About FareShare UK

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups. During 2020, we redistributed 113 million meals through our FareShare Regional Centres and our retail surplus model FareShare Go, reaching over 1 million people.

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The COVID19 pandemic has shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

About the Role

As a Customer Support Executive, your role will be varied and could include anything from helping on-board new charity partners, to handling customer service enquiries or retailer requests. You will support the ongoing success of this project by working closely with our Community Coordinators to resolve issues that arise with charity collections. You will gather data for the Information Centre, and support our regional field working teams with administrative desk-based tasks. Excellent communication skills and people skills are critical to this role, as you will be spending a large proportion of your time on the phone, listening to issues, talking to your key stakeholders and aiming to find the best solution to deliver this critical service. By managing your own time effectively, carrying an appropriate workload and robustly following our guidelines and processes, you will provide speedy resolution to our partners’ needs and requests for help. By effectively listening to our customers, and completing needs based situational analysis, you will drive the best possible outcomes for each of our partners. Within every customer interaction, you will consider and actively work towards helping our customers take and use more food. You will communicate honestly, professionally and in plain English with a variety of stakeholders and customers who will have very different needs and expectations. You will be experienced in actively adapting your natural communicative style to match your audience, whilst employing effective conformation techniques to ensure your message is both heard and understood. You will be a natural doer who will actively contribute to our continuous development by making informed suggestions around process improvement, increasing the volume of food FareShare redistributes. 

Main Responsibilities

• Resolving support issue
• Effective use of CRM
• Supporting regional team
• Stakeholder support
• Charity recruitment and lead generation

Essential Criteria

• Excellent phone manner 
• Previous experience in a customer service role 
• Have strong relationship building skills 
• Be organised, with a proven track record of achieving quality results 
• Be able to manage and control data and information 
• Be a strong communicator who is able to engage with a variety of audiences 
• Have a proven ability to create links across teams to share best practices 
• Have strong IT skills and a knowledge of Microsoft Office, including Excel 
• Be flexible about your working arrangements as the role may involve travel to other areas of the UK, and the occasional evening work 

Desirable Criteria

• Have previous experience working with Customer Relationship Management (CRM) software. Experience using Salesforce is advantageous. 
• Understanding of the ‘not for profit’ sector. 
• Previous experience of working with food waste in an academic or professional setting is advantageous. 

Join our amazing team and help tackle food waste and get great quality surplus food to charities and communities groups across the UK.

Benefits

25 days’ annual leave + 8 bank holidays

Employers pension contribution of 4% Life assurance -  group life scheme

Employee Assistance Program

Interest free bicycle purchase loan scheme

Season ticket loan

Flexible working 

Closing Date: 24th October 2021

Interview Date: TBC

Benefits we offer at Age UK Bolton: Up to 7% employer pension contributions, UK Healthcare Scheme. Free Parking at the Ageing Well Centre, Farnworth. Charity offers Flexible & Blended working.

Would you like to make a difference to the lives of older people in Bolton?

We are looking to recruit a Team Administrator (Home from Hospital & Community) to join our flagship Home from Hospital Service.

The service operates 9am to 5pm 7 days per week supporting older people for up to 6 weeks post discharge from hospital.

You will provide administrative and community support to the Home from Hospital Team to help prevent avoidable readmission and enable people to recover safely at home.

We are looking for a resourceful, practical and empathetic individual to deliver a high-quality service, and be part of a caring team. Previous experience in administration is required, and a caring occupation would be an advantage but is not essential however compassion, dedication and commitment is.

To Apply please complete application form and return to Age UK Bolton

Please note CVs will not be accepted

Closing date Monday 25 October 2021, 5pm.

Interview to be held the week of 01 November 2021

Application deadline: 25/10/2021

To ensure that Merstham Community Facility Trust (MCFT) is able to maximise the hiring of its rooms to local people, groups, providers and businesses such that the income generated enables the charity to meet its core costs.

MCFT was started by a small group of local people who wanted to make their community a safer, happier, and better place. Fourteen years later it has grown to become an organisation that delivers a multitude of projects that support, connect, and empower the community.

MCFT seeks to provide opportunity, access, and services to all within our local community, in responsive and inclusive ways.

MCFT is based at The Merstham Hub a great purpose-built community building that we share with the Council’s Library, the Merstham Mix (a community café) and the YMCA. MCFT is a place that thrives on community spirit and has a team of warm, friendly, and dedicated staff and volunteers.

We have a wide range of activities and services and enable a wide range of other organisations and people to bring their services to the community. This includes our Community Fridge, a Food Club, a Community Allotment, Repair Café, IT Buddies and even a Trishaw!

Over the last year MCFT has been rebranded, resulting in a new website, logo and Instagram page. We are looking for someone to capitalise on the opportunity this presents and be our Hub Promoter. This role will aim to increase the number of bookings at The Merstham Hub, through building strong relationships with the regular hirers and developing creative ways of promoting the space. In addition to room bookings there will also be several exciting community events throughout the year to help promote.

We are looking for someone who has strong relationship building, communication and organisational skills to play a key role in the development and impact of MCFT.

Applicants must provide a Supporting Statement, which addresses the requirements of the Job Description and Person Specification.

Do you love managing detail and ensuring everything works just right? Do you have experience providing high-quality admin support, or supporter, or customer care? Do you want to work for an organization that helps make the world better? We’re offering a rewarding opportunity for a highly effective administrator to play a key role within Survival’s Supporter Services department.

This is an interesting role where you will be in the front line talking to our valued supporters, handling day-to-day processes and procedures, working on our supporter database as well as handling reception and general inquiries. 

The role encompasses a wide variety of tasks, subject to change as the organization evolves and grows. The following list is not exhaustive but please note that this role undertakes a high level of repetitive administrative procedures and thus you are unlikely to be fulfilled if you do not enjoy administration.

Responsibilities 

Supporter care & administration

• Be the first point of call for general supporters, donors and potential donors, and respond to enquiries to Survival’s [email protected] account
• Carry out reception duties including managing incoming and outgoing post and deliveries, answering phone calls and welcoming visitors
• Accurately and efficiently update supporter records as needed
• Accurately load and process Direct Debits and standing orders into Survival’s database
• Ensure our webpage and database are accurately capturing online donations
• Accurately enter offline donations into Survival’s database
• Send thank-you letters for donations
• Assist in processing Gift Aid claim submissions
• Adhere to HMRC auditing requirements, and GDPR policies and regulations, as explained by the department head
• Report donation and database issues and work with IT and our Salesforce team to find solutions
• Work closely with staff in Survival’s overseas offices by sharing ideas and support with regards to our administrative systems

Various

• Assist the Finance officer with finance activities when needed
• Provide support to the Fundraising and outreach coordinator for fundraising and outreach activities
• Assist the Supporter services director with facilities management and trading activities when needed
• General duties such as photocopying, scanning, filing, moving boxes, setting up meeting rooms etc.

Experience and skills 

Required

• Strong administrative skills, takes enjoyment from this type of work and has a positive attitude
• Must have excellent telephone manner, be patient, enthusiastic and personable
• Demonstrated ability to manage a heavy and ever-changing workload
• Excellent organizational skills and the ability to plan and prioritize effectively
• Excellent personal skills – trustworthy and a good relationship builder
• Must work well with numbers and have good spoken and written English
• Computer literate, including CRM management
• A desire to serve the cause of Indigenous peoples’ rights 
• Commitment to Survival International's vision, mission, and values
• You must have the right to live and work in the UK

Preferred

While we have a preference for candidates with the below skills and experience, we are willing to consider supporting an excellent candidate in developing their skills to reach these levels.

• Experience of providing excellent administrative and/or customer support in a supporter/customer-focused environment
• Prior experience of using Salesforce would be a huge benefit
• Experience in the charity / non-profit sector
• Knowledge of any of Survival’s other working languages (Spanish, French, Portuguese, Italian, German, Hindi, Oriya) would be an advantage

What can we offer you?

When you join Survival International, you’re getting more than just a career: you’re gaining a unique opportunity to join one of the most exciting campaigning organizations around. It is not just a job. You will be working with an international team of passionate people who really care about human rights and want to change the status quo. 

Being part of such a small (but growing!) team offers the opportunity for real variety in your day-to-day work and the development of your role.

We have generous annual leave (25 days plus bank holidays) and a cycle to work scheme.

Salary range: £26,000 per annum
Hours of work: This is a full-time position (Monday – Friday, 10am – 6pm) for 6 months with the possibility of a permanent contract
Location: London head office, with remote working*

Closing date for applications: The vacancy will remain open until the position is filled

To apply: Please complete the application form and send together with your CV and a covering letter

*At present our staff are mostly working remotely because of Covid precautions; we are assessing this on an ongoing basis.

Equal opportunities

Survival is committed to building a diverse and inclusive workplace and actively welcomes applications from candidates of all backgrounds. We will not discriminate on the basis of any aspect of your identity. 

Customer Service Centre Advisor

We are recruiting for a Customer Service Advisor with opportunities available in Speke Liverpool, Carlisle and Irvine.

Position: Customer Service Centre Advisor

Location: Liverpool, Carlisle or Irvine Office

Hours: 18 - 30 hours per week

Salary: £22,134 (10% increase after 12 months depending on performance)

Contract: Permanent

Transforming customer’s lives.

As award winners, the organisation are proud of the Customer Service Centre in Speke, Liverpool, but are always looking for ways to be even better. So, what next? Well, to build on this success the organisation is embarking on an exciting period, broadening the ways it interacts with customers – sounds great, right?

We’re looking for people to join the team and help deliver these aspirational plans. We want energised people to join the omni-channel Customer Service and Telecare Centre, to work with customers and suppliers across the UK.

About the role

We currently have exciting opportunities for Customer Service Advisors who will be responsible for providing and continuously improving services across telephone and digital channels, including life critical Helpline service.

You’ll be delivering an enhanced customer experience through creating a positive customer orientated environment and help delivering on our promises to customers.

You will play a key role in working with other internal and external services in delivering an integrated approach, along with supporting the implementation of the digital and online strategy to help in providing a greater value of money for customers and for the organisation.

Working hours

In order to meet the needs of customers, the organisation needs to be flexible. This means you’ll work shifts from 06:30-23:00 the below times, dependant on the weekly hours and rotation:

• 30 hours per week – hours between 06:30-18:30
• 24 hours per week – hours between 07:15-21:15
• 20 hours per week – hours between 12:00-23:00
• 20 hours per week – hours between 06:30-18:30
• 18 hours per week – hours between 06:30-18:30

As we’re asking you to be flexible, the organisation aims to give you the time you need to spend time doing the things that matter to you by offering 28 days leave (pro rata for part time roles) and 4 half days to use for those special life events, such as going to see your child’s school play, an afternoon out and so on!

About you

You will have an extensive knowledge and experience in customer services and contact centre functions along with multi-channel work streams and a willingness to deliver excellence. With extensive problem-solving skills in a customer orientated business, you will also have the ability to take positive action to ensure you meet our exacting customer standards.

Preferably you’ll also have a housing and/or telecare experience, although these aren’t essential, as you won’t be dropped in the deep end, you will get help to you understand how things work, the team can’t wait to welcome you.

We encourage applicants from all sections of the community so that the organisation can truly reflect the neighbourhoods in which it works.

You may also have experience in areas such as Customer Service, Customer Service Advisor, Customer Service Officer, Customer Service Lead, Helpdesk, Adviser, Customer Service Administrator, Customer Service Admin, Customer Service Coordinator, Call Centre, Customer Service Call Centre, Call Centre Operator, Customer Service Agent, Helpline, Helpline Advisor, Helpline Agent, Helpline Officer, Social Housing, Housing, Housing Officer, Housing Association.

