Customer care manager jobs

Making The Leap seeks to appoint a dynamic Educational Partnerships Manager to play a pivotal role in securing, growing, and nurturing partnerships with schools across the UK. Reporting to the Head of Educational Partnerships, the successful candidate will drive engagement with schools, teachers, and senior leaders to expand the reach and impact of Making The Leap’s programmes. This role focuses on building strong, strategic relationships with education providers while maintaining links with community organisations, colleges, universities, and corporate partners to promote MTL’s services and mission.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.

Training Manager

Immigration Law Practitioners’ Association (ILPA)

Location: Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.

Salary: £33,000-£35,00

Hours: 35 hours/week

Contract: permanent

Closing date: 3 January 2026

ILPA is a charity and professional membership body working to improve immigration, asylum and nationality law. Our training programme is a core part of our work and one of our largest income streams. In 2024/25 we delivered 67 courses and conferences to more than 2,300 practitioners across the UK, supporting lawyers, caseworkers, advisers and organisations working with migrants.

We are recruiting a Training Manager to run this programme end to end. This is a hands-on role that requires strong organisation, confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA’s reputation for high-quality, practitioner-led training.

Key Responsibilities

Programme planning and development

• Build and manage the annual and quarterly training schedule

• Work with the Training Committee to identify priorities and emerging issues

• Balance advanced and introductory content across immigration, asylum and nationality law

• Plan and support hybrid conferences and ensure high-demand sessions are scheduled in good time

Tutor and content management

• Recruit, contract and manage ILPA’s panel of external tutors

• Provide clear briefings and support tutors in producing accurate, up-to-date materials

• Facilitate the Training Advisory Board and ensure actions are followed up

• Ensure training content remains high quality and aligned with ILPA’s values

Event delivery

• Set up all events on Eventbrite, including pricing, discounts, communications and refunds

• Host online sessions and support hybrid delivery when required

• Troubleshoot logistical and technical issues on the day

Income, reporting and evaluation

• Monitor bookings, attendance, cancellations and income

• Produce monthly performance reports for the Chief Executive and Finance and Office Manager

• Maintain high participant satisfaction and take action where improvements are needed

Marketing and engagement

• Draft course descriptions, learning outcomes and promotional copy

• Promote events through ILPA’s weekly all-member update and other communication channels

• Respond to participant queries and ensure a reliable customer experience

Systems and administration

• Maintain accurate records, contracts, schedules and evaluation data

• Process tutor invoices and ensure they match delivery

• Ensure compliance with GDPR and internal policies

Person Specification

Essential

• Experience managing training or professional development programmes

• Strong organisational skills and confidence managing a busy schedule

• Clear communication skills and ability to work with senior practitioners

• Good commercial judgement and experience generating income

• Strong digital skills including Eventbrite and online meeting platforms

• Ability to work independently in a small charity team

• Ability to handle competing deadlines and resolve issues efficiently

Desirable

• Knowledge of immigration, asylum or nationality law

• Experience in a charity, membership body or legal-sector environment

• Experience commissioning or managing external tutors or contributors

To apply, you must submit all three of the following:

1. ILPA Application Form
    
2. ILPA Equalities Monitoring Form
    
3. CV
    

If you need the forms in an alternative format or require adjustments, contact Anthony Essien.

Deadline: 3 January 2026

Interviews: Weeks commencing 13 and 20 January 2026

Role Details & Staff Benefits

Salary: £47,383 per annum

Duration: 6-month initial term until 30th June 2026, with possibility of extension

Hours: Full time

Location: Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional occasional travel required for staff days and other events.

NASP offer a range of core benefits for staff on payroll, including:

• 30 days paid annual leave per annum, plus Bank Holidays
• An additional day of paid leave per year on your birthday 
• Opportunities for Volunteering & CPD days each year 
• Opportunity to request flexible working arrangements, including compressed hours 
• Contribution to annual eye test, eyeglass purchase, and flu vaccination 

Purpose of This Role:

This role sits within NASP’s Communications Team. You will play a key role in developing and delivering NASP’s communications strategy, which aims to: 

1. Spread the word about social prescribing among health and voluntary sector professionals and equip them with the training and resources they need. 
2. Increase public awareness of social prescribing.
3. Support NASP’s wider work through high quality communications.

You will lead on NASP’s digital communications – including by managing the NASP website and social media, and the Music Can website and social media. You will also lead campaigns and events and ensure that the content NASP delivers is high quality.

This role reports to the Director of Communications and manages the Digital Communications Officer and the Communications Lead: Media and Events.

