Customer relationship manager jobs in sedbergh, cumbria

Business Development Officer – London, South East and East of England

Role purpose:

1. Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 
2. Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 
3. Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

Key responsibilities:

Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 
• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 
• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 
• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 
• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, FE, community) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

Collaborate across teams and support innovation 

• Work closely with key teams to coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

Skills, experience, and knowledge

Essential 

• Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  
• An understanding of education systems in the UK.
• An understanding of initiating prospect engagement, business development strategies and meeting sales targets.
• Strong interpersonal and communication skills.
• Experience of working on own initiative and being a self-starter.
• Confidence in presenting externally to customers and partners.
• Experience of working with sales forecasting tools and Management Information systems.
• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making.
• Ability to present information concisely using Microsoft Office programmes.
• An ability to network, influence and build relationships with key stakeholders and customers.
• An ability to convert external relationships into long standing customers results.

Desired

• Previous experience in a sales environment.
• An understanding and passion for leadership skills development and the value it provides for young people and centres. 
• Excellent customer service skills.
• An understanding of awarding bodies and their operating landscape. 

There are numerous benefits that are available to you as a member of Leadership Skills Foundation.

In addition to working for an organisation that is forward thinking with a clear commitment to your wellbeing, we also offer an array of both contractual and non-contractual benefits as outlined below.

Contractual benefits:

• Standard 36 hour working week.
• 25 days annual leave rising to 30 days per year after completion of five years’ service.
• Automatic enrolment into NEST Pension scheme after three months, with the option to join group personal pension plan with matched contributions up to five percent following successful completion of probationary period.
• Agile/flexible working.
• Home working.

Non-contractual benefits:

• Discretionary extended Christmas break.
• Vitality Health Care Plan following successful completion of probationary period – with the option to add family/significant others at reduced rate.
• Meaningful and regular one-to-one system as part of a structured personal development process.
• Sight test and eyewear financial support.

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

High Value Partnerships Manager (Corporate and Trusts)

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Trust and Corporate Manager - to be known as a High Value Partnerships Manager - to join our small and friendly fundraising team. You will be responsible for driving our strategy for fundraising from Corporate Partnerships and Trusts & Grants, both of which are already well-established income streams with lots of great potential. You will also use your experience to identify, attract and win new partnerships.

Contract: Permanent
Hours:30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £35,000 - £37,000 (pro rata)
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Occasional travel to partner meetings will also be required.
Closing date: Extended to 12th June
Interview dates: First-round interviews will be virtual and take place in early June

Purpose of the role

• Accountable for winning and delivering partnerships with Corporates and Trust & Grants, with support from a Fundraising Officer
• Secure new partnerships that are vision-aligned, with a focus on multi-year grants/contracts
• Research and develop a strategy for growing our High Value income, whilst providing excellent relationship management, delivery and reporting to those we’re already working with
• Line manage a Fundraising Officer who will provide support to implement your fundraising strategy
• Work with the Head of Development and Senior Management Team to identify opportunities across the charity to fundraise for and demonstrate the impact of our work to partners
• Work with the Membership team to maximise opportunities with brands to offer discounts to Twins Trust's members

Ideal candidate

The ideal candidate will have experience in developing and implementing a strategy for High Value Partnerships. They will be able to demonstrate how they have researched and negotiated partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support and therefore sustainable income.

Person specification

Essential

• Experience of creating and delivering a High Value strategy
• Experience of the full fundraising pipeline, including researching, cultivating and securing multi-year 5 or 6 figure donations from Trusts, Foundations or Corporate Partnerships (experience of both income streams a plus)
• Excellent relationship building skills up to a senior level
• Ability to project manage the delivery of partnerships including impact reporting
• Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
• Excellent communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Enthusiasm for the issues we work on

Desirable

• Line management or mentoring experience
• Working understanding of admin processes relating to fundraising
• The ability to demonstrate a commercial mindset
• An understanding of GDPR in relation to fundraising

Vacancy Reference Number:

SA/GF/UKFS-R1

Position title:

Systems Accountant

Reports to:

Global Finance Officer

Location:

REMOTE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

Competitive

Terms of Employment:

12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period, extendable and renewable)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 20th June 2025

Approx. Interview & Role Commencement Date(s):

Interviews: W/C as and when suitable candidates apply

Start: ASAP thereafter

ROLE OVERVIEW:

Muslim Hands is seeking a dynamic and experienced Systems Accountant to lead the implementation of a bespoke budget and finance management system for our grant-receiving partners. This role is critical in ensuring smooth onboarding, system integration, and ongoing support to enhance financial management practices across our partner network.

See full role details attached!

Notes: 

Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with MS Teams / Zoom.

We reserve the right to end the application procedure early should the right candidate be found. 

Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Community Fundraising Manager

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Community Fundraising Manager to join our small and friendly fundraising team. You will be responsible for driving our strategy for Community Fundraising, Individual/Regular Giving and Events. With a database of around 100,000 registrants and 15,000 members, these existing income streams have lots of great potential. We have amazing fundraisers in our community who take on challenges like the London Marathon, London to Brighton bike ride, or their own swimming challenge and there’s lots of great potential amongst our supporters, including our committed members and regular givers.

Contract:  Permanent
Hours:  30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £31,000 - £33,000 (pro rata)
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to events will also be required.
Closing date: midnight on Friday13th June
Interview dates: First-round interviews will be held on a rolling basis

Purpose of the role

• Grow a successful existing income stream (Fundraising Events and Regular Giving) and develop and grow a comparatively new income stream (Community Fundraising and Individual Giving) for Twins Trust. You will do this alongside other fundraisers in the team and with support from a Fundraising Officer.
• Lead and develop a multi-year strategy for growing our Community and Events programmes, with a well-planned calendar of events throughout the year covering different themes and geographies.
• Lead the strategy for our Individual/Regular Giving programme
• Lead on the creation, planning and delivery of a new Twins Trust owned mass participation fundraising event
• Provide strategic support and guidance to our Fundraising Officer to implement the annual raffle, ongoing Lottery programme and Individual Giving programme.
• Work closely with other teams across Fundraising, Membership and Communications to spot opportunities to maximise income and drive new projects forward
• Provide exceptional relationship management and stewardship to fundraisers in our community to make them feel appreciated, maximise income raised and encourage repeat fundraising

Ideal candidate

The ideal candidate will have demonstrable experience of developing and implementing a strategy for Community They will be able to demonstrate how they have delivered one or more of these income streams and grown these programmes significantly, providing excellent stewardship to fundraisers.

Person specification

Essential

• Significant experience of leading a 6 figure multi-year community fundraising strategy including forecasting and monitoring income and expenditure
• Experience of leading community, events, or Individual/Regular Giving fundraising - taking ownership and achieving growth in scale and income
• Experience of creating and delivering a new medium to large scale (£25k plus) fundraising event, maximising all commercial opportunities within it
• Excellent relationship building skills
• Ability to manage several projects at the same time
• Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
• Excellent communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Strong IT skills, including SharePoint and advanced Excel
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• Understanding of digital marketing
• An understanding of GDPR in relation to fundraising

Population Matters is a growing UK charity with a global remit. We are a dedicated small organisation of individuals who has big ambitions. We adopt a can-do approach and belief to implementing our vision - a world in which our human population lives fairly and sustainably with nature and each other.

Through collaboration, creativity and commitment our work addresses the negative consequences of ever more people using ever more of the planet’s resources.  We do this by inspiring and engaging with others to find, share and promote ways to make our vision a reality as quickly as possible.

We have recently launched our 5-year strategy, and we have now entered an exciting new phase of growth and influence.

About You: The Role

• You are someone who can adeptly apply your hands-on experience gained from designing and implementing impactful communication strategies.
• You bring tenacity, curiosity and passion in designing and delivering digital campaigns that influence and shift public and media narratives to enable our human population to live fairly and sustainably with nature and each other.
• With always this end in sight, your management experience of digital mass communications, platforms and presences will ensure digital communications, campaigning and fundraising is fully leveraged through applying continuous monitoring, evaluation, learning, accountability and innovation.
• You will be responsible for our content strategy across all digital channels and play a lead role in the design and delivery of communication strategies and assets.
• You bring  significant knowledge and experience of digital communications, marketing, infrastructure and project management, and ensure that our digital communications inspire and engage audiences to support our mission.

For further information, please refer to the attachement below. We look forward to hearing from you! 

Benefits: 25 days’ annual leave per annum; additional three days’ closure over Christmas; employer pension contribution 6-8%, employee matching contribution min. 2%; Employee Assistance Programme; we fund and encourage continuing professional development (CPD).We promote and encourage flexible working all types, in line with our flexible working policy.

Location: Remote working in the UK, with occasional travel and access to our London office space. Must have right to work in the UK.

Interviews: There will be two rounds of interviews. The first interview will take place on Wednesday 11 June 2025 (virtual) and the second on Tuesday 17 June 2025 (in-person at our office in London).

Deadline for Applications: 08-Jun-2025 23:30

Purpose of the role 

The purpose of this role is to increase the fundraising capability of The Vitiligo Society and secure the income we need to deliver our support to those affected by vitiligo. It is part of our new fundraising strategy.

Reporting to the Charity Director you will take the lead on establishing a fundraising programme. You will also support our community and membership fundraising, recruiting and supporting volunteer fundraisers and helping to improve and maintain our membership & donation processes.

This job could be for you if you have fundraising experience and are pro-active, organised and motivated to try new things and contribute ideas.

You will be joining a successful charity and bring your skills to an often unacknowledged but truly important cause in a friendly and supportive team environment.

Our Mission

To beat vitiligo by eradicating the psychological, social and physical effects on people’s lives and by finding effective treatments and a cure.

Your Experience

We are looking for a candidate who has a background in charity fundraising, in particular community, Trust and Foundation fundraising.

Key responsibilities

Fundraising from Trusts and Foundations

Leading on applications to trusts and foundations with input from the Charity Director and delivery teams as needed, incl:

• Writing and submitting high quality applications to trusts and foundations that reflect The Vitiligo Society  and our members' stories.

• Researching potential charitable trusts and foundations to approach for funding.

• Build and maintain positive relationships with key personnel in relevant funding organisations.

• Support monitoring and evaluation and coordinate relevant reporting to funders.

• Establishing and maintaining a funders database within our existing CRM system.

Community Fundraising

• Assisting with improving the processes for donations from individuals.

• Working in cooperation with the staff, trustees and volunteers to develop and deliver up to 3 fundraising campaigns per year (a minimum of 1).

• Recruiting and supporting community volunteers to undertake fundraising activities.

Other Fundraising

• Working with the Charity Director to develop the organisation’s Trusts and Community fundraising strategy.

• Assist with the development of a corporate fundraising strategy as appropriate.

• Assist with the reporting on income generation and evaluating progress.

• Keeping up to date with best practice in fundraising and fundraising trends.

People Management 

• Oversee the engagement of volunteer fundraisers, supporting them to undertake community fundraising activities and sharing their stories to inspire others. 

• Build, and encourage, positive working relationships with other staff to ensure members receive relevant information at the right time and that communications reflect the lived experience of individuals affected by vitiligo.

General

• Working within the The Vitiligo Society ethos and values.

• Be part of a rota of staff & volunteers answering the Society's helpline

• Attend The Vitiligo Society events when required, which may include planning and attending support events virtually and in person. 

• Be part of the rota for checking The Vitiligo Society’s social media outside normal office hours.

• Support content creation for The Vitiligo Society, by identifying potential case studies and stories. 

This job description cannot cover every task that might arise within the post and the post-holder will be expected to carry out other duties from time to time.

This is a one year fixed term role until 31 March 2026 with potential for extension. Applicants need to be based in the UK.

Please note: We reserve the right to close this vacancy early if we receive sufficient applications or find the right candidate. We encourage interested applicants to apply as soon as possible.

Are you passionate about helping people to do great things? Do you get a kick out of someone else’s joy as they reach their fundraising target?  Are you an excellent communicator online and on the phone? 

