Customer insight officer jobs

The Direct Marketing Manager at CBM UK is a vital role and has responsibility for delivering CBM UKs digital and direct marketing plans to engage and inspire individual supporters and churches to support the work of CBM.
Working closely with the Head of Marketing, as part of the Public Fundraising team, the role holder will be responsible for the management and development of two Marketing Officers. Through digital and direct marketing, the Public Fundraising team are responsible for raising over £3m of unrestricted income from cultivation, acquisition, mid-value donors, regular giving, legacies and churches.

Key responsibilities
Fundraising campaign management (40%)
Manage the effective implementation of the annual public fundraising plan, ensuring that all activity is of a high standard, and delivered on time and to budget:
a. Oversee cultivation fundraising appeals primarily carried out through direct mail and email, leading on the continued development of mass fundraising to engage both existing and potential supporters, including high donors, regular givers and church communities.
b. Manage and develop CBM UKs donor acquisition activity in collaboration with the Marketing Officer (Acquisition), using channels such as social media, magazine inserts, press advertising, email and telephone.
c. Oversee the delivery of CBM UKs legacy and in-memoriam giving plans and campaigns.
d. Identify and consider new income streams and broaden the channels used currently for direct response campaigns to reach an agreed balance of long-term value versus risk.

Digital marketing (40%)
Grow digital engagement and income from new and existing supporters:
a. Lead on Pay Per Click strategy, including agency management and development of internal capabilities.
b. Oversee CBM UK’s paid social media activity.
c. Collaborate with the Communications Team to optimise the performance (traffic and income) of fundraising pages, including appeal and donation pages, churches and community, legacy, and in memoriam giving. Ensuring fundraising pages on the CBM website are engaging to existing and new audiences and where appropriate, utilising Search Engine Optimisation tools where appropriate.

d. Explore and make use of new and existing digital platforms and partners, such as Dataro and SEMrush, while promoting a culture of testing, innovation and learning within the digital space.

Leadership and people management (10%)
a. Support and inspire direct reports in line with CBM UK’s staff management policies and procedures. Ensure team members are appropriately trained, briefed and motivated to achieve their objectives and meet targets and recruit to posts where relevant. Regular 121s and appraisal reviews.
Planning and reporting (10%)
a. Monitor and report on fundraising appeals, identifying opportunities for future testing and optimisation, and contribute to the creation of annual planning, budgeting, and the setting of Key Performance Indicators (KPIs).
b. Work closely with the Data and Insight team to ensure strong joint working on technical solutions related to campaign analysis, tracking and insights across digital systems, such as the website, donation platform and CRM (Salesforce).
c. Plan, deliver and report on campaigns/projects within an agreed budget.

Other
a. Ensure the consistent use of CBMs brand, key messages and style guide across all fundraising activities.
b. Maintain awareness of and ensure compliance with legal and regulatory requirements related to direct marketing, including Fundraising Regulator guidance, and Data Protection legal requirements (GDPR and PECR).
c. Collaborate with colleagues across CBM UK and the CBM Global Federation, to support integrated and partnership based working.
d. Help foster a positive and inclusive culture of enthusiasm and success, reflecting the ambitions of CBM, and promoting positive working and innovation.
e. Be willing to work occasionally outside normal office hours and to travel in the UK and internationally if required.
f. Ensuring that the values of CBM UK are understood by external partners and always reflected in communications.
g. Undertake other duties as required by the Head of Marketing and Director of Fundraising, Impact and Communications.

For full details download the Recruitment Pack.

Following two successful appointments of Salesforce Support Specilaists, we have two more exciting opportunities for 2x Salesforce Configuration Specialists to join our Salesforce team and help configure Salesforce for phase 2 of our organisational-wide rollout.  

Working with our existing team, they will help configure Salesforce to replace key legacy systems within our international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
 
About Mission Without Borders International 
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.

Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction. 

We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background. 

Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support.
 

About the role
Mission Without Borders is seeking an experienced Salesforce Configuration Specialist to focus on three key areas; Configuring a new Salesforce platform, integration of existing platforms, and supporting users around the world.

