Customer service manager jobs in Birmingham

Marketing & Communications Manager - Churchmarketplace (CMP)

Salary: £32,000-£35,000 (depending on experience)
Location: Fully Remote, with a quarterly team day at a UK location (option to work from a local Diocesan office)
Hours: Full-time
Contract: Permanent
Interview: 16th April 2026 (Online)
                   and 22nd April for final stage (in person/in Derby)

Are you an experienced, strategic and hands-on marketing professional looking for a role where you can shape communications for a mission-driven organisation?

We're recruiting on behalf of Churchmarketplace (CMP) - the Catholic Church's national procurement platform, supporting over 2,100 schools, 2,600 parishes, dioceses and charities across England, Wales and Scotland. This is a truly exciting opportunity to take ownership of the marketing and communications function at a pivotal moment in CMP's growth.
 

About the Role

As the new Marketing & Communications Manager, you'll lead on strategy, delivery and continuous improvement across all marketing activity. You'll engage several influential audiences, including schools, dioceses, parishes and suppliers and help position CMP and its parent organisation, Inter-Diocesan Fuel Management (IFM), as trusted, values-led partners to the Catholic community.

With a new CRM system being rolled out and a new website launching next academic year, you'll play a central role in CMP's digital evolution, helping modernise communications, strengthen engagement and deliver measurable impact.

This is an ideal role for someone who enjoys balancing strategic thinking with hands-on delivery and who wants their work to make a visible, meaningful difference.
 

Why Join CMP?

• You'll be joining a small, passionate and mission-focused team of 4, working to deliver best value, sustainability and ethical purchasing in alignment with Catholic social teaching.
• You'll have the freedom to innovate, the support to grow, and the chance to make a meaningful contribution to thousands of Catholic organisations across the UK.
• You will benefit from being home-based, working flexibility within a friendly, supportive and nurturing working culture.

What You'll Be Doing

• Leading targeted, multi-channel marketing campaigns across email, social media, website and events
• Strengthening engagement and retention across CMP's member schools, parishes, dioceses and suppliers
• Managing CMP's digital presence - including CRM optimisation, website development and platform alignment
• Creating and scheduling high-quality content across multiple channels (via Buffer), including CMP and IFM platforms.
• Overseeing newsletters, website updates, social media, and campaign materials with a consistent tone of voice
• Building strong relationships with suppliers, diocesan communications teams and the Catholic Education Service
• Tracking, analysing and reporting on campaign performance, engagement and ROI to inform senior-level decisions.
• Managing multiple projects and deadlines while maintaining accurate marketing data and high-quality output

We're Looking for Someone Who Is:

• Understanding that although Manager by title, this is a stand-alone position, so an appetite to be hands on regarding day-day to delivery of the mar/coms function is essential.
• Experienced in marketing or communications, with experience in similar role and involvement in campaign planning and delivery.
• A strong writer and communicator, able to tailor tone for different audiences
• Skilled in using marketing tools such as Mailchimp, Canva and CRM systems, with the ability to produce both digital and print collateral
• Data-driven, with the ability to analyse performance and apply insights
• Exceptionally organised, proactive and able to manage competing priorities in a remote environment
• Collaborative and personable, with strong relationship-building skills across internal teams and external partners
• Sympathetic to the mission and ethos of the Catholic Church, however you don't need to be a practicing Catholic.
• Experience working within procurement environments, digital transformation projects, or the education/charity sectors would be an advantage.

At Charity People, we’re committed to equity, diversity and inclusion. We match organisations with brilliant candidates irrespective of background, because we believe diverse teams deliver the strongest outcomes.

Contract Type: Permanent 2.5 days a week. 

Salary: £45,000.00 to £50,000.00, dependent on your location, skills, knowledge and experience (salary will be pro-rata on a 2.5 days per week basis) 

Location: Belfast, Leed, Manchester, Birmingham or London (hybrid working) 

Interviews: 13th and 14th April 2026

At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a Fundraising & Marketing Service Owner to lead the way in ensuring our Fundraising & Marketing systems and technology are optimised, effective, and aligned with our long-term strategy.

In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.

