Customer experience manager jobs

This is a new post and an exciting time to join The BRIT School team, following the rapid growth in our engagement with – and income from - Major Donors, through a programme that includes fundraising events at world-renown venues including Ronnie Scott’s.

Joining us now as Philanthropy Officer, you will be at the start of our efforts to build on this momentum, helping the School to realise ambitions as we launch our new Five Year Strategy.

We are looking for someone who has a passion for the ethos and ambition of The BRIT School. As a member of a focused and growing team, you’ll have the autonomy, responsibility and

freedom to bring your own creativity, drive and skills to the role, and to make an impact… not only on our fundraising ambitions, but on the lives of the young artists we support.

We would welcome candidates who are looking to move into major donor fundraising from other fundraising backgrounds, or relevant sales environments; we're also open to people at the start of their fundraising career. 

We are supportive of - and happy to consider - flexible working arrangements, including hybrid/home working.

The BRIT School is committed to Equality, Diversity and Inclusion, which is the bedrock of our ethos and values. 

We look forward to receiving your application, and we hope to meet you soon.

Location: Godalming, Surrey, UK (Flexible hybrid working from HQ)
Job Type: Permanent, full-time (37 hours/week) or part-time (minimum 0.6 FTE / 22 hours/week)
Salary: Up to £30,000 per annum FTE (dependant on skills and experience)
Department: Global Fundraising, Legacy Administration
 
Closing date: 15th August 2025
 
About Us:
 
Compassion in World Farming International is a leading global organisation dedicated to ending factory farming worldwide. We were founded in 1967 by Peter Roberts, a British farmer alarmed by the rise of factory farming. Over the past 50 years, we have made major strides in abolishing inhumane practices such as barren battery cages, veal crates, and sow gestation crates in the UK and Europe.
 
Our approach involves campaigning, advocacy, and engagement with policymakers at national, intergovernmental, and corporate levels, building a movement of individuals concerned about animal welfare and the health and sustainability of our food. We are driven by a passion for animal welfare and food system change, believing in a future where animals are treated with compassion and respect, and where sustainable farming practices prevail for a healthy planet.
 
Our international headquarters are in Godalming (UK), with team members in 14 countries on four continents including the US, Italy, France, Poland, the Netherlands, Spain, Czechia, China, and a specialist policy office in Brussels. This role is part of the Global Fundraising Directorate of over 50 staff, consisting of Philanthropy, Individual Giving, Legacies, Digital, CRM and Brand teams, based internationally, primarily in the UK (HQ) and our six other fundraising markets in the USA and Europe.
 
About the Role:
 
As our Legacy Officer, you will play a vital role in administering UK and international legacy gifts, from notification to final distribution, ensuring compliance, accuracy, and timely processing. You'll help support income forecasting, estate reviews, and reporting to inform strategic decisions. Working closely with the Legacy Administrator, Legacy Marketing Manager, and global fundraising teams, you'll help integrate legacy administration with broader fundraising goals.
 
The role also involves building strong relationships with executors, solicitors, and international colleagues. For candidates working above 0.6 FTE (22 hours per week), the role will also support legacy marketing campaigns and international programme development.
 
About You:
 
To be successful as our Legacy Officer, you will ideally have experience in UK legacy administration, with the ability to manage a complex caseload efficiently and in line with legal and organisational policies. Strong analytical and forecasting skills, attention to detail in reporting, and excellent written and verbal communication are essential. You should be confident working within a global organisation, with an understanding of cross-cultural dynamics and regional legal frameworks. You'll have the ability to build and maintain strong relationships with executors, solicitors, and internal and external stakeholders is key.
 
Experience in international legacy administration or marketing would be an advantage, as would familiarity with CRM systems such as Salesforce or First Class.
 
Why You Should Apply:
 
This is a valuable opportunity, where you will play a key role in legacy giving. In this an exciting new position, you'll provide essential administrative support and coordinate a growing caseload of legacies, working closely with the Legacy Administrator. The work you undertake as our Legacy Officer will play a crucial part in advancing Compassion's mission, while contributing to a dedicated team focused on animal welfare and food system change.
 
