New opportunity not to be missed! Centrepoint, the UK’s leading youth homelessness charity, is looking for a Enagement Team Adminstrator to join our Engagement team based in  Lambeth. In return, you will receive a competitive salary plus excellent benefits.

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.

Together with our partners, we support thousands of homeless young people each year.

The Engagement team is responsible for finding new and exciting ways to engage young people. We work by using our four pillars of engagement (Sport, Art and Culture, Technology and Food) to positively transform young people’s lives.  We create weekly engagement programmes through different mediums which are then delivered in partnership with inspiring partners.

What you’ll be doing…

• Ensure that all reporting within the team is managed effectively; administering a calendar of reporting required, disseminating communication reminders and collating reports
• Provide training and support to all Engagement Team members for the correct use of all internal platforms e.g. Talos, QlickView, ClickTravel, Ipos (including Lyreco ordering), Inform, Concur
• Effective goods ordering in line with correct budget lines.
• Be proactive in ensuring all office based supplies are available and useable
• Respond to all and any general enquires and manage all phone calls and queries.

What we’d be looking for from you…

• Excellent verbal, written, numerical and communications skills
• Experience of working as part of a team and engaging with others.
• Excellent computer literacy skills with an emphasis on Excel, Word, PowerPoint and CRM systems
• An understanding of some of the key issues facing Centrepoint’s Young People.
• Able to manage workload to meet a range of conflicting deadlines

What we offer in return...

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

- Excellent training package to ensure you have the skills and knowledge to build a new career

- Employer pension contributions of 4%

- Clear career progressions, linked to portfolio work, that enables movement up the pay scale

- Access to Cycle 2 Work loan scheme

- An interest-free travel loan

We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.

Don’t miss out on this fantastic opportunity to join our team as a Engagement Team Administrator, click ‘Apply’ now!

Closing Date: 12 November 2019, noon

Interview Date: 18 November 2019

Are you an experienced and confident team administrator? Do you have experience of supporting vulnerable people and have a motivation to help pet owners in housing crisis?

Dogs Trust is seeking a new Administrator to support the Outreach Projects at Dogs Trust.

The Outreach Projects (Hope Project, Freedom Project, Lets with Pets and a new Pet Foodbank Scheme) provides advice and services for pet owners in housing crisis as well as homelessness organisations, letting agencies and landlords dealing with pet owners.

The Outreach Projects Administrator deals on a daily basis with a variety of stakeholders (mainly over the phone and by email), including clients accessing the projects, referral & homelessness organisations, members of the public, letting agencies, landlords, veterinary surgeries and internal contacts. The main areas of this role are focused on customer service, invoice processing, data entry and admin/team support.

To be successful in this post you will need to be extremely organised with excellent communication skills and an empathetic approach.   You will also have experience of processing and reconciling invoices and a keen eye for detail.

In return, we have a comprehensive benefits package, which includes excellent annual leave and pension allowances, and you will you join a team of highly professional and driven colleagues in a friendly and collaborative environment, all with a genuine passion for dog welfare and helping dog owners in need.

To apply for this position please click the APPLY NOW button.  Our application process requires you to submit a CV and cover letter explaining your interest and suitability for the role.

Interviews for this role will take place w/c 16th December 2019.

Exeter Community Initiatives is looking for an experienced, skilled manager required to implement and manage a new city-wide Voluntary & Community Sector Support Service in Exeter that uses an Asset Based Community Development approach to help groups develop and become more self-sustaining. Flexibility, good people skills, an understanding of community dynamics and barriers to engagement and how to overcome them, is essential.

You will:

• Recruit, lead & manage a team to deliver VCSSS in line with the delivery plan
• Ensure that the team have the values, skills and understanding in practice to deliver to work in an Asset Based Community Development (ABCD) way
• Manage external consultants and partnership contracts where particular expertise is needed, including the sub-contract with Locality
• Advise and support the City Council with the development of the Exeter Grants programme
• Support the City Council to identify and leverage in external funding to support the Exeter Grants Fund
• Support Key Networks and Fora and stimulate the formation of new ones as appropriate
• Work with key partners, elected representatives & other stakeholders to ensure local relationships are managed in a positive and constructive way
• Oversee the development and delivery of training to residents and groups on a range of topics relevant to organisational development
• Lead on communication and marketing of VCSSS for ECI including web and social media presence
• Keep appropriate records, implement monitoring & evaluation systems and ensure outcomes are measured & reported for each area of work
• Monitor expenditure on staff team and activities
• Proactively contribute to ECI vision, planning and policy making
• Be aware of and follow ECI policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversity

ECI are committed to safeguarding and this post requires an enhanced disclosure.

This is a permanent post, subject to funding.
Please apply by noon on the closing date.

ECI is a MINDFUL EMPLOYER and positive about mental health
ECI is a registered charity number: 1026229

Job Description

• Job Title: CRM Data Analyst (Maternity Cover)
• Department:  Supporter Engagement, Data Services
• Salary: Competitive salary package
• Location: UK/AU Home Based
• Job Type: Full Time, 9 Month Contract

Background

Founded in 1998 by Jill Robinson, from her home in Hong Kong, Animals Asia promotes compassion and respect for all animals and works to bring about long-term change. We work to end the barbaric bear bile trade, which sees over 10,000 bears kept on bile farms in China, and, according to official figures, almost 1,000 suffering the same fate in Vietnam.

Animals Asia has to date, rescued over 600 bears, caring for them at our award-winning bear sanctuaries in China and Vietnam.

Animals Asia also works to end the trade in dogs and cats for food in China and Vietnam, and lobbies to improve the welfare of companion animals, promote humane population management and prevent the cross-border export of "meat dogs" in Asia.

In addition, Animals Asia campaigns for an end to abusive animal practices in zoos and safari parks in Asia and works closely with governing authorities to improve animal management and increase awareness of the welfare needs of captive animals.

The Animals Asia Foundation is at a critical juncture in its development and has the opportunity to achieve one of its core goals within the next 5 years which is to end bear bile farming in Vietnam forever.

Overview

Animals Asia currently raises $12m (USD) through its global fundraising and communications program. With a goal of ending bear bile farming in Vietnam within the next 5 years on the horizon, there will be new investment in individual giving fundraising and a major brand awareness and fundraising marketing campaign from 2019 onwards.

We are seeking an experienced & skilled CRM Data Analyst to join our Data Services function.  We currently provide our services in 5 markets; Australia, Germany, Hong Kong, UK, and USA.  Animals Asia has exciting plans to expand and grow its income and is now searching for a CRM Analyst to join our international team.

This is a rewarding opportunity for an experienced individual to work on many global, exciting data & systems projects, in ensuring the Data Services continues to deliver a valuable service.

Key responsibilities

• To manage & deliver clean, accurate, targeted and timely data selections from the database as briefed by the Supporter Engagement Team and Global Individual Giving
• To recommend and support improvements to data set up, capture and delivery to improve effectiveness of eDM, DM and TM campaigns
• To define/develop systems for rolling & global telemarketing campaigns
• To lead CRM Support team into maintaining robust supporter journeys and promoting the newly defined segmentation audience driven strategy
• To apply sector best-practice guidelines and ensure local compliance regulations are understood and met
• To develop and maintain campaign reports ensuring key KPI’s are monitored
• To ensure the provision of comprehensive regular reporting; to support decision-making, drive income & improve response rates
• To coordinate with the Individual Giving team ensuring they are briefed with CRM developments and mitigate impact to Individual Giving activity
• To effectively monitor and investigate data quality, making tangible recommendations for cleaning, and during data selection
• Manage relationships with internal stakeholders and showcase analytics using Tableau
• To provide support & guidance to the Supporter Engagement team

Communication & Relationship Building Responsibilities:

• Work in close liaison with Global Individual Giving and the wider teams
• Work with third-party suppliers and systems using their preferred methods
• To be an active and supportive member of the team, in order to contribute to a positive and supportive working environment to the Supporter Engagement team
• Champion effective use of the database and data accuracy and lead in making others more data literate and able to access information

Personal Responsibilities:

• To actively identify and participate in training, knowledge and skills development to deliver excellent support and administration to the Supporter Engagement team.
• To maintain & develop own performance to meet or exceed agreed targets, service levels with support from the Head of Data Services.

