Customer jobs
Resourcing Assistant
Salary: Up to £34,260 per annum plus excellent benefits.
Contract: Fixed term ending, December 2025
Hours Per week: 37.5 hours per week you will be required to work in - Person a minimum of two days per week.In line with our hybrid working model.
Our Foundation
We are an independent charitable organisation working to build a healthier UK. Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity, and helps build a stronger society. Yet good health remains out of reach for too many people in the UK and services are struggling to provide access to timely, high-quality care. It doesn't have to be like this. Our mission is to help build a healthier UK by:
- Improving people's health and reducing inequalities
- Supporting radical innovation and improvement in health and care services
- Providing evidence and analysis to improve health and care policy.
We aim for excellence across our work and will achieve this by producing research and analysis, shaping policy and practice, building skills, knowledge, and capacity, and acting as
a catalyst for change.Everyone has a stake and a part to play in improving our health. By working together, we can build a healthier UK.
About the role
Are you passionate about providing excellent administrative support and making a real impact? We are looking for a dedicated individual to join our dynamic People team and play a crucial role in ensuring a seamless candidate-to-employee journey. In this role, you will prioritise tasks based on deadlines. Collaborating cross-functionally you will be part of the vibrant People team, which includes Learning & Development, Resourcing, Equity, Diversity & Inclusion, Organisational Development, and Facilities. Our team is committed to fostering an inclusive and supportive work environment where everyone can thrive.
Therefore, as the postholder, you will support our commitment to inclusion and demonstrate a consistent, high-quality internal and external customer service. And exhibit excellent communication skills in all interactions. If you are ready to take on this exciting challenge and make a meaningful impact, we would love to hear from you!
How to apply
Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more. You can find the job description for this role Here. If you would like to apply, please submit your CV, and using no more than 900 words answer the following application questions:
- How do you prioritise tasks to ensure multiple deadlines are met while providing an excellent level of service ?
- Which HR and recruitment ATS systems have you used, if any, and what level of Excel skills do you possess? Can you provide specific examples of functions or features you have utilised?
- Can you describe a project where you have successfully provided support that involved multiple stakeholders? How did you approach challenges ensure successful a completion?
Our commitment to Inclusion and Diversity
We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible, and supported environment, to ensure that we can make the best appointment for each job on merit. We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.
We have identified three diverse groups, In particular, we want to achieve a better balance across our organisation between men and women, increase representation of people from black and ethnic minority backgrounds and recruit more people with disabilities. As part of this commitment, we particularly welcome applications from these groups.
Apply to join our team and let's work towards building a diverse and inclusive workplace together. If you require any support through this process, please contact recruitment Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.
Closing date: 14 May 2025, 23:59
Interview date:22 May 2025
The client requests no contact from agencies or media sales.
Are you a people-person with a passion for wildlife? We’re on the hunt for a driven and creative individual to inspire action and generate vital support for The Wildlife Trust BCN. As an Events and Promotions Officer, you’ll be a driving force behind connecting people with nature and inspiring lasting support, from engaging the public at events to guiding new supporters into our journey and keep our mission alive both online and on the ground. We are looking for an individual who is enthusiastic about encouraging members of the public to support our work knowing, that through this, you can make a real and lasting impact to local wildlife and wild spaces. If you’re passionate, proactive, and eager to make a meaningful difference, we’d love to hear from you!
The Wildlife Trust for Bedfordshire, Cambridgeshire and Northamptonshire has over 38,000 members and is looking for someone to join the Supporter Engagement Team to focus on developing and delivering event and engagement opportunities to maximise income and membership growth. The role includes lead generation and membership recruitment activity. This is an excellent opportunity to bring your experience to a position where you can contribute directly to a cause that you are passionate about. We have been protecting wildlife and wild spaces for over 60 years and are part of the largest conservation charity in the country providing secure environments for a diverse range of wildlife to thrive. We need our members now, more than ever, to help us continue to tackle the climate and nature crisis so that we might all enjoy a wilder future.
In return we will offer:
- Full induction training, ongoing support, and regular team/work party days
- Ability to work in a variety of environments providing strong job satisfaction with an amazing local Charity
- Travel expenses, branded clothing, use of a Pool Vehicle
- A good holiday package and a pension scheme
Travelling across Bedfordshire, Cambridgeshire, and Northamptonshire, you’ll bring your passion to life at events, nature reserves, and visitor centres using a fully-branded gazebo and interactive displays. You’ll design and deliver a programme of engaging wildlife-themed talks and walks, support flagship events like our AGM, and contribute to both public and corporate engagement. Working closely with colleagues, you’ll help develop systems and internal resources that ensure consistent branding and powerful messaging, boosting supporter engagement, generating vital income, and strengthening our connection with the communities in our three counties.
The main objectives of the role are to:
- Inspire and engage the public by promoting the mission and work of the Trust.
- Generate leads from public interactions, guiding them into our supporter journeys and recruiting new members and supporters for the Wildlife Trust for BCN.
- Support the Corporate Partnership team by participating in regular events, work parties, walks, and talks.
- Work with the Supporter Engagement Manager and the Communications Team to review and update the membership sections of the Trust website.
Please note that this role will require lone working and some weekend and evening working.
Working Hours:
Full Time (37.5 hours per week). Part time hours may be considered.
Type of Contract:
Fixed Term (2 years - may become permanent upon evaluation)
Closing date:
Monday 2nd June 2025, 11:59pm
Interview date:
Thursday 12th June 2025
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg
Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As our Project Coordinator, based in Wales, you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.
We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.
If you're self-motivated and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.
Don't just take our word for it, here's what one of our young people had to say:
"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.
Find out more about the role and hear from our Chief Executive about our charity's ambitions in our Applicant Information Pack.
Person specification
WE ARE LOOKING FOR SOMEONE WHO:
- Has a passion for our cause.
- Is fully committed to equality, diversity, and inclusion.
- Is self-motivated.
- Has excellent attention to detail.
- Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
- Has a flair for developing great relationships, particularly with schools and colleges.
- Is proactive and tenacious, able to seek out new opportunities and remain resilient.
- Is creative and likes coming up with new ideas.
- Is ambitious for themselves and for the charity.
- Has high computer literacy.
DESIRABLE:
- Experience within educational settings or working with young people in Wales.
- The ability to communicate in the medium of Welsh.
ESSENTIAL:
- Based in Wales.
We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.
While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.
The client requests no contact from agencies or media sales.
Are you an experienced, innovative, and strategic leader ready to make a global impact? The Royal College of Radiologists (RCR) is seeking a visionary Head of RCR Learning to elevate our learning and events portfolio to new heights.
The successful applicant will provide visionary leadership to develop and successfully bring to market RCR’s digital and face to face learning and events portfolio, ensuring it is innovative, high quality and commercially positioned as the go to global market leader for both members and non-members working within medical imaging and oncology services. This will be delivered against the backdrop of the RCR’s wider strategic priorities, proactively enabling the wider organisation to meet its objectives, which include membership growth and workforce development in addition to the provision of world class learning resources.
The RCR is a great place to work, with an ambitious agenda. This is the perfect role for a passionate and confident individual with a proven track record of delivering value and impact across the business.
What you’ll do:
- Strategic development of the digital learning and events portfolio to deliver increased membership participation and global engagement, with consequent income generation (both direct and indirect).
- Product development through adapting and evolving RCR’s learning offer to meet and exceed users’ needs, covering both the learning products and the platforms on which they are delivered.
- Global growth and partnerships by building engagement with RCR’s digital learning and events with an appreciation of the diverse needs of segmented target audiences.
- Ensure marketing and sponsorship form key parts of the teams strategies, enabling delegate and income targets to be met.
- Lead and develop a high performing team to keep RCR Learning at the top of its game.
What you’ll need:
- Strong experience of leading a successful learning team, including the delivery of events, conferences and online learning.
- Excellent leadership abilities, capable of developing and retaining a high performing team.
- Experience of managing contracts, budgets , negotiation, business planning and income generation.
- Strategically and commercially minded leader.
- Ability to build and sustain strong and mutually beneficial relationships
- Solution orientated innovator, proactive in keeping yourself up to date with latest developments
If you are a skilled professional looking for their next challenge to demonstrate their skills and expertise whilst thriving in a fast-paced environment then this may be the position for you. Please find out more about the Head of RCR Learning role, the RCR and instructions on how to apply by visiting the RCR website and reading the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Purpose of the Role
The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff.
The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.
Main responsibilities
-
Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing.
-
Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up.
-
Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals.
-
Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer.
-
Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding.
-
Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role.
Safeguarding
-
Implementing MWNUK Children and Adult Safeguarding policies and procedures.
-
Responding to safeguarding concerns in a timely manner and promoting good practice.
-
Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc.
-
Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews.
-
Having regular case reviews and making evidence-based decision-making.
-
Monitoring and evaluating safeguarding practices.
-
Liaising with external agencies as and when required.
-
Reviewing helpline cases before they are closed ensuring the data has been properly recorded.
Managing cases
-
Triaging, managing, prioritizing and allocating helpline cases.
-
Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant.
-
Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times.
-
Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer.
-
Ensuring policies and procedures are followed.
Other duties
-
When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner.
-
Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues.
-
Promoting the helpline’s services to a range of stakeholders.
-
The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule.
-
Carrying out duties to support the Operational Director and CEO.
-
Attending training for professional development, as required.
-
Undertaking outreach work, if required.
Person Specification
Professional Experience, Knowledge and Understanding
-
Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc.
-
Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc.
-
At least one year's experience in handling children and adult safeguarding.
-
Willingness to participate in further training and development opportunities.
-
Working in a trauma informed way by recognizing impact of trauma on women.
-
Experience of managing, supporting and supervising a small team.
-
Second language such as Arabic, Bangla, Punjabi or Urdu.
-
Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook).
-
Desirable line management experience.
Abilities and Skills
-
Significant organisational and administrative skills, supported by a proficiency with ICT.
-
Able to build relationships with whilst maintaining professional boundaries.
-
Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role.
-
High level of professionalism when dealing with internal and external stakeholders.
-
Strong organisational and interpersonal skills with solid communication skills – written and verbal.
-
Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers.
-
Ability to work independently without supervision and being able to use initiative.
-
Communicating information from management to staff in an accessible way.
-
To be able to work under pressure, whilst keeping calm and levelheaded.
-
The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary.
-
Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries.
-
Understanding and knowledge of the voluntary / non-profit women’s rights sector.
-
Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights.
Personal Qualities
-
Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties.
-
Adaptability to changing circumstances and new ideas.
-
Resilient and determined to achieve goals.
-
Committed to vision, mission and aim of MWNUK.
Equal Opportunities Awareness
-
An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach.
-
A commitment to working in a flexible and collaborative manner with all members of the MWNUK team.
Application Process
If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link
Please note that this is not an interview and is strictly for informational purposes only.
1st Stage
-
Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions:
-
Why does this role appeal to you, and what experiences make you an ideal candidate?
-
Why do you want to work in the women’s sector, and how do you believe you can make a difference?
-
Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect?
-
We will only process completed applications and will not chase up missing CVs or cover letters.
-
Please note that feedback will not be provided at stage 1 of the application process.
2nd Stage
-
Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025.
Further Information
-
Basic DBS clearance is required.
-
Evidence of your right to work in the UK is required.
-
If successful, references will be requested. To help speed up the process please include references in your CV.
-
Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.
The Amateur FA have a vacancy for a Designated Safeguarding Officer
You could you be part of the team responsible for ensuring that Safeguarding Standards are upheld within grassroots football across Amateur FA football, whilst helping to promote and shape safeguarding best practice throughout the game
This fantastic opportunity offers the right candidate the chance to join our team and supporting the development of Clubs, Leagues and Match Officials across the game.
