Customer service administrator jobs

PURPOSE OF POSITION

This role is responsible for the service delivery of an effective, high quality, person centred support service to residents with a background of rough sleeping and range of medium to high needs. These includes entrenched drug and/or alcohol issues, mental health diagnosis and a range of offending backgrounds.

They will be the principal providers of support to residents in the Harbour Project team and will also work alongside Assistant Support Workers, to promote resident engagement through the development of positive relationships with our residents and contributing towards the promotion of a fulfilling, safe and inclusive environment.

RESPONSIBILITIES & ACCOUNTABILITIES

 To be responsible to the Team Manager for the day-to-day delivery of the Harbour Project Team.

Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.

Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.

Conduct regular reviews of support plans and risk assessments as required.

Take a pro-active approach in multi-disciplinary support required for residents.

Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.

Ensure a high standard of customer service is upheld

To attend team meetings and take part in service policy and planning.

To participate in team meetings, team review days and other meetings as agreed with the Team Manager.

To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.

To respond and process all referrals made to the Complex Needs service and ensure those accessing the service meet the service eligibility criteria.

To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system.

To actively collect follow up information with regards to the outcome of reconnections and report

To deal with the immediate support needs of the residents as appropriate.

To assess resident safety and develop risk management strategies with the resident and other involved services.

To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.

To keep accurate records and statistics on referrals, service outputs and outcomes etc.

To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.

To ensure that all written work both for internal and external use is of a high standard.

To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.

To liaise and negotiate effectively on a day to day basis with outside agencies including the police, social services and other statutory and voluntary agencies.

To build and maintain good working relationships with colleagues.

Ensure that all duties and services provided are in accordance with policies and procedures.

To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.

To undertake such other duties within the competence of the post holder which may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse and complex needs

Experience of working with clients in a trauma-informed way with proven effectiveness

Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.

Demonstrate excellent customer service skills. Ability to develop good working relationships and rapport with residents and stakeholders.

Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner

Knowledge of Psychologically Informed Environments (PIE).

Demonstrable experience within local authority, voluntary, independent, charity or social housing sector

Successful track record of work with colleagues in order to achieve common goals

Working across agencies and / or partnership arrangements

Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge

IT skills and particularly Microsoft Office packages

Knowledge, understanding or experience of working in a casework management system.

Knowledge in identifying and dealing with substance misuse issues

Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups

Understanding of health and safety in a supported housing setting

Abilities

Willingness and ability to work shifts including evenings, weekends and waking night shifts on a rota basis)

Ability to motivate those with complex needs to engage with meaningful activities

Evidence of effective de-escalation techniques.

Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries

Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice

Ability to work co-operatively to achieve goals

Ability to set up and work according to schedules

Personal qualities

Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks

Ability to act on own initiative and effectively under own direction, as well as productively within a team

Strong sense of responsibility and accountability

Awareness of own training and support needs

Desirable criteria

Experience of using In-Form as a case management system.

Qualifications relevant to supporting vulnerable adults

Full current driving licence

Successful track record in developing services in response to changing needs and demands

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

About the role

You’ll be responsible for the day-to-day contact with healthcare professionals and NHS Trusts so that breast cancer patients get the right support at the right time. Here for You provides people diagnosed with breast cancer personalised and timely access to all of Breast Cancer Now’s trusted information and specialist support via a single healthcare professional referral.

You’ll build and enhance the relationships we have with NHS Trusts and healthcare professionals so that the referral route to Breast Cancer Now is integrated into their processes and procedures. You’ll also work with colleagues across the support and influencing directorate, as well as contributing to our monthly reporting.

About you

We’re looking for someone with excellent communication and presentation skills, who is comfortable with multi-tasking and being proactive. You’ll be highly organised, with the ability to adapt to changing circumstances.

