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible working

• Remote working – for the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway - the brain injury association offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway - the brain injury association plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway - the brain injury association is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway - brain injury association strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway - the brain injury association and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway - brain injury association, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway - the brain injury association we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

Equality, diversity and inclusion

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to cotnact us if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway - the brain injury association and the Senior Finance Officer role - we look forward to getting to know you!

Finance Officer

This is a full time role - Hybrid working with an expectation of weekly attendance to Head Office at Baynards Green, Nr. Bicester Oxfordshire.

Job Purpose:-

We are looking to appoint a Finance Officer to join our growing team. Reporting to the Head of Finance this new role will ensure that appropriate financial processes and systems are followed and developed to support our charity’s sustainable growth and safeguard our financial health.

The Finance Officer will ensure that financial tasks and transactions are undertaken in an efficient, effective and timely manner and, importantly, that relevant financial information is provided to keep the Head of Finance updated and informed, supporting the Leadership Team to make the best decisions for the charity.

We are looking for a confident and experienced individual to join our supportive team. Previous charity finance knowledge is helpful but not essential, above all we want an individual to be tenacious, curious, diligent and show strong initiative.

Who are you?

You should be accomplished in Sage 50 Accounts and have considerable experience working in a finance function and in financial administration.

Some experience of working with Salesforce or an equivalent CRM database and an accountancy qualification or studying towards a professional qualification ACCA, CIMA, ACA, CIPFA) or AAT qualified. Experience of working in the Voluntary Sector, paid or unpaid would be great.

You should have excellent written and verbal communication skills (a natural ability to clearly communicate financial information to those with a non-finance background). You need to have proficient knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook and experience in database and payroll systems.

It would be amazing for you to have high level of attention to detail and methodical working, be a self-starter and be able to use initiative.

Have a positive and professional approach to work, be values focused and able to be adaptable in a growing and changing environment

Department:    Client Services

Contract type:  Full time - Hybrid office and working from home

Contract hours:  37.5 hours per week (Monday to Friday)

Reports to:    Client Services Director

Line reports:    None

Salary:    £29,000

About You:

The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising. You will be an experienced account executive or account manager working with outsourced business processes for a minimum of 2 years.

You will need to have strong organisation and communication skills, experience of managing workflows, and a high level of emotional intelligence. You’ll also need an eye for detail; be able to meet deadlines; have excellent written skills; and be a great communicator and able to form relationships with staff and clients. It’ll help if you’re technically savvy and able to keep on top of our clients’ needs. 

The Role:

Return Fundraising was founded in 2015 with a clear mission: to bring together professional charity and agency fundraisers to improve the voice of telephone fundraising. We’ve been growing ever since: pioneering supporter-led fundraising with genuine conversations and long-term relationships. 

Now, with new products gaining momentum and the business attracting new clients, we are again planning to expand our team, and are looking for the very best to jump aboard. The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising.

Main responsibilities:

• Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person

• Reporting to clients on the performance of their campaign and being a point of contact for clients during their campaigns

• Liaising between the client, the client services director and the operations team

• Work with your line manager to deliver client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known

• Use our project management system to manage workflow, including schedules for your projects, keeping them updated and making sure everything is on track.

• Support the management team with scoping, costing and estimating projects

• Help grow the business by identifying new opportunities; speaking to potential clients, organising introduction meetings, and working with your line manager to research clients, develop ideas and prepare proposals

• Administrative support to the team, including preparing minutes and agendas, campaign review documents and other administrative tasks

Skills and Experience

Essential:

• At least 2 years’ experience of working as an account manager or executive

• Ability to be organised and keep on top of deadlines

• Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person

• Ability to be flexible; respond positively to change

• Work effectively under pressure and deal with conflicting priorities

• Excellent communication skills

• Experience of managing small projects

• Self starter who takes responsibility for their own work and actions.

• Provides evidence of effective IT skills 

• Attention to detail to enable production of high quality documentation such as minutes, agendas and proposals.

Desirable:

• Educated to degree level

• Experience of telephone handling, with a confident and friendly telephone manner

Basic understanding of fundraising and/or marketing

• Demonstrable experience of negotiating with clients and colleagues about the details of campaigns

• Clear understanding of data flow processes and how to manage CRM systems 

• Experience of professional charity fundraising

Measures of Success:

• Campaign KPIs 

• Client feedback

• Internal feedback

Key Relationships:

• Client Services Director

• Operations Manager

• Data Manager

• Fundraising Manager

Our Offer:

• Annual salary of £29,000

• Full time permanent contract of 37.5 hours per week Monday to Friday

• Hybrid working with flexible working from home and office days

• 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days

• Laptop, plus home working equipment including chair, desk and monitor

• Pension contribution of 3%

• Perks scheme with discounts on major retailers

• A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers

• An environment that champions growth of its employees

• Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects