Customer service administrator jobs
For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.
Brief role description
The Key Account Manager will drive employer engagement across the Technology and Manufacturing Sectors.
In this role you will build and develop strategic relationships with employers to create high-quality career opportunities for the Armed Forces community, including Service Leavers, Veterans, Reservists and their families. You will play a key part in connecting talented individuals with forward-thinking organisations while shaping sector-specific pathways aligned to future workforce needs.
You will shape and deliver an insight-led employer engagement approach that reflects sector needs, creating meaningful opportunities across a range of roles while building strong talent pipelines. The role will also involve targeted campaigns and representing the organisation through high-quality events and engagement activities that connect employers with the Armed Forces community.
Who we are looking for
To be successful in this role you will need to have extensive experience in business development and networking and have a comprehensive understanding of recruitment and selection.
You will need to be a motivated self-starter, with an ability to deliver output against demanding schedules. You will also need to have strong presentation and administrative skills and excellent communication and interpersonal skills with the ability to collaborate effectively with both internal and external stakeholders.
The ideal candidate will be able to demonstrate empathy and an understanding of the Armed Forces community, including the unique challenges and strengths related to their employability. They will also have experience in marketing and public relations and be resilient, adaptable and capable of managing the demands of the role with a proactive approach.
Although this is a home-based role, you should be based within a reasonable commuting distance to London to attend key meetings, networking events and employer engagements as required.
Interested? Want to know more about the Charity? Check out our website.
Eager to know more about the role? Have a look at the Job Description.
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by Sunday, 19 July 2026.
Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mercy Ships UK
Location: Stevenage, Hertfordshire (Hybrid Working)
Salary: £40,000 - £45,000 per annum (DOE)
Hours: Full-time or Part-time (minimum 30 hours per week)
Contract: Permanent
About Mercy Ships UK
Mercy Ships is a faith-based international charity bringing safe surgery and healthcare to people living in some of the world's poorest nations. Through our hospital ships, Africa Mercy and Global Mercy, we deliver life-changing surgical care, medical training and healthcare system strengthening across sub-Saharan Africa.
As we continue to grow our supporter community and fundraising impact, we are seeking a passionate and experienced Legacy Manager to lead and develop our legacy giving programme.
The Role
This is an exciting opportunity to shape the future of legacy fundraising at Mercy Ships UK. You will be responsible for developing and delivering our legacy strategy, growing long-term income, stewarding supporters and managing legacy administration with care, professionalism and empathy.
Working closely with colleagues across Supporter Development, Communications and Marketing, you will help inspire supporters to leave a lasting legacy that will transform lives for generations to come.
Key Responsibilities
- Lead the development and delivery of Mercy Ships UK's legacy fundraising strategy.
- Grow legacy income and increase the number of confirmed legacy pledges.
- Manage a portfolio of legacy cases, acting as the key contact for solicitors, executors, beneficiaries and family members.
- Deliver engaging legacy marketing campaigns across online and offline channels.
- Develop meaningful stewardship journeys for legacy supporters and enquirers.
- Provide accurate forecasting, reporting and performance analysis.
- Ensure all legacy administration is managed sensitively, efficiently and in line with best practice.
About You
We are looking for someone who combines strategic thinking with excellent relationship-building skills and a genuine passion for supporter care.
You will ideally have:
- Experience working within the charity or not-for-profit sector.
- Experience managing legacy giving programmes and stewardship activities.
- Knowledge of legacy fundraising principles and best practice.
- Experience developing and delivering fundraising or legacy marketing campaigns.
- Strong project management and organisational skills.
- Excellent communication skills and the ability to manage sensitive conversations with empathy.
- Experience using CRM systems, ideally Salesforce.
- An analytical approach with experience of reporting and forecasting.
Why Join Mercy Ships UK?
In return, we offer:
- 25 days annual leave plus bank holidays, increasing with service.
- Up to 7% employer pension contribution.
- Annual Learning & Development budget of £1,000 (pro rata).
- Hybrid working.
- Free onsite parking.
- Travel and training loans.
- Christmas office shutdown.
- The opportunity to play a key role in an organisation transforming lives through hope and healing.
Our Values
Following the model of Jesus, we seek to:
- Love God
- Love and serve others
- Be people of integrity
- Strive for excellence in all we say and do
Applications will be reviewed on a rolling basis, and we reserve the right to close the vacancy early should we appoint before the advertised closing date.
Help create a legacy of hope, healing and transformation. Join Mercy Ships UK and make a lasting impact on lives around the world.
Mercy Ships is a faith-based international development organisation that deploys hospital ships to some of the poorest countries in the world
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note in regards to location this role is based in Brighton and travel will be required across Eastbourne and other areas of Sussex. Therefore, a Full UK Driving Licence and access to a car with business insurance is essential.
Are you passionate about transforming the lives of individuals who face complex barriers to employment? We are looking for an enthusiastic and dedicated Employability Advisor to assist and empower participants by equipping them with the necessary tools and motivation to move closer to sustainable employment. Within The Salvation Army, this position is called Employability Practitioner.