You’ll be experienced in building positive relationships with colleagues and external partners alike.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role can be primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£28,000 to £29,000 per annum if Sheffield based

£30,00 to £31,000 per annum if London based

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

Closing date: Friday 3 July 2026, 09.00am

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Interview date: Tuesday 21 July 2026

ABOUT THE ROLE

• Job Title: Services Coordinator
• Location: Hybrid - Minimum two days per week from Nottingham office. Remaining time can be home based, or office based.
• Salary: £25,750
• Permanent, 35 hours per week (permanent)
• Annual leave: 25 days per annum, incrementally increasing to 30 days with long service, plus an additional day off for your birthday, excluding bank holidays.

Looking to improve life after brain injury for the 150,000 people and their families admitted to hospital each year with a brain injury? Then why not join Headway as our Services Co-ordinator? In this role you will take the lead on vital Headway UK projects and work alongside colleagues in the wider Services Department to help support our key front-line services.  

WHAT YOU WILL DO:

As Services Coordinator, you will take the lead on three of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and accommodation grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.

You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases. 

You will support the delivery of Headway UK’s training programme through effective administrative support, including managing the training mailbox, responding to enquiries, distributing certificates, and liaising with delegates and associate trainers.

You will work alongside colleagues within the wider Services Department to provide exceptional administrative support

On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.

ABOUT YOU

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-Ordinator, you will:

• Have a passion for improving the quality of life for others, especially those with disabilities and long-term health conditions.
• Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
• Have exceptional administrative skills
• Strong attention to detail and able to consistently input accurate information into our CRM
• Have the ability to manage multiple tasks autonomously
• Be an active member of the Services Department and contribute to its culture

BENEFITS

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security

• Competitive Salaries
• Pension - You’ll automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6% dependant on your contributions  
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
• Opportunity to work from abroad, for up to four weeks a year (subject to approval)

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service, plus an additional day off for your birthday, excluding bank holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.  

ABOUT US 

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

SAFEGUARDING
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

EQUALITY, DIVERSITY AND INCLUSION

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to drop us an email or give us a call if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

Closing date: Midnight Sunday 5 July.

Shortlisting date: Tuesday 7 July.

Interviews: Wednesday 15 and Thursday 16 July.

Please click the links below to view the job description, person specification and notes of guidance. 

Garfield Weston Foundation are exciting to be recruiting a Grants and Foundation Assistant to joing their team. 

The Garfield Weston Foundation is a well-established and highly respected grant-making charity, supporting a wide range of causes across the UK. With over £1.7 billion donated since its inception and more than £100 million awarded annually in recent years, the Foundation plays a vital role in strengthening communities and organisations nationwide.  

This is an exciting opportunity to join a purpose-driven organisation at the heart of impactful grant-making. The role will play a key part in supporting charities throughout the application and grant management process, ensuring a high-quality and responsive service at every stage.

You will be a central point of contact for applicants and colleagues alike, providing hands-on administrative and systems support, maintaining accurate records, and contributing to the smooth running of the Foundation’s grants processes. This is a varied and rewarding role, ideal for someone who is organised, detail-oriented, and passionate about supporting the charitable sector.

Key Responsibilities

• Provide administrative and operational support across the full grant lifecycle, from application through to payment
• Act as a key point of contact for charities, responding to enquiries and providing clear and supportive guidance
• Manage shared inboxes and ensure timely, consistent responses across the team
• Maintain and update the grants database, ensuring high levels of data accuracy and integrity
• Support application processing, including eligibility checks and monitoring workflow progress
• Monitor application pipelines and follow up on outstanding information to ensure smooth processing
• Provide flexible support to colleagues during busy periods or staff absence

Person Specification

• Experience in an administrative or customer facing role, ideally within a charity, not-for-profit, or professional environment
• Strong organisational skills, with the ability to manage competing priorities and work effectively in a fast-paced setting
• Excellent attention to detail and ability to maintain accurate, high-quality records
• Confident using Microsoft Office (Excel, Outlook, Word) and working with databases or CRM systems
• Strong communication and interpersonal skills, including excellent telephone manner, with the ability to engage professionally and build effective relationships with a range of stakeholders
• Proactive, adaptable team player with a ‘can-do’ attitude and a genuine interest in the charitable sector

What’s on Offer
Salary: £30,000 - £32,000
Location: Mayfair, London (On Site 5 Days A Week)
Contract: Fixed-term (18 months, with potential extension)

How to Apply
We are partnering with The Talent Set on this appointment. To apply, please submit your CV only. Suitable candidates will be contacted for a conversation with request of a full application.

