Customer service administrator jobs

Do you have experience in a non profit or similar membership organisation? Do you have experience in PA or Administration? Do you have strong organisational abilities and excellent attention to detail?

About the role
We are working with an Association Charity for Medical Specialist to recruit for a Governance and Board Administrator. You will provide administrative support as a member of the Governance team and will ensure the smooth running of the Board and committee programme.

This is a permanent Hybrid opportunity working 3 days in the office within London and 2 days from home.

As the Governance and Board Administrator you will be responsible for providing high quality executive support to the Chief Executive Officer (CEO), President and other Officers and Senior Management Team (SMT) to enable them to carry out their duties effectively. You will work collaboratively as part of the Governance team to provide efficient support for all the Association's governance systems and to continually improve business systems and procedures.

You will have the following skills, knowledge, and experiences.

*Extensive experience of supporting a CEO and the senior team in a not for profit or similar membership organisation
*Proven experience of organising and servicing Board and committee meetings, including accurate minute-taking
*Understanding/awareness of company/charity governance requirements
*Ability to develop and improve office/administrative systems
*Excellent IT skills (Microsoft Office / Windows Word, Outlook, Excel, PowerPoint) and experience with
*CRM/database systems
*Good project management

The Association offers competitive salaries, and a good range of staff benefits such as Group personal pension scheme, great annual leave benefits, private medical insurance, a cycle to work scheme and many more.

If you are interested in finding out more about this exciting opportunity, please get in touch now for a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Membership Engagement Administrator

£28,000 - £29,700 per annum

Location London - Hybrid working - Remote/Office

Fixed Term Contract for 11 Months

Full Time

As one of the main points of contact for this College’s Fellows, Members, stakeholders and non-members, this role will provide a world-class customer service experience to all who contact them. You will coordinate the sending out of the reminder communications to chase outstanding membership fees and distribute key messages to members regarding membership and College information.

You will also ensure membership applications are reviewed, processed and completed in a timely manner, maintain all membership records on the CRM and ensure you adhere to and understand the College’s data protection and information governance policies, in addition to, the General Data Protection Regulation (GDPR).

They are looking for an individual with a passion for providing excellent customer service and who strives to improve customer service and satisfaction. With experience of working in a similar function, such as membership, customer service role, or within a professional membership organisation you will have proven administrative skills with excellent attention to detail and the ability to work effectively under pressure.

To be successful in this role you will have experience of data handling, along with an understanding of data protection laws, and have previously used a CRM system. You will need to be comfortable working in an environment of change, growth and innovation and be team orientated with a ‘can do’ attitude.

Our client’s diversity, equality and inclusion is an integral part of their culture so it is important to them that this is reflected in everything that they do. They welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure they actively embrace an inclusive and representative culture that encourages, supports and celebrates their differences.

Unfortunately, due to the volume of applications, they are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date

The Company

Our client is the professional body responsible for the specialty of anaesthesia throughout the UK. They are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, they ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

This is a fantastic opportunity for someone who is passionate about improving social mobility and tackling educational inequality within a modern, progressive organisation.

The Role:

We are seeking a qualified maths and/or English specialist with the teaching expertise and subject knowledge to oversee the delivery of our GCSE resit curricula and tutoring programmes. As our Curriculum Manager you will design and deliver new training modules for our tutor trainees and develop our tutoring resources to ensure tuition sessions are as effective as they can be. You will also manage the delivery of our innovative and pioneering GCSE resit curriculum to teachers within the further education sector. There will also be opportunities to support the charity across other aspects of its work. As we are a young education start-up, you will take a leading role on projects and see first-hand the impact of your work. The ideal candidate will have a genuine interest in working in the charity sector. Experience in education and curriculum design are essential.

About you:

Core Requirements:

•Qualified Teacher Status (or international equivalent)

•Experience of teaching GCSE maths or English for a minimum of 2 years

•Experience in training others in teaching pedagogy

•Commitment to safeguarding and protecting the wellbeing of young people. Offers will be subject to DBS check and receipt of two suitable references.

Desirable Requirements:

•Experience in teaching both maths and English GCSE resit

•Experience of working in post-16/ further education

•Experience in marketing and selling products to education institutions

Personal Specifications:

•A commitment to Get Further’s mission and values, and passionate about tackling educational inequality.

•An excellent communicator, able to demonstrate that you can create effective teaching and learning resources and convey complex information in a clear and engaging manner.

•Fantastic attention to detail and an exceptional knowledge of research-led strategies in maths or English teaching and curricula design, alongside a commitment to high expectations for all students.