Person Specification

Knowledge, training & qualifications:

• At least 3 years proven Data Selection experience in Charities/NGO sector
• Good IT skills and computer literacy specifically relating to Microsoft packages
• Proven experience with reporting tools such as SQL, Pivot Tables & BI
• Clear & fluent in English as you will be working with an international team
• The ability to problem solve and independently manage & prioritize workload
• Strong business and numeric sense with analytical mind
• Good communication and interpersonal skills

Education:

Bachelor’s degree in computer science, information systems or marketing; university degree or equivalent

Interested parties please submit your cover letter, full CV with your availability to join. Please quote the position applied for on the email subject.

Only shortlisted candidates will be notified. Applicants not hearing from us within six weeks from the date of advertisement may consider their application unsuccessful.

Personal Data collected will be used for recruitment-related purposes only.

An exciting opportunity to be a Customer Service Advisor for a housing association based in South East London.

Client Details

A housing association based in South East London.

Description

The Customer Service Advisor will be responsible for:

• Providing excellent service to all customers
• Ensure all relationships with stakeholders are maintained
• Update relevant and necessary documents and systems
• Working independently with minimal supervision

Profile

The Customer Service Advisor will have:

• Customer service experience in a fast-paced environment
• Excellent communication skills, particularly over the telephone
• Influencing abilities
• Organisational skills and the ability to work independently

Job Offer

A salary of £21,000, plus generous annual leave and pension contributions.

Are you an experienced HR Administrator who is keen to develop a career in Human Resources? You will be joining our small People Services team based in the beautiful grounds of RHS Garden Wisley. 

You will be responsible for providing HR admin support on a wide variety of processes across all RHS locations.

You will have excellent customer service skills and the ability to juggle a high administrative workload. You will also have experience of using an HR or recruitment database and knowledge of HR processes and procedures. We are looking for somebody who is calm under pressure, has strong attention to detail and is able to establish good working relationships with internal customers.  

We have been the force behind gardening for more than 200 years, and today our aim is to enrich everyone’s life through plants and make the UK a greener and more beautiful place.  This is an extremely exciting time for us as we are making a landmark investment of £160 million into a range of projects, which will not only greatly enhance our gardens, but also increase our contribution to the community, education and to the role of horticultural science.

We offer a wide range of benefits as part of your employment package which include access to our award winning gardens and shows, 25 days holiday, life assurance and a Group Personal Pension Plan.

We value diversity and welcome applicants from all backgrounds.

Strictly no agencies please.

Administrator (within the Clinical and Development Directorates) (fulltime at 35 hours, Office Based, UK)

Salary: £17,500 - £22,000

Permanent

GamCare is the UK’s leading charity working with those affected by gambling related harm. We run the National Gambling Helpline and deliver treatment to those affected. Alongside GamCare’s treatment services, we run training and accreditation for the UK gambling industry to raise standards and make gambling safer for everyone.

GamCare is seeking a dynamic and self-motivated administrator to support its Clinical and Development Directorates: the teams delivering the operational work of the charity on the ground. You will be joining a passionate and friendly team at a growing charity making an important difference to the lives of people who have been affected by gambling problems.

You will have experience of supporting teams with a range of tasks from booking accommodation and travel through to organising and minuting key meetings. You will have strong interpersonal skills, liaising effectively with team members to identify and prioritise their needs. You will be self-motivated, able to identify gaps in systems and processes to make them more efficient and supporting the smooth running of the team.  You will have excellent IT skills, and be familiar with Microsoft packages.

If you think you have the skills and experience for this role we would be delighted to hear from you.

Please note, the applicant must be free of any addiction, excluding nicotine, for at least 24 months.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <Administrator>

Please note that if the subject is not correct, you may not receive a confirmation.

Previous applicants need not apply

To discuss the role further please email Mike Kenward. Application forms forwarded to this email will not be accepted.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is 05 January 2020 at 9am

Interview dates: Week commencing 13 January 2020

Interviews are scheduled to take place in London

Customer Support Officer

You will join us as a Customer Support Officer being a part of our friendly and dedicated team based in our Chester office.

