Customer service administrator jobs

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central. 

Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment. 

Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.

The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.

What you’ll be doing?

1. The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service. 

2. Answer a range of queries and offer reassurance to all callers.

3. Refer clients to Adult Social Care for an assessment where appropriate.

4. Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.

What you’ll benefit from

• Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff team 

Opportunity for this role to be full time or part-time/ job share - please indicate in your cover letter which you'd be interested in

Interviews will be taking place on Wednesday 13th May (in-person - in Brixton, London)

Job title: Training Manager

Organisation: Immigration Law Practitioners’ Association (ILPA)

Location:  Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.

Deadline: 11:59pm on Sunday, 17th May 2026

Interviews: Weeks commencing 25th May or 1st June 

Salary: £33,000-£35,000 with scope to offer a higher salary depending on experience. 

About the role:

ILPA is a charity and professional membership body working to improve immigration, asylum and nationality law. Our training programme is a core part of our work and one of our largest income streams. We deliver over 60 courses and conferences a year to an average of 2,000 practitioners across the UK, supporting lawyers, caseworkers, advisers and organisations working with migrants. 

The Training Manager will not directly teach any training content but will run this programme end to end, ensuring all trainings and events are delivered professionally, to a high standard. This is a hands-on role that requires strong organisational skills, confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA’s reputation for high-quality, practitioner-led training. 

Key Responsibilities 

Programme planning and development 

• Build and manage the annual and quarterly training schedule with a balance of advanced and introductory content across immigration, asylum and nationality law 

• Facilitate and support the Training Advisory Board to identify priorities and emerging issues 

• Respond to changes in immigration law with short notice trainings where appropriate

Tutor and content management 

• Contact, contract and manage ILPA’s panel of external tutors 

• Work closely with tutors on the overall planning and delivery, providing admin support in the production of accurate, up-to-date course materials 

Event delivery 

• Set up all events on Eventbrite, including pricing, discounts, communications and refunds 

• Host online events and support hybrid delivery of trainings and conferences when required, troubleshooting technical issues on the day 

Income, reporting and evaluation 

• Monitor and report on bookings, attendance, cancellations and income 

• Monitor participant satisfaction and take action where improvements are needed 

Marketing and engagement 

• Market events through ILPA’s weekly all-member update and other communication channels to reach beyond our membership 

• Respond to participant queries and ensure excellent customer experience 

Systems and administration 

• Maintain accurate records, contracts, schedules and evaluation data 

• Ensure compliance with GDPR and internal policies 

Person Specification 

Essential 

• Experience managing training or professional development programmes 

• Strong organisational skills and confidence managing a busy schedule 

• Clear communication skills and ability to work with senior practitioners 

• Strong digital skills including ticket management, online event and CRM platforms 

•Strong numerical skills and experience using Excel 

•Ability and confidence to host or facilitate online trainings and events 

• Ability to work independently in a small charity team 

• Ability to handle competing deadlines and resolve issues efficiently 

Desirable 

• Knowledge of immigration, asylum or nationality law 

• Experience in a charity, membership body or legal-sector environment 

• Experience commissioning or managing external tutors or contributors 

•Experience of using Salesforce, Eventbrite, Quickbooks, MS Teams 

About the Immigration Law Practitioners’ Association

The Immigration Law Practitioners’ Association (ILPA) is a charity and a professional association the majority of whose members are barristers, solicitors, advocates and IAA (previously OISC) regulated advisers practising in all aspects of immigration, asylum and nationality law. Academics, non-governmental organisations and individuals with a substantial interest in the law are also members.

Founded in 1984 by leading practitioners in the field, ILPA exists to promote and improve advice and representation in immigration, asylum and nationality law, through an extensive programme of training and disseminating information and by providing research and opinion that draw on the experiences of members. ILPA is represented on numerous government, official and non-governmental advisory groups and regularly provides evidence to parliamentary and official inquiries.

The Secretariat does not give advice to members of the public on individual cases but works closely with members to ensure that they are enabled to do their best for their clients. It runs ILPA’s busy training programme and produces a wide range of information for members and non-members.

The objectives of ILPA are:

• To promote the advising and representation of immigrants;

• To provide information to members and others on domestic and European immigration, asylum and nationality law; and

• To secure a non-racist, non-sexist, just and equitable system of immigration, asylum and nationality law practice.

ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised or racialised communities and people from less privileged socio-economic backgrounds. We are committed to unsettling the status quo. In this role you will wear many hats and we recognise that the successful candidate may not have all the skills and experience listed in the personal specification. We welcome an application from you if you can see yourself in this role and have an appetite to gain new skills, knowledge, and experience. We encourage applications from individuals who have lived experience of the UK immigration or asylum system or of the hostile environment.

We also encourage applications from people who have previously unsuccessfully applied for roles at ILPA. We will consider each application afresh. We appreciate that individuals are always learning, growing, and adding to their knowledge and experience.

About the ILPA Team 

You would be joining a small team, of around 10 team members. Under our current hybrid work policy, we have one anchor day (currently a Tuesday), in which you will be expected to work from an office setting in London, together with team members living in England and Scotland. On average, once a month, there will be a Working Group meeting in the evening that you will need to run in London. The rest of the time you will ordinarily work remotely or wherever conferences, training events, or meetings might take place. 

The Welfare Benefits Specialist role is part of SEL Mind's exciting new expansion of one-to-one support delivered through the Southwark Wellbeing Hub. This full-time role will provide in-person support to help clients understand their entitlements and challenge negative benefit decisions.

As Welfare Benefits Specialist, you will maintain a caseload of clients with mental health issues, supporting across the full range of welfare benefits. You will work closely alongside an Advice Specialist for non-benefits needs, and with colleagues across the Southwark Wellbeing Hub to ensure joined-up support where needed. 

The main working site is a community centre in SE17, with regularly-scheduled work in community centres in SE16 and SE5. As a key part of expanding equitable access to specialist advice, the role will work across the Borough of Southwark, meeting people across a variety of voluntary and statutory sites. Organisation and communication are vital to good case management, so you should have strong planning and prioritisation skills and be able to work independently and flexibly. 

The role will involve:

• Ensuring excellent case management across the full range of welfare benefits to a caseload of people with mental health problems, with regular case reviews
• Supporting clients including income-maximisation, calculating benefit entitlement, drafting or writing letters, negotiating with third parties, and preparing/presenting cases to tribunals and courts as appropriate
• Maintaining effective communication with SWH teams to support clear pathways into other services, delivering a joined up service 
• Ensure that all casework conforms to accepted high quality advice provision including well-organised written records, conflict of interest checks, and a key dates system

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Wednesday 6th May (11:59pm)

Likely interview date: Friday 15th May

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Church Engagement Support Officer

Permanent, Full Time, Hybrid working (2 days per week in the office)

Location: Warrington

Salary: £30,697 per annum

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Central Supporter Engagement Advisor, the Church Engagement Support Officer will focus on inspiring and engaging churches, Christian Aid groups, and the public across UK to support Christian Aid’s mission.

The post-holder will build and maintain relationships, maximising participation in appeals and campaigns, providing fundraising support, and managing feedback to uphold Christian Aid's reputation, and will ensure donations and gifts are processed efficiently in the CRM system to meet donor requirements and maintain accurate supporter information for effective contact, building relationships based on trust and openness.

Some of the main responsibilities of the Church Engagement Support Officer include:

• Build trust-based relationships with supporters to deepen their connection with Christian Aid’s mission, proactively engaging with new and lapsed churches to inspire them to give, act, and pray.
• Provide high quality stewardship to supporters making donations, processing payments quickly, effectively, and accurately, and manage associated data with care and diligence.
• Collaborate across a diverse range of audiences to provide tailored advice and support, enabling impactful fundraising efforts. 
• Understand supporter perspectives by maintaining open communication and aligning interactions with Christian Aid's values, while critically evaluating processes to improve engagement during key campaigns and appeals.
• Commit to high-quality interactions with supporters, consistently managing feedback and complaints to uphold Christian Aid’s values and goals. 
• Maintain accurate supporter information on the CRM system, and ensure donations and gifts are processed effectively to maximise impact. 
• Contribute to impactful projects by developing supporter knowledge and providing training to colleagues, strengthening supporter relationships and engagement. 

About you

Who we are looking for:

Essential:

• Demonstrable experience of customer care and the importance of building relationships.
• Demonstrable experience and confidence in engaging supporters over the phone and discussing financial giving. 
• Experience of using supporter/customer database.
• Ability to actively listen to supporters on the phone, identifying relevant opportunities for further engagement. 
• Developed communication skills to influence verbally; inspiring and encouraging engagement.
• Ability to maintain focus in a busy environment and retaining attention to detail.
• Ability to work collaboratively with a variety of teams and colleagues. 
• Ability to analyse and interpret information to achieve required outcomes. 

Desirable:

• Experience of working with volunteers to maximise fundraising and engagement.
• Knowledge of digital fundraising and marketing.
• Knowledge of Christian church structures across England, Scotland and Wales.
• Welsh speaking.
• Familiarity with financial processing. 
• Knowledge of global development issues and Christian Aid’s work.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

We have an exciting opportunity for someone with excellent administrative skills to join the staff of a social enterprise. The core function of this role is to support the Business Development and Casework teams with a wide range of administrative and support duties in order to facilitate the smooth delivery of all business operations. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be skilled at providing a range of business support or administrative functions, with good interpersonal skills and experience of working in a similar role supporting a team.

The successful candidate will be able to establish a good rapport with colleagues and stakeholders in a professional and constructive manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

Main Duties

1. To provide a wide range of organisational and administrative duties to the Business Development and Casework teams as directed, in order to facilitate smooth running of all business systems and operations, ensuring that administrative activities are carried out in accordance with company policy and procedures.

2. Providing operational support to Business Development team, including setting up new cases on CRM system, setting up client contracts, arranging consultations and liaising with Business Development and Casework colleagues to ensure the smooth running of business services.

3. Managing various email inboxes, triaging incoming messages and responding to emails from clients and professionals.

4. Requesting care and/or clinical records, following up on record-requests, checking and processing incoming digital and hard copy records ready for the casework team.

5. Providing operational support to the new client pipelines including processing voicemail enquiries and incoming referrals from the Information and Advice teams.

6. Operating and maintaining CRM, database and filing systems.

7. Providing accurate formatting support to the Casework team, in line with Beacon’s brand guidelines.

8. Supporting the casework team with case administration including requests for records and printing and posting letters.

9. Collecting, processing and distributing post.

10. Supporting the organisation of travel arrangements for Caseworkers.

11. Sharing the general administration of the business as part of the Operations team, including managing stationary stock levels and ordering literature and supplies.

12. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.

13. Attending line management, supervision and team meetings as appropriate.

14. Archiving.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.

Age UK has an exciting opportunity to join their fantastic team in Cheltenham, Gloucestershire!

We are recruiting for a Shop Manager to manage the day to day running of our Cheltenham Store.

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

** PLEASE NOTE THIS IS A SIX MONTH FIXED TERM CONTRACT **

Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

The post holder will be based in our Maggie’s West London centre and will be required to travel on a weekly basis between our three London centres- Maggie’s West London, Barts and Royal Free. 

As an integral member of the Fundraising Team, the London Fundraising Assistant will support the delivery of a range of successful fundraising activity based around the three centres, in order to maximise income for Maggie’s. 

As Fundraising Administrator, you will welcome and support visitors within the centre in their fundraising for Maggie’s as well as in the local community and ensuring they are motivated, informed and supported.  

This is a demanding role in a fast-paced environment where priorities change frequently.  

There will be a requirement to work irregular hours as well as frequent travel in the London area. 

Please note that interviews will take place on Monday 11th May in our Maggie's West London centre.

Age UK has an exciting opportunity to join their fantastic team in Heathfield, East Sussex!

We are recruiting for a Shop Manager to manage the day to day running of our Heathfield Store.

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

BSL version can be found in the attached document

About Deaf Unity

Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond. 

