Customer service administrator jobs

The Welfare Benefits Specialist role is part of SEL Mind's exciting new expansion of one-to-one support delivered through the Southwark Wellbeing Hub. This full-time role will provide in-person support to help clients understand their entitlements and challenge negative benefit decisions.

As Welfare Benefits Specialist, you will maintain a caseload of clients with mental health issues, supporting across the full range of welfare benefits. You will work closely alongside an Advice Specialist for non-benefits needs, and with colleagues across the Southwark Wellbeing Hub to ensure joined-up support where needed. 

The main working site is a community centre in SE17, with regularly-scheduled work in community centres in SE16 and SE5. As a key part of expanding equitable access to specialist advice, the role will work across the Borough of Southwark, meeting people across a variety of voluntary and statutory sites. Organisation and communication are vital to good case management, so you should have strong planning and prioritisation skills and be able to work independently and flexibly. 

The role will involve:

• Ensuring excellent case management across the full range of welfare benefits to a caseload of people with mental health problems, with regular case reviews
• Supporting clients including income-maximisation, calculating benefit entitlement, drafting or writing letters, negotiating with third parties, and preparing/presenting cases to tribunals and courts as appropriate
• Maintaining effective communication with SWH teams to support clear pathways into other services, delivering a joined up service 
• Ensure that all casework conforms to accepted high quality advice provision including well-organised written records, conflict of interest checks, and a key dates system

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Wednesday 6th May (11:59pm)

Likely interview date: Friday 15th May

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

The Shakespeare Hospice is looking for an enthusiastic and highly organised Fundraising Assistant to join our Income Generation team and play a central role in supporting the Hospice’s fundraising activity.

This role is the first point of contact for many of our supporters, helping to ensure every interaction with the Hospice is positive, responsive and meaningful. You will act as a key coordination point across the fundraising team, supporting campaigns, community fundraising, events and supporter communications.

Working closely with colleagues across the organisation, you will help to ensure that fundraising activity runs smoothly and that opportunities to engage and thank supporters are maximised.  This role is pivotal in ensuring that supporters feel valued and connected to the Hospice, helping to turn initial engagement into long-term relationships.

You will be someone who enjoys working with people and takes pride in providing excellent supporter care.  You will have strong organisational skills and the ability to manage multiple activities while maintaining attention to detail.

Experience in fundraising, events, customer engagement or supporter care would be beneficial, although full training will be provided.

Every interaction you manage will help ensure supporters feel connected to the Hospice and inspired to continue supporting the care we provide to families across South Warwickshire.

Hybrid or remote (London / Belfast / Edinburgh / Cardiff)

£51,441 (London based) or £46,669 (non-London based) FTE + excellent benefits

The Royal College of Speech and Language Therapists (RCSLT) is seeking a Membership Operations Manager to coordinate high‑quality membership processes, ensuring accurate membership data and subscription collections and support operational improvements.

Who we are

The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 70 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff.

Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

The role

The Royal College of Speech and Language Therapists (RCSLT) is seeking a proactive and detail-oriented Membership Operations Manager to play a key role in delivering an excellent member experience and supporting organisational sustainability.

Reporting to the Head of Membership, this role is central to ensuring high-quality membership operations, including accurate data management, subscription collection, and continuous process improvement. Working collaboratively across Finance, Digital, Content, and Communications, the postholder will help maintain smooth day-to-day operations while contributing valuable operational insight to future planning and development.

What we are looking for

The ideal candidate will be an experienced and highly organised operations professional with a strong background in membership or customer operations, ideally within a complex or high-volume environment. The successful candidate will bring a deep understanding of CRM systems (preferably Salesforce), payment processes, operational governance and data protection/GDPR, alongside proven experience of improving systems, workflows and cyclical operational processes.

With strong analytical skills, attention to detail and confidence using digital tools, they will be able to interpret data, identify opportunities for improvement and manage priorities effectively. A collaborative, proactive and solutions-focused approach is essential, along with a clear commitment to excellent member experience, equality and diversity and the charitable aims of the RCSLT.

Please see the job brochure with more information regarding the required experience and skillset needed for this role.

What we can offer you

• A competitive starting salary
• Generous annual leave entitlement
• Excellent staff training and development opportunities
• Supportive and flexible working environment including, hybrid working arrangements
• Generous Pension scheme
• Life insurance cover
• Season Ticket Loan scheme
• Eye care voucher scheme
• Family-friendly employer including enhanced maternity and paternity leave
• Cycle to Work scheme
• Access to an Employee Assistance Programme and more!