Commitment to Diversity
Garfield Weston Foundation and The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Centre & Volunteer Supervisor (Driving Licence Required) 

Important Note: Only CVs accompanied with a covering letter will be considered. 

Job Description

Report to: Head of Food Distribution and Volunteering

Responsible for: Leading the food distribution service and quality assurance at Hackney Foodbank’s allocated Food Distribution Centres located across the borough of Hackney. This includes ensuring all our visitors have a positive experience when collecting their food parcels and are signposted to other provisions appropriately; being responsible for directing the volunteers, working closely with the Head of Food Distribution and Volunteering, Health and Safety, and promoting best practice at each centre. This role will also involve administrative tasks, organising and carrying out home deliveries for visitors, inputting data on visitors’ journeys accurately into a database, driving the Hackney Giving Van occasionally and regularly driving a Luton van to the various Distribution Centres.

Part-time: 25 hours per week, some evening work is required

Salary: £32,000 per year (pro-rata for 25 hours per week)

Compulsory: Must have a UK manual driving licence

Specific responsibilities:

· Attend Hackney Foodbank’s Food Distribution Centres to ensure each Centre is run in accordance with HFB’s best practice procedures.

· Treat visitors to the Food Distribution Centres with the utmost respect

· Work with volunteers to ensure a safe and efficient setup, including H&S responsibilities

· Manage all volunteers on site delivering services

· Ensure effective data capture and input onto the system

· Work with internal and external stakeholders to ensure relevant and up-to-date signposting partnerships and referral systems are working efficiently

· Confident in responding to telephone and email inquiries from referral agencies and visitors

· Manage system for home deliveries for visitors who have access issues

Person Specification

Essential:

· Knowledge or experience working or volunteering with adults in crisis, understanding the importance of treating people with dignity and compassion

· Knowledge or experience working or volunteering with support services

· Knowledge or experience of coordinating volunteers

· Ability to work in a team

· Ability to keep a calm head in stressful situations

· Organised and able to manage own workload

· Good administrative skills and attention to detail

· Excellent communication skills, in person, on the telephone and in writing

· Ability to absorb information and relay it to a diverse range of individuals

· Competency in Microsoft Office packages (Excel, Outlook, Word)

· Ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds

· Full UK manual driving licence and good driving experience

· Ability to be flexible in terms of working times and duties

Desirable:

· Safeguarding experience

· H&S Certified

· 1stAid Trained

· Fire Marshall Trained

· Experience of driving a Luton van

· Experience of driving an electric vehicle

Position Type: Permanent, Full Time

Friends of the Elderly is a charity dedicated to providing excellent care and support to older people for over 120 years. We aspire to a society where all older people have the opportunity tolive fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres.

We now have an exciting opportunity for an experienced fundraiser to play a vital role in our small, busy fundraising team.

In this role, you’ll play a key part in delivering outstanding supporter care, ensuring everyone who donates or fundraises for the charity has a positive and rewarding experience.

You’ll be responsible for processing all fundraising income accurately and efficiently, taking ownership of essential administrative tasks that keep our fundraising activity running smoothly. You’ll manage income from individual supporters, including regular donors, legacy supporters, event participants and seasonal campaigns such as our Winter Appeal. Working closely with our homes and services, you’ll also help to support and grow their fundraising efforts, making a meaningful contribution to the success and impact of the organisation.

We are looking for someone with experience in supporter care, customer services or fundraising along with the ability to build and maintain relationships with funders / customers.

You will be confident using databases to accurately record information and generate reports, as well as handling data, numerical information, and financial administration tasks effectively.