• Enjoy an enhanced annual leave of 25 days per year, along with bank holidays
• Our comprehensive benefits package includes core offerings like Health Cash Back Plan
• MHFA support – 24/7 GP access and Employee Assistance Programme
• Free onsite parking and office next to mainline station
• Optional savings schemes like the Cycle Benefit scheme
• Embrace a fulfilling career that prioritises your well-being, while also enjoying excellent development opportunities
• Hybrid working model (dependant on role and location)
• A defined contribution pension scheme
• Enhanced discretionary company sick pay
• Premium Subscription to Calm App
 
Application Process:
 
If you are passionate about animal welfare and have the skills and experience to excel in this role, we would love to hear from you. Please submit your CV and a cover letter, outlining how you meet the Person Specification detailed in the job description. Please note that we reserve the right to commence interviews on a rolling programme.
 
1st Stage Interviews (TEAMS): Friday 22nd August 2025
2nd Stage Interviews (In-Person at HQ): Thursday 28th August 2025
 
No Agencies please.
 
Compassion in World Farming International is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and experience, and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
 
To comply with legal requirements, as part of our selection procedure we ask all potential employees to prove their eligibility to work in the UK.
 
You may also have experience in the following roles: Legacy Administrator, Fundraising Administrator, Donor Relations Officer, Philanthropy Officer, Development Officer, Fundraising Officer, Gift Processing Officer, Donor Services Officer, Legacy Marketing Officer, Charitable Giving Officer, etc.
 
REF-222 789

We're looking for a kind, compassionate and resilient Support Worker to join our East London Hospital Discharge Service in Tower Hamlets. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week. Fixed term contract of 1 year.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

* Undertake key-working responsibilities for a caseload assigned by the Manager
* Provide support 9am-5pm 7 days a week
* Assess prospective discharges within 3-5 hours of receiving referral information.
* Support the customer to settle in and meet their immediate social care needs.
* Update the Discharge/Patient Flow Team on patient progress on a weekly basis.
* Escalate concerns to the Discharge Team and urgent concerns via the Crisis Line.
* Proactively monitor customer's mental state, ADLs and move-on plans.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to access activities and services in order to maintain and improve well-being, access benefits and reduce isolation.
* Maintain regular communication with Hackney Council (Local Authority) to facilitate re-housing.
* Develop and maintain links with all key agencies and service providers in the local community.
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills.
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Relationship-building
Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
Committed to making a positive impact for individuals.
Adaptability
Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes.
Communication
The ability to collaborate with and influence a wide range of people in person and through written communication.
Problem solving
The ability to objectively analyse situations, using information and clear judgement to generate effective response.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full job description.

Contract Type: Fixed Term Full Time
Salary: From £35,574 to £39,527 per annum
Location: Belfast
 
Closing Date: 17 August 2025
 
Concern Worldwide (UK) is looking for a Senior Prospect Researcher on a 3-year fixed term contract.
 
About us:
 
Concern Worldwide is a non-governmental, international humanitarian organization dedicated to the reduction of suffering and working toward the ultimate elimination of extreme poverty in the world's poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 27 million people each year, in some of the hardest-to-reach and most fragile places. Places prone to conflict, natural disasters, climate change, and extreme hunger.
 
About the role:
 
To contribute to the success of the Philanthropy and Partnerships Team success, and the delivery of income targets through effective and timely prospect research and pipeline management.
 
Main duties & Responsibilities:
• Develop and implement a robust prospect research strategy supporting high-value fundraising across philanthropists, trusts & foundations, and corporates in the UK.
• Work collaboratively with our team in Ireland, to realise the pipeline opportunities for the portfolios across territories and allocate a percentage of time to supporting prospecting for our Ireland-based fundraising colleagues.
• Lead on prospect identification and qualification, building a diverse, strategic pipeline of potential supporters.
• Produce tailored research and high-quality briefing materials for fundraisers, senior leadership, and trustees.
• Manage team-wide prospect pipelines, portfolio allocation, and reporting. Fundraisers will be responsible for engagement of prospects.
• Conduct due diligence research in line with Concern's Gift Acceptance Policy and ethical fundraising standards.
• Support the ongoing development of prospect research systems and processes using our CRM and research tools.
• Ensure the prospect pipeline and new contacts and correspondence is captured on our CRM system, ensuring legal and regulatory compliance (for example in respect to data protection legislation)
• Keep up to date on sector trends and identify ways to improve research, due diligence and market insight. Proactively bring these insights to research meetings and share with colleagues
 
