Customer service manager jobs in Birmingham

Helplines Partnership (HLP) is looking for a creative, digitally skilled communicator to join our small, friendly team. This is a varied and rewarding role at the heart of the UK helpline sector, with real scope to grow our reach, membership and influence.

You will support and deliver HLP's Marketing and Communications Strategy managing social media, building email campaigns, leading on website content, and producing graphics and video. You will co-create sector campaigns including our annual Helpline Awareness Day, develop press releases and media commentary, and report on performance across all digital channels. Strong organisational skills and the ability to manage budgets and lead cross-team projects are essential.

The ideal candidate will have experience in digital communications or marketing, be a confident copywriter across multiple audiences, and be comfortable with CRM software and a website CMS. Familiarity with tools such as Canva, Mailchimp, Google Analytics or Wagtail is desirable, as is knowledge of the charity or membership sector. Above all, we want someone self-motivated, collaborative and passionate about making a difference who shares our values of quality, passion, integrity, ambition and equity.

We are interviewing on a rolling basis, so early applications are encouraged. HLP is an equal opportunities employer.

Our Values: 

Helplines Partnership’s core values have been developed to guide the way we want to work, manage our business, and deliver our services. They provide the foundation for our staff when responding to members and stakeholders. 

Quality – confirming our commitment to value and excellence 

Passion – affirming our enthusiasm for what we do 

Integrity – upholding our commitment to honesty and sound work principles 

Ambition – emphasising our motivation and determination to succeed 

Equity – committing ourselves to fairness and equality 

Helplines Partnership is committed to inspiring its members with the same ethos and building a connected, responsive and sustainable help-sector and is committed to anti-discriminatory values and to the involvement of users of services. 

Other requirements: 

This is a homeworking role. 

Expectation of occasional/regular travel and work effectively within and outside the UK. 

This is a part-time position 22.5 hours per week - Wednesday - Friday.

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: Central Scotland | Community Based/Home Working

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. This is a community-based position working from home but covering South Central Scotland.

Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process.

The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.

This is home based and the candidate must have their own vehicle for use of traveling around the region covered. Occasional travel to London will be required.

Additional Information

· Driver’s License

· Enhanced DBS check

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Friday 22nd May 2026, 5:00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary

This role forms a key part of a new Strategy & Insight Team at Bowel Cancer UK, which seeks to build core capabilities to enable us to be as effective as we can be for people affected by bowel cancer. The Audience Insight Specialist will be an internal leader, building our capability to understand our core audiences and the people we need to reach to achieve our strategic goals. You will support a cultural shift in how the charity takes an audience-led approach to planning, decision-making, and communications, as our CRM, data infrastructure, and Strategy & Insight functions continue to develop. Making best use of internal and external sources, you will distil data into meaningful insight, tailored to different audiences. You will support a consistent approach to audiences across the organisation, while flexing to meet the needs of different teams, ensuring that any understanding of audience is rooted in evidence.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Location: Remote (Based in England & Wales with occasional travel required)

Salary: £24,479 - £25,360 pro rata (£9,792 - £10,144 actual)

Hours of work: 14 hours per week 

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Accounts Assistant role involves:

• Processing day-to-day finances, ensuring all bank accounts and transactions are reconciled and coded correctly on Xero at month end.
• Ensuring all income is accurately processed and recorded on Xero and our CRM system (Beacon).
• Generating invoices as required, inputting into Xero, and chasing outstanding payments
• Overseeing and managing the expense card system (Volopa), topping up individual cards as required and processing payments
• Supporting the Finance Manager in the planning and production of accurate annual budgets.
• Supporting the Finance Manager with preparing documents required for annual audit.

About you

Are you organised with good attention to detail? Do you have booking training or experience? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Accounts Assistant position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is Monday 25th May at 4pm. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. 

The Trusts & Foundations Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes.

Working closely with the Head of Trusts & Foundations, you will play a pivotal role in increasing income from trusts and foundations by developing and managing a strong pipeline of funders, securing new grants, and building long-term relationships that lead to increased and multi-year support. You will research and prepare compelling applications to both new and existing funders, alongside producing timely, engaging reports that clearly demonstrate impact.

This role requires a highly organised and motivated individual with a passion for writing, strong attention to detail, and the ability to deliver exceptional cultivation, stewardship and relationship management of trusts and foundations aligned with our mission.

Your work will directly support hospice at home care, specialist play services, and meaningful family days out for children with life-limiting and life-threatening conditions – making a tangible difference to families during the most difficult of times.

Hours: 22.5 hours per week working from home – applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £19,800 per annum for 22.5 hours per week (£33,000 FTE per annum)

Key requirements:

• Work with the Head of Trusts & Foundations to agreed income targets and growth.
• Build and maintain a strong pipeline of small and medium trusts and foundations (giving up to £10,000).
• Produce high-quality, tailored applications to prospective funders aligned with agreed criteria.
• Prepare meaningful update reports, demonstrating the impact of a funder’s support, whilst ensuring all reporting requirements and deadlines are met.
• Deliver excellent relationship management and stewardship through regular reporting and tailored communications.
• Conduct prospect research to identify and prioritise new trust funding opportunities aligned with The Pepper Foundation’s work.
• Maintain accurate and up-to-date records of all communications on the Donorfy CRM database whilst keeping abreast of GDPR.
• Stay up to date with current trends in trust fundraising.
• Ensure compliance with relevant regulations, including the Fundraising Regulator Code of Practice, and internal Safeguarding Policies.
• Represent The Pepper Foundation at events as required.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: 1st June 2026 at 5pm

Interview dates: First-round interviews on 10th and 11th June and second-round interviews on 15th June 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.

Role Purpose

The Partnerships Development Lead will be responsible for proactively generating significant income from five and six figure corporate partnerships.

You will manage the new business pipeline, identify new opportunities with prospective corporate partners and develop lasting relationships with them. You will develop compelling applications and creative partnerships proposals securing new and exciting partnerships for Child Bereavement UK.

Main Responsibilities

• Lead corporate new business development to drive the growth of corporate partnerships.
• Develop, manage and steward a portfolio of partners by building strong relationships to maximise multiyear giving and growth.
• Work alongside the Head of Corporate Partnerships and Commercial to support the development and implementation of a new Partnerships strategy covering development of a prospect pipeline, building a culture of peer referrals, annual targets and key account plans.
• Research and identify new corporate prospects who have the potential to make a significant difference to the lives of grieving children. You will develop and implement cultivation strategies to turn prospects into supporters.
• Prepare and present highly customised, compelling funding proposals to prospective corporate prospects.
• Make effective and targeted new business calls, including warm and self-generated leads.
• Work closely with the Corporate Partnerships Account Manager to deliver a thorough on boarding process ad handover for new accounts.
• Identify key decision makers and use strong consultative and negotiation skills to articulate the benefits of a partnership with Child Bereavement UK.
• Maintain an awareness of corporate giving trends, news, events and legislation in the UK and pick up on opportunities or topical issues that will enhance the charity.
• Develop new corporate partnership products to cultivate new donors, and work alongside the Director of Income Generation and Head of Corporate Partnerships on the introduction of a new Development Board.
• Work closely with the Regional Fundraising Managers to spot new opportunities.

All Staff

• Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the Quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.

Person Specification

Essential

• Experience of working in corporate fundraising, including being confident in pitching and writing proposals for a corporate partner audience.
• Experience of prospecting and new business development.
• Experience of securing 5-6 figure partnerships from corporates.
• Strong interpersonal skills and the ability to relate with senior stakeholders both internally and externally.
• Highly professional, flexible and committed to achieve and exceed KPIs.
• Exceptional communication skills both written and verbal.
• Strong influencing skills.
• A self-starter with strong team working skills.
• Excellent time management and organisational skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines.
• A creative thinker and quick to respond to opportunities
• Strong presentation skills

Desirable

• Understanding of child bereavement.
• Experience of using Salesforce CRM System.

Recruitment Timetable

Application deadline: 27th May 2026 at midnight

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

Join Addiction Family Support

Addiction Family Support is the leading UK-registered charity supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The role: Family Support Worker (Bereavement)

As a Family Support Worker at Addiction Family Support, you will be responsible for delivering a range of services to provide crucial emotional and practical assistance to individuals bereaved (and affected) by the loss of a loved one due to addiction. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

Our service delivery takes place via several methods, including taking calls on our telephone Helpline, responding to emails through our email service and delivering remote 5-Step Method informed intervention to individuals and groups via an online platform.

Working patterns are flexible and you may be expected to work on a rota basis, and we would hope to be able to offer more hours per week in time when funding allows it.

You will need to be confident in your ability to provide support via a variety of remote and digital platforms, being able to respond to immediate requests for support. You will be an active and involved member of our team and contribute to all aspects of our work to help us achieve our strategic goals and work towards achieving our vision.

Responsibilities:

• Offer empathetic and non-judgmental structured emotional and practical support to those affected by the bereavement of a loved one due to addiction (via a Helpline and 5-Step Method informed one to one and group support).
• Provide or signpost information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Follow guidelines and safeguarding practices - ensuring safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies. 

Ongoing support

As a Family Support Worker (Bereavement), you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide. 

 Join our team of change-makers

Are you ready to make a difference? We're on the lookout for a vibrant, enthusiastic, proactive and collaborative individual with the right skills and experience to become part of our incredible charity.

Be part of something special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an award-winning journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 5.00pm on Friday 29 May 2026.

Interviews will be held w/c 8 June 2026.

Where Next is a well-established charity supporting adults with learning disabilities to live fulfilling, independent lives. We are looking for a capable and reliable Finance Officer to lead our day-to-day financial operations and support the organisation as we continue to grow.

The Role

This is a hands-on role with responsibility for the smooth running of all core finance functions, including:

• Payroll, pensions, and statutory returns
• Purchase and sales ledger (including varied client income streams)
• Bank reconciliations and cashflow management
• VAT returns (including partial exemption) and Gift Aid
• Monthly management accounts and reporting

You will be the go-to person for finance, working closely with the CEO and senior team to ensure strong financial control and provide clear, practical financial information.

About You

You will:

• Have solid experience in a finance or bookkeeping role
• Be confident managing end-to-end finance processes
• Be highly organised, accurate, and reliable
• Be comfortable working independently and taking ownership
• Ideally have experience with Xero, payroll, and VAT

Experience in the charity sector or working with restricted funding is a bonus, but not essential.

Why Join Where Next?

• Flexible working – part-time or full-time considered
• Hybrid working available
• A varied role with real responsibility
• Opportunity to grow into broader financial and organisational responsibilities
• A supportive, values-driven organisation where your work has real impact

Apply

If you’re looking for a role where you can combine strong finance skills with meaningful work, we’d love to hear from you.

We are open to shaping the scope of this role around the successful candidate, depending on experience and working pattern.

Community Fundraising Assistant - North 

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!

It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraising Assistant - North, to join our Community and Digital Fundraising team.

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Are you able to provide friendly and professional support to fundraisers and supporters?   
• Do you have experience in supporting events or community activities?
• Do you live in either Scotland, North East England, North West England or the East Midlands? 

​

Have you answered Yes to these questions?

Does this sound like the opportunity to really take the next step in your career?

Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.​​​

If you have the skills and ambition that we are looking for we are excited to receive your application.  We are really looking forward to welcoming a new member to our team!​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Role Purpose

As Head of Creative & Content, you will shape and champion the creative vision of Child Bereavement UK. You’ll lead the development of a bold, purposeful content and creative strategy that brings our mission to life, ensuring every story, campaign and asset is high-quality, evidence-based, accessible and emotionally resonant across all channels.

You’ll set the creative direction and ensure everything we produce is consistently compelling, inclusive and impactful, delivering outstanding user experiences that truly connect with our audiences.

This role leads the full content lifecycle, from strategic planning and innovative production to governance and evaluation. You’ll drive creativity that supports income generation, strengthens service delivery and grows brand awareness, making sure our content doesn’t just inform, but inspires action and change.

Main Responsibilities

1. Leadership, Team Management & Administration

• Work alongside the Director of Marketing & Communications to lead the Marketing & Communications team, ensuring there is a clear direction of travel, an understanding of purpose and exemplary culture embedded to drive future success.
• Provide clear leadership and direct line management to the Brand Lead and Content Creator.
• Build a high-performing content function with strong planning, evaluation and cross-functional collaboration.
• Support and mentor a network of volunteer content creators.
• Champion innovation, best practice and a user-centred approach to content.
• Proactively formulate appropriate, strategic and creative responses and pitch new ideas for campaigns and activities.
• Oversee the content strategy for all level 1 output, and seasonal appeals and campaigns.
• Effectively manage expenditure across all content workstreams in line with agreed expenditure budgets.
• Ensure that the recording of permissions and consents is adhered to in line with our policies and procedures and in accordance with GDPR.
• Deputise for the Director of Marketing & Communications when required.

2. Creative and Content Strategy & Governance

• Set, implement and continuously evolve the organisation-wide content strategy, ensuring alignment with strategic aims and audience needs.
• Oversee content systems, processes, policies and tools to ensure consistency, quality, accessibility and compliance.
• Develop a sensitive and safe lived-experience content strategy, ensuring safeguarding standards are met and contributors are appropriately supported in partnership with service teams.
• Identify and pursue content collaboration opportunities to enhance reach, impact and brand visibility.
• Manage the content budget and ensure effective prioritisation and resourcing.

3. Content Creation, Management & Delivery

• Lead delivery of high-quality cross-channel content, including copy, editorial, design and audio-visual assets.
• Develop and provide creative direction for content-led campaigns.
• Grow and manage a library of level 1 and evergreen content.
• Identify new and emerging content opportunities appropriate content opportunities using market insight and analytics to continuously develop Child Bereavement UK’s content position.
• Create, assign, commission and manage a diverse range of evergreen and project specific multimedia content including but not limited to video, audio, design and copy.
• Maintain a robust content production schedule to support organisational priorities.
• Quality-assure and ensure all content meets visual identity, user experience, accessibility, safeguarding and GDPR requirements.
• Support colleagues with interviewing service-users, professionals, staff and supporters and producing high-quality case studies for use across channels including the Impact Report, website, publications, social media and fundraising materials.
• Support and guide colleagues with basic content production duties as needed.

4. Brand & Information standards

• Provide line management and leadership to the Brand Lead to oversee brand (design, editorial and audio-visual) standards across all key external communications.
• Support the Brand Lead to identify and steward brand opportunities and collaborations.

5. Insight, Evaluation & Reporting

• Lead ongoing insight and research activities to assess content effectiveness and identify gaps or opportunities.
• Monitor and analyse content reach, performance and effectiveness producing regular reports for senior leadership.
• Adopt test-and-learn approaches (e.g., A/B testing and insight sharing) to drive continuous improvement.

6. Collaboration & Stakeholder Engagement

• Work closely with the Directors of Marketing & Communications, Services & Service Transformation, and Income Generation to deliver strategic content needs.
• Partner with bereavement services, income generation and participation teams to identify and maximise high-value content opportunities.
• Collaborate with brand and marketing colleagues to deliver projects aligned to the marketing strategy and comms plans.
• Liaise with creative agencies, media partners and freelance suppliers.
• Foster strong cross-charity relationships to ensure coherent messaging and shared learning.

All Staff

• Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the Quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.

