Customer service manager jobs in Birmingham

Salary: £35,624 - £45,802
Contract: Full-time, Permanent
Location: Remote - home based
Closing date: 27th February 

We’re delighted to be working with Barnardo’s, the UK’s largest national children’s charity, as they look for a Supporter Care Manager — a key role ensuring every supporter receives the highest standard of service and care.

In this role, you will lead the team that acts as the first point of contact for Barnardo’s supporters, ensuring excellent service delivery across supporter enquiries, stewardship, complaint handling, and fulfilment. You’ll help shape supporter journeys, strengthen loyalty, and ensure regulatory and data-protection standards are consistently met.

You’ll work closely with colleagues across Fundraising, Marketing, Retail, Finance and external suppliers, driving continuous improvement and ensuring supporter experience remains at the heart of Barnardo’s work.

To be successful as Supporter Care Manager, you will need:

• Experience leading a customer or supporter-facing team in a fast-paced environment
• Strong stakeholder management and communication skills
• A proactive, solutions-focused mindset with the ability to drive service improvements
• Confidence managing processes, performance, data and reporting

If you’re passionate about delivering excellent supporter experiences and want to play a vital role in helping Barnardo’s achieve life-changing impact for children and young people, we’d love to hear from you.
If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Jake.

Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.

If enough applications are received, we reserve the right to close the application period early.
Job Reference: 2855JP

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Senior Community Action Worker

Salary: £30k per annum

35 hours per week (flexible)

25 days A/L pro rata + contributory pension scheme

Birmingham Settlement is recruiting a Senior Community Action Worker to help us grow and offer more to the communities and people we serve.  Mainly based at our Sports & Community Centre (SCC), the role will help to develop, lead and manage activities that support individual and community leadership, voice and engagement in line with individual, community, and funder needs.

The role will focus on the overall management and development of the Settlement’s Sports & Community Centre to encourage active living, offering a diverse range of opportunities and learning activities to encourage physical health and wellbeing including partnerships and greater use of site facilities – the sports pitch, the gym, halls and large outside space as detailed in the job description.

An open mind, adaptability and a willingness to work flexibly along with excellent customer care skills are standard requirements that we must all always adhere to.

For an informal discussion about the role call Alex Howell. 

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH 

Closing date: 5pm Thursday 26th February 2026

Interviews: Friday 6th March 2026

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

To provide a professional reception service to clients accessing SIFA Fireside. Ensure that clients access the correct service whilst maintaining confidentiality when dealing with all information and material.

We welcome applications from people with lived experience of some of the issues our clients face including homelessness, mental health, substance use or the criminal justice system and if you are stable in your recovery and feel motivated to use your experience to support others through a similar journey then we would love to hear from you.

Benefits: Progressive career development opportunities and training, 36 days holiday inclusive of Bank Holidays with length of service increments, contributory ethical pension scheme, flexible working options, enhanced staff wellbeing package, invitation to join our Employee Voice group and EDI (Equality, Diversity, and Inclusion) group, central location for transport links.   Key tasks as follows :-

· Providing client reception and administrative support to all client services.

· Establishing and maintaining client booking systems and appointment allocations across a variety of services.

· Communicating information with clients on service availability and eligibility.

· Carrying out initial screening for housing appointments.

· Accurate record keeping and use of CRM tools (Customer/client Relationship Management).

· Attending Homelessness Intervention team meetings.

· Checking on client exclusions and alerts on entry to the building.

· Registering attendance at the Support Centre.

· Operating within organisational health and safety procedures.

· Build effective, positive relationships with clients maintaining professional boundaries and ground rules.

· Dealing with difficult and challenging client behaviour.

· Day-to-day management of the client reception, working alongside volunteers and staff to ensure the professional operation of the reception.

• Managing correspondence, including phone calls and messages, emails, letters and packages, alongside volunteers.
• Managing the storage of confiscated prohibited items from clients and reporting to the correct manager for removal where appropriate.
• Support the induction of volunteers to client reception duties, in liaison with the Volunteer Lead.
• Perform photocopying and scanning as required.
• Support business reception as required.
• Undertake other tasks as requested by your line manager or other senior manager.

About the role

You will work with and support health and social care professionals with projects and programmes, equipping them with the latest tools, resources, evidence and data to develop and improve services for people with Parkinson’s. You’ll also work with health and care professionals and Parkinson’s UK colleagues to respond to any threats to Parkinson's services and effect positive change.

You’ll support the development of a vibrant national network, working in collaboration with the Professional Engagement team and the regional clinical leads. You’ll also work with health and care professionals and Parkinson’s UK colleagues to respond to any threats to Parkinson's services and effect positive change.

What you’ll do

• Facilitate health and care service redesign and improvement projects in collaboration with clinicians, Parkinson’s UK staff and people living with Parkinson’s and drawing on the principles of co-production

• Build relationships to influence service improvement across the England South West region, and support the development of a vibrant national network

• Maximise participation in the UK Parkinson's Audit and relevant surveys

• Support health & care services to develop and implement service improvement plans, using the results of the UK Parkinson's Audit as a lever

• Promote the Excellence network funding opportunities, providing support where appropriate with the development of business cases and grant applications

What you’ll bring

• Experience and expertise in service redesign and effecting change within health and/or social care in the South West region

• Knowledge of health and care structures and commissioning across the South West region

• Strong interpersonal skills with proven ability to build and manage successful relationships with internal and external stakeholders, including senior clinicians 

• Experience in the use of quality improvement and project management tools 

• Ability to negotiate and influence, with strong report writing and presentation skills

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

This role is home based with the requirement to live within and travel around your assigned geography. The assigned geography for the region covers the NHS England South West region. You will also be required to attend team and individual meetings that usually take place in our London office but may be in other locations across the UK. There may also be the requirement for occasional overnight stay.

Interviews are scheduled to take place from the 4 March 2026, online via googlemeet

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Hours of work: 37 hours per week, Monday to Friday in person.

Salary: £45,000 (FTE based on 37 hours per week).

Essential criteria include:

• Full driving licence and access to own transport for work purposes.
• This position is subject to an enhanced DBS check.

About the role:

Age UK Coventry & Warwickshire are seeking to recruit a highly organised and detail driven Head of Money Management. The service includes a regulated corporate appointeeship service and financial support services. This new role will lead the service, ensuring full compliance with contractual and regulatory requirements.

The postholder will be responsible for ensuring the service operates effectively and to a consistently high standard, delivering person-centred, high-quality support to our clients. Reporting to the Director of Services and working closely with the service’s steering groups, the postholder will be pivotal in overseeing, supporting, and managing the controlled and sustainable expansion of the service. This will include strengthening governance frameworks, enhancing operational systems, and ensuring complete transparency across the service.

We are seeking a highly experienced individual with a proven track record in managing complex legal, regulated, financial, statutory, or governance matters, where accuracy, accountability, transparency, and professional integrity are paramount.

Additionally, the successful candidate will: 

• Demonstrate a proven track record of leading teams and delivering high-quality services in line with contractual or commissioner requirements.
• Confidently interpret and apply policies, contracts, and regulatory frameworks, exercising sound judgement and analytical thinking
• Communicate complex information clearly and professionally, both in writing and verbally, with excellent attention to detail. 
• Build strong effective relationships with internal and external stakeholders. 
• Maintain meticulous organisation and record keeping supported by strong digital literacy and the ability to learn new systems. 

How to apply:

Please apply directly through Age UK Coventry and Warwickshire`s website.

Age UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Staff benefits include:

• Employee Assistance Programme
• Blue Light Discount Card
• Age UK Discount Portal
• Tickets for Good

Additional Information

We cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own. This position is subject to an enhanced DBS check.

Closing date: 9th March 2026, Midnight

Interview Date: 19th March 2026

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they are likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives. 