We are now at an exciting stage of growth and are looking for a proactive and highly organised Services Coordinator to help develop and expand our income-generating services. This is a key role within a small, ambitious organisation where your work will have a direct and meaningful impact on the deaf community.

About the role

This is a hands-on, varied role where you will lead on the coordination, development and promotion of Deaf Unity’s services. These include communication support (CSWs), interpreting provision, translation services, and a growing jobs board.

You will manage day-to-day service delivery while also identifying opportunities to grow income and strengthen what we offer—particularly in providing communication support services to deaf school leavers, jobseekers and professionals.

This role would suit someone already working freelance within the BSL or deaf services sector who is looking for flexible, purposeful work with room to grow.

What you’ll be doing

Service coordination and delivery

• Managing requests for Communication Support Workers (CSWs), BSL Interpreters and Translation services
• Matching clients with appropriate professionals and ensuring a high-quality, reliable service
• Building and maintaining a regular client base, encouraging repeat business
• Managing freelance staff, including rotas, onboarding and compliance (DBS, insurance, etc.)
• Handling quotes, invoicing and payment follow-ups
• Maintaining accurate records and ensuring smooth day-to-day operations

Growth and development

• Promoting Deaf Unity’s services and building relationships with new and existing clients
• Identifying and exploring new income-generating opportunities
• Supporting the growth of services for deaf school leavers, jobseekers and professionals
• Cross-promoting services alongside Deaf Unity’s training offer

Quality and improvement

• Ensuring services are accessible, responsive and high quality
• Gathering feedback and using this to improve delivery
• Keeping up to date with developments in deaf access and communication support

About you

We are looking for someone who is organised, self-motivated and confident building relationships. You will be comfortable managing your own workload and taking initiative to develop services.

You will ideally have:

• Experience managing services, projects or freelance provision
• Strong organisational skills and attention to detail
• Experience in outreach, sales or building partnerships
• Confidence working independently and managing multiple priorities
• A genuine commitment to accessibility, inclusion and deaf empowerment

Knowledge of the deaf community and communication support services (e.g. interpreting, CSWs) is highly valued.

Essential:

• Strong communication and interpersonal skills
• Proven ability to promote services and meet targets
• Ability to manage administration alongside relationship-building

Desirable:

• BSL Level 2 or above
• Experience using CRM systems
• Knowledge of interpreting or communication support best practice

Inclusion and accessibility

As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed.

We are committed to ensuring our recruitment process and working environment are fully accessible. This includes:

• Offering interviews in BSL
• Accepting applications in BSL video

If you require any support to apply, please let us know—we are happy to help.

Why join us

• Flexible freelance role with potential to grow in hours
• Opportunity to shape and develop services in a growing charity
• Work that directly impacts deaf people’s access to education, employment and support
• Collaborative, values-driven team environment

How to apply

-Please read the Job Description in full before applying

-Please submit your CV and a short supporting statement outlining your experience and interest in the role.

-We welcome applications in written or BSL video format.

Creative Support is a non-profit organisation that provides high quality person centred social care services for people with learning disabilities, mental health and other needs.

An exciting new opportunity has become available to join our dynamic, fast-paced, hardworking Human Resources team to support the delivery of efficient HR services for a Stockport based charity located within just a few minutes’ walk of the train and bus services.

We are looking for an individual who either has experience in an office environment or is looking to start and develop their career in Human Resources in a busy office environment.  You will have a good working knowledge of Microsoft Office including Word, Excel and Access. You will be a highly organized individual who is able to work to deadlines and provide excellent customer service.

You must have the ability to work autonomously, manage tight deadlines, maintaining both computerised and manual records including the development and maintenance of Excel spreadsheets and have the ability to work with frequently changing priorities. The post holder will be required to handle information of a confidential nature and must observe the highest standards of professionalism, discretion and confidentiality.

This is an ideal role for graduates who are passionate about working in the not-for-profit sector although any applicants who are looking for their first role within a human resources environment may also apply.

Vacancy Reference Number: 84365

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK.

