Customer service administrator jobs

Chelsea / Sutton (with 1 day a week working from home)

About Us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.

What You’ll Be Doing

As our Individual Giving Assistant – Supporter Acquisition, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to recruit new supporters to the Charity. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:

• Responding to supporter enquiries by phone, email and in-person, ensuring all queries are handled efficiently and with care. 
• Thanking donors and personalising communications to build strong relationships and ensuring a positive and lasting first impression.
• Accurately recording and processing donations, and updating supporter records on our database.
• Supporting the delivery of fundraising campaigns, including creating timing plans, proofreading copy and assiting with briefs. 
• Managing invoices and helping with campaign reporting.
• Supporting the team with administrative tasks.
• Working with colleagues and volunteers to deliver the best possible supporter experience.

What We’re Looking For

You’ll be an enthusiastic team player with:

• Excellent organisational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• The ability to prioritise, manage multiple tasks, and meet deadlines.
• A proactive, flexible approach and willingness to support the team as needed.
• Good working knowledge of Microsoft Office (experience with customer databases is desirable).
• Commitment to providing outstanding supporter care and working in a supporter-focused environment.

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.

Why Join Us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications. 

We are seeking a highly organised, analytical and proactive Project Officer to join our Professional Standards team at the Royal College of Radiologists (RCR).

This is a fantastic opportunity to contribute to work that directly shapes clinical practice and supports radiologists and oncologists in delivering safe, high quality patient care.

The Professional Standards team leads the development of professional guidance and resources used across imaging and cancer services. As Project Officer, you’ll coordinate multiple projects from initiation through to publication, collaborating closely with clinical experts, College Officers and colleagues across the organisation. If you thrive in a dynamic environment, enjoy problem solving, and have exceptional attention to detail, we’d love to hear from you.

What you’ll do

• Coordinate multiple guidance and standards projects from start to finish.
• Support clinical working groups with meetings, actions and project documentation.
• Contribute to drafting, editing and quality checking medical guidance.
• Manage version control and ensure documents are clear, accurate and publication ready.
• Work with teams across the organisation to support dissemination, evaluation and review of resources.

What you’ll need

• Strong project planning and coordination experience.
• Knowledge of project management principles and systems.
• Excellent written communication and advanced Microsoft Word skills.
• Exceptional accuracy, attention to detail and organisational ability.
• Confidence working independently, managing competing deadlines and solving problems.
• Strong stakeholder communication skills and a collaborative mindset.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Are you passionate about workforce development and improving professional support services? We are seeking a motivated Workforce and Professionalism Assistant to join the Royal College of Obstetricians and Gynaecologists (RCOG).

In this role, you will provide essential administrative support to our Workforce and Professionalism team, ensuring smooth and efficient operations. You will contribute to our efforts in supporting the O&G workforce, creating positive member experiences and enhancing workforce services.

In this role you will have an opportunity to:

• Provide administrative support and record management for the RCOG awards process and other key initiatives.

• Support the RCOG O&G job plan review service, including correspondence, record maintenance and escalation of queries.

• Monitor budget expenditures, handle expenses, and assist with financial record-keeping.

• Manage correspondence and ensure timely responses to queries, supporting the Job Plan Review Service.

• Assist with workforce publications, ensuring content is accurate, relevant, and timely.

• Support the coordination of small-scale events and focus groups.

• Take minutes at meetings and contribute to the general administrative processes of the team.

• Ensure compliance with GDPR and data protection principles in managing sensitive information.

For the full list of key responsibilities, please check the recruitment pack.

At RCOG, we are a values-led organisation committed to inclusivity, collaboration, and making a positive impact on the healthcare sector. Join our team, where your contributions will shape the future of women’s healthcare.

About you

This position is well-suited to an organised, proactive and customer-focused professional who enjoys building lasting relationships and working in a dynamic environment. You will bring excellent administrative, communication and organisational skills, and the ability to work both independently and as part of a team.

Requirements:

• Effective communication and interpersonal skills with the ability to engage professionally with a wide range of stakeholders

• Demonstrable experience in administrative tasks

• Working knowledge of supporting meetings, events and committees

• Understanding of the importance of confidentiality and data protection

Desirable criteria:

• Familiarity with NHS workforce or O&G careers.

• A background in working within a medical or membership-based organisation.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite

• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January

• 10% pension contribution after probation

• Enhanced wellbeing and family support

• Interest-free bike and season ticket loans after probation

• Tailored Learning and Development and study leave

• Affinity staff networks

• Life assurance and income protection schemes

• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website to download the full Job pack.

• Closing date: 10.00 am on Thursday 19 February 2026

• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.

• We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

We have an exciting opportunity for someone to join a rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided.  

Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex.  We achieve this through the delivery of a range of services including information, training and peer support.

Our ND Navigation Service provides information, training and support to parent-carers of children and young people waiting on, undergoing or completed an assessment for ADHD, Autism and other neurodivergent conditions. 

We are looking to recruit a skilled and motivated Administration & Data Management Officer to join our Team. The post holder will be responsible for providing a range of administrative duties in support of our ND Navigation Service and Outreach team, including processing referrals, creating and maintaining records on our Charitylog database, collating data and generating monitoring reports as well as managing enquiries from parents.

Job Description & Person Specification

Key Tasks & Responsibilities

1. Processing referrals received into the NDP Navigation service

2. Creating and updating service user records on Charitylog and Excel including data entry and uploading documents, etc.

3. Weekly collating of data from Charitylog and generating monthly monitoring reports on Excel to provide senior managers, partners and funders

4. Arranging community outreach events (ND Navigation Roadshow) with local partners including CDC’s, Family Hubs, special schools, short break providers, parent support groups, etc.

5. Managing enquiries from parent-carers and professionals working with parents

6. Managing bookings in the event of staff sickness or absence – for the NDP Navigation service

7. Carrying out regular telephone surveys with parent-carers who have accessed the NDP Navigation service, maintaining monitoring records and testimonials and updating log sheets

8. Monitoring posts on Reaching Families Facebook group and where relevant, follow up with signposting to appropriate Reaching Families Services and other relevant providers

9. Providing other administrative support to the Outreach and Training Manager, Team Lead, Co-ordinators and ND Support Workers in executing their duties

10. To pursue a strategy of continual personal and professional development

11. To carry out other occasional duties commensurate with the role

See attached job description for details and full criteria 

We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements. 

Closing date for applications is 2nd March 2026

Interviews to be held in Littlehampton on 11th March 2026

To apply please complete the attached application form and share why you feel you fit the role and person specification (see attached documents) 

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Customer Experience & Insight
Location: Birmingham, B15
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team — where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services — directly benefiting colleagues and tenants.

Your day to day will see you:

• Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities.
• Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion.
• Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends.
• Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities.
• Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities.

What we're looking for:

• Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline.
• Strong organisational skills and an interest in how customer feedback can drive business change.
• Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants.
• An analytical mind with the ability to research information and summarise findings effectively.
• Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.
Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.
Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

****looking for Kent based****

As a Client Support Advisor at LASAG, you will be one of the frontline points of contact for
individuals affected by asbestos-related illness. You will provide compassionate,
knowledgeable, and practical support—via phone, email, and in-person—to patients,
families, and carers. Your work will help ease their journey, signpost them to appropriate
services, and ensure they feel supported and heard.

Handle incoming enquiries via LASAG helpline (phone, email) in a timely and
empathetic manner.
 Provide emotional support and active listening.
 Signpost clients to relevant services such as support groups, benefit advice, legal /
compensation services, and medical professionals.
 Maintain accurate records of client interactions, safeguarding confidentiality and
adhering to data protection policies.
 Help organise and deliver support group sessions (both virtual and in-person) and
other LASAG-led activities.
 Collaborate with nurses, trustees, volunteers, and partner organisations to ensure
continuity of care.
 Support with outreach efforts (e.g., community events, awareness campaigns) to raise
awareness of LASAG’s services.
 Contribute to continuous improvement by providing feedback on service delivery,
identifying gaps, and helping to develop best practices.

Role

In this role, you’ll lead and inspire a diverse portfolio of community fundraising projects and champion the supporters behind them—ensuring every fundraiser feels valued, supported and motivated, while consistently delivering against agreed KPIs and driving meaningful impact.

What we’re looking for 

• Experience within a customer facing role
• Experience working on multiple projects at the same time
• Strong team player
• A self-starter who can plan their own diary and use initiative
• Experience building relationships
• Excellent organisational skills
• Ability to prioritise and multi-task
• Excellent customer service skills 

What we offer

• Hybrid working between home and our Head Office in Holborn (3 days a week in the office)
• Flexible working around our core hours of 10am to 4pm
• 25 days annual leave rising with length of service
• Closure at Christmas (additional 3 days)
• Training, support and development opportunities
• Access to discount schemes
• Range of wellbeing initiatives including access to an employee assistance programme (WeCare) designed to save money and improve your physical, financial and mental health and wellbeing and free eye tests and contribution towards any glasses required for work purposes

Age UK is recruiting for a Shop Supervisor to join our wonderful team in Amersham! HP6 5EN

As a valued Shop Supervisor you will deliver an excellent retail service, ensuring that every customer has a great shopping experience.