We are looking for a Community Fundraising Manager to develop our fundraising ambitions and work with our community.  

This is a varied and interesting role which will give you the opportunity to see your impact first-hand, as you will be interacting daily with people whose lives are affected by PANS or PANDAS.  You will also provide logistical and project management support on fundraising events. 

Our small community means that our fundraisers tend to be families affected by PANS or PANDAS.  We are passionate about creating opportunities for members of our community to support us in ways that create joy in their own lives.  We intend that fundraising activities and events should help tackle the isolation and other difficulties that are faced by those living with these complex and misunderstood conditions. 

Finance Manager

Advocacy After Fatal Domestic Abuse (AAFDA) was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.  

Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. AAFDA’s prime function is to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.

As a growing charity, AAFDA is looking for an exceptional candidate to join our supportive team and lead our finance and resource management functions. The role will provide and manage the HR, administration and finance activities of the charity and sit within the Senior Leadership Team.

This role is offered on a full-time basis (subject to funding). Although home based, occasional travel will be required. We are committed to diversity and inclusion and strongly encourage applications from those with Black and/or Minoritised backgrounds. 

Role - Finance Manager

Reports to: CEO/Deputy CEO

Location: Home Based (with occasional travel required)

Salary: £36,000 per annum (full-time equivalent), depending on skills and experience.

Contract Hours: Full Time / 40 hours per week. Permanent subject to funding 

ROLE OVERVIEW

AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands of this growth, we are looking for a full time Finance and Resources Manager to join our team.

MAIN PURPOSE OF ROLE

To work with the Board, CEO and Deputy CEO to ensure efficient and effective financial management, including setting and monitoring budgets, producing financial reports, and overseeing day to day financial management, including payroll and bookkeeping via Quickbooks, and providing advice and guidance, to inform the development and delivery of AAFDA’s strategy and business plan.

To work with the CEO and Deputy CEO to ensure that AAFDA meets its funder obligations, including reporting on time, gathering data from across the team and compiling reports for CEO/Deputy CEO sign off.

To work with Trustees and staff to ensure AAFDA fulfils its legal and regulatory requirements, including; coordinating the implementation of health and safety, GDPR and other policies and procedures; leading on human resources support; and overseeing office management and IT. Note that specialist HR advice and support and IT are provided to AAFDA by external contractors.

The role provides and manages the HR, administration and finance activities of the Charity and sits within the Senior Leadership Team.

KEY AREAS OF RESPONSIBILITY

· Ensuring the day-to-day financial and accounting operations (Quickbooks) are delivered and maintained.

· Administering and managing Payroll, expenses, Accounts Payable and Accounts Receivable, managing the bank including reconciliations and other financial management.

· Managing AAFDA’s budget planning, monitoring and review and year-end accounts processes.

· Meeting AAFDA’s funder reporting deadlines, including oversight of the compilation of information for the funder and the provision of financial reports.

· Supporting the development of AAFDA’s strategy and business plan including providing financial projections and conducting risk analysis as and when required.

· Ensuring effective day-to-day management of book-keeping and financial administration.

· Ensuring financial, payroll and data protection policies and procedures comply with relevant legislation/regulations, reflect best practice and are applied throughout AAFDA, reporting non-compliance to the CEO and/or Deputy CEO.

RESPONSIBILITIES

Finance:

· In conjunction with the Leadership team, undertake regular finance operational duties including;

- Preparation and setting of a three-year outline budget to accompany AAFDA’s three-year strategy.

- Preparation and setting of the annual budget.

- quarterly reviews – including cashflow and operational re-forecasts.

- Monthly management accounts and variance analysis.

· Prepare quarterly finance reports for the Board, including variance analysis, re-forecasts and ad-hoc reports, as necessary.

· Assist the third-party accountant with the preparation of year-end accounts.

· Manage and operate the internal finance and accounting systems and databases.

· Oversee delivery of payroll, through the use of third-party providers software and using the staff time management recording system.

· Manage all staff expense systems and ensure compliance with relevant AAFDA policies.

