Customer service administrator jobs

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.

Job Purpose

Gaddum has secured external funding to deliver an Employer care project, which will provide unpaid carers living in Manchester with support and coaching in order for them to re-enter paid or voluntary employment.

Delivery of this support to carers will be by Employment Coaches, who will manage a small caseload of carers and provide them with 1:1 support, helping them overcome barriers to employment and training. You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations. Successful employment coaches believe in the potential of every individual they work with.

Core responsibilities

• To support carers to address their barriers to employment by providing individual tailored packages of support so they can develop the necessary skills and confidence to secure and sustain employment.
• To act as coach and a mentor to build strong positive relationships, guide, motivate, challenge, encourage and help carers obtain sustainable employment.
• To ensure delivery targets are achieved by working with carers to identify employment opportunities and support them into and during employment.
• To meet personal performance targets and Key Performance Indicators.
• To manage a caseload of carers and utilise a variety of coaching strategies to help carers overcome barriers to obtaining sustainable employment.
• To undertake in-depth assessments using a suite of tools to fully understand a carers circumstances, preferences and holistic barriers to progression.
• To co-produce personalised action plans with sequenced interventions and development opportunities.
• To work with multiple agencies to develop holistic approaches to support carers. (Support the carers in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment and develop a career.
• To develop and maintain knowledge of the local labour market to source suitable job opportunities.
• Identify specific recruitment needs of potential employers.
• Develop relationships with key stakeholders to maximise customer opportunities.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Maintain IT files and customer records to the required compliance and quality standards.
• Fully comply with Gaddum policies including those for personal data security, safeguarding and health & safety.

Other Duties and Responsibilities

• To complete specific tasks allocated through work plans, project plans and the business plan.
• To provide monthly information (accurate data and informative commentary) within your areas of responsibility for performance management purposes.
• To be involved in producing information for annual impact reports.
• To actively engage in ongoing personal and professional development, making full use of supervision, appraisal and learning opportunities.
• To act at all times to promote equality and diversity ensuring inclusive and integrated services.
• To seek advice, support and guidance as required
• To encourage service users to be aware of the full extent of Gaddum’s services.
• To maintain a general understanding of the work of the whole organisation and attend team meetings/events.
• To adopt a flexible approach to working patterns to suit the needs of the role and responsibilities as required.

Location: Reading, Berkshire
Hours: Part-time (22.5 hours/week, ideally 8:15am–12:45pm, Monday to Friday)
Contract: Fixed-term (12 months)
Salary range:  £14,742 - £16,860 pa (pro rata the FTE salary range £24,243 - £27,725 pa)

We are looking for a friendly, proactive and highly organised Reception & Office Assistant to be the welcoming presence in our Reading office and help ensure our offices are safe, comfortable, and well-maintained places for our colleagues and visitors.

There is always plenty to do – so we’re looking for a Reception and Office Assistant who enjoys variety and takes pride in keeping things running smoothly.

How you’ll make a difference

A key member of our IT & Operations team, you’ll work closely with colleagues to:

· Greet visitors and manage front-of-house duties

· Coordinate health and safety checks and building maintenance

· Support office services including ordering of supplies, post and meeting room setup

· Assist with general maintenance and liaise with contractors

What we’re looking for

· Welcoming and professional with a focus on excellent customer service

· Highly organised and ability to multi-task

· Enthusiasm for PACT’s mission and values

· If possible, a basic understanding of health and safety and general repairs

Why join PACT?

At PACT, people are at the heart of everything we do. Our mission is to build adoptive families and empower women, children and parents to embrace a positive future.  We’re committed to creating a respectful, inclusive workplace. You’ll have access to learning and development opportunities and many other benefits and be part of a team that truly makes a difference to people’s lives.

Please note: All roles are UK-based and subject to safer recruitment checks including a Standard DBS.

If this sounds like you then apply today to join an amazing team and become part of something truly meaningful.

Closing date: Wednesday 16 July 2025

Likely interview dates: Wednesday 09 July and Thursday 31 July 2025

Other roles you may have experience of could include:

Receptionist, Facilities Assistant, Office Services Assistant, Admin Assistant, Administrator, Admin Support, Customer Admin Support

Early applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.

Hours:                  25 - 27.5 hours per week Mon – Fri. Daily working hours can be 9 - 3, 9:30 - 3:30 or 10 - 4. Half hour unpaid break.

