Customer jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us at a pivotal moment as we transform 100 years of sight loss support for the digital age. You'll be the reassuring first voice for people navigating technology challenges, helping them discover independence they didn't know was possible.
This isn't your typical customer service role. At BWBF, you'll support people with sight loss as they explore technology, and connect with the digital world. Every call matters - from helping someone hear their first audiobook to guiding them through video-calling their grandchildren.
Working with our distributed team across the UK, you'll handle enquiries with empathy and efficiency, knowing that your patience might be the difference between someone giving up on technology or discovering new freedom. You'll collaborate with our Service Delivery team to ensure every person gets the right support at the right time.
We need someone who combines natural warmth with practical problem-solving, who finds satisfaction in small victories, and who understands that behind every technical query is a person seeking independence.
In return, you'll gain skills in assistive technology, work flexibly with a supportive team, and go home knowing you've genuinely improved lives. This is meaningful work with tangible impact.
The client requests no contact from agencies or media sales.
Thank you!
We have an opportunity for an Income officer to join our Customer Accounts team in Bristol.
This is a full time permanent role with a mix of customer visits, home and office working.
We are offering a starting salary of £30,000 - £35,000 per year.
The role:
As an Income Officer you will be working directly with our customers to manage their accounts, provide payment solutions and take appropriate action to recover outstanding debts.
You'll take a proactive approach to prevent customers from falling in to arrears, negotiating repayment arrangements, monitoring payment plans and working closely with internal teams and external agencies to make sure they receive the right advice and support.
You'll be on standby to visit customers in their home as well as occasionally preparing paperwork for legal cases and attending court hearings.
About you:
To be an Income Officer at SNG you will need strong communication skills and the ability to advise customers sensitively on financial matters and arrears management.
You'll have a knowledge of welfare benefits, arrears management, debt recovery processes and income collection.
You will also need:
- The ability to work collaboratively with colleagues, managers and external partners
- A high level of IT literacy
- Strong organisational and time management skills
- The ability to manage a caseload effectively
- The ability to be office based and undertake regular customer visits, you'll need access to your own car and a full driving licence
A DBS check will also be undertaken for the successful candidate.
Interviews will take place on the 24th and 25th November.
What we can offer you:
As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more.
The client requests no contact from agencies or media sales.
Thank you!
SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We're now looking for a Housing Officer to join our team to cover Oxfordshire, based from our Greenham Office.
You'll manage your own diary with a mix of working from home, office and out with our customers.
The Role:
As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.
You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
- Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
- Acting as a trusted point of contact for customers.
- Building relationships with local authorities, community groups, and partner agencies.
- Using data insights to improve services and ensure compliance with legislation and regulations.
- Supporting neighbourhood improvements and shaping services based on the voice of our customers.
- Maintaining accurate customer records and ensuring data is used responsibly.
- Promoting SNG's values and culture of collaboration, safety, and inclusion.
What we're looking for:
- Experience delivering tenancy, lease, or neighbourhood management services.
- Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
- A collaborative approach, working across teams and with external stakeholders.
- Good knowledge of landlord services and the ability to apply this in practice.
- A customer-first mindset, with a track record of achieving positive outcomes.
- Confidence using digital tools to support service delivery.
Desirable:
- Professional membership (e.g. CIH) or willingness to work towards it.
- Experience managing data securely and effectively.
Your Benefits:
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive
Interested? Apply today and help us shape stronger, more vibrant communities.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
IT & Data Support
Location: London (Hybrid – minimum 3 days onsite at Head Office)
Team: Finance & Operations
Reports to: Head of Technology & Data
Salary: Circa £34k
About us
BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.
The Role
We are seeking an enthusiastic and proactive IT & Data Support professional to join our team. In this pivotal role, you will:
- Be the first point of contact for staff technology queries (hardware, software, connectivity, CRM, Microsoft 365, etc.).