· Manage and operate a purchasing system and ensure appropriate levels of pre-expenditure financial authorisation are in place and followed and that suppliers are paid on a timely basis.

· Ensure that all receivables are billed and collected on a timely basis.

· Be the main contact with and management of, the day-to-day operations of the Charity’s banking arrangements, seeking secondary authorisations where required.

· Ensure compliance with HMRC, including monitoring VAT threshold, tax and gift aid, and undertake necessary returns where necessary.

· Commission specialist VAT and other financial advice as required and in conjunction with the Board and CEO/DCEO.

· Support and advise the Trustees, CEO, Deputy CEO and other Leadership Team colleagues with financial forecasting/planning, and allocation and funding of staff and other resources.

· Support Fundraising staff with preparing and managing grant applications and project budgets with the aim of ensuring a minimum of full-cost recovery and provide financial implementation data to enable the Charity to comply with any grant reporting obligations, including by creating and maintaining records of costs by grant received.

Effective Organisational Administration

· Oversee policy and procedure development and implementation, including safeguarding, data protection, Health and Safety, complaints, etc, in conjunction with other Leadership Team members.

· Conduct horizon scanning and recommend opportunities to revise policies and procedures to ensure legal/regulatory compliance and/or in line with best practice.

· Review, improve and ensure implementation of project management processes.

· Ensure appropriate equipment and infrastructure resources are in place for staff, volunteers and Trustees.

· Ensure insurance is in place for all activity and potential organisational risks.

· Continually improve and manage operational costs and budget.

· Collaborate with colleagues to ensure optimal use of the AAFDA customer relationship, case management, time recording, expense management and other operational systems.

Other

· To work with the Trustees, CEO/DCEO and staff to develop and implement the strategy and business plan.

· Provide support for effective governance.

· Take part in Leadership Team meetings.

· To work with the rest of the staff team to carry out any other task or project required from time to time, as directed by  the CEO or Deputy CEO.

PERSON SPECIFICATION

ESSENTIAL

Experience

Experience of the range of financial management and management accounting, including analysis and commentary.

Experience of audits, invoices, bank reconciliations, accounts payable and accounts receivable and budget preparation.

Experience of working with and co-ordinating income and expenditure across multi-project budgets.

Ability to work to tight deadlines and some ad hoc schedules.

Knowledge

Knowledge of financial regulations and accounting processes.

Working knowledge of using QuickBooks.

Knowledge of health and safety legislation and employment law.

An understanding of equality, diversity, inclusivity and intersectionality and how this relates to this role.

Skills

Strong attention to detail with a strong sense of commerciality and value for money.

Excellent written and verbal communication skills.

Excellent organisational skills and ability to manage time-sensitive tasks.

Ability to work flexibly and occasionally out of hours.

Other

Ability to manage payroll and HR administration.

Proficient in Microsoft Office suite, particularly Excel.

DESIRABLE

Experience of charity sector accounting/finance.

Experience or understanding of project management.

Experience of line managing staff or volunteers.

Experience of developing and delivering HR, IT, Health & Safety, and data protection policy and procedures.

An understanding of the needs of families impacted by domestic abuse and/or domestic homicide.

Position Title:      Charity Manager 

Location:            Remote work (mainly based in London with some travel across UK) 

Reports To:          Board of Trustees 

Salary:                 £42,000 

Contract:            Three years with possibility of renewal

Hours:                  35 hours per week (may include evenings and weekends). 

Benefits:             30 days annual leave (includes bank holidays and 2 days for Eid). 

Role Overview: 

As Charity Manager, you'll lead and guide All Ways Network (AWN) to achieve its charitable goals. This role involves working closely with the Board of Trustees to drive the charity’s strategic plans, manage operations, and build strong relationships with stakeholders. You'll play a pivotal part in scaling the organisation and overseeing its day-to-day functions, while fostering a supportive and productive environment for staff. 

Key Responsibilities: 

Leadership & Operations: 

• Oversee daily operations, ensuring smooth running of all charity functions. 

• Manage and lead a growing team, providing support and guidance. 