Contract: Fixed term until 31st March 2026, strong possibility of continuity. Start date ASAP

Report to:  Nightingale Service Manager

Location: Hybrid – White House Community Centre, Hampton and from home. Working from office for all hours available if preferred. Other locations as needed.

Salary: £27 – 28.5k FTE DOE plus 5% pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

Join a great team providing support to local older people when leaving hospital.

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised local services in Richmond upon Thames designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year.

We currently have an excellent administrator opportunity for flexible and proactive individual to join our Nightingale Home from Hospital service, which provides much needed free support to local older people who have been discharged from hospital or become unwell in the community – with a particular emphasis on those living alone and without family support. 

Our small team of team & volunteers are  involved in organising and delivering tasks which facilitate a speedy hospital discharge and make homes safer to avoid admission – including fitting keysafes, moving furniture, shopping, giving advice and coordinating with health & social teams. 

This busy role will include:

- Taking referrals into the service and adding to the CRM / database.

- Updating CRM / database and gathering information for the team to support clients.

- Coordinating Nightingale staff and volunteers to ensure tasks essential for a safe discharge are complete.

- Ensure the individual receives the support/services they need taking a holistic approach – working and communicating with staff, referrers, clients, family members, carers, social workers, hospitals and other Age UK Richmond and voluntary sector services. 

We are looking for an individual with excellent administration and IT skills with experience in a health or social care related field being highly desirable. A proactive, enthusiastic and highly organised approach is also essential.

Please click on apply to be taken to our website for morre information and how to apply. Application deadline Wednesday 9th July at 9 a.m. with interviews in Hampton on the Monday 14th July. 

About us

Carers Scotland runs the Carer Positive initiative on behalf of the Scottish Government, which supports private, public and voluntary sector organisations in Scotland to create carer friendly workplaces. We currently have over 290 accredited organisations covering over 516,000 employees in Scotland. Our training and development work offers training in self-advocacy and carers rights to carers, as well as carer awareness training to organisations and groups across Scotland. Our campaign and policy work sees us engage with Scottish Government, Scottish Parliament, Local Authorities, NHS Boards and others to influence public policy and secure change to improve the lives of carers. We also offer a range of online support activity for carers providing information and support.

About the role

Carers Scotland is seeking a Business Support Administrator to assist our work in supporting unpaid carers in employment and employability, as well as provide some admin support to the Carers Scotland team. You should be passionate about supporting unpaid carers.

There will be some travel throughout Scotland and within the UK, involving occasional overnight stays and weekend work.

About you

A confident, self-starter you should have experience of working on programmes and projects, some desk-based research experience, as well the ability to work on your own initiative and be very well organised. A good team player is a must.
 

How to apply

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.

The closing date for applications is 1pm, Friday 11 July.

Please send in your application as soon as possible. We look forward to receiving your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

We may carry out online and social media checks before a formal offer is made. 

Job Opportunity: Visitor Services Assistant – Union Chapel
Salary: £27,007 | Full-Time (37.5 hours/week) | Fixed-Term (1 Year)
Start Date: Before the end of August

Union Chapel is looking for a friendly, organised, and proactive Visitor Services Assistant to join our team on a one-year fixed-term contract. This full-time role is a great opportunity to be part of one of London’s most iconic live event venues – a unique space that blends arts, culture, and social purpose.

You’ll be the first point of contact for all public and customer enquiries, helping to create a welcoming and professional experience for every visitor. You'll play a vital role in the day-to-day running of events, supporting both the admin team and the evening operations staff, and ensuring smooth communication across departments.

Union Chapel is more than a venue – it’s a vibrant community space that delivers top-quality events while supporting social change. By joining our small, passionate team, you’ll be part of something meaningful, with opportunities to grow your skills in a unique and creative environment.

Based near Highbury Corner, because of the nature of the role it is essential that you are based on site.

Apply now and help us deliver outstanding experiences to every visitor.

Applicants must heve the legal right to work in the UK.

We are seeking a new Finance and Administration Officer following the upcoming retirement of a long-serving team member. A key member of the SLA central office team, the Finance and Administration Officer plays a vital role in ensuring smooth financial operations and providing essential administrative support for our membership. In addition to administration support, this role is responsible for maintaining accurate financial records, book-keeping and effective day-to-day financial operations, producing financial reports using XERO and our CRM.

