Customer service administrator jobs

You’ll also support student voice, deliver induction activities, and ensure student feedback is heard and acted on. If you’re interested in running outreach activities, delivering talks to students and supporting Student Reps this is the role for you.
 

Main Duties and Responsibilities

Outreach & Engagement

· Lead on the planning and delivery of outreach activity (such as stalls and interactive activities) to promote the Students’ Union (specifically the Academic Experience Team’s) services, helping students understand what support is available to them.

· Build relationships with external charities and organisations, coordinating their involvement in on-campus outreach activity to raise awareness of support services relevant to students.

· Develop creative, inclusive approaches to increase student awareness and participation, particularly among students who may not usually engage.

· Collaborate with the Representation Coordinator, Community Events Team, and School & Student Community Organisers (SCOs) to design and deliver outreach that raises awareness of key academic and student issues, including initiatives for awareness weeks and heritage months.

· Monitor impact by monitoring attendance and engagement, in addition to gathering feedback to understand what worked well and continuously improve future outreach.
 

Induction & Student Transition

· Support the Academic Experience Manager in booking and coordinating SU induction talks for the start of each Semester.

· Deliver engaging induction talks and sessions to help new students understand how they can get involved and shape their academic experience.

· Ensure students are aware of key opportunities such as becoming a Student Rep and how to share feedback with the SU.

· Collect feedback on induction sessions and use this to improve content and delivery for future students.
 

Student Representation Support

· Support the delivery of Student Representative recruitment & training, helping reps understand their role and how to represent student views effectively.

· Work with Reps throughout the year to keep them engaged, confident, and active in their role, by hosting drop-in sessions and forums.

· Support the administration of Student Representation, helping students share feedback and ensuring it is used to inform improvements.

· Support the planning, organisation and delivery of School Student Forums and attendance at Programme Academic Experience Groups (PAEGs).

· Support the Academic Experience Team with day-to-day administration, including monitoring shared inboxes, responding to student queries, and helping ensure timely communication with Student Representatives.

Communicating Student Voice

· Work collaboratively with the Marketing Team and Representation Coordinator to develop and deliver regular reporting on student voice activity, including showcasing the impact of work led by Student Reps and SCOs

· Work in partnership with the Advice and Insight teams to support the effective use of student feedback mechanisms, including:

o Coordinating the collation and organisation of student submissions

o Assisting in the analysis and interpretation of feedback data

o Ensuring timely and meaningful reporting back to students and stakeholders on key themes and outcomes

Supporting The Wider SU Team

· Harness and maintain good working relationships with all colleagues across the SU, working as collaboratively as possible on all projects where appropriate.

· Support with the delivery of larger events like Freshers Week, Refreshers Week, the Students’ Union Awards and Elections (this is not an exhaustive list).

General Duties

· Set high standards of integrity, punctuality, accuracy, politeness, and professionalism. By personal example promote a positive image of the SU and ensure staff provide an excellent customer service.

· Ensure the effective and efficient day to day running of the department.

· Contribute towards the delivery of the SU’s strategic plan.

· Attend conferences, training events and meetings as necessary.

· Build and maintain effective relationships with external stakeholders and providers

· Undertake individual projects as required for the benefit of Herts students.

· Have a flexible approach to work and undertake any other reasonable duties that may be required, including general administration.

· Keep up to date with relevant local, national, international & sector developments, changes in legislation and good practice.

· Be sensitive when handling confidential information.

· Respect the democratic structure of the SU at all times.

· Abide by the Union Constitution and Union policies and procedures at all times.

· Support with the delivery of the Students’ Union Elections, Bye-Elections and Referenda, ensuring that they are free, fair and accessible to all students.

· Be aware of the department’s impact on the environment and to work within the environmental policies of the SU and the Uni of Herts.

Salary: £25,375 (FTE 29,605)

Location: London Diocesan House, Causton Street.

Contract type:  Permanent, part-time (30 hours/week across four days, with Friday as a mandatory working day)

Closing date: 12 July 2026

Interview date: 27 July 2026

This is an excellent opportunity to play a key front-facing role at the heart of the London Diocesan Fund, helping to create a warm, professional welcome for staff, visitors and partners. As Receptionist and Business Support Officer, you will combine reception, office services and finance support, contributing to an efficient, safe and welcoming workplace that supports the wider mission and values of the Diocese of London.

Job Summary

Through excellent service, attention to detail and a proactive approach, the postholder will:

· Act as a professional first point of contact for staff, visitors, contractors and members of the public.

· Support building access arrangements, reception resources, mail handling, room bookings and meeting room preparation.

· Manage day-to-day office supplies and report maintenance issues as required.

· Provide administrative support for key health and safety processes, including lone working arrangements, first aid and fire marshal coordination.

· Contribute to finance operations through invoice processing, supplier statement reconciliation, payment query resolution and accurate record keeping.

· Help maintain a safe, efficient, well-organised and welcoming working environment that supports effective service delivery across the LDF.

Please refer to the attached Job Description for the full details on the main responsibilities.

Person Specification

· Empathy with the mission and values of the Diocese

· Experience as an administrator

· IT proficiency in Microsoft 365, including Excel

· Strong numerical accuracy and attention to detail in data management and record handling

· Customer service experience, in person, on the telephone and in writing

· Right to work in the UK

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering

Our Mission and Values

At the London Diocesan Fund, our mission is:

“To support, serve and resource all parts of the Diocese of London in enabling every Londoner to encounter the love of God in Christ.”

Our values shape how we work, make decisions, and support one another. We are looking for someone who reflects these in their approach:

· Confident- We work with clarity, competence and discipline to make timely, transparent decisions that benefit those we serve.

· Compassionate- We act with empathy, dignity and fairness, placing people at the heart of our work and responding with care.

· Creative- We approach challenges with openness and curiosity, creating space for new ideas and better ways of working.

· Connected- We communicate openly so everyone experiences one joined-up LDF, where relationships and collaboration shape how we work.

To apply:

Submit your application and CV online via Pathways. Please refer to the person specification and Job Description when answering the application questions.

Applications close on 12th July and in-person interviews will be held on 27th July.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

About the role:

For a young person who has experienced homelessness, care, uncertainty or trauma, night-time can feel like the hardest part of the day. As a Night Support Assistant in our Camden Young People’s Service, you will be part of the steady, trusted presence that helps young people feel safe, seen and supported when they need it most.

You’ll work in our supported accommodation service for young people aged 16 and over, helping to create a calm, nurturing and secure environment through the night. Day to day, this will include completing welfare checks, responding to incidents or emergencies, monitoring building safety, recording and handing over key information, supporting young people who may be distressed or struggling, and helping make sure the service runs smoothly until the day team arrive.

This is more than keeping a building open overnight. It’s about building meaningful, boundaried relationships with young people, responding with warmth and confidence, and knowing when to act, when to listen and when to escalate. You’ll be supported with training, guidance and opportunities to grow your skills, whether you’re building your confidence in youth support, developing your understanding of trauma-informed practice, or looking to take your next step in supported housing. Working closely with the wider team, you’ll help make sure our service remains a safe foundation for young people as they move towards independence, confidence and a future shaped by their own goals.

Rolling Rota pattern (subject to change according to business need)

Week 1 40 hrs: Mon, Tues, Sat, Sun: 10pm-8.30 am

Week 2 30 hrs: Wed, Thur, Fri: 10pm-8.30 am

About you:

• You have experience supporting young people or young adults facing homelessness, risk, trauma or multiple disadvantage, ideally within accommodation or frontline support settings.
• You’re confident working awake night shifts and helping to keep the service safe, calm and welcoming overnight.
• You’re able to respond calmly to challenging behaviour, safeguarding concerns or incidents, adapting your approach to the needs of each young person.
• You’re comfortable keeping accurate records, using basic IT systems and working with numerical information as part of safe service delivery.
• You bring a reliable, resilient and thoughtful approach, with the flexibility to work a night rota that includes weekends and bank holidays.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 5th July at midnight

Interview date: Tuesday 14th and Wednesday 15th July at a Young Person's Service 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Assistant Shop Manager

Reporting to: Shop Manager

£26,848 - £28,492

37.5 hours per week

Huyton, Liverpool

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our team to help manage one of our successful charity shops.

As an Assistant Shop Manager for Alder Hey Children’s Charity, you will work alongside the Shop Manager to deliver sales, Gift Aid and profit targets to generate income for our charity. You will support the Shop Manager by leading and developing a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Assistant Shop Manager will be an integral part of the wider Charity team. 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support and assist with van collections and deliveries, to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism.

Income generation

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met.
• Support the team to maximise income from Gift Aid on donated products.
• Support the team to maximise income via our online platforms.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Work with the wider Charity team to promote and support fundraising activities and events.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager.
• Support with ensuring the money is ready and accessible for cash collection.
• Open and close the shop at the appropriate times.

Volunteers

• Support and management of a team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager.
• Help to provide and support ongoing training and development for volunteers.
• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values.

Health & Safety (in conjunction with Shop Manager)

• Ensure the shop adheres to Retail Health and Safety regulations.
• Implement good Health and Safety practices to help protect employees, volunteers, and customers.
• Help to ensure employees and volunteers are trained in manual handling.
• Help maintain the cleanliness of the shop and behind the scenes areas.

Stock Control (in conjunction with Shop Manager)

• Ensure continuous, sufficient levels of high-quality stock.
• Be responsible for deliveries and stock controls.
• Ensure stock is appropriate to the business and priced accordingly.
• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates.
• Ensure visual merchandising is a high priority, with products featured prominently in window displays.

Customer Service

• Be professional, patient and have a ‘people-first’ approach to customer services.
• Be committed to the principles of equality, diversity, and collaborative working.
• Set high standards of cleanliness, display and merchandising.
• Establish quality standards, consumer safety and ensuring continuity.
• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Any other reasonable duties as required by your line manager.

This exciting role links our 350+ community organisations that receive food from us — known as our Community Food Members (CFMs) — with our thriving and fast-paced food operation. As the Food & Membership Operations Coordinator, you will work across the charity with the Food, Membership and Warehouse Teams, as well as our large and diverse volunteer community, to ensure CFM organisations receive a smooth, reliable and high-quality service each week.

The purpose of this role is to strengthen the connection between food supply, warehouse capacity and member demand. Acting as a key cross-functional coordinator, you will help ensure that surplus food flows efficiently into the organisation and out to the communities who need it. You will support both food-sourcing and membership functions, helping resolve issues quickly, improving communication, maintaining accurate data, and ensuring operational plans are aligned across teams.

Reporting to the Food Manager, with a dotted line to the Membership Manager, this role is central to improving collaboration across the organisation and ensuring FareShare South West delivers a safe, efficient and impactful service to frontline community organisations across the region.

1) Cross-Functional Coordination

• Support daily and weekly communication between Food, Membership and Operations regarding supply and membership demand 
• Maintain awareness of the food pipeline, providing timely updates on incoming supply, changes, restraints, gluts or shortages.
• Assist the Food Manager and Membership Managers with aligning food allocation planning to member needs, operational realities and transport schedules.
• Help coordinate solutions to operational challenges (e.g., quality issues, storage constraints, cancellations, short-dated stock).

2) Food Sourcing Support

• Support the Food Manager with local food sourcing activity, particularly in administration, supplier updates and basic relationship maintenance.
• Be a point of contact for day-to-day supplier communication, ensuring timely responses and accurate information flow
• Help maintain accurate sourcing records and documentation, including volumes, quality notes and engagement history.
• Support awareness-raising activities about FSSW’s surplus redistribution capability (e.g., events, promotional updates).
• Assist with capturing local supply opportunities and best practice shared through the FareShare Network and escalating them to the Food Manager.
• Help coordinate truck logistics schedules in partnership with Operations ensuring incoming food is aligned with capacity.
• Assist with food safety and compliance tasks related to local sourcing (e.g., documentation updates, supplier follow-up, recall administration) under direction from the Food Manager.

3) Member Support & Service Delivery

• Support member onboarding, offboarding, account updates, queries, complaints and general membership administration.
• Lead on resolving daily member-facing issues, including food quality concerns and product recalls, escalating where appropriate.
• Support food allocation writing, ensuring allocations reflect supply, need and warehouse capacity.
• Maintain accurate and up-to-date member information, including delivery instructions, profiles and seasonal variations.
• Support membership-related campaigns, events and targeted projects (e.g., HAF, bolt-on models, piloted services).
• Communicate supply changes, special offers and gluts/shortages clearly to members in coordination with relevant teams.

4) Data, CRM & Reporting

• Maintain accurate member records in Salesforce and ensure data integrity across systems.
• Support reporting for funders, SLT and internal operational updates, including supply, allocations, member engagement and service metrics.
• Track and summarise recurring issues (e.g., cancellations, quality problems, demand spikes) to support decision-making.
• Contribute to KPI monitoring across both Membership and Food functions.

5) Compliance, Food Safety & Member Standards

• Operate in accordance with the FareShare Food Safety Manual and maintain required training.
• Support documentation for community food member (CFM) compliance, including kitchen checks, food safety standards and follow-up actions.
• Conduct in-person compliance visits with member organisations as required.
• Provide administrative support for product recalls, safety notices and compliance related communication.

Person Specification

Essential Criteria

• Experience or knowledge working in an operational, coordination or customer/member support role
• Strong organisational and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment.
• Confidence working with data and digital systems
• Excellent communication and relationship-building skills, able to coordinate across teams and externally

Desirable Criteria

• Experience in food sourcing, logistics, warehousing or surplus food redistribution, or an understanding of how food supply chains operate.
• Knowledge of food safety, warehouse processes or compliance requirements, or a willingness to develop this expertise.
• Experience using Salesforce, or similar CRM systems, with confidence managing data integrity and reporting.
• Experience working in a charity, community food environment or membership-based service
• Ability to build strong working relationships across internal teams and with external partners, suppliers or community groups.
• Comfortable representing the organisation externally
• Experience supporting projects or campaigns, including administration, coordination and communication tasks.
• Attention to detail in compliance-related work

Shop Manager

Reporting to: Retail Support Manager

£27,941 - £30,840

37.5 hours per week

Huyton, Liverpool

As a Shop Manager for Alder Hey Children’s Charity, you will deliver sales, Gift Aid and profit targets to generate income for our charity. You will empower and lead a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Shop Manager will be an integral part of the wider Charity team. 

Income Generation

• Accountable for the shop’s performance in relation to all sales targets and Gift Aid targets and KPI’s. Ensuring that the results are communicated to the shop team and that all staff and volunteers are aware of, understand and are working to meet/exceed the agreed targets and KPI’s.
• Actively drive stock generation through community engagement and donor relationships
• Ensure maximum stock availability through effective stock control and shop replenishment.
• Continually review the rotation, quality, and replenishment of stock in order to maximise sales.
• Achieve the optimum price point for all stock items and promotional merchandise for seasonal and window themes, following the principles of Alder Hey Children’s Charity price guidelines.
• Provide direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations.
• Identify local market and business development opportunities for performance improvement.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Support the team to maximise income via our online platforms.
• Make commercial decisions to drive profitability of the shop.
• Present and maintain the highest standards of shop merchandising and visual layout.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Policies and Procedures.
• Plan and organise daily workload throughout the shop in a way that ensures efficiency.
• Maintain an appropriate income/expense budget e.g., petty cash in accordance with the set targets to maximise the profitability of the shop.
• Seek, utilise and analyse management information including EPOS data to manage shop performance, seizing opportunities for improvement.
• Work with the wider Charity team to promote and support fundraising activities and events.

Staffing and Volunteers

• Create an inclusive environment where staff, volunteers and customers are treated with dignity, respect and fairness
• Line management of Assistant Shop Manager and team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the managers absence.
• Accountable for planning the shop rota, including both shop staff and volunteers to ensure cover at all times.
• Ensures that the new staff members and volunteers are provided with the appropriate induction process and training for their role.
• Provide and support ongoing training and development.
• Train and develop shop staff and volunteers in customer service standards, operating standards and retailing skills.
• To work and treat staff and stakeholders in accordance with the Charity’s values
• Ensure all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, volunteers, customers and charity assets.
• Provide regular and relevant training for staff and volunteers in Health and Safety, maintain legal compliance at all times.

Customer Service

• Be passionate about delivering the highest level of shop standards, cleanliness, display and merchandising.
• Exceed customer expectations by providing excellent quality service.
• Seek out new opportunities to make a real difference our customers experience.
• Make a positive impact within the local community.
• Play a key role in enabling the shop to represent the Charity’s values

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

Job Title - Member Services Team Assistant

Contract - Permanent

Hours - 17.5 hours per week

Salary - £13,468 per annum (£26,936 FTE)

Location - Coram Campus, London - Hybrid of office and home working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramBAAF

CoramBAAF is the UK’s leading membership organisation for professionals working across adoption, fostering and kinship care. We provide information, best practice guidance, advice, training and resources to support our members and influence policy to improve outcomes for children and young people.

Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.

Our 600+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work.

Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.

About the role

CoramBAAF’s membership is central to the organisation’s aims and activities. The Member Services Team provides a comprehensive service to corporate members and customers in all four nations of the UK. The team manages and tracks member renewals, enrols new members, implements recruitment and retention strategies, co-ordinates service delivery to members and handles a wide range of membership enquiries.

The team is also responsible for the licensing of CoramBAAF’s health and social work report forms, essential to practice in adoption, fostering, kinship care and other substitute care UK-wide. Activities to support the licence scheme include managing and tracking licence renewals, coordinating the release of new and updated forms, enrolling new licence holders and handling a wide range of queries.

The Member Services Team Assistant will provide administrative assistance to the Member Services Team, including both membership and the forms licence scheme. Key activities include: monitoring the Membership and Licences inboxes; responding to general enquiries and directing service-specific or more complex enquiries to the appropriate colleague/team; maintaining and updating member/customer records in the CRM database; helping members to set up website accounts and resolving access issues; and assisting with payment chasing of membership and licence invoices.

If you have good customer service skills, an excellent eye for detail and are keen to be part of a busy team at the heart of CoramBAAF’s activities and services then we would like to hear from you!

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 13th July 2026 at 12pm

Interview Date: Week commencing 20th July 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

We're looking for a passionate, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Richmond.

£23,203.00 per annum, working 30 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

The working pattern for this role is: -
Week 1
M10, TOff, WOff, TOff, F10, S10, S0ff

Week 2
MOff, T10, W10, TOff, FOff, SOff, S10

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer

What you'll bring:
Essential
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description on our website

Join the UK’s only charity dedicated to supporting children and young people who have a parent with a mental illness.

We’re looking for an organised, proactive and detail-oriented Administration & Business Support Officer to help keep our growing charity running smoothly.

Working closely with the Director of Operations, you’ll provide essential support across administration, finance, HR, governance and organisational systems. From coordinating recruitment and processing invoices to supporting Board meetings and maintaining key records, you’ll play a vital role in enabling our team to deliver life-changing support to children and families across the UK.

This is a varied role suited to someone who enjoys bringing order to busy environments, takes pride in producing high-quality work and enjoys helping colleagues succeed. As a small charity, we value flexibility, collaboration and a willingness to get involved wherever support is needed.

The role is home-based, with occasional travel to meetings in or around York and other locations across the UK.

Please download the application pack for full details about the role, responsibilities, person specification and application process.

About the role 

The Administrative Assistant plays a key role in supporting the effective delivery of services,  projects, events and member communications across the organisation. Working closely with the  Head of Services and colleagues across teams, the postholder will provide high-quality  administrative, project and operational support, helping to ensure services run efficiently and  members receive excellent support and communication. 