• Lead recruitment, staff development, and HR management in collaboration with the Board. 

• Ensure compliance with internal policies and manage organisational risks. 

• Develop and monitor operational systems to track progress and outcomes of key initiatives. 

• Foster a positive and growth-oriented work environment, helping staff realise their potential. 

Board Collaboration & Strategic Planning: 

• Work closely with the Board to implement AWN’s strategic and operational plans. 

• Assist with budget management, resource allocation, fundraising, and grant management. 

• Take charge of the Annual Report and related documentation, ensuring compliance with Charity Commission requirements. 

• Support the Board in maintaining effective governance, including updating key policy documents (e.g. risk register). 

External Representation & Stakeholder Engagement: 

• Represent AWN at stakeholder and partnership meetings, building and maintaining key relationships aligned with strategic goals. 

• Support the team in managing partnerships and providing strategic advice on project delivery. 

• Attend relevant events outside office hours and weekends when necessary. 

Other: 

• Undertake additional duties as required in line with the role and organisational changes. 

Person Specification: 

Essential: 

• Strong organisational and time management skills, with the ability to manage multiple priorities. 

• Independent worker who takes initiative and manages tasks efficiently. 

• Proven experience in operations management, with a track record of improving processes and productivity. 

• Familiarity with charity legislation, guidelines, and best practices. 

• Experience in building relationships with internal and external stakeholders. 

• Confidence in public speaking and representing AWN at external events. 

• Ability to support staff development and align team goals with AWN’s strategic vision. 

• Flexible and open to role development. 

• Strategic thinking, with clear communication of AWN’s vision. 

• Experience in managing remote teams effectively. 

• Knowledge of the Muslim community and their needs in the UK. 

• Understanding of the not-for-profit sector, particularly Muslim-led charities. 

• Background in the charity sector, particularly in operations management. 

• Experience with grant making, funding, and resource allocation. 

• Knowledge of GDPR, data protection, and the regulatory landscape for charities. 

Deadline to submit application - Sunday 15th June 2025 at 23:30

Please note, interviews will be held on tuesday 1st July in the City of London. Succesful candidates will be notified via email.

Due to the volume of applications received, we regret that we are unable to contact applicants unless you are shortlisted for an interview. Therefore, if you have not heard from us within two weeks of the application deadline, you should assume that you have not been successful on this occasion. Due to capacity constraints, we are unable to provide feedback on unsuccessful applications unless you are shortlisted. We apologise for any inconvenience this may cause. 

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Fundraising Officer

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Fundraising Officer to join our small and friendly fundraising team. You will support the High Value Partnerships Manager and Community Fundraising Manager, both of which are already well-established income streams with lots of great potential. It’s a great opportunity to work across varied income streams including Corporate, Trusts & Grants, Community, Fundraising Events and Individual/Regular Giving.

Contract: Permanent
Hours:  37 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £24,000 - £27,000
Reports to: Community Fundraising Manager  
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to partner meetings/events will also be required.
Closing date: Sunday 8th June
Interview dates: First-round interviews will be virtual and take place in mid June

Purpose of the role

• Reporting to the High Value Partnerships Manager you will provide support across our two priority Fundraising streams – Community Fundraising (Community, Events and Individual/Regular Giving) and High Value Partnerships (Trusts, Grants, Corporate and Sponsorship).
• Conducting prospect research (Corporate and Trusts/Grants) creating a pipeline of targeted opportunities, and submitting applications for lower level funding
• Providing excellent relationship management to those in our community who fundraise for us, whether that’s as a Regular Giver or Marathon runner
• Providing support to the Manager planning Fundraising Events, recruiting participants, attending and cheering on our fundraisers and thanking our supporters
• Accountable for delivering our annual raffle and ongoing Lottery programme
• Support the wider Development team with admin relating to Fundraising

Ideal candidate

The ideal candidate will have experience either in supporting the delivery of High Value partnerships or Community Fundraising. They will be able to demonstrate how they have researched partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support for the charity.