•An ability to demonstrate that you are professional and resilient, with a clear level of insight and understanding into the challenges facing students in further education today.

•A team player, you’ll be able to demonstrate an aptitude for building and managing relationships with colleagues, teachers and tutors at our partner colleges.

Our Team and Benefits

Our central team comprises some 14 members, all motivated to reduce educational disadvantage and ensure young people get the gateway qualifications they need to succeed. We currently employ over 70 active tutors. Our main office is shared with Ark and it’s ventures in Notting Dale, London, although we also have remote team members based in Yorkshire and elsewhere. We enjoy a generous 36 days of holidays per year (including bank holidays), ongoing learning and development opportunities, flexible hybrid and remote working, with 2 core in-office days for London-based team members. We hold quarterly ‘in-person’ team development days at our offices in London and the joy of working in a growing organisation where we can have an outsized impact on its success and development.

Admin Assistant 

We are looking for an Admin worker for 25 hours a week based in our Exeter office with opportunities for remote working. You will be part of an experienced team providing high quality admin and support to a team working with victims of domestic violence enabling them to live safely.

You should have proven experience and qualifications in admin work and also have previous IT administration experience, excellent written and verbal communication skills, attention to detail and accuracy in areas of spelling, grammar and punctuation.                           

Key responsibilities of the post

The Administrative Coordinator will contribute to the overall success of the London wide Building Better Opportunities (BBO) project, Working for Carers, by providing comprehensive administrative support at the Redbridge hub. Working for Carers is funded by the European Social Fund and The National Lottery Community Fund.

As the Redbridge Hub Working for Carers Admin Coordinator, you will be required to work in and support a small team of Employment Personal Advisors that delivers the Working for Carers employment support project across East and North-West London Boroughs. You will also be required to support the project with audit and compliance tasks in preparing files for project end.

The Administrative Coordinator will take a proactive approach in supporting the Project Manager and the wider Working for Carers programme team to support carers across the region to move towards and realise their employment goals.

The Administrative Coordinator will be required to play a full part as a Redbridge Carers Support Service team member including team meetings, supervision, working as a part of the team and adhering to the organisation’s policies and procedures.

NZF is looking to add skilled and experienced people to its Hardship Relief team. The team works on the front-line to help those who are suffering from financial hardship in the UK.

National Zakat Foundation (NZF) gives Muslims around the UK a way to bring their Zakat to life. It is the only platform with a nationwide reach that helps Muslims calculate and give Zakat to those who should be receiving it in the UK.

This is a fantastic opportunity for you to be right at the heart of our work. You could be part of the hardship relief team, the team at the heart of distributing zakat. You will be responsible for ensuring that people understand how to apply for Zakat, that their applications are complete with necessary documentation and that they receive help quickly. Your role is key to the distribution of Zakat to Muslims in hardship in the UK and your work will directly affect their experience at their time of need.

As a Grants Officer, you will have:

• The privilege and responsibility of helping to administer Zakat funds.
• The opportunity to help Muslims in need right here in the UK
• 12-month fixed term contract with the potential for extension
• A salary of £20k FTE
• Typical hours 10am-6pm  
• Full training provided online
• The ability to work from home
• A supportive and friendly team
• Eid holidays

If you want to make a real and direct difference to people in need, and have strong customer service, administrative and communication skills – as well as the integrity and the team spirit vital for the role - then please apply now. We’d love to hear from you.

The Chartered Institute of Fundraising is the professional membership body for UK fundraising. They champion their member’s excellence in fundraising and ensure that all fundraisers can connect, share, and learn together. The Institute supports fundraisers through professional development and education. They connect fundraisers across all sectors and skill sets to share and learn with each other so that together they can best serve their causes and communities both now and in the future.

As the professional membership body for UK fundraising, The Institute wants to see excellent fundraising to cultivate a better world for everybody.

The organisation supports fundraising by promoting excellence through all areas in the professional development and education of fundraisers, in providing a framework for continuous improvement, and enabling fundraising organisations to conduct their work in the best possible way.

The Admin & Facilities Support Officer fulfils an important function within the Chartered Institute of Fundraising (CIOF) by acting as the lead contact point for the shared offices at Canopi, in Borough, SE London, regarding office space, meeting room use, on-site facilities as well as a key contact point for supporting many home and hybrid workers with the guidance and equipment they need to work safely and effectively. To do this they will liaise with the Canopi building managers and other third parties and must demonstrate the confidence and ability to manage office-related contracts, negotiate with external suppliers, and problem-solve on the spot.

