Customer care manager jobs

We’re looking for an additional Programmes Manager to join #TeamGMYN.  This role will provide support in overseeing the delivery of our programmes and services. This is your chance to bring your own skills and knowledge to ensure our delivery is of the highest quality.

Hours: 28 - 35 hours per week

(Flexible working arrangements such as flexible hours, an element of working from home, compressed hours can be discussed)

Salary: NJC scales 24-28 (£29,174 - £32,798)

Reporting to:  Head of Delivery

Deadline: Monday 29th August

Base and delivery: Manchester (main office base)

The role:

Due to expansion of our programmes and delivery, we are looking to recruit an experienced Programmes Manager. The Programmes Manager will work closely with the current Programmes Manager and Head of Delivery to ensure that all our activities for young people are delivered to the highest standard and that the impact of delivery is appropriately measured. The Programmes Manager will visit delivery in order to quality check programmes and will ensure that impact measurement procedures are being followed.

The Programmes Manager will also have line management responsibility of designated delivery staff, ensuring they receive the appropriate support and personal development opportunities.

• Reviewing programmes quality and performance, resolving any issues and initiating appropriate corrective action if needed.

• Ensuring GMYN activities are delivered to a high standard, including visiting activities to assess the quality of provision.

• Ensuring that programmes are delivered in a safe way and that safeguarding measure are adhered too.

• Ensure GMYN programmes are inclusive and accessible as possible.

• Line management of a number of delivery staff, including HR related tasks including their professional development.

• Overseeing impact measurement and data collection for GMYN’s Salesforce system in line with the charity’s Theory of Change.

• Building relationships with current and potential partners/stakeholders.

• Being one of the first points of contact for staff, dealing with general enquiries and issues and escalating to SMT if needed.

• Report on project/service performance to SMT and the Trustees.

• Ensure that staff are adhering to policies and procedures. 

Who are we looking to recuit?

You don't have to have worked in the voluntary youth sector previously. What is important is that you have an understanding of the needs of young people and can provide effective management for youth work staff. We are looking for someone with genuine passion for managing services and support programmes.

We want to hire an enthusiastic person who can maintain positive working relationships with young people, delivery partners and all stakeholders.

Teamwork and team culture are especially important to us.  We are looking for applicants who can support and motivate a team of delivery staff, ensuring their personal development and commitment to high quality programme delivery. 

How to apply

All information is in the attached Job Pack which you can access via the links below.

Your invitation to interview will be based on how you demonstrate that you meet the points on the person specification. We will consider skills and experiences from various roles if you can demonstrate how they can be transferable to this role.

To apply, please click on the "Quick Apply" button below, where you can download application documents and upload these along with your CV. 

Closing date: 

Monday 29th August

Interviews will take place on Thursday 8th September

You will be the first point of contact for all Customer Relationship Management (CRM) system queries. You will be responsible for accurate and up to date customer information ensuring the CRM can be relied upon as the single source of truth and to work with other teams across the hospice to support the creation of a 360° view of our customers.

You will be responsible for data input process design, [PB1] training end users to utilise the CRM appropriately and accurately, to keep it up to date with relevant information and for creating and maintaining a process documentation library including end user process guides.

This post works on a standard working pattern 37.5 hours a week.

St Helena may elect to bring forward the closing date for this vacancy in the event we receive the desired volume of applications. You are therefore encouraged you to submit your application early if you wish to express an interest in this opportunity.

As Membership Manager you will be experienced in coordinating membership support functions, with great interpersonal skills, the ability to multitask, manage conflicting deadlines and have excellent attention to detail.

We are looking for an ambitious Membership Manager to join our small team, to manage both the day-to-day activities and development of our membership systems, working closely with colleagues across the Society. You will work with intensive care professionals and external providers to ensure the Society meets the needs of its members and beneficiaries.

The role will provide an opportunity to develop a range of skills working both at strategic level advising senior management and Trustee Board on the CRM and analyse data to identify trends and support decision making. It will also require the right person to be flexible enough working in a small team to take on transactional responsibilities such as data entry and processing requirements for CRM database and systems, as well as responsibilities for reporting and systems development. The role requires excellent communication and interpersonal skills, plus an understanding of standard and new technologies.