Customer Support Officer Responsibilities:

- Deal directly with customers by telephone, web and email in line with agreed guidelines.
- Communicate and coordinate with internal departments to resolve queries.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
- Proactively identify potential solutions to improve customer service.

Customer Support Officer Requirements:

Candidates will need excellent written and verbal communication skills, an ability to meet deadlines and a collaborative and agile approach. They must have experience in Customer Service within a commercial environment and have the ability to work on their own and within a team.

About CIPFA:

The Chartered Institute of Public Finance and Accountancy (CIPFA) is the world’s only professional accountancy body to specialise in public services, and is a strong advocate for sound public finance management and innovative public service delivery.

Our members work in public services such as local government, the NHS and Whitehall departments as well as in national audit agencies, major accountancy firms and other organisations around the world where public money needs to be effectively and efficiently managed.

Location: Chester, West Chester, Cheshire CH1 4QR.

Job type: Full Time, Permanent, 36 hours per week, 9.00am to 5.00pm

Salary: £18,000 per annum

Benefits: 25 days annual leave; Up to 10% employer's pension contribution; Life Assurance to the value of 2 times your basic salary; Season ticket loans; Employee Assistance Helpline; Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers.

Closing date for applications: 5th January, 2020

You may have experience of the following: Customer Support, Customer Support Officer, Customer Service Officer, Customer Service Representative, Customer Services Agent, Customer Services, Customer Services Advisor, etc.

Ref: 90700

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible

We’re looking for a proactive and enthusiastic administrator to join a fast-moving team and provide vital support to the Supporter-led Fundraising team at Alzheimer’s Research UK. The roles will be crucial in providing excellent customer service to our current community fundraising supporters through prompt, helpful, professional and friendly contact.

We’re looking for someone with strong communication skills who can support various teams, manage a busy workload, lead on projects and help to develop new team resources and tools.

Fundraising experience is not essential for the role, but we’re looking for someone with the drive and passion to change the future for those affected by dementia. The successful candidate will be enthusiastic, want to learn and develop and be keen to get involved.

Main tasks of the role:

• Responding to fundraiser queries and requests in a timely and professional manner.
• Planning and implementing stewardship plans for supporters.
• Fundraising data management: inputting data into our CRM system.
• Supporting on fundraising projects and product development.
• Event support: organising and attending events.

What we are looking for:

• GCSE or equivalent in Maths and English, with grades 9-4 (A-C equivalent)
• Excellent, enthusiastic telephone manner.
• Excellent written and verbal communication skills.
• Experience of supporting fundraisers or working in another customer service role.
• Confident working with computers – good knowledge of Word, Excel, Outlook and databases, ideally Raiser’s Edge.
• A professional and hard-working team player.
• Good organisational skills.

Location: Granta Park, near Cambridge

Salary: Circa £21,000 per annum, plus benefits

Please download the Vacancy Pack for full details.

Please note that the official job title for the successful candidate will be Supporter Engagement Executive. When accessing our online recruitment system, the role will be listed as Supporter Engagement Executive.

The closing date for applications is the 1st January 2020, with interviews to be held on the 10th January 2020. Please indicate in your cover letter if you are unable to attend on this date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

37.5 hours per week - the service operates between 8am and 6pm Monday to Friday, but actual working hours will be determined by the needs of the service
HMP Manchester

Closing date: 12 December at 11:30pm. Interviews: 19th December 2019

Do you have strong administration skills gained in a customer facing environment? Could you cope in a prison environment? Then join Shelter as an Administrator and help ensure the smooth running of our service that helps turn around often chaotic lives.

Shelter run an Integrated Through the Gate service in prisons, working closely with offenders and a range of other agencies to provide a holistic service that assesses individual need so that prisoners are fully supported up to and following release.

About the role
As Administrator you will provide full administrative and office management support to a busy team including allocating referrals, data entry and processing. Compiling performance reports and ensuring the team have the necessary forms and paperwork to do their job effectively will be key. You will also take responsibility for processing sensitive and confidential data on offenders and maintaining records as appropriate on the OASYS/CRC and Shelter case management systems.