Our Shop Supervisors contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.

The successful candidate will support with sales, stock rotation, organising displays and store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in working in a customer facing role
• Experience of cash handling
• Ability to lift and carry bags of stock up to 10kg's
• The ability to work as part of an effective team.
• Be able to lone work when needed
• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
• A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Closing Date: 10 February 2026

Ref 7289

Save the Children UK is looking for a customer-focused individual with proven IT service desk and technical support experience to join as our Service & Support Analyst.

Working closely with colleagues across the organisation to deliver high-quality, responsive digital, data and technology support, you'll play a crucial role in enabling teams to work efficiently and maximise impact for children.

This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Service & Support Analyst, you will be a key member of the Digital, Data and Technology (DDaT) function, providing first and second-line support to colleagues across Save the Children UK. You will ensure that technology services are reliable, accessible and easy to use, helping staff to do their jobs effectively.

You will troubleshoot incidents, fulfil service requests, work closely with suppliers and technical teams, and play an important role in improving service quality, user experience and operational efficiency.

In this role, you will:

• Provide 1st and 2nd line IT support to colleagues, managing incidents and service requests in line with agreed SLAs and ITIL processes.
• Support the installation, configuration and maintenance of desktops, laptops, mobile devices, peripherals and software.
• Work with third-line teams and external suppliers to resolve technical issues and reduce repeat incidents through effective problem management.
• Take ownership of support tasks, contributing to continuous improvement of processes, documentation and knowledge bases.
• Deliver clear, customer-focused communication and hands-on IT support, including supporting senior leaders to ensure a seamless IT experience.
• Maintain accurate IT asset and software licence records and support the setup and delivery of IT services for internal events and programmes.

About you

As well as bringing strong technical support expertise, you'll be passionate about promoting a culture of internal customer focus and customer service through your role.

To be successful, it is important that you have:

• Proven experience working in a 1st and/or 2nd line IT support role within an ITIL-based service environment.
• Strong technical knowledge of desktop and mobile hardware, operating systems, and modern workplace technologies, including Office 365 (user and resource administration, SharePoint site administration, Teams/Planner setup).
• Experience supporting and troubleshooting applications and user accounts, with experience in administering Active Directory.
• Experience in troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices.
• Network booting (PXE), SCCM and command line experience.
• Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Strong organisational skills, with the ability to prioritise workload, manage incidents effectively, and work collaboratively across teams.
• A proactive, improvement-focused mindset with a passion for technology and delivering a positive customer experience.
• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Ways of Working: On-site - this role will be based at our office in Farringdon, London. This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon 5 days per week. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.

Out of hours working 

From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.

In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

A place to create moments that matter

Salary: FTE £30,878 per annum, pro rata (£16.97 per hour)
Location: Peterborough - fully onsite during training, moving to hybrid afterwards.
Contract: 12-month fixed term, part-time (17.5 hours per week).
Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.

You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.

You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.

By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.

If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.

Salary

The spot salary for the Complaints Resolution Partner post is £15,439 per annum (FTE £30,878  per annum) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

REF-226 378

We are seeking a Major Donor Coordinator to join our high-performing team at an exciting time of growth for MSF UK. In this pivotal role, you will: Curate exemplary stewardship journeys, cultivate strong, lasting relationships with high-net-worth individuals and play a key role in achieving ambitious fundraising targets. We’re looking for someone with exceptional communication skills, a proven track record in major donor relationship management or other income generating relationship management, and a drive to make a real impact on our work and the lives of our patients. Join us and be part of a dynamic team shaping the future of our lifesaving mission.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in London office (Wednesdays/Thursdays)

Salary: £35,375.80 per annum - £43,237.08 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The Major Donor Coordinator is an integral part of the Philanthropy team, responsible for managing a large portfolio of individual major donor supporters. The Major Donor Coordinator provides excellent relationship management, creating first-class donor journeys for their portfolio based on donors’ individual motivations and interests. They will ensure stewardship plans are in place for their top tier of major donors, and that they meet any specific proposal/reporting requirements for the donors they manage.

The primary aspect of the role is the management of a portfolio of major donors, ensuring their continued support of MSF, with a focus on delivering stable and increased income for MSF’s work.

