Customer service manager jobs in Birmingham

This is a fantastic opportunity for an experienced relationship fundraiser to join Kids and play a key role in growing our philanthropic income. If you are passionate about building meaningful donor relationships and creating lasting impact for children and young people with special educational needs and disabilities (SEND), we'd love to hear from you.

Philanthropy and Relationships Manager

Location: Home-based with regular travel for face-to-face meetings
Hours: 36 hours per week (flexible working arrangements can be discussed at interview)
Salary: £35,000 per annum

About the Role

We're looking for an ambitious and motivated Philanthropy and Relationships Manager to lead the development of our major donor programme. Building on recent strategic recommendations, you will develop and deliver a sustainable fundraising programme that grows support from mid-level and major donors.

Working closely with the Head of Fundraising and colleagues across the organisation, you will identify, cultivate and steward high-value supporters, creating compelling opportunities for them to invest in Kids' mission. You will play a vital role in securing significant gifts and developing long-term partnerships that help children and young people with SEND achieve their full potential.

This role offers the opportunity to shape and grow a portfolio of supporters while helping to create a culture of philanthropy across the organisation.

Key Responsibilities

Strategy and Planning

• Develop and implement a measurable strategy for philanthropic growth.
• Work closely with the Head of Fundraising to strengthen and embed a culture of philanthropy across Kids.
• Collaborate with colleagues to identify, cultivate and solicit major donor prospects.
• Provide guidance and support to colleagues on donor engagement and relationship management.

Relationship Management

• Build, manage and strengthen relationships with existing supporters.
• Understand donor motivations and create tailored engagement plans that inspire long-term support.
• Represent Kids at networking and cultivation events, building visibility and awareness of our work.
• Work collaboratively with service delivery teams to demonstrate the impact of donor support.

Prospect Development

• Manage and grow a mid-level giving programme.
• Develop and maintain a strong pipeline of prospective donors through research, identification and outreach.
• Build and manage a portfolio of mid-level and major donor prospects.
• Work with the Events Manager to deliver engaging donor cultivation events.

Income Generation and CRM Management

• Take ownership of individual income targets and contribute to wider fundraising goals.
• Manage donor pipelines, forecasting and reporting through Donorfy CRM.
• Monitor performance and identify opportunities to maximise income growth.

Donor Communications

• Develop compelling cases for support and impact reports.
• Create personalised communications and proposals that align with donors' interests and motivations.
• Deliver a high-quality donor experience that encourages long-term engagement and investment.

About You

We are looking for someone who can demonstrate:

• Proven success in networking and relationship building that has resulted in financial support.
• Experience securing new gifts and developing new donor relationships.
• A strong track record of building and managing fundraising pipelines and supporter portfolios.
• Excellent written and verbal communication skills, with the ability to influence and engage high-value supporters.
• Experience using CRM systems and data to manage donor relationships, forecasting and reporting.
• Strong budgeting and financial forecasting skills.
• Experience researching and identifying prospective donors.
• Confidence engaging and influencing senior stakeholders, including CEOs, trustees and decision-makers.
• The initiative and resilience to build new relationships from the ground up.
• A genuine passion for improving outcomes for children and young people with SEND and their families.
• An understanding of the policy and influencing landscape affecting children and young people with SEND.

Why Join Kids?

At Kids, you'll be part of a dedicated team committed to creating brighter futures for disabled children, young people and their families. This is an exciting opportunity to shape a growing philanthropy programme, develop meaningful supporter relationships and secure transformational gifts that make a lasting difference.

Apply today and help us create life-changing opportunities for children and young people with SEND.

For further details about the role, responsibilities and requirements, please refer to the full Job Description attached.

We encourage early applications as we reserve the right to close this vacancy ahead of the advertised closing date if we receive a high volume of suitable applications

About us

Community rail is a unique and growing grassroots movement made up of community rail partnerships, station volunteer groups and other community-led initiatives across Britain.

Together, these organisations and volunteers deliver a wide range of initiatives, from engaging young people and building confidence in rail travel, to improving accessibility, enhancing stations, supporting biodiversity projects and creating community spaces that bring people together.

Community Rail Network is the national membership and umbrella body for the community rail movement across England, Scotland and Wales. We empower, support and champion community-led partnerships and groups, helping them create social, environmental and economic value through their work.

Our team of 22 colleagues is based across Britain, working mainly from home while coming together regularly online and in person. We are a collaborative, values-led organisation, passionate about making a difference through community rail.

We believe in nurturing talent, supporting professional development and creating an environment where everyone can reach their potential while maintaining a healthy work–life balance.

About this role and your main responsibilities

We are looking for a compassionate, collaborative and creative leader to head up our work with members. Everyone on the team is here for our members, but you will lead the way in ensuring everything we do is driven by what members need, now and in the future, to help them develop, grow and thrive. You’ll also help ensure our members have a great experience whenever they are accessing our support and services.

As a member of the senior leadership team, you’ll actively contribute towards its collective work in driving organisational performance and success, including growing investment in our work so we can make an even bigger difference for our members and the communities they serve.

Please see the attached introduction from our Chief Executive and role profile for further information about the position, including its principal responsibilities and the experience, skills and attributes we are looking for.

Other information

The role will involve regular travel across England, Scotland and Wales to raise the organisation’s profile and engage with members, partners and key stakeholders.

There is flexibility on your location given the requirement to travel and that your office will be home-based. You will need to travel to in-person quarterly team meetings (usually in London or the north of England) and to Board meetings which alternate between online and London.

