Customer service administrator jobs

The Intensive Support Refuge Manager (ISM) is responsible for the effective leadership and management of Pathway Project’s two Women’s Refuges in South Staffordshire, delivering high-quality, trauma-informed accommodation-based support to women and children fleeing domestic abuse. 

She will provide driven operational and strategic leadership across both sites, ensuring safety, consistency of practice, regulatory compliance, financial sustainability and excellent outcomes for residents. She will be supported by a Head of Operations, Deputy Refuge Managers, Senior Support, Refuge staff and volunteers. 

She will work closely with the CEO and senior leadership team to support Pathway Project’s evolving strategy and commitment to excellence in service delivery. 

Why work for us? 

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. 

We have a bold new strategy and a passion  for excellence in service delivery with an eye on growth. 

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. 

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. 

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups. 

We offer the following benefits: 

• 25 days paid leave plus statutory holidays (pro rata) 

• A competitive pension scheme

• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About Pathway Project 

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. 

We offer a range of support services and run two refuges in confidential locations. 

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. 

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. 

Pathway Project believes in working as a cohesive team and are service user led. 

Our helpline is access to all and is open 24 hours a day, 365 days a year. 

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Customer Experience & Insight
Location: Birmingham, B15
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team — where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services — directly benefiting colleagues and tenants.

Your day to day will see you:

• Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities.
• Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion.
• Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends.
• Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities.
• Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities.

What we're looking for:

• Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline.
• Strong organisational skills and an interest in how customer feedback can drive business change.
• Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants.
• An analytical mind with the ability to research information and summarise findings effectively.
• Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.
Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.
Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

Brilliant opportunity to join a young and growing charity at an exciting point in its evolution, and to help establish Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions. 

We are looking for someone with experience of working in a finance function and who has skills in office management and administration.

Reporting to the Director of Finance and Corporate Services, the role is responsible for bookkeeping, credit control, HR administration and ensuring the smooth running of the office (ranging from ensuring there is milk in the fridge to ordering stationery and managing IT requests). As a key point of contact for callers and visitors an awareness of excellent customer service will also be needed. The role is very varied and will 

The role

As Manager of Philanthropic Giving, you will lead myaware’s trusts, foundations and high-value philanthropy fundraising, driving sustainable income growth through a strong and well-managed funding pipeline. You will shape and deliver strategies to secure both restricted and unrestricted income, manage the full bid lifecycle, and build long-term relationships with trusts, statutory funders and high-net-worth individuals.

Working closely with the CEO, senior leadership and trustees, you will develop compelling funding propositions, steward funders through excellent reporting and engagement, and represent myaware at meetings, events and networking opportunities. You will also maintain accurate records through our CRM system, track performance against targets, and contribute to income planning and reporting. This is a strategic and hands-on role with real impact for people affected by myasthenia.

The Manager of Philanthropic Giving will be predominantly home based within the UK (with occasional working and meetings at Derby HQ) and will work in co-operation with the fundraising team and all myaware colleagues to deliver agreed fundraising targets and campaigns. Own transport is essential for this role as occasional travel throughout the UK will be required to attend donor meetings, events and networking opportunities, as well as the ability to travel to the Derby office. There may be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who We Are Looking For

We are looking for an experienced and motivated fundraising professional with a strong track record in major donor and Trusts & Foundations fundraising. You will have experience securing significant gifts, building and stewarding long-term funder relationships, and writing compelling funding applications and impact reports.

You will be a strategic thinker with excellent interpersonal, research and organisational skills, confident managing a complex pipeline and working collaboratively across teams. You will be comfortable working independently, using CRM systems, and engaging senior stakeholders, including trustees and high-level donors. Most importantly, you will share myaware’s values, demonstrate empathy with our cause, and be committed to making a meaningful difference through philanthropy.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Candidates should submit their CV and tailored covering letter by: 23:30 on Sunday 1st February 2026.