Person Specification:

Experience & Knowledge:

Essential

• Experience of managing websites - including expertise in analytics, user journeys and SEO - and digital communications
• Understanding of brand development and the importance of ensuring brand consistency 
• Experience of using CRMs and data effectively as part of an integrated communications offer 
• Knowledge of the Voluntary Community Faith and Social Enterprise (VCFSE) sector and/or social prescribing
• Desirable
• Excellent knowledge of the health sector and/or social prescribing within NHS primary care
• Understanding of the media landscape and working with the media
• Experience of using Microsoft Dynamics, Umbraco and/or Webflow 

Skills and attributes

Essential

• Ability to plan, coordinate and report on a wide range of communications aimed at different audiences  
• Ability to manage digital campaigns aimed at different audiences, including through the use of paid marketing 
• Ability to write and edit materials for different channels to achieve results (including web copy, e-comms, briefings, marketing materials, letters) 
• Ability to manage staff effectively, supporting their wellbeing and development  
• Ability to support teams and partners on communications strategies and to manage a wide range of relationships
• Ability to manage competing priorities and to proactively identify emerging opportunities
• Ability to understand complex information and find pragmatic solutions to challenges
• Ability to build good relationships and be diplomatic while ensuring projects are delivered to a high standard
• Affinity with NASP’s Values as defined in the NASP Strategic Plan

Responsibilities:

Strategy and brand

• Working with Director of Communications to develop and implement the NASP communications strategy 
• Commissioning and project managing films, graphics and other assets to support NASP strategic priorities and partners 
• Leading on analytics and reporting on KPIs 
• Developing communications resources and marketing packs for internal and external use 
• Ensuring all communications across programme teams are strategic and adhere to the NASP brand 
• Training and advising staff across NASP on communications (including writing for website, branding, marketing) 
• Identifying opportunities to form partnerships with other organisations, and working with partners on joint programmes and campaigns 

 Digital

• Managing and developing the NASP website, social media channels and newsletters, and leading their promotion (including maximising SEO and effective use of Google Ad Words and advertising) 
• Managing the Music Can website and social media channels
• Planning, editing and writing content for multiple channels (including website, newsletters, and resources for programmes and partners) 

Campaigns

• Coordinating Social Prescribing Day 2026, leading NASP’s communications with the aim of inspiring individuals and organisations in the UK and across the world to take part 

Events

• Leading on the promotion and delivery of NASP events, working with the Communications Lead: Media and Events 

Memberships and CRM

• Working with colleagues to develop NASP’s membership offers for health professionals and voluntary sector professionals, including by ensuring integration with the CRM and smooth user journeys
• Working with the Operations Team to develop the CRM and improve integration with the website 

Management

• Line-managing the Digital Communications Officer and Communications Lead: Media and Events 

Reporting To: Communications Director

The Royal British Legion is recruiting for an experienced Supporter Care Manager to lead their supporter care team. This a key role which is responsible for ensuring that every supporter that contacts the organisation receives a positive and memorable experience. TRBL is committed to making sure that all who make contact come away feeling that they’re making a difference.

Based in London this important role will oversee the day to day running of the supporter care function providing operational leadership and guidance to team members and ensuring that high standards are maintained and continuously improved.

Key responsibilities: 

• Manage the in-house supporter care function which includes enquiries, complaint handling, processing and thanking of donations and Gift Aid declarations 

• Support in the development of annual operating plans and budgets, working with key stakeholders to ensure Supporter Care meets the objectives of the Fundraising department 

• Provide day to day line management, including one to ones, tailored personal development plans, mentoring, coaching and shadowing, as appropriate 

• Continually drive efficiency, innovation and quality of processes and services delivered by the team

Experience and Skills 

• Previous experience of management or leadership of supporter care/customer service within the charity or non-profit sector 

• Strong leadership skills with the ability to implement high levels of supporter care and continuously improve standards 

• Experience of dealing with complex customer queries, requests and complaints 

• Experience and knowledge of working with CRM system

At our charity, we believe in the transformative power of holidays - especially for families facing some of life's toughest challenges.

Behind every joyful moment we create is a team of dedicated professionals ensuring our operations are financially and strategically aligned. As we grow, we're looking for an Operations Manager who shares our values and wants to make a meaningul impact through scaling up delivery, unlocking new partnerships, and showing the impact holidays have on well-being and resilience. 

As Operations Manager, you'll oversee the end to end experience for families, ensure compliance and quality, and use data and insights to drive continuous improvement. You'll also play a vital role in demonstrating the difference our work makes to families, funders and to us.