Good attention to detail and a high level of accuracy will be required and you’ll have the ability to manage a number of projects, prioritise your own workload and meet deadlines.

Good computer skills including Word, Excel, Outlook and database are essential.

Working in the not-for-profit or care sector and proven success in achieving and exceeding fundraising targets would be preferable.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Rewards and Recognition

We champion a healthy work–life balance, giving you the flexibility and support to thrive both professionally and personally.

We really value the hard work and commitment of all of our staff, and offer:

• Professional learning and development opportunities

• Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.

• Retail discount schemes to make your salary go further.

• Access to loans at affordable rates, saving directly from salary and advance pay already earnt.

• Health cash plans for you and your family.

• Cycle to work scheme.

• Long service awards, that increase with length of service.

• Refer a friend to work for us and receive a £200 bonus.

• Group Pension Plan, with a 6% contribution from us.

Safeguarding:

Keeping everyone safe is one of the charity’s core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same!

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

We're looking for a kind, compassionate and resilient Senior Payroll & HR Admin Partner to join our Human Resources team at our Head Office in Islington.

£33,000.00 per annum, working 35 hours per week.

(£33,000.00 per annum on starting increasing to £34,085.79 once successfully passed probation)

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Payroll HR Admin Partner is a hands-on role responsible for:

1. Ensuring both the effective administration and checking of the monthly payroll tasks and effectively managing payroll queries and the outsourcing of payroll tasks to MHR. Ensuring the integrity of Look Ahead's payroll system at all times and ensure accurate, prompt payment to all employees, workers and Board Members (it is envisaged this will take approximately 50% of time)

What you'll do:

Payroll

• Be responsible for the day to day delivery and coordination of the administration of the Payroll function, ensuring a timely and accurate payroll service is delivered to Look Ahead's employees, workers and Board members, to agreed deadlines
• Produce and review any monthly exception reports to identify and rectify any payroll errors arising

HR Admin

• Acting as the first point of contact for all HR Admin related queries, via phone and email; responding promptly, whilst managing expectations effectively
• Ensure letters for contractual changes for staff are sent out in a timely and accurate way and all relevant systems updated

General:

• Ensure that all diversity and inclusion implications are considered in all work, and in personal conduct across Look Ahead

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Can work to tight deadlines and deliver accurate work on time
• Strong customer service approach - wants to get things right first time and ensures timely and effective communication with customers
• Good attention to detail with minimal errors
• Ability to prioritise and manage multiple tasks
• Proactive and enthusiastic in approach to work and improving processes

What you'll bring:

Essential:

• Excellent attention to detail and high levels of accuracy
• Previous payroll experience

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We have a growing community of generous, dedicated donors, eager to increase in their generosity; it is our goal to rise to the challenge by partnering with them and facilitating their generosity with biblically grounded, practical guidance. 

This is an exciting role supporting a specialist service that requires a high level of accuracy, responsiveness and care. The team manages a broad range of responsibilities, including customer service, account and relationship management, compliance checks, legal and investment-related activity. You will play a crucial role in enhancing customer satisfaction by providing Stewardship donors and partners with a seamless, impactful service that brings our mission to life.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

About CIBSE

CIBSE (the Chartered Institution of Building Services Engineers) is the professional body that exists to advance and promote the art, science and practice of building services engineering, to invest in education and research, and to support our community of built environment professionals in their pursuit of excellence. We support building services engineers throughout their careers by setting standards, accrediting education and influencing industry and policy.

Working at CIBSE means being part of a collaborative organisation with a clear social purpose, where your work contributes to positive, real-world impact in a growing and evolving sector.

About The Role

At CIBSE, we offer a collaborative and purpose-driven environment where your work contributes to a growing global professional community. As Membership Development Executive, you’ll play a key supporting role in driving membership growth by engaging with individuals and organisations and helping them navigate their journey into membership.

Working closely with the Senior Membership Development Manager, you’ll support the delivery of membership initiatives, manage enquiries, and build strong relationships with prospective members and partner organisations.