Who we are

For over 50 years the Intensive Care Society has been the proud home for intensive care. Not only are we the leading intensive care charity in the UK, but we also provide direct support to the intensive care community, sharing the tools they need to care for the sickest of patients in hospital. Our work covers multiple areas but has a focus on ground breaking research, standards and professional guidance, education, fundraising, influencing policy, and working directly with healthcare professionals to develop and advance intensive care. Our job is to care for those who dedicate themselves to caring for us when we need it the most.

Our values of Freedom of Expression, Collaboration and Accept and Respect are woven into everything we do, including how we interact with each other at all levels. The successful individual will be joining a friendly and diverse team who get stuck in and do their part to continue supporting intensive care

Supported Employment Contract Manager

Location: London

£28742 - £33,815 per annum,

Permanent

39 hours

Unity Works – Creating Opportunities, Showcasing Talent

At Unity Works we work with, for and alongside colleagues with lived experience to create employment and training opportunities and showcase the talents of people with a learning disability to employers.

Our aspiration is to be a leader, catalyst and trusted partner in making a more inclusive world for people with a learning disability.

About The Role

We are seeking a dynamic and motivated individual to be responsible for the efficient implementation and monitoring of our Employment & Learning contracts across London with a focus on quality to ensure people with a learning disability and autism secure and sustain employment. You’ll be supervising your own team of Employment Advisors and Job Coaches.

You’ll work to raise the profile of Unity Works and it’s specialist service offer as well as increase awareness of the benefits of employing someone with a learning disability through; multi-agency working, liaison with commissioners /partners and attendance at network events. Your main focus will be to help Unity Works achieve its ultimate goal to support more people into employment.

About You

We’re looking for candidates with a commitment to improving the lives of adults with a learning disability as this is essential for the role, as well as a flexible, innovative and person-centred approach. The ideal candidate will have an understanding of the needs of people with learning disabilities in relation to securing and keeping employment.

To succeed in this role you will have the energy to engage with employers and partners including DWP to build productive working relationships and empower people to reach their potential. We offer a range of attractive staff benefits, including generous holiday allowance, childcare vouchers and great development opportunities.

Unity Works is an equal opportunities employer. We welcome and support applicants with disabilities.

Head Office, Hammersmith, London W6 7NL and homeworking

Do you have a passion for meeting and exceeding customer, client or user needs and expectations? Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Turn2us is looking for a Customer Experience manager to lead on developing customer journeys around welfare benefits, income maximisation, referrals to other services, and more, for 8 million users. Working in collaboration with experts in Welfare Benefits, Income Maximisation and our Contact Centre, you will build a deep understanding of our customers’ experiences, the journeys they need to take to meet their needs and goals, and how Turn2us and our partners can form a supportive part of those journeys.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re an experienced CX leader who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support, and who genuinely wants to have an outsized impact, we really want to meet you!

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

If you join us at Turn2us, you will start on 25 days annual leave per annum (prorated for part time workers). Each year in the month you joined, you will receive additional years leave up to a maximum of 30 days. On top of this you will receive bank holidays. The charity also offers 2 volunteering days per year to allow staff to gain experiences and skills outside of work for example at a food bank or becoming a trustee at another charity.

We offer flexible working patterns, both in terms of hours and remote working.

Closing: 11:59pm, 24th Aug 2022

This is a new role in the Hospice, brought in to ensure we are continuing to build and grow on the work we already do, putting our supporters at the heart of everything we do in the fundraising team.

You will be our supporters champion, constantly asking and reviewing what we do and how we work from the supporter's point of view, and ensuring that however someone chooses to give, they are given a consistent and high-level experience, and are communicated with in future in a way that inspires them to give in a multitude of ways.

You will be managing the supporter care team (6 direct line reports) who’s roles are divided between data entry and efficient processing and direct supporter contact and you will be responsible for the line management and development of your team.

We’re looking for someone who has a unique blend of skills, being able to review processes and ways of working to find more efficient ways of doing things, coupled with being person-centric and able to provide very high levels of supporter care and communication.

Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be undertaken as part of our pre-employment screening for the successful candidate.

We have another fantastic opportunity here at Age UK to join our National Advice Line as a Customer Adviser.