Person specification

Essential

• Experience of donor stewardship
• Excellent relationship building skills
• Ability to research and find vision aligned funders
• Ability to project manage the delivery of partnerships and/or events
• Excellent writing, communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Ability to multi-task and manage several different priorities at once
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• An understanding of GDPR in relation to fundraising
• Experience working in a CRM (Microsoft Dynamics experience a plus)

We are now at an exciting time where we must grow to meet the ambition of our new 10-year strategy. To support our team and community in this next stage of our development, we are now looking for a Communications Officer.   

Working closely with the Senior Communications Manager and our Engagement and Events team, the new hire will help to promote the capitals approach and position the Capitals Coalition as the central and leading organization in this space. 

Collaboration, communication, and shared ownership are central to our way of working. We are looking for a candidate with a strong ‘can-do’ attitude, great communication and organizational skills, who can work independently to a high standard, and have a creative eye. If you are passionate about working at the intersection of climate, biodiversity, social development, equity, and economics, believe people and planet must be at the heart of decision making, and are keen to learn, then we want to hear from you!

Download the job description and application form and learn how to apply at our website. The final deadline to apply is 15th June.

Are you ready to make a real impact at a pivotal time of growth and ambition? We're building something extraordinary  - and we want you to be part of it.

As we expand our fundraising reach and grow our supporter base, we're looking for a passionate and proactive Supporter Care Manager to join our brand-new Fundraising Operations Team. This is more than just a role, it’s a great opportunity to shape and lead a supporter care programme, at a time when your ideas, energy, and expertise will influence our future success.

Your mission: to deliver sector-leading supporter experiences that inspire loyalty, strengthen relationships, and maximise long-term support. You'll take the lead in designing and embedding a best-in-class stewardship programme, working hand-in-hand with teams across the Trust to ensure every supporter feels truly valued.

You’ll work alongside leading partners like THINK and About Loyalty, driving continuous improvements in supporter experience and playing a critical role in retention and income growth.  You will shape how our supporters connect with our cause - now and for years to come.

If you want to be part of something special, then apply today by following the link provided.

This is a primarily work from home role, with occasional travel for team meetings, working with Agencies, attending events.

Relevant hubs: Leeds/Gloucester/Burnley/Birmingham/Milton Keynes/London/Ellesmere Port/Hatton/Newark.

What We Offer

In addition to your annual base salary of £46,500, we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:

• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
• 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
• Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
• Annual £200 personal learning & growth award to spend on any learning related activity.
• Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
• Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
• 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
• Free fishing facilities across our canal network.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

Please follow the link provided to view the full job description/apply via our the Canal & River Trust website.

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our historic canals and rivers. Our tranquil and wildlife-rich spaces provide places to walk, run, bike, boat, fish and rest. It takes an extraordinary team to bring our waterways to life and that is where you come in.

Individual Giving Fundraising is at the heart of the Trust’s Fundraising Strategy, and with ongoing investment to grow our supporter database and accelerate income generation, it's a truly exciting time to join our Fundraising Team.

The Senior Direct Marketing Executive is a key role within the Acquisition & Development Team. They will be driving collaborative working as they lead on cross functional digital projects across Brand, Fundraising and more! We are looking for a digital expert who thrives in an independent working environment and who can hit the ground running to lead on email strategy, a digital fundraising audit and the projects that arise from that. They should be solutions focused, proactive, innovative and collaborative.

Location/base: This role will be based from home, but will require regular travel to London, Birmingham and other Trust locations for meetings and team days. 

Key Accountabilities:

• Reviewing, owning and implementing our Digital Fundraising Audit project – taking the actions to complete the audit, and also leading on the workstreams that come out of it.
• Leading on email strategy and becoming a super user of Marketo, our email platform, and continuously looking to optimise ways of working regarding emails.
• Leading on onward journeys and reporting on them on a regular basis.
• Working closely with the CRM Manager and Supporter Journey Manager to ensure excellent supporter experience, clear data flows and journey maps are completed for all digital campaigns.
• Developing strong relationships with internal and external stakeholders – from brand marketing and web development teams to creative and paid media agencies.
• Working closely with the Acquisition Team to help us deliver detailed digital analysis of campaigns.
• Ensuring we explore new and innovative digital opportunities, while remaining compliant.
• Reforecasting income and expenditure for areas of responsibility.
• Support the wider Individual Giving & Legacy team as required, including stewardship of other donor audiences during peak seasons and campaign support as required and agreed with their team manager. 