This is a varied role requiring excellent organisational skills, attention to detail, strong  communication abilities and the capacity to manage multiple priorities. 

Key Responsibilities 

Services Administration 

• Provide administrative support for the planning, delivery and evaluation of webinars and  online events.

• Support the production and distribution of Fragile Links, including content coordination,  proofreading, scheduling and publication processes. 

• Assist the Head of Services with the administration and project management of  conferences, events and service-related projects. 

• Maintain accurate project records, databases and documentation. 

• Updating information on the website when requested 

• Maintaining records and information on research requests 

Project Administration 

• Provide administrative support for partnership projects 

• Maintain accurate participant and project records in line with data protection  requirements. 

• Coordinate member communications relating to projects and programmes.

• Monitor participation, gather feedback and support project reporting. 

Membership and Member Support 

• Support colleagues with membership communications and messaging when required. • Assist with member enquiries and administrative requests. 

• Ensure member records are maintained accurately and confidentially. 

Volunteering and support groups

• Support the Head of Services managing volunteer requests and meetings

• Run induction meetings for new volunteers

• Manage and promote the support group meetings across the platforms

Cross-Team Administration and Support 

• Provide customer service support for the online shop, including responding to customer  enquiries and assisting with product updates. 

• Contribute to organisation-wide projects and initiatives as required. 

• Database administration

• Support fundraising administration tasks 

General Responsibilities 

• Work collaboratively with colleagues across all teams. 

• Maintain accurate records and databases in accordance with organisational policies and  GDPR requirements. 

• Undertake other duties appropriate to the role as reasonably required.

Person Specification 

Essential 

• Experience in an administrative, project support or coordinator role.

• Excellent organisational and time management skills. 

• Strong attention to detail and accuracy. 

• Willingness to speak to people over the phone and respond to enquiries.

• Ability to manage multiple tasks and competing priorities. 

• Strong written and verbal communication skills. 

• Good IT skills, including Microsoft Office and database/CRM systems.

• Experience maintaining records and handling confidential information.

• Ability to work independently and as part of a team. 

• Commitment to providing excellent customer and member service. 

Desirable 

• Experience working within the charity, membership or health sector.

• Knowledge of Donorfy, Wordpress and digital communication platforms.

• Understanding of the needs of people living with long-term health conditions or  disabilities. 

Please note that the successful candidate will be required to undergo a fully enhanced DBS check,  prior to commencing employment with EDS UK. 

Application process 

Please send your CV, together with a covering letter outlining how your skills and experience meet the requirements of the role .

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences. 

We reserve the right to close this vacancy early if we receive sufficient applications.

ABOUT THE ROLE

• Job Title: Services Coordinator
• Location: Hybrid - Minimum two days per week from Nottingham office. Remaining time can be home based, or office based.
• Salary: £25,750
• Permanent, 35 hours per week (permanent)
• Annual leave: 25 days per annum, incrementally increasing to 30 days with long service, plus an additional day off for your birthday, excluding bank holidays.

Looking to improve life after brain injury for the 150,000 people and their families admitted to hospital each year with a brain injury? Then why not join Headway as our Services Co-ordinator? In this role you will take the lead on vital Headway UK projects and work alongside colleagues in the wider Services Department to help support our key front-line services.  

WHAT YOU WILL DO:

As Services Coordinator, you will take the lead on three of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and accommodation grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.

You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases. 

You will support the delivery of Headway UK’s training programme through effective administrative support, including managing the training mailbox, responding to enquiries, distributing certificates, and liaising with delegates and associate trainers.

You will work alongside colleagues within the wider Services Department to provide exceptional administrative support

On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.

ABOUT YOU

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-Ordinator, you will:

• Have a passion for improving the quality of life for others, especially those with disabilities and long-term health conditions.
• Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
• Have exceptional administrative skills
• Strong attention to detail and able to consistently input accurate information into our CRM
• Have the ability to manage multiple tasks autonomously
• Be an active member of the Services Department and contribute to its culture

BENEFITS

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security

• Competitive Salaries
• Pension - You’ll automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6% dependant on your contributions  
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
• Opportunity to work from abroad, for up to four weeks a year (subject to approval)

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service, plus an additional day off for your birthday, excluding bank holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.  