What You’ll Do:

• Lead the strategy, development, and optimisation of fundraising technology
• Work with stakeholders to ensure our systems support fundraising excellence
• Ensure our fundraising tech is scalable, secure, and future-proof
• Identify and mitigate risks while ensuring best-in-class data governance
• Keep on top of emerging fundraising technologies and digital trends
• Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture 

What You’ll Bring:

• Strong leadership and stakeholder management skills
• Technical knowledge of fundraising systems and CRM platforms
• Ability to translate complex tech into simple, effective solutions
• Experience delivering successful technology projects in fundraising or NFPs
• A passion for leveraging technology to maximise fundraising impact

This is a fantastic opportunity to be a part of shaping the future technology at The King’s Trust, making a tangible difference in young people’s lives.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Service Owner (Fundraising & Marketing)s? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Service Owner (Fundraising & Marketing)s! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Health Professional Education and Engagement Manager

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary

A key focus of our strategy is to reach and engage with as many people as possible, affected by and at risk of bowel cancer, by embedding our information and support services within NHS diagnostic, treatment and care pathways. As Health Professional Education and Engagement Manager you will play a central role in helping us achieve this. With a focus on developing networks in primary care and developing existing relationships with CNS’s and secondary care health professionals, you will work across the UK to understand the needs of these stakeholders and identify ways in which we can support them. You will lead the development of our health professional education programme, combining live education events with online learning modules.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Location:  Flexible: remote, hybrid or office-based (Horsforth, Leeds) 

At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we’re the UK’s leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us. 

About the role 

As Relationship Manager, you’ll build genuine, lasting connections with our Special Funds - our named funds created in honour or memory of someone affected by primary bone cancer, community supporters and local businesses. Your relationship-led approach will help create the family feel connections we’re known for, inspiring long-term support and raising vital income for people affected by primary bone cancer 

You will: 

• Grow and manage Special Funds, our named funds created in honour or memory of someone affected by primary bone cancer. 

• Build strong, meaningful relationships with all our supporters, ensuring every person feels valued and connected. 

• Secure and steward regional corporate partnerships 

• Meet a regional income target of approx. £300,000 

• Represent BCRT in your region, strengthening awareness and community connections at meetings and events. 

About you: 

• A natural relationship builder with 3+ years’ fundraising experience and a genuine passion for supporter care. 

• Compassionate and professional, especially when working with families personally affected by primary bone cancer. 

• Organised, proactive and confident working independently, able to balance a varied workload. 

• A clear and engaging communicator, bringing warmth and positivity to every interaction. 

• Able to travel across the region (car required). 

Why you’ll love working with us 

You’ll join a small team that works collaboratively and keeps our community at the centre of everything we do. We’re supportive, friendly and you’ll have the flexibility to manage your work while seeing the direct impact of the relationships you build. 

What we offer 

• Flexible approach to working hours

• 30 days annual leave per calendar year (Pro-rata for part time staff) plus bank holidays 

• Private Health Insurance (following successful probation) 

• 6% employer pension contributions

• Life Assurance of 4x annual salary

Location: Coventry and Warwickshire (travel across the area, home based for administration).

Salary: £24500 - £29.500 per year pro-rata. 

Contract Type: Permanent 

Position Type: Full time 

All applications by Midnight 10 April 2026 ; however, we reserve the right to withdraw this vacancy before this date. 

Do you want to work with a leading advocacy charity organisation supporting those in need?   

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?  

Are you keen to make a difference to people who want to be heard?  

Then come and join us here at VoiceAbility.  

We have an exciting opportunity for an Advocate to join our team in Coventry and warwickshire. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.

About us  

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.  

About you 

Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support. 

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance. 

How will you make a difference? 

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. 

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support. 

You will work resourcefully and collaboratively with the individuals you support.You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.  

Professional Development? 

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in. 

Benefits

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service

5% employer pension & minimum 3% employee contribution

Salary sacrifices pension scheme

Separate Life Assurance Cover (equivalent of two times your annual salary)

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc

24/7 Employee Assistance programme

Access to remote counselling service

Paid Disability Leave

Paid compassionate Leave

Home Working Allowance 

Support with continuous professional development

Access to Clifton Strengths Coaching for development 

Personal Development Plans

How are staff supported to work remotely?