As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialists and Salesforce team, configuring the new system as well as being the first point of contact for Salesforce support across all staff in all 18 countries. Working with the system solution designs and architecture design documents created by the Salesforce Systems Architect, they will configure a brand-new Salesforce platform for program and beneficiary management. They will also need to ensure it is integrated with our existing NPSP donor management platform and works with other systems and services across the organisation.

In addition to configuration, they will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our International Project Manager and Salesforce Developer and Product Owner to manage change requests. 

Who we are looking for 
You will have proven experience as a Salesforce Administrator and strong experience implementing new configurations from scratch. Educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP. NPC would be an advantage. 

A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise competing tasks. You must be able to translate solution designs and technical designs into working solutions. 

You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.

You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Enrollment into our pension scheme 

• Flexible approach to working (involves occasional travel to London, UK office or internationally) 

Finance Manager  

Join our mission to make a difference to people’s lives

 Solihull Care Housing Association (hybrid)

Contract: permanent

Hours: full time 35hrs a week, will consider 28hrs a week. Dynamic working arrangements.

Salary: £43,000 to £47,000pa (FTE or 35hrs a week) depending on experience

Closing date: Open until filled – early applications encouraged

Are you a finance professional with a passion for social impact? We’re looking for a Finance Manager to join our dedicated team at Solihull Care Housing Association (SCHA), where we’re committed to delivering safe, affordable, and sustainable housing across our communities.

We are a small, dynamic housing association, registered with the Regulator for Social Housing; we manage 156 homes across the Solihull area. We pride ourselves on being close to our customers and collaborative in our approach.

This is a new role as we review our 10-year business plan, focusing on property and services improvements, potential new developments and offering value for money, this is an exciting time to join us.

About the Role

As Finance Manager, you’ll play a key role in ensuring the financial health and sustainability of the organisation. You’ll lead on budgeting, financial reporting, and compliance, while supporting strategic decision-making across the business.

This role is both strategic and operational, involving close collaboration with our board, CEO and colleagues, as well as external contractors, suppliers, and stakeholders. The ideal candidate will be an experienced and qualified accountant, ready to play a key advisory role in a small business and willing to adopt a hands-on approach when necessary. The finance team also includes a part-time finance officer and an assistant.

Key responsibilities include:

• Managing monthly and annual financial reporting
• Leading the budgeting and forecasting process
• Ensuring compliance with regulatory and audit requirements
• Supporting the senior leadership team with financial insights and analysis
• Overseeing a small finance team and promoting continuous improvement

What We’re Looking For

• A qualified accountant (ACA, ACCA, CIMA or equivalent)
• Experience in the housing, public, or not-for-profit sector (desirable)
• Strong leadership and communication skills
• A proactive, solutions-focused approach
• A commitment to our values and mission

Why Join Us?

• Flexible and hybrid working options, with some attendance in the office for key meetings and team connection.
• 32 days holiday per annum including bank holidays. In addition you can take one day off a year to take part in a volunteering activity
• Free parking
• Nest Pension scheme – employer contribution of 5% with 5% employee contribution.
• Access to wellbeing support via Employee Assistance Programme
• Generous sick pay provision
• Long term service rewards
• Right to unpaid Parental leave after qualifying period
• On-going training with yearly performance appraisal and personal development plan
• Team planning days, regular internal training sessions
• Supportive and inclusive workplace culture

To be considered for this role, all applicants must have the right to work in the UK.

Solihull Care Housing Association aim to be an equal opportunity employer and we are determined to ensure that no applicant or employee receives less favourable treatment.

This post is subject to a DBS (Disclosure and Barring Service) check.

No contact from agencies or media sales please.

XLP is a youth work charity that doesn’t flinch in the face of challenge. We’re here for young people growing up in communities where poverty, exclusion and lack of opportunity too often shape the odds. Our work with young people aged 11 to 25 is long-term, rooted in relationships and built to last.

We’ve got big plans and we need the fundraising power to match. Our vision is to grow XLP’s impact across London by building a fundraising engine that’s ambitious, strategic and fit for a medium-sized charity. This role is about making that leap to unlocking major new income streams.

That means bold action. It means going after bigger grants, attracting larger gifts and shaping a sharp, strategic approach to long-term income growth. It means helping build and lead a strong, values-driven fundraising team with the drive and determination to go the distance. You’ll bring precision, persistence and the skill to turn complex work into compelling funding applications.