If you're pasionate about operational excellence, thrive in a fast paced environment, and want to make a tangible difference for families across the UK, we'd love to hear from you. This is a hands-on management role with real scope to shape how we deliver and grow.

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Battersea is currently undergoing a significant transformation programme (known as Launchpad) to deliver real change in the way we work with, utilise, and learn from data. Our new approach will enable smoother animal, customer and supporter journeys and will help us embed a truly data and insight-driven approach to decision-making at Battersea. The first phase of the programme, to implement Salesforce Lightning for the Animal Operations and Clinic side of our business, went live in Summer 2025.

This role, working with CRM support colleagues, will be responsible for the ongoing support and maintenance needs for the new Salesforce Lightning CRM and other related applications as they are launched. They will work closely with system users to efficiently resolve tickets received to the helpdesk and proactively investigate and troubleshoot issues to provide root cause.

This is an exciting opportunity for someone looking to help contribute to the future of data at Battersea, open to working in a dynamic and fast-paced environment, with a desire to contribute to first class CRM support.

Overall objectives:

• Provide efficient and effective support to Battersea’s CRM system users.
• Support the work of the wider Data Applications team and contribute to the design and delivery of effective system processes.
• Undertake various system housekeeping activities to ensure that the systems and data remain robust and accurate.
• Continuously look for areas of potential improvement to systems and processes and make recommendations where appropriate.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 9th December 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview Date(s): To be confirmed

For full details on the role, please download the recruitment pack.

Byres Road, Glasgow

Closing date: 14 December 2025

Ref 7227

Save the Children UK has an exciting opportunity for a collaborative and influential leader with strong retail and people-management experience to join us as our Store Manager on Byres Road, Glasgow, where you will lead a vibrant, high-performing volunteer team to create an inspiring community retail space that maximises income and champions our brand.

About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role
As Store Manager, you will lead the day-to-day running of our Byres Road shop – one of our busiest locations with a large, diverse volunteer base and a vibrant student customer demographic. You will build and develop a motivated volunteer team, champion retail excellence, and deliver a shop offer that reflects both Save the Children's brand and the local community.

You'll be responsible for creating an inclusive, welcoming environment, managing a fast-paced operation across a large shop floor and basement sorting area, and driving commercial performance through excellent merchandising, strong local engagement, and a focus on income growth. This is a fantastic opportunity for someone who thrives on people leadership, enjoys shaping a space from the ground up, and is excited by the challenge of leading a busy, dynamic charity retail environment.

In this role, you will: 

• Build, inspire and support a large team of volunteers (currently 40+), ensuring they feel valued, motivated and empowered to deliver excellent service.
• Lead ongoing volunteer recruitment in a location with high application volumes, ensuring the right skills and roles are in place to support the shop's ambitions.
• Deliver retail excellence through effective operational management, including stock flow, merchandising, use of guidance/tools, and maintaining our shop proposition.
• Drive commercial performance by understanding key financial indicators, maximising every area of the business, and ensuring the product mix (vintage, new goods, plants and core categories) meets local demand.
• Engage proactively with the Byres Road community and act as a Save the Children ambassador, ensuring our shop stands out amid strong local charity retail competition.
• Maintain high standards of safeguarding, compliance and risk management, ensuring all policies and procedures are followed.

About you
To be successful, it is important that you have:

• Proven leadership experience within a retail or volunteer-led environment, with the ability to build trusted, positive relationships.
• Strong organisational skills with the ability to manage a busy shop and a constant flow of new volunteers.
• Confident IT capability, including MS Office, email, Teams and management systems.
• Excellent customer service skills and the ability to create a welcoming, inclusive environment for volunteers and customers alike.
• A self-motivated, flexible and resilient approach, able to work at pace and adapt to change.
• A commitment to Save the Children's vision, mission, and values.

What we offer you
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

To learn more about the position, please review the Job Description in the attached Documents.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

This role will be based on-site in the Byres Road shop. We're looking for someone able to work 5 days (35 hours) per week to include some weekend working.

What we offer you:

Our benefits package is extensive and generous, including:

• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.
• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
• Pension & Life Assurance – Secure your future with excellent contributions.
• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
• Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan

Commitment to Diversity & Inclusion: 
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

�� Help give animals in Sussex a good life — and shape the future of one of the most-loved local charities ��

Raystede is one of Sussex’s most loved animal charities, caring for over 400 animals every day. We're investing in our future — and fundraising is at the heart of that journey.

We’re looking for an experienced Individual and Community Giving Manager to lead and grow our public fundraising programme across Regular Giving, Community Fundraising, Events, Appeals, Legacies, Lottery, Sponsorship and Digital.

You’ll manage a talented team, develop supporter journeys, embed data-led decision making and drive income growth to help secure Raystede’s long-term future.

We’re looking for someone with:

· A strong track record in public fundraising

· Experience managing multiple fundraising streams

· Leadership and team development skills

· Excellent storytelling, relationship-building and data literacy

· A passion for ethical fundraising and animal welfare

Some evening/weekend work required (TOIL provided). Full driving licence is essential.

We are seeking an experienced individual to join our Fundraising team on a temporary 2 year fixed term contract basis.

You will lead and grow our high-value fundraising; overseeing major donor development, mid-value giving, trusts and foundations, corporate and commercial fundraising partnerships.

You will build our approach to engaging high-net-worth donors, business leaders and philanthropic supporters, working with the team to develop tailored engagement plans that deliver significant income and ensuring supportive systems and processes are in place.

The role will also work in close partnership with the Head of Capital Appeal to contribute suitable prospects for the appeal and ensure a joined-up approach across all high-value activity.

At St Elizabeth Hospice, we believe that every moment matters. We’re a local, independent charity, dedicated to improving the lives of people in Ipswich, East Suffolk, Great Yarmouth and Waveney who are facing progressive or life-limiting illness.

Since 1989, we’ve been at the heart of our community, providing compassionate care, easing pain, and helping people and their families find comfort, dignity, and meaning through some of life’s most challenging moments. Last year alone, we supported over 4,000 patients and their loved ones.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

For an informal discussion about the role, please contact Ellie Main, Associate Director of Fundraising and Supporter Engagement 

We kindly request no contact from recruitment agencies please.

The hospice offers a generous benefit package, including:

· 27 days annual leave entitlement

· Pension scheme

· Life Cover

· Cycle to Work Scheme

· Car Leasing Scheme

· Health Service Discounts

· Occupational Sick Pay

· Blue Light Card

· Employee Assistance Programme

For more details about this role please read the job description and person specification.

Only applicants selected for interview will be contacted, and invitation to interview will be sent by email.  If applying, please keep a check on your emails including your spam/junk folders.

Are you friendly, organised, and passionate about helping others? Do you want to be part of a team that makes a real difference in the lives of older people every day? Join Age UK Lambeth as our Office Administrator and Customer Advisor and help keep our busy, welcoming office running smoothly while supporting the people who need us most.

This is a varied, rewarding role at the centre of our operations. You’ll be the first point of contact for visitors, clients, and volunteers, offering a warm welcome, providing information, and helping connect people to the right services. From managing our front desk and coordinating appointments for our Foot Care Service, to supporting our internal teams with day-to-day office administration, your work will help everything run efficiently behind the scenes.

You’ll handle a range of responsibilities including managing emails and phone calls, processing payments, maintaining office supplies and equipment, supporting staff and volunteers, and liaising with external organisations to ensure smooth service delivery. You’ll also play a key part in helping clients access the right support, signposting them to services and creating referrals where needed.

At Age UK Lambeth, kindness, respect, and compassion are at the heart of everything we do. We support older people in Lambeth to live enriched, productive, and purposeful lives, and this role is essential to helping us do that.

If you’re someone who enjoys helping others, staying organised, and working as part of a friendly and dedicated team, we’d love to hear from you.

This is an exciting opportunity to play a central role in delivering a full calendar of educational events for a thriving community of Intensive Care professionals. Working at the heart of the Society, you’ll collaborate with passionate clinicians, educators, and partners to bring high-quality learning experiences to practice, from virtual Study Days and webinars to our flagship State of the Art Congress, which attracts over 1,500 delegates each year. If you’re a highly organised project manager who takes pride in creating impactful events that advance professional practice, this role is for you!

The Intensive Care Society (ICS) is the heart of the UK’s intensive care community, bringing together doctors, nurses, psychologists, pharmacists, and allied health professionals who dedicate themselves to saving and transforming lives. Our mission is to foster groundbreaking research, elevate care standards, and deliver the best outcomes for patients and their families.

To apply: please send your CV and a supporting statement (maximum 500 words) outlining how you meet the essential criteria listed in the person specification.

• Closing date: applications must be received by 9am on Monday 8 December.
• Interviews: scheduled to take place on Friday 12 December.
• Applicants must have the right to work in the UK.
• Hybrid working with a minimum of two days in the office in London.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Greater Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.

More information about who we are can be found on our Smart Works website.