ABOUT US 

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

SAFEGUARDING
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

EQUALITY, DIVERSITY AND INCLUSION

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to drop us an email or give us a call if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

Closing date: Midnight Sunday 5 July.

Shortlisting date: Tuesday 7 July.

Interviews: Wednesday 15 and Thursday 16 July.

Please click the links below to view the job description, person specification and notes of guidance. 

We're looking for a kind, compassionate and resilient Senior Payroll & HR Admin Partner to join our Human Resources team at our Head Office in Islington.

£33,000.00 per annum, working 35 hours per week.

(£33,000.00 per annum on starting increasing to £34,085.79 once successfully passed probation)

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Payroll HR Admin Partner is a hands-on role responsible for:

1. Ensuring both the effective administration and checking of the monthly payroll tasks and effectively managing payroll queries and the outsourcing of payroll tasks to MHR. Ensuring the integrity of Look Ahead's payroll system at all times and ensure accurate, prompt payment to all employees, workers and Board Members (it is envisaged this will take approximately 50% of time)

What you'll do:

Payroll

• Be responsible for the day to day delivery and coordination of the administration of the Payroll function, ensuring a timely and accurate payroll service is delivered to Look Ahead's employees, workers and Board members, to agreed deadlines
• Produce and review any monthly exception reports to identify and rectify any payroll errors arising

HR Admin

• Acting as the first point of contact for all HR Admin related queries, via phone and email; responding promptly, whilst managing expectations effectively
• Ensure letters for contractual changes for staff are sent out in a timely and accurate way and all relevant systems updated

General:

• Ensure that all diversity and inclusion implications are considered in all work, and in personal conduct across Look Ahead

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Can work to tight deadlines and deliver accurate work on time
• Strong customer service approach - wants to get things right first time and ensures timely and effective communication with customers
• Good attention to detail with minimal errors
• Ability to prioritise and manage multiple tasks
• Proactive and enthusiastic in approach to work and improving processes

What you'll bring:

Essential:

• Excellent attention to detail and high levels of accuracy
• Previous payroll experience

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Supporter Services Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

We're looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in London on a hybrid vacancy.

This is a varied and rewarding role where you'll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You'll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience.

Key Responsibilities

Delivering Excellent Supporter Care

• Act as the first point of contact for supporter and customer enquiries via phone, email and post.
• Deliver a friendly, professional and responsive service to supporters and prospective supporters.
• Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales.
• Support colleagues to maintain consistently high standards of supporter care.

Gift Processing and Database Management

• Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently.
• Maintain supporter records using Microsoft Dynamics CRM.
• Support Gift Aid processing and ensure data quality standards are maintained.
• Work closely with colleagues to ensure fundraising data is recorded accurately.

Building Relationships Across Sense

• Develop strong relationships with colleagues across Fundraising and Marketing and the wider organisation.
• Share supporter feedback to help improve campaigns, communications and supporter journeys.
• Support the development and improvement of processes, procedures and reporting.
• Assist with projects and initiatives that enhance supporter engagement and service delivery.

About You

We're looking for someone who is passionate about delivering excellent customer service and enjoys building positive relationships.

You'll have:

• Experience working in a busy customer service, supporter care or fundraising environment.
• Experience handling sensitive or complex enquiries professionally and confidently.
• Experience using a CRM database such as Microsoft Dynamics.
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Word, Excel and Outlook.
• A proactive and collaborative approach to work.
• A commitment to inclusion, diversity and the values of Sense.

Experience within a charity fundraising environment would be advantageous.

Why Join Sense?

At Sense, you'll be part of a supportive and collaborative team that is passionate about making a difference. We offer opportunities for learning and development, flexible working arrangements, and the chance to contribute to life-changing work that supports disabled people with complex needs across the UK.

If you're passionate about delivering outstanding supporter experiences and want to play a vital role in helping Sense achieve its mission, we'd love to hear from you.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers