Customer care manager jobs

To improve and strengthen the organisation’s volunteering programme by putting clear policies, systems
and processes in place, so managers can confidently recruit, welcome, support and keep volunteers in
their own teams.

To develop our volunteering offer by strengthening volunteer recruitment, support and retention, while
increasing the diversity of our volunteer pool and removing barriers to participation for underrepresented
communities. This includes support managers to create meaningful, accessible opportunities that reflect
the communities we serve.

To ensure volunteers are effectively integrated across organisational services, providing valuable support
to staff teams and enhancing service delivery. The postholder will promote a positive culture of
volunteering, ensuring volunteers feel valued, included and well supported.

There will be a lot of opportunity to make your mark, deliver change and support a very willing and
enthusiastic team to develop together. We’ll expect a great deal of you but in return you’ll be well
supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.

As a Project Manager – Research Systems, you will lead a high-impact project that transforms how Motor Neurone Disease (MND) Association research grants are processed. In this role, you will take ownership from day one, guiding a complex system project from design through to implementation, while enabling colleagues and partners to adopt new ways of working with confidence. Your work as a Project Manager will improve how research funding operates, strengthening collaboration and helping ensure progress in research development and innovation for MND is supported effectively.

At the MND Association, you will play a central role in delivering change for the Research Management System and a number of priority projects across the organisation. The MND Association is focused on improving outcomes for people affected by MND, and as a Project Manager, your contribution will directly support that aim.

Key Responsibilities 

• Lead end-to-end delivery of the Research Management System and other priority projects
• Lead the end-to-end procurement process, including Request for Proposal development and supplier evaluation
• Oversee project governance, plans, RAID logs and reporting to stakeholders
• Manage supplier relationships to ensure delivery meets scope, time and quality
• Map and improve research funding processes with key teams
• Ensure integration, data, security and technical requirements are met
• Oversee system design, testing and readiness for go-live
• Deliver change management, training and adoption support
• Track milestones, budgets and risks, ensuring effective delivery
• Support additional PMO projects where required

About You 

• Recognised project management qualification (PRINCE2, APM PMQ or equivalent)
• Experience working on or leading change initiatives and adoption of refreshed operational practices
• Proven experience delivering technology projects as a Project Manager or similar
• Strong knowledge of Agile and Waterfall methodologies
• Experience managing suppliers and stakeholders
• Skilled in producing clear project documentation
• Confident communicator across all levels
• Strong organisation and ability to manage competing priorities
• Experience leading teams to successful outcomes

Desirable

• Experience in research funding or charity environments
• Knowledge of grant or medical research funding systems
• Understanding of cloud platforms or web technologies
• Familiarity with change management frameworks (e.g., Prosci ADKAR, Kotter, or similar).

Hybrid Working Expectations: Northampton office, one day per week office attendance.

This role is a 12-month Fixed Term Contract opportunity.

Further information about working for the MND Association and full job description is available in the attached Candidate Pack. 

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.  As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. 

What We Offer 

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays 
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 
• 24/7 GP access via phone and video 
• Life assurance and confidential counselling helplines 
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) 
• Access to Benefit Hub for discounts on everyday shopping 
• Enhanced pension scheme 
• Opportunities for training and personal development 
• Hybrid working 

About Us 

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.   

We are excited to be supporting St. Lukes Hospice (Basildon & District), to find a part time Supporter CRM & Data Manager.

This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week, working pattern can be discussed. (£18,034.28 - 23,393.39 depending on experience)

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You would be joining an inclusive and supportive team with access to employee benefits that include:

• They offer 30 days holiday plus bank holidays.
• Various discount cards and subsidised meals to helping give you access to healthy food options.
• A pension scheme with Scottish Widows.
• Organised social events every quarter and special events.
• Free parking.

The Role
Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms.

Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers.

Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users.

Management of the fundraising and marketing data selection function.

Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income.

Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture.

Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.

