Customer Insight Manager Jobs in City Of London, Greater London

Battersea is undertaking a transformational data strategy programme (known as Launchpad) aiming to transform how we collect, store and use information and data about our animals and supporters. As well as moving all of our data onto a new custom designed single system, we’re seeking to build the skills of our colleagues so that we’re ready to use our new system and make best use of the information we have to be a more data driven and insight led organisation.

This newly created role will work with key stakeholders across the charity to drive transformation and deliver the desired business outcomes and benefits relating to Launchpad, and be responsible for leading and executing the people and culture workstreams and other strategic change initiatives to support interconnected projects to achieve successful implementation and benefits realisation of this programme.

The role holder will be a great collaborator and influencer and will have the ability to work with a range of stakeholders to manage & deliver complex projects in a fast-moving environment with tight deadlines.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

What we can offer you:

We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance
• Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.

Hybrid working policy:

We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.

Equality, diversity and inclusion at Battersea:

At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.

Closing date: 9th May 2024
Interview date(s): 17th May 2024

If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

Role: Digital Marketing Manager
Hours: 30 hours per week (4 days per week)
Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London

Reporting to: Director of Brand and Digital

Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme

Key relationships: Managing external relationships with key agencies and partners

Salary: £40,000 per annum (FTE pro rata for part-time)

Contract: Fixed term with the potential to extend

 

About Overcoming MS

Are you a digital marketing expert, looking to make an impact at the world’s leading multiple sclerosis healthy lifestyle charity?

At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health.

Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.

Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, in order to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.

About the role

We’re recruiting for an experienced Digital Marketing Manager to steer us in the next stage of our journey. This is an exciting development of an existing role at Overcoming MS and will allow the successful candidate to make the position their own.

The Digital Marketing Manager will be responsible for delivering an innovative new digital marketing approach, through the innovation, creation and delivery of projects and activities which increase leads, donations and engagement for Overcoming MS charity.

 Key Responsibilities

The Digital Marketing Manager will work across several areas, including:

1. Conversion optimisation

· Increasing our donations and data capture - to enable us to continue the dialogue and create donations from a greater percentage of those who visit our website, or interact with other digital channels.

· Working with our agency partner to optimise key landing pages and signposting for conversion.

2. User journey optimisation

· Helping people find the right content based on data optimisations so that more people find what they need and understand what else the charity could offer them. Using HotJar for insights.

· Automated email journeys - Building customer journeys to support the Program pillars to build deeper relationships with people in our community.

3. Increasing reach and traffic generation

· Testing different low-cost digital reach opportunities.

· Including paid social, referral activities, calls to action across our channels, YouTube SEO and SEM. Working with an agency to optimise journeys from Google Grant, leading to clearly articulated actions (eg donations, sign-ups, click-throughs).

4. Testing to improve results continually 

· Email AB testing - Deliver AB testing to inform future email AB tests.

· Plan AB testing for email marketing projects, for the website, and other projects as needed to improve conversion rates.

5. Digital project management

· Testing new digital versions of courses and tools. Project management of website updates.

6. Campaign support

· Leading, innovating and supporting advocacy, communications and fundraising campaigns as needed to increase reach, engagement and conversions.

7. Gathering community feedback

· Continue the plan to access regular community feedback to influence Hub improvements and other digital channel improvements.

8. Supplier collaboration

· Working with our suppliers to optimise collaboration, reduce cost and increase impact.

About you

Strong digital skills

• A proven track record of managing digital products/projects/programmes which create value for end-users. 
• Strong working knowledge and experience in digital solutions.
• Experience in evaluating and improving existing digital programs.
• Significant experience working with 3rd party digital providers to create solutions that work for the target audience.
• Confident in Google Analytics and Google Search Console.
• Excellent understanding of AB testing to maximise conversion rates.
• Experience in using tools like HotJar (preferred).
• Strong analysis skills. 

Project management skills

• Excellent organisational, planning, prioritisation and time management skills with an ability to work to deadlines and change priorities when needed. 
• Expertise in using and implementing relevant project management methodologies and tools. 
• Ability to proactively mitigate risks and overcome barriers to implementing solutions.

High work quality and passion for innovation

• Excellent eye for detail, works to deliver high-quality work.
• A passion for innovation, an open mind, and a willingness to learn and grow.