This role is ideal for someone who enjoys working with people, is highly organised, and wants to develop their skills in stakeholder engagement and membership growth, with the opportunity to take on more responsibility over time.

What you will do

Key Responsibilities Membership Development and Stakeholder Engagement

• Support the delivery of CIBSE’s B2B membership growth activities, contributing to overall membership targets.
• Assist with the onboarding and support of new B2B member organisations and their employees.
• Carry out qualification checks and help map appropriate routes to membership.
• Prepare quotations and support administrative aspects of membership onboarding.
• Work closely with the Senior Membership Development Manager to support relationships with key companies.
• Assist in coordinating meetings and maintaining ongoing engagement with organisational partners.
• Provide support to international Membership Development Leads to ensure a consistent approach across regions.

Member Engagement

• Act as a point of contact for membership enquiries via phone and email.
• Provide clear, accurate guidance on membership options and professional registration.
• Proactively follow up on enquiries and support individuals through the application process.
• Build and maintain positive relationships with prospective and existing members.

Operational & CRM Management

• Maintain accurate records in Salesforce CRM, including member data, reporting and activity tracking.
• Support bulk uploads, invoicing and general data management tasks.
• Ensure all interactions and progress are recorded and up to date.

Wider Responsibilities

• Respond to general membership and professional registration phone enquiries as part of the team rota.
• Help coordinate the annual awards and bursary programme, working with internal teams and external stakeholders.
• Collaborate with colleagues across the wider Membership and Marketing departments.
• Provide support across the department and contribute to wider Strategic Projects work.
• Represent CIBSE at ad hoc events, conferences and exhibitions.

Interactions

Internal

Work in a team which provides support for the Institution’s membership growth and development and liaise with the Membership and Registration, Networks and Engagement and Marketing teams as appropriate.

External 

Provide advice and information to both individuals and Engineering/Construction companies to promote membership growth and retention with a particular focus on membership development.

The above is not an exhaustive list of duties and you will be expected to perform other related tasks to meet the overall business objectives of the Institution.

What You Will Need To Be Successful Skills, Knowledge & Experience Essential

• Strong communication skills, both written and verbal.
• Experience in a customer-facing or membership-based environment.
• Ability to build relationships and provide a high level of service.
• Highly organised with good attention to detail.
• Self-motivated with the ability to take initiative.
• Comfortable managing multiple tasks and priorities.

Desirable

• Experience working in a professional membership organisation.
• Familiarity with CRM systems (e.g. Salesforce).
• Exposure to B2B environments or stakeholder coordination.
• Degree-level education.

What CIBSE Offers You

• A supportive and friendly working environment.
• Starting at 25 days Annual Leave increasing to 27 days with length of service, plus Bank Holidays.
• Contributory Pension Scheme.
• Family Friendly Leave.
• Three paid volunteering days per year.
• Annual Travel Season Ticket Loan.
• Cycle to Work Scheme.
• Life Assurance.
• Private Medical Insurance.
• Cash Plan – cash back for routine healthcare treatments.
• Health and Wellbeing benefits, including Mental Health support, and access to a 24/7 GP service.
• Shopping portal, rewards programme, and gym discounts.
• Referral Scheme.
• Hybrid Working where people are ‘in the office more days than they are not’.
• The chance to be part of an evolving, changing and exciting organisation that genuinely does change the world.

Closing Date

The deadline for all applications is Friday 10 July 2026.

The Pay For This Role Is up to £35,000 per year (Farringdon)

We reserve the right to close this advert early if we receive sufficient applications. If you think you are a great fit for this role, please submit your application at the earliest opportunity.

The Institution is an equal opportunities employer. The post-holder will be expected to adhere to and support the Institution’s commitment to diversity, equality and inclusion.

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.

To be successful in this role you will: 

• Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
• Be self-motivated, independent and target-driven
• Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
• Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
• Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
• Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
• Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

Harris Hill is delighted to be working on behalf of a well-respected national children charity to recruit a Facilities Assistant for its Salford office. This is an excellent opportunity to join a purpose-driven organisation in a varied part-time role, working 14 hours per week, where you will play a key part in the smooth day-to-day running of the office.