The Candidate
Experience of CRM database management with excellent knowledge of CRM databases.

Experience of managing income and data processes and reconciliation.

Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections.

Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions.

Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.

IMPORTANT NOTE

Please note applications are being reviewed at the end of May. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

JOB DESCRIPTION: Site Manager

Job Title: Site Manager

Department: Operations / Management

Reports to: Head of Operations

Main Function of the Job: To provide leadership and strategic oversight for a designated site, ensuring all activities align with the Charity’s objectives and budgetary targets. The Site Manager is responsible for the performance of their team, the safety of the environment, and the successful delivery of client development programs.

• Strategic Leadership: Display and install a passion for the charity’s aims, ensuring the site meets its targets and development goals.
• Team Management: Oversee Support Workers and volunteers, managing issues in line with organisational policy and fostering professional discipline.
• Operational Oversight: Ensure site security, maintenance, and the professional appearance of facilities.
• Client Advocacy: Champion the needs of Where Next clients, ensuring their welfare is paramount and that their personal goals are reviewed and recorded to schedule.
• Stakeholder Relations: Uphold high standards of customer satisfaction and represent the Charity professionally to all stakeholders.
• Financial Accountability: Ensure all monetary activities on-site are carried out in strict accordance with policy and procedure.

Location While primarily based at a specific site, the Site Manager will collaborate across all Where Next units to ensure organisational consistency and provide cross-site support as required.

Staff Supervisory Responsibilities

• Direct supervision of Support Workers, volunteers, and clients.
• Responsible for staff work planning, attendance monitoring, and performance reviews.
• Lead the team in implementing client-centred plans and ensuring paperwork quality is consistent.

Main Duties

• Program Management: Oversee the identification, preparation, and implementation of training and work opportunities for clients.
• Quality Control: Audit and ensure all client programs are monitored, assessed, and recorded as required by the organisation and external bodies.
• Health & Safety: Act as the primary lead for Health and Safety enforcement on-site, including infection control and safe equipment usage.
• Development: Identify and secure new development opportunities for the Charity and initiate new activity ideas.
• Communication: Facilitate effective communication within the team regarding client needs and organisational requirements.

Qualifications and Experience

• Education: Level 3 or higher qualification in a relevant field (Health & Social Care, Management, or Horticulture).
• Licensing: A valid driver’s license is essential.
• Experience: Proven experience in a supervisory or management role, preferably within a charitable or care-based environment.
• Certification: Must hold and maintain a valid First Aid Certificate.

Tools and Equipment

• Proficiency in the safe operation of hand and power tools relevant to the site (e.g., nursery or carpentry tools).
• Responsibility for ensuring all staff are adequately trained before using specific equipment.

Working Conditions

• Involves working in open-air nursery conditions, requiring physical effort for gardening, landscaping, and logistical tasks (loading/unloading).
• Requirement to work flexible hours, including outside traditional hours, to meet the needs of the Charity.

Aptitude/Skills

• Sensitivity: Deep understanding and sensitivity to the demands of working with clients with learning disabilities.
• Flexibility: Ability to adapt to different teams and lead through change.
• Proactive Growth: Committed to Continuous Personal Development and maintaining high standards of personal discipline. 

Marketing & Communications Co-ordinator

Salary: Up to £30,000
Location: Hybrid – 3 days per week at the Chiltern Society office (Chesham, HP5 1AG), with remote working and some travel across the Chilterns

Job Description

This is an exciting opportunity to join a small, passionate charity dedicated to caring for the Chilterns – protecting its natural beauty, cultural heritage and environmental sustainability.

Following an internal promotion, this role will play a key part in delivering the organisation’s new strategic plans. You will help grow and diversify the supporter base through creative and impactful digital communications, alongside coordinating a varied programme of public events, including the annual Heritage Festival.