- Troubleshoot and resolve straightforward issues; escalate complex cases to suppliers or the Head of Technology & Data.
- Log and monitor support cases with third-party suppliers, ensuring timely resolution.
- Support the day-to-day operation of our CRM system, assisting with user queries, data issues, and development needs.
- Assist colleagues across the organisation with CRM queries, data and reporting requests, and member data analysis.
- Develop, maintain, and run routine reports to support business activities, ensuring data accuracy and consistency.
- Work with the Head of Technology & Data to build dashboards and reports (Power BI or equivalent) to monitor KPIs and member engagement.
- Provide informal training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of technology and data.
- Maintain accurate records of issues, resolutions, and supplier interactions to build organisational knowledge.
- Support compliance with data protection and IT security practices.
- Contribute to documentation of processes, FAQs, and how-to guides for internal use.
Essential:
- Good working knowledge of Microsoft 365 administration (Outlook, Teams, Word, Excel, SharePoint).
- Experience working with CRM systems and handling data queries.
- Strong analytical skills with the ability to produce accurate reports and interpret data.
- Excellent communication skills, able to explain technical and data concepts clearly to non-technical colleagues.
- Strong organisational skills and attention to detail.
- Ability to prioritise and manage multiple workstreams.
- Customer-service orientation with a problem-solving mindset.
Desirable:
- Knowledge of data structures, relational databases, and reporting best practice.
- Experience with Microsoft Dynamics CRM.
- Experience with Power BI (or similar reporting/visualisation tools).
- Knowledge of IT security and data protection best practice.
- Familiarity with working alongside external suppliers or IT service providers.
Why Join Us?
- Work closely with a supportive Head of Technology & Data and cross-functional teams.
- Opportunity to innovate and propose new ideas to improve technology processes.
- Stay up to date with the latest developments in IT and data, and help shape our future.
How to apply
Please submit your CV along with a cover letter that clearly demonstrates how you meet the job description and person specification.
Closing and interview dates
· Closing date is 9am on Tuesday 18 November
· First interviews will be remotely during the week commencing 24 November
· Second interviews will be held in person on Thursday 4 December 2025.
BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.
No agencies please.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?
Join Our Team as a Customer Services Advisor – Outbound calling
As a Customer Services Advisor - Outbound calling , you’ll be the friendly and trusted voice of BHF building meaningful relationships with our customers, supporters, and fundraisers. You’ll play a key role in shaping perceptions, influencing engagement, and stewarding long-term connections through outbound calling and responsive support.
Key Responsibilities:
- Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
- Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
- Providing information, taking donations, and resolving customer queries and feedback.
- Using our ticketing and CRM systems to update customer records.
- Enhancing satisfaction and relationships through stewardship activities.
About You
Your ability to connect with people is your superpower. We’re looking for someone who’s naturally curious, a quick learner, and passionate about building meaningful relationships. You’ll be the first point of contact for our customers and supporters, listening, asking insightful questions, and providing the right help at the right time.
You can influence with empathy, fundraise with integrity, and turn everyday conversations into meaningful moments. Your enthusiasm and warmth shine through in every interaction, guiding supporters through their journey whether they’re training for a major event or making a heartfelt donation. You’re resilient, calm under pressure, and make people feel genuinely valued.
You’ll be confident using Microsoft Office, databases, and handling data entry with accuracy. Your proactive, “can-do” attitude means you take ownership of queries and give people the time and care they deserve.
Driven by customer satisfaction, you see challenges as opportunities to create unforgettable moments. Your excellent administrative and time management skills help you stay organised and focused, even when juggling multiple priorities.
Why Join Us?
We offer our staff generous benefits, such as:
-
30 days annual leave plus bank holidays.
-
Private medical insurance, dental health cover, and money towards gym membership.
-
Pension scheme with employer contribution up to 10%.
-
Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
-
Life assurance.