About You:
• Demonstrable experience in prospect research within a high-value fundraising environment.
• Demonstrable experience of identifying, collecting and analysing prospect research data, utilising a wide variety of resources, including free and subscription research tools, internal systems and informal networks (such as forums) to produce high quality prospects leads and new business opportunities
• Contributing to the deliver of the Philanthropy and Partnerships team income targets
• Skilled in analysing and interpreting complex information from a variety of sources.
• Experience of using a CRM database to store prospect data, information and communications
• A thorough understanding of data protection legislation and how this relates to prospect research and fundraising
 
Equality, Diversity, and Inclusion:
 
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
 
Benefits
• 25 days' annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year's Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
 
How to apply:
 
Please upload your CV and cover letter by 17th August 2025.
All candidates who are short-listed for an interview will be notified via email.
Candidates must be legally entitled to work in the UK at the time of application.
 
Conditions of Appointment:
 
The successful post holder will be required to complete a criminal records self-declaration form.
 
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
 
You may have experience in the following: Development Researcher, Fundraising Researcher, Donor Research Analyst, Major Gifts Researcher, Philanthropy Research Officer, Trust and Foundation Researcher, Corporate Partnership Researcher, Development Research Coordinator, Prospect Development Officer, Major Donor Research Specialist, etc.
 
REF-223 050

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Data Transformation Martech Specialist.

About the role

Our innovative Data, Digital, and Technology Transformation team are driving a large-scale change programme for AIUK. We are on a mission to revolutionise our systems to better align with our strategic goals, ensuring our technology, data and digital capabilities empower our work. By joining us, you will contribute to a human rights impact that resonates globally, leveraging cutting-edge solutions to amplify our efforts. If you are passionate about leveraging technology for social good, this is your chance to make a difference and be part of a team shaping the future of human rights.

The Data Transformation MarTech Specialist will play a pivotal role in a significant cross-organisational multi-year project to comprehensively overhaul AIUK's data and digital capabilities. As the marketing expert in a dedicated project team, you will work to deliver our new CRM and MarTech solution, deploying a full suite of supporting technologies with particular focus on our marketing technology applications.

Collaborating closely with external partners and key internal stakeholders, including AIUK's Data and Insight Team, you will lead on AIUK's transition from our existing marketing technology stack to a new Marketing Cloud solution (or a suite of new marketing applications) that will enable us to provide a seamless experience across all marketing channels and help us to comprehensively manage all of our marketing activities. This is a two-year fixed term role, which is expected to be the maximum length of the transformation programme.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have experience evaluating and implementing new marketing tools/platforms.
• You can lead the review and documentation of Amnesty's marketing processes.
• You collaborate well with others and positively contribute to an inclusive culture.
• You have a good knowledge of CRM solutions, with Salesforce desirable

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro-rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Legacy and In Memory Officer

Between 28 and 35 hours per week - Permanent
£27,697 to £30,811 per annum (pro rata)

Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Legacy and In Memory Officer.
 
Join Yorkshire Wildlife Trust and help create a wilder future for Yorkshire. We’re looking for a compassionate and proactive Legacy and In Memory Officer to grow and manage our legacy giving and in-memory fundraising programmes – vital income streams that help us protect and restore nature for generations to come.
 
In this essential role, you will lead the development and delivery of our inspiring legacy and in-memory fundraising activities. You’ll help our supporters celebrate their loved ones, mark special occasions and make lasting contributions through gifts in wills. Working closely with colleagues across fundraising, communications, and supporter engagement, you’ll ensure that every supporter feels valued, informed, and connected to the impact of their gift.

Your responsibilities will include delivering Yorkshire Wildlife Trust’s legacy marketing strategy and in-memory giving programme. You will steward legacy supporters and next of kin with empathy, care, and professionalism. You will also coordinate legacy events, campaigns, and communications with legacy pledgers. In addition, you will manage legacy administration, liaising with solicitors and executors to ensure gifts are handled sensitively and effectively.

To succeed in this role, you will need to be a confident communicator with excellent written and interpersonal skills. You will be organised, detail-oriented, and able to manage sensitive and confidential information. Experience in fundraising, supporter care, or legacy and in-memory giving—or transferable skills from a relevant sector—will be essential. You will also be empathetic and supportive when working with bereaved individuals or those planning for the future.