You will be responsible for creating engaging content across digital channels, managing and developing the organisation’s website and CRM systems, and supporting the delivery and promotion of events. Working closely with colleagues, volunteers and stakeholders, you will ensure communications are timely, relevant and inspiring, encouraging more people to connect with and take action for the Chilterns.

This role is ideal for someone creative, organised and proactive, with a passion for nature and strong digital skills. You will enjoy working across multiple projects, building relationships and contributing to a collaborative team environment.

Executive Director, Customer Services

Cambridge

£102,500 per annum 

This is an exciting opportunity for an accomplished and values-driven leader to join CHS Group (Cambridge Housing Society) as our new Executive Director, Customer Services, following the retirement of the current postholder.

Mission and ambition

CHS Group is an independent charitable housing association and social enterprise serving Cambridge and Cambridgeshire. We provide affordable rented and shared ownership homes, housing with care for older people, supported housing, and a range of community services that help people build stability, independence and opportunity. We currently own and manage over 3,000 homes across the county.

Founded in 1927, our mission to meet the need for affordable homes in and around Cambridge is as relevant and urgent today as it has ever been. As a locally rooted organisation, we combine strong community connections with the ambition to deliver high-quality homes and services that enable people to flourish.

CHS is a well-led, financially strong organisation with the highest governance and viability ratings of G1/V1. We are ambitious for our customers and place them at the heart of everything we do, building on well-established tenant engagement and a strong commitment to listening, learning and improving. With the development of a new Corporate Plan, ongoing digital development, and a clear focus on service excellence, this is an exciting time to join us and lead and shape the next phase of our housing management and customer services, while also overseeing complaints and our small development team.

The person we need

Our new Executive Director will bring:

• A strong track record of strategic leadership in housing management and customer services within a regulated environment, delivering excellent outcomes and building a high-performance, customer-focused culture.
• In-depth expertise in housing legislation, tenancy law, safeguarding, and the regulatory framework for social housing.
• Proven success in improving customer satisfaction, service accessibility, and operational performance through effective use of data, insight, and service design.
• Experience of leading high-quality complaint handling, embedding learning, and using insight to drive service improvement.
• Experience of leading digital and process change that enhances the customer experience and improves organisational effectiveness.
• The ambition, judgement, and partnership skills to evolve services, inspire colleagues, and help deliver our new Corporate Plan.
• Ofqual-regulated level 5 qualification in housing management / foundation degree (or equivalent). 

A credible and collaborative leader, you will bring the communication skills, presence and emotional intelligence to build strong relationships with the Board, colleagues, tenants and partners. You will also demonstrate the integrity, values and personal qualities that reflect CHS’s culture and ways of working.

Deadline for applications:  5pm Sunday, 14th June 2026

Interview dates: Friday, 3rd July 2026

Job Title:Subscriptions Manager (part-time)

Salary:£27,000 per annum (£45,000 p.a. full-time equivalent)

Location:Hybrid: Working time split between your Home and our London Office 

Hours of work:Part-time (21 hours per week)

Reporting to:Publishing Director

At Premier, the UK’s Christian Media Mission Agency, our mission is to help people encounter God through media and experience renewal. We create thoughtful, biblically grounded content that reaches Christians from all backgrounds through radio, magazines, podcasts, digital platforms and more.

We’re looking for an experienced and commercially minded Subscriptions Manager to help shape the future growth of our print and digital magazine brands. This is a unique opportunity for someone who combines strong commercial instincts with a passion for Christian media and audience engagement.

Role Overview

As our Subscriptions Manager, you’ll own and drive the acquisition, retention and growth of Premier’s print and digital magazine subscribers.

You will work closely with editorial, marketing, data, digital telemarketing and events teams, acting as the single point of ownership for subscription performance across the organisation. You will create and deliver a subscription growth strategy, make evidence-based decisions on pricing, offers and paywalls, leading cross-functional activity to deliver sustainable growth in recurring revenue and strengthen relationships with our audiences. You’ll be responsible for optimising pricing and offers, improving subscriber journeys, reducing churn and identifying new opportunities to increase recurring revenue. 