How to apply

Should you wish to discuss the role in strict confidence, or for more details about the role, please contact the HR Team by email.

For more information and details of how to apply, please visit our vacancies page.

Closing date: 9.00am on Tuesday, 5 May 2026.

Interview date: w/c 11 May 2026 (Teams). 

There will be a task to complete as part of the interview process, which will be sent to you in advance.

Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.

We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.

The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.

We are looking for a Mentor Services Coordinator to support our volunteer mentors in the South East of England consisting of Hertfordshire, Surrey, North London and West London.

About the role

Our Mentor Services Coordinators are the main point of contact for volunteer mentors throughout their journey with MCR - from their initial enquiry and onboarding, to ongoing support once they are matched with a young person. They carry out in-depth interviews with prospective mentors, arrange training, and coordinate DBS and reference checks, ensuring the entire process is as smooth and well-supported as possible. 

Key responsibilities:

• Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person

• Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey

• Manage DBS checks and support the ID verification process

• Conduct mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you

• Customer service experience

• Based in the South East of England and able to travel to the Stevenage office 2 days a week

• Experience of or strong interest in working or volunteering in the charity or third sectors

• An understanding of young people and educational settings

• People person with excellent communication and listening skills and empathy

• Well organised with great administrative skills and attention to detail

• Excellent desktop and database skills

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007.  Our mentoring programme is now delivered in schools across the whole of Scotland as well as South East England.  We are delighted that we are now launching the MCR programme in the North East of England and we are committed to helping the region’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances.  Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference.  You will be joining a friendly and supportive team who love what they do and enjoy working with each other.  We model our values and many of us are also mentors ourselves.

Benefits of working for MCR Pathways include:  33 days annual leave in first year rising to 38 days from 2nd year of employment, 7% Employer Pension Contribution, additional day off for your birthday,  Life Assurance - 4 x salary, Employee Assistance Programme.

Location: London based, requiring two days per week at Society Building, 8 All Saints Street, London N1, or Regional based with your place of work being your primary residence or suitable workplace close to your home.

Interview: 1 stage totalling around 1 hour 

Reporting to: Digital Systems Coordinator

The Role

This is an exciting opportunity to grow your career in digital support, working at the heart of our digital platforms and services. You’ll play a key role in ensuring our systems run smoothly by triaging and resolving support requests, while gaining hands-on experience with platform administration, integrations, and testing. Working closely with internal teams and external partners, you’ll help deliver reliable, user-focused digital experiences in a fast-paced environment.

Key responsibilities:

• Monitor, triage, and resolve digital helpdesk requests, ensuring timely and effective support

• Support the day-to-day operation of digital platforms, including basic configuration and integrations

• Collaborate with internal teams and external suppliers to maintain smooth and reliable services

• Assist with testing, troubleshooting, and continuous improvement of digital systems

This is an exciting opportunity for someone looking to build a career in digital operations, develop technical skills, and gain exposure to modern web platforms and tools.

Your background:

You have a strong interest in digital platforms and a basic understanding of how websites and support workflows operate. You’re a proactive problem solver with a willingness to learn, able to manage tasks through to completion and communicate clearly with both technical and non-technical stakeholders. Ideally, you have some experience working in a fast-paced or agile environment and are comfortable collaborating with others to deliver high-quality digital services.

Why Join Us?

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! 

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service. 
• five days’ volunteering leave (pro rata for part-time staff) 
• enhanced pay for maternity/adoption leave 
• generous employer pension contribution of up to 8.5% of salary 

About the Team

​​​This role sits within the Technology team. They deliver key strategic projects that impact on the organisational growth, as well as managing the IT capability of the business and exploring how we can utilise existing and new technology.

How to Apply

For more information and to apply, please click on the Redirect button.

We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you’ve been unsuccessful in progressing to the next stage.

Age UK is recruiting for a Shop Supervisor to join their fantastic team in Beaconsfield, Buckinghamshire!

Age UK's shops are the face of the charity. On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most.

If you want to help us to help others, this might be the job for you!

We are recruiting for a Shop Supervisor to join our wonderful team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued member of the Age UK team, you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.