Person Specification

Essential

• Demonstrable digital experience, particularly within a role or organisation focused on conversion and direct response
• Strong interpersonal skills, skilled at building internal and external relationships.
• Experience of analysing digital campaign performance and optimising in order to meet fundraising targets.
• Experience of email marketing and email marketing platforms.
• Ability to work independently and drive projects forward proactively.
• Strong written and oral communication skills.
• Willing to adopt the Trust’s values as your own: caring, openness and transparency, supporting the local community, involving others, and striving for excellence
• Proficient in the use of MS office applications, particularly Excel and Word. 

Desirable

• Experience of working in a digital fundraising role in a charity
• Technical experience of digital platforms
• Experience of building reports and using PowerBI
• Understanding of Fundraising regulation and statutory data compliance,
• Knowledge of Fundraising databases and customer relationship management programs
• Experience of working in a fast paced and ambitious team environment.

What We Offer

In addition to your salary of £39,250, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits.

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
• Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc. 
• Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters. 
• Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme. 
• 2 days paid volunteering leave, volunteering for local community project work.

In this key role, you’ll lead on engaging individual supporters, nurturing long-term donor relationships, and driving income from one-off and regular giving. You’ll bring creativity, insight, and a supporter-first mindset to help grow and steward our donor base during an exciting phase of our development.

Labour Behind the Label is seeking a highly motivated and experienced Individual Giving Fundraiser to plan, deliver, monitor and evaluate an ambitious and effective individual giving programme for individual donations, cash appeals and regular giving. You will be responsible for the coordination of these areas of fundraising across multiple channels, as well as the administration and stewardship required to ensure engaging supporter journeys.

The successful candidate is likely to bring a strong understanding of how we can recruit and retain supporters as well the latest digital trends and demonstrate creative and technical skills to deliver a digital fundraising strategy. You will be able to demonstrate a strong track record of boosting individual giving for small organisations, write compelling communications and have a particular flair for digital fundraising. You will collaborate with the team to optimise lifetime value from potential and current supporters. You will feel comfortable handling data sets and feel confident knowing how to make the most of data. You will be results driven and enjoy analysing your fundraising campaigns to ensure maximum success for the next.

Labour Behind the Label (LBL) supports garment workers' efforts worldwide to improve their working conditions, wages, and ensure their basic rights are respected. We do this through lobbying retailers, brands and political leaders; raising public awareness; promoting campaign action; and exploring legal possibilities for improving conditions.

Key areas                               

Fundraising

• Develop and implement LBL’s individual giving fundraising strategy (including one off, cash appeals and regular giving)
• Be responsible for driving up overall regular giving numbers
• Identify new ways to ask for funds; plan, implement and evaluate
• Manage one off appeals including our end of year Big Give appeal
• Manage LBL’s Challenge Events including the Six Items Challenge, Bath Half Marathon London Marathon and Brighton Marathon  
• Be the first point of contact for supporters – send out materials if required and build relationships
• Create Meta ads where appropriate
• Oversee our grant fundraising pipeline by identifying new grant opportunities, tracking application deadlines, and coordinating with team members to ensure timely and strategic submission of high-quality grant proposals.       

Communications

• Continue a regular giving strategy to generate growth in income and acquisition/retention numbers
• Continue to develop and implement a robust supporter journey
• Create social media assets for fundraising using Canva
• Social media use and update the website (including fundraising pages/posts and donation forms)

Database Management

• Manage the organisation’s database: Beacon
• Take a lead on ensuring data is properly processed, clean and useful for the team
• Manage data entry and updates on our CRM database to maintain up to date records on supporter contact information, attributes, relationships and donations

Other tasks

• Participate in team meetings
• Organisational management tasks as appropriate
• Represent LBL at meetings and events