-
Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
Working Arrangements
- 2 x Permanent contract and 5 x 6-month Fixed Term Contract starting on 14th Jan 2026 .
- Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
- Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.
Interview Process
Our interview process involves two stages:
- Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
- Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 2nd 3rd and 4th December 2025. Please note that these dates are fixed and cannot be changed.
Start Date & Induction:
All new team members will start on 14th Jan 2026, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.
About us
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Registered Charity
More than 1000
Our vision is a world free from the fear of heart and circulatory diseases.
Thank you!
£28,000 - £30,450 per year
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Customer Research Analyst to join our Customer Insight Team in a newly created role.
As a Customer Research Analyst, you’ll help us understand our supporters, donors and stakeholders even better. Working closely with teams across the organisation, you’ll deliver research that brings our customers’ needs to life, supports informed decisions and drives meaningful engagement.
In this role, you’ll design and deliver both quantitative and qualitative research, providing clear and actionable insights that help shape strategy. Alongside the Customer Research Manager, you’ll help champion the use of insight in everything we do, identifying opportunities for market intelligence and consumer research along the way.
You’ll take part in pre- and post-campaign evaluations, design and run customer surveys, interpret data and share findings that inspire action. You’ll also collaborate with external research agencies, when needed, and help develop and promote our Insights Library so knowledge is shared and accessible to everyone.
What we want from you
We’re looking for a Customer Research Analyst who’s curious, analytical and eager to make a real impact through insight. You’ll have a keen interest in both quantitative and qualitative research, from shaping research design and methodology to turning data into meaningful stories that drive action. You’ll already have some experience working in a market or customer research environment.
You’ll bring a strong desire to grow your market research skills and the confidence to communicate findings in a clear, engaging way, whether that’s presenting to a room full of colleagues or sharing insights one to one.
You’ll enjoy building positive, collaborative relationships across teams and have a proactive, results-driven approach that keeps our audiences’ needs front and centre. Above all, you’ll be motivated by the idea of using data to drive change and make a real difference to men and their families affected by prostate cancer.
If that sounds like you, we’d love to hear from you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 16th November 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 1st December 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Thank you!
Customer Coordinator
Job reference: REQ004549
Fixed term for 12 months
£25,563.66 per year
London E15 2GW
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.
If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.
Full time (35 hours a week)
Fixed term for 12 months
Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.
The role
As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.
In this dynamic role, you will:
· Provide telephone-based support with professionalism and empathy
· Manage customer journeys, book appointments, and track progress
· Log all customer interactions accurately using our CRM system
· Support the updating of our job board
· Support the delivery of services and products across Scope
· Assist with administrative tasks including diary management and data entry
About you
You will have:
· A proven track record of delivering excellent customer service, especially over the phone
· Experience of content management systems, such as Kontent AI
· Experience using CRM (ideally Microsoft d365) and call handling systems
· Strong communication and relationship-building skills
· Good IT skills and confidence using Microsoft Office
· A flexible, organised, and proactive approach
A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.
This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus Bank Holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Application closing date - 14/11/2025
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a difference every day with PDSA
At PDSA, we’re dedicated to improving the lives of pets and the people who love them. As a Fundraising Adviser, you’ll play a vital role in helping us raise the funds that keep our veterinary services running, making a real difference to pets and their owners across the UK.
If you’re a great communicator with a passion for helping others and a drive to achieve goals, this could be the perfect role for you.
About the role
You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital.
Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results.
Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.
What you’ll do
- Make inspiring outbound calls to engage supporters, encourage donations, and promote PDSA’s work.
- Handle inbound calls related to fundraising with empathy and professionalism.
- Achieve personal and team income, service and quality targets.
- Build positive relationships with supporters through excellent communication and listening skills.
- Ensure accuracy and compliance with Data Protection and fundraising regulations.
- Maintain up-to-date knowledge of PDSA’s veterinary and fundraising activities.
