Customer jobs

Location: Flexible with two days every fortnight in the Oxford Office
Department: Volunteering
Salary: £35,000 to £38,000 per annum (depending on experience) plus £2,500 car allowance
Hours: 35
Contract Type: Permanent

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

ROLE OVERVIEW:

This role is central to how we evolve our volunteering offer. The Volunteering Development Lead is responsible for designing and working with other teams to pilot new models of volunteering that help us reach more people, increase flexibility, and create meaningful opportunities for individuals to contribute in ways that suit them.

Working at the intersection of innovation, collaboration, and project delivery, the role will lead on developing new opportunities for volunteer involvement, creating training materials, and building internal capability to support new ways of volunteering. The post-holder will act as a connector across teams, identifying where volunteers can add value and supporting colleagues to confidently engage them. It’s a dynamic role that requires creativity, people skills, and a commitment to continuous improvement.

This role involves occasional travel and overnight stays to attend events, meetings.

KEY RESPONSIBILITIES:

• Design and develop new types of volunteering opportunities, ensuring they are accessible, purposeful, and meet both organisational and volunteer needs. Works closely with the Volunteering Experience Lead and Coordinator to ensure new roles are integrated and supported.
• Lead volunteering development projects, managing timelines, stakeholders, and outcomes to deliver high-quality results.
• Work closely with teams across the charity to identify where and how volunteers can be better utilised and supported.
• Develop and deliver training resources for new volunteering roles and approaches, supporting staff and volunteer leads.
• Champion inclusive and innovative volunteer practices, inspiring teams to adopt new ways of involving people.
• Embed good volunteer management principles across the organisation, building confidence and consistency in approach.

GENERAL RESPONSIBILITIES:

• Maintain strong relationships with internal teams, ensuring alignment across departments.
• Take a proactive role in team meetings, agenda setting, and action tracking.
• Ensure compliance with health and safety policies and other regulatory requirements.
• Engage in continuous professional development through training and feedback.
• Represent RABI at events and outreach initiatives.
• Support team operations during absences and assist with additional tasks as needed.

PERSON SPECIFICIATION:

Essential

• Affinity, understanding and demonstration of the goals and objectives of RABI
• Experience designing and delivering new volunteer roles or programmes.
• Strong knowledge of volunteer management best practice and safeguarding.
• Skilled collaborator, able to build relationships and influence across teams.
• Strong project management skills with the ability to lead multiple priorities.
• Creative thinker with a solutions-focused approach to challenges.
• Confident communicator with excellent written and verbal skills.
• Experience designing and delivering training or workshops.
• Good understanding of inclusive and accessible volunteering practice.
• Knowledge of volunteer management best practice and safeguarding.
• Able to use data, feedback, or insight to improve services.
• Experience supporting change or innovation projects in a charity or community setting.
• Good digital literacy, including MS Office and CRM/volunteer platforms.
• Willingness and ability to travel occasionally, including overnight stays.

Desirable

• Experience using CRM or volunteer management systems.
• Understanding of rural or community-based volunteering.
• Experience involving people with lived experience in service development.
• Experience supporting organisational or cultural change.
• A full UK driving licence, as travel within England and Wales will be required.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Benefits

• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI because of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications, and abilities.

REF-223 995

Lead change. Tackle poverty. Build community.

East Durham Trust is looking for a visionary and dynamic Chief Executive Officer to lead our organisation into the next chapter.

We are the flagship voluntary and community sector organisation for East Durham – one of the UK’s most disadvantaged communities – and we exist to fight poverty, support vulnerable people, and empower local residents to thrive.

In 2025, our work spans:

• Crisis Support Services – providing emergency food and energy support and tackling the root causes of poverty.
• Information, Advice, and Guidance Services – including community-based advice support and the East Durham Debt centre working in collaborative community and VCSE partnerships
• Community Energy Initiatives – including PowerED (Power East Durham), Horden Heat and Energising East Durham, a 5-year programme driving forward local renewable energy solutions and fuel poverty reduction.
• No More Nowt – an Arts Council England funded programme bringing cultural opportunities to local people.
• Volunteering and Social Action Programmes – engaging and supporting a network of volunteers to strengthen local communities. Including a range of community-based services and opportunities.
• Community House – providing managed workspace, community hub facilities, and hosting co-located partner organisations.
• Other targeted projects funded by national, regional, and local funders.

About the role

As CEO, you’ll provide strategic leadership and vision, ensuring the Trust remains financially sustainable, digitally equipped, and impactful in addressing the challenges our communities face.

You will:

• Inspire and lead our staff and volunteers.
• Drive forward income generation and financial stability (we use Xero).
• Oversee effective service delivery, using digital referral systems and our Charity Log CRM to measure and grow impact.
• Represent East Durham Trust with funders, policymakers, partners, and the media.
• Lead innovation and ensure our work remains rooted in the needs of local people.

About you

We’re looking for a leader who combines passion with professionalism. You’ll bring:

• Senior leadership experience in the voluntary, community or social sector.
• A track record in securing funding and leading organisational growth.
• Strong financial management skills, with experience of digital systems.
• Outstanding communication and partnership-building skills.
• A deep commitment to tackling poverty and inequality.

Why join us?

This is a unique opportunity to lead a respected community anchor organisation with a national profile and a local heart. You’ll be part of shaping solutions to the cost-of-living crisis, fuel poverty, and social disadvantage – while ensuring local people have a strong voice and real opportunities.

Apply now and help us power change in East Durham.

For an informal discussion about the role, please contact Chair of Trustees

Closing Date: 6th October 2025

Interviews Week Commencing: 13th October 2025

An exciting opportunity has arisen for a Grants Support Executive to join a leading national charity. This is a full-time, permanent role providing a support and delivery function for the charity’s individual and organisational grants programme.

Key responsibilities of the role:

• Provide a secretariat function to the grants committee, including preparation of committee briefs, reports, draft minutes, and liaison with committee and sub-committee members
• Support the grants strategy programme director and board in delivery and administration
• Assist Grants Officers in making grants to partner organisations and individuals, deputising during periods of absence
• Manage the assurance visit programme, including preparation of briefs, visit reports, and follow-up actions
• Work with colleagues internally and externally to develop needs-gap reporting mechanisms
• Support the Executive Officer in preparing grants department financial reports, performance reporting, and forecasting products
• Assist in developing an outcome and impact reporting framework for supported organisations
• Manage the grants department’s key contact list, partner database, and information/knowledge management systems
• Develop and maintain the Grants Department business continuity plan
• Undertake any other duties as reasonably required to support the grants function

Ideal candidate profile:

• Minimum of three years’ experience in charity grant making, welfare, or related administrative experience
• Strong organisational and office administration skills
• Highly competent in MS Office applications, particularly Outlook, Excel, and PowerPoint; experience with casework management or CRM systems desirable
• Excellent written and verbal communication skills, with the ability to produce succinct and accurate reports, policy papers, and correspondence
• Financially literate with familiarity in financial management and reporting
• Self-starter, proactive, energetic, and reliable team player with a strong work ethic
• Methodical, pragmatic, and solutions-oriented with a willingness to learn and take on additional responsibilities

Location: Central London

Salary: £36,000

Working hours: Full-time, 35 hours per week

Working pattern: Hybrid, minimum 2 days per week on-site

Contract: Permanent

This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.

As a Project Coordinator at Mind of the Student, you support the smooth planning and delivery of our mental health programmes in schools and the community. You’ll liaise with schools and our community partners to schedule workshops, manage logistics, and ensure everything runs to time.

You’ll also help track progress, gather feedback, and keep communication clear and consistent across the team.

We’re looking for someone who is highly organised, proactive, and a strong communicator. You’ll be confident building relationships with a wide range of people, from school staff to volunteers, and you’ll take pride in delivering work that is thoughtful, accurate, and on time.

You should be comfortable managing multiple tasks at once, able to stay calm under pressure, and always willing to pitch in where needed. A genuine passion for youth mental health and making a positive impact in schools and local community centres is essential, as is a flexible, can-do attitude and a willingness to learn and grow within a supportive team.

Before applying, please read through our Application Information Pack.

Good luck with your application!