As Facilities Assistant, you will be the first point of contact for visitors, staff and volunteers, providing a professional and welcoming reception service. Responsibilities will include managing incoming calls and visitors, coordinating meeting room and taxi bookings, handling postal and courier services, supporting reprographics and printing requirements, maintaining stationery supplies, processing deliveries, assisting with office security procedures, and providing administrative support to the wider Property team. You will help ensure that the office operates efficiently, safely and to a consistently high standard of customer service.

We are looking for an organised and approachable individual with previous experience in a receptionist, administration, facilities or front-of-house role. You will possess strong interpersonal and communication skills, a professional and customer-focused approach, and the ability to manage a varied workload effectively. Good working knowledge of Microsoft Office, including Word, Outlook and Teams, is essential. This role would suit someone who enjoys helping others, takes pride in delivering excellent service, and thrives in a busy office environment.

To apply, please submit your up-to-date CV by 2nd July at 23:59.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Candidate Support Officer

£27,250 | 6 Month Fixed Term Contract
Central London | Hybrid Working (20 percent office based)
Full time, 35 hours per week (9 to 5)

Interviews: 15th and 16th June | ASAP start

The opportunity
A well established professional membership organisation is looking for a confident and organised Candidate Support Officer to join their busy team.
This is a fantastic opportunity to work in a structured and professional environment, supporting the delivery of high profile assessments while playing a key role in ensuring a smooth and positive candidate experience.

You will be working in a process driven environment where accuracy, organisation and the ability to manage multiple priorities are essential.

The role
You will sit within a candidate services team, supporting the coordination and delivery of assessments and acting as a key point of contact for candidates and stakeholders.
Key responsibilities include

• Managing enquiries via email, phone and in person
• Processing applications, checking eligibility and handling associated fees
• Maintaining accurate candidate records using internal systems and databases
• Issuing communications including admission details and results
• Supporting candidate communications and website updates
• Producing data for reporting and service improvement
• Assisting with the delivery of assessment activity when required
• Supporting wider administrative processes including payments and invoicing

About you
To be considered for this role, you will need to demonstrate

• Relvent experience in an office based administrative role
• Strong customer service skills and the ability to communicate professionally with a range of stakeholders
• Experience using databases or CRM systems
• Excellent attention to detail and a high level of accuracy
• The ability to manage competing priorities and work to deadlines
• Strong written and verbal communication skills
• Good working knowledge of Microsoft Office

You will be organised, proactive and comfortable working both independently and as part of a team.

Additional information
This role offers hybrid working with a requirement to attend a central London office for part of the week.
Due to the level of interest expected, we may not be able to respond to every application individually. All applications will be reviewed and if your experience aligns with the role, we will be in touch to discuss next steps.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Fundraising Officer

Join an international animal welfare organisation, offering care and protection to donkeys worldwide. 

We now have an exciting opportunity for a proactive team player with outstanding decision-making skills and a strong customer service ethic to join the dedicated Fundraising Department.

Position: Fundraising Officer (internally known as Major Gifts Officer)

Location: Devon/Hybrid (site attendance estimated to be one day per week, flexibility considered)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £31,431per annum

Contract: Permanent

Closing Date: Sunday 5 July 2026. Please note this role may close earlier than advertised so apply as soon as possible.

About the Role

As Major Gifts Officer, you will support delivery of agreed activity within the Major Gifts Team, successfully cultivating and stewarding a portfolio of mid-value individuals and trusts and delivering a range of agreed projects. Working closely with the Major Gifts Managers, you will evolve and continuously improve supporter stewardship and cultivation activity in line with their capacity and propensity to donate, continuously evaluating performance.