Based at Counting House, London Bridge with some remote working

What the job involves

This is a fantastic opportunity to join a dedicated and established Customer Experience team (supporter care) function at one of the most dynamic and fastest growing charities in the UK.

Working alongside the Senior Customer Experience Executive and Customer Experience Executives, you will monitor and respond to customer post, emails, social media and phone calls. You will be passionate about delivering an excellent customer experience across every touch point. You will provide administrative support to internal team members and supporter care to our customers.

This is a key role in our Customer Engagement, Reinforce strategy. By providing the very best experience, you will help our customers keep coming back for more. You’ll build long term loyalty by thanking our customers for their involvement and introducing them to a range of products and services, based on their individual needs.

What we want from you

We’re looking for a people orientated, self-motivated and hands on individual, who is passionate about learning all the skills needed to improve the experience we give our customers. You’ll be enthusiastic and want to help all our customers come back for more. You’ll be a team player, eager to learn and share your experiences of delivering excellent customer experience with your teammates. You’ll have great attention to detail and be confident in recording sensitive customer data on our Customer Relationship Management tool accurately and in line with GDPR.

You’ll be a proactive communicator, committed to strengthening relationships with our customers though excellent inbound and outbound interactions over all channels. You will develop a good understanding of our work and what we are doing to stop prostate cancer now, so you can talk knowledgeably with customers.You’ll exceed expectations by appreciating that every interaction matters internally and externally.

You’ll be excellent at prioritising your workload and enjoy being flexible and enthusiastic in supporting your team. You will build long term loyalty by thanking our customers for their involvement and introducing a range of products and services, based on their individual needs.

You are committed to creating a world where lives are not limited by prostate cancer.

Why work for us?

We’re here to stop prostate cancer killing men and damaging bodies and lives. We unite the brightest minds in science and healthcare and the most passionate and caring people to help men live long and live well. As the number of men diagnosed with prostate cancer continues to rise, we continue to make advances in research to focus on radical improvements in diagnosis, treatment and support so that we can build a future where lives are not limited by prostate cancer.

Work with us and you’ll see your efforts pay off as we fight for a better future for men.

What we offer

Join our team and you’ll be working at an award-winning charity that will support you to develop your skills and expertise. We’re particularly proud of our agile working arrangements which allow (as appropriate to the role) for flexibility around where and when we carry out our work to ensure we can achieve the best results for the charity, at the same time as balancing our working lives with life’s other commitments!

We also offer a competitive benefits package including generous leave entitlements, season ticket loans, a cycle to work scheme, an enhanced contributory pension scheme, life insurance and group income protection as well as a Health Cash Plan and free advice and support on pretty much anything via our Employee Assistance Programme.

Our commitment

Our teams, supporters, partners, and those living with prostate cancer, come from all walks of life. We draw upon the difference in who we are, what we’ve experienced and how we think to build a future where lives are not limited by prostate cancer. Not only is it the right thing to do, it makes our charity stronger and helps us reach more people. If you share our ambition, we would love to hear from you.

Closing date: 31 October 2021.

Interviews: Week beginning 8 November 2021.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887

Derbyshire Mind is looking for a well organised, enthusiastic and committed administrator who enjoys talking to people on the phone and believes in providing excellent customer service to everyone who contacts us. 

This key role would suit someone with strong administrative and customer service skills with an interest in mental health, advocacy or working for a charity.

The role will be office based at Kingsway Hospital, Derby with occasional travel across Derbyshire. 

You will be inputting data into a database on a daily basis and working alongside a colleague in the same role, you will be the administrative support hub for advocates and managers. 

Many of our clients and people who contact Derbyshire Mind are vulnerable people who have a mental health problem, dementia, learning disabilities or autism.  They will have differing support needs and may be distressed, so you will need to have an empathetic, non-judgemental and calm approach. 