We are seeking an organised, proactive, and resourceful Administration and Facilities Officer to support the Northern Ireland Director in ensuring the smooth day-to-day running of the office . The role will ensure:

• The efficient operations and facilities co-ordination of our Northern Ireland (NI) office
• Provide administrative support to the NI Director
• Facilities and admin support to the NI retail function when required

The successful candidate will play a pivotal role in fostering a collaborative and well-organised office environment, enabling the Concern NI team to effectively develop and grow as a regional team.

About You: 

ESSENTIAL

Experience & Knowledge

• Experience in financial administration tasks (e.g., petty cash, expense processing, purchase orders).
• Familiarity with health & safety regulations and compliance (e.g., risk assessments, fire safety, first aid).
• Experience coordinating with multiple stakeholders, such as suppliers, landlords, fundraising teams, and senior management.
• Experience in a supporter care, customer service, or donor relations role, handling inquiries professionally.

Skills & Competencies

• Excellent organisational skills, with the ability to multi-task and manage competing priorities.
• Strong interpersonal skills (verbal and written), with the ability to liaise effectively with internal and external contacts, working as a team and contributing your ideas
• Strong administration skills and attention to detail and accuracy in record-keeping, document preparation, and financial processing.
• Confident in IT and picking up new systems
• Good working knowledge in Microsoft Office (Word, Excel, Outlook) and ability to work with CRM/databases (e.g., Dynamics 365 or similar).
• Ability to problem-solve and improve processes to enhance efficiency in office operations.
• Ability to multi task and handle a varied role
• Good time management, self-motivated and ability to meet deadlines

Personal Attributes

• Proactive and resourceful, with the ability to work independently and take initiative.
• Ability to handle confidential information with discretion and professionalism.
• Strong commitment to the values of an international development charity, including diversity, equality, and inclusion

DESIRABLE

• Experience in the charity or fundraising sector.
• Experience in event coordination or supporter engagement activities.
• Understanding of budget management and supplier contracts

Please visit Concern Worldwide (UK) careers page to view the full job description and person specification.

About us: 

We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives. 

Benefits
•    25 days’ annual leave, pro-rated for part-time employees.
•    Office closure between Christmas Day and New Year’s Day
•    Flexible hours and hybrid working
•    Annual leave purchase scheme
•    Enhanced parental leave pay
•    Stakeholder pension
•    Season ticket loan
•    Cycle scheme
•    Life assurance
•    Access to Employee Assistance Programme (EAP)

Details of our benefits could be found on our website

Job Location: Belfast (Hybrid)

This post is hybrid with Mon-Thurs office based and Friday’s working from home. This is a great opportunity to be part of a vibrant team focused on transforming the lives of people living in extreme poverty.

Equality, Diversity, and Inclusion: 

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality. 

Candidates must be legally entitled to work in the UK at the time of application.

Conditions of Appointment: 

Salary Band: GB4

Salary: £24,060–£26,732.80 per annum (based on 28 hours per week).

Full‑time equivalent: £30,075–£33,416 per annum (35 hours per week).

New employees will normally start at the minimum of the pay band, with scope for progression over time.

This is a permanent, part-time post based on 4 days working week (28 hours per week - 0.8fte). The normal full-time working week is 35 hours.

The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.

Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences. 

Ace of Clubs is at an exciting stage of growth, with increasing impact across our services. To continue delivering high-quality support to people experiencing homelessness—while ensuring long-term financial sustainability—we are seeking a dedicated Funding and Finance Co-ordinator.

This is a pivotal role, supporting the co-ordination and administration of our income, fundraising activity, financial management, cost efficiency, impact data, and funding reporting. You will contribute directly to the organisation’s sustainability, growth, and financial accountability, working closely with our Volunteer Treasurer and the Director - who provides strategic oversight whilst remaining actively involved in the day-to-day operations. 

You will help co-ordinate and develop a range of income streams and funding projects, including individual giving, community fundraising, events, corporate partnerships, and trusts and foundations. The role also involves supporting new fundraising opportunities, monitoring impact and fundraising data, stewarding donors through engagement and communications, and assisting with funding applications and reporting.

Alongside this, you will play a key role in the day-to-day financial administration of the charity. This includes tracking income across multiple platforms, monitoring expenditure, and producing reports to support forecasting and strategic planning.