You won’t be doing this alone. You’ll be part of a supportive, driven team and you’ll get stuck into a wide range of fundraising activity that gives you insight, experience and real influence.

This is about making a difference. If you want to help reshape the future for thousands of young people, this is your chance.

We are proud to be an employer that puts Equity, Diversity and Inclusion at the core of all that we do, for the benefit of our employees and volunteers, our partners, and the communities that we work with. We are proud of our diversity and are therefore keen to receive applications from people who may be under-represented.

Contract Type: Fixed Term Full Time
Salary: From £38,252 to £42,502 per annum
Location: London
 
Closing Date: 17 August 2025
 
Concern Worldwide (UK) is looking for a Senior Prospect Researcher on a 3-year fixed term contract.
 
About us
 
Concern Worldwide is a non-governmental, international humanitarian organization dedicated to the reduction of suffering and working toward the ultimate elimination of extreme poverty in the world's poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 27 million people each year, in some of the hardest-to-reach and most fragile places. Places prone to conflict, natural disasters, climate change, and extreme hunger.
 
About the role
 
To contribute to the success of the Philanthropy and Partnerships Team success, and the delivery of income targets through effective and timely prospect research and pipeline management.
 
Main duties & Responsibilities
• Develop and implement a robust prospect research strategy supporting high-value fundraising across philanthropists, trusts & foundations, and corporates in the UK.
• Work collaboratively with our team in Ireland, to realise the pipeline opportunities for the portfolios across territories and allocate a percentage of time to supporting prospecting for our Ireland-based fundraising colleagues.
• Lead on prospect identification and qualification, building a diverse, strategic pipeline of potential supporters.
• Produce tailored research and high-quality briefing materials for fundraisers, senior leadership, and trustees.
• Manage team-wide prospect pipelines, portfolio allocation, and reporting. Fundraisers will be responsible for engagement of prospects.
• Conduct due diligence research in line with Concern's Gift Acceptance Policy and ethical fundraising standards.
• Support the ongoing development of prospect research systems and processes using our CRM and research tools.
• Ensure the prospect pipeline and new contacts and correspondence is captured on our CRM system, ensuring legal and regulatory compliance (for example in respect to data protection legislation)
• Keep up to date on sector trends and identify ways to improve research, due diligence and market insight. Proactively bring these insights to research meetings and share with colleagues
 
About You
• Demonstrable experience in prospect research within a high-value fundraising environment.
• Demonstrable experience of identifying, collecting and analysing prospect research data, utilising a wide variety of resources, including free and subscription research tools, internal systems and informal networks (such as forums) to produce high quality prospects leads and new business opportunities
• Contributing to the deliver of the Philanthropy and Partnerships team income targets
• Skilled in analysing and interpreting complex information from a variety of sources.
• Experience of using a CRM database to store prospect data, information and communications
• A thorough understanding of data protection legislation and how this relates to prospect research and fundraising
 
Equality, Diversity, and Inclusion
 
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
 
Benefits
• 25 days' annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year's Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
 
About our office
 
Our London office is based in The Foundry close to Vauxhall and The Oval underground stations. The Foundry offers a unique opportunity to be a part of a vibrant and ambitious community focused on social justice and human rights.
 
Concern is currently trialling a hybrid model. Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.
 
How to apply
 
Please upload your CV and cover letter by 17th August 2025.
All candidates who are short-listed for an interview will be notified via email.
Candidates must be legally entitled to work in the UK at the time of application.
 
The successful post holder will be required to complete a criminal records self-declaration form.
 
Having a criminal record will not necessarily debar you from working with Concern Worldwide (GB). This will depend on the nature of the position, together with the circumstances and background of your offences.
 
You may have experience of the following: Prospect Research Officer, Development Research Analyst, Fundraising Research Specialist, Donor Research Coordinator, Philanthropy Research Manager, Major Gifts Research Officer, Trust and Foundation Research Analyst, Corporate Research Specialist, etc.
 
REF-223 049

Contract Type: Fixed Term Full Time
Salary: From £35,574 to £39,527 per annum
Location: Belfast
 
Closing Date: 17 August 2025
 
Concern Worldwide (UK) is looking for a Senior Prospect Researcher on a 3-year fixed term contract.
 
About us:
 
Concern Worldwide is a non-governmental, international humanitarian organization dedicated to the reduction of suffering and working toward the ultimate elimination of extreme poverty in the world's poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 27 million people each year, in some of the hardest-to-reach and most fragile places. Places prone to conflict, natural disasters, climate change, and extreme hunger.
 
About the role:
 
To contribute to the success of the Philanthropy and Partnerships Team success, and the delivery of income targets through effective and timely prospect research and pipeline management.
 
Main duties & Responsibilities:
• Develop and implement a robust prospect research strategy supporting high-value fundraising across philanthropists, trusts & foundations, and corporates in the UK.
• Work collaboratively with our team in Ireland, to realise the pipeline opportunities for the portfolios across territories and allocate a percentage of time to supporting prospecting for our Ireland-based fundraising colleagues.
• Lead on prospect identification and qualification, building a diverse, strategic pipeline of potential supporters.
• Produce tailored research and high-quality briefing materials for fundraisers, senior leadership, and trustees.
• Manage team-wide prospect pipelines, portfolio allocation, and reporting. Fundraisers will be responsible for engagement of prospects.
• Conduct due diligence research in line with Concern's Gift Acceptance Policy and ethical fundraising standards.
• Support the ongoing development of prospect research systems and processes using our CRM and research tools.
• Ensure the prospect pipeline and new contacts and correspondence is captured on our CRM system, ensuring legal and regulatory compliance (for example in respect to data protection legislation)
• Keep up to date on sector trends and identify ways to improve research, due diligence and market insight. Proactively bring these insights to research meetings and share with colleagues
 
About You:
• Demonstrable experience in prospect research within a high-value fundraising environment.
• Demonstrable experience of identifying, collecting and analysing prospect research data, utilising a wide variety of resources, including free and subscription research tools, internal systems and informal networks (such as forums) to produce high quality prospects leads and new business opportunities
• Contributing to the deliver of the Philanthropy and Partnerships team income targets
• Skilled in analysing and interpreting complex information from a variety of sources.
• Experience of using a CRM database to store prospect data, information and communications
• A thorough understanding of data protection legislation and how this relates to prospect research and fundraising
 
Equality, Diversity, and Inclusion:
 
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
 
Benefits
• 25 days' annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year's Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
 
How to apply:
 
Please upload your CV and cover letter by 17th August 2025.
All candidates who are short-listed for an interview will be notified via email.
Candidates must be legally entitled to work in the UK at the time of application.
 
Conditions of Appointment:
 
The successful post holder will be required to complete a criminal records self-declaration form.
 
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
 
You may have experience in the following: Development Researcher, Fundraising Researcher, Donor Research Analyst, Major Gifts Researcher, Philanthropy Research Officer, Trust and Foundation Researcher, Corporate Partnership Researcher, Development Research Coordinator, Prospect Development Officer, Major Donor Research Specialist, etc.
 
REF-223 050

Could you lead and manage British Heart Foundation’s (BHF) Medical Technology portfolio to help deliver our vision of a world free from the fear of heart and circulatory disease? 

We’re seeking an experience leader to join us as our Head of Product and manage our Medical Technology portfolio, which spans clinical and healthcare solutions, research platforms, and health insight products. This portfolio is delivered through a bi-modal approach—a blend of agile product development and structured project delivery—encompassing build, buy, and partner strategies. 

About the role 

As our Head of Product, you’ll: 

• Own and evolve the Medical Technology product portfolio, ensuring alignment with BHF’s Medical and Technology strategies. 
• Lead product strategy and execution across multiple disciplines, and product portfolio. 
• Collaborate closely with senior stakeholders in the Medical Directorate to shape and deliver products that support BHF’s mission and medical objectives. 
• Be responsible for prioritisation, customer value delivery, communication, scheduling, resourcing, and financial oversight across the portfolio.
• Operate as a key member of the Technology Senior Leadership Team, contributing to strategic planning and cross-functional leadership under the guidance of the Director of Technology and Chief Technology Officer. 

About Technology at BHF 

Technology is a critical enabler of BHF’s mission. From transforming patient experiences through digital health tools like RevivR and The Circuit, to advancing research through AI and data analytics, our Medical Technology portfolio is at the forefront of innovation. 

We’ve established dedicated product teams to ensure consistent access to technology expertise and services, enabling the Medical Directorate to deliver impactful outcomes. 

Working arrangements 

Please note This is a 12-month fixed term contract, covering family leave, and we'll be looking for candidates to be able to join us as soon as possible.

This is a blended role, where your work will be dual located between your home and our London office. 

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you 

You’ll bring: 

• Proven experience in bi-modal product and portfolio delivery, ideally within a similarly complex organisation. 
• A commercial mindset and strategic thinking capabilities, with a track record of shaping and delivering product strategies. 
• Existing Head of knowledge and strong leadership skills, able to manage multi-disciplinary teams and influence senior stakeholders. 
• Deep understanding of customer needs, market trends, and emerging technologies in health and research.
• Proficiency in agile methodologies (Agile), product ownership, and translating user insights into actionable product requirements. 

About us 

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy,  Igniting Change , along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

Interview process 

First stage interviews will be held w/c 1st September, via MS Teams. Second stage interviews will be held in person, at our London office, which will include a presentation element, as well as a chance for you to meet with some key stakeholders this role will work closely with. 

How to Apply 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria. 

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. 

Should you need any adjustments to the recruitment process, at either application or interview, please contact us. 

Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.

Ideal start date: ASAP, as agreed with candidate 
 

Purpose of the Role: As a key leader within our Partnerships and Income Development team, you will be responsible for driving sustainable income growth through high-impact, strategic and philanthropic partnerships with trusts, foundations and corporate partners.  
 

Reporting to the Head of Partnerships and Income Development, you will lead the stewardship and growth of existing strategic partnerships, including managing a select portfolio of funders. You will also take a proactive approach to identifying, cultivating and securing new funding opportunities to align with income targets and the charity’s strategy.  

Working collaboratively with colleagues across the charity, you will craft compelling cases for support – placing young people’s voices and experiences at the heart of every proposal. In addition, you’ll help to build and nurture our supporter community through initiatives such as payroll giving, individual giving and corporate community fundraising.  
 

We’re looking for a dynamic, determined and strategic thinker, who is passionate about building partnerships that make a big difference. You’ll bring energy, creativity, and a big-picture mindset to forge meaningful relationships that create lasting impact.   

Key Responsibility Areas:

• Strategic fundraising leadership
•  Stewardship of strategic partnerships  
• Financial management: planning, tracking and reporting  
• Building our supporter community
• Systems and processes  
• Team development and collaboration  
• Line Management (Matrix structure)  

Please review the attached pdf for the full job description. 

Person Specification (Knowledge, skills and experience required)

Fundraising experience

• Demonstrable experience of working in a fundraising role in a charity or similar non-profit organisation  
• Demonstrable experience of stewarding high value partnerships with trusts and foundations and/or corporates  
• Demonstrable experience of writing funding proposals/bids/grant applications and pitching for funding opportunities  

Fundraising knowledge

• Knowledge of fundraising techniques such as prospecting, cultivating, securing and managing partnerships  
• Understanding of good practice in fundraising, including data protection and donor stewardship  
• Understanding of budget creation and income reporting

IT skills 

• Experience of using Microsoft Office, including Excel functions  
• Experience of using or understanding of using CRM software to effectively support fundraising e.g. Salesforce  

Please review the attached pdf for the full person specification. 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August: 

1. A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills. 
2. A short statement answering the following question: “Tell us about a time where you played a key role in securing or growing a funding opportunity or partnership. How did you find the opportunity, and what was your approach to writing the proposal and stewarding the relationship? What impact did it have, and what did you learn?” (500 words maximum)

Please note that generic applications and CV’s will not be considered.

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for an Individual Giving Manager to join our Fundraising team.

Title: Individual Giving Manager

Salary: £41,000-£44,000 per annum, dependent on experience

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

Our team works to raise the essential voluntary income that helps Anthony Nolan to save the lives of people with blood cancer. You will do this by reviewing and developing the Individual Giving programme to achieve our £3.7 million income forecast, along with managing the expenditure budget. You will put in place an audience-centric and insight-driven Individual Giving programme and propositions to best recruit, retain and develop the existing base of supporters. You will bring strong financial modelling and analytical skills to ensure our programme is insight and income driven.