You will be experienced in financial and administration operations of a charity or similar , with an AAT qualification or matching worked experience. Familiarity with XERO will be an advantage. You will be able to bring understanding of cashflow and financial analysis of figure, working with accountants as required.

You will also have excellent customer service skills and be able to work effectively with all stakeholders from our members, to funders to suppliers. You will be determined and have an excellent eye for financial and administrative detail. Your duties will include general administration and:

Financial operations and record-keeping

• Manage day-to-day financial transactions and maintain accurate records of all SLA accounts and petty cash; book-keeping
• Process and record all incoming payments, including foreign cheques (into bank account)
• Monitor cashflow and expenditure, keeping track of spending
• Pay invoices upon approval and ensure timely monthly payments (e.g. pensions, HMRC)
• Handle creditor and supplier communications and resolve related issues
• Monitor and follow up on overdue payments with a focus on membership payments

Invoicing and income tracking

• Issue and track membership and subscriber invoices and reminders
• Keep office team informed of payment statuses
• Prepare sales, cost, and profit reports for SLA publications
• Conduct annual publications stock take

Payroll and reporting

• Liaise with the accountant on salary payments; process salary BACS payments
• Support year-end financial reporting by providing necessary documentation to accountants
• Produce regular financial reports and analysis as required
• Supporting preparation of budgets, working with accountants as required

 Event financial administration

• Manage financial aspects of SLA events, particularly the annual conference (e.g., exhibitors, sponsors, and delegates)
• Process and record staff/trustee expense claims
• Support with bookings accommodation and travel for Board meetings

To be successful in this role you should demonstrate:

• Strong experience in financial and office administration
• Knowledge of accounting principles  
• Experience of working with XERO or similar
• Experience of using CRM systems (ideally IMIS)
• Experience of working for a small charity and / or membership association
• Accuracy, numeracy, attention to detail
• Ability to manage own workload, prioritise and meet competing deadlines
• Excellent customer service manner
• Being a team player

The Association is a UK wide organisation, working mostly remotely. Working patterns can be negotiated and we welcome applicants from all over the UK. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective, and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

To apply please send a one page covering letter and CV with the job title in the subject line by 11th July.  Applications without a covering letter will not be considered. No agencies please.

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within one week of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.

About the Role

We are a hardworking organisation, seeking to promote the positive contributions and achievements of young people through the grants we make and the programmes that we run.

We are looking for a dynamic, highly organised, enthusiastic and efficient person to join us to provide effective administrative and database support for the organisation and to help to ensure the smooth running of JPF’s grants programmes. The post holder will be a member of the Operations Team and will be required to work closely with colleagues across the Foundation.

Purpose of Job

To provide comprehensive administrative support to the Operations Team at the Foundation, with a focus on maintaining accurate records, coordinating administrative processes and database management, supporting financial operations, and ensuring the smooth running of the office.
This role is essential to the delivery of the Achievement Award Scheme and other JPF grants and programmes.

Main Areas of Responsibility:
The Operations and Database Administrator will be responsible for supporting the Operations Team.

The primary duties are:

1. Administrative support for JPF’s Achievement Award Scheme and other associated grant programmes
1.1 Support the Operations Officer to prepare and send Achievement Award (AA) materials to all new joiners and organise the general AA mailouts twice a year.
1.2 Manage the JPF general email accounts ensuring that all emails/correspondence are forwarded to the relevant staff member.

2. Database and information management
2.1 Maintain accurate records on JPF systems, particularly the Salesforce database.
2.2 Support the Operations Officer to run periodic data checks on the database and correct identified errors.
2.3 Generate lists and reports from Salesforce, as required, deleting those that are no longer required.
2.4 Assist the Operations Officer with other database tasks e.g. setting up and amending other grant processes in our database such as online application forms, report forms, requirements from grantees, amending email templates, setting up automations, etc.
2.5 Support Head of Operations with maintaining up-to-date organisational policies and procedures.
 

3. Finance and payment support
3.1 Process weekly payments under the guidance of the Finance and Operations Manager.
3.2 Reconcile company credit cards for senior management approval.
3.3 Ensure that bank details for organisations are correct within Salesforce.
3.4 Respond to general finance enquiries and support the Grants Officers recording returned payments accurately.