The successful candidate will support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

Please note this opportunity will require the successful candidate to work 21 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

You will have:

• Experience in working in a customer facing role
• Experience of cash handling
• Ability to lift and carry bags of stock up to 10kg's
• The ability to work as part of an effective team.
• Be able to lone work when needed
• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
• A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Job Title: Community Connector

Salary: £25,528 (pro rota) £10,491

Responsible to: Essex Pedal Power Team Leader Colchester

Location: Essex - Unity House, Hickory Avenue Greenstead, Colchester CO4 3QJ 

Hours of Work: 15 hours per week over 2 days, some weekend or early evening hours may be required

Contract: Fixed term until 30th September 2026

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives. Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

By working collaboratively with communities we aim to bring about sustainable change on an social, environmental and economic level; to do the social knitting required to create stronger and more resilient communities and to support communities to identify, mitigate and remove the barriers that prevent them from living active and connected lives.

Essex Pedal Power is an exciting programme led by TAWS, Essex County Council and Active Essex to support more people to cycle by removing the barriers to participation. Essex Pedal Power allows eligible residents, including adults and children, to apply for a quality bicycle. The inclusive programme aims to make cycling accessible for everyone providing access to employment, training and educational opportunities or key local services.

Community Connector: The Role

The Community Connector will engage with a wide range of local trusted organisations (LTO’s) to activate the start of the cycling journey for adults and families. They will effectively communicate the aims and benefits of the project to LTOs/referral partners. They will advocate the benefits of cycling to the target audience, whilst recognising the barriers that people may face in participating. They will actively seek opportunities to better understand the lived experience of adults and families and barriers they may face to being physically actively and mentally well. 

Corporate Fundraiser (Maternity Cover - 12 months FTC)
12 Months | Full Time
35 hours per week to include occasional evening and weekend work to suit the business needs of the role
£27,000 - £29,000 per annum, depending on experience
 

We’re looking for an ambitious Corporate Fundraiser to join our friendly team based at our Coventry hospice on a one-year maternity cover contract. If you’re looking for an exciting and rewarding role, this could be the position for you. You’ll be joining the team at an exciting time, having lots of new fundraising opportunities crammed into the next 12 months.

Overview

We’re incredibly proud of our hospices. We provide respite, palliative and end of life care to babies and children from birth to five years old with life limiting or life-threatening illnesses, with our team of specialist nurses offering round-the-clock care and support. We’ve created a safe, caring and fun place, where parents know that their child will receive the best care possible - a home away from home.  In order to continue with our specialist work, we need to ensure the charity continues to raise the funds we need. 
 

About the role

Supporting the delivery of Zoe’s Place overall income generation strategy, by developing a portfolio of corporate supporters at Zoe’s Place Coventry to deliver long term sustainable income growth. 
 

Key Responsibilities:

Account manage corporate relationships 

• Account manage newly established and existing corporate relationships, ensuring that each one is appropriately supported and is reaching its full potential, through charity of the year partnerships, sponsorship, staff fundraising, payroll giving and event participation.
• Work with the Head of Fundraising to ensure corporate fundraising offering is consistent across all relationships.
•  Plan and execute events to steward current supporters.
•  Meet and exceed agreed fundraising targets for corporate supporters at Zoe’s Place Coventry.
• Identify potential new opportunities to grow current partnerships, including identifying potentially useful networks within each partner organisation, developing powerful ideas, pitches and tailored proposals.

Re-engage past Corporate supporters. 

• Undertake research to identify past corporate supporters using our CRM and devise/implement plans to re-engage their support. 
• Plan and execute events to re-engage past supporters.
• Devise new products to re-engage past corporate supporters.

Networking and Representation 

• Represent Zoe’s Place at external corporate functions to promote the work of the Hospice by giving presentations, articulating a clear and compelling case for support.
• Attend networking events such as the Chamber of Commerce as required.

Administration and pipeline 

• Use our fundraising CRM and in line with GDPR to ensure accurate and timely recording of stewardship. 
• Working with an income pipeline, ensure accurate and timely financial forecasting, identifying risk to income and mitigating accordingly. 

Collaborative working

• Work closely with staff across the charity to maximise opportunities to engage with high-value audiences, ensuring accurate sharing of information, such as case studies, is relevant and timely.
• Develop strong working relationships with the wider Coventry marketing, fundraising and Coventry clinical team. 
• Maintain effective communication and collaboration with other members of staff in order to ‘cross-sell’ and maximise fundraising opportunities. 
   

