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About The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
·advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
·user involvement projects that help organisations improve what they offer by listening to people who use their services
·local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.
About the role
You’ll provide a warm and professional presence and a welcoming space to everyone that contacts The Advocacy Project. You’ll interact regularly with senior managers from local government and the NHS, local councillors, charities, and people in need of our services. Some of those who use our services may be unwell or in desperate need of help. A calm, professional manner is therefore key. You’ll be proactive in finding ways to help people, whether through making a referral to our services or signposting to services provided by other organisations.
Key responsibilities
î Answer calls professionally and in line with our customer service standards
î Manage the info email box ensuring all queries are dealt with in a timely and professional manner.
î Listen to voicemails and take appropriate action
î Refer queries about existing referrals to the appropriate advocate or service manager proactively. Where appropriate chase to ensure that the advocate or manager has continued to work on the case
î Make referrals to our own service using the web form which helps you enter relevant information into our Case Management System
î Maintain a list of services provided by other organisations so that you can signpost people if they need a service that we do not offer
î Upload reports received from external agencies into our Case Management System
î Act with care and attention in line with our data protect and confidentiality policies; you’ll be dealing with sensitive personal data
î Follow a simple flowchart; remain alert to potential safeguarding situations where prompt action needs to be taken to keep people safe
î Call the Duty Advocate and request assistance on complex cases
î Raise potential issues and problems with your manager at the earliest possible opportunity
General responsibilities
î Participate in team meetings and training
î Participate in personal, team and organisational development
î Contribute to monitoring reports
î Keep to our policies, including health & safety, safeguarding and risk regulations
î Work to our mission, vision, and values
î Carry out other projects and tasks as needed
Person specification
We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.
Essential qualities and attributes:
î Aligned to our values – voice, rights, and choice
î Calm empathetic professional manner
î Shows professional curiosity – no stone unturned when trying to find the root cause of issues that individuals face
î Proactive and responsive
î Committed to high quality work
î Team player
î Experience of customer care or helplines, including handling telephone calls
î Good knowledge of IT – Microsoft Office and other databases
î Experience of data entry
î Experience of working to customer service standards
Desirable knowledge, experience and qualifications:
î Ideally you have worked in health and social care. Experience of working in consumer organisations such as a utility company would also be beneficial
î Good understanding of advocacy
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
Registered Charity
21 - 50
We help people speak up and make decisions about their health, wellbeing and social care.
The client requests no contact from agencies or media sales.
Thank you!
The role:
As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.
You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
Delivering a comprehensive rent & service charge collection service across the region
Monitoring customer accounts for all tenures
Managing end to end processes
Engaging with external agencies including local authorities when needed
Managing evictions
To be successful in this role you'll need:
Knowledge and experience of either social housing, home ownership or the private rented sector
A working knowledge of welfare benefits
Excellent customer service skills
Experience in income management or debt recovery/collection is advantageous, but not essential
To be a self-starter with a proactive approach and possess the ability to work without close supervision
To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
The interviews will be taking place on Tuesday 30th June.
Apply today to be considered!
Thank you!
We are looking for a Data Management Officer to support the effective use of organisational databases and systems, working closely with the Data Quality Improvement Manager. The role will play a key part in supporting colleagues to access and use data systems effectively, administering platforms including StaySafe, and contributing to organisation-wide reporting.
The postholder will support service delivery by ensuring data quality, maintaining systems, and providing accurate reports to managers and senior leadership, helping inform decision-making across the organisation.
Applicants should have experience working with Microsoft Office systems and CRM databases, with a strong understanding of the importance of data quality and attention to detail. You will need good communication skills, the ability to work independently and collaboratively, and a proactive approach to improving ways of working.
The role will involve:
- Supporting staff with access to and use of databases and systems
- Acting as a first point of contact for database queries
- Maintaining dashboards and carrying out data quality checks
- Administering the StaySafe lone working system and supporting staff to use it effectively
- Producing regular and ad-hoc reports to support service delivery and organisational performance
- Delivering database training and supporting continuous improvement in data processes
Closing date: Sunday 21st June (11:59pm)
Likely interview date: Tuesday 30th June
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
Registered Charity
101 - 500
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark
The client requests no contact from agencies or media sales.
Thank you!
Fundraising Manager
28hrs/4 days a week - £39,000 pa pro rata (£48,750 full-time equivalent)
Reporting to: Head of Fundraising and Communications
Location: Wimbledon London SW19 with occasional UK travel. The office is just a few minutes’ walk from Wimbledon mainline and underground stations. (Hybrid option up to 2 day p/w working from home).
The Royal Medical Benevolent Fund has been helping doctors, medical students and their families through hardship for almost 190 years. We are looking for an experienced relationship fundraiser to take ownership of our growing mid-value donor programme and help shape the future of supporter engagement at the charity.
This is an opportunity to build meaningful relationships with committed supporters, develop innovative stewardship strategies and contribute to a fundraising programme that has a direct and lasting impact on the lives of doctors within the medical profession.
Joining a friendly and collaborative team, you'll enjoy a high degree of autonomy, excellent benefits including a 15% employer pension contribution, flexible working arrangements and genuine opportunities for professional development.
About the role
We are looking for an experienced senior fundraiser to join our small and friendly fundraising and communications team. The Fundraising Manager is primarily responsible for developing, managing and growing the charity's mid-value donor programme. The role will steward and upgrade a defined portfolio of supporters, delivering excellent supporter experiences that increase donor retention, engagement and income. In addition, the post holder will support on individual giving, legacy fundraising and developing and stewarding a small portfolio of corporate partnerships.
Join a well-established, financially secure charity where people genuinely enjoy working together to make a difference. We pride ourselves on our friendly, collaborative culture, where everyone's contribution is valued and supported. As an organisation, we are committed to helping our employees develop and grow.
About RMBF
The Royal Medical Benevolent Fund (RMBF) supports doctors, medical students, and their families, providing vital financial, practical, and emotional support when illness, disability, bereavement, or other life-changing circumstances create hardship. The RMBF helps hundreds of doctors each year, ensuring that those who have dedicated their lives to caring for others have somewhere to turn when they need help most.
For fundraisers, the RMBF is a fantastic cause to work for. We deliver tangible, life-changing assistance that enables beneficiaries to regain stability and, in many cases, return to medicine. We have a long history, a strong reputation, and deep roots within the medical community. We also have a loyal and engaged supporter base, with the majority of our donors coming from the profession.
Key Responsibilities
- Manage and develop a portfolio of mid-value supporters, delivering tailored stewardship, personalised communications, meetings, events and digital engagement that demonstrate impact, strengthen relationships and enhance the supporter experience.
- Design and implement segmented donor journeys and cultivation strategies that move supporters from mass fundraising communications to more personalised engagement, identifying opportunities to increase giving through appeals and special funding opportunities.
- Use donor insight, data analysis and supporter behaviour to monitor engagement and retention, reducing attrition, increasing lifetime value, and identifying supporters with the potential to upgrade their giving and progress towards major donor status.
- Develop, manage, and grow a small portfolio of corporate supporters, identifying and securing new fundraising opportunities including sponsorship, employee fundraising, and cause-related marketing initiatives.
- Manage the legacy giving programme, overseeing legacy administration and delivering targeted marketing and stewardship activities to raise awareness, generate enquiries and encourage supporters to leave a gift in their Will.
- Ensure all fundraising activity complies with relevant legislation, data protection requirements, fundraising regulations and organisational policies.
- Maintain accurate supporter records and activity tracking within the CRM system.
Personal Specification
- A proven track record in fundraising
- Ability to think strategically to identify potential donors, prioritise efforts and develop effective fundraising strategies. This includes analysing data, assessing donor potential and adapting approaches based on feedback and results.
- Excellent interpersonal skills with the ability to build and maintain donor relationships and understand donor motivations and interests.
- Excellent written skills with an ability to craft compelling and personalised proposals, with a meticulous attention to detail.