4. Programme administration
4.1 Assist in the administration of the Internship Programme, other partnerships, IGFV or Open Grants programmes as required.
4.2 Ensure accurate records of all grant applications and reports for all programmes.
4.3 Lead the coordination and distribution of partner programme materials to JPF partners ahead of the academic year.
4.4 Maintain stock control of all JPF AA materials, advising the Finance and Operations Manager when stock requires replenishment.

5. General IT and administrative duties
5.1 Liaise with JPF’s IT providers to ensure seamless IT support for staff and onboarding/offboarding processes.
5.2 Maintain sufficient office cover and manage staff attendance using the Microsoft Teams calendar.
5.3 Distribute daily post and manage general incoming communications efficiently and update contact information in Salesforce.
5.4 Maintain a tidy and well-functioning office environment, including shared spaces and meeting spaces.
5.5 Organise refreshments and ensure room set-up, including technology requirements, for meetings and events as required.
5.6 Arrange for staff photos to be updated on the staff noticeboard and JPF website.
5.7 Complete stationery orders and ensuring that supplies are maintained.
5.8 Maintain inventory of AA and LA medallions and coordinate reorders with the Events Team.
5.9 Oversee the circulation of staff birthday cards, collections and staff celebrations where required.

6. HR and onboarding support
6.1 Support recruitment administration and onboarding processes, including office set up for new staff.
6.2 Lead induction and office set up for work experience placements and other volunteers or contractors.
6.3 Maintain the JPF telephone directory, ensuring staff mobile numbers are current and accurate.
6.4 Administer DBS checks for new staff as required.
6.5 Monitor Cyber Security Training completion and report non-compliance.
6.6 Purchase the weekly supply of fruit, milk, coffee, tea and other supplies for the JPF kitchen.

7. Other Responsibilities
7.1 Attend and actively contribute to Operations and wider JPF Team meetings.
7.2 Provide telephone and email support to enquirers on JPF funding streams.
7.3 Adhere to the Foundation’s policies and procedures, including Safeguarding, Health and Safety, Data Protection, and Publicity Consent.
7.4 Provide cover for reception as required.

These duties represent the typical responsibilities associated with this position. However, flexibility is essential, and all employees may occasionally be required to undertake additional tasks as directed by the Foundation.

The role

The post holder will involve being responsible for providing timely and relevant administrative support to Scope’s retail teams (Shops, eCommerce and Commercial teams). Duties are to be carried out to a high standard and to timelines that support the demands of the retail team. 

Location: Based at Scope's London office (role can be worked 4 days at head office or 3 days at head office and 1 in a Scope shop and with the option to work from home 1 day a week) 

In this role:

• Offering timely support in a courteous and efficient manner to Retail teams via telephone and email, escalating and resolving any issues as required.   

• Liaising with retail shops and suppliers to ensure products and services are delivered in line with pre-agreed Service Level Agreements (SLA’s) and escalating and resolving any issues as required.    

• Using own initiative to proactively resolve minor issues and queries on behalf of the Retail Operations team.   

• Raise and process all purchase orders on the Finance system. To ensure all invoices are correct, possible credits raised, and costs are minimised.

• Complete all required day to day required tasks to a high standard.   

• Work with other teams across Scope to understand any print requirements, collating these and sending them out to shops along with any ad-hoc requests as required.   

• Create reactive communications for all Retail colleagues, including shop, eCommerce and Commercial team colleagues. 

• Provide absence cover for the other Retail Operations Administrative role and the Retail Communications and Engagement Lead role.

• Respond to and complete any tasks as requested by the National Operations Manager.

• Visit shops to meet shop and volunteer colleagues and customers and understand the needs of the Retail team.

Please give examples in your application to show how you have these skills. 

About you

• Works well both independently and as part of a team. 

• Able to follow processes and spot when something isn’t right. 

• Strong attention to detail and accuracy. 

• Good time management and ability to prioritise tasks. 

• Clear and professional communication skills – written and spoken. 

• A proactive and solution-focused approach. 

• Ability to travel to shops to meet shop colleagues, volunteers, and customers to understand the needs of our Retail customers. 

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 35 days holiday plus bank holidays
• Flexible working (where we can)
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. For more information go to our website.

How to apply

Click the apply button to create an account and complete your application form.

Closing date for applications: 11:59pm GMT, Monday 14 July 2025.