Our offices are based in London, near Old Street and Islington. We offer hybrid working in a friendly team.
Position: Designated Safeguarding Officer
Contract Type: Permanent
Hours: 14 hours per week
Salary: circa £13,400pa (Full Time Equivalent ~ £33,500)
Based: Amateur FA, nr Old Street, London (with Hybrid working available)
This position reports to the Head of Operations and will function to drive Safeguarding365 Standards across football the Amateur FA. You will work with the volunteer workforce to deliver best practice, in conjunction with The Football Association.
The successful candidate will help local volunteers across the game to administer, play, coach and officiate in a safe environment. Supporting the network of volunteers and professionals who keep the game safe and enjoyable for all is at the heart of how we operate.
It is of high importance the successful candidate communicates clearly, provide excellent customer service and ensures safeguarding is of paramount consideration whilst undertaking all aspects of their role.
Benefits Include:
- Build a career in football with the local governing body of the grassroots game here in Amateur football
- Access to high-quality training, networking and personal development opportunities
- Opportunities to progress your career across the County FA Network and at The FA
- Employee Assistance Programme offering support across a wide range of areas
- Nike staff uniform provided and the opportunity to buy Nike products at a discount
- Company laptop and mobile phone, access to tickets for events at Wembley Stadium, access to BHN extras discounts programme including cyclescheme
- Flexible and remote working as appropriate, starting with 10 days holiday (pro rata from 25 days plus bank holidays)
How to Apply
Please download the job description above for further details of the role. Once you are familiar with our requirements, please submit your application, covering letter and CV through the link below.
Applications close at the end of Monday 5th May 2025.
Interviews will commence thereafter and will take place at The Amateur FA Office, Unit 3, 7 Wenlock Road, London N1 7SL .
To grow and support a fun, fair, friendly football environment




The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities service in Hertfordshire.
£23,400.00 per annum, working 37.5 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Linden Road in Redbourn supports 2 gentlemen living in their own bungalows with everyday life skills. The service provides a 24/7 support service, with an emphasis on choice and control, enabling customers to achieve greater independence, improved quality of life and integration into the wider community.
We are looking some someone who is able to build supportive, trusting relationships with customers and create a positive atmosphere.
What you'll do:
- This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- To provide a flexible and responsive support service that is tailored to each customer's abilities and aspirations.
- Providing personalised support with daily living activities, including practical assistance to support customers to independent living
- Supporting customers to maintain a healthy environment, including cleaning their accommodation and maintaining good personal hygiene
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Exudes a warm friendly presence and open behaviour
- Is respectful, articulate and sensitive in style of communication
- Excellent communication and teamwork skills
- Excellent customer relationship management and ability to lone work
- Proven experience of motivating and supporting customers
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- The ability to think creatively to work with the staff team to provide a variety of community activities for our customers
- A willingness to work evenings, weekends and bank holidays on a rota basis.
- A willingness support the customers in various community activities, such as swimming, walking, going to the church etc.
- Driver desirable.
What you'll bring:
Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
- Experience in working with people with Learning Disabilities and Autism
- Drivers
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for the full Job description
Join the Team Transforming Lives with Pets As Therapy
Charity People is thrilled to be supporting Pets as Therapy (PAT) in their search for a Volunteer Experience Team Leader.
Location: PAT Head Office, Chalgrove
Hours: Full time
Salary: Circa £30K
Reports to: Volunteer Experience Manager
Line Reports: Volunteer Advisors (x3)
Hybrid working with 3 days in the office
Benefits: 28 days pro rata + pension scheme
About Pets As Therapy (PAT):
This UK-wide charity that improves wellbeing and mental health by enabling volunteers to share the joy of their pets. With 5,000 volunteers, PAT brings comfort and companionship to people in hospitals, schools, care homes, and more. Volunteers are central to everything they do, and the Volunteer Experience Team (VET) ensures they are supported every step of the way.
Role Overview:
As the Volunteer Experience Team Leader, you will lead and inspire a passionate team, ensuring exceptional support for PAT's volunteers. This is an opportunity to make a tangible impact on volunteer experience and help people connect through the power of pets. If you have a love for animals and experience in customer service or similar sectors, this could be a great opportunity to apply your transferable skills in a meaningful and rewarding way.
Key Responsibilities:
- Lead and manage the Volunteer Experience Team, ensuring high-quality service for volunteers.
- Oversee volunteer queries via phone and email, maintaining excellent communication.
- Set team objectives, conduct 1:1s, and provide support through appraisals.
- Improve systems to ensure efficient handling of volunteer inquiries.
- Collaborate with internal teams to enhance the volunteer portal (MyPAT).
- Provide direct support (approx. 70% of time) by covering phone and email enquiries.
About You:
You're a dynamic leader with strong customer service experience and a passion for supporting volunteers. Whether you have worked in customer service, the charity sector, or another relevant field, your transferable skills will be highly valued. You're organised, proactive, and ready to lead a small, dedicated team to ensure every volunteer's experience is rewarding and fulfilling.
Essential Skills:
- Proven experience in customer service, volunteer management, or a similar sector.
- Strong leadership skills with a focus on team development.
- Excellent communication and relationship-building abilities.
- Experience using CRM systems and managing databases.
This is an exciting chance to join a charity that is truly making a difference. As the Volunteer Experience Team Leader, you'll help shape the volunteer journey, leading a supportive and passionate team. If you're looking to create lasting impact and be part of a rewarding cause, apply today!
How to Apply:
If you're ready to make an impactful difference, then we want to hear from you. Please send your CV to Priya Vencatasawmy at Charity People for further details of the application process.
Due to the urgency of this role, we are advertising this position on a rolling basis, which means applications will be shared as and when received if this affects you in anyway, please reach out directly to Priya.
Interview dates: TBC
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023
We are looking to recruit a dynamic and results-oriented Senior Digital Acquisition Executive to join our growing Individual Giving Team within Public Fundraising at Prostate Cancer Research. This is a pivotal new role, offering huge potential to shape the future of IG at PCR and capitalise fully on our exciting growth trajectory.
The last 12 months have seen significant transformation within our IG fundraising, with our regular giving base more than trebling. Building on this momentum, and campaigns such as last year's successful prostate cancer screening petition and our increased campaigning and public relations footprint. We are committed to strong investment in supporter experience and a genuine relationship-based approach to fundraising, ensuring all our supporters feel valued and exceptionally well-cared for. Recent positive media opportunities have further underscored our potential for growth.
This role will be instrumental in driving continued expansion through digital channels, including paid social and email, with significant scope to identify and implement new, innovative, or novel acquisition strategies. You will be key to growing our supporter base and maximising their lifetime value through engaging digital stewardship and carefully crafted supporter journeys. Lead generation and conversion, cross-selling, and the development and management of these journeys will all be significant aspects of this role. We foster a culture of continuous testing and analysis to drive results, with a commitment to further investment in successful initiatives.
This presents a fantastic opportunity for an ambitious team-player looking to grow their career within a supportive and forward-thinking environment. This role will be line managed by the Head of Individual Giving.
Key Responsibilities
Digital Acquisition and Fundraising
-
Develop and implement acquisition campaigns and activity to attract new supporters through social platforms, both paid and unpaid, search engine advertising, and email marketing. As well as novel and innovative platforms and opportunities as identified.
-
Analyse metrics and data, reporting on KPI’s, budget and spend, and work to constantly test and optimise campaigns to exceed targets and improve return on advertisement spend / return on investment.
-
Ensure regular monitoring of performance across all activities and make necessary adjustments to maximise net income opportunities.
-
Analyse and share the results of campaign activity.