Person Specification

Essential

Experience & Knowledge

• Proven experience developing and delivering an organisation-wide content strategy.
• Experience leading a content or editorial function in a complex organisation (charity, health, social care or similar desirable).
• Proficient in graphic design and video editing skills (e.g. Canva, Adobe, CapCut).
• Strong track record for producing and overseeing high-quality written, digital, graphic and audiovisual content.
• Experience commissioning and managing agencies, freelancers and creative partners.
• Demonstrable experience creating or stewarding sensitive or lived-experience content, including safeguarding, trauma-informed practice and GDPR compliance.
• Experience of embedding and adhering to content governance and policy.
• Experience managing a team of content specialists and/or volunteers.
• Experience working collaboratively across multiple directorates and with subject matter experts.
• Experience using insight, analytics, testing and research to evaluate content performance and inform decision-making.
• Strong project management experience, managing multiple concurrent content projects and deadlines.
• Strong understanding of accessibility, UX principles, brand management and content governance.

Skills

• Excellent copywriting, editing and storytelling skills across multiple formats and for diverse audiences.
• Skilled in producing high-quality video and audio content, including hands-on skills in filming, recording and editing.
• Ability to translate complex or clinical information into clear, engaging content. Ability to set strategic direction and translate it into actionable plans and workflows.
• Strong ability to prioritise, allocate resources and manage competing demands.
• Ability to balance creative ambition with commercial or organisational objectives.
• Skilled in coaching, mentoring and motivating individuals and teams.
• Strong interpersonal and relationship management skills, with the ability to influence internal and external stakeholders.
• Ability to interpret data, identify insights and make evidence-based recommendations.
• Excellent attention to detail and commitment to editorial quality.

Attributes & Values

• Compassion, emotional intelligence and ability to work respectfully with bereaved children, young people and families.
• Collaborative, approachable, and able to build trust across teams.
• Creative, innovative and proactive, with a solutions-focused, self-starter mindset.
• Highly organised, resilient and able to work independently in a remote environment.
• Strong commitment to equity, diversity, inclusion and ethical storytelling, including amplifying lived experience safely and respectfully.
• Willingness to undertake relevant training and development opportunities.
• Willingness to be flexible work to meet organisational need.
• Ability to undertake periodic UK travel and represent the charity at meetings and events.

Desirable

• Experience working within the charity/third sector, particularly in bereavement, mental health or social care.
• Understanding of bereavement and the needs of bereaved children, young people and parents.
• Previous experience in a Head of Content or similar leadership role.
• Experience of leading in-house and external creative teams.
• Background in storytelling, editorial or publishing environments.
• Experience of delivering large-scale content programmes across multiple channels.
• Familiarity with CRM systems such as Salesforce.
• Experience managing or supporting lived-experience contributors, ambassadors or volunteers.
• Knowledge of digital marketing principles (e.g., SEO, user journeys, content optimisation.
• Active engagement with creative or content industry networks

Recruitment Timetable

Application deadline: 27th May 2026 at midnight

First Stage Screening Interviews – on-going

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews – Friday 5th June

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

• Location: Birmingham, Bristol, or London 

• Permanent contract  

• Term Time - 35 hours per week over 48 weeks (Sep-July with August as leave)   

• 23,833 (+£1,833 London Weighting where applicable) paid over 12 months (£26,000 FTE equivalent) 

• Start Date: 1st September 

A fantastic opportunity for individuals with experience in youth facilitation and stakeholder management to join our team as a Programme Coordinator. You will join a team that is determined and energetic; reflective and collaborative; and values the experiences and backgrounds of each person we work with.    

As a Programme Coordinator (PC) you will be at the frontline of our work, working directly with schools and colleges, young people and local businesses to make an impact! You will be responsible for all aspects of programme management and delivery of the Envision programme in a cluster of schools/colleges in your region.   

Key Responsibilities:  

• Programme delivery and facilitating work with young people  

• Programme management and logistics  

• Stakeholder management   

• Impact management   

Essential Experience, Knowledge and Competencies:  

• Experience of facilitating activities with young people – including preparing engaging sessions in advance by utilising resources available to them  

• Experience of project management – highly organised, with the ability to manage your own time to meet deadlines  

• Experience of working on projects which have multiple stakeholders – communicating effectively through written and verbal communication  

• Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture  

Desirable Experience, Knowledge and Competencies:  

• Experience of data handling – collecting and recording data in a timely manner using an online CRM system  

• Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap  

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.   