The positions will also support the Head of People and the Head of Professional Conduct with a variety of administrative tasks to ensure CIOF’s people related processes run smoothly and effectively, requiring a methodical and people friendly approach with the practical understanding of, and ability to work with highly confidential and sensitive information.

We are looking for someone who has excellent customer service or administration experience. You do not need to have worked in the voluntary sector; therefore, this is the perfect opportunity to enter the third sector whilst supporting a small but well-established organisation. The position would suit self-motivated proactive and flexible individuals who are able to manage multiple competing demands on their time, have strong interpersonal skills, clear and effective written communication skills, and a strong attention to detail. They must also be comfortable working as part of a team which is set up to support others in ensuring the smooth running of the organisation.

You are advised to get in touch well in advance of the closing date to give us time to consider your application and pre-interview the strongest applicants.

Closing Date: Midday, Monday 11th July

Interview Date: Wednesday 27th July

This search is being conducted exclusively The Chartered Institute of Fundraising by BTA (Bruce Tait Associates). Our leadership team have all worked in the voluntary sector and we use this experience to match organisations and individuals to create great appointments.

Phoenix Futures are looking for an experienced and skilled manager to lead the development and delivery of our new RECONNECT Service in Hertfordshire.

Phoenix Futures have over 50 years’ experience of delivering pioneering services. The newly commissioned RECONNECT Service aims to address the health inequalities experienced by those released from prison. RECONNECT enables individuals to access and sustain supportive interventions upon release from prison, whether that be physical or mental health.

This is a small team delivering a high-quality, outcomes-focused service that improves the experience, quality of life, and life expectancy of people leaving prison in to Hertfordshire. The successful candidate will have the opportunity to shape the service, make the role their own, and leave a lasting legacy.

The successful candidate will be required to establish effective and sustainable partnerships with a range of agencies across Hertfordshire so a collaborative approach is a must, as is ability to manage time and prioritise effectively. Although largely 9-5, the post holder will be required to work flexibly to meet the needs of the service and travel across the county. We are looking for a proven leader who cab oversee the line management support and leadership of the Hertfordshire Reconnect Service, ensuring effective delivery of high-quality service provision that meets the needs of people who use our services.

What we offer

• Training opportunities and career development
• Opportunity to access potential yearly salary increments subject to appraisal
• Employee Benefits and Reward Scheme
• Benefits including season ticket loan, pension scheme and life assurance
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Access to a 24/7 Employee Assistance programme including telephone and online access

Age UK's Digital and Technology team are recruiting for a Service Request Analyst.

The successful applicant of this fantastic home-based opportunity will deliver the efficient and timely fulfilment of all IT service requests within Age UK.

Working within a friendly and supportive team, you will contribute to continual service improvements, ensuring all improvements are aligned to business objectives and deliver an excellent end user experience.

Utilising your skills and previous experience you will maintain the IT Asset Register, manage the lifecycle of assets, assist with the facilitation of audits and reporting, and carry out JML (Joiner Mover Leaver) processes for colleagues across the whole charity.

This fulfilling role offers home-based working and would suit a proactive and friendly person with experience in service requests.

Please note that due to some of the essential functions of the role, the successful applicant must be UK based.

You will have:

• Experience as a Service Desk Analyst or other relevant skills and knowledge
• A proven track record of delivering outstanding Customer Service.
• Experience in delivering customer service in a complex environment.
• A strong working knowledge of ITSM or other Incident and Request logging tools.
• A background in Service Desk with a demonstrable knowledge of how ITSM processes are utilised to deliver service.
• A solid understanding, of the Joiner Mover Leaver process and how this relates to end user experience.
• Excellent stakeholder management skills with an ability to understand and translate requirements.
• Demonstrable experience of carrying out IT processes, with experience of managing end users' expectations in an IT environment.
• An excellent knowledge of and ability to implement an outstanding Customer Services approach
• High IT literacy with experience in documenting all Customer interactions and procedures.
• Proven analytical and problem-solving skills.
• An understanding of asset management and procurement processes.
• An ability to work with a variety of suppliers and to understand how these relationships impact service delivery.
• An ability to use monitoring tools and provide analysis, to understand and interpret complex procedural documents.
• The ability to translate IT jargon into comprehensive end user guides.
• An understanding and ability to comply with data protection laws, in particular in understanding the impact of the current Data Protection, GDPR and other related UK or EU-driven regulatory compliance initiatives.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Location: Croydon- Adult Service

Contract:         Permanent

Hours:         37.5 hours per week, working Monday to Friday

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loan

Aim of the role:

• To act as a central point of contact for the service by providing a professional and welcoming environment.
• Maintaining administrative tasks to ensure the efficient running of hostel activities
• Supporting the team by performing administrative tasks within the service

About You

The role requires excellent administrative and organisational skills, You will need to be proficient in MS Office. Customer service is also extremely important as we work with very vulnerable adults. Excellent Interpersonal skills are key to this role in order to support the team and our customers

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Location (Role):

Farringdon, London (This position can be based outside the UK provided it is in a country with an SC office from which you would be able to work)

The job of a Save the Children UK's Service Desk Manager is varied and busy.

• Do you have experience managing a Service Desk, Second Line or IT Support function?
• Do you excellent knowledge of IT methodologies, software, hardware, operating systems, cloud services and standards?
• Do you have hands on experience of provisioning, troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices.
• Are you motivated by our vision of creating a world where every child doesn't just survive but thrives and can go on to change the world – and of inspiring and leading others to do the same?

If the answers to these questions are yes, we would love to hear from you!

Note:

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once avacancy has closed, we are unable to consider further applications. 

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Director of Technology Operations, you will be responsible for leading the team (Service Desk and Second Line Analysts) who are the first point of contact for our users.

While this could involve fixing a fault, it could equally involve fulfilling a request, assisting with a project, or answering a query. All work carried out is owned and managed until the customer has confirmed resolution.

A key element of this position lies in strong communications skills to enable the incumbent to liaise with all levels of users, stakeholders, support staff and third parties to understand evaluate and remedy incidents and service requests as and when they occur.  Exceptional levels of written and verbal communication skills are required to excel in this role.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. You will support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Main Accountabilities

The Service Desk Manager's key duties will be to:

• Provide overall management of the Service Desk function, ensuring all service management procedures are followed, updated and within agreed SLAs.
• Responsible for ensuring Incidents and Requests are managed end to end till resolution, including escalation to internal teams and third parties as needed.
• A hands-on technical role expected to assist and cover Service Desk and 2nd line roles where needed.
• Monitoring and reporting on service levels for all open records in the Service Management system.
• Responsible for the user facing knowledge base and service management portal, creating new and updating knowledge base articles, portal pages and request management forms.
• Management and responding to the Service Desk mailbox, Call Centre and Service Management tool incidents and requests.
• Responsible for asset management through their lifecycle, including ensuring asset registers are updated and appropriate stock levels are in place.
• Responsible for our starters and leavers processes, including account setup and termination, hardware provision and recall, working closely with HR and Facilities teams.
• Manages the provision, installation, configuration, and maintenance of software and hardware relating to desktop computers, laptops, MFDs and meeting room conferencing equipment and hybrid working spaces within established standards and guidelines.
• Manages the relationship with our UK offices, working closely with Facilities, arranging regular site visits and checks.
• First point of escalation, monitoring response rates and management of escalated issues as needed till completion.
• Pro-active identification and management of problems and call drivers, working with technical and development teams to put work-arounds or fixes in place.

Person Profile

You will have knowledge and experience in all of the areas below:

• Experience of managing a Service Desk, Second Line or IT Support function.
• Excellent knowledge of IT methodologies, software, hardware, operating systems, cloud services and standards.
• Technical experience with support systems including Network booting (PXE), SCCM, command line
• Hands on experience of provisioning, troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices.
• Office 365 experience, including user and resource administration, Active Directory, SharePoint site administration, Teams/Planner setup.
• Hands on experience of evaluating recommending and implementing timely, essential improvements to existing processes and procedures

You will have abilities in all of the areas below:

• Ability to work in a team, in a fast-paced environment
• Strong attention to detail, astute diagnostic skills
• Ability to solve issues with clear methods while knowing when to take intuitive leaps
• Strategic and forward planning thought process
• Able to guide technical discussions with both technical and non-technical audiences
• Good organisational and quantitative skills with the ability to plan, estimate, manage and report progress.

Aptitude

• A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
• A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Remote Working:

The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.

We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

Age UK's Digital and Technology team are recruiting for a Service Request Analyst to join our supportive team in Warrington!

The successful applicant will deliver the efficient and timely fulfilment of all IT service requests within Age UK.

Working within a friendly and supportive team, you will contribute to continual service improvements, ensuring all improvements are aligned to business objectives and deliver an excellent end user experience.

Utilising your skills and previous experience you will maintain the IT Asset Register, manage the lifecycle of assets, assist with the facilitation of audits and reporting, and carry out JML (Joiner Mover Leaver) processes for colleagues across the whole charity.

This fulfilling role offers a mixture of hybrid and onsite working and would suit a proactive and friendly person with experience in service requests.