Experience in legacy administration, event planning, or using CRM systems (e.g. Access Charity CRM, Raiser's Edge or similar) is desirable but not essential – we’re open to candidates who can demonstrate the right values, skills, and potential.
Basic DBS check is required.
 
How to apply:
 
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) on your supporting statement.

Closing date: Monday the 25th August 2025 at 9am
 
Interview date: Friday 12th September 2025 at our Head Office at St. Georges Place, York

 Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.

 We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.

REF-223 195

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

The purpose of the social media officer role is to monitor, respond to and triage social media enquiries across Breast Cancer Now’s social media platforms, ensuring our tone and messaging are consistent, clear and engaging. 

Working closely with fundraising teams and the social media and community team, you’ll keep up to date with current and upcoming campaigns and activity, ensuring our online communities receive an excellent supporter experience.

This is an exciting opportunity to play a key part in shaping Breast Cancer Now’s social media response handling.

About you

You’ll have some experience responding to external enquiries within charity, with an ability to adapt your communication style to suit the campaign or audience.

You’ll enjoy working as part of a busy and high performing team to reach shared goals, while also having the ability to work individually and manage your own workload. You’ll have experience training others, working with colleagues to deliver best practise across social media in this role.

As a well-organised person with an eye for detail and excellent communication skills, you’ll enjoy working with a wide range of colleagues and key external suppliers to monitor, respond to and report on our social media activity.

If you’re someone who thrives in a fast-paced environment and is passionate about giving our supporters the best experience possible, we want to hear from you!

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in either our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date 09:00 am Monday 18 August 2025

Interview date Tuesday 26 and Wednesday 27 August 2025

Housing Worker
Hours: 30-37 hours per week, flexible to be over 4-5 days
Salary: £27,876 - £30,002 (pro-rata - salary dependent on skills, experience and knowledge)
Contract: Permanent
Base: Garden House Project, OX4 2ND and Projects across East Oxford

Following probation the role requires on-call for approx 6 weeks a year, for which extra payments are made.

We have a vacancy for housing support and recovery worker based in Oxford city, to provide flexible, proactive and assertive support, to residents of our housing projects, to promote recovery and independence within a positive risk management approach to adults with serious and enduring mental health issues.

Key Responsibilities

• Assessment of mental health needs & risk.
• Creation and management of appropriate strategies to manage risks for individuals and environment.
• Property and housing management including health and safety responsibilities, fire safety checks and arranging repairs to maintain a safe environment.
• Record keeping and administration.
• Formulate and see through plans for residents to move on to more long-term resident accommodation within commissioned timeframes.

Key Skills

• An understanding of the issues for people with mental health issues living in the community.
• Experience of working in a housing or residential setting.
• Experience of working with individuals, enabling them to identify their own goals to support personal wellbeing and recovery, and the ability to support them in pursuing these.

Closing date: Once sufficient applications have been received

Shortlisting date: Ongoing
Interview date: Ongoing
Interview location: Garden House, 6 Ivy Close, OX4 2NB

Interested?

For more information and to complete your application, please click the Apply on Company website button.

You will be taken to the next stage where you can find out more information, download the full job description and complete your application by following the instructions (you may need to scroll down).

Please ensure that you match your skills and experience against the above and provide details and evidence of this in your application. If you don't provide this you may not be shortlisted for the role.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.  We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

No agencies please.

REGIONAL MARKETING EXECUTIVE

Salary: £27,000 - £28,500 per annum

Reports to: Regional Marketing Manager

Department: Marketing, Fundraising & Engagement

Location: Home-based anywhere in the UK

Employment type: 12 month fixed-term contract

Working hours: 35 hours per week (we are open to Compressed Hours)

Closing date: Tuesday 19 August 2025, 23:55*

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

*Please also note that we may close this role early should we receive enough interest, therefore early application is encouraged to avoid disappointment.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.

We have an exciting opportunity for you to join us as a Regional Marketing Executive. You'll support the Regional Marketing Manager in activating marketing delivery plans at a regional level. You'll also help deliver best in class above-the-line regional marketing campaigns that are aligned to national activity maximising local marketing opportunities.

In this role, you'll have the opportunity to work on campaigns for some of our most well-known products such as Big Hike, Shine Night Walk and our flagship event series Race for Life. These events support our fundraising and give you a chance to make a real impact in beating cancer.