Retail Field Manager - Wales

Location Cardiff

Weekly Hours3 7.5

Job Title: Retail Field Manager - Wales

Location: Cardiff

Salary: £40,429.00 per annum

Weekly Hours: 37.5

Reference: YMC1136472

Are you an experienced and dynamic leader with a passion for retail and community engagement? Do you thrive in a fast-paced, results-driven environment where you can inspire teams and make a tangible difference? If so, we have an exciting opportunity for you to join the YMCA as a Retail Field Manager.

The Role

As a Retail Field Manager, you will oversee a group of charity shops within your designated geographical area, with the goal of maximizing sales, income, and community impact. You’ll manage a team of Shop Managers and Van Drivers to achieve exceptional results. This is a key leadership role that combines strategic thinking with hands-on operational management, all while upholding the YMCA’s ethos, values, and behaviors.

What You’ll Be Doing

Income and Profit

• Conduct weekly store visits, identifying opportunities for improvement and implementing actionable plans to drive sales and profitability.
• Analyse store financial performance and develop tailored strategies to achieve targets.
• Maximize Gift Aid income and ensure compliance with YMCA and HMRC regulations.

Stock and Logistics

• Drive stock generation activities and collaborate with the Stock Manager to secure corporate donations.
• Ensure effective stock processing procedures to maximize sales while minimizing waste.
• Manage the day-to-day logistics of van crews and drivers, monitoring performance using the vehicle management system.

People Management

• Build and lead a motivated, high-performing team, fostering an inclusive and supportive work environment.
• Recruit, train, and develop Shop Managers, Van Drivers, and volunteers to achieve their full potential.
• Address employee relations matters fairly and in line with YMCA policies, working closely with HR to ensure consistency.

Community Engagement and Customer Experience

• Ensure shops are well-stocked, organized, and display a wide range of goods at competitive prices.
• Build strong relationships with local communities to drive stock generation, increase volunteering, and enhance shop visibility.
• Deliver exceptional customer service to donors, customers, and supporters, ensuring that every interaction reflects YMCA values.

Health & Safety and Property Management

• Ensure compliance with health and safety regulations in all stores, conducting regular risk assessments.
• Support stores with property-related matters, ensuring that maintenance issues are resolved promptly and efficiently.

IT and Technology

• Ensure that store teams are proficient in using available technology to optimize performance.
• Troubleshoot IT and technology issues, ensuring timely resolutions to minimize disruptions.

What We’re Looking For

We’re looking for a leader who is as passionate about retail as they are about making a difference in their community. To be successful in this role, you’ll need:

• Retail Expertise: Proven experience in managing multiple retail locations or a large-scale retail operation, with a strong track record of driving sales and profitability.
• Leadership Skills: The ability to inspire, motivate, and develop a diverse team, with excellent communication and interpersonal skills.
• Analytical Mindset: A data-driven approach to identifying opportunities and implementing solutions that improve performance.
• Community Focus: A passion for engaging with local communities to build relationships and enhance the YMCA’s impact.
• Organizational Skills: The ability to manage multiple priorities, meet deadlines, and maintain high standards across all areas of responsibility.
• Compliance Awareness: A thorough understanding of health and safety, property maintenance, and regulatory compliance within a retail environment.

Why Join Us?

At the YMCA, we are proud of our mission to create positive change in local communities. As a Retail Field Manager, you’ll play a pivotal role in helping us achieve our goals while also developing your own career in a supportive and rewarding environment.

In return for your dedication, we offer:

• A competitive salary of £40,429 per annum.
• The opportunity to lead and develop a team within a nationally recognized charity.
• A role that offers variety, challenge, and the chance to make a real impact.
• Access to training and development opportunities to help you grow in your role.
• The satisfaction of knowing your work directly contributes to supporting the YMCA’s mission of helping people reach their full potential.

How to Apply

If you’re ready to take the next step in your career and join an organization that values passion, professionalism, and community, we’d love to hear from you!

To apply, please send your CV.

Join us and be part of a team that’s making a difference—every single day.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds.  Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Reports to:  Business Development Manager

Starting salary range:  £26,521 - £30,000

Location: London – EC4Y 8EE (Hybrid)

Contract: Permanent, full-time (31.5 hours per week)

Job Purpose 

This role is a fantastic opportunity for someone looking to develop their knowledge and skills in business development. Working alongside our Business Development Manager, you’ll get involved in new business generation, account management, increasing sponsorship opportunities and converting leads to sales. You’ll also be involved in providing an outstanding level of customer service to our partners and sponsors and develop your own portfolio of accounts and sales prospects.  