In the height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. Handling over 200,000 calls in 2021, the demand for this much needed service continues to grow. The team also handle thousands of emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. The team work from the office at least one day a week, although this can be more if you prefer.

Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays.

You will have:

* Previous Customer Service experience
* Good understanding of Word / Excel / Outlook
* Previous experience of using CRM systems to process customer data
* Accurate data entry skills
* Excellent listening, oral and written communication skills
* Numeracy skills
* A confident, professional, outgoing telephone manner
* A flexible attitude to hours of work
* An ability to work as part of a team

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Customer Care Agents - 3 positions

Salary: £21,000 pro rata plus a good range of benefits

1 x Permanent – Part Time 28 Hours Per Week

1 x 6 Month Fixed Term Contract – 22.5 Hours Per Week

1 x 6 Month Fixed Term Contract – 20 Hours Per Week

Flexibility between home-based or office-based at World Vision UK headquarters in Milton Keynes/London Hub

World Vision is a charity operating in almost 100 countries. Our focus is on helping children, in the most difficult places, overcome poverty and experience fullness of life. Over the last five years we have helped to positively impact the lives of over 200 million vulnerable children through our community-led and child-focused approach. We are focusing relentlessly on eradicating poverty in all its forms - in line with the goals of the Sustainable Development Agenda. The Covid-19 pandemic has further exposed the global inequalities that children and their families face. 

We are looking for 3 proactive and enthusiastic individuals to join our exceptional Supporter Care team. This role delivers high quality supporter care to World Vision supporters, and especially child sponsors. You will have the opportunity to use your excellent communication skills and proactivity to handle all interactions with supporters, including sensitive calls and responding to supporter complaints, using all channels including telephone, email, and post using the highest standards of customer service.

Key Responsibilities

• Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding­­
• Effectively resolve complaints from supporters within agreed deadlines, in a way that maintains their support of World Vision.
• Carry out outbound calls to supporters to encourage them to maintain and increase their support. Ensuring retention KPI’s are achieved, and cancellations are minimised.
• Manage changes within child sponsorships, sensitively and appropriately to ensure sponsors continue their support

Our team - The team are welcoming and supportive and always willing to help. The role will require a mix of working from home and the office.

As an active Christian (Permitted under Schedule 9, Part 1 of The Equality Act 2010) this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please upload your CV of full employment history explaining any gaps of employment, and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing date for applications: 10th August 2022- Please note, we reserve the right to interview and appoint before the advertised closing date

**Please note that you MUST be holding the Right to work in the UK documentation as unfortunately this role is not sponsored**

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices. As a child-focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice.

World Vision UK is a registered organisation operating the MDS Scheme and we shall check with your previous employers about your behaviour and conduct. We will be requesting they complete a form known as a Statement of Conduct.

No agencies please

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Customer & Business Support Assistant to join us on a full-time, fixed term contract.

The Benefits

• Salary of £22,090 - £26,000 per annum, depending on experience
• 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme
• Healthcare plan

This is a fantastic opportunity for a customer service professional seeking to further their career to work in some of the most beautiful green spaces London has to offer.

You will have the chance to ensure an outstanding experience for visitors to the parks, which are enjoyed by millions of Londoners and tourists every year.

What’s more, you’ll find a supportive work environment defined by our values of being inclusive, open, respectful, responsible and excellent. You’ll have access to a plethora of learning and development opportunities and a great range of benefits.

The Role

As a Customer & Business Support Assistant, you will support the delivery of services across each of the Royal Parks, undertaking a range of administrative duties and providing frontline customer service. 

Assisting the Park Office teams, you’ll respond to calls and emails, ensure office equipment and supplies are stocked, handle outgoing and incoming post and support site visitors.

On behalf of Park Management, you’ll process applications for commercial licences and permits and input and receipt purchase orders.