Knowledge, Skills & Experience:

• Experience in relationship management, marketing or sales (preference for fundraising experience)
• Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters
• Ability to collate and adapt MSF operational and programmatic information into donor friendly language, relevant for donor proposals and reports
• Confident interpersonal and verbal communication skills, including diplomacy and negotiating skills
• Ability to deal with people at all levels and from a wide range of backgrounds
• Accuracy and excellent attention to detail
• Proven organisational skills with experience of managing multiple tasks and prioritising effectively
• Experience of working in an office environment, maintaining effective administrative systems and procedures
• Flexible, can-do attitude and good team player – this role involves working very closely and collaboratively with colleagues in the UK and overseas
• Ability to work independently to general guidelines, with capability to use initiative and seize opportunities
• Fluency in written and spoken English
• Interest in international, humanitarian work
• Commitment to the aims and values of MSF
• Willingness to travel within the UK
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer

Right to work in the UK - Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role.

How to Apply:

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date:

Tuesday 24 February 2026, 11.59pm (GMT)

Incomplete applications will not be considered.

We encourage early applications as we reserve the right to close applications before the advertised closing date, or if a suitable candidate is found.

We look forward to receiving your application!

Summary:

The Supporter Partnerships Officer (SPO) plays a vital role in delivering an exceptional experience for new and existing supporters of London City Mission.

Purpose of the job:

As a key member of the Fundraising team, you will be the first point of contact for individuals and organisations who give to the charity; handling enquiries, processing donations given over the telephone, updating supporter records, nurturing long-term relationships and providing insight to other members of the fundraising team.

This role is ideal for someone who thrives in a people-centred environment, enjoys providing outstanding supporter care, and is energised by working in a mission‑driven fundraising setting.

Your work ensures supporters feel valued, informed, and inspired to continue their journey with us. Conversations around personal faith, Biblical convictions around supporting gospel ministry and requests for prayer often form part of the dialogue between the SPO and supporters.

Key responsibilities:

Supporter care and engagement

• Be the first point of contact for supporters' (existing and new) enquiries by phone, email, letter, website and any other fundraising channels. Ensure they experience an excellent standard of response and experience.
• Be responsible for ensuring donations are thanked promptly and for establishing excellent standards of supporter care.
• You will look for opportunities to send stories and communications that show the Mission’s appreciation including leading on the LCM wide thank you events to Individual Giving supporters.
• Keep thank you letters up to date with new stories to show the impact of their donations.
• Respond to the cancellation of donations thanking the supporter for their gifts and ensure that the cancellation was planned.

 Data and insights

• Ensure all supporter information and interactions are captured accurately, up to date and stored in the fundraising CRM in line with GDPR and organisational policies to allow LCM to maximise income. This includes creating new records, assist with managing online donation pages and communicate with supporters on communication preferences and gift aid.
• Run regular reports to track supporter engagement, retention, and income trends.
• Use insights to improve supporter stewardship and fundraising journeys.

Proactive fundraising support

• Identify opportunities to deepen supporter relationships, including upgrading gifts, promoting campaigns, or encouraging long term commitments.
• Support the delivery of fundraising appeals, events, and supporter journeys.
• Collaborate with colleagues across the fundraising team to deliver outstanding supporter experiences.
• Maximise income by ensuring gift aid declarations are correct and up to date giving supporters every opportunity to opt in. 

Donation processing and administration

• Accurately set up new direct debits and Gift Aid declarations.
• During staff absence support the recording and reconciliation of donations if necessary.

Fundraising and supporter partnerships team

• Represent LCM at external events and conferences each year where the SPO will be expected to communicate LCM’s vision with a passion for and understanding of the gospel message, as well as share their personal journey of faith in Jesus Christ.
• Provide support and take part in meetings, activities and events in the Fundraising and Supporter Partnerships Team.
• Fully participate in the spiritual life of the Mission including attending the annual week of prayer, the monthly Team Day and daily staff prayers.

This role is based in London City Mission office in Tower Bridge Road and will involve occasional UK travel.

Person specification:

Essential experience

• Strong organisational and planning skills
• Excellent written and oral communication skills
• Ability to work on your own initiative and as part of a team
• Experience in customer service or supporter care
• Experience of using a CRM /donor database
• Good working knowledge of excel spreadsheets
• Attention to detail
• A practising, evangelical Christian, and a committed member of a local church whose leadership is willing to commission you for this position
• Inspired by London City Mission’s vision and values

Desirable experience

• Medium level skills in MS Office applications
• Experience of using Microsoft Dynamics D365 CRM
• Experience of processing direct debits
• Experience of coordinating volunteers
• Experience of working in a fundraising team
• Be willing to host the LCM weekly online prayer meeting and to lead team devotions

Benefits:

Here are some of the benefits we would offer you in this role:

• 25 days annual leave 
• Blended approach to work - with some flexibility over days in the Office and working from home
• An attractive pension scheme with LCM contributing 11.5% of salary
• Clear Christian values underpinning all we do
• Regular LCM and team prayer events; monthly whole of LCM team days with worship, teaching, prayer, and updates; and an annual week of prayer in January

This job description is not intended to be exclusive or exhaustive. It is an outline indication of activity and will be amended in the light of LCM’s changing needs.

Occupational requirement:

London City Mission (LCM) is an organisation committed to preaching the Christian gospel to the people of London.

The Supporter Partnerships Officer plays a key part in managing Partnerships with individual supporters for the London City Mission. It is essential that he/she must personally own, communicate and implement the aims and objectives of the Mission as he/she will be the first point of contact with supporters, including written, telephone and face to face. LCM deeply values its relationships with supporters, some of whom have been giving to and praying for the work for decades.

Many of our supporters know our staff by name because of personal conversations they have had around their personal faith and how we have responded to requests for prayer. We seek to build relationships with individuals over time and connections are often made as we share stories of personal Christian faith and how this motivates us to be a part of gospel work.

On this basis, we consider there is a prima facie case that the person appointed in this role be an evangelical Christian.

Employees are required to agree to the Mission’s Statement of Faith and Conduct.

This job description does not form part of a contract of employment.

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

The post holder will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Tuesday 17 February 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Monday 23 February 2026 at Brooke House. 

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.

Community Fundraising Support Assistant (Logistics & Events)
Salary: £24,785 per annum (pro rata)
Location: Office based in Melbourn, with occasional hybrid working
Hours: 22 hours per week, to be agreed
Contract: 6 month fixed-term contract
Start date: April 2026

About East Anglian Air Ambulance

East Anglian Air Ambulance is a life‑saving regional charity delivering critical emergency care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond.

With two state‑of‑the‑art helicopters and a fleet of critical care vehicles, our expert teams of doctors and paramedics bring advanced pre‑hospital emergency medical care directly to people when they need it most.

About the role

This is an exciting opportunity for an organised, practical individual to play a vital role in the delivery and logistics of community fundraising events across our region.

As Community Fundraising Support Assistant, you’ll be a key member of the Community Fundraising team, ensuring that fundraising events and third-party activities are fully supported, well-equipped and delivered smoothly. A significant part of this role involves driving, transporting, setting up and returning event equipment, as well as supporting volunteers and supporters on the ground.

When in the office, you’ll be responsible for stock controlling the event equipment as well as undertaking administration tasks. Administration experience in data handling is essential as you’ll be involved in logging event and income information onto the Customer Relationship Management System (CRM), for which full training will be given.

Confidence in cash handling is important as you’ll support the return of donations generated at events from supporters to the office, adhering to our cash handling policy and process.

You’ll gain a detailed understanding of how community fundraising operates within a regional charity, working closely with volunteers, supporters and colleagues to help raise vital funds that save lives. This is a practical, varied role where no two days are the same and where reliability, organisation and a can-do attitude really matter.

Key responsibilities include:

• Assisting with the planning and coordination of community fundraising events
• Creating event plans and supporting volunteers and supporters
• Coordinating the preparation, delivery and return of event equipment
• Helping with event set-up and pack-down when required
• Accurately recording income on our Customer Relationship Management System (CRM)
• Preparing cash ready for banking

You’ll bring:

• Strong organisational and communication skills
• The ability to manage a varied and busy workload
• A practical, hands-on approach with confidence working independently
• A positive, can-do attitude and willingness to learn
• Confidence in driving, including pool cars and handling event equipment

Due to the nature of the role, you will:

• Hold a full UK driving licence and have access to a car (pool car also available, business miles claimable)
• Be comfortable with regular driving across Bedfordshire, Cambridgeshire, Norfolk and Suffolk to deliver and collect event kit
• Be flexible to support occasional out-of-hours work, including weekends (with time off in lieu provided)
• Share a belief in the life‑saving work of East Anglian Air Ambulance

Closing Date: Thursday 19 February (9am)
Interview Date: Thursday 26 February

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.