The purpose of the role is to:-

• Provide a first response to clients and others contacting Derbyshire Mind by telephone, email or online.

• Respond effectively and efficiently to all enquiries, providing high standards of customer service.

• Provide a high standard of administration support for the advocacy services and the Management Team.

• Accurately record all enquiries and referrals on a client management database.

Network Team Administrator
Location: York – Office Based
Salary: £17500 per annum

Onebright

We are Onebright, the on-demand mental health company building a brighter way to provide life-changing support for people around the world. Formed in 2021, Onebright is the coming together of three leading mental health companies – CBT Clinics, Efficacy, and Moving Minds.

We have almost 50 years of combined experience in mental health, and a network of over 3,000 clinicians of varying specialities; including Practitioner Psychologists, CBT Psychotherapists, EMDR Consultants, Psychiatrists and Child and Adolescent Clinical Practitioners. providing healthcare solutions in 49 languages.

We believe that everyone should have access to the right mental health treatment wherever and however they need it. Already the biggest provider of outpatient mental health care in the UK and Denmark, we are on a journey to become the leading mental health provider internationally.

We combine evidence-based therapies and a world-class clinical network with cutting edge digital technology to support over 40,000 people a year.

Working as a Network Administrator at Onebright

You will be responsible for ensuring the smooth and efficient administration of the Onebright Network to meet the diverse needs of customers and clients. You will work closely with the Network, Clinical and Operational teams to implement agreed processes to maximise productivity and efficiency by undertaking relevant monitoring and audit activity to ensure expected performance targets are met and highlight areas for improvement.

Key Responsibilities

- Receive and deal in a prompt and professional manner with all enquiries made in person, by telephone or by email, escalating to the relevant team where necessary.
- Monitor email inboxes and complete associated tasks
- Provide key administration functions for the network team
- Set up new clinicians on the appropriate network management software, ensuring that each clinician meets the required criteria before they are placed on the panel
- Ensure that each clinician continues to meet the required standards and compliance, and undertake a yearly re-accreditation check
- Conduct a monthly check of the HCPC, GMC and NMC to ensure clinical supply network compliance with regulatory bodies
- Ensure the performance and achievement of SLA’s are monitored and provide monthly reports which highlight issues and make suggestions in regard to potential solutions
- Complete any administrative tasks that maybe required for example filing, photo – copying, binding etc.
- Establish, maintain and update office manuals and computer records, files and correspondence.
- Research and prepare reports as required by Managers within the business

People

- Assist in the growth of the clinical network capacity in line with business need
- Ensure that the process for removing clinicians from the network is followed when appropriate to do so
- Provide audit feedback activity as necessary to maintain and improve standards

Other duties

- Support other business administration functions when instructed by the Company
- Ad – hoc duties may be required and or instructed by the Company

Key Skills:

- Management – Management of own workload using time effectively to prioritise and plan key tasks to effectively administer the clinical supply network in line with business needs
- Positivity – Cultivate positive relationships with internal and external colleagues
- Communication – Express thoughts and feelings in a way that maintains effectiveness, motivation and optimism
- Collaboration – Work as part of a team, encouraging open discussion of any issues identified to enable the service to be the best it can be
- Organisation – Self-driven, meticulous, with high levels of attention to detail appropriate to due diligence activities
- Problem solving –Instigate practical hands on approach to problems encountered whilst employing critical thinking to identify possible solutions
- Flexibility – Be able to adapt quickly and efficiently in line with the changing needs of the role
- Delegation – Delegation of relevant tasks to other members of the team where appropriate
- Stress management – Be aware of and manage stressors, which may arise within the role
- Proficiency in IT

Essential Criteria

- At least 1 years’ experience in an office administrator role

You may have experience of the following: Administrator, Administration, Office Administrator, Office Assistant, Admin Assistant, Administrative Assistant, PA, Personal Assistant, EA, Executive Assistant, Business Support Assistant, Scheduler, Office Manager, etc.