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.

When you need to travel for work, expenses will be paid (mileage or public transport costs). 

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview.

How to apply 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.  

Important Dates: 

Closing date for applications; Midnight 10th April 2026 

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. 

We look forward to hearing from you. 

NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.  

Contract Type: Permanent 2.5 days per week

Hours: Part Time, 17.5 hours per week

Location: South London, Birmingham or Manchester (Flexible - can work from home)

Interviews: Friday 17th or Monday 20th April 2026

As a Developer, you will play a key role in embedding our new Microsoft Dynamics 365 CRM. This new platform will be delivered in April giving us a modern, flexible solution to support our fundraising and wider organisational needs.

You will join a newly formed team bringing together developers, testers, and product-focused colleagues. Together, you will design, build, and improve solutions that make a real difference to how the organisation works.

In this role, you will work closely with our fundraising teams to understand their needs and turn them into practical, well-designed solutions. You will be involved in configuring and customising Dynamics 365, supporting integrations, and helping to set good development standards across the team.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need D365 Developers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of D365 Developers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Grants and Welfare Services Administrator (known internally as Support Services Coordinator)

Location: Hybrid Working (Home and Office in Redditch); Minimum one day per week in the office

Employment Type: Part-Time; 20 hours per week (Monday to Friday); FTE 35 hours)

Salary: £28,000 to £30,000 pro-rata (depending on experience)

Cavell is the charity supporting the nursing and midwifery family through tough times. We provide grants, advice and a listening ear to Nurses and Midwives who may feel alone and are struggling to cope. We are a small and friendly team committed to ensuring no Nurse or Midwife faces tough times alone.

The Role

To provide efficient and holistic support across Cavell. This role will support various services across the organisation, with a focus on giving colleagues the support they need to fulfil their roles as well as directly engaging with beneficiaries and coaching clients.

Person Profile

This role would suit someone who is organised and is adept at following processes and procedures and understands the importance of accuracy and attention to detail. The ideal candidate will have a friendly, positive and nonjudgemental attitude and will be professional, empathetic and have effective communication skills and a desire to support colleagues to fulfil their roles to the best of their ability.

Main Responsibilities

Please note, this role will require the successful candidate to review information which may contain distressing or triggering themes, including domestic abuse, homelessness, violence or mental health concerns. Looking after ourselves is important at Cavell and staff can access support through peer-peer supervision, Line Manager support and access to an Employee Assistance Program.

Support Team Administrative Support

Providing administration support to the Support Team, including but not limited to:

• Review applications and accurately record key information onto the CRM system (Salesforce).
• Accurately input, update and maintain records and case data in Cavell’s CRM (Salesforce) and related systems.
• Assist with correspondence and follow-up communications to applicants and beneficiaries.
• Answer telephone calls from prospective and existing applicants.
• Liaise with individuals over the telephone and in writing.
• Reporting requirements, as necessary.
• Other duties as delegated to the post holder in support of the delivery of the service.

Wellbeing Conversations Coordination

Providing administration support to the Wellbeing Conversation Team, including but not limited to:

• Answer initial telephone and email queries about the wellbeing conversations service.
• Send follow-up booking emails to clients.
• Maintain client data within the CRM, ensuring accurate records.
• Assist with the production and distribution of materials relating to the wellbeing conversations service.
• Other duties as delegated to the post holder in support of the delivery of the service.

Person Specification

Skills, Knowledge and Experience

Essential:

• Educated to GCSE level or equivalent with good standards of literacy and numeracy.
• Excellent computer skills and proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Experience of working with CRM systems or databases.
• An understanding and working knowledge of confidentiality and data protection issues.
• Excellent attention to detail and ability to maintain accuracy when recording information, data entry and record keeping.
• Strong organisational and time management skills with ability to prioritise effectively.
• Excellent communication skills over the telephone and in writing.
• Emotionally resilient and able to seek support from colleagues when experiencing an issue.
• Ability to handle confidential information sensitively and appropriately.
• Ability to work with minimal supervision, use own initiative and make decisions in line with policies and procedures.

Desirable:

• Experience of working within a grant-giving charity or healthcare-related organisation.
• Experience in handling information which may contain sensitive or distressing themes such as domestic abuse, homelessness, violence or mental health concerns.
• Experience of advising vulnerable individuals, who may be in distress.
• Experience of using Salesforce (CRM).
• Understanding of health and social care issues.
• Experience of running reports and accurate recording of information generated from CRM.

Benefits:

• A flexible, supportive working culture.
• 30 days of annual leave (pro-rata), including bank holidays.
• Up to an 8% employer pension contribution.
• Access to an employer assistance program.
• Enhanced sick pay (after probation).
• Enhanced family leave policies.

Application Process:

• Please click on the 'Apply' button to download the full job pack.
• Submit your CV of no more than two pages and your one page Covering Letter outlining why you feel you are suitable for the role by 12pm on Friday, 17th of April.

Your Cover Letter should include:

• Your notice period.
• Your preferred working hours.
• Why you are interested in working for Cavell.
• Your relevant administrative experience.

For candidates who are shortlisted for interview, interviews will be held week commencing 27th of April. 

We are seeking a fantastic corporate partnerships manager to join our Income Generation team. This is a key role for the organisation, proactively leading on new business; delivering mid and high-value partnerships and maintaining a healthy and active pipeline of new prospects to support the long-term sustainability of our work. The successful candidate will develop compelling proposals and pitches to build new relationships and provide excellent stewardship for existing corporate partners. They will manage and deliver the Income Generation strategy, annual operational plan, and income forecasting and develop accurate annual budgets and forecasts, monitoring performance against plan and meeting KPIs and targets.
We are looking for an individual able to demonstrate a good track record of success in achieving and exceeding set income targets in corporate fundraising as well as devising, driving and delivering corporate fundraising plans. Excellent written and creative skills, with experience in developing relationships is crucial as is the ability to organise, prioritise, and deliver high-quality work to tight deadlines. Strong networking skills with the ability to manage high-profile relationships professionally and tactfully are essential.

You will work to forge and sustain long-term, constructive partnerships with new and existing partners that help us grow funds and achieve our charitable goals. You will: 

· quickly learn and be able to articulate well our campaigns and victim service and their evidence base, our funding need, and the actions that corporates can and should take to prioritise safe and green use of roads, through funding us and supporting our campaigns

· find and unlock access to senior leads within companies not already working with us (e.g., public affairs, communications and corporate social relationship teams) as well as taking up the reins of stewarding relationships with some of the companies already working with us

· listen and understand corporates’ priorities, understanding their budgets, potential to fundraise within their teams and networks, and their safety, sustainability, policy and pr priorities; and articulate what Brake does and our need for help

· forge, together, actionable joint plans that generate funds for Brake from a company, directly or through their supply chain / customers. You will achieve six figure funding targets, by generating five figure funds from new and existing partners

· Work alongside team members in public affairs, PR, and public engagement to understand our programmes of work in campaigns and seek the engagement of new and existing corporate supporters in those programmes, for example through participation and sponsorship

· Be responsible for developing your own pipeline of leads and accurately forecasting income you will fundraise from this pipeline and listing partnership activities that will be delivered

· Operate within Brake’s Ethical Partnership Policy and other policies, which enables us to sustain our charity values and work alongside corporations safely.

· Be a team player and able to step up to the plate and speak up for the charity, for example giving speeches or undertaking interviews on the charity’s behalf.

Have a look at our comprehensive job description

SWS Taskforce and UK Programme Co-ordinator

Are you an experienced administration and customer service professional looking to apply your organisational and customer service skills to an impact-driven programme, committed to safeguarding seasonal workers’ rights and supporting an ethical and sustainable UK horticultural sector?

Then this could be the position for you.

We are looking for an experienced administrator to provide programme co-ordination support as a key member of the Seasonal Worker Scheme (SWS) Taskforce Secretariat team in Stronger Together to ensure that Taskforce governance and programme activities are appropriately coordinated and excellent customer service is provided.

In this varied role you’ll be involved in supporting the organisation of webinars and face-to-face events, providing secretariat support to governance meetings – including minute taking – you’ll ensure programme impact data is accurately captured and reported, and distribute a range of internal and external communications for the Taskforce.

You’ll also provide effective and efficient administrative support to Stronger Together’s other UK programmes on specific projects and operational processes.

You will be UK-based with eligibility to work in the UK. You’ll work from home and join a friendly, supportive, and committed global team, and contribute towards creating systemic change.

Who we are:

Stronger Together is an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation.

The Seasonal Worker Scheme (SWS) Taskforce brings together over 50 industry trade bodies, retailers, growers, recruiters and non-profits to ‘work collaboratively to develop and implement tangible actions to help safeguard and ensure access to workers’ rights in the UK Seasonal Worker Scheme and wider UK horticulture.

What we can offer you:

• A full-time maternity cover contract, fixed term until end April 2027
• Competitive salary (salary band £28,575 – £35,719) gross annually for full-time and enhanced employee benefits
• Being part of an innovative and exciting not for profit organisation
• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change
• Flexible and family-friendly working arrangements
• UK-home-based, with regular in person and online meetings and social team gatherings.

How to apply:

Please use the link above to visit our website. 

Timeline:

• Application deadline: 23:59 GMT –  Monday 6th April 2026
• Shortlisting: W/c 6th April 2026
• First interviews: W/c 13th April 2026

The People team at The National Lottery Community Fund is looking for two credible, confident and highly skilled People Business Partners to join us on six‑month fixed‑term contracts.

Our People team is around 30 colleagues who are proactive, collaborative and committed to delivering high‑quality support that enables our people to thrive. We focus on continuous improvement, strong relationships and ensuring colleagues feel supported, valued and set up for success.

These roles require strategic, forward‑thinking business partners who can build trusted relationships with senior leaders, act as internal consultants and provide expert guidance across a wide range of people matters. You will be comfortable navigating complexity, influencing at all levels and proactively shaping people solutions that align with our organisational priorities.

As the Fund continues through a period of change, this is an opportunity to make a meaningful impact, strengthening leadership capability, supporting organisational design and embedding people initiatives that enhance performance, culture and colleague experience.

What You’ll Do

Join us in a pivotal role where you will operate as a true strategic partner to senior leaders, bringing insight, constructive challenge and practical solutions that drive directorate and organisational priorities. You’ll build strong, influential relationships across all levels, becoming a trusted advisor known for your credibility and impact.

You will work collaboratively in a small team to embed meaningful people initiatives and frameworks that deliver consistency and organisational value. This includes providing expert guidance on organisational change, workforce planning and leadership development, helping to shape a high‑performing, future‑ready workforce. Using data, insight and evidence, you will influence decisions and steer people strategies that make a measurable difference.

You will confidently manage complex employee relations matters, ensuring outcomes are fair, consistent and legally sound. You’ll partner with leaders to unlock talent, identify development needs and create clear progression pathways. Alongside this, you will lead and deliver impactful people projects that enhance the People offer and elevate the colleague experience.

As a visible champion of equity, diversity and inclusion, you will role‑model inclusive behaviours and help create an environment where everyone can thrive. You will also contribute to continuous improvement across the People team, sharing expertise, supporting colleagues and helping to build a culture of excellence and collaboration.

What We’re Looking For

We’re looking for experienced People Business Partners who can operate with confidence, credibility and strategic insight. You’ll bring strong generalist HR expertise, excellent judgement and the ability to influence senior leaders while acting as a trusted advisor. You’ll be proactive, solutions‑focused and comfortable navigating complexity, using data and evidence to shape people strategies that support organisational priorities.

You’ll build strong relationships, role‑model inclusive behaviours and bring a thoughtful, people‑centred approach to organisational change, leadership development and colleague experience. With a solid foundation in employee relations and employment law, you’ll provide expert guidance across a wide range of people matters while contributing to longer‑term workforce planning and organisational effectiveness.

Location: UK wide  - Hybrid working. Our offices are based in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

Interviews: Week commencing 6th and 13th April

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should evidence how you meet them in your supporting statement.

• A credible, confident HR professional with strong generalist experience and excellent knowledge of employment law
• Proven experience in a true business partnering role, influencing, challenging and supporting all stakeholders
• Strong people management and coaching skills, with the ability to set clear expectations and develop others
• Excellent relationship building skills and the ability to communicate with impact at all levels
• A strong commitment to creating an inclusive workplace and embedding equitable practices
• Significant ER experience, ideally in a unionised environment or similar
• Experience leading and delivering people projects and contributing to strategic planning
• Understanding of organisation development and how it supports long term organisational effectiveness

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

At UK SMART Recovery, we are passionate about supporting people to successfully manage any type of addictive behaviour, using our evidence-based 4-Point Programme. We value choice, empowerment, and collaboration, and we believe in supporting volunteers and partner organisations to deliver accessible addiction recovery meetings across the UK.

About the Role

UK SMART Recovery is seeking a highly motivated Community Coordinator to join our small, passionate team. In this role, you will:

• Onboard, support and mentor our amazing SMART Recovery facilitators across The Midlands and London.

• Work closely with our highly valued partner organisations running SMART meetings within their services.

• Deliver training, guidance, and workshops for our peer and partner facilitators.

• Contribute to projects and service development to help grow UK SMART Recovery even further.

• Help ensure SMART meetings are high-quality, accessible, and safe for participants.

• Foster an inclusive, empowering environment for facilitators and participants alike. 

Regions covered:

• West Midlands: Birmingham, Coventry, Wolverhampton, Dudley, Walsall, Solihull; Staffordshire, Shropshire, Herefordshire, Warwickshire, Worcestershire

• East Midlands: Derby, Leicester, Lincoln, Nottingham; Derbyshire, Leicestershire, South Lincolnshire, Northamptonshire, Nottinghamshire, Rutland

• London: City of London

Applicants must be based in the Midlands. Regular travel across the regions is essential.

For full JD/person specification with additional responsibilities, please see the attached document.

About You

To succeed as a Community Coordinator, you will have:

• Experience facilitating groups or meetings, ideally in recovery, peer-support, mental health, or behaviour-change settings.

• Ability to support, mentor, and develop volunteer facilitators.

• Strong presentation and communication skills, online and in-person.

• Self-motivation, organisation, and ability to manage workload and regional travel independently.

• Emotional intelligence and groundedness, with experience supporting people who have faced adversity.

• A valid UK driving licence and access to a vehicle.

Desirable:

• Qualified SMART Recovery facilitator or previous participant.

• Lived experience of recovery (personal or close to someone else).

• Experience in peer mentoring, volunteer support, or community development.

Why Work With Us

• Join a small, dynamic team making a big difference in addiction recovery across the UK.

• Opportunity to work closely with facilitators and partner organisations to grow our network of peer-led recovery meetings.

• Flexible home-based working with equipment provided.

• Generous annual leave, pension, and wellbeing support.

• Be part of a charity with values of empowerment, choice, compassion, and collaboration at its heart.

Job purpose

This role serves as a liaison for the BDA’s specialist group, sub-group and branch volunteer communities. Working closely with colleagues across the BDA, the role ensures a high level of support, maintenance and development of the organisation’s member led networks.

The role supports the work of the membership, marketing and communications team to coordinate activity and projects that promote the work of member volunteers and the wider volunteer programme.

In collaboration with the Volunteer Manager, the role supports and coordinates volunteer activity, providing advice, training and guidance to member volunteers as required. It is also responsible for developing, maintaining and managing strong relationships with stakeholders to drive engagement and enhance services for members.

The role acts as essential support to colleagues and works effectively across the MMC team and the wider organisation.

 Job context

 The British Dietetic Association, founded in 1936, is the professional association and trade union for registered dietitians in Great Britain and Northern Ireland. It is the largest organisation of food and nutrition professionals with almost 10,000 members.

The Membership, Marketing and Communications Team delivers and maintains responsive

member services and excellent communications to engage with our membership community in person and through both digital and print media. The organisation has a motivated and engaged network of high-performing member volunteers within our specialist groups and branches and a well-established volunteer programme, which we wish to continue to grow and develop.

All staff uphold the values of the Association (Professional, Dynamic, and Innovative) and represent the profession and the Association to stakeholders

 Key areas of responsibility

Volunteer support and coordination

• Act as an internal contact for BDA specialist groups, sub-groups and branches, liaising with colleagues across the BDA to ensure the effective delivery of volunteer services.
• Serve as a main point of contact for the BDA’s regional branch network, which provides CPD and networking opportunities for members and other attendees at a local level.
• Provide advice, support and guidance to BDA specialist group and branch volunteers as required.
• Work with the events team to support the delivery of group and branch meetings and events (in-person and virtual), ensuring appropriate technical support and platforms are in place.
• Work collaboratively across BDA staff teams, specialist groups and branches to ensure members receive high-quality services, resources, events and information through appropriate communication channels.
• Support volunteer recruitment activity and deliver inductions for volunteers.
• Maintain regular and proactive engagement with committee leaders to strengthen links between volunteers, the BDA office team and other groups or branches.
• Attend group and branch meetings and events as required, representing the BDA.
• Build strong internal relationships to stay informed of policy, practice, education developments and key organisational priorities, helping to align volunteer activity with wider BDA work.
• Work with the Volunteer Team to ensure groups and branches operate within BDA policies, governance, financial and legal frameworks, and are supported to meet governance requirements.
• Support groups and branches to develop relationships with relevant internal and external stakeholders.

Resource, governance and development

• Work with the Volunteer Team and wider BDA team to develop and deliver new services, benefits and resources for the group and branch network.
• Support the identification, development and delivery of education and continuing professional development opportunities for member volunteers.
• Apply volunteering best practice to develop, review and maintain policies, guidance and tools related to volunteering.
• Support the Events and Volunteer Teams to deliver the BDA’s annual volunteer support day.
• Assist the Volunteer Team in providing governance advice and support to member volunteers, including developing and maintaining effective processes.

Communications

• Manage, and support the wider membership, marketing and communication team, to deliver volunteer communications channels by:
  • Developing and coordinating content, opportunities and contributions for our regular Volunteer Ezine.
  • Facilitate regular volunteer networking.
  • Update content and develop content for the volunteer hub.
  • Develop and coordinate content relating to volunteers, groups and branches for social media.
  • Support internal communications and updates.
  • Manage the volunteer inbox and responding to member queries as required.

 General

·       Act as an effective member of the Membership, Marketing and Communications team, contributing to team-wide campaigns and projects.

· Contribute to BDA office projects that support the organisation’s strategic and business plans.

· Travel as required to meet members, volunteers and other stakeholders.

· Undertake other duties as required.

· Comply with all relevant BDA policies and procedures.

Role Dimensions

Knowledge

This role requires specialist, advanced experience and knowledge, with a thorough understanding of volunteer management, governance and engagement, all of which are essential to the successful delivery of the role. It also requires advanced knowledge of BDA policies, governance and financial frameworks, alongside a strong understanding of the legal frameworks relating to volunteering.

Work Complexity and Judgement

This role supports the delivery of work across multiple business functions by communicating group and branch activity and initiatives. The work requires discretion, tact, strong interpersonal skills and effective stakeholder engagement. The role often involves managing complex situations and exercising sound judgement, frequently at short notice and in the presence of members, with issues and queries escalated to the Volunteer Manager as appropriate.

Impact on reputational risk

This role involves working closely with volunteers, members and internal stakeholders, representing the BDA in a professional manner. The postholder is expected to build and maintain appropriate internal relationships at all levels, managing the organisation’s reputation and exercising sound judgement in assessing and mitigating risk.

People management and leadership

This role is responsible for coordinating and supervising volunteers and plays a pivotal role in managing staff engagement with the volunteer network.

JOB TITLE: Senior Administrator Maternity Cover 

SALARY: £16,666 pro-rata per annum (£25,000 FTE) 

LOCATION: Homebase  

HOURS: Part-time (25 hrs/week) Flexible working.  

CONTRACT: 6-month Fixed-Terms Contract Maternity Cover  

We are seeking a highly organised and systems-savvy Senior Administrator to play a key role in ensuring the smooth operation of our programmes, systems, and records. This role is particularly well suited to someone who enjoys working closely with data, systems, and processes, and takes pride in maintaining accurate, well-structured records that help teams run efficiently. 

A significant part of the role involves working with databases, spreadsheets, and CRM systems, so confidence using Excel (including formulas and data management) is essential. You will be comfortable navigating multiple digital systems and able to quickly learn new platforms, while maintaining high standards of data accuracy and organisation. Experience working with CRMs such as ImpactED, Beacon, Salesforce, or Blackbaud would be advantageous. 

You will be confident working across Microsoft Office 365 beyond Outlook, using tools such as SharePoint, Teams channels, and collaborative data systems to manage information and keep records up to date. The role requires someone who is methodical, detail-oriented, and proactive in keeping systems organised and information accessible. 

This is a 6-month maternity cover position, expected to run from June through November, with the possibility of extension depending on organisational needs and circumstances. 

You will play a key role in ensuring the smooth coordination of our administrative, data management, and operational processes. Joining a highly motivated and committed team of home-based colleagues who are passionate about improving the lives of young people through our specialist youth programmes, you will help ensure that the systems, records, and processes behind our work run efficiently and reliably. 

Your role will focus on maintaining and managing organisational systems and records, supporting programme delivery, and ensuring accurate and up-to-date data across our CRM and impact tracking platforms. You will sit within the operations team and coordinate key operational processes including volunteer and recruitment administration, liaising with external providers, and supporting the logistics and record-keeping of IT equipment and other programme resources. The role also includes general administration, coordination, and governance support to help keep the organisation running smoothly. 

You will be self-motivated and comfortable working remotely while staying closely connected with a collaborative team. Strong organisational skills, attention to detail, and clear communication will enable you to manage competing priorities while maintaining a high level of accuracy and professionalism. 

We welcome applicants whatever your stage in life. If you are returning to the workforce after a period away, or seeking a change of pace, we encourage you to get in touch. Across the team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team, one that makes better decisions, drives innovation, and delivers better outcomes for our young people. 

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.

Our benefits package includes:

• Flexible working

• Enhanced annual leave

• Homeworking allowance 

• Occupational pension scheme

• Occupational sickness scheme

• Special paid leave provision

• Enhance Maternity Leave 

Download the Candidate Information Pack  

Read our Applicant Privacy Notice 

Child and adult at risk protection policy statement 

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment. 

To apply 

Please complete our online application form.

The closing date: Sunday 19th April 2026 at 23:59.

Interviews (provisional dates):

• First-round online interviews Friday 24th April 2026,

• Final round online interview Tuesday 28th April 2026 + Task

Questions? 

Contact us through our website. 

Please note:

Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback.

To become an employee at JET, you must be able to provide evidence of your right to work in the UK.

As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy. 

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £31,168.36 to D3 £38,129.42

Last day to apply

29/03/2026

Reporting to the Partnerships Manager, the postholder will play a key role in managing a significant portfolio of partners and prospects, contributing directly to the achievement of ambitious income targets and long-term partnership growth.

You will lead on the development and stewardship of corporate relationships, identifying opportunities to achieve income targets through donations, sponsorship, employee fundraising, volunteering, gift in kind and commercial collaborations.

Working closely with the Partnerships Manager, you will help shape account plans, support pipeline development and contribute insight to partnership strategy, ensuring activity is aligned to hospice priorities and funding needs.

The role requires strong relationship management skills, confidence in presenting and pitching, and the ability to build meaningful partnerships that align with the hospice’s values and funding priorities.

Knowledge and experience

Essential

·Experience of managing relationships with external stakeholders or corporate partners

·Proven track record of working to and achieving income or performance targets

·Experience of new business development or prospect research

·Strong presentation and pitching skills

·Ability to write compelling proposals and tailor communications to different audiences

·Experience of working collaboratively across teams

·Excellent organisational skills and ability to manage competing priorities

Desirable

·Experience in corporate fundraising or sponsorship

·Experience using a CRM system

·Knowledge of corporate social responsibility trends and landscape

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Excellent interpersonal and communication skills

·Confident networker and relationship builder

·Ability to prioritise and manage a varied workload

·Strong attention to detail

·Ability to work independently and as part of a team

·Resilient and solution focused

·Proficient in IT systems including Microsoft Office

Personal Attributes

·Empathetic and professional

·Proactive and self-motivated

·Collaborative

·Creative thinker

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.