-
Support forecasting and budget planning on Digital marketing activities within the IG budget.
-
Develop and execute digital campaigns, including where the ultimate conversion is via traditional channels such as telephone or mail, taking an integrated approach, to acquire and convert new supporters.
-
Create and optimise content and digital journeys to maximise conversions and build loyalty. This will include elements of creative fundraising writing, concepting and messaging development, and some visual design development.
-
Generate and utilise insight within digital campaigns to improve results.
-
Support the organisation in developing the website to be optimised for fundraising, make recommendations to improve performance, optimise content and landing pages, recommend and make the most of on-site technologies and plugins that can help drive our performance.
-
Stay abreast of emerging digital trends and technologies, ensuring our online fundraising efforts remain innovative and effective.
Stewardship and Supporter Experience
-
Maintain a good level of understanding of our supporters' behaviours and motivations to create and implement stewardship content and journeys, feedback and respond to queries and enquiries relevant to IG activity.
-
Work with the team to ensure all supporters are thanked and updated in an appropriate and timely manner and all interactions and activities are in line with our supporter promise.
-
Ensure supporter journeys are segmented and personalised wherever possible.
-
Cultivate deeper engagement with supporters beyond transactional interactions, exploring opportunities for meaningful dialogue, feedback mechanisms, and a sense of community.
-
Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support.
-
Work with the wider PCR team to maximise opportunities for fundraising and patient impact including via cross selling with different audiences.
-
Develop engaging supporter communications and assets for all channels, for example email headers, landing pages, social ads – which drive action and deepen engagement with the cause.
Collaboration and Development
-
Work with Agile principles in mind, together with the IG Team and collaborating colleagues across the organisation, to plan and deliver high quality work.
-
Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes, improving both supporter & patient perceptions of PCR.
-
As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders and supporters.
-
Build strong relationships with partners, freelancers and consultants, agencies, and suppliers as needed to support the delivery of individual giving activity.
-
Maintain curiosity and a desire for learning and professional development, be responsible for developing your skillset and knowledge to improve in the role and further PCR’s mission.
Database and Compliance
-
Hold a good working knowledge of key aspects of data protection law including GDPR and PECR, and the Fundraising Code of Practice.
-
Work with our tools and seek to improve knowledge and use of these, including but not limited to Access CRM, Fundraise Up, Google Analytics 4 (G4A) and MailChimp.
-
Adhere to all PCR policies and abide by the code of conduct and other related guidance in the PCR Staff Handbook.
Skills and Competencies
Our ideal candidate would have the following:
-
Proven experience in digital acquisition for charity or social cause, or in paid digital marketing or advertising in commercial roles. With demonstrable campaign management experience and expertise setting up and managing campaigns in Meta business suite, Google paid advertising and email marketing.
-
Evidence of leading successful digital / integrated digital campaigns leading to significant sales/income/lead generation.
-
The ability to monitor and manage income and expenditure against targets as well as forecast and report on digital campaigns across all channels.
-
Knowledge and experience of trends and dynamics in digital fundraising (ideally), including audience identification and optimisation strategies including with new technologies like AI tools.
-
Experience and a track record of working on landing page optimisation and on-site conversion funnel improvements.
-
A good understanding of individual giving best practices, trends, and regulatory requirements.
-
The ability to motivate and inspire audiences through content and creative writing and storytelling for digital channels.
-
Experience moderating digital campaigns or working with others to do so (knowledge of issues and best practice) and providing excellent supporter/customer support as needed.
-
A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters our campaigns and communications or who gets in touch with us directly.
-
A collaborative and innovative mindset with a desire to test, learn and work with stakeholders cross-functionally including internal stakeholders and external consultants or agencies, to develop new activities and campaigns, and achieve strategic goals.
-
A good communicator and team player, with a willingness to pitch in and support the goals of the team and wider organisation as a whole.
-
Experience working within Agile project management would be beneficial.