Ref: 103 689

ABOUT US
The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a UK rich in native woods and trees, for people and wildlife. The Trust aims to engage and inspire people about woods and trees to help us meet our vision of creating, restoring and protecting woodland. But we can't achieve our vision without you!
THE ROLE
We are looking for a Support Service Administrator. In this role you will process email and postal enquiries, requests, orders, donations and fulfilment packs generated by members and supporters. As an overview the Supporter Service Administrators will work within an administration and customer service setting.
THE CANDIDATE
As the Supporter Service Administrator you’ll have an exceptional telephone manner and be able to deal sensitively with customers. Comfortable with the Microsoft packages you’ll possess excellent written and verbal communications. Working with data entry you will have a keen eye for attention to detail and be highly organised. Most importantly you will be just as capable working in a team as you are alone.
WHAT YOU CAN EXPECT
There’s no other organisation like the Woodland Trust. Whatever you do here you will be supporting our work to protect and enhance woods and trees. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with contributory pension, life assurance and good holiday entitlement.

Learning Support Administrator

Commencing ASAP

This is a busy role that requires excellent administration and organisational skills to support our Learning Support Department.

The post holder will be responsible for supporting LS events as required, so exemplary communication and customer service skills are also essential. 

Salary: c£25,000 – 30,000 per annum + benefits

Hours of work: 9.00am – 5.30pm (full time post)

Further details and an application form can be obtained from the School’s website, or by email from the HR department.

The closing date for all applications is midday on 3 November 2021.

Interviews will take place during the w/c 8 November 2021.

YMCA DownsLink Group are currently seeking an experienced Maintenance Administrator to join our team based in Guildford. You will be working on a part time, fixed term basis, 22.5 hours per week until 31 March 2022. In return, you will receive a competitive salary of £21,745 per annum (pro rata).

The Maintenance Administrator role:

Your role will be to provide effective administration support for the maintenance and servicing of buildings around West Sussex and Guildford. Co-ordinate data and reporting which evidences compliance with statutory responsibilities, internal policy and procedure, and regulatory standards.

YMCA DLG use a mixture of inhouse multi-skilled operatives and a number of specialist external contractors to maintain our buildings. You will work closely with Local Managers and Property Services managers to ensure that performance, outcomes and compliance in supported housing services are actioned, evidenced, and tracked.

Responsibilities of our Maintenance Administrator:

Actioning and monitoring repairs

• Log, issue, and co-ordinate repairs with external contractors and internal maintenance teams to ensure works are completed within target and to an acceptable standard
• Carry out, monitor and report on customer feedback for the repairs service
• Monitor reporting of Repair Orders to ensure consistency and a ‘right first time’ approach
• Monitor completion of repair orders and void works
• As directed by the Asset Manager, assist with production of the maintenance Key Performance Indicators and periodic reports, and work with relevant staff to identify and resolve anomalies

Maintaining property database

• Ensure all new properties are set up correctly on property management database, populate with essential building information and ensure accurate and timely information is provided to essential services such as utilities, council tax, etc
• Ensure compliance requirements are documented promptly and accurately on Pyramid database
• Monitor service contracts, contractor insurance details, etc and ensure documents are electronically stored on appropriate databases

What we are looking for in our ideal Maintenance Administrator:

Experience

• Experience of working in a busy and varied administrative role
• Experience of dealing positively and professionally with partners, colleagues and managers
• Experience of using software packages and/or databases
• Experience of following and improving administration processes

Skills & Abilities

• Positive can-do attitude with a problem-solving approach to challenges
• Highly motivated with a genuine enthusiasm for the work of the organisation
• Willingness to learn new things
• Ability to maintain calm when working under pressure
• Able to contribute positively with a spirit of trust and mutual respect and be supportive of the work of colleagues
• Excellent organisational skills, and able to prioritise work in order to meet deadlines
• Excellent telephone manner, and customer service skills
• Excellent attention to detail
• Ability to maintain confidentiality
• Effective PC User – an ability to use MS Office (especially Outlook, Excel, Word and Teams) and work confidently with databases

Knowledge

• A basic understanding of supported housing
• A basic understanding of the databases used in supported housing: Pyramid and InForm (desirable)
• A knowledge of data protection

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

If you feel like you have what it takes to become our Maintenance Administrator click apply today, we would love to hear from you!