- Confident and comfortable making telephone calls and meeting donors in person as a key part of relationship building and stewardship.
- Strong collaborative skills as a team player, whilst also able to work autonomously initiating and driving tasks as a self-starter.
- Experience using CRM systems and supporter data to drive fundraising performance.
- An understanding of the challenges facing doctors and medical students, including mental health and workplace pressures would be desirable.
Additional Information
- Occasional UK travel maybe required for donor meetings, events and conferences.
- Occasional evening or weekend work may be required (time off in lieu provided)
Package
- The remuneration package includes:
- Generous pension scheme with 15% employer contributions and 5% employee contributions with salary sacrifice option
- Death in service benefit
- Flexible working arrangements
- 25 days paid holiday in first year, increasing in stages to 30.5 days after four years’ service, plus an additional 3 days paid leave between Christmas and New Year
- Employee assistance programme
- Dental insurance
Application Instructions
To apply, please submit your CV and a cover letter. The cover letter should clearly demonstrate your relevant experience and explain how you meet the personal specification outlined in the job description. Applications that do not include both documents may not be considered.
Interview Process
Shortlisted candidates will be invited to a first-round online interview, scheduled for Wednesday 8th July. Successful candidates will progress to an in-person second-stage interview.
To apply, please submit your CV and a cover letter. The cover letter should clearly demonstrate your relevant experience and explain how you meet the personal specification outlined in the job description. Applications that do not include both documents may not be considered.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mercy Ships UK
Location: Stevenage, Hertfordshire (Hybrid Working)
Salary: £40,000 - £45,000 per annum (DOE)
Hours: Full-time or Part-time (minimum 30 hours per week)
Contract: Permanent
About Mercy Ships UK
Mercy Ships is a faith-based international charity bringing safe surgery and healthcare to people living in some of the world's poorest nations. Through our hospital ships, Africa Mercy and Global Mercy, we deliver life-changing surgical care, medical training and healthcare system strengthening across sub-Saharan Africa.
As we continue to grow our supporter community and fundraising impact, we are seeking a passionate and experienced Legacy Manager to lead and develop our legacy giving programme.
The Role
This is an exciting opportunity to shape the future of legacy fundraising at Mercy Ships UK. You will be responsible for developing and delivering our legacy strategy, growing long-term income, stewarding supporters and managing legacy administration with care, professionalism and empathy.
Working closely with colleagues across Supporter Development, Communications and Marketing, you will help inspire supporters to leave a lasting legacy that will transform lives for generations to come.
Key Responsibilities
- Lead the development and delivery of Mercy Ships UK's legacy fundraising strategy.
- Grow legacy income and increase the number of confirmed legacy pledges.
- Manage a portfolio of legacy cases, acting as the key contact for solicitors, executors, beneficiaries and family members.
- Deliver engaging legacy marketing campaigns across online and offline channels.
- Develop meaningful stewardship journeys for legacy supporters and enquirers.
- Provide accurate forecasting, reporting and performance analysis.
- Ensure all legacy administration is managed sensitively, efficiently and in line with best practice.
About You
We are looking for someone who combines strategic thinking with excellent relationship-building skills and a genuine passion for supporter care.
You will ideally have:
- Experience working within the charity or not-for-profit sector.
- Experience managing legacy giving programmes and stewardship activities.
- Knowledge of legacy fundraising principles and best practice.
- Experience developing and delivering fundraising or legacy marketing campaigns.
- Strong project management and organisational skills.
- Excellent communication skills and the ability to manage sensitive conversations with empathy.
- Experience using CRM systems, ideally Salesforce.
- An analytical approach with experience of reporting and forecasting.
Why Join Mercy Ships UK?
In return, we offer:
- 25 days annual leave plus bank holidays, increasing with service.
- Up to 7% employer pension contribution.
- Annual Learning & Development budget of £1,000 (pro rata).
- Hybrid working.
- Free onsite parking.
- Travel and training loans.
- Christmas office shutdown.
- The opportunity to play a key role in an organisation transforming lives through hope and healing.
Our Values
Following the model of Jesus, we seek to:
- Love God
- Love and serve others
- Be people of integrity
- Strive for excellence in all we say and do
Applications will be reviewed on a rolling basis, and we reserve the right to close the vacancy early should we appoint before the advertised closing date.
Help create a legacy of hope, healing and transformation. Join Mercy Ships UK and make a lasting impact on lives around the world. ������
Registered Charity
21 - 50
Mercy Ships is a faith-based international development organisation that deploys hospital ships to some of the poorest countries in the world
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Major Donor Manager
Salary: £42,000 - £45,000 per annum (DOE)
Location: Stevenage, Hertfordshire (Hybrid – minimum 2 days per week in the office)
Contract: Permanent, Full-time (37.5 hours per week)
Closing Date: Applications reviewed on a rolling basis
Occupational Requirement: Practising Christian (Equality Act 2010 Schedule 9 applies)
Build transformational relationships. Change lives.
At Mercy Ships UK, we're on an exciting journey of growth. With ambitious plans for the next five years, a growing supporter base and a renewed focus on philanthropy, we're looking for an experienced and passionate Major Donor Manager to help secure transformational support for one of the world's most impactful healthcare charities.
This is a unique opportunity to develop meaningful relationships with high-net-worth individuals and major donors, connecting them to a mission that brings hope, healing and lasting change to communities across Africa.
About Mercy Ships
Mercy Ships is a global Christian charity that uses hospital ships to deliver free, life-changing surgeries and healthcare services to people who would otherwise have little or no access to safe medical care. For more than 40 years, Mercy Ships has worked alongside governments and local healthcare professionals to strengthen health systems and create sustainable change.
Since 1978, Mercy Ships has:
- Impacted more than 2.88 million people
- Performed over 122,000 surgical procedures
- Delivered more than 556,000 dental procedures
- Trained over 55,000 healthcare professionals
- Worked in more than 55 countries around the world
Our mission is simple yet profound:
Following the 2,000-year-old model of Jesus, we bring hope and healing to the world's forgotten poor.
The Opportunity
As Major Donor Manager, you will play a key role in developing and growing Mercy Ships UK's major donor programme. Working closely with the Director of Philanthropy and Partnerships, you will build relationships with individuals capable of making five-figure gifts and develop tailored stewardship journeys that inspire long-term philanthropic support.
This is a highly relational fundraising role, ideal for someone who enjoys connecting with people, understanding their motivations and creating opportunities for transformational giving.
Key Responsibilities
You will:
- Develop and manage a pipeline of approximately 100 major donor prospects.
- Identify, research and cultivate new major donor opportunities.
- Build strong relationships with current and prospective supporters.
- Secure and steward five-figure gifts in support of Mercy Ships' programmes.
- Create personalised donor engagement and cultivation plans.
- Prepare compelling proposals, reports and impact updates.
- Represent Mercy Ships at donor meetings, events and networking opportunities.
- Collaborate with colleagues across philanthropy, marketing and communications.
- Use CRM data and insight to manage donor relationships and track progress.
- Support the delivery of ambitious fundraising and income targets.
About You
We're looking for a skilled relationship fundraiser who can demonstrate:
Essential Experience
- Proven experience securing and managing major gifts or high-value relationships.
- Experience securing four or five-figure gifts from individual donors.
- A track record of achieving income targets through relationship-based fundraising.
- Experience identifying and cultivating high-net-worth individuals.
- Experience building relationships with senior stakeholders or philanthropists.
- Strong experience using CRM systems to manage supporter engagement.
Essential Skills
- Outstanding relationship-building and stakeholder management skills.
- Excellent written communication skills, including proposal writing.
- Strong presentation and influencing abilities.
- Excellent networking skills.
- Ability to manage multiple priorities and relationships effectively.
- High attention to detail and strong organisational skills.
Personal Qualities
You will be:
- A committed Christian who supports the mission, vision and values of Mercy Ships.
- Passionate about seeing lives transformed.
- Self-motivated, proactive and results-focused.
- Professional, credible and confident when engaging external stakeholders.
- Collaborative, positive and adaptable.
Why Join Mercy Ships?
This is a rare opportunity to join a growing philanthropy team at a pivotal moment in our development. You'll have the chance to build meaningful relationships, secure transformational gifts and directly contribute to life-changing healthcare programmes across Africa.
Benefits Include:
- 25 days annual leave plus bank holidays
- Additional annual leave for length of service (up to 30 days)
- Up to 7% employer pension contribution
- £1,000 annual learning and development budget
- Employee Assistance Programme
- Free onsite parking
- Travel and training loan schemes
- Hybrid and flexible working arrangements
Additional Information
This role will involve regular travel for donor meetings and occasional evening and weekend events. There may also be opportunities for international travel.
Due to the nature of the role and the need to represent Mercy Ships authentically within Christian supporter communities and networks, there is an occupational requirement for the successful candidate to be a practising Christian.
Apply Now
If you are an experienced relationship fundraiser who is passionate about building meaningful donor partnerships and helping transform lives through healthcare, we'd love to hear from you.
Please submit your CV and a covering letter outlining your suitability for the role and your motivation for joining Mercy Ships UK.
Applications will be reviewed as they are received, and we reserve the right to close the vacancy early if a suitable candidate is identified.
Hope. Healing. Transforming Lives.
Registered Charity
21 - 50
Mercy Ships is a faith-based international development organisation that deploys hospital ships to some of the poorest countries in the world
Thank you!
Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you.
This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre. We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers.
This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.
You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.
Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.
If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.
Thank you!
We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values.
£40,000.00 per annum, working 40 hours per week.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
Service Leadership and Operational Management
- Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.
Safeguarding, Risk and Safety Management
- Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.
Staff Leadership and Performance Management
- Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.
Quality Assurance, Partnerships and Service Development
- Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.
Compliance and Professional Practice
- Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.
About you:
Knowledge and Experience
- Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.
Skills and Abilities
- Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
- Strong risk assessment, decision-making, and problem-solving skills, particularly in relation to safeguarding and high-risk cases.
About us
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Resident Engagement Officer
Location: Home Based, covering theNorth East
Salary: £32,300 per annum plus £3,715 car allowance
Vacancy Type: Permanent, Full Time
It matters. So we’re bringing it closer to home.
Our customers have told us they want us to understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened.
That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
We need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn’t just gather feedback, but turns it into meaningful change for customers and neighbourhoods.
This is your opportunity to work at the heart of our communities: building trusted relationships, amplifying customer voices, and helping shape the services we deliver every day.
What you’ll be doing
You’ll play a key role in making sure our customers feel heard, valued and able to influence decisions that affect the services we provide, their homes and communities.
In this role, you will:
- Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight
- Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups
- Turn customer feedback into clear, actionable insight that drives service improvements
- Support colleagues across the organisation to engage effectively and confidently with customers
- Coordinate and support customer panels, forums and scrutiny groups
- Capture, analyse and share feedback to influence decision-making at all levels
- Promote engagement opportunities using a variety of channels to maximise reach and inclusion
- Work collaboratively across teams to ensure customer voice leads to real, visible change
- Represent Stonewater within local communities, partnerships and events
- Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations
What you’ll bring
You’re someone who connects easily with people and genuinely cares about making a difference.
We’re looking for:
- Experience in customer engagement, community work, or customer service
- Strong communication skills, with the ability to engage a wide range of audiences
- A natural ability to build trust and rapport with customers and community groups
- Good organisational skills and attention to detail
- An understanding of housing services or a strong willingness to learn
- A clear commitment to equality, diversity and inclusion
- Confidence working independently while staying connected to a wider team
- IT confidence, including using digital tools to support engagement
Location and flexibility
This role is home based, but you’ll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality.
Why join us?
At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.”
This is a chance to help shape services that truly reflect what customers need. If you’re motivated by customer impact and want to be part of an organisation that is committed to listening and improving, we’d love to hear from you.
Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Thank you!
CRM Manager
Make systems work smarter. Make impact go further.
At Rethink Mental Illness, we believe everyone severely affected by mental illness deserves a better quality of life. Behind every service we deliver and every supporter we engage is the data, systems and insight that power our work.
The Business Improvement & Technology directorate was formed in January 2026, bringing together Technology & Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning & delivery.
We’re looking for a CRM Manager to lead and evolve our Dynamics 365 CRM platforms—ensuring they are efficient, user-friendly and ready to support our future ambitions.
This is a pivotal role where you’ll combine technical expertise, leadership and stakeholder collaboration to drive real organisational impact.
What you’ll be doing
You’ll take ownership of our CRM ecosystem and help shape how we use data and systems across the organisation.
In this role, you will:
- Lead the management, optimisation and development of our Dynamics 365 CRM platforms
- Act as a trusted partner to stakeholders, understanding needs and translating them into effective solutions
- Drive improvements to processes, customer journeys, reporting and data capture
- Manage and develop a team of CRM specialists, supporting a high-performing and collaborative culture
- Oversee CRM projects, upgrades and enhancements, ensuring robust testing and delivery
- Champion data quality, governance and compliance, including GDPR and best practice
- Work across teams to ensure CRM supports service delivery, fundraising, marketing and compliance
- Collaborate with external partners to deliver value and innovation
What you’ll bring
We’re looking for someone who combines strong technical expertise with people leadership and a passion for continuous improvement.
You will have:
- Proven experience managing CRM systems (ideally Dynamics 365 / Power Platform) in a complex environment
- Experience leading CRM projects, enhancements and system development
- Strong understanding of data management, integrations and compliance
- The ability to work with and influence stakeholders at all levels
- Experience managing or mentoring teams or specialists
- Excellent problem-solving and communication skills
Bonus if you have:
- Experience in the charity or fundraising sector
- Knowledge of platforms like JustGiving, Enthuse or Eventbrite
- Familiarity with Agile/SCRUM methodologies
Why join Rethink Mental Illness?
You’ll be part of a team that is transforming how technology and data support our mission.
We are committed to:
- Connecting – Working together and supporting each other
- Being accountable – Delivering on what we promise
- Respecting everyone – Ensuring every voice counts
- Evolving – Continuously improving how we work
- Driving success – Delivering results that matter
Most importantly, you’ll contribute to meaningful work that directly improves the lives of people affected by mental illness.
Ready to make a difference?
If you’re passionate about using CRM and data to drive real-world impact—and want to lead systems that support life-changing services—we’d love to hear from you
Registered Charity
501 - 1000
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Thank you!
Title: Therapeutic Services Manager – Rainbow Mind LGBTQIA+ Service
Hours: 37.5 hours per week
Salary: £35,000 – £37,000 per annum
Contract: Fixed Term – 12 months (with potential to extend)
Reporting to: CEO. The post holder will be a member of Mind in Salford’s senior leadership Team (SLT)
Location: Mind in Salford, The Angel Centre, Salford M3 6FA. Hybrid working is appropriate for this role.
Rainbow Mind is looking for a Therapeutic Services Manager to oversee our one-to-one therapy service.
We are looking for a visionary with expertise in therapeutic approaches and an unstoppable passion for LGBTQIA+ mental health. Someone who understands the health inequalities and barriers to accessing mental health services people from the community can face. Someone who is committed to change.
Overall Purpose of the Role:
- To effectively manage and provide strategic and operational oversight of the Rainbow Mind counselling service and development of service provision.
- To ensure delivery of consistent, high-quality counselling across the client cohorts, supporting and empowering our service users, whilst ensuring clinical work is carried out in accordance with BACP ethical guidelines and Rainbow Mind protocols.
- As part of the Senior Leadership Team, to contribute to Mind in Salford / Rainbow Mind’s vision, mission and objectives.
Main focus of the role:
- To lead, develop, coordinate, and represent Rainbow Mind’s counselling service internally and externally at Senior Management level.
- To conduct some clinical assessments and carry a caseload of counselling clients.
The successful candidate will hold a relevant recognised qualification(s) at a minimum of Level 4 Diploma in the field of Counselling or psychotherapy with A minimum of 300 clinical client hours completed. BACP Accredited Member status (or registered member of the UKCP) is desirable; candidates working towards accreditation are welcome to apply.
The Therapeutic Services Manager will ensure high quality and consistent delivery within the counselling service, provide service-wide clinical oversight including safeguarding and risk monitoring and manage and lead a safe, professional, sustainable, and accessible counselling service consistent with Rainbow Mind’s vision, ethics, policies, and objectives.
They will line management of associate therapists, provide a number of weekly assessment/1-to-1 counselling slots, ensure service outcomes are effectively monitored and evaluated, promote the profile of Rainbow Mind and lead on the review and update of clinical literature, assessment processes, outcome measures, and clinical policies.
Benefits
- We operate a hybrid working policy meaning you can work flexibly, to suit your needs.
- We offer generous holiday entitlement which includes 27 days holiday plus 8 days statutory days and 3 days additional over the Christmas period (pro rata). Further, an extra day annual leave for birthday.
- Staff members are granted an additional 3 hours per month as well-being time.
- Our social secretaries team organise regular well-being activities to help with staff connectedness.
- We have an internal learning management system with access to over 4,000 courses to continue your professional development and skills.
If you have the right skill set and you are passionate about the work we do, we would love to hear from you.
Closing Date: Wednesday 1st July 2026
Interview Dates: Monday 6th July & Thursday 9th July 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Rainbow Mind is committed to equity of opportunity and to creating a working environment where everyone is treated with dignity and respect. We actively welcome applications from people across all backgrounds and identities, and are particularly committed to increasing representation from communities that have historically been underrepresented in the mental health workforce. All employees are expected to uphold and actively contribute to our equal opportunities policy in everything they do.
Applications from people with lived experience of any of the intersections that Rainbow Mind work with are particularly encouraged. Rainbow Mind is an LGBTQIA+ led service and we are especially keen to hear from candidates who share lived experience of the communities we serve. This is not a formal requirement, but it is central to our ethos and to the authenticity of the work.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK has an exciting opportunity to join their fantastic team in Neath, Port Talbot!
We are recruiting for a Shop Manager to manage the day to day running of our Neath store.
As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.
This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.
Our Neath store sells a wide range of donated items including clothing and furniture.
If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Thank you!
Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.
We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.
The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.
Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.
Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.
We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.
Role Summary
The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.
The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.
The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.
Main Responsibilities:
- Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”)
- Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application
- Participate in rota for answering the main Into Film phone line
- Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users
- Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency
- Assist with creation and distribution of support-focused surveys of our users
- Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors
- Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology
- Any other reasonable duties assigned by Into Film.
General Responsibilities:
- Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
- Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
- Contribute to long term planning to ensure growth in line with demand and resources.
- Contribute to the regular monitoring and evaluation of Into Film’s work.
Person Specification:
Minimum Requirements:
- Excellent customer relationship and service management skills
- Exceptional communication skills (verbal and written)
- Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency
- A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights
- A good understanding of the education market and curriculum (formal and informal)
Desirable:
- Familiarity with the Microsoft Office Suite (Office 365)
- Salesforce case management experience (Service Cloud)
- A love and knowledge of film
All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.
We are open to flexible working models wherever the role allows, including working compressed hours.
We also offer a range of staff benefits and perks, including:
- Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
- Pension – matched up to 5% of salary (2% above statutory employer contribution).
- Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
- Enhanced parental/paternity/shared parental leave.
- Interest-free non-essential study loans.
- Interest-free bike/scooter/travelcard loan.
- Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
- Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
- BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Thank you!
Role purpose
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference.
As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service.
In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support.
Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately.
You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact.
Main Responsibilities
Supporter care and administration
- Manage the supporter care inbox, responding to enquiries, feedback and complaints in a timely, professional and compassionate way.
- Process donations and supporter information accurately, following agreed procedures and ensuring acknowledgements are issued promptly.
- Maintain high-quality supporter records on the CRM, capturing key details and preferences and ensuring data is accurate and up to date.
- Support stewardship activity by preparing and sending thank-you communications and helping to deliver supporter journeys across in memory and legacy income streams.
- Process and thank donations received via post, sign posting to colleagues using our CRM when appropriate.
- Lead on the processing and thanking of campaign income as a result of our fundraising appeals and campaigns.
- Work closely with colleagues to resolve queries and continuously improve the supporter experience, identifying themes and suggesting practical improvements.
Supporter communications and relationship building
- Provide friendly, clear and consistent communication with supporters by email, telephone and post.
- Handle sensitive conversations with care, including bereavement-related enquiries and in-memory giving, signposting to colleagues where needed.
- Supporting the IMO and Legacy Manager to identify and fulfil key touch points in the supporters’ journey to enable donations and assist in providing communications as the need arises.
Teamwork and collaboration
- Work closely with colleagues across the charity to share information, resolve queries and ensure supporters receive a joined-up experience.
- Contribute to a positive, supportive team culture by being approachable, dependable and willing to help where needed.
Supporter care compliance
- Support the accurate input and maintenance of supporter data, ensuring records are updated promptly and consistently.
- Follow data protection and fundraising compliance requirements, including recording consent and communication preferences.
Person Specification
Knowledge and experience
- Experience in a customer service or supporter care role, responding to a range of enquiries with professionalism and empathy.
- Experience of processing and recording information accurately, following agreed procedures and meeting deadlines.
- A strong understanding of what excellent stewardship looks like, with a focus on supporter satisfaction and retention.
- Confidence using IT systems, including Outlook, Word and Excel, and experience of working with a CRM or database (or the willingness to learn).
- An awareness of data protection and confidentiality, and the importance of recording consent and preferences accurately.
Skills, abilities, and behaviours
- A friendly, approachable communication style, with strong written and verbal skills.
- Confidence handling a variety of conversations, including sensitive or emotional enquiries, while staying calm and professional.
- Strong attention to detail and a commitment to getting things right first time.
- Able to prioritise and organise a busy workload, adapting to changing demands.
- Comfortable working independently, while also enjoying being part of a supportive team.
- A positive, solutions-focused approach and a genuine desire to help supporters have the best possible experience.
Registered Charity
11 - 20
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, compassionate and resilient Quality Manager to join our Central Service Team located in our head office in Islington.
£48,000.00 per annum, working 35 hours per week.
Want to feel in control of your career? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Quality Manager will join Look Ahead at an exciting stage in the evolution of our quality management approach. We have recently refreshed our Quality Management System, moving beyond assurance to a more proactive model focused on continuous improvement. This approach is reshaping how quality is delivered across our organisation and influencing the wider sector.
The role plays a key part in ensuring the delivery of safe, effective, and high-quality services across Look Ahead Group.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Support the successful delivery of the Quality Management System (QMS) across Look Ahead services, ensuring consistency, compliance, and continuous improvement.
- Lead and manage responsibilities in the delivery of the Quality Team Strategy and Vision
About you:
- Strong interpersonal and communication skills, both written and verbal, with the ability to engage and
- influence confidently across all levels
- Excellent analytical ability and attention to detail, able to interpret complex information from multiple
What you'll bring:
Essential:
- Experience of working across one or more of Look Ahead's customer groups and supporting service delivery
- Training in quality assurance or equivalent experience
- Knowledge of quality improvement principles
Desirable
- Experience of working within a Positive Behaviour Support framework or trauma-informed practice
Must be able to attend Interview date: Tuesday 27th July which will take place at one of our services not head office
There will be a pre-assessment task
A personal statement needs to be completed and send to Selina Hossain, .
The personal statement needs to include the following:
- Describe your knowledge and experience of working with regulatory frameworks (CQC or Ofsted)
- Describe a significant piece of work or time where you identified a quality issue and contributed to improvement
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.