This is a senior commercial role with significant accountability and influence, ideal for someone who enjoys using insight, experimentation and collaboration to deliver measurable results.

Key responsibilities:

• Own subscriber acquisition, retention and growth targets with clear KPIs
• Lead subscription performance reviews and trading discussions
• Develop and optimise pricing, offers, promotions and conversion journeys
• Shape subscription and paywall strategies through data-led decision making
• Manage the full subscriber lifecycle, from acquisition through to retention and win-back
• Identify and reduce churn through insight-driven improvements
• Oversee acquisition activity across channels (email, website, radio, podcast, social media, events)
• Explore new opportunities for audience and subscription growth
• Partner with editorial and content teams to maximise subscriber engagement
• Lead audience insight and research initiatives
• Collaborate with marketing teams to focus investment on the most effective growth opportunities

About you

You’ll have:

•Proven experience of owning and growing subscriptions, memberships or recurring revenue

•Strong understanding of acquisition funnels, retention, churn and customer lifetime value

•Experience of working across marketing, editorial and data teams

•Confidence making commercial decisions on pricing, offers and conversion

•A data-led, test-and-learn approach

•Strong communication and stakeholder management skills

Experience in publishing, magazines or media is desirable, as is knowledge of the UK Christian community.

Please note that Premier is a Christian media agency and there is an occupational requirement for applicants to have a personal Christian faith and a commitment to Premier’s mission to help people encounter God through media. 

If you’re excited at the sound of this role and you’re ready to make a lasting impact, we’d love to hear from you!

Information for candidates

Why Join Premier?

Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!

Competitive salary and benefits package:

•Flexible, hybrid working arrangements based on the requirements of the role

•25 days’ annual leave plus UK bank holidays (pro rata for part-time roles)

•Additional leave on your birthday

•Contributory pension scheme

•Life Assurance scheme

•Employee Assistance with online GP scheme

•Eye care scheme

•Enhanced Family leave and Pay

In addition we offer:

•Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.

•Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.

•Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.

Supporter Experience Manager

Permanent, Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.)

Location: This role can be based in Cardiff, Edinburgh, London, or Warrington

Salary: £48,576 for Cardiff, Edinburgh, or Warrington. £53,549 for London (inclusive of London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we’re now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.

This is a unique opportunity to design and deliver Christian Aid’s first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.

Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:

• Lead our first Supporter Experience Strategy, uniting teams across the organisation.
• Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
• Harness data and supporter insights to drive evidence-based decisions.
• Foster innovation, testing new technologies and approaches to enhance engagement.
• Train and equip teams to deliver consistently excellent supporter experiences.

About you

In addition to a passion for Supporter Experience, some of the essential skills and experience we’re looking for are:

• Significant experience in a supporter experience role or delivering journey strategy.
• A track record creating and delivering multichannel communications.
• Strong data and analytical skills to refine approaches and measure success.
• Excellent collaboration, influencing, and project management abilities.

Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you’ll have a supporter-first mindset and the drive to inspire meaningful connections. You’ll also be committed to Christian Aid’s vision to see a world where everyone can live a full life free from poverty and injustice.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

CRM Business Analyst

Permanent. Full Time. Hybrid working (minimum of 2 days per week in the office)

Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington

Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Supporter Data Manager, the CRM Business Analyst will drive continuous improvement of the CRM solution through business analysis and automated testing, working collaboratively with the Supporter Data Manager and CRM Technical Lead to optimise efficiency and functionality.

The post-holder will engage with stakeholders and deliver strategic insights into As-Is and To-Be process models, data structures, and interdependencies, translating findings into concise agile requirements that enhance operational effectiveness.