Strong interpersonal skills

• Excellent communication skills, energetic and passionate. 
• Demonstrable track record of building lasting professional relationships. 

Charity interest

• An understanding of the charity sector or an interest in charities would be a bonus.

• Knowledge of digital fundraising, digital income generation opportunities and digital conversion.

Working location

You are comfortable working remotely as part of a small team, and happy to travel occasionally to London or other central locations for meetings.

What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme

How to apply

Please send your CV and a covering letter.

In your application, please let us know:

• Your current salary and desired salary (if you are successful in getting the role)
• Your notice period
• Your current location.

Please respond ASAP, as we will start screening candidates as soon as we receive applications.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all of the requirements, please apply.

No agency contact, please.
 

Salary: £33,417 per annum plus £5,023 London Weighting (if applicable)

Location: London (Hybrid) or Remote Working

Contract: Fixed Term until the end of March 2025

Hours: 37.5 per week

Closing date:  Wednesday 8th May 2024 at 11:30pm 

*This role is being advertised as a CRM Executive but on appointment your job tile will be CRM Officer.

Do you have proven experience of working on email platforms utilising complex segmentation and deploying a high volume of emails with dynamic content? Then join Shelter as a CRM Executive and you could soon be playing a vital role at the heart of our CRM team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our established specialist CRM function works across the business to develop and coordinate a programme of communication that strengthens our engagement with the people that want to support our cause.

The team play an important role in helping us achieve our target of growing our active and engaged supporter base by leveraging our investment in marketing automation technology (Adobe Campaign) to deliver a greater supporter experience at every touchpoint. The team sits within our Communications, Policy and Campaigns directorate collaborating across the organisation with various stakeholders to help support and achieve our goals.

This is your opportunity to join us and play a key role in our future.

About the role

This is your opportunity to play a part in the day to day running of our CRM team and to really make your mark here at Shelter. You’ll be working closely with the Head of CRM and the CRM Manager, alongside another CRM Executive and will be responsible for delivering our email communications for Shelter, building the data selections and workflows from scratch and utilizing dynamic content, as well as fulfilling data briefs for other channels.

You will be involved in exciting projects that deepen our engagement with our supporter base, and encourage them to take repeat actions. We’ll rely on you to ensure that our communications follow best practice as well as making the most of our personalization capabilities with the aim of increasing our supporter engagement.

You’ll also be the go-to person for expert understanding of how campaigns and supporter journeys should be built within Adobe Campaign as well as understand the data held to ensure it is being leveraged appropriately. Along the way, you’ll get to collaborate with colleagues in Fundraising, Campaigns, Retail, Services, Data Management and Insight, IT and Research as you do all you can to ensure we deliver the very best supporter communications.

About you

To succeed, you’ll need a firm grasp of the CRM tech landscape, including list management, segmentation and dynamic content, with experience of Adobe Campaign, Adobe Classic or a similar platform being essential. We’re looking for substantial experience in a CRM role with significant output and a proven track record of building and deploying complex automated journeys.

You’ll have good understanding of email marketing best practices, and the ability to edit email templates in HTML is desirable. Additionally, experience using Litmus (or something similar), as well as data selection experience, would be desirable.

What is for certain though is that you’re well-organised, have strong attention to detail, and can manage your time effectively as well as being used to building dynamic content within a template and building segments and audiences.

You’ll be playing a big part not only in our team but within the wider organisation as we look to use CRM more and more.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you passionate about creating seamless digital experiences?

Do you thrive on optimising email and SMS campaigns to engage audiences effectively?

If so, we have an exciting opportunity for you!

About the role

As our Digital Customer Journey Production (DCJP) Executive, you'll play a pivotal role in shaping and enhancing British Heart Foundation's (BHF) digital end-to-end journeys, with a specific focus on email and SMS channels. Collaborating closely with colleagues across the DCJP team, you'll create personalised, high-quality campaigns that engage our audience and drive positive impact.