Your principal duties and responsibilities will include:

• Supporting the delivery of the Major Gifts Strategy, improving Major Gifts performance. 
• Supporting the Major Gifts cultivation/stewardship programme to grow the number of supporters financially contributing mid value and major gifts.
• Managing, supporting and attending Major Gifts stewardship and cultivation meetings and events, including supplier liaison, supporter invite lists, follow ups and budgets. 
• Securing, managing and stewarding a portfolio of active mid-value donors and charitable trusts, delivering compelling bids and donor reports, forging and maintaining strong and enduring relationships.
• Researching current and potential major and mid-value donors to enable a donor-centric approach.
• Delivering and reporting on agreed development and stewardship projects, fundraising targets.
• Maintaining accurate and up-to-date donor information on our CRM system.

About You

We are looking for someone with:

• Demonstrable experience of strong administrative and organisational support within a busy, fast paced environment.
• Strong project management skills, with the ability to plan, organise, and prioritise workloads.
• Excellent written and verbal communication skills.
• Strong data management skills, and experience of working with databases or CRM systems.
• Experience of managing multiple priorities and meeting deadlines.
• Able to support the planning and delivery of activities or events, including administrative and logistical coordination.

Benefits include:

• Competitive pension.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan, including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets, access to a 24/7 GP and counselling service.
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Fundraiser, Major Donor, Major Gifts, Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Events Fundraising, Individual Giving Fundraiser, Community Fundraiser.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

About St Mary’s

St Mary's is a vibrant and charismatic Anglican Church located in Marylebone, W1. In addition to serving as a place of worship, it boasts a thriving Grade I listed events venue, hosting an average of two-to-three events per week. The venue accommodates a diverse range of events, including conferences, charity events, fashion shows, book launches and wine tastings. 

About You

Are you a people person who thrives on creating seamless, memorable events? We’re looking for a full-time Events Coordinator to join our friendly and supportive team. You’ll play a key role in bringing events to life—from the moment they’re confirmed to the final wrap-up—working closely with clients and leading event-day staff with confidence. If you’re highly organised, calm under pressure, and love building strong relationships, this is your chance to shine in a role where no two days are the same. Warmth, professionalism, and a sharp eye for detail will take you far here.

What You Will Be Doing

• Supporting clients in event planning, including site visits, service bookings, invoicing, and gathering necessary documents and licenses.
• Ensuring legal requirements are met and communicating final event details to clients.
• Maintaining detailed planning records and manage logistics, including booking staff and coordinating with internal teams.
• Writing and sharing event briefs, process staff invoices, and liaise with key departments such as kitchen, facilities, and church groups.
• Providing event-day support by working with Duty Managers, acting as emergency contact on a rota, and occasionally attending events to build client relationships.
• Completing post-event tasks, such as reporting issues and following up with clients.
• Covering for the Head of Venue and Events during absences and ensure compliance with venue regulations.
• Essential skills include strong customer service, communication, organisation, attention to detail, and confidence using Google Suite.
• Desirable skills include experience in events or hospitality, CRM familiarity, and understanding of sound, lighting, and visual requirements.

What We Are Looking For

• Excellent customer facing skills and a commitment to outstanding customer service
• Excellent organisational and time management skills, with administration experience
• Excellent communication skills, both written and verbal
• A solutions mindset, proactive and excellent at problem-solving
• High attention to detail
• Fully confident and competent with Google suite (calendar, sheets)

Benefits

• Salary between £28,500 and £30,000 based on experience
• 23 days paid holiday per year + bank holidays. Extra 2 days holiday at Easter and the office closes between Christmas and New Year.
• Regular staff days and staff retreats
• Your choice of birthday breakfast at the Tuesday team meeting
• Training opportunities and courses

Full details in the attached Job Description

Occupational Requirement

This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010.

Equality, Diversity and Inclusion

St Mary’s is committed to being a diverse church that truly represents the community we serve. We welcome applications from people of all backgrounds, especially those underrepresented in church leadership, including women, and racialised, LGBT+, disabled, and under-served communities.

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply for jobs unless they meet every single qualification. If you’re excited about this role but your prior experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.