Provisional interview date will be week commencing : 09.02.2026   Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

The role
We are looking for a friendly, professional, and highly organised Receptionist to be the first point of contact for people visiting or contacting our service. You’ll play a key role in ensuring clients feel welcome and supported, while helping the team deliver an excellent service.

Responsibilities

• Greeting clients, staff, and visitors in a warm and professional manner
• Handling incoming emails and providing triage to face-to-face enquiries
• Manage appointment scheduling and maintain calendars for staff members
• Providing basic information about our services and signposting where appropriate
• Provide whole organisation administrative tasks to ensure smooth day-to-day operations
• Maintain an organised reception area, ensuring it is tidy and presentable
• Perform data entry tasks accurately and efficiently
• Assist with clerical duties such as filing, photocopying, and scanning documents
• Utilise Google Workspace for various administrative tasks

About you

We’re looking for someone who is approachable, reliable, and has excellent communication skills. You’ll be confident dealing with people from all backgrounds and able to handle sensitive situations with empathy and discretion.

Essential skills and qualities:

• Previous office or administrative experience is preferred
• Proficient computer skills
• Strong interpersonal and written communication skills
• Highly organised with the ability to manage multiple tasks simultaneously
• Ability to work as part of a team and independently when needed
• Commitment to the aims and values of Citizens Advice
• A proactive attitude with a willingness to learn and adapt in a dynamic environment

What we offer

• A supportive and friendly working environment
• Training and development opportunities
• The chance to make a real difference in people’s lives in Doncaster

If you are enthusiastic about providing exceptional service and possess the necessary skills, we encourage you to apply for this exciting opportunity.

This integral role will provide high-quality administrative, compliance and organisational support across the charity. The Operations Officer will support day-to-day operations, ensuring strong governance, accurate record keeping and systems efficiency all of which will allow the delivery of CHEER’s client and volunteer services.Training will be offered where required (eg: compliance, DBS checking, charity governance).

KEY RESPONSIBILITIES: 

1. CRM management (Beacon) 

• Ensure the charity’s CRM is accurate, up to date and used consistently across the team. 

• Conduct regular spot checks and data quality reviews. 

• Support the transition to CRM-driven reporting. 

• Develop and maintain CRM admin processes, templates and documentation (including user guide). 

2. Governance, compliance & policy administration 

• Maintain organisational policies, procedures, training records and compliance documentation. 

• Schedule reviews cycles and follow up with team/trustees for updates. 

• Maintain accurate HR compliance records for team (DBS renewals, training certificates etc.). 

• Keep governance and compliance well-organised and accessible. 

• Contribute to improving workflows, systems and processes. 

3. SharePoint & digital systems maintenance 

• Lead an overhaul of SharePoint structure to create a clear, user-friendly filing system. 

• Ensure documents are saved, organised, version-controlled and archived. 

• Keep SharePoint updated and functioning well. 

• Support staff with basic digital troubleshooting and liaise with IT support when required. 

4. Memberships, subscriptions & Organisational admin 

• Monitor charity memberships, renewals, insurances, subscriptions, storage costs, licences, software and service contracts. 

• Maintain a central register of renewal dates and ensure timely payments. 

• Support procurement of equipment, supplies and services. 

5. Meeting coordination & minute taking 

• Manage meeting schedules, invitations, and logistics for: 

• AGM 

• Board/trustee meetings 

• Trustee/team meetings 

• Working groups and subcommittees 

• Prepare and circulate meeting papers. 

• Attend meetings, take accurate minutes and distribute them promptly. 

Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Officer, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services Officer team play a crucial role in the day to day running of our service. You will provide cover for our busy reception area, support clients who attend our drop-in sessions and process referrals which are received into the service. The post holder will be able to manage a demanding and varied workload, demonstrate confidence, flexibility and an overall can-do approach to tasks.

• ​We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs.
• The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us.

Closing Date: 9.00 am Monday 26thJanuary 2026

Interviews: Tuesday 10th February 2026

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters. To deliver this, the fundraising and marketing teams need to deliver ambitious income targets – it costs £14 million a year to run the service.