As the Individual Giving Manager, you will work with your team of two senior officers to implement an integrated programme, whilst also project managing key high-impact individual giving campaigns. You will ensure that all campaigns are managed effectively, implementing, and promoting best practice in integrated fundraising campaign management across regular giving, lottery, raffle, cash and emergency appeals, through channels ranging from F2F, digital, telemarketing and direct mail.

If you have excellent planning, project and line management skills across a range of mass-marketing channels, we would love to hear from you.

What’s in it for you?

• A competitive salary
• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description on our careers page, and you can read more about what to expect on the Our recruitment process page.

Please note: We will be reviewing and interviewing suitable applicants on a rolling basis and may close this advert without warning if we have a suitable pool/have appointed someone to the position. We recommend you submit your application ASAP to avoid missing out.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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​This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.

Brief role description:

As part of the Marketing, Communication and Fundraising Directorate, and led by the Head of Fundraising and Development, the Corporate Development Manager will be supported to be creative in how they grow and uplift our corporate partnerships. They will have an entrepreneurial approach to their work to identify and attract new partnerships whilst being responsible for the relationship management of our established partners, focusing on stewardship, renewals and smart uplifts.

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Interested? Want to know more about the Charity? Check out our website

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Eager to know more the role? Have a look at the Job Description attached.

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​What’s in it for you? Check out the Benefits sheet attached.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Friday, 22 August 2025.

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​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Data Transformation Martech Specialist.

About the role

Our innovative Data, Digital, and Technology Transformation team are driving a large-scale change programme for AIUK. We are on a mission to revolutionise our systems to better align with our strategic goals, ensuring our technology, data and digital capabilities empower our work. By joining us, you will contribute to a human rights impact that resonates globally, leveraging cutting-edge solutions to amplify our efforts. If you are passionate about leveraging technology for social good, this is your chance to make a difference and be part of a team shaping the future of human rights.

The Data Transformation MarTech Specialist will play a pivotal role in a significant cross-organisational multi-year project to comprehensively overhaul AIUK's data and digital capabilities. As the marketing expert in a dedicated project team, you will work to deliver our new CRM and MarTech solution, deploying a full suite of supporting technologies with particular focus on our marketing technology applications.

Collaborating closely with external partners and key internal stakeholders, including AIUK's Data and Insight Team, you will lead on AIUK's transition from our existing marketing technology stack to a new Marketing Cloud solution (or a suite of new marketing applications) that will enable us to provide a seamless experience across all marketing channels and help us to comprehensively manage all of our marketing activities. This is a two-year fixed term role, which is expected to be the maximum length of the transformation programme.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have experience evaluating and implementing new marketing tools/platforms.
• You can lead the review and documentation of Amnesty's marketing processes.
• You collaborate well with others and positively contribute to an inclusive culture.
• You have a good knowledge of CRM solutions, with Salesforce desirable

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro-rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Who we are

ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services.

Summary of the role

The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income.

Main purpose of job

Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels.

The Role Responsibilities

· Maintain and grow ADSS’s income from individual supporters with a focus on digital platforms.

· Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys.

Fundraising Strategy and Planning:

· Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS’s mission, ensuring alignment with organisational goals.

· Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts.

· Develop project plans and assist in setting KPI’s.

· Craft compelling appeals that resonate with donors and reflect the organization’s mission.

· Analyse campaign performance and adjust strategies for continuous improvement.

· Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline.

· Monitor expenditure for individual events and campaigns to ensure a profitable return on investment.

· Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services.

· Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area.

Donor Cultivation and Stewardship:

· Design and implement donor journeys to increase retention and engagement

· In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base.

· Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS’s work.

· Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support.

· Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities.

· Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact.

· Engage with the community through various communication channels, promoting the organisation’s mission and fundraising opportunities.

· Manage online platforms and income pages of our website to maximise the potential channels for donation.

Corporate and Community Partnerships:

Work with the Corporate and Community Fundraisers to:

· Develop Individual Giving programmes within Corporate and Community partnerships

· Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations.