PROFESSIONAL STANDARDS ASSISTANT

Salary - £22,500-£23,000 per annum

Hours of work: This is a full-time post (35 hours per week).

Location: Hybrid – working from home, with at least 1 day a month working from our office in Bracknell, Berkshire.

We’re looking for an enthusiastic and organised individual to join our team. In this role you will work closely with the Head of Professional Standards to deliver the BDA’s specialised services in a professional and efficient manner, working collaboratively and proactively with all stakeholders to make a positive contribution to our ambitious and caring organisation.

Key responsibilities include:

• Responding to queries and process assessment and membership requests promptly and professionally.
• Supporting the coordination and administration of assessments, accreditations, and memberships.
• Liaising with assessors, peer reviewers, and corporate clients, including upselling where appropriate.
• Maintaining accurate records across CRM and SharePoint, ensuring compliance with GDPR.
• Assisting with invoicing, reporting, and other finance-related admin tasks.
• Gathering and collating feedback to support service improvement.

This role would suit someone who has excellent administration and communication skills, who has a strong attention to detail.

Please view the job description for further information.

Why join us?

At the BDA, we are passionate about making the world more inclusive for people with dyslexia. You’ll join a friendly, supportive team where your work makes a real impact, and you’ll be contributing to lasting change.

Closing date – 15 July 2025. Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Our client is a leading national membership network that supports healthcare providers across the UK, from acute and primary care to mental health and diagnostics. Through advocacy, insight, and collaboration, they help ensure high-quality care for both NHS and private patients. 

As Membership & Administration Officer, you’ll be at the heart of the member services team, helping members feel welcomed, supported, and connected throughout their journey. 

About the role 

This is a pivotal frontline role supporting over 100 members and commercial partners. You will be the friendly and professional first point of contact, managing queries, maintaining accurate CRM data, onboarding new members, and ensuring excellent service delivery. 

You’ll also contribute to insight projects such as engagement surveys, reporting, and CRM improvements, helping to deepen the organisation’s understanding of its membership and inform future service development. 

This isn’t just a back-office admin role, it’s about delivering a proactive, people-first experience where members feel seen, supported, and truly valued. 

What we’re looking for 

You will thrive in this role if you’re passionate about people, service, and operational excellence. We’re open to candidates from a range of sectors, particularly those with a proven track record of delivering exceptional customer or member experiences. 

We’re looking for someone who can bring: 

• Strong interpersonal skills, warm, confident, and professional with internal and external stakeholders 

• Experience using CRM systems (ideally HubSpot) to manage data, generate reports, and support communication 

• Excellent attention to detail and strong organisational skills 

• A proactive, solutions-focused approach with the ability to manage multiple priorities 

• Experience in membership, customer service, or stakeholder-facing admin roles 

• Familiarity with Canva or email marketing platforms, such as Mailchimp, is a bonus but not essential. 

Why join? 

You will join a small, passionate, and collaborative team working on key national healthcare issues. You will have the opportunity to shape member engagement, contribute to digital and service innovation, and work with purpose every day. Hybrid (2 days/week in Central London office)

We are committed to a fair and inclusive recruitment process. If you require any support or adjustments at any stage, please let us know. 

Job Summary

Ten Ten Resources is seeking a Schools Support Officer to play a vital role in supporting our partner schools in their use of our award-winning Catholic educational resources. Acting as a key point of contact for school staff, you will help ensure a smooth, welcoming and highly responsive experience from onboarding through to ongoing support.

You will handle school enquiries, maintain CRM data, manage user accounts, and support the delivery of school communications and helpdesk services. You’ll also contribute to the systems that underpin our delivery, bringing order, insight, and efficiency to the heart of our operations

This is a full-time, home-based role (35 hours per week), but we are open to applications on a job-share basis. Whether full-time or part-time, you’ll work closely with our collaborative and mission-driven team, combining independent responsibility with shared support.

We’re looking for someone who thrives in a remote working environment - highly organised, people-focused, and committed to excellence in service. If you’re proactive, adaptable, and inspired by Ten Ten’s mission to support Catholic education, we’d love to hear from you.

Responsibilities

As Schools Support Officer, you’ll play a vital role in supporting schools and ensuring the smooth running of our operations. Your key responsibilities will include:

Client Support

• Act as the first point of contact for school enquiries across email, phone, voicemail and webchat.