It’s an exciting time at the charity – we’re implementing a new CRM system (Microsoft Dynamics), which will fundamentally change the way we deliver our supporter experience.

If you’re passionate about delivering excellent supporter care and being part of a customer focused team, then this is the role for you!

The Supporter Care Coordinator is responsible for working across the fundraising and marketing directorate to support the Supporter Experience team in delivering all aspects of supporter engagement, stewardship and fundraising compliance, by delivering excellent customer service and being a first point of contact for fundraising enquiries for London’s Air Ambulance Charity. In addition to this, the Supporter Care Coordinator will assist in the fulfilment of multi-channel fundraising and stewardship campaigns, including the promotion of legacies both internally and externally.

The role will be crucial in strengthening relationships with supporters in alignment with London’s Air Ambulance Charity’s Engagement Strategy. This will ensure growth and sustainability over the next five years and beyond.

Property Services Officer/Coordinator – Damp & Mould/HHSRS (Awaab’s Law)

Location: East Midlands (hybrid)
Rate: £16-£20 per hour Umbrella DOE
Contract: 6-12 weeks

The role

We’re looking for a proactive Property Services Officer to support the delivery of safe, compliant homes, with a strong focus on Awaab’s Law, damp and mould, and HHSRS compliance.

You will coordinate repairs, compliance works and void property repairs and improvements, working closely with surveyors, contractors and housing colleagues to ensure works are delivered on time, to standard and in line with service level agreements.

Key responsibilities

• Support the management of damp and mould cases, tracking actions and timescales in line with Awaab’s Law and HHSRS
• Coordinate responsive repairs, compliance works and property repairs, ensuring completion targets and SLAs are met
• Liaise with contractors to ensure works are delivered efficiently and to the required standard
• Monitor progress, chase outstanding actions and escalate delays or quality concerns where needed
• Maintain accurate records, compliance documentation and audit trails
• Assist with contractor compliance checks and invoicing processes

What we’re looking for

• Experience in property services, housing repairs, voids or maintenance coordination
• An understanding of damp and mould, HHSRS and housing compliance (or willingness to learn)
• Experience working with contractors and managing multiple workstreams
• Strong organisational and communication skills
• A customer-focused approach with a commitment to safe, healthy homes

le Description

Working closely with both the Head of Development and Head of Strategic Projects and Planning, you'll be joining a growing team with the opportunity to shape your role and make a real impact on both the future of Ally Pally and the communities we serve.

Skills gained in the role could help you to build a career in fundraising, project delivery, or in assessing the social impact of heritage and culture.

Your work will help us to:

• Restore and reopen derelict spaces in the Victorian Palace for everyone to enjoy
• Improve key areas of the Park for both people and wildlife (including playgrounds, wetlands, wayfinding)
• Deliver our creative learning and wellbeing programmes, using the Palace's amazing spaces.
• Take forward our ambitious programme to help Ally Pally reach Net Zero

We are looking to recruit a strong administrator excited to learn and make change. We will consider applicants with previous experience in fundraising or project management in arts and heritage organisations, or transferable skills from customer-facing and administrative roles in other industries.

This is a full time, permanent post. 

The below is a summary, please see the JOB PACK for further details including how to apply and interview dates

Key duties 

Development Responsibilities

1. Administer pipeline for trust, foundation and statutory funding bids
2. Carry out desk research to identify potential trust, foundation and statutory supporters
3. Deliver fundraising bids and impact reporting to a small portfolio of trusts and statutory funders, focused on bids to a value of £10,000
4. Plan communications for regular fundraising and community newsletters
5. Donation processing, documentation and thanking for trust and statutory income

Strategic Planning and Projects Responsibilities

1. Meeting administration for Strategic Plan Working Group
2. Administrative support to develop the Charity's stakeholder relationships
3. Support with events for Capital Fundraising Campaign including London Festival or Architecture and Haringey London Borough of Culture
4. Desk research into capital redevelopment in arts, heritage and green spaces
5. Financial processing and budget tracking of team expenditure

Person specification

Essential

• Right to work in the UK
• Administrative experience ideally gained within either a fundraising or project management context
• Experience in customer service and / or communications with donors, clients or customers
• Long-form writing and / or copy writing experience
• Strong written, verbal and interpersonal communication skills
• Experienced user of microsoft 365
• Excellent accuracy and attention to detail
• Ability to manage own workload and meet deadlines
• Willingness to be flexible within a role supporting a range of development projects

Desirable

• Experience using a CRM system
• Bid writing experience
• financial admin experience
• Experience organising events and / or travel for staff, donors or clients
• Strong interest in charitable fundraising
• Strong interest in placemaking, culture and heritage redevelopment

We know that 91% of people affected by a brain tumour, will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. The Support Team at The Brain Tumour Charity are addressing this by offering free, professional counselling to the brain tumour community, ensuring that when needed, those diagnosed and their loved ones, always have somewhere to turn.

As a Counselling Service Assistant for this service, you will support with the day-to-day operations of the service. You will help to deliver each element of the service, from referrals and assessments, right through to feedback requests and discharging clients.

WHO WE'RE LOOKING FOR:

We are looking for a professional and empathetic person, who has experience of working in a busy admin role. The ideal candidate would also have a good understanding of counselling and would be able to confidently explain this to prospective clients. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

KEY ACCOUNTABILITIES:

• Day to day delivery of all service operations, mainly answering phone calls, responding to emails and managing a busy diary.

• Supporting a team of volunteer assessors to ensure they receive the help and guidance they need to deliver their role.

• Giving clients in the service a positive, empathetic and professional experience, where they feel well supported.

• Requesting feedback from clients about their experience within the service

• Maintenance of appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services

• Work to promote the service across all areas of charity and within the wider community

• Assist with the covering of the Charity’s Support Line where required

• Committed to observing confidentiality, in line with the service and organisational policy

• Contribution to safeguarding and promotion of the welfare of clients, in line with organisational policy

KCBNA is an outstanding organisation that exists to tackle inequality, create opportunities and transform lives. Our award winning youth provision needs an outstanding youth service manager with excetional skills.

Role Overview

As the Youth Service Manager, you will lead KCBNA’s youth provision for young people within the KCBNA youth centre, King’s Cross and surrounding areas. You will oversee the delivery of funded programmes, develop new initiatives, and ensure high-quality workshops, training, and mentoring. This role also involves managing teams, budgets, safeguarding responsibilities, and building partnerships to support the charity’s mission of empowering young people and creating stronger communities.

Key Responsibilities

Programme Management:

· Lead the design and delivery of KCBNA’s diverse range of youth provision.

· Ensure all evaluation reports required by the funder is completed in a timely manner liaising with the dedicated Grants officers.

· Develop and deliver engaging workshops, training sessions, and mentoring opportunities for young people.

· Ensure a seamless transition for young people.

· Take the lead on specific projects to grow and evolve youth work in line with the organisation’s strategy.

Team Leadership:

· Line manages the Youth workers.

· Recruit, train, and manage young volunteers.

· Oversee induction, training, development, and performance management of team members.

Safeguarding and Risk Management:

· Manage day-to-day safeguarding responsibilities and report to the lead safeguarding manager.

· Conduct health and safety risk assessments to ensure safe programme delivery.

· Enhanced DBS check is required

Budget and Resource Management:

· Oversee six-figure budgets, develop management accounts and collaborate with the Finance officer.

· Ensure the effective management, maintenance and up keep of the youth centre in liaison with the KCBNA admin support officer.

Partnership Development and Fundraising:

· Write funding bids and develop partnerships with corporates and stakeholders in Camden working collaboratively with the Chief Executive and Fundraising support member.

· Design and create engaging resources.

· Lead focus groups and identify opportunities for new programmes.

· Work with the youth team and KCBNA team to create content for social media and the website.

Monitoring and Evaluation:

· Use impact feedback and evaluation data to drive programme improvement.

· Produce clear, insightful reports for internal use, stakeholders, funders, and the Trustee Board.

General Duties:

· Maintain high standards across all programmes, ensuring alignment with London Youth quality assurance.

· Be prepared to deliver services across weekends, evenings, and during Holiday periods.

· Review and improve youth programmes using feedback surveys from young people and service users.

· Carry out other reasonable duties as requested by the line manager to support the smooth running of the charity.

This is an exciting opportunity for someone looking for their next role in fundraising at an exceptional moment for the Young Vic under the new artistic direction of Nadia Fall OBE as she launches her second season in Spring 2026, alongside the launch of a new website and a refreshed fundraising strategy.  

This role is pivotal in shaping the future of our supporter engagement and income growth. For the first time in a decade, you will lead the launch and delivery of a renewed membership scheme that ensures our membership offer is compelling, competitive, and aligned with our artistic vision. We are now looking for a proactive, proficient and dynamic fundraiser to drive membership growth. Increasing income will be central to your success, alongside providing the highest possible customer care, delivering exceptional stewardship and building meaningful relationships with our members and individual donors.

We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We are particularly keen to hear from Black and Global Majority people, and candidates who self-identify as disabled. All candidates who self-identify as disabled who demonstrate that they meet the essential criteria will be invited for interview. The Young Vic is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, caring responsibilities, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation.

To Apply, please see more details via the Young Vic Jobs Page on our website.

About the Role

Headway East London is looking for a creative and values-driven Communications Officer to support and develop the voice of Headway East London – working with our community of brain injury survivors, volunteers, and staff to co-produce content that shares our stories, increases awareness and broadens our reach.

You’ll play a central role in promoting our services, supporting income generation, and amplifying the voices of our members through a range of marketing and communications activity. You’ll balance digital know-how with a collaborative approach, developing accessible, engaging content across channels including our website, social media, e- newsletters, and print materials.

If you’re passionate about inclusion and creativity and are interested in working collaboratively to ensure our communications reflect the unique identity, voices, and values of our organisation, then this is your role.

Principal Duties and Responsibilities

Marketing & Communications Delivery

• Deliver and support the implementation of our communications and marketing strategy across all channels (digital and print).
• Support a regular calendar of activity across social media platforms (Instagram, Facebook, LinkedIn, BlueSky, YouTube) to maintain and grow a network of online supporters.
• Support on maintaining and developing content for the Headway East London website (using WordPress and Elementor), including blog posts, service pages and events.
• Create engaging, relevant and accessible content including copy, video, photography, audio and graphics (using Canva), in line with brand guidelines and accessibility principles.
• Co-ordinate monthly e-newsletters and other communications using Mailchimp to a variety of audiences.

Community & Co-Production

• Work with our members(services users - people with brain injury),volunteers and staff to co-create content that reflects their voices and experiences.
• Ensure accessibility is embedded in all communications, including use of plain English, inclusive visuals, and a variety of formats.
• Engage the wider Headway East London community in developing campaigns, storytelling, and communications planning.

Campaigns, Partnerships & Income Generation

• Support fundraising and development teams to plan and deliver digital campaigns that increase donations, engagement and awareness.
• Explore opportunities for brand development, partnerships and earned media that align with our values and strategic priorities.
• Maintain and strengthen relationships with local and national media outlets and stakeholders.

Internal Communications

• Support internal communication needs across the organisation, helping teams stay informed and connected across multiple sites.
• Help develop internal resources and templates that enable teams to produce consistent, values-led communications.

Key Relationships - Internal and External

Internal: Members (service users), Volunteers, Day Service Co-Ordinators,
Service Leads of Departments, Director of Fundraising.

External: Public Audiences, Partner Organisations, Contractors e.g. Website
Developers, Graphic Designers, Press.

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.