Please note: This role may require travel, overnight stays and weekend work, for example at our conferences. 

Main Responsibilties 

Business development support 

• Support with the delivery of a business development strategy for BSR that secures financially sustainable funding streams that support our drive to improve patient care 
• Carry out routine market research, pricing modelling and competitor analysis  
• Generate ideas for product development that improve our product portfolios to keep partners engaged in supporting our membership. 

Relationship building and customer service 

• Provide exceptional and consistent relationship management with sponsors, partners and collaborators  
• With the Business Development Manager, enable internal sharing of insight and intelligence about trends and movements with industry partners  
• Keep all trackers and sales pipelines up to date. 

Systems and compliance 

• Support our partners to maximise their impact  
• Be the key admin for business development systems and trackers, including being the team’s subject matter expert for the CRM 
• Be a secondary admin for related team systems, such as booking systems and conference apps 
• With the Business Development Manager, ensure our materials and products are compliant with the ABPI pharmaceutical industry code  
• Work closely with the finance team to ensure all billing and invoicing is issued and processed in a timely manner 
• Ensure our partners are aligning with our sustainability value and event requirements. 

Person Specification 

1. Experience of sales and/or business development either directly or in a support function   
2.  Experience of digital systems and tools 
3.  Ability to carry out market research and competitor analysis and report findings 
4.  Proven skills in customer services  
5.  Excellent time management and prioritisation skills 
6.  Good interpersonal and communication skills 
7.  Commitment to BSR values. 

Timetable

The closing date for applications is 5pm on Wednesday 1st October.
Interviews are expected to take place Thursday 9th October.

Equity, Inclusion and Diversity statement

BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 
 
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.

Join Different Strokes, a national charity led by young stroke survivors for young stroke survivors. There are 100,000 strokes in the UK every year, and 1 in 4 of these happen to someone of working age or younger. We aim to promote independent stroke recovery and help younger stroke survivors to reclaim their lives.

We are a small national charity that really cares about what we do. We are currently looking to expand our team, and to devote additional resources to support our network of local groups across the UK, which provide vital peer support for stroke survivors in a face-to-face setting.

We have around 30 autonomous local groups, which are all volunteer led.  As the Community Administrator you will work closely with our Volunteer and Groups Co-ordinator, and provide vital administrative support.  You will be responsible for such activities as data collecting, ensuring group documents and paperwork requirements are up-to-date, providing monthly updates and ordering marketing materials. 

You will help to ensure that all our group volunteers receive the support they require, and respect the autonomy that groups have to make their own decisions, while ensuring that they work within the framework of Different Strokes and that they meet compliance requirements.  The ability to communicate effectively with group volunteers and other third parties, by phone, email and through online platforms, is essential.

The role would be based in our office in Milton Keynes.  The willingness to undertake occasional visits to groups would be beneficial.

This is a permanent position for 15 hours per week.  Very occasional evening or weekend work will be required.

Applications are particularly welcome from individuals who have been personally affected by stroke.

Closing date: Monday 29th September 2025.

Interviews are likely to be held between Wednesday 8th October and Friday 17th October.  Interviews will be held at our office in Milton Keynes; if you have any accessibility requirements regarding interview please let us know.

For the full breakdown of responsibilities, please see the recruitment pack

Summary

We are seeking a proactive and diligent Compliance Officer to join our Recruitment and Operations team. You will be responsible for providing a robust compliant onboarding service for all successful applicants to our awardwinning Tutoring Programmes; ensuring all candidates are ready and fully eligible to start their delivering tuition sessions in colleges across the country. The ideal candidate will oversee the end-to-end onboarding process and ensure all pre-employment checks meet the standards required by Get Further and safer recruitment practices.