How to apply

To apply, please send a cover letter and current CV stating how your skills align with the job description

Applications close 5pm Friday 15th May 2026
 

Age UK has another fantastic opportunity! We are recruiting for a Sunday Shop Supervisor in our Newton Abbot store.

Our shops raise vital funds that enable the charity to support older people across the UK.

We are looking for a Sunday Shop Supervisor to provide a quality retail service, taking responsibility for running our busy shop on Sundays. This varied role will include, managing stock, displaying goods, maintaining the appearance of the shop, maximising sales and promoting Gift Aid to our valued customers.

If you would like to utilise your skills and experience in a role that helps raise funds for some of the excellent services and support provided by Age UK, we would love to hear from you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs).

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

About you:

• Excellent customer service skills
• Literate and numerate
• An effective team player
• Ability to lift and carry heavy bags of stock
• A basic knowledge of Health & Safety and Fire regulations
• Previous experience of working or managing a retail shop would be an advantage
• A flexible approach to your job is essential

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

As part of the Operations team, the successful candidate will be responsible for playing a proactive role in the ‘Thriving Boxing Community’ element of England Boxing’s strategy, as well as having significant input into ‘A Respected and Valued NGB’ and other elements of the wider strategy.

In essence, the role will be responsible for managing, developing and enhancing the day-to-day running of the Membership Services Department to ensure all those engaging with England Boxing have a first-class experience.

The role is also responsible for the accuracy of the data on England Boxing’s database (which includes the current and past member records) and to provide support to volunteers and England Boxing staff as appropriate.
Please note the job will require flexible working hours, including occasional evening and weekend work at National Championships / other EB events.

Key Accountabilities Include:

• To lead and develop the ‘Thriving Boxing Community’ element of the England Boxing strategy. In addition, help develop and deliver the broader England Boxing strategy as required.
• To develop and update the company CRM system, ensuring streamlined processes and systems to guarantee a high-quality experience for our members & volunteers.
• To oversee the day-to-day support and management of regional volunteers across the country in line with England Boxing’s policies, procedures, services & systems.
• To ensure the membership services function operates effectively and that the functions’ activities are aligned with departmental and company objectives.
• To ensure that all membership enquiries are satisfactorily managed, resolved and closed in agreed timescales.
• To manage proactive engagement with members to grow affiliation, enhance membership retention and promote England Boxing services.
• To actively review and implement cost-effective improvements in the membership services, processes, and systems.
• Ensure a high level of customer service and membership support is provided at all times.
• Ensure high-quality records are maintained.
• Manage the accurate fulfilment of membership benefits, including partner offers, DBS assessments and insurance.
• Serve as project manager for the production and distribution of membership information.
• To establish and develop good working relationships with England Boxing staff, members, regional associations, participants and supporters to ensure positive relations.
• Line-manage the Membership Services team, effectively sustaining a positive team environment, displaying high levels of motivation and team spirit.
• Manage the membership services budget
• To provide support and input into the management team as required, and specifically into the delivery of the organisation’s strategic plan and Sport England funding programme.
• To oversee the training & development of staff and volunteers in the Membership Department, and create a culture of self-improvement and continuous professional development
• To perform any other duties as reasonably required to meet the objectives of the organisation

Person Specification - Essential:

• Minimum three years’ experience in managing, developing, and enhancing membership, volunteer, or customer services.
• Understanding and awareness of individual and club membership within a sporting environment.
• Experience in setting goals, targets and measures, and subsequent implementation plans, particularly in relation to commercialisation & CRM development
• Comfortable operating in a fast-changing and challenging environment with excellent people/relationship management skills and the ability to influence and engage.
• Track record in the successful management of budgets, volunteers and staff, including their ongoing development.
• Excellent written and verbal communication skills. Along with appropriate IT skills, specifically Microsoft Teams, Word, Excel and PowerPoint.
• To be resilient and able to demonstrate leadership, and have experience operating at a management level.
• Experience of writing high-level reports, policies and strategies, particularly in relation to the practical implementation of good governance within a national sporting or third sector organisation
• Experience using insight and research methods to help better understand customer or membership behaviour, and apply learnings to improve future work
• A demonstrable understanding of the need to co-produce/collaborate with stakeholders and the impact of the same.