What will I be doing?

• Supporting the translation of marketing delivery plans and budgets into regional cross-channel integrated briefs

• Supporting the Regional Marketing Manager on the delivery of brief outputs, coordinating the brief response, development and approval process

• Working with agencies, freelancers and internal Creative Team to tailor national creative to meet regional audience needs

• Supporting the regional marketing campaign set-up and management process across above-the-line channels, auditing campaign elements prior to launch

• Working in collaboration with Marketing Delivery teams to ensure regional campaigns are integrated with wider marketing programmes and spot opportunities to align activity that delivers improved supporter experiences

• Conducting in-campaign and post-campaign analysis, preparing regular reports and supporting the implementation of optimisation initiatives to improve live campaign activity.

What skills are we looking for?

• Understanding of end-to-end supporter or customer journeys and the role of different channels in fully integrated campaigns

• Experience of developing campaign assets for use across channels

• Ability to prioritise, manage conflicting deadlines, work well under pressure and manage multiple tasks to deadline

• Proven success of good stakeholder management, with the ability to build strong working relationships and collaborate effectively

• Passionate data driven marketer with an interest in regional marketing trends, developments and media planning

• High level of IT literacy, including good working knowledge of Microsoft Office packages.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

Imagine a role where your creativity and collaborative approach help connect supporters to a powerful mission, shifting the dial in the food and farming education sector so more children facing disadvantage can discover their connection with the land that sustains us all.

We’re seeking a skilled communicator and digital storyteller equally comfortable crafting social media posts, drafting briefing notes, or capturing and editing film content. You’ll be passionate about amplifying underrepresented voices and supporting social change through engaging communications that inform, connect and inspire.

You will work closely with colleagues across the organisation to drive engagement, raise our profile, and grow our digital presence through impactful multimedia storytelling. Your work will help bring the voices of children, families and communities to partners and supporters nationwide, placing The Country Trust’s mission at the heart of national conversations about wellbeing, education and tackling the poverty of opportunity.

This role involves travel and occasional overnight stays (with mileage reimbursed) across England and North Wales. While we prioritise public transport use, this is not always feasible. Therefore, a valid driving licence is essential.

Key Responsibilities:

Communications & Influence

• Develop and deliver strategic, multi-channel communications that translate complex ideas into compelling messages to increase our influence across media, policy, and partner networks.

Multimedia Storytelling

• Create and deliver impactful, accessible multimedia content that amplifies beneficiary voices, supports advocacy, and aligns with our brand and strategic goals.

Stakeholder Engagement & Partnerships​

• Develop and tailor impactful communications and materials that strengthen partnerships, engage funders, and support collaborative initiatives with partner organisations.

Press, Media & Digital Oversight

• Support on press and social media communications by managing media relationships, crafting timely content, and optimising outreach to amplify our advocacy and campaigns.

About The Country Trust

The Country Trust believes every child should discover first-hand the connections between the food they eat, their own health and the health of the planet. We are the UK’s leading educational charity on a mission to connect children with the land that sustains us all.

When we don’t understand where food comes from, how it’s grown, or have the chance to spend time outdoors, there’s a significant knock-on effect for our health and the environment. Through nearly 50 years of programme delivery, we know children facing disadvantage often have the most to gain from this connection but are least able to access it.

Through food, farming and countryside experiences, our mission is to empower children to be confident, curious, and create change in their lives and the world around them — so that they and society thrive.

We're Hiring: Team Administrator/Volunteer Coordinator

£32,000- 35 hours per week

Dress for Success Greater London is seeking a dynamic and highly organised Team Administrator/Volunteer Coordinator to join our small, passionate team.

If you're a self-starter who thrives on taking initiative and loves creative problem-solving, this is the perfect opportunity for you to make a real difference in the lives of women across London.

About the Role

As our Team Administrator/Volunteer Coordinator, you'll be the backbone of our St James' Park office. You will be responsible for ensuring the smooth daily operation of the charity, providing essential administrative support, and playing a key role in recruiting, training, and supporting our incredible team of volunteers.

You’ll be an integral part of a small team, so the ability to take ownership and lead on tasks is crucial. We're looking for someone with exceptional interpersonal and communication skills who can build strong relationships with both our beneficiaries, donors and our volunteers.