Key Responsibilities:

Compliance and Onboarding:

• Manage the end-to-end onboarding process, ensuring all pre-employment checks (Right to Work, DBS, references, and safeguarding requirements) are completed accurately and on time.
• Maintain accurate and secure records in line with GDPR and safer recruitment practices.
• Oversee the offboarding process where appropriate Safeguarding and Quality Assurance
• Ensure all safeguarding requirements are met and documented within our CRM system.
• Monitor compliance requirements and ensure continuous alignment with safer recruitment policies.
• Work closely with the Head of Recruitment to deliver in line with Get Further’s five-year strategy.

Communication and Stakeholder Engagement

• Manage tutor communications during the onboarding stage, ensuring candidate enquiries are responded to promptly via the shared mailbox.
• Liaise with College HR departments, providing assurance letters and compliance information for tutors.
• Collaborate with internal departments to ensure smooth onboarding and cross-team coordination.
• Support the onboarding process by reviewing and collating documentation and references.
• Ensure all Right to Work (RTW) checks are completed accurately and renewed and in a timely manner.
• Oversee the processing and verification of enhanced DBS checks, tutor reference requests and Social online Media checks.
• Ensure all safeguarding requirements are met and documented within our CRM database.
• Maintain accurate records in line with GDPR and compliance standards.
• Manage our Tutor Training booking process.
• Oversee the offboarding process where appropriate.
• Liaise with internal departments to ensure smooth onboarding and compliance.
• Manage tutor communications during the onboarding stage and oversee our onboarding mailbox – ensuring enquiries are responded to in a timely manner.
• Liaise with College HR departments and provide assurance letters for Get Further Tutors.
• Work with the Head of Recruitment to deliver Get Furthers five-year strategy.
• Manage the onboarding budget for tutors 

Who We’re Looking For

An enthusiastic and diligent team player with a passion for educational equality and inclusive hiring. You’ll thrive on building relationships, to creating a brilliant, supportive experience for applicants on their journey from start to finish. You’ll also bring a meticulous eye for detail and a commitment to safeguarding through thorough compliance checks and understand the importance of safer recruitment practices. If you're someone who combines people-first energy with process driven precision, we'd love to hear from you.

We welcome candidates from a wide range of backgrounds. Experience in the following areas may be particularly useful, but we understand that these skills can be gained in many different ways.

• Carrying out pre-employment checks such as Right to Work, DBS, or reference verification
• Managing onboarding or admissions processes and ensuring documentation is complete and accurate
• Handling sensitive or confidential information in line with safeguarding or GDPR requirements
• Coordinating compliance processes, audits, or record-keeping
• Supporting recruitment, HR, or people-focused processes in education, charities, local government, or other sectors.

We promote a supportive, collaborative, and inclusive working environment and are guided by our core values. These values are at the heart of our organisation’s personality. 

Finance Business Partner (Property) 18 month FTC

Are you an experienced Finance Business Partner with property experience looking for a role where you can make a real difference in the charity sector? 

Mencap operates in over 1,600 properties in England, Northern Ireland and Wales. This includes providing personal support services for people with a learning disability in a variety of settings, housing management services across 250 properties, retail shops and offices.

We have a fantastic and rewarding opportunity for a Finance professional to support our property team for the next 18 months as they focus on delivering transformation in their processes. This role is a 30 hours fixed-term contract for 18 months, on a 4 day a week basis.

We have large offices in London, and Peterborough and smaller offices located throughout the UK. If there is no office available within a reasonable distance, the role may be offered as home-based with some travel for team meetings. 

We are looking for someone who is a confident communicator with both finance colleagues and operational staff, adapting their style to their audience. Someone who is well organised, can prioritise their workload and have the ability to maintain accuracy and attention to detail while working to tight deadlines will thrive in this role. This role will work closely with property and operational teams to create strong financial planning for opex and capex. This will support

Mencap to deliver our services in quality properties, providing timely and accurate financial information to a variety of stakeholders. 

The successful candidate will use their experience in housing to work with teams to implement our new property management system and strengthen the financial processes, policies and reporting around our properties.

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!

What will it take?