It is expected that travel will be by public transport and easy access to the rail network is therefore required to ensure journeys can be made sustainably. 

This is a full-time position, 37 hours per week. We use a flexi-time system with core hours 10am-3pm, and are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of three months. 

Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.

Experienced in complaint resolution in contact centre environment? Thrive in a fast-paced contact centre environment? 

Join us as a Customer Feedback Ambassador and help turn challenging customer experiences into positive outcomes. 

As part of our Customer Service contact centre team, you'll investigate and resolve complaints, feedback and complex enquiries across phone, email, live chat and written correspondence. Combining empathy with sound judgement, you'll deliver fair, timely resolutions while helping us improve the experience we provide to our customers and supporters. 

About the role 

 
You'll be the main point of contact for customer complaints and feedback, managing cases from initial contact through to resolution. From service concerns to more complex issues involving safeguarding, compliance or risk, you'll ensure every customer feels heard, supported and treated fairly. 

You'll: 

About you 

 
We're looking for someone who combines excellent customer service skills with a passion for resolving problems and improving experiences. 

You'll have: 

About the team 

We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment.Join a purpose-driven team where every conversation counts. By supporting our customers with empathy and expertise, you'll help deliver exceptional experiences while contributing to BHF's vision of a world free from the fear of heart and circulatory diseases.

Working arrangements 
 
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

The induction training will last for four weeks, during which you will be required to come into the office for additional days. After completing the training, this will reduce to once a week. 
 
Belonging at BHF 
 
We are committed to fostering a workplace where everyone feels valued and supported.Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real differencetogether. 
 
To hear from our people, check outBelonging at BHF.

Our people are at the heart of everything we do. By funding research across six decades,we’vehelped keep millions of hearts beating and millions of families together.We’reinvesting in ground-breaking research that will get us closer than ever to a worldwhere everyone has a healthier heart for longer. 
 
Benefits anddevelopment 

 

At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth. 
To find out moreabout our benefitsyou can download the Benefits documentat the bottom of this pageorcheck outourBenefitsandDevelopmentpages.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. 

Interview process 

 
The interview process will consist oftwostages.Firststageinterviewswill beheld at Birmingham Office (B37 7YE) 

How to apply 

 

It’squick and easy to apply for a role at the BHF. Just click on the apply button below. Allyou’llneed is an up-to-date CV and to answer three application questions.

Our recruitment processes are fair, accessible, andinclusive.BHFuse anonymous CV software as part of the application journey. 

We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly. 

Should you need any adjustments to the recruitment process, at either application or interview, pleasecontact the Recruitment Team. 

Our recruitment process requires successful candidates to consent to a Basic DBScheckand any offer of employment will be subject to a satisfactory check being completed. 

Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility. 

• Investigate customer complaints and feedback, identifying root causes and appropriate solutions. 
• Assess when specialist input is needed, working with teams across BHF to resolve complex cases. 
• Provide accurate, clear information and guidance to customers. 
• Communicate professionally and empathetically across phone, email, live chat and written channels. 
• Manage a varied workload, meeting service level agreements and complaint handling standards. 
• Identify trends and opportunities to improve customer experience and service delivery. 
• Maintain accurate records using CRM and complaint management systems. 
• Experience managing complaints within a contact centre or customer service environment. 
• Strong conflict resolution and customer communication skills. 
• Excellent written and verbal communication, with the ability to adapt your approach to different situations. 
• The ability to investigate issues, analyse information and identify practical solutions. 
• A calm, resilient and empathetic approach when handling challenging conversations. 
• Experience using CRM systems and maintaining accurate customer records. 
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines. 
• Excellent attention to detail. 
• A positive, collaborative and adaptable approach. 

050 Partnerships Manager

Reporting to: Fundraising Lead
Hours: Full Time (35 hours per week)
Key Relationships: Products Manager, Stewardship Manager, Fundraising Lead, Director of Development, CEO, COO, Trustees, External Partners
Location: Remote Working, with national travel requirements for meetings, events and collaboration.

Overall Purpose

The Partnerships and Philanthropy Manager will both raise money to support the sustainability of NHS Charities Together and contribute to supporting NHS Charities to increase their income.
The focus of the role is on developing and leading partnerships with corporates and philanthropy.

Overall Objectives

• To generate income across a portfolio of corporate partnerships and charitable trusts and foundations
• To support NHS charities to raise income from partnerships
• Work flexibly as part of a Development Team, supporting the range of fundraising and income generation that the team targets.

Key Responsibilities

The main duties and responsibilities of the role holder are as outlined below:

Partnership Development & Delivery

• Manage the range of existing partnerships across corporate and philanthropic audiences, creating and implementing bespoke solicitation and stewardship plans, generating income for the organisation or NHS Charities
• Translate our work into compelling and bespoke cases for support, making relevant and appropriate asks and soliciting multi-year strategic partnerships
• Identifyand develop new partnership opportunities whichbenefitour organisation or NHS Charities
• Develop opportunities for and deliver sponsorship income for our activity and events

Collaboration & Sector Support

• Work collaboratively with member NHS Charities to understand their fundraising needs, challenges, and opportunities.
• Build strong relationships with key stakeholders across the sector, supporting them to understand the most appropriate role for partnership-based fundraising
• Share learning and best practice from partnership relationships to inform future developments and sector growth.
• Contribute to supporting NHS Charities to raise their income, providing advice and guidance 1:1 and through supporting the delivery of member events
• Where required support the delivery of paid for consulting support to NHS charities on fundraising
• Keep abreast of trends in fundraising within and beyond the health sector.