About This Role

We are looking for an exceptional Outreach Manager to lead our outreach and develop excellent referral partner relationships across London. Our Outreach Manager will play a vital role in ensuring that as many women as possible know about and can access our service. 

This is an exciting opportunity for an organised, passionate, strategic, and relationship-driven individual to grow our reach and impact within London (and beyond). 

The role would be based across all of London and our three London centres (Islington, Ladbroke Grove and Croydon). You will be expected to travel to and attend outreach events, as well as meeting referral partner organisations. There will also be occasional evening and weekend work, for which time off in lieu is given. 

How to Apply

Please submit a CV and a cover letter which answers the following questions by 5pm on Sunday 7th December. Your application should be addressed to Fiona Hollow (Head of London Service Delivery).

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of building relationships with partner organisations to promote referrals to a particular organisation or service? (Max 350 words)
• Why do you think you are well suited to the role of Outreach Manager? (Max 350 words)

1st round interviews will take place on Wednesday 10th December and will be virtual. If you are unable to attend a virtual interview for any reason, please let us know to discuss another arrangement.

2nd round interviews will take place on Monday 15th December and will be in person. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Ethex and Energise Africa are looking for two Operations Associates responsible for ensuring the smooth day-to-day operation of our award‑winning platforms.

These roles place you at the heart of our organisations and at the cutting edge of making positive investing mainstream. As we continue to scale, we are seeking two ambitious, driven and motivated team members to support our Operations, Investment, and wider business functions 

About Ethex and Energise Africa 

We enable individuals to invest in impactful businesses they believe in – whether it’s fighting climate change, reducing poverty or building resilient communities. Since 2013 Ethex and Energise Africa have raised over £175 million of investment for over 120 impactful organisations from more than 27,000 positive investors. 

These are exciting times at Ethex - a not-for-profit company, backed by six of the UK’s top social investment institutions, that has become Britain’s leading direct impact investment platform. We recently took full ownership of our sister platform, Energise Africa and anticipate continued strong growth, both in our community of investors and the number of investment opportunities that we are able to offer. 

Job Overview 

Reporting to the Operations Manager, these roles focus on operational support for Ethex and Energise Africa, while providing a wide remit of assistance across Investment , Sales, and Operations.

The Operations Associate ensures high‑quality investment administration, supports internal processes, enhances customer service and contributes to organisational efficiency. 

Roles & Responsibilities: 

Customer Care & Investor Support  

• Provide high quality customer care to investors, ensuring timely, clear and supportive responses to enquiries. 

• Handle sensitive customer situations professionally, including complex queries and escalations. 

• Support new investor onboarding by guiding investors through account setup, verification steps and platform navigation. 

• Contribute to achieving team new investor targets by monitoring progress, identifying blockers and suggesting improvements. 

• Deliver an excellent customer experience that encourages investor retention and satisfaction. 

• Ensure all probate processes are completed accurately, in line with regulatory and internal compliance requirements. 

Investee Liaison and Offer Administration 

We work with organisations to shape the content of the offers brought to the platform for investment.  

• Manage end-to-end offer processes including creation, review, tracking, and post‑close investor updates.

• Assisting with operational due diligence on potential offers (KYC, legal entity checks, offer document review). 

• Liaise with investees across both Ethex and Energise Africa to ensure smooth and efficient onboarding to the platforms. Ensure investees understand operational processes, timelines, and compliance needs. 

• Coordinate onboarding tasks such as document collection, platform setup, and communication of requirements. 

Process Improvement & Documentation 

• Proactively identify opportunities to streamline workflows through automation and standardisation. 

• Support documentation and creation of Standard Operating Procedures (SOPs), user guides and training materials. 

Key Skills & Experience: 

• Experience in financial services, customer service, business operations, or a similar administrative/operational role. 

• Strong organisational skills with the ability to manage multiple tasks and priorities. 

• Excellent communication skills, with a collaborative, can‑do attitude. 

• Ability to build relationships, influence stakeholders and navigate challenges effectively. 

• Strong MS Office skills, especially Excel. 

• A passion for operational excellence and high‑quality customer service. 

• Interest in sustainable development or impact investing is desirable. 

• Experience in fast-moving or mission‑driven organisations is a plus. 

Values 

• Commitment to positive impact and supporting communities and social enterprises. 

• Dedication to excellent customer service and treating all investors fairly. 

• A friendly, dynamic, professional team mindset. 

• Belief in a fairer future for all and inclusive working. 

We welcome applicants from diverse backgrounds and encourage you to share your interests and areas of passion. Please include salary expectations and whether you are applying full‑ or part‑time. Interviews will be conducted on a rolling basis.