About you
You've got office administration experience, gained working in a customer facing role, and experience of processing sensitive and confidential information and working with secure systems. A proven ability to support the financial process, including supporting management accounts, reviewing and monitoring transactions listings and variance reporting is required as are good typing skills and proficiency using Microsoft Office applications.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are looking for a positive, empathetic and people-focused Support Services Team Leader to provide high quality information and support to those affected by blood cancer via the phone, email, social media, via our online forum and face to face.

This is a 12 month fixed term contract to cover maternity leave.

You will be emotionally resilient, hardworking and understand the value that your role brings to the blood cancer community.

Ideally, you will be Registered Nurse in haematology with experience working at NHS Band 6 or above (or equivalent).

If this sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification and a CV by:

9am on Friday 3 January 2020

*Applications for this role will be reviewed as soon as they are received so please note that we may bring forward the closing date at our discretion*

Join us on our journey to beat blood cancer!

Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so, we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 9-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 8th December 2019, with interviews to be held on the 16th December 2019. However, we would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Closing date: 9 December 2019 at 11.30pm

Interviews: Week commencing 16th December 2019

We’re looking for a proactive, organised and highly efficient individual to join our dynamic team as Legal Support Administrator and provide vital support to our Legal Services to ensure the smooth running of the national service, including general administrative, billing and financial functions.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

Shelter’s Manchester Legal Aid Authority (LAA) team delivers a legal help and legal aid contract and manages the Manchester and Tameside housing county court duty schemes. They also provide complex advice, advocacy and representation to some of the most vulnerable families in Manchester and across the Greater Manchester region. It’s here that we need your help.

About the role

Our Legal Support Administrator will be expected to fulfil a broad range of important duties, including assisting the legal costs team in ensuring administrative, client file, financial and quality systems run smoothly and updating systems. You will also undertake general administrative duties such as taking telephone calls, photocopying, scanning, processing invoices, setting up meetings and arranging travel.

About you

We’re looking for a highly motivated, collaborative and energetic individual with experience of providing general administrative duties in a billing and financial context (if you have worked in a legal environment this would be advantageous). An excellent communicator, both verbal and written, you will have strong IT skills and advanced knowledge of case management systems and Microsoft packages. Professional, adaptable and customer-focused with a can-do attitude to your role, you will have impressive interpersonal skills and be able to demonstrate a commitment to achieving challenging targets and objectives.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata for part-time), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Legal team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Closing date: 15 December 2019 at 11.30pm. Interviews: 8th and 9th January 2020.

We’re looking for a proactive individual with proven office management experience to join us as Senior Administrator and provide senior level administrative and office support to a busy team.

In Sheffield we operate a thriving hub of client-focused services in the city centre where people can access a range of housing advice and support services. Each service aims to empower clients to make decisions and take action for themselves by providing legal advice, referrals and signposting, advocacy and practical support. Your challenge will be to play a crucial role in the efficient running of this busy hub.

About the role

Joining our multi-disciplinary team that provides services across Sheffield, you’ll oversee all administration and reporting functions and bring leadership, guidance and line management to a dedicated team of office support staff and volunteers. As well as providing supervision, support and appraisals, you’ll be responsible for key people management areas like attendance, performance, motivation and learning and development. You’ll also carry out administration projects aimed at improving systems and practice for the benefit of staff and clients and provide information and analysis reports to help ensure the most effective delivery, management and development of services. Meeting and greeting visitors, organising events, maintaining office equipment and booking staff travel & accommodation – all are aspects of this challenging role.

About you
To succeed, you’ll need an office management background that includes running admin systems, writing and pulling management reports and performing basic analysis, all gained in a customer facing environment. Excellent planning, organisational and communication skills are also key, as is the ability to motivate and lead a team and deliver a high level of service to clients, staff and partner agencies alike. Resilient yet flexible, with excellent customer care skills and the ability to work on your own initiative to solve problems, you have a keen eye for detail too. What’s more, you have broad experience in the use of finance and case management systems and are proficient using Microsoft office applications, particularly Outlook, Excel and Word.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.