• Respond to queries, resolve user issues, and provide quotes for subscriptions and trials.

• Triage communication to the relevant team member, where needed.
   

CRM & Data Management

Maintain the accuracy and integrity of our CRM (HubSpot), including:

• Keeping contact details up to date.

• Researching school term dates and contact information.

• Auditing pupil numbers and other key data.

• Building segmented databases for outreach to new markets.
   

Project Support

• Assist with content uploads and conduct basic technical checks.

• Support the planning and organisation of projects (e.g. filming, product launches).

• Research and source goods or services to support delivery.
   

General Admin

• Prepare and send occasional hard-copy mailouts.

• Handle post and support light finance admin, such as banking cheques.

• Provide flexible administrative support as needed across the team.

Place of Work

This is a home-based role, open to candidates based in the UK. The successful candidate will work remotely as part of Ten Ten’s home-based team.

The role is full-time (35 hours per week), typically worked across Monday to Friday. However, we are open to applications on a job-share basis, where two individuals work together to fulfil the responsibilities of the role. While there is some flexibility in working hours, availability is expected during core daytime hours to ensure collaboration with colleagues and timely support for schools.

We meet weekly as a team on Zoom to share updates, collaborate on projects, and pray together. In addition, we gather in person at least three times per year - typically once per term - for planning, training and team-building. These in-person gatherings usually involve overnight stays and are held at various locations around the UK.

We welcome applicants from across the UK who can commit to regular online engagement and travel for termly in-person meetings.

Person Specification

At Ten Ten, we believe that the Schools Support Officer isn’t just another role - it’s a vital presence that helps knit together our mission across hundreds of schools. We’re looking for someone who thrives in a remote working environment - someone who takes pride in being highly organised, attentive to detail, and ready to solve problems before they arise. You enjoy connecting with others through digital channels, build rapport easily, and are committed to providing exceptional support to both colleagues and partner schools.

The kind of person we’re looking for:

Essentials – you are:

Warm, welcoming, and professional – You have a friendly and reassuring tone in all interactions. You make people feel heard and supported.

Highly organised and detail-oriented – You keep multiple plates spinning and ensure nothing gets dropped. You catch the typo, notice the missing email, and follow up before anyone else does.

A proactive problem-solver – You take initiative. You investigate, ask good questions, and make things happen. You know when to act independently and when to consult others.

Resourceful and adaptable – You navigate new systems and shifting priorities with ease. You find solutions, even when no manual exists.

Strong communicator – You write clearly and speak confidently. You know how to communicate with school staff, teachers, and your internal team with warmth and clarity.

Tech-comfortable and willing to learn – You’re already confident with basic digital tools and eager to learn new ones. You might not know HubSpot or our CMS yet, but you’re curious, capable, and ready to learn.

Able to prioritise effectively in a busy environment – You can spot what’s urgent versus what’s important, and you keep things moving forward while staying focused on the big picture.

Desirable – it’s a bonus if you:

• Have experience supporting schools, education settings or customer service environments.

• Are familiar with project management tools, content management platforms (CMS), or customer relationship management (CRM) systems.

• Have experience supporting content updates, light marketing tasks, or school-facing comms.

• Have worked in a small, fast-paced organisation where self-direction was essential.

We’re looking for someone who:

• Is observant and engaged – spots the detail, the discrepancy, or the quiet ask behind the email.

• Has a ‘get stuck in’ mentality – you’re not afraid to roll up your sleeves and help out wherever needed.

• Is confident taking the lead when needed – actively shaping processes and offering support.

• Values teamwork and collaboration, but can also work independently and manage their own time well.

• Understands that while systems are important, people always come first—how they feel in their interaction with you matters.

Job Title: Member Services and Allocations Coordinator

Location: Nottingham, NG7

Hours: Part Time, 20 hours per week across 5 days

Salary: £13411.20 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.

The Role

To provide efficient, focused and professional customer service and administration support for FareShare Midlands.  In addition, this role will be a key member of the regional centre team working closely with the Regional Operations Manager, other departments such as operations, development, fundraising and marketing in order to raise the charity’s profile and attract support. You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community.

This role will suit someone who has a passion for our values and supports our vision.  Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK.