Closing date: 25th October 2021

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Role Summary

We are a Watersports Charity aiming at breaking down barriers and making the water accessible to all.

The administrator provides effective administrative support to ensure smooth and efficient running of the centre and excellent customer service. 

Staff members are encouraged to take complimentary courses and enjoy the waterpsorts we offer.

As the first recruitment agency in the UK to become a certified B Corp, Prospectus is proud to deliver impact through people. Working with the not for profit sector, we believe our clients change the world for individuals, communities and society. For over 60 years we have been working across the UK and internationally to connect talented people with mission driven organisations.

Prospectus is committed to being a diverse and inclusive place of work and welcomes applications from all backgrounds, particularly under-represented groups within our organisation including people of colour and people with disabilities. As a Disability Confident employer, we commit to interviewing all candidates with a disability who meet the minimum requirements for the role.

Administrator, Prospectus Executive Search

£25,000 per annum

Covent Garden, London

Permanent/Full time

Flexible, hybrid and home based working arrangements will be considered.

Our successful Executive Search Practice appoints excellent candidates to Board, Chief Executive and Director level roles internationally, and we're now looking for a new Administrator to join us. Using your outstanding administration and customer service skills, you will be a critical part of our team by providing a comprehensive and efficient administration and project support. This includes scheduling meetings and interviews, ensuring good data management and delivering excellent customer service internally and externally.

You will thrive working in a busy role, have excellent verbal and written communication skills, high attention to detail and be able to adapt quickly to changing demands.

To apply, please submit a copy of your CV; cover letters are not required at this stage.

If you would like to inform us of a disability please either do so within your CV or add a brief attachment to your application.

A full job description will be provided to candidates short-listed by Prospectus.

We currently have an exciting opportunity for a highly-skilled individual with a customer-centric mindset to join and enhance our Customer Experience team as the Customer Feedback and Insight Manager. You will join us working 35 hours per week and in return you will receive a competitive salary of up to £41,586.89 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

The Customer Experience department is responsible for helping the charity meet the needs of its many customers by driving forward long-term changes that will enable the organisation to become more customer-centric. Working across all of the Cats Protection directorates the team are focussed on ensuring all aspects of CX are factored into our planning and decision-making, including customer data, feedback and insight.

Responsibilities of our Customer Feedback and Insight Manager:

As our Customer Feedback and Insight Manager, you will be responsible for the creation and ongoing development of the voice-of-the-customer (VoC) programme at Cats Protection (CP) to ensure the charity is best placed to capture, understand and make decisions based upon the needs of its customers, therefore supporting the charity’s long-term vision of becoming a more customer-centric organisation.

What we’re looking for in our Customer Feedback and Insight Manager:

• significant experience within a similar role, responsible for managing customer feedback within a large complex organisation
• experience of delivering organisational change and improvement
• excellent understanding of customer experience KPIs and metrics
• analytically minded customer centric thinker
• proven ability to multitask and work unsupervised and accurately
• outstanding stakeholder management and relationship building skills – both internally and externally. Proven success at influencing change
• strong planning and organisational skills

What we can offer you:

• salary of up to £41,586.89 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more
   

Join us as our Customer Feedback and Insight Manager and know you are helping to make a real difference to cats and kittens across the UK!
 

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Please note applications which are received after the closing date may not be responded to.

Closing date: 24 October 2021

Virtual interview date: w/c 01 November 2021