Additionally, you will:

• Facilitate meetings and room bookings
• Manage keys within The Parks, ensuring they are labelled and securely stored
• Receive and record items of lost property

About You

To be considered as a Customer & Business Support Assistant, you will need:

• Experience of working in a customer-facing environment and/or customer service
• The ability to provide a high-quality service by always acting and reporting promptly
• The ability to remain calm and polite under pressure
• The ability to work collaboratively in a team
• Good literacy, numeracy, and accuracy in undertaking administrative tasks
• Significant experience of office IT applications including MS Teams, Outlook, Word & Excel
• At a minimum, GCSEs in Maths and English Language at Grade C or above (or equivalent)

Experience of using financial systems would be beneficial to your application, as would experience of working in an office environment. Experience of recording meeting minutes would also be advantageous.

Other organisations may call this role Customer Service Advisor, Receptionist, Front of House Manager, Administrator, Customer Service Administrator, Customer Service Co-ordinator, Customer Care Advisor, Customer Service Executive, Customer Representative, Call Centre Operative, Contact Centre Operative, or Visitor Assistant.

The Royal Parks is an equal opportunity employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready for this fantastic opportunity as a Customer & Business Support Assistant, please apply via the button shown.

£23,502 per annum
Permanent, full-time (37.5 hours per week)
Based at our London Bridge office and remote working

What the job involves

This is a fantastic opportunity to join a dedicated and established Customer Experience Team (supporter care) function at one of the most dynamic and fastest growing charities in the UK.

Working alongside the Customer Experience Executives, you’ll be monitoring and responding to customer post, emails, social media and phone calls. You’ll be passionate about delivering an excellent customer experience across every touch point; providing administrative support to internal team members and supporter care to our customers.

This is a key role in our Customer Engagement, Reinforce strategy. By providing the very best experience, you’ll help our customers keep coming back for more. You’ll build long term loyalty by thanking our customers for their involvement and introducing them to a range of products and services, based on their individual needs.

What we want from you

We’re looking for a Customer Experience Assistant who is people orientated, self-motivated and hands on, who is passionate about learning all the skills needed to improve the experience we give our customers. You’ll be enthusiastic and want to help all our customers come back for more. You’ll be a team player, eager to learn and share your experiences of delivering excellent customer experience with your teammates. You’ll have great attention to detail and be confident in recording sensitive customer data on our Customer Relationship Management tool accurately, and in line with GDPR.

By being a proactive communicator, you’ll be committed to strengthening relationships with our customers though excellent inbound and outbound interactions over all channels. You’ll develop a good understanding of our work and what we are doing to stop prostate cancer now, so you can talk knowledgeably with customers and exceed expectations by appreciating that every interaction matters internally and externally.

You’ll be excellent at prioritising your workload and enjoy being flexible and enthusiastic in supporting your team. You’ll build long term loyalty by thanking our customers for their involvement and introducing a range of products and services, based on their individual needs.

You are committed to creating a world where lives are not limited by prostate cancer.

Why work for us?

We’re here to stop prostate cancer killing men and damaging bodies and lives. We unite the brightest minds in science and healthcare and the most passionate and caring people to help men live long and live well. As the number of men diagnosed with prostate cancer continues to rise, we continue to make advances in research to focus on radical improvements in diagnosis, treatment and support so that we can build a future where lives are not limited by prostate cancer.

Work with us and you’ll see your efforts pay off as we fight for a better future for men.

What we offer

Join our team and you’ll be working at an award-winning charity that will support you to develop your skills and expertise. We’re particularly proud of our agile working arrangements which allow (as appropriate to the role) for flexibility around where and when we carry out our work to ensure we can achieve the best results for the charity, at the same time as balancing our working lives with life’s other commitments!

We also offer a competitive benefits package including generous leave entitlements, season ticket loans, a cycle to work scheme, an enhanced contributory pension scheme, life insurance and group income protection as well as a Health Cash Plan and free advice and support on pretty much anything via our Employee Assistance Programme.

Our commitment

Our teams, supporters, partners, and those living with prostate cancer, come from all walks of life. We draw upon the difference in who we are, what we’ve experienced and how we think to build a future where lives are not limited by prostate cancer. Not only is it the right thing to do, it makes our charity stronger and helps us reach more people. If you share our ambition, we would love to hear from you.

Next steps

For more information please download our job profile document (job description) to refer to in your application and to apply, go to our website, via the link.

The closing date is 14th August 2022, but please note we will be shortlisting and interviewing candidates as applications come in, so please apply as soon as you can, as we may close the vacancy early. Applications must be submitted by 23:45 UK time on the closing date.

