Customer service administrator jobs

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 68% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success.

More information about who we are can be found on our Smart Works website.

About the Role

We are looking for a proactive, compassionate, organised and collaborative individual who has a passion for supporting and empowering women in their employment journeys.  

The South London Service Delivery Executive will play a key role in both the South London Centre and the wider Service Delivery Team across London. They will support with the smooth running of our service, create a welcoming atmosphere for all clients, volunteers and visitors and ensure that there is strong consistency and quality across every aspect of the service we deliver. 

The Service Delivery Executive will often be the first point of contact a client will have with Smart Works, providing administrative, phone and booking support for clients across London and beyond. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience.

How to Apply

Please head to our website to read the full job pack and then sumbit your CV and Cover Letter through our recruitment system. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please get in touch and we'd be happy to support. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

Working as part of the Operations Team you will provide administration assistance to ensure the effective functioning of the Service and also assist with data entry responsibilities. You will also be expected to undertake reception duties when required, helping to welcome clients into our offices.

The role is varied and covers many different aspects of maintaining the organisation and facilities including trouble shooting and being reactive to colleague’s immediate needs.

If you are friendly, well organised and have an eye for detail then this role may interest you. You will need similar experience in a customer facing or administration assistant role in either paid or voluntary and a commitment to work within the aims, principles and policies of the Citizens Advice Service.

The successful applicant will have:

• Experience in providing customer services and administration   assistance
• Excellent verbal communication skills including telephone skills.
• Good numeracy and literacy skills
• Excellent attention to detail
• Good IT skills, including MS word, email and the internet.
• An understanding of and commitment to the Aims and Principles of the Citizens Advice service including the service’s Equal Opportunities policies.

The post holder will be required to work across all our offices in the borough according to operational needs.

Closing date: 9.00am Tuesday 21 April 2026

Interviews: Friday 24 April 2026

The Royal College of Radiologists is seeking a Service Desk Support Coordinator to join our high performing and well respected IT team. The team supports both day to day office users and the College’s expanding, business critical examinations operations, which represent a significant part of our income and reputation.

This role is central to the delivery of excellent IT services. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.

As the Service Desk Support Coordinator, you’ll be the approachable and knowledgeable face of IT at the Royal College of Radiologists. Acting as the first point of contact, you’ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.

If you’re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.

What you’ll do:

• Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
• Log, manage, and resolve IT support tickets in line with agreed SLAs
• Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
• Assist with user onboarding, training, and the creation and upkeep of technical documentation
• Deliver reliable Audio Visual and video conferencing support for meetings and events
• Provide IT support for examinations and events, occasionally outside standard working hours
• Work collaboratively with HR, Digital Products teams, and external technology partners

What you’ll need:

• ITIL Foundation certification or equivalent practical experience in IT Service Management
• Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
• Working knowledge of Microsoft 365, Active Directory, and end user device support
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication skills with a customer first mindset
• A proactive, self motivated approach and a genuine enthusiasm for learning and development
• A commitment to data protection, information security, and sustainable working practices

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

To manage all church bookings, acting as the primary point of contact for users, building positive and professional relationships that support the life and mission of the church, while coordinating and supporting the delivery of discipleship activities, services, and events to ensure they are well-planned, effectively delivered, and underpinned by strong administration and logistics. The role includes full ownership of adult discipleship administration across the church, ensuring systems, records, and communications effectively enable participation, connection, and growth, alongside oversight of event setup and pack-down, delegating where appropriate and managing resources responsibly.

 The postholder will attend and support key church events and serve as a central point of coordination across teams—working collaboratively with ministry leads and the Operations Team to ensure communication is clear, teams are equipped, and activity runs smoothly.

The Fundraising Development Administrator will play a vital role in supporting the Director of Fundraising across corporate partnerships, philanthropy and special events. 

The successful candidate will provide high-quality administrative and project support whilst also developing skills in copy writing, marketing, events, stewardship, prospect development and fundraising strategy. The role offers valuable exposure to senior stakeholders, donors, and wider organisational projects. 
 
This is an exciting opportunity for someone who is hard-working, enthusiastic, keen to learn and passionate about pursuing a career in fundraising, working work with a driven team in a small, but impactful and growing charity to improve the lives of young carers and patients.

This is a key role within our team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.

We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

As an Administrator, you will be at the heart of our busy Support Services team. Your contribution will help ensure our services remain responsive, reliable and joined-up across the country.

If you thrive on keeping things running smoothly and take pride in getting the details right, this Administrator role offers a chance to use your skills with real purpose.

We are the Motor Neurone Disease Association, and together we work with focus and compassion to improve the lives of people affected by motor neurone disease (MND). As an Administrator, you will play an essential part in helping us deliver responsive services.

Key Responsibilities

• Fulfil information requests within agreed timeframes.
• Manage stock of resources across internal and external locations.
• Create, update and maintain records on our CRM database and produce reports.
• Manage new referrals, sending introductory letters and GDPR forms.
• Support CRM updates, including preparing condolence letters.
• Prepare and send memory, treasure and teenage boxes.
• Raise purchase orders and liaise with suppliers to ensure timely dispatch and payment.
• Process feedback forms for the National Support Services team.
• Update SharePoint with relevant team information.
• Ensure all tasks reflect the MND Association’s mission, values and commitment to dignity and respect.

About You

• Proven experience delivering excellent customer service.
• Strong accuracy, attention to detail and ability to work to tight timeframes.
• Confident in organising and prioritising your own workload.
• Experience working in a digital environment, including online case management systems.
• Skilled in Microsoft Office, including Outlook and Excel within 365.
• Knowledge of data protection and safeguarding, with experience applying these processes.

Hybrid working expectations: 4 days per week office attendance required. During the 6-8 week training period, 5 days per week office attendance required.

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

YES care about young people's mental health, sexual health and wellbeing.

As our Administrator you will provide efficient, organised, and confidential administrative support to ensure the smooth running of YES’s services and operations.

This role will support service delivery with record keeping, data entry, reporting preparation, supporting counselling records on the database, web and social media update assistance and enquiries from young people and referrers. 

If you are an organised and efficient administrator who would thrive in a varied role, we want to hear from you.

Service Administrator
Active Together, Cherry Tree Court, Hull

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Service Administrator you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

Active Together is a multimodal prehabilitation and rehabilitation service that has been developed by world leading academics and practitioners at the Advanced Wellbeing Research Centre (AWRC) at Sheffield Hallam University and funded by Yorkshire Cancer Research.

Reporting to the Services Manager, The Service Administrator will support the operational and patient-facing functions of the Active Together service. This role involves managing NHS referrals, patient bookings, service appointments, and team administration, ensuring seamless coordination of facilities and resources.

The role involves close collaboration with the Yorkshire Cancer Research Active Together Service team and the Hull University Teaching Hospitals (HUTH) clinical staff delivering the Hull service. You will support the Service Manager in delivering the day-to-day operational management of the service premises. Additionally, you will support the administration involved in onboarding new Yorkshire Cancer Research staff, ensuring a smooth transition into the service. 
 

Specifically, you will:

Patient Flow & Service Coordination

• Process patient referrals and book initial assessments, supporting patient onboarding into the Active Together service.
• Schedule and manage patient appointments, including cancellations, waiting lists, and transport arrangements.
• Assist patients with completing necessary questionnaires.
• Maintain accurate service records including any Electronic Patient Record (EPR) system data and oversee efficient discharge processes.
• Support Service Manager in the management of monitoring and quality assurance data and processes.
• Communicate with service users and stakeholders to provide information about Active Together.
• Support service users in navigating the program and signpost them to relevant health and wellbeing resources.

Administrative & Operational Support

• Support the development, implementation and improvement of service administrative systems and processes.
• Support team administration, including diary management, email monitoring, postal management and staff induction support.
• Oversee stock control for office and service consumables and manage third-party cleaning and maintenance contracts.
• Facilitate room bookings for service appointments, team meetings, and events.
• Undertake minute-taking for team meetings.
• Maintain a welcoming and professional environment, ensuring high standards of customer service.
• Manage service facilities ensuring cleanliness, presentation, and functionality.
• Report and escalate safeguarding concerns in line with Yorkshire Cancer Research policies.

Financial & Procurement Management

• Process purchase orders, invoices, and expenses as required.
• Maintain optimal stock levels for patient literature and welcome packs, service equipment, office, and centre supplies.

Other duties

• Support service data collection and evaluation initiatives.
• Provide cover during staff absences and assist in general administrative duties.
• Ensure compliance with mandatory training, governance procedures, and service improvement initiatives.
• Be trained as a First Aider and Fire Marshal and manage the rota for First Aid and Fire Marshal cover

About You

To be considered for this role, you will need:

• To be educated to GCSE level (or equivalent qualifications /experience) to include English Language at grade 4/C or above.
• To have NVQ 3 Business Admin or Customer Services or equivalent experience
• To have demonstrable short courses or equivalent experience in report writing, data collation and analysis of results
• To have experience in administrative role(s) within healthcare or service-based environments
• To have experience of Lorenzo/Patient Administration Systems, databases and information systems
• To have experience of implementing and developing operational and administrative processes and procedures.
• To have experience of working in a role where organisational skills are essential and there is a requirement to work autonomously and as part of various teams across an organisation.
• To have experience of utilising excellent communication and interpersonal skills to engage with a wide range of internal and external stakeholders.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 16 April 2026. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Location: Dorset Hub, based in Poole

Salary: Grade 1.2 - £26,227 per annum pro rata

Permanent Contract

Part time – 21 hours per week – working pattern to be agreed with successful candidate

Closing date: Thursday 16th April 2026 at 11.30 pm

We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.

About the role

You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with advisers to direct enquiries to the right people.

You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration.  Helping front line staff with case administration, assisting the Hub managers with ad-hoc projects and seeing that our office equipment is properly maintained are all aspects of this interesting, varied and vital role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone who thrives in a fast paced and busy office environment, you have a flexible approach, are adaptable to change and enjoy learning new skills.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team 

Our team in Dorset has been providing housing advice and support services within the area for over 20 years. We have office bases in Bournemouth, Weymouth and Poole  as well as working in community venues and partner organisation sites. We deliver a wide range of housing rights, legal services, community and support work and advocate for change to fix the broken housing system.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement in all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.

• We prioritise diversity and have an inclusive and open mindset.

CVs without supporting statements will not be considered. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the Role

We are seeking a charity professional with evaluation and impact experience, and skills to develop Lewisham Local’s business functions such as service delivery impact with a focus on impact measurements of infrastructure work, premises, and admin.

This is a newly built role to support the charity’s new ambitious three-year strategy.

Main Objectives

• Develop and deliver the charity’s Impact and Evaluation framework
• Ensure charity’s CRM Salesforce is used at every level of capturing data

Support, develop and manage Lewisham Local’s business functions such as Admin and Premises management

Main Duties and Responsibilities

Impact Measurement

• Working closely with the SMT and project leads to understand the depth of the work carried out by Lewisham Local and develop an impact and evaluation framework to measure the success of our work.
• Train and support colleagues to ensure the framework is embedded into our daily work measuring the change created as a result of the work carried out by Lewisham Local.
• Run a quarterly impact report for SMT and Board
• Introduce data capture protocols and training on using the charity's CRM Salesforce to ensure data is recorded and up to date
• Act as a champion for this across the team

Manage Admin function

• Manage the two (job share - 0.8 & 0.2 FTE) Admin officers who support the CEO, Board and take on the general office admin tasks
• Develop and improve Lewisham Local’s admin processes

Manage premises – support and training will be offered

• Manage a Premises Coordinator (0.6FTE) in safe running the Orchard Gardens Community Centre
• Support the CEO in developing premises strategy and future proposals

Together with SMT and the CEO manage Lewisham local’s fundraising function, reviewing and contributing to the grant applications.

Core Team Responsibilities

• Build and share knowledge and intelligence internally
• Build strong and effective local relationships across sectors
• Be a visible, active, positive and engaging presence within the community at local events, activities and meetings.
• Contribute and create regular communications content
• Champion the role of local giving, and the contribution of civil society in Lewisham
• Collect and process data, carry out monitoring and evaluation of our impact
• Help other team members at times of increased workload and/or specific events
• Contribute to office organisation and administration responsibilities to ensure the effective running of the organisation and staff presence at the office premises
• Manage volunteers to achieve the portfolio and charity’s aims and objectives
• Attend regular team meetings and supervision sessions as required
• Undertake training and development as required
• Contribute to writing grant applications for future projects and core work

This is not an exhaustive list of tasks, and you may be asked to undertake any other reasonable duties in connection with the role. Job descriptions are reviewed regularly and may be amended at any time in accordance with the needs of the organisation

Please see attached the full job description and person specification.

 Job Title: Customer Experience Coordinator

Salary: Living Onsite - £25,685 per annum (Band C, Level 3)

Living Off Site - £27,445 per annum (Band C, Level 3)inclusive of OLW

 Location:  Gilwell Park, Chingford, E4, 7QW

 Contract Type: Permanent

 Working Hours: 35 - per week worked on a rota basis, including weekends

About the role

There’s a lot of work that goes on behind the scenes to build great experiences for our customers. This role is all about understanding our customers’ needs and expectations, matching them to an amazing adventure at one of our centres, and supporting our centres to deliver it.  Do you have what it takes to be our Customer Experiene Coordinator.

Key responsibilities

Customer Service and bookings

• Deliver friendly, helpful support across email, phone, live chat, and social channels.
• Advise customers on suitable products and bookings based on their needs.
• Meet service standards, SLAs, and brand guidelines to ensure a positive customer experience.
• Manage bookings pre-visit and provide post-visit aftercare.

Administration

• Process bookings and enquiries using internal systems (e.g. SharePoint, Cinolla, Zendesk).
• Handle payments, invoices, and basic financial tasks.
• Convert enquiries into confirmed bookings.

Centre Support

• Plan activity programmes tailored to group needs.
• Coordinate with centre teams to ensure smooth customer journeys.
• Support compliance, safety checks, and operational procedures.

What you’ll need:

• Prior experience in providing high-quality customer service
• Prior experience in outdoor education, residential centres or a related industry
• Excellent customer service and interpersonal skills.
• Effective written and verbal communication.
• Attention to detail and organisational skills.

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 on Wednesday, 29th April 2026

Interviews will be held in person at Gilwell Park on Thursday, 7th May 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Join us and help transform lives.

We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives.  This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.  

As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care.  A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.

Please refer to the job description for further information.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

First interviews: 27 April 2026

About Sheldrick Wildlife Trust UK

The Sheldrick Wildlife Trust (SWT) is a pioneering conservation organisation, working across Kenya to protect endangered wildlife and preserve habitats for future generations. Through projects including our world-renowned Orphans’ Project, veterinary interventions, anti-poaching operations, and community outreach, we are dedicated to securing a future for wild species. Sheldrick Wildlife Trust UK plays a vital role in supporting conservation projects, raising funds, cultivating donor relationships, and engaging supporters to sustain and build upon life-saving work in Kenya.

The Role

We are seeking a motivated, detail-oriented Fundraising Support Officer to join our UK team. This is an excellent opportunity for someone passionate about wildlife conservation, eager to learn, and looking to develop a career in fundraising and supporter care.

The Fundraising Support Officer will be central to ensuring our supporters receive the highest standard of care. Working across individual giving and retail, the postholder will gain valuable experience in many areas of charity fundraising and supporter engagement.

Key Responsibilities

• Supporter care, to include answering email, post, and telephone correspondence, providing receipts and donor follow-up.
• Support to the Retail Manager, including acting as first point of contact for order enquiries, exchanges, and returns, and assisting with fulfilling orders from the charity’s online shop.
• Accurate recording of donations and correspondence on the charity’s CRM system.
• Support the regular giving and orphan adoption programmes.
• Support the Communications team by drafting and proofreading thank-you letters, donor updates, and impact reports.
• Assist in developing and attending charity events.
• Assist with general fundraising administration and other duties as required by the team.

Person Specification

Essential:

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Excellent written and verbal communication skills, with a polite and professional manner.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• Familiarity with CRM systems and/or handling supporter or customer data.
• Experience in customer service and administration.
• Ability to work both independently and collaboratively in a small team.
• Enthusiastic, proactive, and willing to take on a variety of tasks.
• Ability to manage multiple priorities in fast-paced environment.
• A genuine interest in wildlife conservation and the mission of Sheldrick Wildlife Trust.

Desirable:

• Minimum two years’ experience in donor care or fundraising in the charity sector.
• Experience drafting written communications for a public audience.
• Understanding of the UK charitable sector and fundraising principles.
• Understanding of data protection, including GDPR.

What We Offer

• A supportive and friendly team environment.
• Opportunities for professional development in fundraising and supporter care.
• The chance to play a key role in protecting wildlife and habitats through one of the world’s most respected conservation charities.

If you believe you are well suited to the role, please send us your CV and one-page cover letter by clicking the 'Apply' button on this page. Use your cover letter to tell us about your previous experience and why you want to work for SWT UK. Applications without a cover letter will not be considered.

Early application is encouraged as we will be reviewing applications throughout the advertised period and reserve the right to close the advert at any time. Successful applicants will be contacted by email to arrange an initial video call to discuss their prior experience, and then an in-person interview at our office in Billingshurst. All applicants must have the right to work in the UK. We are not able to support visa or work permit applications for this role. (No agencies, please).