To apply you must please read the application pack and apply through CharityJobs.  

Deadline - Midnight 31st May 2026 

Please note:   

- We will be interviewing as we go along, so early applicants are encouraged.   

- Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.   

- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.   

- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application.   

Closing Date: 25th May 2026

Interview Date: 3rd June 2026
Location: Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington.  Some travel and occasional event support will be part of the role.
Hours:  37.5 hours per week
Salary: Corporate Band E £35,423 - £41,403per annum
DBS Requirement: Basic

If you’re someone who loves spotting patterns, uncovering opportunities, and turning data into decisions that make a difference—this could be your next move.

We’re looking for a Fundraising Research & Data Insights Lead to help inform the future of our fundraising. This is more than dashboards and spreadsheets (although you’ll love those too). It’s about using data and intelligence to unlock new income, build stronger relationships with supporters, and ultimately help us provide vital care to people when they need it most.

Why This Role Matters

You’ll sit right at the heart of strategy and storytelling—combining analytical thinking with real-world impact. One day you might be identifying a future major donor, the next you’re sharing insights into campaign that reaches exactly the right audience at exactly the right time.

What You’ll Do

• Hunting down new funding opportunities across trusts, grants, corporates, and major donors
• Building rich prospect profiles and helping shape a powerful major donor strategy
• Digging into CRM data to uncover trends, behaviours, and untapped potential
• Creating dashboards and reports that people want to read (and act on)
• Helping teams target smarter, engage better, and raise more
• Tracking campaign performance and turning “what happened?” into “what next?”
• Keeping us ahead of the curve with sector insights, trends, and competitor activity
• Championing data quality, compliance, and best practice across the team

We’re looking for someone who:

• Gets a buzz from data, detail, and discovering the “why” behind the numbers
• Has experience in fundraising, nonprofits, or a similar insight-driven environment
• Is confident with CRMs, Excel, and visualisation tools like Power BI
• Can turn complex analysis into clear, compelling stories
• Juggles priorities without dropping the ball
• Builds great relationships and enjoys working across teams

And just as important…

You’ll bring curiosity, initiative, and a genuine motivation to make your work matter. This is a role where your insights don’t sit on a shelf – they drive real change.

What We Offer

· The opportunity to shape and grow a brand-new income stream.

· A collaborative, supportive working environment.

· The chance to make a real difference in supporting hospice care for local families.

· Puts patients, families and people first

· Flexible and inclusive ways of working

· Competitive salary, generous holiday entitlement 

· Wellbeing programmes, Reward Gateway retail discounts & financial tools

About the Role

The Business Development Officer will play a dynamic and influential role within Sands’ Partnerships & Philanthropy team, helping to shape the charity’s growing presence across corporate, commercial, and digital landscapes. You’ll contribute directly to our income generating ambitions by uncovering new opportunities, building a healthy prospect pipeline, and supporting outreach that amplifies Sands’ profile across professional and online networks.

This role offers an exciting blend of creativity, insight gathering, and hands‑on development work. You’ll collaborate with colleagues across the organisation to elevate Sands’ visibility - including helping to craft engaging digital content, develop compelling partnership assets, and support targeted online marketing initiatives. With the space to work proactively and take ownership of your projects, you’ll play a meaningful part in strengthening our corporate partnerships and creating foundations for long‑term, high‑impact relationships.

Main Purpose of the Job

• To contribute to the growth of Sands’ commercial and strategic partnerships by generating high-quality research, intelligence, and insight to support prospect acquisition and cultivation.
• To develop and maintain a healthy, diverse pipeline of corporate, commercial, and strategic prospects through structured research, qualification, and profiling.
• To support outreach, digital engagement, and online marketing activity to increase awareness of Sands’ partnership opportunities and drive inbound interest.
• To provide essential administrative and operational support for database management, data compliance, and reporting.
• To support the development of compelling proposals, pitch materials, development assets and case studies that reflect the needs and priorities of Sands and resonate with potential partners.