-
Experience collecting content from patients, beneficiaries, or key subject matter experts in the form of written interviews, photos and/or video, and developing this into marketing assets would be desirable.
-
A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising.
-
Good knowledge of WordPress website optimisation and plugins or strong desire to learn.
How to apply?
Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.
There will be a two-stage interview process. The first interview will be online, and the second will be a more informal in-person interview at our offices in London.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Transforming Research. Transforming lives.


The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness and Complex Needs service in Kensington and Chelsea.
£27,352.00.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse.
The role requires one to work on a shift pattern:7.45am to 3.45pm and 2.00pm to 10pm.The team comprises of Therapist, Move on coordinator, Housing Officer, 16 support workers, 2 Team Leaders, One Project Manager. It would be good to have you join this team.
What you'll do:
If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
* Carry out weekly health and safety checks.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
What you'll bring:
Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
* Relevant specialism experience (mental health)
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job decription
Are you a highly experienced, driven and proactive finance & operations professional? Are you passionate about creativity and social impact? Would you like to join a multi-award-winning charity at a time of exceptional growth and impact? We would love to hear from you.
Create has just entered Year Five of its ambitious seven-year strategy to double its reach/impact by the charity’s 25th anniversary in 2028. As the charity progresses into this critical phase of development, we have been awarded a major (£320k) grant to support capacity building. This will enable the further implementation of Salesforce as the charity’s CRM, focusing on the project management and finance functions of operation, transforming efficiency and reducing administrative strain. This will be achieved by creating the position of Technical Project Lead to project manage and oversee implementation of Salesforce; increasing capacity in the finance team by appointing a Finance Manager; and implementing new cloud-based financial accounting software to work alongside Salesforce. This is an incredibly exciting time to join the charity and make your mark.
The Director of Finance & Operations will direct, administer and coordinate the financial, governance, HR, IT and operational activities of the charity in accordance with company policies and the Strategic Plan established by the Chief Executive (CE) and the Board of Trustees, and to assure the quality, effectiveness and efficiency of the planning, delivery and reporting of these activities.
Salary: £46,000-£51,000 per annum depending on experience.
How to apply
Download the application pack from our website which includes a full job description and person specification.
The deadline for applications is 9am on Wednesday 7 May 2025.
1st Interviews: Thursday 15 May at Create’s offices
2nd Interviews: Tuesday 20 May at Create’s offices
To apply, please send a completed application form with a short email providing a telephone number where you can be contacted in confidence.
Completed application forms should be returned to Create with the job title in the subject field).
Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and welcomes applications from disabled people and people of all ethnicities.
No agencies / consultancies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Wildlife Fundraiser
No experience necessary!
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
The ideal candidate will be based in the advertised location. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.
You can expect to be travelling regularly to Bolton, Chorley, Wigan, Southport with occasional cross-team working in Manchester and Liverpool.
Position: Wildlife Fundraiser Preston
Ref: APR20255291
Location: Preston
Salary: £25,847.00 - £27,594.00 per annum
Contract: Permanent
Closing Date: Sun, 4th May 2025. We reserve the right to close this recruitment at any stage once we have made a hire.
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
About You
What we need from you:
• A passion for conservation (no prior knowledge required);
• Resilience
• Ability to work to targets;
• A driver's licence valid for use in the UK;
• Happy to work 3 out of 4 weekends;
• Happy to travel (on average) an hour away from home each day;
• Willingness to work outdoors and independently;
• Fundraising/Sales and Customer Service experience (desirable).
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.
We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP
Please note: This role is being advertised by NFP People on behalf of the organisation
We're looking for two kind, compassionate and resilient Mental Health Support Worker to join our Mental Health service in Hackney.
£28,808.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Mixture of early, late and sleep in shift as rostered.
Early shifts: 8am-4pm. Late shifts: 2.30pm-10.30pm, Sleep in shifts: staying over to sleep after the late shift till following morning.
If you enjoy making a difference and passionate about mental health, why not join us?
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.