Some of the main responsibilities of the CRM Business Analyst include:

• Proactively identify opportunities to optimise CRM system and articulate proposed solutions to the Supporter Data Manager and wide business users.
• Implement best-practice Business Analysis processes, tools, and methodologies to strengthen capability and drive meaningful change.
• Act as a mentor empowering and upskilling team members, embedding best practice business analysis and fostering a culture of innovation and continuous learning.
• Critically evaluate risks through the requirements gathering process, collaborating with teams to develop effective solutions that ensure project success.
• Ensure the accurate translation of business requirements into actionable specifications, prioritising high-impact initiatives that enhance operational efficiency. • Provide key input and support for the continuous improvement of the Agile development process (SCRUM) by actively engaging in all ceremonies.
• Identify opportunities for how Dynamics365 can enable and improve business processes, ensuring technology solutions align with strategic objectives.
• Ensure Jira tickets are regularly updated to reflect accurate project progress.
• Extract and analyse data from multiple sources, applying SQL and other analytical techniques to inform decision-making. Build, configure, and execute automated test scripts to optimise performance and mitigate risks.
• Analyse and develop reporting requirements, providing key insights that strengthen the organisation’s business intelligence architecture. 

About you

Who we are looking for:

Essential:

• Significant experience or professional qualification in Business Analysis.
• Demonstrable experience as a Business Analyst covering Agile requirements gathering and specification, data modelling and mapping, process re-engineering, and reporting.
• Developed communication skills, both verbal and written.
• Comfortable working with different stakeholder groups.
• Experience of applying industry standard process mapping techniques (e.g. BPMN, UML) to support process re-engineering.
• Experience of configuring and supporting the development of Dynamics365 CRM solutions.
• Experience of using automated testing tools such as EasyRepro.
• Creating end-user acceptance testing scripts, supporting the UAT process. Using SQL to extract data required to undertake analysis and investigation activities.
• Highly developed knowledge of Dynamics365 entity architecture.
• Applying different risk management techniques.
• Highly developed working knowledge of Jira.
• Excellent working knowledge of Microsoft Visio or other process mapping tools.

Desirable:

• Professional qualification in testing and experience of applying different test frameworks.
• Experience of Azure specific application development.
• Experience of writing technical documentation.
• Configuring and managing SharePoint sites.  

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Good systems enable better care.

We’re so grateful for all our supporters. We want them to feel valued as they generously support our mission to empower churches to end homelessness in the UK. And to do that well, we need someone who is passionate about people, data and systems. Great supporter care depends on accurate data. 

Are you highly organised, great with people and confident working with CRM systems? Do you have excellent attention to detail and enjoy improving processes, data quality and reporting? 

This is an exciting, varied and hands-on role combining supporter stewardship, CRM management, reporting and insight. You’ll play a key role in ensuring supporters receive excellent care and stewardship, while taking ownership of CRM data quality, reporting and continuous improvement across our systems. 

Reporting to the Fundraising Lead, you’ll support the development of our CRM, maintain high standards of data quality, producing clear reporting and insight, and help improve how we use data across the organisation. You’ll play a key role in future CRM developments. 

As part of a small but growing team, you’ll work closely with colleagues across the organisation, so the ability to build strong relationships and collaborate effectively is essential.

We are passionate about combining professional excellence with spiritual passion. The first quality we look for in our staff is a commitment to the work we do, matched by integrity and a desire to live out our values. A deep commitment to the Christian faith is essential, alongside the ability to communicate the nuance of our faith-driven work sensitively, maturely and passionately.

This is a hybrid role across our Peterborough, Nottingham, Cambridge and Norwich offices, alongside home working. Wednesdays are a regular team day in Peterborough and are a key part of how we work together. We usually work in person around two days per week, with flexibility on the rest of the pattern. 

We are committed to staff wellbeing and offer a range of benefits including generous annual leave, retreat days, sabbatical leave, an employee assistance programme and a generous workplace pension.

Help us strengthen how we use data to serve our mission. 
Help us empower churches to end homelessness in the UK. 

Key responsibilities:

1. Main Purpose of the Job

• To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.

• To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.

• The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.

• Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.

• Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.

• Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.

• Working with the conference department to identify relevant topics for panel meetings and conference events.

• To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.

• To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.

• To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.

• To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.

• To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.

• To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.

• Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.

• Ensuring AvMA panel template letters and documents are updated

• From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.

• To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.

• To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.

• To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.

• To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.

• To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.

• Any other duties associated with the role.

2. Skills and Experience

Administration of the AvMA Panel

The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.

AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.

Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.

Assessment of new applications, interviews and dealing with correspondence

The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.

The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.

The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. 

Reaccreditations

Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.

AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. 

AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.

Other AvMA Panel assessments

In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.

Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member.  The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. 

There are about 5 applications for changes of firm rising to a maximum of 10 per annum. 

Interim Reviews

From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely. 

There are about 3 interim reviews per annum, currently not exceeding 6. 

3. Other

• To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.

• To undertake other duties commensurate with the post as may be required.

• Deputise for the Head of Events when necessary 

We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters.

EDS UK is the leading UK charity dedicated to supporting people living with Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD). We provide trusted information, community connection and advocacy, for better recognition, diagnosis and care. Our members and supporters are at the heart of everything we do.

This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.

At Community Integrated Care, we believe everyone deserves the opportunity to live the best life possible. Our Partnerships & Communities team delivers ambitious, multi‑partner programmes that tackle inequality, open doors, and create lasting change for disabled people and the communities we serve.

​We’re now looking for an experienced Project Manager (Partnerships & Communities) to lead the delivery of complex, high‑impact programmes across England and Scotland – working with partners, funders, colleagues and people with lived experience to turn strategy into action.

​If you thrive in complexity, care deeply about social impact, and love bringing people together to deliver meaningful outcomes, this could be the role for you.

​This is a full time permanent role with travel to our head office in Widnes at least once a week with regional and national travel as and when required so our ideal candidate will be based within an hours commute of Widnes.

​What is "The Deal" for you?

• Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments.
• Pension: contributory pension scheme
• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder 
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people! 
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

You’ll lead projects end‑to‑end – from early concept and funding through to mobilisation, delivery, evaluation and legacy – ensuring programmes are well governed, well delivered and genuinely impactful.

​In this varied and high-profile role, you will be:

• ​Managing a diverse portfolio of projects, campaigns and partnerships, delivered to agreed scope, budget, timelines and quality
• ​Working closely with external partners, funders and suppliers to coordinate delivery and maximise impact
• ​Applying consistent, high‑quality project management standards, documentation and governance throughout the project lifecycle
• ​Leading risk, safeguarding, health & safety and compliance management across community‑focused programmes
• ​Producing board, partner and audit‑ready reporting, giving clear visibility of progress, risks, outcomes and learning
• ​Leading impact reporting and evaluation – turning data and insight into evidence, learning and future opportunity
• ​Managing project budgets, resources and supplier relationships to ensure value for money and compliance
• ​Supporting and developing colleagues, building strong project discipline, capability and collaboration across the team
• ​Representing our work confidently in presentations, reviews, events and partner forums

This is a highly collaborative role, working closely with colleagues across Partnerships & Communities, Group Projects, Operations, Support Services and external organisations.

Our ideal candidate:

​You’ll be a confident and values‑driven project professional who combines strong delivery discipline with empathy, creativity and influence.

• ​Proven experience leading complex projects end‑to‑end in multi‑stakeholder environments
• ​A strong understanding of project governance, assurance, risk management and portfolio delivery
• ​Experience working with partners, community organisations or suppliers, building trusted, productive relationships
• ​Confidence managing budgets, financial planning and value‑for‑money decisions within projects
• ​Excellent communication skills – able to translate complex information into clear, engaging messages for varied audiences
• ​Experience using project management tools and digital reporting platforms (e.g. MS Project, Smartsheet, Jira, Visio or similar)
• ​A recognised project management qualification (PRINCE2 Practitioner or equivalent) or equivalent experience
• ​A genuine commitment to inclusion, co‑production and social impact, with an understanding of safeguarding and ethical delivery
• Above all, you’ll be motivated by purpose, comfortable with ambiguity, and excited by the opportunity to turn ideas into mobilised, high‑impact programmes.