· Engage community leaders and influencers to increase visibility and support for ADSS’s fundraising efforts.

· Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement.

Donor Database Management:

· Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.

· Analyse one-off and regular giving performance and optimise programmes based on insights

· Manage the Membership recruitment process

· Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.

· Work within GDPR and the Fundraising Code of Practice at all times.

This job description is not exhaustive and serves only to highlight the main

requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.

About us

Carers UK is here to make life better for unpaid carers. Through our national helpline, email and online support services, we offer practical information and advice to carers across the UK. Our Carer Services directorate leads on delivering this vital support. It oversees our helpline and online advice services, develops trusted information resources and digital content, coordinates peer support and volunteering opportunities, and runs services designed to help carers feel recognised, supported and connected.
 

About the role

In this role, you will help deliver high-quality support to unpaid carers by coordinating key elements of our advice and information services. You will manage a small team of freelance advisers, maintain oversight of our helpline provision, and ensure that the support carers receive is accurate, timely, and empathetic. You will also lead online information and peer-support sessions for carers, contribute to the development of helpful resources, and use data and feedback to inform service improvements. The role includes a safeguarding element, supporting the identification and appropriate response to any concerns. Experience in advice services would be an advantage, but we welcome applicants with transferable skills and a strong commitment to making a difference for carers.
 

About you

We are looking for someone who is organised, proactive, and confident in communicating clearly and empathetically. You will have excellent planning skills, an eye for detail, and the ability to manage competing priorities while maintaining a high standard of service. You may have experience coordinating people or services and ideally some familiarity with advice provision, helpline delivery, or the wider social care or welfare landscape - although this is not essential. You are comfortable working with data to support service improvement, understand the importance of safeguarding and confidentiality, and are motivated by making a positive impact on the lives of unpaid carers.
 

How to apply

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email us to discuss.  

The closing date for applications is 12am, Sunday 17 August

Please send in your application as soon as possible. We look forward to receiving your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

We may carry out online and social media checks before a formal offer is made. 

Please note the salary band for this role is £37,700.00 to £40, 599.00 depending on experience and will be for full time hours. 

Available as a hybrid role (including working in Bradford office) or remote.

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

Context

We are building a church-based movement against poverty, delivering the right messages at the right times to inspire action and support. Our goal is to strengthen the CAP supporter and church movement to "Face it, Fight it, End it - Together."

We inspire our supporters to give, act, and pray, demonstrating hope to those burdened by debt and poverty. We highlight how God uses CAP to mobilise people and churches, transforming lives, churches, communities and society itself.

We are driven to raise the necessary funds and partnerships needed to achieve CAP's vision of transformed lives, thriving churches, and an end to UK poverty. We collaborate with other fundraising and communications teams to provide a fantastic and rewarding supporter experience.

Purpose

The Philanthropy Leads, reporting to the Head of Philanthropy, are responsible for inspiring new prospective, cultivating and stewarding high-value donors into greater involvement with Christians Against Poverty. They aim to draw supporters closer to the work we do, deepening their relationship and support of CAP. Income from CAP¿s major donors is vital for the future expansion of CAP in the UK.

Each Philanthropy Lead may be allocated one or more area of Philanthropy engagement in order to specialise in, but will be expected to support in any area as required. Such areas include:

Principle gifts

Philanthropy prospecting and development

Trusts and Foundations

Along with seeking direct support for the organisation Christians Against Poverty, there is also an expectation for the postholders to support the raising of funds for the wider movement, particularly for local Church frontline partners.

They themselves will be an experienced and confident relationship builder, communicator and fundraiser, cultivating relationships with high-value donors and partners to achieve ambitious targets.

Passion

Our supporters are more than donors, they are a crucial part of the work we do. We are passionate about ensuring our supporters feel connected, engaged, inspired and committed to tackling poverty in the UK through CAP. We want to give our supporters the best experience of Christians Against Poverty.