Desirable:
• Knowledge of amateur boxing, including technical rules and competitions.
• Experience of managing sub-committees, focus groups and/or consultations in a voluntary, sports or customer service environment
• Be able to demonstrate creativity and the instigation and production of innovative and cost-effective development programmes.
• Hold a full UK Driving Licence and access to a vehicle.
• The role will require travel throughout the country for meetings/events and work unsociable hours, including evenings and weekends (as required).
• Experience in developing grassroots sports projects. This includes writing and developing grant funding applications.

Role description:

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Hospital Engagement Co-ordinator.

As a key member of our fundraising team, you will play a vital role in driving supporters and stakeholders to the Charity’s Hub to build a real sense of community spirit and a hive of fundraising activity. This role will provide the right candidate with a rare opportunity to help shape how we engage with donors, visitors, patients and NHS staff in our Hub based in the heart of the hospital.

We are looking for an individual who is as passionate about making a difference and a real people person. This role will be key, as we continue our ambitious new strategy to grow our income, reach and impact. Working across teams, the engagement co-ordinator will help support our key marketing campaigns, fundraising initiatives, events as well as maximising the supporter journey and providing excellent donor care within the hospital.

As Hospital Engagement Co-ordinator, you will be the key link to the Charity and key areas across the hospital, meeting, motivating and inspiring patients, visitors and staff.

Main Responsibilities:

• To maximise onsite donations by driving supporters and stakeholders to the Hub to build a real sense of community spirit and a hive of fundraising activity.
• Collaborate across the charity with our Grants, Marketing and Communications team to co-ordinate charityactivity and implement a hospital engagement and communication plan.
• To work closely with the Marketing and Communications team to identify where collateral can be placed and make sure when items are out of date to remove these and engage with hospital staff to place new posters/flyers within the wards.
• Engage and develop strong working relationships with hospital staff members. · Devise a patient fundraising pack for us in the Hub and across the hospital site.
• Working with UHS staff groups, identifying fundraising champions within the hospital and increase the amount of footfall to the Charity’s hospital hub.
• Collaborate with the community and events fundraising team to recruit and relationship manage hospital staff as part to take part in events.
• To keep up to date records of all collection boxes held within the hospital. · To ensure that all donation processing and onsite administrative duties are carried out effectively and efficiently
• Regularly review and adapt supporter communications, including thank you letters and ensure these are implemented across the organisation for consistency.
• Support with the management of our tap to donate machines, identifying areas around the hospital where we can maximise donations and work with hospital teams to identify areas we can place more.
• To deliver excellent relationship management, ensuring a positive working relationship with hospital colleagues, as well as meaningful and supportive relationships with patient family fundraisers.
• To ensure all activity within team remit complies with the Charity’s values, moral and ethical guidelines, the Fundraising Code of Practice and other relevant regulation and guidance.
• To maintain accurate records of supporter interaction on our CRM system to aid delivery of an exceptional supporter experience and to harness the value of data.
• Provide support in the Charity’s hospital engagement hub, working within the hospital engagement team and covering the welcome desk, supporting with answering emails and telephone calls.
• Support the arts team with the promotion of art workshops and other activities in the hospital.

Knowledge and experience

• Understanding or experience of working or volunteering in a charity or health organisation.
• Experience of delivering excellent levels of customer care.
• Working to deadlines and prioritising work.

Skills

• Excellent written and oral communication skills.
• Excellent attention to detail and accuracy.
• Ability to work independently, quickly and effectively under pressure.
• Good IT skills including Microsoft word, Excel.

Personal qualities

• Ability to build working relationships at all levels.
• Self-motivated, pro-active and solutions focused, with ability to work on own initiative and to provide recommendations.
• Personable with excellent manner and ability to engage stakeholders.
• Trustworthy, reliable and demonstrable discretion.
• Keen to be part of a busy, friendly team often under pressure.
• Flexible approach to working hours to meet the needs of the role.

About the role

Our exciting three year strategy sets out our ambitious goals to drive impact at scale for victim-survivors. We are now looking for an exceptional candidate to lead some of our financial services relationships and consultancy work and support SEA in its mission to raise awareness of economic abuse and transform responses to it within the financial services sector.

Working closely with colleagues across SEA, you will foster and maintain relationships across the financial services sector, seeking opportunities to generate income for the charity and supporting our Head of Financial Services to deliver lasting change and impact.

Together we can transform frontline financial services, in practice, product and process, and save lives.