About you
You’ll bring:
- Experience working towards financial or operational targets.
- Excellent telephone and listening skills, with the ability to build rapport.
- A positive, solutions-focused approach.
- Confidence using computer systems and managing data accurately.
Desirable experience includes:
- Customer service or complaint handling.
- Fundraising, sales or supporter engagement.
What We Offer
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits, including:
- 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
- Special days off, including:
- A paid Volunteering Day
- A Celebration Day for something meaningful to you
- A dedicated Wellbeing Day to focus on yourself
- Generous pension scheme – up to 10% employer contributions
- Free Life Assurance (4 x annual salary)
- Enhanced family leave (maternity, adoption & paternity)
- Retail, travel & leisure discounts through Fetch platform
- 15% discount on PDSA Pet Insurance plus access to staff vet services for pets
About PDSA
As the UK’s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
The client requests no contact from agencies or media sales.
Thank you!
Customer Coordinator
Job reference: REQ004549
Fixed term for 12 months
£25,563.66 per year
London E15 2GW
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.
If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.
Full time (35 hours a week)
Fixed term for 12 months
Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.
The role
As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.
In this dynamic role, you will:
· Provide telephone-based support with professionalism and empathy
· Manage customer journeys, book appointments, and track progress
· Log all customer interactions accurately using our CRM system
· Support the updating of our job board
· Support the delivery of services and products across Scope
· Assist with administrative tasks including diary management and data entry
About you
You will have:
· A proven track record of delivering excellent customer service, especially over the phone
· Experience of content management systems, such as Kontent AI
· Experience using CRM (ideally Microsoft d365) and call handling systems
· Strong communication and relationship-building skills
· Good IT skills and confidence using Microsoft Office
· A flexible, organised, and proactive approach
A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.
This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus Bank Holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Application closing date - 14/11/2025
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
- Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage the removal process and consent process
- Assist with sending out problem payment letters
- Following up cancelled regular payments as part of the winback process
- Assist with handling material requests and recording actions on the Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Senior Supporter Care Manager
Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Thank you!
Rate: £14.49 per hour
Contract: Temporary, starting end of November for approximately 3–4 months
We are recruiting on behalf of a UK-based charity for a temporary Donation Processing Assistant to support their donation administration processes.
This role will primarily focus on managing donation cancellations and amendments, ensuring all changes are recorded accurately and efficiently. You will also support wider donation processing and administration to maintain accurate records and a seamless supporter experience.
Key Responsibilities
- Process donation cancellations and amendments accurately and within agreed timescales.
- Support the processing of Direct Debit and Recurring Card Payments, including data entry and imports into the CRM system.
- Record supporter donations and interactions accurately.
- Assist with general administration related to income streams as required.
- Ensure compliance with GDPR, fundraising regulations, and internal governance procedures.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Experience working with CRM or fundraising databases (knowledge of Microsoft Dynamics is advantageous).
- Confidence handling donation amendments and sensitive information.
- Organised, proactive, and able to work independently.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Genuine innovation. Visionary solutions. Surprising results.
Salesforce CRM Engineer
£52,000 - £58,000 plus
Reports to: Lead CRM Engineer
Grade: P2
Directorate: Chief Operating Office
Contract: Contract type
Hours: Full time 35 hours per week
Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: 16 November 2025, 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: 1 stage competency interview
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
As a CRM Engineer at Cancer Research UK (CRUK) you will play an essential role in our migration from Sieble to Salesforce by helping to deliver specific packages of development for our Salesforce platform within one of our Technology product teams while running our CRM platform in production, in collaboration with the CRM support team.
Collaborating with other Engineers, Sieble Application Administrators, Product Managers, Testers, Agile Coaches, Architects, support engineers, end users, and Business Analysts you will adopt and ensure best practices while looking for new and improved approaches to technical challenges. You must be able to communicate with less technical colleagues from the wider charity in a language they can understand to help them convert business challenges into technical solutions.