​Why join Community Integrated Care?

• Be part of one of the UK’s leading social care charities, delivering nationally recognised, high‑profile programmes
• Work on ambitious partnerships and campaigns that genuinely change lives
• Enjoy flexible and hybrid working arrangements
• Access learning, development and progression opportunities in a supportive, values‑led culture
• Be trusted to lead, influence and shape work that has a lasting legacy 

Ready to make a difference?

​If you’re an experienced Project Manager who wants your work to mean something, we’d love to hear from you.

​Apply now and help us turn partnerships into progress, and ambition into impact.

​Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations. 

Job Description

Main duties and responsibilities

Manage the DUK project portfolio

• Become a subject matter expert in applied and translational research in DMD, allowing informed decision making and effective communication with key stakeholders
• Support identification of new project and collaborative opportunities, including the ongoing management and delivery of our applicant-led funding call
• Support the Director of Research and Development in project scientific review, working with the Scientific Advisory Board, Patient Advisory Board, Senior Leadership Team and DUK Board of Trustees
• Manage project development and initiation, including contracting, the development of detailed project plans, including go/no-go milestones, and budgets
• Manage and oversee project delivery, including monitoring of progress, according to agreed timelines and deliverables (including written updates and formal reports), and managing project finances, including reviewing and approval of invoices and monitoring project expenditure
• Support research budget forecasting in liaison with the finance team and the Director of Research and Development, and ensure compliance across the project portfolio
• Build and manage relationships with external partners and maintain regular communication through the project life cycle
• Support the Director of Research and Development to identify areas of strategic focus to inform the development of new research programmes
• Contribute to and support the development of DUK led research proposals for external funding and work with the income generation team to identify opportunities for research funding

Research governance and processes

• Maintain and improve, as relevant, internal processes for research management and governance
• Act as system owner for the research functions within DUK’s CRM (Salesforce), maintaining records and driving process improvements for grant workflows and monitoring
• Support the Director of Research and Development in research governance activities
• Support the Director of Research and Development to ensure compliance with the Association of Medical Research Charities (AMRC) requirements, such as - contributing to annual data collection and surveys; implementation of AMRC processes and reviews recommendations, as relevant; keep up to date with relevant news and opportunities for training, collaboration and networking

Support the Director of Research and Development on the following external engagement activities

• Development and implementation of outreach and engagement activities in the DMD patient and research community to inform areas for research focus and prioritisation
• Scoping and development of formal and informal strategic partnerships and relationships with key stakeholder organisations (e.g. membership societies, other charities, consortia etc)

Support delivery of DUK flagship strategic programmes

DUK has strategic programmes in clinical research access and capacity, care standards and care access, assistive technologies and patient data. Under the oversight of the Director of Research and Development and working closely with the relevant programme team:

• Coordinate key programme updates and discussions between the DUK team and the programme teams
• Working with DUK comms team, support the development of external comms and marketing
• Working with the Director of Research and Development and the programme teams, support development of new initiatives and external funding opportunities

Other key responsibilities

• Provide general research admin support (e.g. arrange research meetings, both internal and external, prepare agendas and take minutes)
• Work with DUK comms team to identify case studies and success stories and support the development of the research comms strategy
• Coordinate research comms and work with the Director of Research and Development and comms team to ensure all research content is accurate and appropriate
• Work with the income generation and comms teams to provide updates to our key co-funding partners
• Support the collection of portfolio data across all programmes for DUK KPIs and to support DUK impact report development
• Coordinate and deliver research led events and support the Director of Research and Development in the agenda and content development for the annual Duchenne UK New Horizons conference
• Travel across the UK to attend meetings with partners