Key Responsibilities include:

• Collaborating closely with DCJP colleagues to design, implement, and optimise high-quality, personalised email and SMS campaigns/journeys.
• Championing email marketing initiatives, ensuring alignment with BHF brand and industry best practices.
• Adopting a data-driven approach, regularly reporting on campaign performance and translating insights into actionable improvements.
• Fostering cross-functional collaboration  to ensure efficiency and campaign effectiveness.
• Providing guidance on industry trends, standards, best practices, and legislation related to email marketing.

Working arrangements

This is a fixed term contract for 6 months.

This is a blended role, where your work will be dual located between your home and our London office. 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

You’ll have a passion for digital communications, with a proven track record in implementing email and SMS campaigns, as well as crafting end-to-end customer journeys. You’ll have experience with an Email Service Provider , familiarity with Dotdigital is advantage.

To excel in this role, you'll have:

• Exceptional communication skills, a knack for copy writing, coupled with a keen eye for both copy and design, ensuring high attention to detail.
• An analytical thinker with robust understanding of GDPR and principles of data compliance, able to evaluate results and communicate them meaningfully.
• Proven experience in project management, handling a variety of stakeholders and teams, both internal and external, while consistently exceeding objectives.
• An organised approach to workload management, adept at juggling multiple campaigns and deadlines.
• Strong relationship management and consulting skills, fostering a positive rapport with people at all levels, and an ability to navigate complex teams.

These points encapsulate the key skills and attributes needed to excel in this role. If you possess these, you would be a strong candidate for the position.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Interview process

Please note interviews may be held during the advertising period. Interviews will be held over MS Teams. 

About the role

Are you an experienced corporate fundraiser with an interest in working in the international development sector? Are you creative, strategic, highly organised, a confident and effective communicator and strong team player? 

We are looking for an experienced Senior Corporate Fundraising Manager to work closely with the Head of Programme Funding to drive new donor engagement and secure sustainable, multi-year funding. If you are seeking a dynamic and engaging fundraising role which offers you the chance to play a pivotal role within a small but ambitious organisation, then this could be the job for you.

You will be an exemplary relationship builder and have experience in developing multi-faceted corporate partnerships (ideally with experience and success in employee engagement, corporate sponsorship, and/or operational partnerships).

The role also line manages the Senior Fundraising Officer post, a position that provides administrative and fundraising support across the whole fundraising team.  Please note that we are a small team and so you’ll need to be comfortable rolling up your sleeves to help out team members and to support new business across other restricted income streams. 

If you think you have the skills, qualities and drive to fulfil this role, but don’t meet all of the specifications, or perhaps you’ve gained your experience in (for example) commercial sales or within relationships management and are looking to move into development work, we would still welcome hearing from you. We’re always interested to hear from talented individuals who can help drive the success of the team. 

We are also open to making the role part time (80%) for the right candidate.

 Interviews will be held on a rolling basis.

What can the Foundation offer you

- You will be part of an organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and seek all staffs input into strategy, annual plans, and organisational values.

- A positive and collaborative culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive

- One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing

About the Cherie Blair Foundation for Women

The Cherie Blair Foundation for Women works with women entrepreneurs in low and middle income countries. We work together to enable women entrepreneurs to reach their potential. We are committed to eliminating the global gender gap in entrepreneurship and creating a future where women entrepreneurs thrive. 

Since our inception in 2008, we have supported more than 250,000 women to start and grow successful micro, small, and medium sized businesses in over 100 countries. 

Training, mentoring, networking and collaboration are at the heart of our work, deploying technology innovatively to reach and connect with more women worldwide. Our approach opens doors for women entrepreneurs to networks, finance, new markets, investments and opportunities. 

As a result, women create a future for themselves, their families, and their communities. In turn, they contribute to more robust economies, global gender equality and a thriving entrepreneurial sector. 

How to apply

To apply, please download the job description and send us the following:

· Covering letter addressing relevant experience for the role (one A4 page max)

· We will not accept or consider applications submitted without a cover letter.

· When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria

· Current CV (two A4 pages max)

DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time. 

Please send your application, or any questions you might have by Friday 17 May, 5pm BST.

The Foundation is an Equal Opportunity Employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process.

For information purposes, we request that you complete the Equality Diversity and Inclusion (EDI) monitoring form when you submit your application. This is not mandatory but supports the Foundation it’s with EDI goals and objectives. All information is private, and we abide by stringent GDPR and data processing management systems. The link is available on our website.

Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview.

Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application. 

Please note, this is a full time 6 month fixed term contract position. 

Join our award-winning team and make a life-saving difference to people and animals.
The Philanthropy Manager lead in the delivery of the Philanthropy Giving plan for the short-term by securing significant gifts from Trusts & Foundations. You will prospect, qualify, cultivate and steward, building long-term mutually beneficial relationships and growing this relatively new income stream.

You will inspire and expand on a core group of Trust & Foundations to fund and invest in human relevant, animal free medical research and contribute to it becoming the Gold Standard for future generations to come.

Activities may include:

The successful execution of a targeted growth plan from trusts and foundations

• Deliver a comprehensive philanthropy giving plan, with targets and performance metrics
• Review and optimise current prospects pipeline to grow long-term, sustainable income (both restricted and unrestricted) generating £15,000 from Trusts and Foundations
• Excellent cultivation and stewardship with existing and new trusts and foundations to maximise income potential and build strong relationships
• Be responsible for ensuring effective and timely reporting of progress made to grant funders

Write and submit compelling bid proposals to secure funding from major trusts, working closely with colleagues to ensure content is accurate and up to date

• Work with colleagues to produce consistently outstanding, high quality, imaginative and compelling proposals, to present to both large and small trusts and foundations
• Plan and deliver a schedule of high-quality submissions that delivers on time and on targets
• Oversee the implementation of the terms and conditions of successful grants, monitoring, reporting and evaluation of projects performance against the agreed activity plan and liaise with colleagues as necessary

Record and maintain accurate records of donor communication and income through our CRM, producing reports and insights where appropriate

• Maintain efficiency in donation fulfilment, documentation of grants, acknowledgement and manage all correspondence (email, mail) through the Donorfy donor management system

Download Job Pack for full role description

RF-213 544

This is an exciting new role within the charity to work across the organisation to unleash the power of data analysis and curiosity.  You will work with colleagues across different departments to understand their data, find insights and support the team to make data driven decision and impact reporting. You will have experience of fundraising database marketing within the not-for-profit sector, with a focus on the specific use and manipulation of data structures within a relational database.

This role will be crucial in Muscular Dystrophy UK’s (MDUK) transition to be a more data driven organisation. 

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. In the last three years, there have been more than 10 new treatments – we want to continue this work and need your help so we can fund more research and support for families with a muscle-wasting or weakening condition.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, ride to work scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, SE1). 

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

About us

The King's Fund is an independent charity working to improve health and care in England. We help to shape policy and practice through research and analysis; develop individuals, teams and organisations; promote understanding of the health and social care system; and bring people together to learn, share knowledge and debate. Our vision is that the best possible health and care is available to all. We have a high profile and strong reputation for influencing health and care policy, providing leadership development and producing excellent communications. 

The role

We are looking for someone who wants to start their career in marketing and is interested in learning more about CRMs, email marketing and measuring the effectiveness of marketing campaigns. As part of the King’s Fund’s centralised Marketing function, you’ll be at the heart of giving colleagues and customers a consistent, joined-up experience and play a key role in our marketing strategy. You’ll deal with a spectrum of work, spanning everything from writing and creating compelling copy (for both online and offline marketing activity); diving into our CRM system, ensuring data accuracy and managing lists; to pulling together evaluation reports, analysing campaign performance, identifying trends, and providing actionable insights. With support from your manager and rest of the team, it’s a great role to build your expertise and gain valuable marketing experience. 

To join us, you’ll need a keen interest in marketing and a blend of creativity and precision to write clear and compelling copy for marketing materials including email campaigns. You will enjoy communicating with people, both in person and on paper. Attention to detail is important and you will be proficient in Microsoft products including Excel. Beyond this, you must be organised, flexible and as passionate about our work as we are.

The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Most staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer. We are in the process of developing our long-term policy on this, although the expected minimum time in the office will remain 40% (pro rata). 

In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym. 

How to apply

To apply, please go to our web-site and read our supplementary guidance documents, then download and fill in our application form. Please do not send CVs. If completing the application form presents any challenges, contact us by email  so we can discussion options.

Please note that to apply, you must have existing documented proof of your right to live and work in the UK.