In this role, you will need to bring

• Experience in a finance business partnering role within a Local Authority or social housing environment.
• Exposure to property transformation projects and a track record of providing financial support.
• Some understanding of social housing regulations and the financial reporting required.
• Great collaboration and communication skills, with the ability to work with teams to deliver service improvements. 
• A proactive approach to service innovation, customer engagement, and operational efficiency. 
• Part qualified or qualified by experience with finance qualifications.
• Excellent Microsoft applications skills i.e. Excel, Word, PowerPoint and understanding of finance systems. 

This role plays a vital part in supporting Mencap’s property strategy. If you're passionate about driving financial excellence and contributing to Mencap’s property strategy, this could be the ideal opportunity for you. Apply now – applications close on Sunday, 28th September. Interviews will be held via Microsoft Teams during the week beginning 6th October. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Job Description

Join Us in Making a Difference at Marie Curie

Marie Curie is the UK’s leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

What you’ll do

You'll play a hands-on role across a wide mix of activities - from creating and sending fundraising packs to processing pledger results and working closely with the rest of our fundraising team to keep everything running seamlessly.

Who you’ll work with

• Regional & Events Fundraising Teams
• Supporter Relations Team
• Volunteers and Supporters

Your responsibilities

• Support fundraising teams with appeals, campaigns and events
• Handle fulfilment tasks: welcome packs, pledger thank-you letters, and fundraising materials
• Liaise with colleagues and suppliers to meet supporter needs
• Bring ideas to team meetings to improve how we work
• Tackle challenges, support colleagues, and get involved in projects as the team grows
• Always follow Marie Curie’s policies and standards

Please see the full job description here.

Application Process 

As part of your online application, you will be asked for a CV.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. 

Close date for applications: Friday 26th September 2025

Salary: £22,222 – £23,600

Contract: 28 hours per week

Based:  Edinburgh Office

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. 

Background to the role

Job description

Job Purpose

• Carry out home repairs and maintenance work for older people and/or their carers across East London. 
• Support AUKEL Home & Settle service in providing support to aid hospital discharge. 
• Carry out home security checks and advise and fit crime safety devices/adaptations. 
• Deliver person centred service to diverse communities across East London. 

Key Tasks

• Fitting installations to instructions from Social Workers / Occupational Therapists e.g.,
  • key safes
  • fitting grab rails
  • banister rails 
  • raised toilet seats 
  • telephone extensions 
  • fixing commodes to the floor 
  • fixing down loose floor covering
• Installation of security devices and smoke alarms. 
• Relocation of furniture – set-up of micro-environments to aid hospital discharge. 
• Draft proofing 
• Delivery of equipment as required e.g. emergency heaters, walking frames etc. 
• Carry out home safety checks advising on crime safety devices and adaptations and fitting as required. 
• Taking care of cleaning of tools and equipment and checking they are in good working order meeting health & safety requirements. 
• Ensure that the service user’s home is left clean and tidy on completion of the work and be responsible for the safe and proper removal of waste and debris. 
• Taking responsibility, whilst using, AUKEL vehicle(s) ensuring that are in a roadworthy condition and reporting any concerns to Line Manager. 
• Carpentry, minor plumbing, minor electrical work 
• Working closely and supporting AUKEL volunteers. 

Administration

• Keeping detailed records of jobs completed e.g., time taken, materials used, cost.
• Keep accurate records of customer donations.

Quality

• Provide services in accordance with Health & Safety Legislation.
• Supporting the maintenance of Foundations Quality Mark by providing excellent services and customer support

Liaison

• Home & Settle Hospital Discharge Services
• Home & Care Services
• Bart’s Health NHS Trust Royal London, Newham & Whipps Cross Hospitals
• Homerton University Hospital
• Adult Social Care
• Wider AUKEL services

General

• Meet regularly with line manager for support, supervision and appraisal.
• To attend team and staff meetings, (and other meetings) as required.
• To undertake any training required to be completed to fulfil the role e.g., Trusted Assessor training;
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
• Carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

 Functional Links

• The role is supervised and supported by the Senior Handyperson
• Hospital Discharge Project Co-Ordinators: Royal London Hospital, Homerton Hospital and Whipps Cross Hospital.
• Wider AUKEL services
• Facilities Manager.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Essential/Desirable

Experience

Essential

• Experience of working in a diverse community
• Experience of working in a domestic environment
• Demonstrable experience of working as a handyperson