About you

At SEA we put the lived experience of victim-survivors at the heart of all that we do, including our work with financial services firms. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements, as well as having a thorough understanding of industry rules and good practice. You will combine this with experience of working with vulnerable customers, including victim-survivors and bring expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses.

About SEA

We are the only UK charity dedicated to raising awareness of economic abuse and  transforming responses to it. We work to save lives and stop economic abuse forever.

Our vision is a world in which all women and girls achieve economic equality and can live their lives free of abuse and exploitation. Not only surviving but thriving.

Our mission is to raise awareness of economic abuse and transform responses to it.

To achieve this, we must ensure that the policies and practices of financial services firms, domestic abuse support services, public services and government reflect the needs of all victim-survivors of economic abuse.

We are  committed to centring victim-survivors in all that we do and broadening our understanding of the needs of survivors, particularly those who are marginalised within society. We work alongside the Experts by Experience - a group of victim-survivors whose voices and experiences shape our work.

Our primary focus is on influencing the women’s, public and financial services sectors, to create a model for improved support for victim-survivors of economic abuse, calling on government to facilitate these changes and work with them to improve their systems and practice.

What we offer

• 25 days annual leave plus Statutory Bank Holidays
• Home working (UK based)
• Flexible working 
• 5% Employer Pension Contribution 
• 5 Wellbeing Days
• Reflective practice
• Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website

Applications open from 9 April and close at 11.59pm on 7 May 2026. Interviews will take place virtually, week beginning 1 June.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

Overview of the role

The responsibilities of the post-holder are designed and divided across Registry and Programmes-related activities. 

The post-holder will provide efficient and effective administration of all matters relating to the teaching and learning activities of the taught programmes (undergraduate and postgraduate) ensuring effective procedures are documented and adopted for dealing with enquiries, enrolment, induction, module selections, student queries, assessments, progression, student support, committees and events. 

This full-time role will suit a detail-orientated, methodical person and offers plenty of variety working as part of a friendly and supportive Registry team.  A flexible working pattern can be considered upon request.

The role offers plenty of variety working as part of a friendly and supportive Registry team.

Application Details

A full and comprehensive job description, person specification and application details for the role can be found on our website.

Candidates are encouraged to apply as soon as possible as applications will be considered upon submission.

London School of Theology is a Christian college and, as such, it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.

All candidates must have the right to work in the UK.

An established professional membership organisation is looking for a Senior Services Coordinator to support the delivery and development of a portfolio of member services. This role offers the opportunity to combine service management, stakeholder engagement and business development while leading a small team of two.

This role offers a hybrid working arrangement of  3 days in the office and 2 days working from home.

The Role

Working closely with the Head of Services, you will oversee the day-to-day delivery of a portfolio of services provided to members and partner organisations, ensuring they operate efficiently, deliver value and continue to evolve to meet member needs. You will also support the development of new services and partnerships that generate income and enhance the organisation’s offering.

Key Responsibilities

• Manage the day-to-day delivery of a portfolio of membership services and programmes.
• Lead and support a small team, overseeing performance, workload and development.
• Monitor service performance, risks and compliance, ensuring appropriate processes and controls are in place.
• Investigate and respond to service-related enquiries or complaints.
• Conduct research to understand member needs and identify opportunities to improve services.
• Support the development of new products, services and partnerships.
• Assist with projects to implement new services, working with internal teams such as IT, finance and project management.
• Build strong relationships with internal teams, members and external partners.

About You

You will be an organised and proactive professional with strong administration, customer service and stakeholder management skills. You will enjoy improving services, identifying opportunities and working collaboratively across teams.

You will need to demonstrate:

• Excellent organisational and administration skills with strong attention to detail
• Experience delivering or managing services, programmes or projects
• Strong customer service and stakeholder engagement skills
• Experience researching, analysing information and making recommendations
• Confidence managing multiple priorities, improving processes and handling difficult situations
• Experience leading or supporting a small team
• Strong written and verbal communication skills
• Good attention to detail
• Good IT skills including MS Office, mainly Excel

Experience working within membership organisations, professional bodies or regulated environments would be beneficial but is not essential.

Why Apply?

This is a great opportunity to join a respected organisation where you can shape services, develop partnerships and make a real impact on member experience while gaining exposure to service development and strategic projects.
 
 Please apply with your CV today and a member of the TPP team will be in touch with you if your experience meets the requirements of the role.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.