Principal Tasks and Responsibilities

1. Prospect Research & Pipeline Development

• Conduct structured research to identify new prospective partners across multiple sectors, including retail, leisure, wellbeing, transport, and corporate services.
• Build detailed prospect profiles, including organisational background, alignment potential, decision-makers, and partnership opportunities.
• Maintain and update a robust cross industry prospect pipeline, ensuring all prospects are accurately categorised and tracked.
• Undertake competitor and sector analysis to identify emerging trends and opportunities, supporting Sands’ strategic positioning.
• Map networks and connections (internal and external) to support the expansion of Sands’ business development reach.

2. Outreach, Marketing & Engagement Support

• Support initial outreach to prospective partners, including email approaches, LinkedIn engagement, and follow-up communications.
• Support the planning and delivery of targeted online marketing activity to increase organisational visibility among corporate audiences.
• Develop engaging content for outreach - such as partner briefs, email templates, and introductory decks.
• Collaborate with the Engagement and Communications teams to ensure all external messaging reflects Sands’ brand and partnership priorities.

3. Database, Reporting & Administration

• Maintain accurate, GDPR compliant records on Sands’ CRM, ensuring all research, outreach and cultivation activity are fully logged and auditable.
• Produce regular reports and dashboards to support team activity planning and income forecasting.
• Track deadlines for proposals, reporting, stewardship requirements, and internal consultations.
• Support due diligence checks for all new prospects and record documentation in line with Sands’ ethical and data protection policies.

4. Partnership Materials, Proposals & Case Studies

• Support the creation of high-quality partnership assets, including pitch decks, proposals, stewardship packs, and impact summaries.
• Collate relevant organisational information and stories to support the development of compelling case studies.
• Work with internal colleagues to gather content on Sands’ programmes, events, research, and family stories to support tailored partnership pitches.
• Assist with developing template materials for more efficient proposal creation.
  
  

5. Internal Collaboration & Organisational Support

• Work closely with the Commercial Business Development Lead to coordinate new business activity and support cultivation of prospective corporate relationships.
• Collaborate with colleagues across Engagement, Communications, Events, Fundraising and Services to ensure partnership opportunities are strategically aligned.
• Support the planning and delivery of cultivation events, webinars, and online briefings for corporate audiences.

We’re looking for an ambitious Partnerships Officer (internally Executive) to help drive income by supporting and building profitable, long-term partnerships with individuals and organisations. Working within the Philanthropy and Partnerships team, the role of the Partnerships Executive is to deliver excellent relationship management to maximise income revenues.

To thrive in this position, you’ll need to:

• Manage a portfolio of corporate supporters <£10k ensuring they meet their maximum giving and engagement potential.
• Provide excellent relationship management and customer service support across all key audiences in partnership with the account managers.
• Deliver event support for flagship fundraisers such as our annual Dragon Boat Race, Corporate Sports Day, in-hospital volunteering opportunities and innovative Christmas campaign.
• Create fundraising and marketing materials, in partnership with the marketing and communications team, to drive new supporters and support existing partners. Including leading on a regular external Philanthropy and Partnerships newsletter.
• Provide operational support to the philanthropy and partnerships team, including desk based research and database management and reporting.
• Respond to fundraising queries (email and telephone) promptly and efficiently.
• Manage the philanthropy and partnerships teams’ presence on social media, including creating content which helps to promote impact, the charity and supporters.
• Support the team to deliver remarkable stewardship of all donors, including the management of our banking and thanking process and helping to create bespoke impact reports and materials.
• Ensure accurate and up-to-date records of activities and communications are captured on our CRM database (Salesforce) along with regular reporting.
• Provide general administrative support to the philanthropy and partnerships team as and when required.
• Build and maintain records of recognition milestones for supporters providing monthly reports to wider team for stewardship activity.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Partnerships Executive. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.