Knowledge & Understanding

Essential

• Understanding of confidentiality policy and practice
• An awareness of and sensitivity to the needs of older people
• Awareness of health and safety issues, risk assessment, COSHH, RIDDOR etc.
• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understanding of Equity, Diversity and Inclusion, including the impact of discrimination and disadvantage on our clients, as well as a commitment to investing in increasing your own awareness of EDI issues so you can contribute to making our organisation as equitable and inclusive as possible

Desirable

• Trusted Assessor Trained

Skills/Attributes

Essential

• Excellent interpersonal skills
• Excellent verbal and written communication
• Good planning and organisational skills
• Ability to work independently and as part of a team
• Ability to prioritise and manage time and resources in a competent manner
• Ability to drive with a clean licence (electric vehicle available for day time use for candidates over the age of 30 years), Under 30 years car allowance will be paid.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. 
• Commitment to learning and development and reflective practice. 

Desirable

• Ability to speak a community language

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Ability to travel throughout AUKEL areas of benefit
• Flexibility in working hours to meet organisational needs.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role. 
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. 

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.

They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

The IOP exists to help physics and the physics community deliver on their potential for our lives, our society, our planet.

Together with our members and leaders from the world of physics and beyond, we have identified three priorities of Skills, Science and Society which must shape our work over the next five years if we are to achieve our mission.

We are very proud of our new innovative strategy, our priorities and our principles.

Here at the IOP we are looking for Manager, Corporate Partnerships for a fixed period of 18 months to support us in our mission.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working and much more!  

The Role

What will I be doing?

• Create a powerful alliance of Corporate Partners to influence science strategies and investment in areas such as advanced sensing, photonics, quantum technologies, semiconductors, renewable energy, autonomous systems and medtech
• Secure long-term relationships by delivering impactful services that meet partners’ needs: working with cross-organisation teams to drive take up of IOP membership, professional registrations, thought leadership articles and access to publishing content
• Manage risks and ensure financial sustainability of the Corporate Partners Alliance

Projects you work on may include:

• Deliver annual series of leadership visits to Corporate Partners organisations to explore interests and common priorities around skills, R&D, infrastructure and business support
• Manage and deliver science insights and advocacy activities with Corporate Partners, via high-level meetings with senior stakeholders in government, industry, finance and academia
• Facilitate ideation workshops, prepare briefings and produce reports to develop new insights and seed new activities to support IOP and partner priorities

Who will I work with?

• Executive Directors and Chief Technology Officers in large R&D intensive businesses
• IOP leadership and cross-organisational teams including our publishing company
• Closely with IOP Associate Director for Science, Business and Data Insights

You are likely to have the following experience

• Credibility in building corporate partnerships with c-suite and senior leaders in R&D intensive, large businesses
• Knowledge of working at the interface of government policy, business and academia regarding science, technology and innovation
• Experience of implementing projects that involve managing senior stakeholders and decision makers in business and securing income targets

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

• Organisational skills – ability to work with minimum supervision, prioritise workload, and  handle multiple tasks.
• Interpersonal skills – ability to positively communicate with others; the confidence to listen and understand.
• Communication skills – ability to express information clearly and effectively in written and oral form.

Nice to have

• Understanding of physics/a physics undergraduate degree or equivalent.
• Experience of a membership organisation.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

To apply for this role please click the link below, best of luck with your applications!

The IOP is committed to promoting a culture that is inclusive and welcoming to all individuals whilst celebrating diversity.

We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disability Service in Kent.

£25,051.00 per annum, working 37.5 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Pelham Road Service is for people with learning disabilities, Autism and Complex needs, and we are looking for someone to support an existing staff team with an excellent value base to support the customer to build their life and develop their skills as an independent person.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. At Pelham Road this includes providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The shift patterns for this role include 7am-10pm, 1am-2.30pm, 2,30pm-10pm.

For a full job description, please visit our website.

What you'll bring:

Essential:

• NVQ Level 2 or equivalent
• Minimum 2 years of experience working with customers with care and support needs including Learning disabilities.
• Driving licence and a willingness to drive as part of support duties

Desirable:

• Has some experience in Trauma Informed care
• Has some experience in working with people with Mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.