A key part of the role is to keep the Salesforce system operational by managing administrative changes from both the development teams and support functions. This will involve maintaining and onboarding user profiles as the platform grows (we currently have 70 users, are onboarding 100 this quarter, and up to 500 in the first half of next year). You will also work to continually improve the accessibility, availability, performance, and security of our Salesforce products and environments.
What will I be doing?
- Working independently or in collaboration with Solution Architects to support solutions in line with the CRM Engineering strategy
- Collaborating with Product Managers, Service Designers, UX Designers, Business Analysts, and operational teams/support to identify user needs, discuss capabilities and iteratively design solutions
- Contributing to the CRM Engineering capability team to identify and share good practices; develop standards, patterns, automation & tools; and reduce technical debt and operational risks
- Developing the CRM platform ensuring clean, readable, and properly tested code based on tried and tested design patterns while running the platform in production with the CRM support team
- Building applications on our Salesforce platform which includes data model design, custom UIs, custom logic, inbound and outbound integration logic
- Working with Infrastructure teams to request appropriate infrastructure builds for production and non-production in support of the required CRM technical architecture.
- Work with infrastructure teams to request appropriate infrastructure builds for production and non-production in support of the required technical architecture
- Tracking license usage across all application environments.
- Liaising with less technical colleagues from the wider charity in a language they can understand to help them convert business challenges into technical solutions
- Managing administrative tasks on CRM platforms (including deployment of code, configuration, user admin such as onboarding and maintanence etc)
What are you looking for?
- Salesforce Administration Certified (Admin 201)
- Ability to manage administrative tasks on Salesforce (including deployment of code, configuration, and user admin)
- Built applications on Salesforce including data model design, custom UIs, custom logic, inbound and outbound integration logic
- Ran critical services in production and designing highly-available, scalable, and secure solutions
- Ability to cope with continual change and contribute constructively to improvement cycles
- Awareness of integration technologies (e.g. Informatica, MS SSIS, Weblogic, and associated transport protocols- such as JMS, web services in an administrative capacity)
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
For more information about working with us please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Thank you!
We are seeking a proactive, detail-oriented and data-focused [IT/data confident] administrator to support our CRM and audience development activities.
Hofesh Shechter Company is a boundary-breaking international dance company, led by Artistic Director Hofesh Shechter. Our work includes large-scale touring, film projects, the emerging talent programme Shechter II interwoven with our Shechter Moves learning programme.
This newly created position is central to our data strategy, focusing on centralising audience and supporter information using our new specialist CRM and event management systems, Monad and YesPlan. You will be responsible for data integrity, analysis and supporting us to turn rich audience insights into a powerful tool for storytelling and growth, helping us build deeper relationships with our diverse audiences.
This is an ideal role for someone passionate about IT systems and the arts. It suits a recent data/business analytics graduate looking for a role with real-world impact in the UK’s vibrant creative sector or an aspiring arts administrator who thrives on a mix of analytical and creative work.
Thank you!
Genuine innovation. Visionary solutions. Surprising results.
Lead CRM Engineer - Salesforce
£74,000 - £79,000 plus
Reports to: Head of Engineering
Grade: P3
Directorate: Chief Operating Office
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: 16 November 2025, 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: 2 stage interview process which will involve competency and technical assessment.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
The Lead CRM Engineer is responsible for taking a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, reduce technical debt and operational risks.
In addition the Lead CRM Engineer should design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; apply specialist knowledge to identify improvements.
What will I be doing?
- Lead in all aspects of the software development life cycle e.g., requirements, analysis, design, implementation, testing and documentation
- Apply Lean and Agile principles to develop high quality code that has minimal bugs, adheres to CRUK standards and is highly supportable
- Work either independently or in collaboration with Solution Architects to design new solutions in line with the CRM Engineering strategy
- Start the development of new products from scratch, leading on all the technical decisions this entails
- Work in collaboration with Product Managers, Service Designers, UX Designers, Business Analysts etc to identify user needs, discuss capabilities and iteratively design solutions
- Take a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, and reduce technical debt and operational risks
- Design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; applying specialist knowledge to identify improvements
- Apply Site Reliability Engineering principles to track and improve the availability, performance, and security of CRM products. Support the resolution of incidents impacting our products.