Responsibilities

• Strategic Implementation & Fundraising 
• Implementation of a strategic plan to significantly increase major donor income, with a target of 17.5% of overall revenue within 3 years.
• Implement a comprehensive fundraising strategy for major donor income, aligned with CAP's overall strategic priorities.
• Execution of market research and competitor analysis to identify new funding opportunities and best practice in Philanthropic fundraising.
• Build strong relationships with key internal stakeholders, in order to identify points of engagement and draft appropriate funding bids.
• Represent CAP at high-level events and conferences to build relationships with potential donors and partners.

Major Donor Development

• Manage a designated caseload of high-net-worth individuals or trusts, cultivating deep and meaningful relationships.
• Conduct face-to-face meetings, personalised communications, and bespoke stewardship plans to cultivate and steward major donors.
• Develop compelling restricted funding projects to attract major donor investment.
• Implement a donor recognition program to acknowledge and celebrate major donor support.

Philanthropy Team Membership

• A member of the Philanthropy Team of our Mission and Movement Directorate.
• Providing peer support and development with other members of the Philanthropy Team, fostering a high-performing and collaborative environment.
• Work with the Head of Philanthropy to set ambitious targets and KPIs for the postholder, ensuring they are aligned with overall fundraising goals.
• Ensure the timely submission of funding applications and effective stewardship of grant and donor relationships.
• Implement robust systems and processes for donor relationship management, data analysis, and performance tracking.

Impact & Reporting 

• Ensure that the CRM is updated with engagements, proposal submissions and engagement plans in a timely fashion.
• Develop compelling narratives and impact reports that effectively communicate the impact of major donor support.
• Track and analyse key performance indicators (KPIs) to measure the effectiveness of fundraising efforts and identify areas for improvement.
• Provide regular updates on fundraising progress to the Head of Philanthropy.

Innovation & Best Practices 

• Stay abreast of current trends and best practices in major donor fundraising.
• Implement innovative fundraising strategies, such as engaging new philanthropists, digital engagement, corporate engagement and high-impact events.
• Evaluate philanthropy activities with the rest of the team and the Fundraising Insight & Innovation team to develop a deeper understanding of supporters and identify new prospects, making data-informed decisions.
• Champion a culture of continuous learning and improvement within the Philanthropy Team.
• Create opportunities for supporters to engage at a senior level and deepen their relationship with CAP, working with the CEO and other senior staff.

Communications & Campaign Management: 

• Plan philanthropy initiatives that in order to produce excellent bids, proposals, events, and reports, delivered on time and within budget.
• Coordinate with the Brand and Digital Engagement teams to align messaging and campaigns.
• Ensure philanthropy plans align with brand guidelines and fundraising regulations.

Measurable Outputs:

• Implementation of an annual philanthropy plan that contributes to the wider long-term fundraising strategy.
• Deliver assigned agreed annual income targets for philanthropy which may include:
• Major Donor income
• Trusts & foundations income
• Corporate income
• Deliver key philanthropy targets including:
• Number of major donor prospects engaged and converted to a managed relationship
• % of major donor caseload met
• Number of trusts applied to
• Average gift size from major donors

Skills required

• A proven fundraiser who can inspire, influence and deliver results
• Strong negotiation and influencing skills, particularly in securing philanthropic support and building partnerships
• Excellent interpersonal skills to build strong and collaborative relationships with internal and external stakeholders
• Excellent and passionate written and verbal communication skills
• Highly organised and able to manage competing priorities
• Strong financial literacy, including experience managing budgets, tracking performance and forecasting income
• Able to analyse complex situations, identify challenges, and make sound, data-driven decisions
• A high level of emotional intelligence 

 

Essential:

• Proven track record of success in securing significant major gifts (5-6 figures) from high-net-worth individuals.
• Minimum 3 years of experience in high-value fundraising.
• Demonstrated ability to build and maintain strong, long-term relationships with high-net-worth individuals.
• Exceptional interpersonal, communication, and presentation skills.
• Strong strategic planning, analytical, and problem-solving skills
• Strong understanding of fundraising best practices and regulatory requirements.

Desirable:

• Experience of managing budgets for projects and campaigns.
• Knowledge of fundraising databases and CRM systems and Salesforce in particular.

Educational requirements

Essential: 

• HND level or equivalent experience of critical thinking

 Desirable:

• A relevant qualification in fundraising/marketing or equivalent in a relevant discipline (communications, sales).