Interviews: By arrangement. Currently scheduled for w/c 22nd August 2022.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

We have another fantastic opportunity here at Age UK to join our National Advice Line as a Customer Adviser.

In the height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. Handling over 200,000 calls in 2021, the demand for this much needed service continues to grow. The team also handle thousands of emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. The team work from the office at least one day a week, although this can be more if you prefer.

Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays.

You will have:

* Previous Customer Service experience
* Good understanding of Word / Excel / Outlook
* Previous experience of using CRM systems to process customer data
* Accurate data entry skills
* Excellent listening, oral and written communication skills
* Numeracy skills
* A confident, professional, outgoing telephone manner
* A flexible attitude to hours of work
* An ability to work as part of a team

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Prospectus is delighted to be working with Charites Aid Foundation (CAF) to recruit a Customer Service Administrator who will deliver efficient and effective customer service to existing and prospective customers and to actively promote CAF's products and services, to recognise sales opportunities and increase new business through sustaining and upgrading the existing customer base.

Please note their International Head office is in Kings Hill, Kent where you will be based full time for training and after 20 weeks you will be based part of your time in the office and part of your time working from home. There are also 2 positions available, a 1 year fixed term contract and a permanent position.

The main responsibilities of this role include corresponding with customers via telephone and in writing, speaking to new and existing customers in a supportive manner, processing donation requests, setting up new accounts and direct debits, answering enquiries and ultimately providing excellent customer service to existing and new customers.

To be successful as a Customer Service Administrator you will have some previous customer service experience (perhaps you have worked in a customer contact centre before or a customer facing role and are looking for a new opportunity or you have finished education and are looking for your first role). You will have excellent verbal and written skills, great attention to detail and be comfortable working in a fast paced environment.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV, covers letters are not required. Should your experience be suitable, we will send you the full job description and arrange for a call to discuss the role further.

12 month Fixed Term Position

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as ‘everyday’ health emergencies, training, supporting communities, and improving young people’s lives.

The Web and Support Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via email (cases), web chat, social media and phone, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You:

• Experience of working in a customer service environment
• Experience of database management
• Excellent interpersonal skills with ability to communicate effectively at all levels
• Ability to use IT office applications at intermediate level
• Effective negotiation skills

About The Role:

• Deal with incoming e-mails (cases) to the shared queues for bookings and general enquiries in a professional manner meeting the service level agreement and individual targets.
• Effectively handle enquiries received via web chat and social media to agreed service levels and individual targets.
• Provide telephone answering service for incoming callers in a professional manner and to process their bookings/requests efficiently to agreed service levels and individual targets.
• Ensure that all bookings are accurately recorded on the relevant databases paying attention to the specific invoicing requirements of each account and have a detailed knowledge and understanding of the hierarchies in the databases.
• Escalate opportunities and issues where appropriate to National Account Executives, Telephone Account Executives or CSA who manage the accounts and support the achievement of revenue targets.

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).

The Web and Support Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via email (cases), web chat, social media and phone, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Please apply at the earliest opportunity as applications are reviewed and shortlisted on a rolling basis and we reserve the right to interview, appoint and close adverts early due to the volume of applications we receive.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.

Are you passionate about the environment, sustainable transport and supporting local communities? Do you want to act on that passion and make a vital and positive contribution to Moray communities and the environment?

If so, come and join our team!

An exciting opportunity has arisen to join Moray Carshare (MCS) in the role of Operations Manager. You will be responsible for the overall effective running of the operations of MCS in alignment with our strategy, vision, purpose and ethos.

Bringing energy, drive(!) and a positive mind-set and approach to the post and organisation, you will be reliable, possess customer service skills and ideally, supervisory experience, while being comfortable in dealing with cars and e-bikes. In addition, you will both support and lead change as MCS develops its operational systems and strives for improvement across all spectrums of our service.

In exchange for your dedication, commitment and hard work, we offer a comfortable and stimulating working environment (Findhorn Social Enterprise Hive), 28 days annual leave (inclusive of public holidays), a competitive salary and the opportunity to be part of a charity that is embarking on an exciting new chapter as we lay the foundations for the development and expansion of our service.

We welcome applications from under-represented minority groups.