Our Salvation Army family has been recognised as one of the most highly recommended employers in the UK. We scored 23rd out of the top 500 employers in the UK for employee recommendations in the Financial Times (FT) UK’s Best Employers 2026.
About us: The Salvation Army’s Employment Plus service offers support to help people become job-ready. Our goal is to assist job seekers in obtaining and maintaining employment. Operating at the heart of communities in more than 650 locations across the United Kingdom and Republic of Ireland, we work alongside job-seekers to understand their needs and goals, and tailor our service accordingly. In addition, the role of Employability Advisor will require working across other contracts which could include money management and housing support, in order to help individuals become more independent.
Role overview:This position upholds our mission values by offering participants ‘A Hand Up’ and focuses on reducing or eliminating barriers related to employability, financial issues, housing, relationships, well-being, social inclusion, and digital literacy. The goal is to promote awareness and foster growth and understanding of those needs within the wider community. The role is essential in identifying, nurturing, and securing suitable job opportunities for unemployed individuals within the local community, aligning with The Salvation Army’s 'work for all' ethos.
About you: If you are self-motivated, passionate about supporting people to overcome their barriers, thrive in team environments and possess a proactive, solution- focused mindset then we want to hear from you. You will need to be able to source your own referrals by building networks in your local community including other Charities, Jobcentres and community venues. You will be happy to get stuck in delivering employability support that is tailored to each individual. You will have experience working on employability programmes which demonstrate your ability to offer a wide range of solutions to people in need of our help.
*Previous applicants in the last six months need not apply.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment will be subject to satisfactory references, a criminal record check (DBS: Enhanced adult workforce DBS Disclosure), Driving Licence and evidence of your Right to Work in the UK in line with Home Office requirements.
As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found on the Government website.
The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Please refrain from solely relying on AI tools to complete your application, we want to see how you convey your transferable skills.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme
Working hours: Minimum of 35 hours per week
Closing Date: 05 July 2026
Interview Date: To be confirmed
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About MediCinema
MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.
The Role
We are looking for a fixed-term maternity-cover Deputy Cinema Manager to join the team at our established MediCinema based in Royal Hospital for Children in Glasgow, serving paediatric patients in the Royal Hospital for Children, and adult patients from the Queen Elizabeth University Hospital.
The post-holder will work with the Cinema Manager and the team of nurses and volunteers who support our MediCinema, and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.
We run 4 regular inpatient screenings each week which includes evenings. The post holder will be required to work on a shift pattern to include evenings each week and potentially weekends. There will also be a programme of additional Tailored and Personal screenings on top of these regular inpatient screenings.
The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.
Main Tasks and Responsibilities
Service Delivery
- Support the Cinema Manager in delivering a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings so the role requires regular evening working.
- On screening days be responsible for:
- Marketing the service through the hospital’s wards, organising collecting and returning patients, and for safety and care in the cinema itself.
- Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
- Preparing and operating the digital projection equipment for the screening, ensuring that films are always screened to the highest technical standards. Training and ongoing technical support will be provided for this.
- Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
- Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
- Keeping accurate monitoring and operational records, including contacts and database updating as required
- Help the Cinema Manager collate, analyse and report back on agreed metrics and KPI’s
- Assist with arranging and running any special events and special screenings
- When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with hospital departments and patient groups.
- Support the development and roll out of any new type of screenings we embark on.
- Support the delivery of our ‘Beyond the Big Screen' bedside services, including our Disney ‘Moments that Matter’ work.
Nurse & Volunteer Management
- Help the Cinema Manager build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include assisting with recruitment and creating monthly rotas.
Marketing and Relationship Management
- Be proactive in marketing the service within the hospital, building relationships with key hospital staff, and working alongside our partner Glasgow Children’s Hospital Charity who kindly support our paediatric screenings.
- Help develop and manage effective partnerships throughout the hospital and community.
- Representing the organisation effectively and compellingly at all times.
- Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include fundraising events, live performance and other relevant activities.
Administration and other duties
- Deputise for the Cinema Manager as and when required.
- Provide holiday or emergency screening cover when required.
- Help manage the collection, loading and returning of films.
- Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
- Contribute to the strategic development of the Glasgow MediCinema, operations and MediCinema as a wider organisation
- Communicate effectively with all team members, ensuring an inclusive and whole organisation approach
- Undertake other tasks, projects and duties as reasonably required.
MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.
The Person
We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities, ideally combined with some experience in a people-facing/community-facing role:
- Strong organisational skills with a good attention to detail.
- A proactive, resourceful, problem-solving approach.
- An ability to work both on their own and as part of a team.
- Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
- Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and hospital staff.
- Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
- Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
- Interest and evidence of prior experience in healthcare, wellbeing and/or film & cinema.
- A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.
Please note the role will require an Enhanced Disclosure check, which we will arrange.
How to Apply
If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.
Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).
Please note applications will be anonymised.
We are an equal opportunities employer and an accredited Living Wage Foundation employer. If you require any reasonable adjustments in the recruitment process please let us know.
We provide cinema experiences inside hospitals to support the emotional, physical and mental health of NHS patients.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham. No personal care or experience is required, just the right values.
£21,606 per annum, working 30 hours per week. The shift pattern for this role is 10 hour shifts 3 days per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Establishing a night-time routine
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others.
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
Desirable:
- Other relevant professional memberships and/or specialist qualifications and languages.
- Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see full Job description on our website
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Officer
Join an international animal welfare organisation, offering care and protection to donkeys worldwide.
We now have an exciting opportunity for a proactive team player with outstanding decision-making skills and a strong customer service ethic to join the dedicated Fundraising Department.
Position: Fundraising Officer (internally known as Major Gifts Officer)
Location: Devon/Hybrid (site attendance estimated to be one day per week, flexibility considered)
Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday
Salary: £31,431per annum
Contract: Permanent
Closing Date: Sunday 5 July 2026. Please note this role may close earlier than advertised so apply as soon as possible.
About the Role
As Major Gifts Officer, you will support delivery of agreed activity within the Major Gifts Team, successfully cultivating and stewarding a portfolio of mid-value individuals and trusts and delivering a range of agreed projects. Working closely with the Major Gifts Managers, you will evolve and continuously improve supporter stewardship and cultivation activity in line with their capacity and propensity to donate, continuously evaluating performance.
Your principal duties and responsibilities will include:
- Supporting the delivery of the Major Gifts Strategy, improving Major Gifts performance.
- Supporting the Major Gifts cultivation/stewardship programme to grow the number of supporters financially contributing mid value and major gifts.
- Managing, supporting and attending Major Gifts stewardship and cultivation meetings and events, including supplier liaison, supporter invite lists, follow ups and budgets.
- Securing, managing and stewarding a portfolio of active mid-value donors and charitable trusts, delivering compelling bids and donor reports, forging and maintaining strong and enduring relationships.
- Researching current and potential major and mid-value donors to enable a donor-centric approach.
- Delivering and reporting on agreed development and stewardship projects, fundraising targets.
- Maintaining accurate and up-to-date donor information on our CRM system.
About You
We are looking for someone with:
- Demonstrable experience of strong administrative and organisational support within a busy, fast paced environment.
- Strong project management skills, with the ability to plan, organise, and prioritise workloads.
- Excellent written and verbal communication skills.
- Strong data management skills, and experience of working with databases or CRM systems.
- Experience of managing multiple priorities and meeting deadlines.
- Able to support the planning and delivery of activities or events, including administrative and logistical coordination.
Benefits include:
- Competitive pension.
- 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
- Wellbeing team.
- Recorded Pilates and Yoga classes.
- Long service awards.
- Healthshield plan, including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets, access to a 24/7 GP and counselling service.
- Free parking.
- Subsidised restaurant and shop.
About the Organisation
Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Fundraising, Fundraiser, Major Donor, Major Gifts, Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Events Fundraising, Individual Giving Fundraiser, Community Fundraiser.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In a fast-changing church and mission landscape, OMF International (UK) aims to become a centre for sharing the good news of Jesus with East Asia’s peoples in, to and from the UK. The UK is not just a place where missionaries are sent from; it is also a context into which missionaries are being received and where intercultural ministry is being carried out.
The Executive Assistant & National Office Lead will play a key role in providing high-level administrative and executive support to the UK National Director, coordinating ministry events and helping the UK National Office operate as a welcoming, safe and effective base for OMF UK’s mission. The successful applicant will have an opportunity to use their administrative, interpersonal and practical coordination skills to equip the UK Leadership Team, support the National Director and strengthen the day-to-day operation of the National Office. As well as being an efficient administrator with excellent attention to detail, the ideal candidate will demonstrate strong interpersonal skills and be able to communicate professionally and sensitively with a range of people.
There is an Occupational Requirement for the jobholder to be a practising Christian, an active member of a local church, able to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About St Mary’s
St Mary's is a vibrant and charismatic Anglican Church located in Marylebone, W1. In addition to serving as a place of worship, it boasts a thriving Grade I listed events venue, hosting an average of two-to-three events per week. The venue accommodates a diverse range of events, including conferences, charity events, fashion shows, book launches and wine tastings.
About You
Are you a people person who thrives on creating seamless, memorable events? We’re looking for a full-time Events Coordinator to join our friendly and supportive team. You’ll play a key role in bringing events to life—from the moment they’re confirmed to the final wrap-up—working closely with clients and leading event-day staff with confidence. If you’re highly organised, calm under pressure, and love building strong relationships, this is your chance to shine in a role where no two days are the same. Warmth, professionalism, and a sharp eye for detail will take you far here.
What You Will Be Doing
- Supporting clients in event planning, including site visits, service bookings, invoicing, and gathering necessary documents and licenses.
- Ensuring legal requirements are met and communicating final event details to clients.
- Maintaining detailed planning records and manage logistics, including booking staff and coordinating with internal teams.
- Writing and sharing event briefs, process staff invoices, and liaise with key departments such as kitchen, facilities, and church groups.
- Providing event-day support by working with Duty Managers, acting as emergency contact on a rota, and occasionally attending events to build client relationships.
- Completing post-event tasks, such as reporting issues and following up with clients.
- Covering for the Head of Venue and Events during absences and ensure compliance with venue regulations.
- Essential skills include strong customer service, communication, organisation, attention to detail, and confidence using Google Suite.
- Desirable skills include experience in events or hospitality, CRM familiarity, and understanding of sound, lighting, and visual requirements.
What We Are Looking For
- Excellent customer facing skills and a commitment to outstanding customer service
- Excellent organisational and time management skills, with administration experience
- Excellent communication skills, both written and verbal
- A solutions mindset, proactive and excellent at problem-solving
- High attention to detail
- Fully confident and competent with Google suite (calendar, sheets)
Benefits
- Salary between £28,500 and £30,000 based on experience
- 23 days paid holiday per year + bank holidays. Extra 2 days holiday at Easter and the office closes between Christmas and New Year.
- Regular staff days and staff retreats
- Your choice of birthday breakfast at the Tuesday team meeting
- Training opportunities and courses
Full details in the attached Job Description
Occupational Requirement
This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010.
Equality, Diversity and Inclusion
St Mary’s is committed to being a diverse church that truly represents the community we serve. We welcome applications from people of all backgrounds, especially those underrepresented in church leadership, including women, and racialised, LGBT+, disabled, and under-served communities.
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply for jobs unless they meet every single qualification. If you’re excited about this role but your prior experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
The client requests no contact from agencies or media sales.
We’re looking for a Philanthropy Officer to join the Leeds Community Foundation team.
As a Philanthropy Officer, you’ll support the delivery of high-quality stewardship of donors, including administrative and communications support across the donor lifecycle.
Key information
Salary: £27,000 – £30,000 p.a. pro rata, dependent on experience
Hours of work: 3 days per week (0.6 full time equivalent) including Mondays, usually worked between 9am and 5pm
Location: Leeds (city centre offices) with some work in Bradford, and hybrid working options
Contract term: Permanent contract subject to a three-month probationary period
Closing date: Thursday 2 July 2026
Interview date: Wednesday 15 July 2026
About the role
The Philanthropy Officer role includes coordinating key aspects of donor engagement, database management and providing excellent donor care.
It combines elements of relationship management, administration support and storytelling, to help sustain donor support and meet strategic objectives.
About you
We’re looking for someone with experience in administration, customer service, donor support or CRM use, and familiarity with fundraising or stewardship activity in a charity or membership organisation.
Equal Opportunities
Leeds Community Foundation is an equal opportunities employer. The communities we serve are very diverse and we aim for our staff team to reflect those communities. We particularly welcome applications from people from communities experiencing racial inequity, and trans people, who are currently under-represented within our staff team. All applications will be considered solely on merit. As such, we redact details that may identify any protected characteristics on job applications.
How to apply
If you want to learn more about the role, and find details on how to apply, head to our website.
We're building a fairer Leeds for everyone.
The client requests no contact from agencies or media sales.
About Us
Learning with Parents supports all families to have positive learning interactions together. We drive inclusive parental engagement by partnering with schools and leading the sector through learning what works.
By partnering with primary schools, we support thousands of families across the UK to enjoy learning together at home. Our child-led videos and hands-on family activities replace traditional homework. Through behavioural insight research, innovative technology and teacher training we ensure that as many families as possible are supported effectively.
We are working to improve parental engagement across the sector, by producing evidence of parents’ impact and generating insights into how schools can best support them. Learnings are disseminated through the Parental Engagement Forum and amplified through the Fair Education Alliance.
About the Role
The Operations Coordinator will play a key role across the charity, supporting the smooth running of Learning with Parents’ core functions during a period of growth and enabling the team to effectively deliver our programmes and achieve impact for disadvantaged families.
In particular, they will assist the Operations team with HR and recruitment processes, providing additional administrative capacity and supporting our finance functions. They will also provide essential administrative support for the Schools team, including supporting with responding parent and teacher queries, maintaining CRM systems and issuing invoices.
Core areas of responsibility
Financial Systems
- Support with accounting and financial systems, including: monthly reconciliations; paying expenses and invoices; and procurement.
HR Support
- Support with the recruitment process for staff, interns, work experience and trustees including advertising roles, supporting logistics for interviews, carrying out DBS checks, collecting references and sending unsuccessful applicants feedback.
- Support with HR record keeping, including staff training refreshers, keeping employee details up to date, policy refreshers etc.
- Support with the onboarding of new staff, including procuring necessary office equipment, setting up new members of staff on platforms and scheduling meetings as necessary.
- Support with the logistics for the annual staff away days and organise termly staff socials.
- Support the intern and work experience recruitment and support processes.
Programme Support
- Update the schools database and organisations database with the relevant programme information
- Support the Schools Team to deliver timely support for both schools and parents using our programmes through our help desk system, Hubspot
- Support with the invoicing and contracts for school partners, including supporting the Schools Team with ensuring school invoices are paid
- Provide logistics support with ordering and sending out teddies to schools for Ready teddy
- Support Curriculum team with subtitling videos
- Support Curriculum team with travel logistics from filming
- Support with any programme admin as directed by the school team.
Administrative Support
- Provide diary management support for the CEO and trustees
- Book travel for staff and external meeting spaces as required.
- Support with trustee meetings and external meetings, including organising travel, booking meeting rooms, organising lunch, minuting meetings.
- Manage all non-school related enquiries coming into the general Learning with Parents inbox and assist with responding to enquiries on HubSpot, as required.
- General administrative support as required.
Office Management
- Ensure office and kitchen resources are replenished as required i.e. printing paper, stationery, tea, coffee.
- Ensure the office and kitchen are kept clean and tidy.
- Ensure office equipment and furniture is in good working order and organise repairs and replacements as required.
About You
A successful Operations Coordinator will be eager to work in a small team, have a can-do attitude, and be keen to get stuck in to support the charity’s growth and impact.
Our ideal candidate would also be able to provide examples of when they have used the following skills and experience:
- Good organisational skills and ability to prioritise effectively
- Good attention to detail
- Excellent communication skills, verbally and in writing
- Ability to work well as a team and with a range of different stakeholders
- Keen to learn and develop new skills
- A desire to champion and uphold our organisation’s vision, mission and values.
Our ideal candidate might also be able to provide examples of when they have used some of the following skills and experience, although these are not essential:
- An understanding of education inequality in the UK
- Lived experience of some of the barriers that families from disadvantaged communities face in engaging with children’s learning
- Experience working within the UK education system, either in schools or in other organisations working in the space such as charities or suppliers
- Experience in (an) administrative role(s)
- Experience of book-keeping or support with other financial functions.
Our values
Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.
Ambition - We strive do more for the families, schools and organisations we work with
Collaboration - We value the voices of others and achieve more by working together
Exploration - We are curious and seek evidence to inform our work
Innovation - We test, learn, adapt and embrace failure in our pursuit of progress
Integrity - We act responsibly and honestly, and default to transparency
Supportive environment - We work to create an environment which supports growth, belonging and wellbeing for everyone
Apply directly on our website
Our vision is that every child is supported at home to fulfil their potential.
The client requests no contact from agencies or media sales.
Community and Events Fundraiser - Events Fundraiser
My Name’5 Doddie Foundation
At My Name’5 Doddie Foundation, we want to change the world. We believe motor neuron disease is not incurable. It’s just underfunded.
Building a community is at the heart of everything we do. Every conversation and every person has the potential to be a part of that community and bring us closer to a world free of MND
As our Events Fundraiser you will be crucial to achieving this. We’re looking for a passionate fundraiser who can turn local energy, events, and ideas into real impact.
You will be a crucial part of a dynamic team, working closely with our Senior Planning and Supporter Income Manager within the fundraising team. You will be a first point of contact for mass participation fundraising enquiries, build meaningful and lasting relationships and actively seek fundraising opportunities.
Our ideal candidate will have experience in relationship building with some fundraising, volunteering or events experience. You will have excellent communication and organisational skills, the ability to work in a fast-paced environment and be dedicated to improving people’s lives.
Job Description
The post holder will be the first point of contact and lead for third party mass participation activities and work within the fundraising team on other events as needed to assist in the delivery of our events programme. The broad responsibilities will be:
- Plan and oversee our growing third-party mass participation programme, alongside the Senior Manager
- Own the stewardship plans for everyone joining Team Doddie in one of these events, to make sure they love every minute of their challenge
- Build and maintaining strong fundraising relationships
- Work with our mass participation participants to help them achieve their fundraising targets.
- Help with the delivery and development of an exciting and busy events programme.
Key Responsibilities
Supporter-facing
- Providing outstanding supporter care as the key contact for fundraising event enquiries at the Foundation.
- Building strong networks and relationships with supporters to increase long term repeat support.
- Ensuring Foundation stewardship processes are followed throughout the supporter journey.
- Attending events to represent My Name’5 Doddie Foundation when appropriate.
- Deliver various event projects across the UK including but not limited to our presence at Great North Run, Edinburgh Marathon, Leeds Marathon and Loch Ness Marathon.
Operational
- Manage and maintain all mass participation registration platforms.
- Working with the Senior Planning and Supporter Income Manager to organise and deliver our presence at various non-mass participation events e.g. Melrose 7s
- Help with the creation of marketing plans for our events programme.
- Work with the Fundraising Administrator to create and send fundraising packs in a timely manner.
- Maintaining the Foundation’s supporter database and keeping their details up to date.
- Maintaining the fundraising calendar of activities and tasks.
- Create detailed event plans and conduct risk assessments.
- Set up and de-rig event equipment.
Supporter and Internal Comms
- Work with Communications team to co-ordinate regular social media activity and PR stories.
- Actively seek new third-party event opportunities for the Foundation.
- Work with our third-party suppliers and maintain good relationships with them.
- Ensure the CRM system is updated to maximise learning and supporter experience.
Skills and Experience
Essential
- Minimum 1 years’ experience in fundraising and/or event delivery.
- Experience using fundraising platforms e.g JustGiving, Enthuse, Give As You Live.
- Driver’s licence and access to a car.
- Excellent verbal and written communication skills.
- Proficient in use of Office 365 including Excel and Word.
- Experience using customer/donor databases.
- Experience in a customer service role.
- Excellent inter-personal and communications skills.
- Experience working in a busy, diverse team.
- Effective at building relationships with people
- Natural problem solver with the ability to prioritise and manage multiple tasks.
- Ability to use own initiative.
- Ability to manage time effectively.
- Comfortable to work with minimal supervision, but as part of a team.
- Professional and hard-working team member with a positive and collaborative work ethic.
- Desire to learn and develop a career in fundraising.
Salary – £27k-£32k
Duration – Full-time – 2 years fixed term
Annual Leave – 25 days (plus 8 days bank holiday)
Working Hours – 37.5 hours per week. Some weekend work will be required.
Location – Flexible. Hybrid if near to Edinburgh, but home-based also considered
About My Name’5 Doddie Foundation
Our vision is a world free of MND. We will leave no stone unturned in the relentless pursuit of this goal as we fund, guide and enable the smartest, most efficient MND research to catalyse a cure for motor neuron disease.
Since we were founded in 2017, we have committed over £23.5 million to world class MND research, funding dozens of research projects across our four funding programmes. This is only possibly through the generosity and determination of our supporters.
We are My Name'5 Doddie Foundation and we're absolutely committed to our goal: A World Free of MND



The client requests no contact from agencies or media sales.
Data and Systems Officer
Role Details & Staff Benefits
Salary: £30,385 gross per annum
Duration: Permanent
Hours: Full-time
Location:Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional travel required for staff days, site visits and other events.
NASP offer a range of core benefits for staff including:
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30 days paid annual leave per annum, plus Bank Holidays
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An additional day of paid leave per year on your birthday
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Opportunities for Volunteering & CPD days each year
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Opportunity to request flexible working arrangements, including compressed hours
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Contribution to annual eye test, eyeglass purchase, and flu vaccination
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Access to discounts across the Southbank Centre site; including free/discounted reciprocal access to participating galleries & museums in London & the UK
Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, any reasonable requests will be reviewed and be sought to be accommodated within the needs of the role. All appointments are subject to proof of right to work in the UK, references and a 3-month probationary period.
About NASP
The National Academy for Social Prescribing (NASP) is a registered charity and company limited by guarantee. Our goals are to promote social prescribing and to bring about a social revolution in wellbeing, as set out in the NASP Strategic Plan.
To learn more about our organisation, partners, and social prescribing, please visit our website.
Our working culture values flexibility, wellbeing, and collaboration. We are committed to creating an inclusive workplace and supporting our staff to work in ways that suit both their roles and personal circumstances, fostering an environment where everyone can thrive and contribute to the success of the organisation.
Inclusion at NASP
We particularly welcome applicants from global majority and LGBTQIA+ communities, those with lived experience relevant to social prescribing, and those who identify as disabled and/or neurodiverse.
As a Disability Confident Employer we guarantee an interview to candidates who identify as disabled and opt into the ‘Guaranteed Interview Scheme’ on our application portal, provided they meet the minimum essential criteria for the role.
We are committed to creating a fair, accessible and supportive recruitment process, and to removing barriers wherever possible. We will consider reasonable adjustments at every stage of the recruitment process to support individual needs. Adjustments will depend on your specific circumstances and request, but may include:
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Flexibility with interview times and formats and locations
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Providing application materials in alternative formats
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Accepting applications in alternative formats including video or audio
If you require adjustments, an alternative method of application, or would like to discuss your needs, please contact us and we will be happy to support you.
How To Apply
To apply for this role, please follow the link to our application portal. You will be required to upload your CV and covering letter only, outlining how you meet the requirements of the role and person specification. Please note that any additional files (such as reports) will not be considered during shortlisting.
To support us with monitoring our Equal Opportunities Monitoring, we ask also all candidates to complete our Equal Opportunities form. Your responses will not be shared with the panel or used to make any recruitment decision.
The deadline to apply is 9am on Monday the 13th of July.
First stage interviews will be held on Wednesday the 29th & Thursday the 30th of July 2026. You will be able to indicate on our application portal whether you will be available or unavailable during this period.
For more information on the role, please email any questions to us via the email on the job description document. We look forward to hearing from you about the role of Data and Systems Officer.
Job Description & Person Specification
Purpose of This Role:
This key support role will work with colleagues across the organisation to ensure NASP’s data and key systems, including our CRM (Microsoft Dynamics 365), dashboards and databases, are effective, accurate, and useful. This includes improving data capture, enabling consistent reporting, and ensuring that quality data can be used to support organisational priorities.
The role will support colleagues to use systems confidently and understand data requirements, providing analytic solutions that meet the needs of the organisation, and identifying where practices and systems can be improved.
The role will sit within the wider Operations team who oversee the core business and operational functions of NASP, including Finance, HR, Governance, Project Support, Administration, and Logistics. As a member of this team, the role will provide general administrative support to NASP programmes, liaising with our CRM support provider (Chorus) and IT provider (Logicata) to act as an essential bridge between internal colleagues and these external technical experts.
As NASP continues to develop its membership and training offers, the Data and Systems Officer will support the growth of this work, ensuring that systems and data flows are aligned, and leading on the technical management of data within these systems. The role will also support teams with reporting and evaluation, making effective use of NASP’s data.
This is an ideal opportunity for a proactive and highly organised individual with excellent data management, administrative, and technical skills (particularly working with CRMs) to support across the range of NASP’s programmes and projects, as well as development of new systems and processes.
Person Specification:
Essential
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Knowledge of the VCFSE sector and/or Social Prescribing
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Good working knowledge of CRM systems, preferably Microsoft Dynamics 365 (including technical skills)
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Experience of administrating/managing membership systems or other databases
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Knowledge of GDPR and other Data compliance requirements
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High-level numeracy, logical reasoning, accuracy and attention to detail
Desirable
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Comfortable working with large, complex data sets and identifying trends and data quality issues
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Strong Microsoft Excel skills, and experience with data visualisation tools
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Experience in the charity, health, or public sector
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Ability to work within a busy environment and effectively prioritising and managing own workload
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Ability to manage working relationships with external partners & providers
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Experience in training & upskilling colleagues (particularly in data management, systems & processes)
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Affinity with NASP’s Values as defined in the NASP Strategic Plan
Responsibilities:
CRM and Systems Management
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Ensure colleagues across the organisation are effectively using the CRM (Microsoft Dynamics); as well as other key data systems, supporting with staff training and guidance, providing advice and support where needed to ensure the team feels positive and confident using them in their day-to-day work.
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Undertake regular reviews & audits of data stored on the CRM to amend errors (e.g. duplicate records), and identify gaps or areas of concern, ensuring a smooth user experience.
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Work closely with our CRM support provider (Chorus) to manage any support requests and technical errors, undertaking any updates, fixes and developments to the system where required.
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Proactively identify any CRM and wider system processes that can be improved or developed, working with NASP colleagues to ensure the CRM is being effectively integrated into their work.
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Working with the Strategic Project Manager, undertake regular contract reviews with our CRM provider to ensure value for money and quality of service.
Data Management
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Oversee NASP’s Data inbox, responding to enquiries and escalating concerns or risks.
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Working with Director of Operations to proactively support NASP to meet data compliance; to identify any data risks and to mitigate these, including gaps in data capture or poor system use.
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Present data through reports and produce insights to support NASP’s evidence, evaluation and reporting needs (e.g. for grant funders, programme evaluation or trustee board reports).
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Work with NASP colleagues to improve how data is used in their work, building good data habits across the organisation.
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Identify and address common issues in how documents and information are managed across the organisation, ensuring standards are maintained consistently across NASP.
Systems Integration
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Work with colleagues to support the ongoing development of NASP’s Membership & Training offers, by ensuring the data and systems that support this work are effective.
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Support colleagues with effective data use to track the engagement, activity and growth of key networks and communities.
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Provide administrative support to establish and develop any new systems, working with colleagues and external providers as needed, ensuring that data flows between existing systems are aligned.
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Work closely with the Communications team to ensure the NASP website supports the capture and flow of data effectively.
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Liaise with our IT provider (Logicata) for anything relating to the Microsoft suite, including technical support.
General
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Take a proactive approach to support and lead administrative reviews / efficiencies across the organisation, ensuring consistency of approach.
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Work with teams across the organisation to help ensure we are delivering business objectives.
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Support the Communications team and other colleagues in managing NASP shared mailboxes, including deputising for colleagues where necessary.
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Support the Operations team in the ongoing maintenance of business, finance and project management processes & systems.
Reporting To: Strategic Projects Manager (International, Arts & Grants)
We support communities and organisations through social prescribing so that more people across the UK can enjoy better health and wellbeing.
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Financial Controller
Reference: 367
Responsible to: Senior Finance Manager
Working hours: Up to 37.5 hours per week
Contract: Permanent
Salary: £32,000 - £34,000 per annum
Based: Watford (some flexibility for hybrid work from home)
This is a position offering someone with the appropriate values and experience, the opportunity to play a pivotal role in the Finance Team, coordinating the Finance Department, ensuring that financial & payroll information is processed in accordance with HMN procedures & timescales.
As a Financial Controller you will work closely with the Senior Finance Manager to drive quality financial processes through the core of the organisation, leading on the management of the team.
Key Responsibilities
- Production of monthly management accounts to Senior Management budget holders
- Line Management of the Finance Administrators & Finance Officer
- Support with quarterly reconciliations & reports for Board
- Assisting with setting yearly budgets & projections in liaison with Senior Leadership Team & Finance Manager
- Assist budget holders in appropriate activity analysis
- Coordinating payroll processes are robust and efficient with HR
- Investigation of queries from suppliers & staff providing advice & assistance as required
- Produce ad-hoc financial/management information as required by the CEO or Senior Leaders
- To ensure financial systems guarantee clarity of requirement for grant and contract monitoring and compliance.
- Oversee all financial transactions, and sales and purchase invoices are accurately entered by the finance team into QuickBooks & ensure financial information is processed in accordance with procedure
- Awareness of UK accounting requirements and Charity SORP changes that may affect the organisation.
- The post holder will support SMT with budgets for service implementations and service development to facilitate continuous improvement and safe practice.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for applications will be 20th July 2026.
Interviews to be held on a rolling basis at our Watford Wellbeing Centre.
This advert may close early if a suitable applicant is found. Please submit your application as soon as possible.
N.B. Please quote reference number 367 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For more than 140 years, the Forces Employment Charity (FEC) has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.
Op Nova is a specialist programme delivered by the Forces Employment Charity that supports veterans that are in contact with, or at risk of entering, the criminal justice system. This support is delivered across the UK through Nova Scotland, Nova Wales and Nova Northern Ireland.
Brief role description
The NST Client Advisor plays a key role in the Nova Support Team, acting as the first point of contact for veterans who have served in the UK armed forces and are at risk of, or are involved in, the criminal justice system. They provide timely initial advice, guidance and support, assess individual needs and connect veterans to appropriate services.
The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework.
Who we are looking for
We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs.
You will have experience and guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care.
You will be proactive, IT Confident and able to work both independently and collaboratively with internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach.
We are looking to appoint multiple candidates and are offering this role on both a permanent and fixed-term contract (FTC) basis.
Interested? Want to know more about the Charity? Check out our website.
Eager to know more about the role? Have a look at the job description.
What's in it for you? Check out our benefits.
Have we convinced you to apply? Submit your CV and Covering Letter by Monday, 29 June 2026.
Got questions about the role? Get in touch with the People team at the Forces Employment Charity.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


Bookings Team Executive
Hours: Full-Time
Contract: Fixed term role 26th August until 27th November
Salary: £30,500 per annum, plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.
We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.
The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.
Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.
Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.
Role Summary
The main function of the bookings team is to provide high quality customer service for the Into Film Festival. Initially this will be receiving calls, processing bookings and liaising with educators on email and on the phone. There will then be a need to make outbound calls to drive bookings, speak to attending teachers and liaise with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution-focused attitude. It is an opportunity to develop customer service and CRM/Salesforce skills and work for the world’s largest film festival for young people.
Main Responsibilities:
- To be the first point of contact for public festival enquiries; answering calls and emails, processing bookings and problem-solving.
- Proactively reaching out over email and phone to reach new educators/bookers and aiming to sign them up to the festival.
- Liaising with the festival team to ensure all enquiries and issues are resolved.
- Checking, updating and uploading bookings info onto our festival website (via Aerian)
- Updating the daily incident log (via Excel) - this is used for tracking all enquiries/issues from cinemas.
- Liaising with exhibitors as and when required and as directed.
- General support in relation to all aspects concerning the festival.
General Responsibilities:
- Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
- Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
- Contribute to long term planning to ensure growth in line with demand and resources.
- Contribute to the regular monitoring and evaluation of Into Film’s work.
Person Specification:
Minimum Requirements:
- Experience of a customer service role.
- Excellent communication skills.
- Ability to communicate ideas persuasively.
- Strong organisational capability.
- Base Level Excel or equivalent skills.
- Used to working under pressure while handling a high volume of public enquiries.
Desirable:
- Experience of using Teams.
- Experience of using CRM.
- Experience of talking to teachers/schools.
- Understanding of the education sector
- Familiarity with the Microsoft Office suite
- A love and knowledge of film
All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.
We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including:
- Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
- Pension – matched up to 5% of salary (2% above statutory employer contribution).
- Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
- Enhanced parental/paternity/shared parental leave.
- Interest-free non-essential study loans.
- Interest-free bike/scooter/travelcard loan.
- Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
- Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
- BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
Closing: 10:00am, Wednesday 15th July 2026 (BST)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
No agencies please.