Providing support with daily living activities including practical assistance to customers who may require this.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Support customers actively in the community and engage with the local area.
Develop and maintain links with all key agencies and service providers in the local community
Pro actively manage health and safety on a daily basis for self, colleagues and customers.
Empower customers to ensure they receive the service and benefits they are entitled to
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
Experience working in mental health
Experience working in a CQC registered care setting
Experience of delivering personal care / assistance.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Do you enjoy writing compelling fundraising bids to help those in need? We’re looking for an experienced trust and foundations fundraiser to help raise much needed income to support our life-changing services to refugees and asylum seekers in Oxford.
About Asylum Welcome:
Asylum Welcome (AW) is a well-established Oxford-based charity that has been operating for over 30 years and now supports around 3,000 asylum seekers, refugees and vulnerable migrants to find safety and thrive in Oxfordshire. Our trauma-informed and holistic support helps clients feel welcomed, understand and access rights and opportunities, and develop and share their talents. We partner with numerous groups and organisations, working collaboratively to meet clients’ needs. Our annual income is £1.5million.
We recognise that the experience of displacement is affected by age, gender, race, sexuality, (dis)ability and other aspects of experience, and are now looking to build on our intersectional approach and strengthen our support to women and to other disadvantaged groups. Our aim is to ensure that this understanding informs all of our work, and that all clients receive the best possible support.
Purpose of the role: To raise funds from a portfolio of existing Trust and Foundation supporters and new prospects to agreed targets.
Main duties:
• Manage an established pipeline of Trust and Foundation, delivering exceptional donor stewardship, producing compelling funding applications and working with service team to compile funder impact reports.
• Prospect research new funders to add to the pipeline and make appropriate applications.
• Meet monthly agreed KPI (income, monthly ask value, strike rate, pipeline).
• When needed, work with the Fundraising and Communications Manager to support the delivery of larger bids such as National Lottery grants or Public Sector Contracts.
• Use our CRM (Donorfy) to manage relationships, ensuring all records are kept up to date
• Any other duties deemed appropriate by the Fundraising and Communications Manager, subject to time and commensurate with level of responsibility and salary
Person specification:
Essential:
• Demonstrable experience of successfully securing gifts from medium and large size trusts and foundations (five figures)
• Excellent written and verbal communication skills
• Ability to analyse, understand and translate data
• Highly organised with the ability to prioritise and manage multiple demands.
• Ability to build productive working relationships with internal and external stakeholders
• Demonstrable ability to collaborate, innovate, and take a creative approach to tasks
• Excellent attention to detail in the gathering, recording, and dissemination of information
• Demonstrable experience of database management
• A demonstrable passion for, and affinity with, our cause
• Ability to communicate and work sensitively with people with lived experience of migration and tells their stories with dignity.
Desirable:
• A qualification in trust and foundations fundraising
• Willingness to occasionally work out of hours when necessary
• Experience of working for a local charity
• Knowledge of the migration and refugee sector.
PLease apply via CharityJob with a CV and Covering Letter.
We support asylum seekers, refugees and vulnerable migrants to settle and thrive in the U.K.
Vacancy type: Permanent, part-time
Location: Newtownards Store
Salary: £8,888.88, per annum + benefits
Hours per week: 14 per week
Closing date: 12th May. We are reviewing applications as they are received, so we encourage you to apply early.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.
You will be responsible for:
- Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
- Merchandising awareness and making sure you are keeping up to date with trends and competition.
- Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
- Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
- Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
- Supporting the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
- In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.
Key Criteria:
- Previous retail experience, preferably in fashion/clothing.
- Experience of cash handling and financial management procedures (including completion of sales records).
- Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion,
- Ability to work well both independently and as part of a team.
- Good organisational skills and the ability to prioritise workload, balancing competing demands.
- Understanding of health and safety procedures in a retail environment.
- Experience in managing and motivating volunteers is desirable.
Application Process
- To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
- In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.
Benefits you'll love:
- 35 hour working week
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.