Leadership & Financial Management

• Establish clear objectives, KPIs, and evaluation frameworks for all partnerships
• Monitor the performance and financial return of our partnerships work, producing regular reports and insights to inform decision-making.
• Provide effective line management to team members, ensuring they have clear objectives, professional development, and deliver high performance.
• Manage budgets as required, monitoring income and expenditure to ensure targets and forecasts are met, and reporting any variances promptly.
• Produce regular performance and income reports and insights to inform strategy and continuous improvement.
• Contribute to the effective running of the team, and participate in relevant training and team meetings.
• Ensure donor records are kept up to date on the fundraising database, and ensure our CRM records of key relationships are maintained
• Ensure all appropriate due diligence is undertaken and necessary gift agreements are in place.
• Ensure that all fundraising activity complies with the Fundraising Regulator’s Code of Fundraising Practice and relevant legislation.

Cross-Team Collaboration & Stakeholder Management

• Liaise with teams across the organisation to collaborate on member facing activity and ensuring our product offers fit with our member segmentation approaches.
• Support the team on other fundraising activity, for example around events, or in the cultivation and recruitment of individual donors

Competencies

Teamwork – ‘One charity’, working within and across teams

• Collaborates across teams, ensuring our activity is aligned with our wider support of members.

Building trust and respect – listen, feedback and learn

• Models our values through their work, seeking to support colleagues and understand their perspectives.
• Proactive, and adaptable to support the wider work of the organisation as required.

Responsibility – owning your part in our success

• Demonstrates commitment to delivering exceptional partnerships.
• Takes responsibility for developing and leading successful relationships which generate income.

Professionalism – creating an environment to achieve success

• Takes a learning approach to ensure we continually improve.
• Upholds the highest standards of integrity, ethics, and transparency, ensuring we always work within the Fundraising Code.

Stakeholder focus – understanding the needs of our key stakeholders and audiences

• Passionate about supporting NHS charities and helping them to increase their income.
• Seeks to understand the needs of NHS charities, shaping our support to maximise our impact in supporting them to raise income.
• Ensures our own fundraising does not compete with members.

Acumen – Sound decision-making

• Adapts and shapes partnerships based on learning to deliver success.
• Identifies and shapes member support around what is most effective.

Knowledge, Skills and Experience

• Fundraising Qualification, Chartered Institute of Fundraising, or equivalent
• Significant experience of fundraising, and the role and theory of fundraising through partnerships and/or philanthropic relationships
• Experience of securing significant partnerships of at least 5 figures from corporate partners, individuals or family foundations and managing relationships with major supporters
• Knowledge of the current philanthropy and High Net Worth Individual and/or corporate landscape and insight into future trends
• Excellent project management skills with the ability to manage multiple priorities and stakeholders.
• Creative thinker with a commercial mindset
• Collaborative working style with excellent stakeholder management skills
• Experience managing and developing team members.
• Influencing skills, with experience of working across teams or partner organisations.
• Experience of database management and using a fundraising CRM system
• An excellent communicator, in person and in written work
• Experience working within an NHS charity or large health-related fundraising environment.
• Experience in building credibility with senior external stakeholders and managing relationships with diplomacy
• Experience managing external relationships with suppliers

Other duties

• Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
• Carrying out the duties of postin accordance withNHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
• Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
• Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.

This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.

We are recruiting for an experienced and organised Student Records Manager who will lead and manage the NIoT’s operational delivery of student records within Registry. The postholder will ensure that all aspects of student records and student funding at the NIoT are compliant with rules and regulations and that processes are efficient.

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.

The Registry team at the NIoT plays a crucial role in the mission of the NIoT by delivering services which support the administration of student records from enrolment through to graduation. The Registry ensures that all aspects of the student lifecycle meet regulatory requirements and provide an exceptional student experience.

About the role

We are recruiting for a Student Records Manager to lead and manage the NIoT’s operational delivery of student records within Registry. The postholder will ensure that all aspects of student records and student funding at the NIoT are compliant with rules and regulations and that processes are efficient. The postholder will be the main point of contact for Faculties and NIoT staff in relation to student records and student finance. The postholder will be expected to work closely with colleagues across the NIoT to ensure that processes and procedures support the delivery of an exceptional student experience.

Essential Criteria:

• A commitment to the aims of the National Institute of Teaching.

• An interest in the education sector and a belief in the value of teachers and school leaders.

• A bachelor’s degree, or equivalent.

• Substantial experience of operations and management of student administration, particularly in student records and student finance.

• Strong understanding of UK higher education regulations and significant experience of Student Finance England regulations and processes.

• Excellent interpersonal and communication skills.

• Excellent organisational skills and attention to detail.

• Ability to receive, understand and convey information that needs careful explanation or interpretation e.g. procedures or regulations and provide guidance to others.

• Strong relationship management skills, including communication, engagement, facilitation and negotiation skills.

• Knowledge of data protection regulations and best practices in handling sensitive information.

• Experience of managing complex administrative processes in an educational setting and managing large data sets.

• Experience of planning, prioritising and organising team tasks to meet deadlines and monitor service delivery and quality.

• Proficient in the use of MS Office software packages, such as Word, Excel and Outlook.

• Experience of using and developing a management information system or CRM system.

• Experience of managing, analysing, interpreting and presenting data.

• The ability to problem solve and resolve both operational and strategic issues.

• Experience of designing and delivering improvements to processes and/or services.

Desirable Criteria:

• Experience within a student administration role in Higher Education at a managerial level.

• Experience of policy development and implementation.

• Experience of project management.

• Evidence of continued professional development.

This is an exciting opportunity for candidates looking to further develop their managerial experience within a fast-paced specialist higher education institution, and who wish to utilise their skills and expertise in registry and student finance operations. This is an opportunity to grow your skills in system development and management within a supporting and development focused environment.

Key benefits:

• Highly competitive pay and pay progression opportunities.

• Flexible start and end working times.

• Flexible working opportunities, including hybrid working.

• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service.

• Entry to the Local Government Pension Scheme.

• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.

• Excellent opportunities to develop your skills and experience and to progress your career.

The National Institute of Teaching is committed to creating a diverse environment and ensuring that all qualified applicants receive equal consideration for employment. We are committed to fair and inclusive recruitment practices and are open to job shares, secondments, part-time, and flexible working schedules.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Location: Within commutable distance of one of our campuses in Beckenham, Birmingham, Blackburn, Doncaster, Redcar, Bristol or Bradford.

Contract: Fixed term for 4 years due to funding.

How to apply

For more information and to apply online, please visit our vacancies page.

Closing date: 4.00pm on 17 August 2026.

Interview date: 1 September 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications.

Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.

Are you an insight-driven leader with experience of service design and development, CRM systems and data management? Do you enjoy turning evidence into action, building effective processes, and helping organisations maximise their impact? Then join Sported as our Network Services and Data Manager and play a key role in developing and evolving the services, activities, and support we provide to grassroots groups across the UK.

 

About Us

Sported is a charity that delivers funding, resources, and expert volunteer support to grassroots groups that use sport and physical activity to make a positive difference to people and communities.

Our network of 5000 groups reached over one million people across the UK in 2025–26. Through free support, resources and funding, we help trusted local leaders lower the barriers participation, building stronger, fairer communities and improving health and wellbeing, and opportunities for all.

We are now looking for a Network Services and Data Manager to join us on a full-time, permanent basis, working 37.5 hours per week.

Why Join us? 

· A supportive, friendly, engaged team, with a great people first culture

· A salary of £39,393 – £45,020 (dependent on experience)

· 25 days’ holiday per annum plus Bank Holidays

· Two additional wellbeing days per year

· Two paid volunteer days each year

· Up to five days’ paid study leave for self-funded training

· Flexible working arrangements

· A confidential counselling service

· Pension scheme

· Cycle to Work scheme

This role is a fantastic opportunity for a strategic and insight-driven professional with expertise in service design, CRM systems, and data management to join Sported's mission of supporting grassroots groups to create lasting change in their communities.

Here you will have the opportunity to provide leadership to a function with significant potential for growth and development. You'll be instrumental in embedding best practice across service design, establishing robust processes, enhancing data capability, and creating a culture of evidence-based decision-making.

The successful candidate will drive continuous improvement, helping to establish a high-performing, strategically focused function that maximises impact across the organisation.

The Opportunity 

This is more than a data role 

You'll lead the development of Sported's services, CRM systems, and data strategy, ensuring our decisions, processes, and offer to grassroots groups are driven by insight and evidence.

Working closely with colleagues across the organisation, you'll champion innovation, improve how we use data, and help create exceptional experiences for the grassroots groups we serve.

If you're excited by the opportunity to shape strategy, lead change and maximise social impact, we'd love to hear from you.

About You

• An excellent communicator, able to build positive working relationships with the wider team.

• An effective influencer, able to drive change and embed new ways of working across the organisation.

• A self-starter, able to work independently and under your own initiative.

• A curious mind, able to ask questions and pursue answers.

• A critical thinker, able to assess existing approaches and imagine new ways of working.

• A passion for making a difference to marginalised communities and people. 

Please see the job pack, where you’ll find details of roles and responsibilities, and required skills and experience.

The closing date for this role is Midnight on 20th August

Sported is an equal opportunities employer, and we warmly welcome applications from people of all backgrounds. We particularly encourage applications from ethnically diverse, LGBTQ+ and disabled communities, as well as people with lived experience of tackling inequalities, because we value the insight and strength that diverse voices bring to creating meaningful change.

We want you to feel comfortable and supported throughout the recruitment process. If there is anything we can do to help make the process more accessible for you, please let us know. 

We want every candidate to have the best opportunity to showcase their skills. That's why we use a anonymous recruitment process and provide interview questions in advance, supporting a fair, transparent and inclusive selection process.

About Overcoming MS:
Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment. 

Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.

Job summary:
As Overcoming MS enters its next phase of growth, data, digital insight and audience understanding will play an increasingly important role in helping the charity deliver its strategy and maximise its impact.

The Data & Insights Manager will lead the organisation's approach to data, audience insight and digital performance, ensuring that information is transformed into meaningful insight that supports better decision-making, improves supporter engagement and strengthens organisational effectiveness.

Working across Communications, Fundraising and Services, the postholder will oversee website performance, audience segmentation, reporting, data governance and organisational insight. They will champion a data-informed culture while ensuring colleagues have access to high-quality data, clear reporting and practical recommendations to improve performance.

The role combines operational delivery with continuous improvement and strategic development. Technical CRM development will be delivered through external specialist partners, allowing the postholder to focus on organisational insight, audience development and digital optimisation.

Key Responsibilities

1. Reporting, Insights & Decision Support

• Provide meaningful analysis and insight that enables evidence-based decision-making across the organisation.
• Produce organisational dashboards and KPI reporting.
• Develop Power BI reports and visualisations for the Leadership Team and Board.
• Produce campaign evaluation and performance reports.
• Identify trends in supporter behaviour and organisational performance.
• Analyse campaign effectiveness and recommend improvements.
• Develop predictive and trend reporting where appropriate.
• Support strategic planning through data-driven insight.

2. Audience & Supporter Development

• Develop a deeper understanding of audiences to improve engagement, retention and organisational impact.
• Support campaign segmentation and targeting selections for fundraising, communications and service delivery.
• Maintain audience reporting and engagement analysis.
• Develop audience segmentation models and map supporter and service-user journeys.
• Analyse behavioural trends across different audiences.
• Identify opportunities to improve acquisition, retention and engagement.

3. Data Governance & Continuous Improvement

• Ensure the charity maintains high standards of data quality, governance and operational efficiency.
• Support GDPR compliance and data governance processes.
• Monitor data integrity across organisational systems.
• Improve data governance frameworks and organisational standards.
• Identify opportunities to automate manual processes.Support the development of scalable systems and processes.

4. Data Capability & Organisational Development

• Champion the effective use of data across the organisation and build organisational confidence in data-driven decision-making.
• Train and support colleagues in the effective use of data and reporting tools.
• Develop user guidance and documentation and promote consistent reporting standards.
• Lead cross-organisational data improvement projects.
• Increase organisational confidence in using insight to inform decisions.
• Build strong relationships with teams to understand emerging information needs.

5. Website Performance & CMS Management

• Lead the ongoing management and optimisation of the charity's website, ensuring it delivers an excellent user experience and supports organisational objectives.
• Monitor website health, accessibility and technical performance.
• Work with external website developers to resolve issues and implement improvements.
• Analyse user journeys and identify opportunities to improve engagement.
• Ensure accessibility standards continue to improve across the website.
• Develop recommendations to improve digital performance and user experience.

Person Specification

Essential

Experience

• Experience producing dashboards, KPI reporting and organisational insight.
• Strong analytical skills with experience using Power BI and advanced Excel.
• Experience developing audience insights and segmentation.
• Experience interpreting website analytics and digital performance metrics.
• Experience improving organisational reporting and decision-making.
• Experience working with CRM systems (Microsoft Dynamics desirable) and managing data effectively.
• Experience working with multiple stakeholders to translate business needs into actionable insight.
• Experience delivering continuous improvement projects.

Knowledge

• Strong understanding of data governance and GDPR.
• Understanding of website analytics, digital marketing metrics and conversion tracking.
• Knowledge of audience segmentation and customer journeys.
• Understanding of reporting methodologies and performance measurement.
• Knowledge of accessibility principles and digital best practice.

Skills

• Excellent analytical and problem-solving skills.
• Ability to interpret complex data and communicate clear recommendations.
• Strong stakeholder management and influencing skills.
• Excellent written and presentation skills.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail while maintaining strategic perspective.

Desirable

• Experience with Microsoft Dynamics.
• Experience using Google Analytics 4.
• Experience using Power BI.
• Experience working with charities.
• Experience supporting website redevelopment or digital optimisation projects.
• Understanding of Power Automate or workflow automation (from a business process perspective rather than technical development).

This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role. 

 

What can we offer you? 

Our staff benefits include: 

• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays.
• Flexible working. 
• Remote working.
• 5% Pension. 
• Employee Assistance Programme.

How to apply 

Please send your CV and a covering letter by clicking on the 'apply now' button.

Application timeline:

• Deadline for applications: 16th August at 4pm.
• Shortlisting: 17th August.
• First round interview: 20th and 21st August. 
• Second round interview: TBC.

Please respond ASAP, as we will start screening candidates as soon as we receive applications.

Our Commitment to Equity, Diversity and Inclusion

We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.

We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.

If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.

Strategic Partnerships Manager

Location: London

Salary: Up to £45,000 per annum

Vacancy Type: Permanent, Full Time (37 hours per week)

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

As Strategic Partnerships Manager, you will help shape Catch22's future growth by building influential relationships with commissioners, funders and strategic partners. You will lead our approach to stakeholder engagement, ensuring market intelligence, trusted relationships and early opportunity insight are translated into sustainable growth opportunities.

Working closely with senior leaders, you will raise Catch22's profile across key markets, influence future services and funding opportunities, and play a pivotal role in securing the partnerships that enable us to deliver lasting impact for people and communities.

Your key responsibilities will include:

• Developing and delivering a structured, agile stakeholder engagement strategy and delivery plan for Catch22.
• Overseeing Catch22's commissioner and funder engagement activity, coordinating and influencing engagement across senior colleagues to ensure activity is strategic, aligned and supports sustainable growth.
• Building and managing senior relationships across local government, strategic authorities, trusts, foundations and lottery funders, creating opportunities to understand, anticipate and respond to future commissioning and funding priorities.
• Leading Catch22's place-based engagement approach, coordinating local engagement activity and strengthening relationships across priority markets and emerging devolved structures.
• Generating and sharing commissioner, funder and market intelligence, acting as a trusted advisor to operational and business development leaders and informing growth priorities, service development and pipeline decisions.
• Owning and continuously improving stakeholder engagement processes, systems and reporting, effectively using data and technology, while ensuring effective governance, compliance and risk management.

Qualifications

We are looking for a credible and thoughtful relationship-builder who earns trust, navigates complexity with sound judgement and responds confidently and pragmatically to emerging opportunities and challenges.

You will bring to the role:

· A strong track record of building influential relationships with commissioners, funders, government departments, trusts, foundations, strategic partners and other senior stakeholders.

· Experience developing and delivering stakeholder engagement strategies that have supported organisational growth and strengthened market position.

· Exceptional influencing, negotiation and relationship-building skills, with credibility at executive, political and system-leader level, and experience aligning senior colleagues around a strategic approach to stakeholder engagement.

· Strong understanding of public sector commissioning, procurement and grant funding, including local government, integrated care systems and the evolving devolution landscape.

· Excellent communication and presentation skills, able to influence diverse audiences and translate complex information into clear, compelling messages.

· Experience of stakeholder mapping, engagement planning and measuring relationship effectiveness.

· Digitally confident and data-driven, with experience using CRM systems and market intelligence tools to inform decision-making.

· Willingness to travel nationally, as required.

Additional Information

Flexibility: Fully remote role (UK based), or with access to our central London office
Application Deadline:  Wednesday 26th August 2026
Interviews: Thursday 10th and Friday 11th September

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to apply. 

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role

We are looking for a skilled and proactive Data Management Officer to join the charity’s Data and Insights Function. You will be joining the charity at a time of significant opportunity as we continue to strengthen our approach to data, insight and supporter engagement.

The Data Management Officer will mainly be responsible for managing and developing our Customer Relationship Management (CRM) system and supporter data. This is an exciting opportunity for an experienced CRM and data professional who enjoys hands-on responsibility for systems, process improvement and data management, and enabling colleagues to deliver exceptional fundraising, marketing and supporter engagement activity. Working closely with teams across the charity, you will ensure our CRM remains effective, compliant and fit for purpose while helping us better understand and engage our supporters. Your work will directly contribute to our ability to raise funds and support our life-saving mission.

This role can be offered on a fully remote basis, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Proven experience managing CRM systems in a charity or fundraising context and being comfortable working with large datasets.

• Experience with data segmentation, ETL processes, transformation and import / export processes.

• Strong understanding of data protection legislation (e.g. GDPR).

• Understanding of Gift Aid regulations and charity fundraising compliance.

• Confident using query tools and an understanding of query-based data extraction.

• Strong IT skills with competency using the MS Office suite and Excel in particular.

• Strong interpersonal skills with the ability to work collaboratively across teams and support non-technical colleagues.

• Ability to analyse and translate data into clear findings for campaigns and reporting, including donor value analysis.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 4 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

Interviews will take place at our base at Perth Airport in Scone, or remotely, during the weeks commencing the 24th or 31st August 2026.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 16th August 2026. 

Bid & Proposal Manager

Location: London

Salary: £44,000 - £48,000 per annum

Vacancy Type: Permanent, Full Time

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

As a Bid and Proposal Manager, you will play a pivotal role in securing funding that enables Catch22 to deliver life-changing services across the UK. Working within a high-performing and collaborative Business Development team, you will lead the development of major public sector and grant funding opportunities, shaping innovative solutions that respond to complex social challenges and drive sustainable organisational growth.

This is an exciting opportunity to work at the heart of strategic growth, influencing service design, developing partnerships, and leading bids that have a direct impact on the communities we serve. You'll take ownership of high-profile opportunities while collaborating with colleagues across the organisation to maximise our success.

Your responsibilities will include:

· Leading complex public sector bids and grant funding proposals from assessment through to submission, securing significant income and strategic growth opportunities for Catch22.

· Managing end-to-end bid and proposal processes, delivering high-quality, compliant submissions within tight timescales and governance requirements.

· Developing compelling, high-scoring bid content and innovative, outcomes-focused solutions that respond effectively to commissioner and funder requirements.

· Bringing together operational leaders, external partners and subject matter experts to create credible, deliverable and commercially competitive service models.

· Conducting competitor analysis and bid strategy development to inform bid decisions and maximise win rates.

· Building and managing delivery partnerships that strengthen proposals, enhance service quality and deliver value for Catch22.

· Providing leadership and assurance throughout the bid lifecycle, ensuring effective governance, compliance and proactive risk management.

· Contributing to a culture of continuous improvement, championing innovation and adopting new approaches and technologies that enhance bid quality and team effectiveness.

Qualifications

We are looking for highly motivated, results-driven professional who brings:

· Proven experience leading successful high-value or complex bids, proposals or projects.

· Exceptional writing, communication and stakeholder engagement skills.

· A track record of securing six-figure public sector contracts and/or grant funding.

· Experience developing service solutions and funding propositions with operational teams, partners and stakeholders, including facilitating workshops.

· Strong commercial awareness and a good understanding of the business development lifecycle.

· Knowledge of one or more of Catch22's core service areas, including education, justice, employability, health, or victims and exploitation services.

· Confidence using technology, CRM systems and data to improve performance and effectiveness.

· An undergraduate degree, project management qualification, or equivalent relevant experience.

· A commitment to inclusion, equity and belonging, fostering positive and respectful working relationships.

· Willingness to travel across the UK to engage with colleagues, partners, commissioners and sector stakeholders.

Additional Information

Flexibility: Fully remote role (UK based), or with access to our central London office
Application Deadline:  Wednesday 26th August 2026
Interviews: Thursday 10th and Friday 11th September

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to click apply. 

About Overcoming MS:

Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment.

Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.

We're entering an exciting new chapter. Over the next three years, we're investing in growing philanthropy to diversify income, build long-term sustainability and reach more people living with MS than ever before. This newly created role will play a pivotal part in making that ambition a reality.

Job summary:
As our Philanthropy Manager, you'll lead our trusts and foundations fundraising while building meaningful relationships with major donors who share our vision. Working closely with the Director of Fundraising & Communications, CEO and Trustees, you'll help build and grow our philanthropy programme, securing significant gifts and developing long-term partnerships that enable more people living with MS to access trusted information, evidence-based lifestyle guidance and a supportive community.

This is a rare opportunity for an ambitious fundraiser who enjoys building something new. You'll have the freedom to shape a growing philanthropy programme, develop new opportunities and play a central role in delivering our fundraising strategy.

About you

You're an experienced relationship fundraiser with a successful track record in trusts and foundations and/or major donor fundraising.

You'll bring:

• A proven track record of securing significant five-figure gifts and grants, with experience developing or securing six-figure funding opportunities.
• Excellent proposal and bid writing skills.
• Strong relationship-building and stakeholder management experience.
• Confidence working with philanthropists, senior decision-makers and trustees.
• The ability to balance strategic thinking with delivering ambitious income targets.
• Excellent communication, organisation and influencing skills.

Most importantly, you'll share our belief that everyone living with MS deserves access to trusted information, practical support and hope for the future.

Key responsibilities and duties:
The role comprises of the following key areas of responsibility:

Trusts and Foundations

• Lead and develop our trusts and foundations fundraising programme.
• Build and manage a strong pipeline of prospective charitable trusts and foundations.
• Research and identify new funding opportunities aligned to Overcoming MS' strategic priorities.
• Develop compelling funding applications, reports and proposals.
• Deliver excellent stewardship and timely reporting to existing funders.

Major Donors

• Develop and manage relationships with existing and prospective major donors.
• Work with the Director of Fundraising & Communications, CEO and Trustees to identify, cultivate, solicit and steward prospective philanthropists.
• Develop tailored cultivation and stewardship plans aligned to supporters' interests and motivations.
• Prepare personalised proposals, presentations and impact reports.
• Secure significant five-figure gifts while developing and progressing opportunities capable of generating transformational six-figure support.

Philanthropy development

• Research and identify opportunities to grow both restricted and unrestricted income.
• Develop compelling cases for support that communicate the impact and ambition of Overcoming MS.
• Collaborate with colleagues across fundraising, communications and services to translate our evidence, insight and organisational priorities into inspiring funding propositions.
• Contribute to philanthropy strategy, pipeline development, income forecasting and long-term fundraising growth.
• Maintain accurate fundraising records, prospect pipelines and reporting through our CRM system.
• Support donor cultivation events and opportunities to deepen supporter engagement.

Compliance and representation

• Act as an ambassador for Overcoming MS, building relationships that increase awareness and support for our work.
• Ensure fundraising activity complies with the Fundraising Regulator's Code of Fundraising Practice, GDPR and organisational policies.
• Keep up to date with fundraising best practice and sector developments.

Person Specification

We're looking for someone who is excited by the opportunity to build, grow and shape a philanthropy programme that will help more people live well with MS.

Essential

• Proven experience securing significant five-figure gifts and grants from trusts and foundations and/or major donors, with experience developing or securing six-figure funding opportunities.
• An excellent track record of developing successful funding applications, compelling proposals and persuasive cases for support.
• Experience identifying, cultivating, soliciting and stewarding high-value supporters.
• Outstanding written communication skills, with the ability to translate evidence and impact into compelling fundraising propositions.
• Strong relationship-building and influencing skills, with confidence engaging philanthropists, trustees and senior stakeholders.
• Experience managing fundraising pipelines and using CRM systems.
• Excellent organisational and project management skills, with the ability to manage multiple priorities independently.
• A proactive, collaborative and solutions-focused approach.
• Excellent attention to detail.
• A commitment to the mission and values of Overcoming MS.

Desirable

• Experience working within a health, disability or medical charity.
• Experience working with volunteer leaders, ambassadors or Boards.
• Experience using Dynamics 365 or a similar CRM system.
• An understanding of multiple sclerosis or an interest in evidence-based lifestyle approaches to long-term health.

This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role. 

Why join us?

You'll join an ambitious, evidence-led charity with a global reach, where you'll have the opportunity to shape a growing philanthropy programme from the ground up.

We offer:

• Fully remote working within the UK.
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays. 
• 5% pension scheme. 
• Genuine flexibility around how your 22.5 hours are worked across the week.
• Employee Assistance Programme. 
• Opportunities for professional development and growth.
• The opportunity to work closely with the CEO, Trustees and senior colleagues to build a sustainable philanthropy programme.
• The chance to make a lasting difference for people living with MS.

How to apply 

Please click on the ‘apply now’ button and send your CV and a covering letter.

In your covering letter, please let us know: 

• Your motivation for applying for the role.
• Your notice period. 
• Your current location.

Application timeline:

• Closing date: 9am on Thursday 13th August. 
• First round interviews: Tuesday 18th August online via Microsoft Teams.
• Second round interviews: TBC.

Please respond ASAP, as we will start screening candidates as soon as we receive applications. 

Our Commitment to Equity, Diversity and Inclusion:

We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.

We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.

If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.

We can’t fix issues like poverty, inequality, health and climate change alone. We are fully conscious of the scale of the challenge that faces the country and the urgent need to respond. That’s why the School for Social Entrepreneurs exists, to empower and equip people with entrepreneurial ideas and solutions to grow the social economy. The social economy is a movement of organisations and enterprises that prioritise people and planet. Together, we are committed to tackling the greatest social and environmental challenges of our time.This is a new and exciting role at a significant time of growth for the School for Social Entrepreneurs. In the coming year. we are developing new programmes, working with leaders who are developing small community led social and environmental projects as well as leading larger charities and social businesses developing social investment and housing solutions.

We’re not a traditional funder. Our grants tend to be small, but they punch above their weight, helping social and environmental entrepreneurs take the next step to grow their organisations. Our grants run alongside learning programmes, challenging and supporting leaders. We’re innovative in how we do this, through both traditional and enterprise grants. We lead on Match Trading™, a grant that challenges leaders to grow their trading income, and we are working on further grants innovations.

You will work with our Grants Team, Project Co-ordinators and Assessment Lead to develop and support grant management across a range of programmes. Your role will be to lead on specific programmes, including supporting assessment, onboarding and grant management. You will ensure that grantees are fully supported to manage their grants and ensure that grant management is compliant, auditable, efficient, and timely. You will support the development of grant policies and processes, writing grant paperwork and documentation, overseeing payments, and reporting to the wider Programmes Team and others about our work.

You don’t need to have managed grants before, but you do need to have a good understanding of a wide range enterprises and charities, gained through experience of training, business consultancy or development support. You will have a good understanding of business models, legal structures and financial systems that social and environmental organisations and community run and owned businesses may use. You will need to understand social enterprise finances, be able to read accounts, budgets, cashflows and have a good knowledge of social enterprise income streams.

We need someone who understands how hard it is to start up and grow social and environmental enterprises and can support people from diverse backgrounds in managing their grant, finances and growing their business.

Are you up for the challenge?

Interviews: Friday 18th and Friday 25th September (online)

Are you a relationship-focused sales professional who enjoys developing long-term partnerships rather than chasing quick wins?

TPP Recruitment is supporting a leading UK awarding organisation to recruit a Commercial Manager. This is an exciting opportunity to inherit an established portfolio of customers and prospects while driving growth across a well-respected organisation with ambitious plans for the future.

Operating within the education and skills sector, you will work with colleges, training providers, adult education organisations and employers, building trusted relationships that deliver excellent customer retention alongside sustainable new business growth.

Salary: £47,859 per annum
Employment type: Permanent
Working arrangements: Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.
Working pattern: Full‑time, 35 hours per week
Other benefits:

• Generous bonus structure
• Significant autonomy and ownership of your region
• Extensive opportunities for career progression and professional development
• Join a supportive and collaborative commercial team
• Work for an organisation with a strong reputation across the education and skills sector

About the Organisation

TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.

With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.

About the Role

As Commercial Manager, you will take responsibility for a portfolio of existing customer accounts across the West Midlands, Wales and Southwest region, while also identifying and securing new business opportunities.

This is a highly client-facing position, with regular travel across your territory and approximately two to three days each week spent meeting customers and prospects. The sales cycle is consultative and relationship-led, requiring patience, credibility and a long-term approach to business development.

You will be responsible for customer retention while building a strong pipeline of new opportunities and contributing to regional growth targets.

Key Responsibilities

• Manage and develop relationships with existing customer accounts
• Maintain a minimum customer retention rate of 95%
• Identify, develop and convert new business opportunities across your region
• Deliver against annual new business growth targets
• Create and manage a robust sales pipeline through consistent prospect engagement
• Conduct regular customer visits and account reviews
• Present to senior stakeholders, decision-makers and prospective customers
• Use CRM systems to track opportunities, forecast income and monitor performance
• Work closely with marketing, customer service and product teams to support growth
• Gather customer intelligence and market insight to influence future development
• Represent the organisation at meetings, events and conferences

Skills / Experience Required

• Successful experience in sales, business development, account management or partnership management
• A strong track record of achieving commercial targets and growing customer relationships
• Excellent communication, presentation and stakeholder management skills
• Experience managing multiple accounts and opportunities simultaneously
• The ability to work independently while collaborating effectively with colleagues
• Strong organisational and planning skills
• A customer-focused and consultative approach to sales
• Experience within education, awarding organisations, training providers, further education or skills-based sectors (desirable)
• Knowledge of qualifications, assessment or learning services (desirable)

To Apply

• Please submit your CV outlining your relevant commercial, sales or business development experience.

Interview Process

The interview process will vary depending on location:

• Candidates based near the organisation's Northwest office will attend a single in-person interview
• Candidates based further afield will complete a two-stage process, comprising an online interview followed by a final in-person interview

As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.

Deadline

• Applications are being reviewed on a rolling basis until the position is filled.
  • Early application is recommended.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

At UHCW Charity, we believe everyone deserves the best possible care when they need it most. As the official charity for University Hospitals Coventry and Warwickshire NHS Trust - including University Hospital Coventry and the Hospital of St Cross in Rugby - we go beyond what the NHS alone can provide. With the support of our community and partners, we fund everything from state-of-the-art equipment and enhanced hospital environments to pioneering research and staff wellbeing initiatives.

We're now looking for an experienced and ambitious Fundraising Manager to help drive our fundraising to the next level. Leading our corporate, community and events fundraising, you'll build meaningful relationships with supporters, inspire new partnerships, oversee high-quality fundraising events and campaigns, and ensure every supporter has an exceptional experience. You'll also line manage our Fundraising Assistant and play a key role in shaping the future growth of the Charity.

This is an exciting opportunity to join a small, passionate team where your ideas, leadership and expertise will have a direct impact on patients, families and NHS staff across Coventry and Warwickshire. Together with our supporters, we're proud to help create the best possible experience for every patient and their loved ones, every day.