Key Responsibilities

• Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system
• Manage the allocations process to ensure all allocations are completed accurately and timely … working with the Regional Ops manager and Warehouse Manager to ensure sufficient trained resource is available to complete allocation
• Adjusting existing membership - weights / frequency / day changes / fulfilments. To do this you will:

1. Understand how memberships and charging structures work
2. Monitor inbox for membership change emails
3. Liaise with member and discuss costs incurred/saved
4. Liaise with Regional Operations Manager on scheduling/capacity.
5. Update pipeline, calendar & schedule with member changes when a new member is scheduled
6. Update Gladys with information and fees
7. Confirm with member via email about any changes made

• Manage delivery schedules to ensure our members receive the food they need when they need it, aligning this with the resources available in the operations team
• Dealing with telephone and email enquiries effectively and with high standards of customer service
• Developing and maintaining good relationships with members, team-mates and volunteers in particular with the Warehouse Manager who will be a direct lead for day-to-day support and guidance
• Undertake other duties appropriate to the nature of the post as stipulated by your line manager.
• To work in accordance with our Customer Services Charter and to communicate this to relevant parties
• Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects.

Common/Shared Responsibilities

• Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers.
• Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required.
• Be mindful of and adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others.
• Share responsibility for good Health and Safety practices, reporting any concerns to line management.
• Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods.
• Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role.
• Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands.
• Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management. 
• Be a responsible ambassador and representative of FareShare Midlands

Person Specification

Skills & Experience

• Able to demonstrate an understanding of and interest in the work of FareShare
• Strong leadership skills – the right person will be asked to step-up in the absence of the Regional Ops Manager to work with the warehouse & development teams
• Excellent team player willing to work across multiple departments – to be able to be diverse and demonstrate a clear understanding of the importance of team working
• Strong planning and organising skills
• Good level of Maths and competence in IT, including Word, Excel & Outlook.
• Good communication skills, including a good telephone manner, with experience of customer / member service support would be an advantage
• Ability to multi-task, prioritise and manage time effectively, with flexible working including weekends when required

How to Apply

To apply, please submit:

• A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
• Your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

“Right to Work” in the UK status is required.

We will be actively interviewing candidates as they apply

Permanent

Part time, 21 hours per week

Grade - FN

Pro rata Salary:  £18,509.26

Location: Hybrid, 2 days per week at our Warrington Office

(Travel to meetings and events in the region as required).

Close Date: 6 July 2025

Interview date: 15 July 2025 (Virtual Interviews)

The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 54,000 members who are committed to improving patient care for the 1 million that visit their family doctor every day.

We are recruiting an enthusiastic and energetic events and administrative specialist to develop and deliver both local and regional member support initiatives and events.

The College is unique in having a federal structure of local ‘Faculties’ that enhances engagement with members. Faculties are groups of local members that develop and deliver initiatives to support fellow members and further RCGPs’ vision.

This role will focus on supporting RCGP’s North West England’s Faculties, as well events across the North England region. These Faculties have over 3000 members and an active and engaged group of Faculty Board advocates.

The role will support the Faculties to understand the demographics and needs of their members and develop an annual Faculty plan comprising engagement, wellbeing and support activities. The role will interact with colleagues in the professional development and membership teams to ensure that national activities compliment local plans to provide a rounded member offer.

You will work closely with volunteer members of the Faculty Boards, providing administrative support to run their quarterly Board meetings, an AGM and administer awards to local members as agreed. You will also manage Fellowship applications on behalf of the Faculty. You will share our aspirations around equality, diversity and inclusion and support a welcoming work place and inclusive environment for all our staff and members.

The post will support Faculty communications to local/regional members, including email campaigns and through social media, making use of the RCGP member database to interrogate and understand member communities and market activities accordingly, and working with local partners to increase engagement with the Faculty and RCGP more broadly. You will manage the open and inclusive appointment of members onto the Faculty Board and ensure records are updated in line with RCGP’s governance guidance.

You will have experience of delivering vibrant and engaging events, both face to face and online, and be able to market events effectively to members, and where appropriate non-member groups. You will have excellent communication and customer service and skills to manage delegates and stakeholders.

You will be joining a vibrant and supportive team, and the College offers excellent terms and conditions.

Please download the Candidate Pack with the Job Description for the full list of responsibilities, as well as the knowledge, skills and experience required for the role.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and great working environment.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

To apply, please follow the link and complete the application form.

                                     ~ Building a sustainable future for general practice ~