Key Responsibilities

* Managing daily administrative tasks to keep the office running efficiently.
* Serving as the primary point of contact for our volunteers.
* Coordinating volunteer schedules, training sessions, and events.
* Recruiting new volunteers and fostering a supportive and engaging volunteer community.
* Supporting the wider team with various projects and initiatives.

Who We're Looking For
* A proactive self-starter who doesn't wait for direction.
* A creative problem-solver who can find innovative solutions to challenges.
* An initiative-taker who is always looking for ways to improve our processes and impact.
* Someone with excellent interpersonal and communication skills to build rapport and inspire others.
* A person who is passionate about empowering women and committed to our mission.

This is a full-time, permanent position based in our office in St James' Park. If you are ready to use your skills to empower women and drive real change, we would love to hear from you.

Edward Gibbons House is seeking an enthusiastic Senior Substance Misuse Worker to support our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Senior Substance Misuse Worker works alongside members of the support team to create a safe and welcoming environment within a psychologically informed environment. You will contribute to the development of the recovery hub, by providing expertise in alcohol and drug misuse. Taking a lead role in delivering training/ advising staff on substance misuse issues, liaison with substance misuse agencies, facilitating multidisciplinary case conferences and negotiating access to detox and treatment services. Carrying out assessments of drug and alcohol usage with key clients, delivering brief and extended interventions, outlining risks, advice on harm minimisation and refer to specialist agencies.

You will also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of strengths, needs, and risks they experience. Be competent with computer systems, and comfortable completing regular performance reports. The Senior Substance Misuse Worker is a day shift based role with evening and weekend working.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

For further details please see the full job description.

GUCE Programme Lead Role

Community Energy is gaining momentum nationally, where people are increasingly coming together to take control of their own energy.  Grand Union Community Energy (GUCE, pronounced “juice”) is looking to see local communities along the Grand Union canal in Hertfordshire enjoy a clean and resilient energy system that benefits all.  We develop, support and promote renewable energy and energy efficiency projects for  communities from Watford to Tring, and build householder resilience by helping them reduce their bills and energy use.

We are seeking a Programme Lead for two days a week to manage the day-to-day running of the team and organisation and keep us on track as we navigate an exciting time of growth and development - supporting us to fulfil our overall objectives. Depending on the skills of the applicant the same individual could also cover aspects of other roles we are looking to fill.

About the role

This is a fantastic opportunity for a person to take on a key role in GUCE’s  small but expanding team. The Programme Lead will be responsible creating a structure and policies for GUCE to grow and hit our mission.

As our Programme Lead you will play a leading role in delivering our contribution to the two-year National Lottery funded project ‘Community Energy People’.

Key responsibilities will include:

• Forecasting finances for GUCE as a whole.

• Report to funders.

• Maintaining a new CRM (Monday) and working with other team members, subcontractors and Board Directors to ensure it’s complete and accurate. 

• Creating and maintaining policies on training, HR, delegated authorities.

• Managing payroll.

• Recruiting new staff and volunteers.

• Coordinating and onboarding volunteers and new staff members or contractors, including overseeing the volunteer journey from ad-hoc conversations to participation e.g. joining the Board or progressing to become a paid member of staff..

• Maintaining, recording, and reporting the metrics and finances for the Community Energy People project.

• Line management of other staff members.

• Framework for connecting and working with sub-groups, e.g. EcoBerko and Watford.

• Updating and maintaining the Business Plan.

Skills & Experience

Required

• Attitude: The successful candidate will be a self-starter with enthusiasm, flexibility, motivation and a willingness to get stuck in and help others.

• People Management: Excellent ability to understand people and their different ways of working, while holding them to account for their responsibilities and performance as part of the team.

• Communication: Ability to effectively communicate energy topics to diverse audiences, including community members, government officials, and technical teams.

• Stakeholder Engagement: Ability to work with various stakeholders, from community members to local authorities and private companies.

• Problem Solving: Creative thinking to address local challenges with regards to renewable energy and energy efficiency projects.

• Diversity: A commitment to diversity and anti-discriminatory practice.

• Attention to detail: Take pride in making sure all of the i’s are dotted and the t’s crossed.

• Commitment or interest in sustainability.

• Teachable. 

Terms and Conditions

Salary: Pro-rated salary for 2 days per week, £13,000 to £20,000 per annum (£34,000 to £51,000 full time equivalent) depending on experience plus 3% pension contribution.

Hours: Average 2 days per week (15 hours). The working hours can be flexible.

Location: Home-working, ideally within the GUCE catchment area from Watford to Tring.

You will need to travel to meet stakeholders, attend relevant meetings and visit potential sites. You may be called upon to work outside office hours.  Reasonable travel expenses will be covered and the job holder would be expected to provide their own method of travel.

Contractual arrangements: 12 months fixed term with the option to extend, subject to 3 months’ probation.

There is a notice period of four weeks from both sides

Holidays: The equivalent of 28 days per annum excluding Bank Holidays, pro-rata for the part-time nature of the post.

Reporting to: John Bell, Chair

Start date: As soon as possible

Equal Opportunities

We actively encourage people of all backgrounds, ages, races, religions, belief systems, sexual orientations and gender identities to apply for this role. We particularly welcome applications from under-represented groups. 

We are working towards being a Disability Confident employer and are open to discussing how best to make that work with our successful candidate. We are committed to offering an interview to all disabled applicants who meet the minimum criteria for the role. Please let us know if you have a disability (as defined under the Equality Act, 2010) that you would like to declare. Please also let us know if there are any reasonable adjustments that we can make to ensure that the application process is as accessible to you as possible.

How to apply

Please apply via Charity Job.

Closing date:

19.8.2025 by 23:30

If you have any questions regarding the role or your application please email via the GUCE website.

Funding for this role is provided through the Community Energy People Project 

Thanks to National Lottery players, Community Energy Pathways has been awarded £1.5M from The National Lottery Community Fund, the largest community funder in the UK, to deliver its Community Energy People project over three years. The Community Energy People project will enable 11 community energy groups across 11 counties to employ people for the first time, recruit more volunteers and deliver more projects, and faster. The new workforce will represent our diverse community. Community Energy Pathways will provide training and mentoring to those groups, as well as governance, HR and marketing support.  

Who we are

ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year and have a proven track record in delivering high impact services.

Summary of the role

The Legacy and In Memory Fundraiser will develop and lead on strategies to grow two vital income streams. This role will be instrumental in ensuring long-term sustainability for ADSS by inspiring supporters to leave a gift in their will or donate in memory of a loved one.

 

Main purpose of job

The Legacy and In Memory Fundraiser will lead the development and implementation of strategies to grow income from gifts in wills and in-memory donations. With a focus on both acquisition and engagement, this role is centred on building meaningful, compassionate relationships with supporters—encouraging them to consider leaving a legacy or making a donation in tribute to someone special. Through sensitive communication, targeted campaigns, and thoughtful stewardship, the fundraiser will support individuals in honouring their values or the memory of a loved one, while generating essential long-term income to sustain and advance the charity’s work.

 

The Role Responsibilities

· Develop and implement a legacy fundraising strategy to increase pledges and confirmed legacy gifts.

· Inspire legacy giving; create engaging campaigns and materials that encourage supporters to include a gift to ADSS in their will.

· Steward legacy supporters with care, ensuring long-term engagement and loyalty.

· Work closely with legal representatives and executors to ensure timely and sensitive management of legacy gifts.

· Build relationships with potential legacy donors through sensitive and well-informed communication.

· Develop and manage an in-memory fundraising programme that offers meaningful ways for supporters to honour loved ones.

· Support families and friends who wish to give in memory of loved ones, offering tailored and sensitive communication.

· Create engaging communication, content and materials for in-memory fundraising across multiple channels

· Ensure that legacy and in memory income from all channels and sources is coded and thanked in a timely manner and in accordance with relevant legislation and best practice.

· Create supporter journeys that provide empathy and support, encouraging long-term involvement.

Cross-Team Collaboration & Development

· Agree and monitor KPI’s and budgets.

• Use supporter data and insight to inform strategies and measure impact.
• Monitor sector trends and innovations in legacy and in-memory giving to shape plans and identify new opportunities.
• Communicate with wider team to encourage promotion of legacy and in memory giving.

Donor Database Management:

· Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.

· Analyse giving performance and optimise programmes based on insights

· Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.

· Work within GDPR and the Fundraising Code of Practice at all times.

• Use CRM system to track donor journeys, manage pledges, and identify opportunities.

This job description is not exhaustive and serves only to highlight the main

requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.