We provide free specialist care and support to patients with terminal illnesses whilst offering vital emotional support for their families. It's all about giving them the best possible quality of life. The support we offer is tailored to meet individuals' medical, social, spiritual and emotional needs.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through three ways:

• Growing and transforming our direct care and support 
• Delivering more practical information and support 
• Leading in shaping the end-of-life experience  

We are seeking a skilled and compassionate Chef to join our Facilities team at the Marie Curie West Midlands Hospice. In this important role, you will create high-quality, nutritious meals for patients, staff, volunteers, and visitors, while maintaining the highest standards of food safety and hygiene.

You will bring strong culinary expertise, the ability to design and deliver varied menus, and a commitment to excellent customer service. We’re looking for someone who works well within a team, shows initiative, adapts easily to changing demands, and demonstrates a genuinely caring approach.

You will also assist the Head Chef in supervision of Catering Assistants, assist with staff rotas, help recruit junior team members, and manage supplier selection and ordering processes.

If you are passionate about delivering great food and making a meaningful difference to the lives of others, we’d be delighted to hear from you.

Contract:  Full Time; 37.5 hours per week

Working Days: Five days per week, Monday through Sunday, including Bank Holidays

Salary: Agenda for Change Pay Scale Band 3, £24,937–£26,598 per annum, with additional pay for weekend shifts.

Based: Marie Curie West Midlands Hospice, Solihull

Essential Criteria:

• City & Guilds 706/1, 706/2, or Level 2 NVQ in Food Production and Cooking (or equivalent qualification) ?
• Basic food hygiene certificate ?
• Relevant catering experience?
• Experience supervising staff
• High levels of Health and Safety awareness?

Desirable Criteria:

• Previous experience working within a healthcare environment
• NVQ Level 3 qualification
• Intermediate food handling certificate

What's in it for you:   

• Annual leave allowance 27 days plus 8 public holidays (pro-rated) 
• Competitive Policy for parental/sick Leave   
• Continuous Professional development   
• Industry leading training programmes   
• Generous Enhancements

Marie Curie Benefits Package:  

• Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)  
• Marie Curie Group Personal Pension Scheme  
• Loan schemes for bikes; computers and satellite navigation systems    
• Help with eyecare cost (T & C’s apply)   
• Entitled to Marie Curie Blue Light Card   
• Entitled to Benefit Hub Discount Scheme  
• Life assurance

To view the job description, 

Advert Closes: 5-March-2026

Application Process 

To apply, please submit an online application and include a copy of your most recent CV detailing your experience, how you meet the person specification and why you would like to work for Marie Curie. 

For more information or an informal chat please contact

We reserve the right to close this vacancy early. 

Agencies need not apply. 

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We provide care for all, and that commitment extends beyond the people we serve. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

About Chapter One

Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.

Our unique Online Reading Volunteer programme currently supports about 3,500 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 180 local and national businesses. The volunteer task is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

We have set ourselves ambitious targets and want to support 3,900 children by 2026/27, so this role, with responsibility for building new corporate partnerships, will be crucial to ensuring that we have sufficient volunteers to achieve this target. 2026 has been designated by the Government as the National Year of Reading, so we have a great opportunity to capitalise on this and secure business commitment for our work!

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role

Chapter One is seeking a proactive, energetic and enthusiastic Business Development Officer to be an integral part of a team which aims to both maximise corporate income and take Chapter One into new regions across the UK.

Reporting to our Business Development Manager (BDM), but also working closely with our Corporate Partnerships Team, you’ll help them to deliver our annual volunteer targets. This will involve prospect research and engagement, presentations, networking, pipeline management and lead conversion.

This role within Chapter One is an opportunity for an early career professional or someone looking for a career change to hone their business development and sales skills in a dynamic, fast-growing charity which is flexible and agile. 

Key Responsibilities

Corporate Partner Recruitment

• With support from the BDM, proactively ‘sell’ Chapter One programmes to potential new corporate partners to achieve annual new partner/volunteer targets

• Use LinkedIn Sales Navigator and other relevant platforms to identify, research and contact potential new corporate partners

• Prepare and tailor communications for prospective new partners, including research on their CSR/social value strategy and its alignment with Chapter One’s mission and regional presence

• Ensure the prospective new partner pipeline is proactively managed on our Salesforce CRM and work with the BDM to automate the pipeline process where appropriate.

• Identify opportunities for regional expansion and support the BDM to secure commitments in line with launch timetables

• Identify opportunities for expansion in specific sectors or in relation to specific initiatives.

• Post on LinkedIn and develop a network of CSR and Social Value managers and relevant organisations

• Research relevant intermediaries, local authorities and groups with which Chapter One could build ‘broker’ relationships

• Keep up to date with developments in CSR/ESG/Social Value and employer-led volunteering

• Research relevant events and conferences that Chapter One team could attend to network and/or speak

• Ensure Chapter One information on external volunteering and matchmaking platforms is kept up-to-date

Account Management

• Lead the account management of a portfolio of corporate partners (approx. 10–15), delivering against retention, growth, and income targets through regular reviews and proactive relationship building.

• Plan and deliver partnership meetings, volunteer recruitment sessions, and tailored communications aligned to each partner’s CSR strategy and Chapter One’s mission.

• Collaborate with the Corporate Partnerships Team and internal teams to produce high-quality reports, pitches, onboarding experiences, and promotional materials for partners and volunteers.

• Ensure accurate partner administration, including CRM record-keeping (Salesforce), invoicing coordination, and general account management processes.

General

• Oversee, maintain and develop business development processes, including use of Salesforce CRM and exchange of information with the Corporate Partnerships Team

• Conduct administrative duties as required to support the Business Development Manager

• Attend online and in person meetings, conferences and events to represent Chapter One, talk about its work and recruit partners.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• A commitment to Chapter One’s mission and values.

• Experience of business development of Corporate Partnerships in a charity or B-2-B environment

• An ability to create compelling written pitches, ensuring messaging and brand are consistent

• Outstanding presentation skills, with the ability to excite and inspire an audience

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels

• Excellent organisational skills and attention to detail

• An understanding of CSR/social value and employee engagement/volunteering and/or a commitment to learning more about social value and how it’s interpreted by businesses

• An understanding of social media platforms, particularly LinkedIn.

• Able to take personal accountability for own workload and for delivery of targets

• A ‘can do’ and flexible approach with an ability adapt to changing priorities

• Awareness of the importance of data security best practice and GDPR regulations when processing a range of stakeholder data

• Highly computer literate, particularly in Excel, with hands-on experience of using Google suite and platforms and tools such as Salesforce CRM, Mailchimp, PowerPoint and more.

You’ll be more successful in the role if you have:

• Experience of using social media to develop business relationships

• Experience of achieving annual sales targets

• A background in CSR or social value

Interview Dates

First Round: Week commencing 9th March

Second Round: Week commencing 16th March

Early Years Advisor

We are looking for an Early Years Advisor to join the team in this remote working role.

Position: Early Years Advisor

Location: Huddersfield/Remote

Hours: Full-time, 37 hours per week

Salary: £30 – 32k

Contract: Temporary to December 2028 (with possibility of extension depending on future contracts)

Benefits: Include 26 days’ holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

Closing Date: 27th February, interviews w/c 16th March. Interviews will be taking place on a rolling basis so this role may close earlier than advertised.

The Role

You will support the contract delivery of the Champions programmes, ensuring contract milestones are met. The Champions programmes are online professional development programmes designed to support early year’s settings to drive continuous improvement and increase high standards in early education for children from birth to five years, in line with the organisations mission to promote quality in early years for UK and international customers.

Working closely with other early years Advisors, delivery partners, managers and cross teams, you will be responsible for the delivery of Champions programmes.

You will work with the private, voluntary, maintained and independent sectors, and school provision providing advice and support relating to Champions programmes that enable practitioners within nursery settings with practice improvement resulting in better outcomes for children.

Key duties include:

• Provide support to cohorts of early years practitioners
• Deliver live virtual training to Champions
• Mentor and coach Champions
• Aid in the development, review and maintenance of Champions programme materials and resources 
• Provide one to one advice and support to early years providers
• Work with the project manager to support the execution, delivery, management and achievement of all milestones within specific time constraints
• Collate data and report on progress of programme completion
• Develop and maintain effective partnerships and relationships
• Support the development and delivery of practice content

About You

You will have previous experience of working in early years, leading practice specifically in mathematical, language, literacy and communication as an early years professional or teacher.

We are looking for someone with experience of:

• Coaching and mentoring early years practitioners to support practice improvement
• Strong customer service or related experience
• Multi-agency partnership working
• Developing and securing strong partnerships
• Involvement with early year’s networks or groups
• Product development and review
• Effective time management
• Delivery against targets and deadlines

To apply please submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may also have experience in areas such as Early Years Advisor, Early Years, Teacher, Primary Teacher, Early Years Teacher, Advisor, Programme Advisor.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Director of Finance and Commercial Services

Help shape the future of a values-led consultancy transforming public services.

GGi is a leading independent management consultancy dedicated to improving governance across public services, third-sector organisations and mission-driven entities. We work with boards and leaders of some of the UK’s most interesting public purpose organisations to deliver lasting societal impact, and we pride ourselves on our ethical approach, collaborative culture and commitment to better governance.

Our clients are making a big difference to people’s lives throughout the UK. They include the NHS, local authorities, charities, housing associations, sports and arts bodies, regulators and community interest companies. Our work is interesting and diverse, and we have built a values-driven team who enjoy the work we do. We are very committed to individual development and properly budget time for learning together. Have a look through our website and it will give you a picture of the work we do and the type of team we have put together.

Following significant growth in 2025, GGi is now scaling rapidly, with ambitions to double in size by 2028. We are seeking a Finance and Commercial Services Director to join our senior leadership team at a pivotal moment in our journey.

The opportunity

This is a newly created, senior leadership role reporting directly to the Chief Executive. You will take ownership of GGi’s four year business plan, commercial performance and operational insight, while leading the adoption of modern digital systems to support growth.

This role offers genuine influence, autonomy and variety. You will work closely with the CEO, Board and senior team to professionalise systems, improve visibility of performance and ensure the organisation scales in a financially robust, values-aligned way.

GGI is committed to building a diverse and inclusive organisation and welcomes applications from candidates of all backgrounds.

Key responsibilities

· Lead financial strategy, governance, budgeting, forecasting and cash flow

· Oversee outsourced finance operations and embed audit-ready processes

· Drive pricing strategy, commercial input to bids and margin improvement

· Develop KPIs and dashboards to support high performance and decision-making

· Lead adoption of a unified digital platform (finance, CRM, project tools)

· Provide clear insight to the Board on growth, risks and opportunities

About you

· Values driven professional with an interest in making a difference

· Qualified accountant (ACA, ACCA, CIMA or equivalent)

· Senior finance leadership experience in consultancy, professional services or a mission-driven organisation

· Strong commercial, pricing and performance management skills

· Confident working with data, dashboards and financial models

· Interest in digital transformation and efficiency through technology

· Collaborative, ethical leadership style aligned with a flat structure

What we offer

· Salary: £80,000 plus generous company bonus

·       Genuine work/life balance with remote working and regular in-person leadership meetings with occasional client travel

·    Benefits: Contributory pension

· Impact: Opportunity to shape a growing consultancy with real social impact

· Culture: Supportive, learning, values-driven and collaborative

Closing date: 27 February 2026

The Project Officer will provide administrative support for our work with schools delivering our Skills for Life programmes. This is a key operational role within Partnership for Children and would suit someone who enjoys systems and administration, working in a small friendly team, is comfortable juggling a varied workload, and is motivated by working for a children’s mental health charity.

About Partnership for Children

We are a small charity, founded over 20 years ago, offering a series of programmes to schools and out-of-school settings to help young children around the world communicate effectively, cope with their anxieties and difficulties and develop skills which will enable them to flourish. Our mission is to build the social and emotional skills of children across the entire nursery and primary school age range (3 – 12 years) through well-evidenced programmes and collaborative, mutually beneficial and sustainable partnerships.

The Project Officer’s main responsibilities will include:

1. Maintain administrative systems to enable schools and teachers to book training, purchase/renew subscriptions and buy printed resources
2. Invoice schools and ensure payment is received for training, subscriptions and resources
3. Administer the CRM and LMS, keeping it up to date and running reports as required
4. Track income from training, subscriptions and resources against the annual budget
5. Send the annual survey to schools and monitor responses
6. Ensure website is up to date with prices and training dates
7. Deal with day-to-day enquiries from teachers and schools who are interested in or currently running our Skills for Life programmes

Person Specification:

• Highly organised, detail-orientated with experience in and an aptitude for setting up and maintaining administrative systems
• Good working knowledge of Microsoft 365 including using Sharepoint, Calendar and MS Teams to organise and share information collaboratively
• Comfortable maintaining spreadsheets and simple trackers and producing clear summary reports
• Experience of using a CRM to collect information, communicate with stakeholders
• Experience of using learning management systems such as Moodle
• Able to use software such as Eventbrite, MailChimp, Dropbox, Zoom and Survey Monkey
• An organised, patient approach to routine tasks that require high levels of attention to detail
• An ability to work in a small team in a charity with limited resources.
• The capacity to effectively and independently manage and prioritise multiple tasks and ensure they are completed on time and to a high standard
• Good communication skills including fluency in written and spoken English
• Calm, reliable and responsive with a focus on service to schools and teachers

Additional benefits include:

25 days annual leave plus 3 days Christmas leave and Bank Holidays pro-rated for a part-time contract.  In addition, we offer up to 3 days per year for staff to carry out volunteer duties such as school governor or Trustee roles and a pension scheme.

All staff work from home. You will be provided with a work laptop to use at home.  As you will be working with schools and teachers, it is likely that your working hours will align with school opening hours.  You may need to attend the occasional meeting in London or Kingston upon Thames.

Your actual working hours and days will be agreed with your line manager.  As part of our commitment to flexible working, we will consider a range of options for the successful applicant, and we welcome a conversation about your working requirements at interview stage.

Please note you will be required to provide proof of your eligibility to work in the UK.

LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual, and trans people.  The Fundraising & Marketing Team at LGBT Foundation is a small yet collaborative group of professionals. They are dedicated to advancing the visibility and impact of the UK’s leading health and wellbeing charity. The team is responsible for implementing wide-ranging fundraising, communication, and marketing strategies. By leveraging various channels such as email marketing, the organisation’s website, video, social media, OOH advertising and traditional media, the team strives to support the national visibility, brand awareness, impact storytelling and income generation of the charity by attracting, engaging and stewarding a growing supporter base.   LGBT Foundation’s Partnerships & Philanthropy Advisor will work with fundraising & marketing colleagues to deliver against strategic objectives and achieve in-year financial targets, significantly increasing income and support, specifically from corporates, individual giving (donations), legacies and fundraising events. In this role as a Partnerships & Philanthropy Advisor, corporate partnerships (attraction, engagement, and retention) will be a priority, ensuring members see the value in our offer.   

You will also work with the Director of Fundraising & Marketing to shape four individual giving campaigns a year and two legacy awareness campaigns a year. The successful candidate will collaborate closely with the Marketing Manager to keep fundraising information on webpages and social channels active, ensuring regular promotion of charity challenges and shaping digital mobilisation efforts which will build the charity’s supporter base, attracting more new donors.   

You will support regular reporting on performance towards financial targets, working closely with colleagues to reconcile income, ensure Salesforce records and reports are up-to-date and that integrations support automated data flows.

We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.

*Trans is an umbrella & inclusive term used to describe people whose gender identity differs from that which they were assigned at birth; including non-binary people, and those who partially or incompletely identify with their sex assigned at birth.

Salary: £28,860 per year FTE (£23,088 pro-rata)​

Hours: Part time, 30 hours per week (0.8 FTE)​

Location:Home based + Delivery based in allocated schools in London​

Contract: Permanent​

This is an exciting opportunity for someone with a passion for food and community to be a part of FoodCycle’s after-school community meal projects.As Schools Coordinator, you will coordinate and deliver weekly family meals at your allocated schools in London (2-3 evenings per week) as well as coordinate all aspects of the projects, from volunteer management to food surplus supply.​

Our after-school community meals will be spaces where families of school children can gather at the end of the school day to enjoy a free nutritious meal and be among the school community. With the support of our National Schools & Franchise Manager you will manage local relationships with schools, community partners, supermarkets and volunteer recruitment channels to enable our meals to happen each week.​

You will have experience of working with primary school-aged children or families, in school or other setting. You will also have experience in hospitality or food businesses. You will use your excellent communication skills to manage volunteers and ensure the safe and effective running of our meals and positive relationships with school families.​

There will be frequent travel within London, with evening work required. Our school community meals are accessible by public transport.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Plus, everyone gets an extra day off on their birthday! Our health and wellbeing cash plan allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application: 11.59pm on Tuesday 24th February 2026​

Interviews: planned for Thursday 5th March 2026​

Inclusivity: At FoodCycle, we are committed to being an equitable, diverse and inclusive organisation. Our vision is to create a working and service environment where every individual is treated with dignity, respect, and fairness. We want everyone to bring their full selves to work and to our community meals. We commit to removing barriers that prevent our employees, volunteers and guests from embracing their distinctive and diverse identities.​

We want our organisation to reflect the communities we serve.We welcome applications from everyone and especially encourage people from unrepresented groups to apply.​

Disability Confident Employer: FoodCycle is a Disability Confident Employer and candidates who are disabled and who meet our minimum criteria for the job will be offered an interview.Please state in your application if you identify as disabled and wish to be considered for a guaranteed interview. We can make reasonable adjustments at any stage of the recruitment process. ​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

Direct Reports and span of control: Head of Property Compliance, Head of Mechanical & Electrical, Head of Specialist Repairs

Dimensions (budget holder, level of contract/systems etc responsibility):

• Responsible for delivery of compliance related services of over 30,000 homes, 90,000 customers
• Controls budget >£20m per annum
• Responsible for headcount of circa 200 colleagues including managers and trades
• Member of the Property Services Senior Leadership Team
• Representation at operational panels to support Compliance Delivery
• Organisation leader

Created/Reviewed date: October 2025

Role Purpose

Oversee a blended model of in-house direct labour teams and external supply chain partners, lead and empower your teams to successfully deliver effective building, mechanical, electrical and regulated compliance related works and services across the organisation's property portfolio to ensure our homes are safe and well maintained. Delivering against challenging KPI's, ensure continuous improvement and customer safety across gas, fire, water, electrical, lifts, M&E and asbestos.

Working with the Property Services Director and Assistant Directors to shape and implement the Property Compliance Delivery strategies to deliver effective building/property regulatory compliance in line with statutory, regulatory and policy requirements. Instrumental in leading change and embedding a positive, enthusiastic, and empowered culture that enables colleagues to deliver good performance and great customer service.

Lead on new ways of working including the use of modern digital solutions to make our business more effective, agile, and responsive, requiring a forward and outward looking approach as well as an open mind and applying Lean principles in decision making.

Key Accountabilities

• Shape and contribute to the organisation's long-term compliance strategy, ensuring alignment with national housing policy and emerging legislation.
• Lead on the effective management of statutory compliance, ensuring all regulatory and legislative responsibilities for gas, electrical, asbestos, fire safety, legionella, water, and lifts are delivered.
• Oversee the delivery of regulatory repairs within the required timelines such as Damp, Mould and Condensation, Disrepair cases, and HHSRS related complex repairs, oversee escalated complaints that require additional attention to de-escalate and resolve.
• Responsibility for preparing and presenting detailed assurance, risk and performance reports to the senior leadership teams and relevant committees / boards.
• Ensure services delivered have customers at the heart of decision making, proving excellent customer service which prioritises keeping them safe.
• Accountable for performance targets, budgets and work programmes, agreeing and monitoring these and ensuring team managers align and set objectives that deliver the strategic and directorate plan.
• Manage critical relationships with stakeholders both internally and externally including but not limited to, in-house colleagues and external contractors, senior stakeholders, governing bodies, external auditors and consultants and legal representatives.
• Lead a team which is capable of delivering all current and new regulated delivery, such as Awaab's Law, HHSRS, and disrepair cases.
• Lead on external audits, inspections and regulatory reviews.
• Ensure effective property compliance 1st line assurance is in place for all areas of service and works delivery.
• Lead on the development of the compliance schedule, creating programmes on a pre-emptive cycle to ensure that the business remains compliant.
• Recruit, manage, coach, motivate, and develop colleagues within your team in line with organisational policies.
• Critically evaluate compliance information and KPIs, producing regular assurance reports covering all areas of compliance performance, processes, procedures, and statutory responsibilities.
• Oversee the development and on-going review of compliance related policies and procedures, in line with legislation and industry best practice.
• Ensure a sustainable suite of competent specialist Supply Chain partners is in place.
• Ensure that business compliance responsibilities are complied with in respect of properties where there is no maintenance responsibility.
• Responsible for a responsive aspect of repairs and maintenance in respect of Gas/Heating b

Income and Engagement Specialist

Are you a senior engagement specialist or fundraising leader who can see the big picture and also knows how to make things work brilliantly day to day? Do you believe that great systems and smart data only matter if they help you build more meaningful relationships with real people?

At Mencap, we’re at a genuinely exciting point in our journey. Our new strategy, Mencap 2030, sets out a bold ambition for the future, and engaging and growing our supporter base is central to making it happen. We’ve made significant investment in our engagement capability, including a state-of-the-art CRM, alongside face-to-face fundraising and digital innovation.

We’re now looking for an experienced leader to step into a senior interim role, providing stability, leadership and momentum across our engagement activity during a period of transition.

This role will lead all of our mass fundraising and engagement activity, including Individual Giving, Legacies, Community & Events Fundraising, and Supporter Care. It is a senior, influential role shaping how supporters experience Mencap, how we grow income sustainably, and how we build long-term relationships rooted in trust and shared values.

As part of the interim remit, the role will also provide operational oversight and support to our High Value Relationships team, working closely with the interim Executive Director of Fundraising and other colleagues to ensure continuity, strong performance management and clear oversight of income and KPIs during this period.

You’ll bring strategic vision and clarity, alongside strong operational judgement. You’ll know how to turn insight into action, how to use data intelligently (without losing the human touch), and how to lead teams through change with confidence and care. You’ll be comfortable holding performance, using financial and KPI information to support delivery and decision-making.

Just as importantly, you’ll recognise that our supporters aren’t just numbers or segments – they’re individuals who care deeply about our work and want to feel connected to the difference they’re helping to make.

You’ll lead the place where Mencap’s fundraising brand, proposition, and voice really come to life, designing experiences, appeals, campaigns and supporter journeys that reflect the voices and lived experiences of people with a learning disability and show the world why our work matters.

This is a full‑time role (37.5 hours per week), offered on a 9‑month fixed‑term contract, with flexibility on location.

If you’re excited by the opportunity to step into a senior interim leadership role, make the most of significant investment, and guide large, complex fundraising and engagement functions through an important period of transition, we’d love to hear from you! 

Apply now with an updated CV, applications close on 25th February, with interviews taking place shortly afterwards.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.