- Responsible for release management and line management of 2-5 CRM engineers, coaching them to develop their skills, behaviours and develop their careers.
What are you looking for?
Essential:
- Ability to write clean, readable, and properly tested code based on tried and tested design patterns.
- Experience building applications on our existing CRM platform (Siebel) and/or future CRM (Salesforce), including data model design, custom UIs, custom logic, inbound and outbound integration logic
- Experience running critical services in production and designing highly available, scalable, and secure solutions
- Acted as a Senior or Lead within an Engineering team, starting the development of new features from scratch, defining the overall solutions, and reviewing more junior engineers' work.'
Desirable:
- Understands business problems and able to translate them into solution designs using creativity and pragmatism.
- Knowledge of modern software development methods (SCRUM, Kanban) and approaches (test-driven development, behaviour driven development, continuous integration, continuous delivery)
- Can communicate complex information and concepts to technical and business colleagues, influencing others effectively
- Worked in a complex technical environment with multiple types of business operations and conflicting priorities
- Able to cope with continual change and contribute constructively to improvement cycles
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
Additional information
For more information about working with us please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Thank you!
Villiers Park's vision is a future where every young person has the opportunity to realise their full potential. Yet for too many, this is limited by economic, social and personal barriers not of their making. As a national social mobility charity, we exist to change that.
We deliver targeted programmes in areas of socio-economic deprivation and inequality across the country. We have five hubs, in Hastings and Bexhill, Swindon, Tyneside, Norwich and Cambridgeshire, and reach over 2,500 young people every year.
We recently developed our 2025-30 strategy, which aims to deepen our impact and double our reach over the next five years. A new fundraising strategy and campaign, Beyond Barriers, will be launched to secure the funds to help us realise our goals and make a positive and lasting impact on the lives of more young people nationwide.
The Fundraising Operations and Data Manager is a newly created role in our Fundraising team. They will be responsible for managing the charity’s CRM (Salesforce) and working with colleagues across the team, and wider organisation, to ensure the smooth operational delivery of fundraising processes and activities.
The Fundraising Operations and Data Manager will provide data and donor insights to help identify trends and opportunities that contribute to shaping fundraising campaigns and enhance our stewardship.
Key responsibilities include:
- Be responsible for the overall management of the Salesforce CRM system, ensuring accurate and up-to-date data entry. This includes processing donations, pipeline updates and managing data imports, exports and migrations to support fundraising activities.
- Create reports and dashboards to enable accurate and timely reporting.
- Identify opportunities for improvement and automation, collaborating with colleagues across the organisation to ensure the smooth operation and optimal use of the CRM.
- Work closely with the Head of Fundraising and Finance Manager to ensure that all donations are thanked in a timely manner and recorded correctly.
- Manage pledge payment tracking and reminders and follow-up processes for multi-year donations. Ensure that data management is carried out in accordance with GDPR and PECR, Villiers Park’s data protection and privacy notices, and the Fundraising Code of Practice.
- Act as the point person for all prospect research activities, liaising with third party providers and ensuring adherence to data protection requirements and best practice at all times.
- Oversee the recognition framework and stewardship of current supporters, managing a sustainable and creative stewardship programme that engages supporters with our work.
- Create templates and systems that enhance cultivation and stewardship.
- Generate mailing lists for fundraising and communications, which respond to a range of motivations to give and engagement with the charity.
- Oversee and deliver operational efficiencies in our fundraising processes, for example, with payment providers and events.
- Any other duties as reasonably requested.