You will have:

• Experience as a Service Desk Analyst or other relevant skills and knowledge
• A proven track record of delivering outstanding Customer Service.
• Experience in delivering customer service in a complex environment.
• A strong working knowledge of ITSM or other Incident and Request logging tools.
• A background in Service Desk with a demonstrable knowledge of how ITSM processes are utilised to deliver service.
• A solid understanding, of the Joiner Mover Leaver process and how this relates to end user experience.
• Excellent stakeholder management skills with an ability to understand and translate requirements.
• Demonstrable experience of carrying out IT processes, with experience of managing end users' expectations in an IT environment.
• An excellent knowledge of and ability to implement an outstanding Customer Services approach
• High IT literacy with experience in documenting all Customer interactions and procedures.
• Proven analytical and problem-solving skills.
• An understanding of asset management and procurement processes.
• An ability to work with a variety of suppliers and to understand how these relationships impact service delivery.
• An ability to use monitoring tools and provide analysis, to understand and interpret complex procedural documents.
• The ability to translate IT jargon into comprehensive end user guides.
• An understanding and ability to comply with data protection laws, in particular in understanding the impact of the current Data Protection, GDPR and other related UK or EU-driven regulatory compliance initiatives.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We have an exciting opportunity for an Administrative Assistant to join the team in Cumbria, working 18.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Cumbria and can be based at either Ulverston, Carlisle or Cockermouth. There will be a requirement to travel to and work from different locations on occassion.

As an Administrator you will be: -

Supporting the current work of Victim Support in Cumbria by providing high quality administrative support to colleagues and the wider team. This will include reviewing referrals & accessing case management systems.

To be successful in this role you will will need to be able to adapt to change and carry out a range of duties as required. You should have experience of delivering high quality administrative support, knowledge of administrative procedures & working to agreed standards.

You will need to be proficient in using Microsoft Office, able to communicate effectively and to work collaboratively as part of a team. Good communication, organisational & time management skills are also essential, as is a good understanding of confidentiality and a willingness to learn about the Data Protection Act & other legal requirements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

JOB TITLE: Administrative Assistant

REPORTING TO: Head of Operations

Introduction

The ETF is a trade union federation representing 5 million transport workers from 200 unions in 40 European countries. The vision of Fair Transport is what drives the work of the ETF. It represents a future where European transport is free of social dumping, with quality jobs for transport workers, safe, reliable and affordable service for passengers and customers and where environmental and social sustainability go hand in hand. We are looking for candidates that are ready to fight for achieving this vision.

Key responsibilities

• General office duties
• Creates and maintains file records, including electronic file records
• Creates survey databases, inputs data received and prepares analysis
• Prepares and organises meetings in Belgium and abroad, deals with arrangements, contact with the service providers (hotels/interpreters/translators, etc.) and liaises with the political team, other colleagues and the Finance manager, as well as outside organisations where appropriate
• Serves as first point of contact in the Secretariat for IT-related issues (computers, mobile phones, internet and phone server, interpretation equipment, etc.) and performs basic IT-related tasks
• Assists with projects
• Collates information and prepares documentation for meetings, actions, campaigns and publications where necessary
• Attends meetings and prepares minutes
• Drafts circulars and other documents
• Deals with routine incoming calls/correspondence/requests for information as appropriate
• Sorts and prioritizes incoming correspondence and responds appropriately
• Responds appropriately to external contacts, maintenance of good and constructive relationships with representatives from various European institutions, employers’ organisations, companies, etc.
• Maintains diaries
• Assists in making travel arrangements
• Maintains website pages
• Collaborates with other Administrative Secretaries in order to ensure the good functioning of the Secretariat

We are looking for a candidate with

• Excellent spoken and written English and French. Knowledge of one or more other EU languages would be an advantage
• Relevant administrative experience of minimum 3 years, plus graduate level education or training
• Excellent knowledge of IT technologies (MS Office applications, database software, internet, etc.)
• Proven high quality secretarial, organisational and administrative skills
• Strong organisational abilities
• Accuracy and attention to detail
• Excellent communication skills
• Able to exercise discretion, judgement and initiative
• Able to work under pressure
• Integrate yourself into a team
• React in a flexible way to new challenges
• Proactive in addressing change

We offer

• A full-time permanent contract with a competitive package (salary, fringe benefits and extra-legal paid leave)
• A multidisciplinary and multicultural working environment
• The office is located in the center of Brussels

Equal employment opportunity

ETF is committed to the principle of equal employment opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicants’ merits and abilities.

Brussels, 15 June 2022