You will also support the administration and review of core organisational contracts, such as utilities, insurance, IT, and HR, helping to ensure value for money and operational efficiency.

Working collaboratively with colleagues and partners, you will help gather and present impact data across our services, tailoring this for both internal use and external stakeholders.

This is a varied and rewarding role, suited to a highly organised administrator with strong Microsoft Office skills (particularly Excel), excellent written and numerical ability, and a keen eye for detail. You should be comfortable working with data and finances, whilst also engaging confidently with a wide range of people—including donors, partners, volunteers, and guests. An understanding of, and empathy with, the homelessness sector is essential.

We are seeking a highly efficient, collaborative professional with a keen eye for detail to work closely with the CEO in a supporting role. This role will be critical to the functioning and effective governance of the organisation, providing a broad range of support as required. Tasks will be varied and will involve both supporting our frontline functions and assisting with back-office admin, ranging from providing a compassionate response to people dropping into our office for support or dealing with telephone queries from vulnerable migrants, to processing invoices and assisting in the drafting of fundraising applications.

This is a new post to support efficient administration at HMC, ensuring the smooth running of HMC’s office and providing essential support to the CEO.

We are a busy team supporting a large number of vulnerable people and working hard to deliver impactful services in a challenging external environment. In a small team with limited resources, we all wear multiple hats and this will be a varied and busy role juggling tasks across multiple areas.

This role offers a rewarding opportunity for a highly organised person who is as comfortable delivering public-facing services as they are working alone in deep focus to complete an administrative task or write a report. The ideal candidate is confident speaking to and supporting others, and enjoys administrative tasks, creating and maintaining structure and working in a supportive capacity.

Please review the full Job Description & Person Specification for details of the role.

Hybrid or remote (London / Belfast / Edinburgh / Cardiff)

£51,441 (London based) or £46,669 (non-London based) FTE + excellent benefits

The Royal College of Speech and Language Therapists (RCSLT) is seeking a Membership Operations Manager to coordinate high‑quality membership processes, ensuring accurate membership data and subscription collections and support operational improvements.

Who we are

The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 70 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff.

Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

The role

The Royal College of Speech and Language Therapists (RCSLT) is seeking a proactive and detail-oriented Membership Operations Manager to play a key role in delivering an excellent member experience and supporting organisational sustainability.

Reporting to the Head of Membership, this role is central to ensuring high-quality membership operations, including accurate data management, subscription collection, and continuous process improvement. Working collaboratively across Finance, Digital, Content, and Communications, the postholder will help maintain smooth day-to-day operations while contributing valuable operational insight to future planning and development.

What we are looking for

The ideal candidate will be an experienced and highly organised operations professional with a strong background in membership or customer operations, ideally within a complex or high-volume environment. The successful candidate will bring a deep understanding of CRM systems (preferably Salesforce), payment processes, operational governance and data protection/GDPR, alongside proven experience of improving systems, workflows and cyclical operational processes.

With strong analytical skills, attention to detail and confidence using digital tools, they will be able to interpret data, identify opportunities for improvement and manage priorities effectively. A collaborative, proactive and solutions-focused approach is essential, along with a clear commitment to excellent member experience, equality and diversity and the charitable aims of the RCSLT.

Please see the job brochure with more information regarding the required experience and skillset needed for this role.

What we can offer you

• A competitive starting salary
• Generous annual leave entitlement
• Excellent staff training and development opportunities
• Supportive and flexible working environment including, hybrid working arrangements
• Generous Pension scheme
• Life insurance cover
• Season Ticket Loan scheme
• Eye care voucher scheme
• Family-friendly employer including enhanced maternity and paternity leave
• Cycle to Work scheme
• Access to an Employee Assistance Programme and more!

How to apply

Should you wish to discuss the role in strict confidence, or for more details about the role, please contact the HR Team by email.

For more information and details of how to apply, please visit our vacancies page.

Closing date: 9.00am on Tuesday, 5 May 2026.

Interview date: w/c 11 May 2026 (Teams). 

There will be a task to complete as part of the interview process, which will be sent to you in advance.

Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.

We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.

The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.