Closing date is 7 May at 9.30am. 

Interviews will be held on Tuesday, 14 May in our Central London office. Role available to start shortly thereafter.

The King’s Fund is committed to equal opportunities in all its activities and appointments will be determined solely on merit. Applications are welcomed from all sections of the community, including those from minority ethnic groups and those with disabilities. 

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

Are you passionate about creating exceptional online shopping experiences? Do you thrive on using data to drive growth through digital marketing? Do you have an eye for product design and developing new gift opportunities to achieve retail sales targets? If so, we have an exciting opportunity for you!

As the Retail & E-Commerce Manager, you'll be responsible for creating a seamless digital shopping experience and online customer journey that fosters loyalty through outstanding customer service and providing a range of gifts that meet the needs of current and future members and supporters.

You'll manage the performance of our retail operations, ensuring net profit is maximised in line with Mothers’ Union's strategic objectives and values. This role will have a particular focus on developing new customer channels and requires a strong understanding of digital marketing and using data and insight to grow sales.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union
• Employer pension contribution of 7%
• Enhanced maternity, paternity and adoption pay
• Two volunteering days per calendar year
• One away day per calendar year
• Enhanced sick pay
• Bereavement leave & Compassionate leave
• Season ticket loan
• Cycle to work scheme
• Employee assistance programme
• Eye care voucher and an allowance towards glasses.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via CharityJob. The Cover Letter can follow the CV in the same document. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 26th April 2024. 

Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not get in touch with you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position. We aim to get in touch with the shortlisted candidates after the application deadline.

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

The Cherie Blair Foundation for Women is looking for an experienced and results-driven marketing professional with great know-how in marketing opportunities and managing agencies, and a commitment to women’s economic empowerment to join our team as Programme Marketing Manager for 12 months.

 

Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.

 

General information

Start date: Mid to end of June dependent on notice period required

Contract: Temporary – 12 months

Hours: Part time: 21 hours per week, ideally over 4 or 5 days but 3 days considered. 

Salary: £34,176 - £37,024 per annum (£20,506 - £22,214 pro rata) 

 

About the role

Becoming the Programme Marketing Manager at the Cherie Blair Foundation for Women is a fantastic opportunity to help drive progress for women entrepreneurs in low and middle income countries by engaging more people in our work.

The key purpose of this role is to effectively market our programmes to participants – chiefly our HerVenture business skills microlearning app and our sector-leading Mentoring Women in Business programme.

This will span three main projects:

· to successfully manage a marketing agency to effectively market the HerVenture app to women in South Africa (as part of a fixed-term project with active marketing ongoing until Mar ‘25);

· to successfully manage the same marketing agency to promote the app in Nigeria (as part of a separate fixed-term project with active marketing ongoing until Dec ‘24); and

· to effectively promote the opportunity to become a mentor to a woman entrepreneur through our Mentoring Women in Business programme to paying professionals worldwide. Your objective will be to secure 18+ paid mentors for the Nov ’24 programme intake and 20+ for the May ’25 intake.

Following the completion of the two HerVenture marketing projects, you will also lead other programme marketing initiatives in 2025. These will be determined in late 2024.

Following the May ’25 Mentoring intake you will deliver a strategy, harnessing your learning and analysis to outline an approach for marketing the programme to paying mentors in future.

You will also be called on to support other forms of programme marketing on an ad hoc basis, for example advising on development of corporate pitch decks, or co-designing materials for fundraising events.

This position reports directly to the Head of Communications and Marketing, however this is a highly collaborative role and you will also work closely with the Entrepreneurship programmes team and the Programme Funding team to develop and deliver plans and manage projects.

Our ideal candidate will be a knowledgeable and motivated marketer with experience in ‘selling’ professional development / online volunteering opportunities, and in managing agencies and contractors to deliver on fixed projects as aligned to good marketing practices. You should be highly organised and goals-driven, with a collaborative approach, a growth-oriented mindset, and a strong desire to harness the power of marketing to support women’s economic empowerment.

 

We are open to applications from consultants.

 

For full information on this role, please download the job pack

What the Foundation can offer you 

· A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).

· An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.

· Professional development, with career growth built into each staff member’s annual plan and a wide range of skills-building and learning opportunities provided. Each staff member has an annual £1,000 training budget.

· A positive, supportive and collaborative culture and leadership style. We encourage teamwork and open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.

· A focus on personal wellbeing and happiness, with regular team-building activities and line manager meetings that as well as your personal wellbeing. 

About the Foundation 

The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.

Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.

Our gender transformative approach means women can  achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.

To find out more about our work, you can read our latest annual report here, and read our 2023-2026 organisational strategy ‘Ready for Business’ here. 

How to apply 

To apply, please download the job pack and send us the following: 

· Covering letter addressing relevant experience for the role (one A4 page maximum). When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.

· Current CV (two A4 pages maximum).

All applicants should have the legal right to work in the UK prior to applying.

Please send your application by 11:59 BST, Tuesday 14 May.

First round interviews will be held on 22 and 23 May.

The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process. 

Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. 

Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application. 

This exciting role will ensure that we offer our audiences the best possible experience through the Foundation’s website and other digital platforms. Using a data-led approach, you’ll be able to use your user experience expertise to help drive the adoption of a digital-first way of working across the Foundation’s activities.

What does the role involve?

· Managing the relationship with our website development agency. Making recommendations for areas of improvement and further development.

· Managing our analytics and other insight platforms to ensure that we collect robust data and can make informed, evidence-based recommendations to ensure we’re using digital to deliver against the Foundation’s strategic objectives.

· Support and develop the implementation of an SEO strategy for our website content to ensure that our audiences can find our content.

What skills, knowledge and experience are we looking for?

· Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.

· Knowledge of the fundamental of Agile and Scrum

· Knowledge of website analytics tools (e.g. Google Analytics, Google Looker Studio)

· Analytical skills with the ability to effectively capture, process and interpret information and make actionable, evidence-based recommendations.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

Store Manager - ReStore HFHGB

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

In support of our mission Habitat GB is introducing a  new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials.  Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes.

Habitat GB is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive world for everyone.

Job Purpose

As Manager of the new 13500 square foot ReStore, you will use your passion, experience and insight to create a compelling shopping experience for our customers. Working closely with both volunteers and staff, you will be responsible for developing, motivating and engaging the team to help you drive sales. You will move our mission forward by making the most of every donation and using your talents to create that truly one of a kind shopping experience. The ReStore Team must be creative, compassionate and excellent communicators. No two days are the same, so if you are looking for a fast paced and constantly changing role, then the ReStore is a great fit! 

Job Description & Duties: 

· Oversee all retail operations including store merchandising, selling, space management, stock control, etc. 

· Administrative and clerical duties (daily health and safety inspections, inventory and donation processing, staff scheduling, etc.) 

· Manage scheduling and pick up of donations through fleet system.

Leadership and Team Building:

· Supervise, train and lead ReStore staff and volunteers.

• To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
• To role model and promote effective team communication, celebrating success and sharing best practice.

Customer Service :

· Problem solve and troubleshoot day to day issues and concerns 

· Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices 

· Exceed sale and customer satisfaction targets to support our cause 

· Deliver exceptional customer service to our customers, donors, and volunteers 

· Deescalate and resolve customer complaints 

Learning and Personal Development:

· Foster a culture of learning and development, delivering on continuous learning opportunities externally and internally

• Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices. Ensure training through morning huddles and other learning opportunities.

· Advocate and share culture for Habitat for Humanity GB and model our values and guiding principles.

Person Specification

Experience

• Experience leading customer service teams with budget responsibility.

Skills / Knowledge

• Understanding of customer service delivery. (Essential)
• Experience in retail environment where goals are met and exceeded. (Essential)
• Clear and straightforward communication skills
• Excellent organisational skills and ability to prioritise and multi-task (Essential)
• Merchandising skills. (Essential)
• Volunteer Management
• Motivational Leadership Ability

Working Style

• Ability to confidently engage with different people (Essential)

· Willingness to learn and apply new knowledge (Essential)

· Enthusiastic and positive, with a can-do attitude. (Essential)

Commitment

· Support for Habitat’s values and mission

· Demonstrable interest in our work, and commitment to continued learning and development.

· Committed to contributing to the inclusive, people-positive culture we are fostering at Habitat.

 

This is not intended to be an exhaustive list.  Job descriptions may be subject to change.

 

Flexibility   

HFHGB is seeking to rapidly expand its activities and impact to fight poverty across the world. This means that the organisation must be adaptable and flexible and have an ambitious, dynamic and flexible team.  It is a requirement of the post holder to be flexible in terms of location (within reason), line management, and duties and responsibilities.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Start your Habitat journey.

We want the recruitment process to give you the opportunity to share your skills and experience, and to find out more about Habitat. You are welcome to get in touch and arrange an informal chat with a member of the team before submitting an application. To apply for the role, please send us your CV and a cover letter telling us about yourself, how you meet the person specification, and your motivation for applying – we don’t expect this to be more than two sides of A4.

The deadline for applications is extended until 05 May 2024 (at 11:59 pm).

 Selected candidates will be contacted to agree a suitable time for interview.

Please note that we do not reimburse any expenses incurred during interviews.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role. 

This post profile is not set in stone. It gives insight into the main purpose of the role, and expected responsibilities, but it might be reviewed in the future to meet the changing requirements of Habitat for Humanity GB – any changes will be made in discussion with the post-holder. 

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.

 

 

 

Location: Home based with UK-wide travel, as required/on occasion

Contract details: Fixed term contract for 12 months (possibility to extend)

Salary: £40,000-£45,000 per annum

Hours: Full-time

Directorate:​Strategy, Insight and Portfolio​

Reporting to: Head of Commercial & Events

Responsible for: N/A

The NFCC is a charity and membership organisation, representing all Fire and Rescue Services across the UK. We are the professional voice of fire and rescue services.

The NFCC is seeking to grow and diversify its income so we can be more sustainable into the future, better equipped to deliver against our charitable objects. 

To support this mission, we are seeking an experienced Business Development Manager to help drive our new commercial strategy and increase our income from business and commercial activity. 

Who are we looking for:

The successful candidate will be a dynamic, forward thinking, team player with a ‘can do’ attitude and a real passion to deliver as part of an expanding team with ambitious growth plans.

You will have significant experience in business development and / or income generation with a proven track record of generating income and meeting targets with strong commercial awareness.

You will have excellent communication and engagement skills, with the ability to work with a wide range of senior stakeholders including members, potential members, Charity Trustees, commercial suppliers and more widely.

You will be confident in managing, inspiring and engaging with both external and internal stakeholders and be a flexible and committed team player.

What you will be doing: 

Main Role Responsibilities

• To work with the Head of Commercial and Events on the development of the commercial strategy with the support of Trustees, the senior leadership team, members and other staff and stakeholders as necessary. 
• To be responsible for identifying and delivering key income streams, as outlined in the commercial strategy to meet agreed financial targets and KPIs.
• To manage existing and develop new relationships with customers to ensure customer satisfactions whilst achieving and maximising income opportunities. 
• Measure and evaluate the success of the commercial strategy business development and income generation workstreams.
• To represent the NFCC to corporate audiences and at corporate events, delivering pitches and presentations.
• To continually be researching new business opportunities for specific target markets. 
• To develop new corporate partnerships through relationship building.
• To be responsible for the account management of appropriate partnerships and provide the highest level of relationship management.
• Preparation of reports, briefing papers and other information on various matters, when required.to the senior management team and Trustees including liaison with senior members and officers across the National Fire Chiefs Council, other relevant staff across Fire and Rescue Services.
• Act as liaison and first point of contact for commercial enquiries into the NFCC and  dealing with them as appropriate. Enquiries may be from within the organisation, other fire and rescue services or elsewhere. 
• To create and assist in the drafting of timely and well-informed reports, business cases and provide advice regarding commercial developments.
• Develop an effective network with Fire and Rescue Service sector groups and other internal and external stakeholders. 
• Establish and maintain management processes and systems that provide for clear and understandable management information. 

How to apply:

Please apply using your CV and a supporting statement via the NFCC websitev by 14th May 2024.

Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

We have an exciting opportunity for an Events Programme Manager to work for a charity with a small, dynamic and creative communications team.

In this role you will have the opportunity to work with senior leaders and intensive care professionals to ensure that the Society meets the needs of its beneficiaries and delivers impact for this high-profile national organisation.